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customer service associate Jobs in Istanbul

customer service associate

customer manager

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 <br/>
 <br/>
 Job Number #167399 - Istanbul, Turkey, Turkey
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 <br/>
 <br/>
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 <br/>
 <br/>
 Location: CP-Turkey, Istanbul
 <br/>
 <br/>
 Reporting Relationships:
 <br/>
 <br/>
 Reports to: Customer Development Group Manager
 <br/>
 <br/>
 Responsible for: Customer Development Executives &amp; Assistant Customer Development Manager
 <br/>
 <br/>
 Scope of Responsibility:
 <br/>
 <br/>
 The CD Manager (Perfumery Channel) is responsible for delivering net sales, volume, and market share targets for an account. The CD Manager is also responsible for establishing long term mutually beneficial relationships with Key Customers and effectively utilizing resources with a certain budget.
 <br/>
 <br/>
 Job Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Translate sales strategies into specific operational sales objectives (e.g., pricing, distribution, and share of shelf, volume, profitability, and market share) and other key performance indicators. KPI&rsquo;s include gross to net, margin, forecast accuracy, account inventory levels, out of stocks, and promotional performance.
  </li>
  <li>
   Ensure &ldquo;winning at the shelf&rdquo; is a top priority for the team, and that 5P tactics and demand marketing initiatives are executed with excellence at the point of sale.
  </li>
  <li>
   Influence customers to grow sales, improve service and identify efficiencies by utilizing new techniques, tools, and information systems.
  </li>
  <li>
   Arrange customer meetings on a regular basis to set tactical goals and future activities. Ensure goals are met by means of regular analysis, store checks and audits.
  </li>
  <li>
   Establish effective relationships with distributors to ensure fulfillment of customer&rsquo;s orders.
  </li>
  <li>
   Work with Retail Marketing to leverage trade spending and develop effective promotional and in-store programs that drive consumption off the shelf. Ensure efficient and effective use of promotional material and equipment.
  </li>
  <li>
   Conduct detailed analyses of trends (brand share, pricing, category sales, competitive products, and promotional activity) and gain customer and CP agreement for a business plan that balances the needs of the account and Colgate.
  </li>
  <li>
   Organize and provide effective management of sales representatives and merchandiser teams in accordance with Colgate-Palmolive procedures and policies.
   <br/>
   <br/>
  </li>
 </ul>
 Required Qualification:
 <br/>
 <br/>
 <ul>
  <li>
   Higher Education/College Degree
  </li>
  <li>
   Minimum 6 years of relevant experience
  </li>
  <li>
   Fluent in Turkish and English
  </li>
  <li>
   Negotiation, Analytical skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment to Inclusion
  <br/>
  <br/>
 </strong>
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 <br/>
 <br/>
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 <br/>
 <br/>
</div>


Customer Development Manager

Slayz

<div>
 <p>
  <strong>
   Customer Support Manager
  </strong>
 </p>
 <p>
  📍 Location: Hybrid (4 Days in Office, 1 Day Remote)
 </p>
 <p>
  ⏳ Job Type: Full Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  🍋
  <strong>
   About Slayz
  </strong>
 </p>
 <p>
  Slayz is a new kind of FinTech. We are here to make money better.
 </p>
 <p>
  We are building Turkey&rsquo;s most intuitive, engaging, and fun financial app. It is a platform that helps people make smarter decisions, feel confident with money, and stay engaged every step of the way. With FinTech roots and a bold vision, Slayz blends clarity with creativity to reshape how finance is experienced.
 </p>
 <p>
  <br/>
 </p>
 <p>
  🙌
  <strong>
   What You&rsquo;ll Do?
  </strong>
 </p>
 <p>
  &bull; Lead and grow the Customer Support team to deliver world-class service.
 </p>
 <p>
  &bull; Define processes and metrics to ensure fast, empathetic, and effective support.
 </p>
 <p>
  &bull; Oversee inquiries across E-Mail, In-App Chat, and Social Media.
 </p>
 <p>
  &bull; Collaborate with product, compliance, and operations to solve systemic issues.
 </p>
 <p>
  &bull; Train and mentor team members to embody the Slayz support culture.
 </p>
 <p>
  &bull; Build and optimize the FAQ and Help Center to reduce friction for users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  🧠
  <strong>
   Who You Are?
  </strong>
 </p>
 <p>
  &bull; Strong leadership skills with experience managing support teams.
 </p>
 <p>
  &bull; Great communication skills in both Turkish and English.
 </p>
 <p>
  &bull; Data-driven mindset &mdash; you track response times, satisfaction scores, and ticket trends.
 </p>
 <p>
  &bull; Familiar with customer support tools like Zoho Desk.
 </p>
 <p>
  &bull; Proactive problem-solver who thrives in a fast-paced environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ✨
  <strong>
   Bonus Points
  </strong>
 </p>
 <p>
  &bull; Previous management experience at a startup or FinTech.
 </p>
 <p>
  &bull; Knows the basics of investing and financial products.
 </p>
 <p>
  &bull; Has a track record of scaling support teams and processes.
 </p>
 <p>
  &bull; Experience using AI tools to improve efficiency and team performance.
 </p>
 <p>
  &bull; Walk into the interview with the Slayz App already downloaded and explored.
 </p>
 <p>
  <br/>
 </p>
 <p>
  🚀
  <strong>
   Why Join Slayz?
  </strong>
 </p>
 <p>
  &bull; Be part of a fast growing FinTech building something ambitious.
 </p>
 <p>
  &bull; Hybrid work environment: 4 Days in Office, 1 Day Remote.
 </p>
 <p>
  &bull; Help shape the financial literacy of a new generation.
 </p>
 <p>
  &bull; Real impact, fast decisions, and no corporate noise.
 </p>
 <p>
  &bull; Our office is in Akmerkez Etiler. Seriously, it is in an iconic spot.
 </p>
 <p>
  &bull; We provide transportation and meal support.
 </p>
 <p>
  &bull; You will get a MacBook and a full monitor setup.
 </p>
 <p>
  &bull; Gaming area with the best PS5 screen experience you have ever seen.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to lead the future of support in finance? Apply now and join us at Slayz. 🍋
  </strong>
 </p>
</div>


Customer Support Manager

<div>
 No Relocation Assistance Offered
 <br/>
 <br/>
 Job Number #167190 - Istanbul, Turkey, Turkey
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 <br/>
 <br/>
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Customer Development Manager/Ecommerce is responsible for delivering net sales, volume and market share targets for our customers through driving growth within categories. Responsibilities also cover establishing long term mutually helpful relationships with customers and optimally using resources within a certain budget.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Translate customer development strategies into specific operational objectives (e.g., pricing, distribution, plan o gram execution, volume, profitability, and market share) and other key performance indicators. Performance metrics include trade investment, margin, forecast accuracy, account inventory levels, on shelf availability, and promotional performance.
  </li>
  <li>
   Ensure &ldquo;winning on the ground&rdquo; is a top priority for the team, and that 5P tactics and demand marketing initiatives are performed with excellence at the point of sales
  </li>
  <li>
   Influence customers to grow sales, improve service and identify efficiencies by applying new techniques, tools and information systems.
  </li>
  <li>
   Work with Retail Marketing team to leverage trade spending and develop effective promotional and in store programs that drive consumption off the shelf. Ensure efficient and effective use of promotional material and equipment.
  </li>
  <li>
   Conduct detailed analyses of trends and gain customer and CP agreement for a business plan that balances the needs of the customer and Colgate.
  </li>
  <li>
   Performs other duties as assigned
  </li>
  <li>
   Complies with all policies and standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree Preferably with a business administration, economics and social sciences bachelor degree.
  </li>
  <li>
   Minimum 5 years Customer and category management experience; preferably within a multinational FMCG company in Ecommerce and similar channel
  </li>
  <li>
   P&amp;L Literacy
  </li>
  <li>
   Negotiation Skills
  </li>
  <li>
   Proficient in English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment to Inclusion
  <br/>
  <br/>
 </strong>
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 <br/>
 <br/>
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 <br/>
 <br/>
</div>


Customer Development Manager-Ecommerce

Insider.

<div>
 Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing&mdash;offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
 <br/>
 <br/>
 We have just celebrated our
 <strong>
  $500M Series E
 </strong>
 funding round, led by
 <strong>
  General Atlantic
 </strong>
 . Before this, we&rsquo;ve unlocked unicorn status following our
 <strong>
  Series D
 </strong>
 round. We are backed by top-notch investors, including
 <strong>
  Sequoia Capital, QIA, Riverwood,
 </strong>
 and
 <strong>
  Endeavor Catalyst
 </strong>
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L&rsquo;Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
 <br/>
 <br/>
 Having unlocked unicorn status, Insider was congratulated for becoming one of the only
 <strong>
  woman-founded, women-led
 </strong>
 <strong>
  B2B SaaS unicorns
 </strong>
 in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
 <strong>
  The Top 1% of all software companies worldwide in G2&rsquo;s 2024 Software Awards
 </strong>
 , and
 <strong>
  named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
 </strong>
 <strong>
  Monday.com
 </strong>
 . According to G2&rsquo;s Spring&rsquo;24 reports. Insider is also the
 <strong>
  #1 G2 Leader in 6+ categories
 </strong>
 , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
 <br/>
 <br/>
 When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
 <br/>
 <br/>
 Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
 <br/>
 <br/>
 Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners &amp; problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners&rsquo; success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.
 <br/>
 <br/>
 We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer &amp; what we expect. But that&rsquo;s the thing that makes the difference between storytellers &amp; story makers; the things that grab your soul.
 <br/>
 <br/>
 <strong>
  Day in and day out a Customer Success Manager in Insider;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages MENA customers
  </li>
  <li>
   Proactively drives adoption and retention,
  </li>
  <li>
   Builds relationships with the customers and ensures the services they need are provided to receive maximum impact,
  </li>
  <li>
   Works in coordination with other Customer Success Managers and Account Directors and is the primary contact of the partner,
  </li>
  <li>
   Is primarily responsible for orchestrating all efforts to keep adoption and usage high while driving value recognition,
  </li>
  <li>
   Provides best use cases according to the partner, helping them with panel usage, being a consultant to use our products in the best way according to the partners' needs,
  </li>
  <li>
   Is responsible for gross revenue / net revenue retention, CSAT, health score, and lock-in score of the partners and taking proactive actions to make improvements on these metrics
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We want you to join us while we are taking a step into the future if you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have a Bachelor&rsquo;s Degree in Business, Marketing, Engineering, or related fields,
  </li>
  <li>
   Preferably have an MBA,
  </li>
  <li>
   Have 4+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization,
  </li>
  <li>
   Preferably have SaaS experience,
  </li>
  <li>
   Have strong communication skills in both writing and speaking, (English &amp; Native Language)
  </li>
  <li>
   Have a high sense of responsibility and accountability,
  </li>
  <li>
   Are a strategic thinker with excellent project management skills,
  </li>
  <li>
   Are customer-oriented and able to establish a robust relationship with the assigned customer base
  </li>
  <li>
   Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  While we are conquering the world, we are offering you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A chance to work in an international, diverse, and inclusive environment
  </li>
  <li>
   Working-from-home opportunities
  </li>
  <li>
   To be a part of an industry that&rsquo;s shaping the future of customer experiences
  </li>
  <li>
   Opportunity to be a part of different side projects depending on your interests
  </li>
  <li>
   Access to many hard and soft skill training to help you improve and challenge yourself
  </li>
  <li>
   Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge
  </li>
  <li>
   Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  </li>
  <li>
   Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
  </li>
  <li>
   Competitive bonus structure (Q-based)
  </li>
  <li>
   Inclusive Private Health Insurance
  </li>
  <li>
   Smart Work Model side benefits to support food and bill expenses
  </li>
  <li>
   No Dress Code!
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 <br/>
 <br/>
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
 <br/>
 <br/>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 <br/>
 <br/>
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
</div>


Customer Success Manager (Arabic Speaker)

Stryker

<p></p><div><div><div><div><div><p>ISTANBUL, ISTANBUL, 34810, TR
</p></div><div><p><b>Job details</b></p>
<div><div><div>Work flexibility: Hybrid</div>
<div>Req ID: R536849
</div><div>Employee type: Full Time
</div><div>Job category: Customer Services
</div><div>Travel: 10%
</div><div>Relocation: No
</div></div></div><div><div>
</div></div><div></div><div><p>Related content</p>
</div></div></div></div><div></div><div><div><div>Why join Stryker?</div>
<div><div>Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.
</div><div>Job description</div>
<div><div><div><b><i>The Job's Mission</i></b></div><div>
To manage the Customer Care area within the Customer Logistics Function in Turkiye (including Customer Care for Joint Replacement, Trauma, NV, Sports Med, Medical, NSE, Surgical and Endoscopy and ProCare Customer Services and all other orders for disposable products). This encompasses the entire operational process related to the specific area, ensuring a &ldquo;Best in Class&rdquo; organization is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimize inventory.</div><div></div><div><b><i>
What You Will Do</i></b></div><ul><li>
Support the Customer Logistics strategy for Turkiye. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.</li><li>
Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.</li><li>
Manage the day to day operational relationship with our key customers.</li><li>
Manage your team ensuring that the best talent is sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations.</li><li>
Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.</li><li>
Implement &amp; maintain a culture of continuous improvement of service provided to our customers.</li><li>
Build and maintain relationships with other Enabling Functions such as Finance, RAQA, Sales, while driving leverage opportunities across the areas.</li><li>
Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied in your area and robust procedures, work instructions, trainings are in place.</li></ul><div></div><div><b><i>
W</i></b><b><i>hat You Need</i></b></div><ul><li>
B.S. Degree in a relevant field.</li><li>
Advanced English skills.</li><li>
Experience in operations or logistics including a customer facing role.</li><li>
Experience in people and project management.</li><li>
Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.</li><li>
Ability to work on their own initiative, prioritizing and organizing workload.</li></ul></div></div>
<div>Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div></div></div></div></div></div><p></p>

Associate Customer Service Manager - Operations

Concentrix

<p></p><div><p>Job Title:</p>
Flemenk&ccedil;e M&uuml;&#351;teri Dan&#305;&#351;man&#305;<p></p><p>
Job Description</p>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<p>
Concentrix Hakk&#305;nda,</p><p></p><p>
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 400 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 17 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.</p><p><br>
Bu pozisyonda neler yapacaks&#305;n&#305;z;</p><ul><li>
M&uuml;&#351;teri taleplerini ve beklentilerini g&ouml;zden ge&ccedil;irin ve ihtiya&ccedil;lar&#305;na ve durumlar&#305;na g&ouml;re yan&#305;tlay&#305;n</li><li>
&Ccedil;e&#351;itli kanallar arac&#305;l&#305;&#287;&#305;yla etkile&#351;imleri y&ouml;netin (&ouml;rne&#287;in, ses, e-posta, sosyal medya veya sohbet) ve tutarl&#305; bir m&uuml;&#351;teri deneyimi sa&#287;lay&#305;n</li><li>
&#304;nsanlar&#305;n ya&#351;am&#305;n&#305; iyile&#351;tiren yaz&#305;l&#305;m &ccedil;&ouml;z&uuml;mlerini kullanmay&#305; &ouml;&#287;renin ve becerilerinizi geli&#351;tirin</li><li>
M&uuml;&#351;terilerimiz i&ccedil;in daha iyi marka deneyimleri sunun</li></ul><p></p><p>
Concentrix, a&#351;a&#287;&#305;daki &ouml;zelliklere sahipseniz sizin i&ccedil;in harika bir uyum sa&#287;lar:</p><ul><li>
Flemenk&ccedil;e dilini ak&#305;c&#305; bir &#351;ekilde konu&#351;abiliyorsan&#305;z</li><li>
Proaktif, &ouml;z motivasyonlu ve &ccedil;&ouml;z&uuml;m odakl&#305;ysan&#305;z</li><li>
D&ouml;n&uuml;&#351;&uuml;ml&uuml; ve hafta sonu vardiyalar&#305;nda &ccedil;al&#305;&#351;abiliyorsan&#305;z</li></ul><p></p><p><br>
Location:</p>
TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG<p></p><p>
Language Requirements:</p>
Dutch (Required)<p></p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div>

Flemenkçe Müşteri Danışmanı

Samsung Electronics

<div>
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   Customer Service I Field Operations Support Assistant Manager
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  To be assigned in Customer Service Department, we are looking for a Field Operations Support Assistant Manager with below qualifications;
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   Roles &amp; Responsibilities
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   Field Operations Support Assistant Manager
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  involves overseeing and supporting field operations of the Customer Service department, mostly for Home Appliances and AV products, ensuring that Samsung customers receive top quality support and services.
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   Partner and performance management of Brand Engineer operation to ensure a smooth and efficient process, including procurements, certifications, administrative works of the related service accounts.
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   Take ownership of improving field operation by working cooperatively with related departments and business partners. Coordinating with other departments such as HR, procurement, legal, finance, field and related departments in the customer service division to ensure that the needs of the operation is fulfilled.
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   Creating and managing partner &amp; vendor contracts, monitoring SLA&rsquo;s, procurement processes.
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   PnL management of the Brand Engineer operation, prepare budget plan, run variance analysis and rolling forecasts.
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   Keep track of service income and operational costs to identify areas for improvement. Prepare regular reports and drive the implementation of actions focused on increasing field technicians productivity, service sales income and reducing costs.
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   Manage the relationships with service B2B key accounts and make the agreements in line with providing proper administrative and financial requirements.
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   Coordinate authorized service centers to acquire aftersales certifications of Turkish Standarts Institute (TSE) and manage certification cost, process and the operation of the partner company.
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   Skills And Qualifications
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   B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics
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   +5 years of experience in customer service, project management or related functions, preferably within the Consumer Electronics or related industries.
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   Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment.
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   Can work under pressure with tight deadlines and can handle escalations calmly and competently.
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   Ability to collaborate with international teams and adapting strategies to align with global plan.
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   Demonstrated skills at multi-tasking, planning and organization.
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   Strong analytical and problem solving skills with result oriented mindset.
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   Proficiency in leveraging data analytics to derive insights, identify trends to optimize after-sales processes.
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   Strong commitment to understand operational needs and expectations, driving process optimization strategies across service center operations, Samsung departments and vendors.
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   Advanced English skills, excellent written and verbal communication skills.
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   Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).
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Field Operations Support Assistant Manager

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