account team lead, growth – middle east (cairo-based)

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customer service specialist Jobs in Cairo

customer service specialist

account team lead, growth – middle east (cairo-based) Jobs in Cairo

after sales supervisor

ai product & business translation lead Jobs in Cairo

ai product & business translation lead

customer life cycle unit team leader

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
</div>

Customer Life Cycle Unit Team Leader

Khazna

<div>
 
 
 Company Overview
 
 
 
 Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt&rsquo;s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.
 
 
 
 
 
 This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.
 
 
 
 
 
 
 
 
 
 Job Summary
 
 💼
 
 
 We are looking to hire a talented Android developer to design, build and maintain the next generation of Android application. Your primary focus will be developing high-end Android application for the latest android mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code and updating application published on the App Store.
 
 
 As Android developer, you should have a strong working knowledge of Android Frameworks, be proficient in Kotlin and be able to work as part of a team. Ultimately, an outstanding Android developer should be able to create functional, attractive applications that perfectly meet the needs of the user.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Work with stakeholders to understand and document software requirements and ensure Android app delivered with high quality.
 </li>
 <li>
 Collaborate and work in a team environment with Design, Development and QA teams.
 </li>
 <li>
 Implement new features in a highly collaborative environment with product managers, and other Web, Backend, and iOS mobile engineers
 </li>
 <li>
 Share technical solutions and product ideas with the broader team through design review, code review, and presentations.
 </li>
 <li>
 Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent).
 </li>
 <li>
 3+ years working experience with native Android development .
 </li>
 <li>
 Complete hands-on Android app development using Kotlin.
 </li>
 <li>
 Strong knowledge with Dependency injection frameworks like Dagger2 and Hilt.
 </li>
 <li>
 In-depth knowledge of software architecture concepts like MVP, MVVM,MVI, and Clean Architecture.
 </li>
 <li>
 Strong knowledge on android app components.
 </li>
 <li>
 Hands-on experience with mobile DevOps CI/CD tools.
 </li>
 <li>
 Experience writing testable code and unit tests.
 </li>
 <li>
 Solid understanding of the full mobile development life cycle.
 </li>
 <li>
 Understanding of Google&rsquo;s design principles and interface guidelines.
 </li>
 <li>
 Experience with development in third-party libraries, and APIs.
 </li>
 <li>
 Strong analytical, organizational, and problem-solving skills.
 </li>
 <li>
 Strong sense of ownership and ability to deliver mobile application as an individual contributor.
 </li>
 </ul>
 
 
 
 
 ✨
 
 Join Khazna
 
 and contribute your skills and expertise to our mission of revolutionizing digital payments 💳 and driving financial inclusion 🌍 across the region.
 
 
 
 
 
 🚀
 
 Apply now
 
 and be part of a team that is shaping the future of finance in Egypt and Saudi Arabia!
 
 
 
</div>

Senior Android Developer

Valeo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design/Review detailed requirements.
 </li>
 <li>
 Apply Valeo/general MBD standards &amp; guidelines.
 </li>
 <li>
 Perform data typing for all model signals &amp; blocks with respect to fixed point techniques.
 </li>
 <li>
 Generate C-code using Embedded coder toolbox.
 </li>
 <li>
 Design MATLAB testing scenarios for model verification.
 </li>
 <li>
 Perform Model in the loop verification.
 </li>
 <li>
 Perform Software in the loop verification (back to back testing).
 </li>
 <li>
 Develop tools to increase the efficiency of the MBD life cycle and the quality.
 </li>
 <li>
 Follow defined project processes/guidelines/checklists and ensure process conformance.
 </li>
 <li>
 Report work progress continuously through attendance of daily &amp; weekly project internal meetings.
 </li>
 <li>
 Contribute effectively in the continuous improvement of his/her project, team, and work environment by submitting improvement proposals whenever possible.
 </li>
 <li>
 Raise flags proactively for any issue that can impact his/her project or team.
 </li>
 <li>
 Communicate professionally and autonomously with the customer and the team members.
 </li>
 <li>
 Perform all the activities using the agreed internal/external configuration management tool.
 </li>
 <li>
 Provide technical trainings to team and other entities
 </li>
 <li>
 Perform technical review of MBD architectural design and software specification.
 </li>
 <li>
 Perform technical reviews on the different project&rsquo;s activities
 </li>
 <li>
 Coach and train other team member on MBD engineering methodology
 </li>
 <li>
 Develop software function list and organizing them into delivery phases to ensure maximum value delivered to the customer with each phase
 </li>
 <li>
 Review software specification with implementation and test functions
 </li>
 <li>
 Establish, update and maintain software risks and issues list
 </li>
 <li>
 Provide traceability to customer requirements
 </li>
 <li>
 Provide software deliverables on time and respect budget
 
 
 </li>
 </ul>
 
 Job Prerequisites
 
 
 
 <ul>
 <li>
 2+ years of relevant experience
 </li>
 <li>
 Education : B.Sc. in Mechatronics, Electronics, Mechanical, or Electrical Engineering. M.Sc. or Ph.D. is a plus.
 </li>
 <li>
 Very Good MATLAB/Simulink/Stateflow Scripting and Modelling Skills with proven experience
 </li>
 <li>
 Good knowledge in Control Law and Thermodynamics
 </li>
 <li>
 Good knowledge about software engineering (requirement, design, development, verification and validation)
 </li>
 <li>
 Basic electronics knowledge
 </li>
 <li>
 Automatic Control, Motor Drives &amp; Electric Motors experience is a plus
 </li>
 <li>
 Automotive SPICE knowledge is a plus
 </li>
 </ul>
</div>

Software engineer - Model Based Development, POWER

Innovo Group

<div>
 Role Purpose
 
 The Electrical Procurement Team Leader manages the procurement cycle for construction materials, equipment, and subcontracted services in alignment with project requirements, timelines, and budgets. Ensures the timely and cost-effective sourcing of quality materials while maintaining compliance with company policies and contractual obligations
 
 Key Accountabilities
 <ul>
 <li>
 Lead and supervise the electrical procurement team and allocate daily tasks.
 </li>
 <li>
 Review project specifications and material requirements in coordination with engineering and planning teams.
 </li>
 <li>
 Prepare procurement strategies and material procurement plans based on project schedules.
 </li>
 <li>
 Issue RFQs (Request for Quotations), evaluate supplier offers technically and commercially, and participate in negotiation and vendor selection.
 </li>
 <li>
 Create and process purchase orders in the ERP system (e.g., SAP), ensuring timely delivery to sites.
 </li>
 <li>
 Develop and maintain a reliable vendor database, conduct supplier assessments, and maintain strong supplier relationships.
 </li>
 <li>
 Track and monitor material deliveries, ensuring alignment with project timelines and reporting any delays or issues.
 </li>
 <li>
 Coordinate with warehouse, logistics, and finance teams to manage delivery, invoicing, and payment cycles.
 </li>
 <li>
 Support contract review and negotiation for key material and subcontract procurement.
 </li>
 <li>
 Ensure compliance with internal procurement policies and procedures, and support audit requirements.
 </li>
 <li>
 Identify opportunities for cost reduction and value engineering through alternative sourcing or technical evaluations.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor's Degree in Electrical Engineering.
 </li>
 <li>
 Professional certifications such as CIPS, PMP, or Supply Chain certifications are an advantage.
 </li>
 <li>
 7-10 years of procurement experience in construction, infrastructure, industrial, or EPC projects.
 </li>
 <li>
 Proven experience managing procurement for large-scale construction projects.
 </li>
 <li>
 Strong knowledge of construction materials, equipment, subcontracting, and procurement processes.
 </li>
 </ul>
</div>

Procurement Team Leader

Siemens

<div>
 Siemens Mobility (SMO) is the world&rsquo;s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods&mdash;helping to improve the quality of everyday life for millions worldwide.
 
 
 Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services.
 
 
 In Egypt, Siemens Mobility is delivering one of the country&rsquo;s first
 
 high-speed rail
 
 system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region.
 
 
 Today, we are recruiting for a
 
 Civil Interface Engineer
 
 to join our team in Egypt. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility.
 
 
 
 What are my responsibilities?
 
 
 
 <ul>
 <li>
 Prepare civil -related Interface documents with coordination with related disciplines within Siemens and partners. Then coordinate with Employer representative to reach approvals.
 </li>
 <li>
 Review design drawings received and facilitate approval cycle via Aconex.
 </li>
 <li>
 Review design drawings verses standards and contract requirements and interface documents.
 </li>
 <li>
 Work on developing cable routes with CAD team as per requirements and review CSD drawings.
 </li>
 <li>
 Review and reply to RFI&rsquo;s from the employer or the partner.
 </li>
 <li>
 Coordinate all civil-related interfaces between Siemens System scope and partners and employer.
 </li>
 <li>
 Interact with the Siemens project team, the Siemens Engineering lots with relevant departments inside the Siemens organization (such as Commercial, legal, and Project Management), the consortium, civil companies, architect&rsquo;s offices as well as public jurisdictions, citizen groups, and consultants, whenever necessary.
 </li>
 <li>
 Ensure that the E&amp;M interface with the different civil companies is harmonized with each other to avoid individual solutions with different interface partners.
 </li>
 <li>
 Contribute to power station/passenger station/wayside/depot and system design-related field design changes, non-conformance reports, requests for information, and documentation.
 </li>
 <li>
 Contribute to subjects such as negotiating contract change orders.
 
 
 </li>
 </ul>
 
 What do I need to qualify for this job?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil / Architectural Engineering or Construction Management.
 </li>
 <li>
 A minimum of 5 years of experience in Civil Engineering, additionally rail transportation experience in the design and construction of major transit improvement projects (passenger stations/power stations/wayside and depots) is highly desirable.
 </li>
 <li>
 Experience in interface management as well as tender and contract analysis.
 </li>
 <li>
 Track construction/system knowledge railway is desirable.
 </li>
 <li>
 Technical assessment competence for planning and system design of structural and civil engineering works for railway infrastructure (e.g. engineering structures and associated railway installations).
 </li>
 <li>
 Fluency in both written and spoken English.
 
 
 </li>
 </ul>
 
 What else do I need to know?
 
 
 
 As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Civil Interface Engineer @Siemens Mobility Egypt

QuantumBlack, AI by McKinsey

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 You will work with clients across a wide range of sectors and industries, advising them on how to best leverage technology.
 
 
 You will drive architectural design, make key technology decisions, and employ agile methodologies to build and deliver the next generation of products for our clients at scale.
 
 
 You will also lead project workstreams, helping clients build their technical capabilities and foster a culture centered around engineering best practices, user-centricity, and Agile values.
 
 
 As a core member of the team, you will take on responsibilities that include driving architectural design and making strategic technology decisions to shape next-generation products for various internal teams, ensuring that we remain at the forefront of technological innovation. Additionally, you will be hands-on and co-creating solutions alongside our clients and their leadership, enabling you to grow into a recognized technology leader.
 
 
 You will be part of the Middle East McKinsey Tech &amp; AI team in Cairo. This group brings together the best of McKinsey&rsquo;s Tech &amp; AI capabilities to help our clients use digital technology to transform their businesses.
 
 
 Tech &amp; AI at McKinsey is our tech delivery people unit. A global team of software, data and cloud engineers, passionate designers, technology architects, product owners, and leading technologists. You will join a multidisciplinary community of developers, Agile coaches, designers, business strategists and experts. Together, we&rsquo;ll design and create industry shaping products and tools for our clients.
 
 
 Our office culture is casual and social, with an emphasis on education and innovation. You will have the freedom to try new ideas and experiment in your role and will be guaranteed significant dedicated time to tinker, create, continuously learn and share cool new stuff. We also have a strong emphasis in our teams on mentoring others enabling them to grow and learn.
 
 
 Changing the world requires us to sit with our clients at times, so some travel is expected while in this role.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Undergraduate or master&rsquo;s degree; or equivalent experience
 </li>
 <li>
 7+ years of experience in software development, with significant full-stack web application development experience strongly preferred
 </li>
 <li>
 Demonstrated knowledge and hands-on experience across the full application stack with some of the following languages/frameworks: JavaScript, TypeScript, React, Angular, Vue, jQuery, Java, Sprint, C#, .NET, Node.js, SQL, MySQL, SQL Server, MongoDB, cloud-native databases, AWS, Azure, GCP, Jenkins, Docker, Circle CI, Travis
 </li>
 <li>
 Experience leading in Agile teams, including coaching and modeling Agile mindsets as part of sprint ceremonies, work definition and building developer capabilities
 </li>
 <li>
 Experience working collaboratively with technical and non-technical team members and stakeholders including modeling and coaching others to use engineering best practices such as design patterns, customer-centric design, test-driven development, code refactoring, code review, and OWASP Top 10 security awareness
 </li>
 </ul>
</div>

Senior Software Engineer I - QuantumBlack, AI by McKinsey

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 
 Responsibilities~
 
 
 
 
 <ul>
 <li>
 Design/Review detailed requirements.
 </li>
 <li>
 Apply Valeo/general MBD standards &amp; guidelines.
 </li>
 <li>
 Perform data typing for all model signals &amp; blocks with respect to fixed point techniques.
 </li>
 <li>
 Generate C-code using Embedded coder toolbox.
 </li>
 <li>
 Design MATLAB testing scenarios for model verification.
 </li>
 <li>
 Perform Model in the loop verification.
 </li>
 <li>
 Perform Software in the loop verification (back to back testing).
 </li>
 <li>
 Develop tools to increase the efficiency of the MBD life cycle and the quality.
 </li>
 <li>
 Follow defined project processes/guidelines/checklists and ensure process conformance.
 </li>
 <li>
 Report work progress continuously through attendance of daily &amp; weekly project internal meetings.
 </li>
 <li>
 Contribute effectively in the continuous improvement of his/her project, team, and work environment by submitting improvement proposals whenever possible.
 </li>
 <li>
 Raise flags proactively for any issue that can impact his/her project or team.
 </li>
 <li>
 Communicate professionally and autonomously with the customer and the team members.
 </li>
 <li>
 Perform all the activities using the agreed internal/external configuration management tool.
 </li>
 <li>
 Provide technical trainings to team and other entities
 </li>
 <li>
 Perform technical review of MBD architectural design and software specification.
 </li>
 <li>
 Perform technical reviews on the different project&rsquo;s activities
 </li>
 <li>
 Coach and train other team member on MBD engineering methodology
 </li>
 <li>
 Develop software function list and organizing them into delivery phases to ensure maximum value delivered to the customer with each phase
 </li>
 <li>
 Review software specification with implementation and test functions
 </li>
 <li>
 Establish, update and maintain software risks and issues list
 </li>
 <li>
 Provide traceability to customer requirements
 </li>
 <li>
 Provide software deliverables on time and respect budget
 
 
 </li>
 </ul>
 
 
 Job Prerequisites~
 
 
 
 
 <ul>
 <li>
 2+ years of relevant experience
 </li>
 <li>
 Education ~ B.Sc. in Mechatronics, Electronics, Mechanical, or Electrical Engineering. M.Sc. or Ph.D. is a plus.
 </li>
 <li>
 Very Good MATLAB/Simulink/Stateflow Scripting and Modelling Skills with proven experience
 </li>
 <li>
 Good knowledge in Control Law and Thermodynamics
 </li>
 <li>
 Good knowledge about software engineering (requirement, design, development, verification and validation)
 </li>
 <li>
 Basic electronics knowledge
 </li>
 <li>
 Automatic Control, Motor Drives &amp; Electric Motors experience is a plus
 </li>
 <li>
 Automotive SPICE knowledge is a plus
 
 
 </li>
 </ul>
 
 Position~
 
 
 
 R&amp;D Engineer
 
 
 
 D&eacute;partement~
 
 
 
 Software Development
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 Annual Contract
 
 
 
 Job Posting Date~
 
 
 
 2025-11-19
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Explore 181+ Customer life cycle unit team leader in Cairo this August. Find roles across top companies and apply now to boost your career.

181 customer life cycle unit team leader jobs In Cairo

Customer Life Cycle Unit Team Leader

Senior Android Developer

Software engineer - Model Based Development, POWER

Procurement Team Leader

Civil Interface Engineer @Siemens Mobility Egypt

Senior Software Engineer I - QuantumBlack, AI by McKinsey

Software engineer - Model Based Development, POWER