sales manager

account manager

customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

channel management team member Jobs in Istanbul

channel management team member

commercial manager

customer manager

Passgage

<div>
 <p>
  Passgage, b&uuml;y&uuml;yen ekibine bir
  <strong>
   Customer Onboarding Manager
  </strong>
  ar&inodot;yor. 🚀
 </p>
 <p>
  <br/>
 </p>
 <p>
  Passgage kimdir?
 </p>
 <p>
  Passgage, T&uuml;rkiye&rsquo;nin &ouml;nde gelen kurumlar&inodot;nda kullan&inodot;lan bir
  <strong>
   Employee SuperApp
  </strong>
  .
 </p>
 <p>
  Zaman Y&ouml;netimi (PDKS &amp; Ge&ccedil;i&scedil; Kontrol), &Ccedil;al&inodot;&scedil;an Ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;, &Scedil;irket &Idot;&ccedil;i &Idot;leti&scedil;im, Zimmet, Masraf, Avans, Onboarding ve daha bir&ccedil;ok &Idot;K/EX mod&uuml;l&uuml;n&uuml; tek bir deneyimde birle&scedil;tiriyoruz.
 </p>
 <p>
  Bug&uuml;n 160+ kurumsal &scedil;irket ve 150.000+ &ccedil;al&inodot;&scedil;an, her g&uuml;n i&scedil;ini Passgage &uuml;zerinden y&uuml;r&uuml;t&uuml;yor.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &Scedil;imdi bu b&uuml;y&uuml;meyi bir &uuml;st seviyeye ta&scedil;&inodot;mak i&ccedil;in, yeni kazand&inodot;&gbreve;&inodot;m&inodot;z m&uuml;&scedil;terileri kusursuz bir &scedil;ekilde canl&inodot;ya alan bir
  <strong>
   Customer Onboarding Manager
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Rol&uuml;n amac&inodot;
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sales ekibimiz yeni bir m&uuml;&scedil;teri kazand&inodot;ktan sonra, top sana ge&ccedil;iyor.
 </p>
 <p>
  Sen; m&uuml;&scedil;teriyi teknik ve operasyonel a&ccedil;&inodot;dan dinleyip, ihtiya&ccedil;lar&inodot;n&inodot; netle&scedil;tirip, entegrasyon ve konfig&uuml;rasyon s&uuml;recini koordine ederek Passgage&rsquo;i ba&scedil;ar&inodot;yla canl&inodot;ya al&inodot;yorsun.
 </p>
 <p>
  <br/>
 </p>
 <p>
  K&inodot;saca:
 </p>
 <p>
  &ldquo;Sat&inodot;&scedil;&inodot; kazan&inodot;lan her m&uuml;&scedil;terinin, sorunsuz ve tahmin edilebilir &scedil;ekilde Passgage&rsquo;e ge&ccedil;mesini sa&gbreve;layan ki&scedil;i&rdquo; olacaks&inodot;n.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ne yapacaks&inodot;n? (Sorumluluklar)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &bull; Sales&rsquo;ten devralma (handover)
  </strong>
 </p>
 <p>
  &nbsp;- Sales Executive ekibinin kapatt&inodot;&gbreve;&inodot; f&inodot;rsatlar&inodot; yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; bir &scedil;ekilde devralmak
 </p>
 <p>
  &nbsp;- Kapsam (mod&uuml;ller), kullan&inodot;c&inodot; say&inodot;lar&inodot;, entegrasyon ihtiya&ccedil;lar&inodot;, verilen s&ouml;zler ve go-live hedeflerini netle&scedil;tirmek
 </p>
 <p>
 </p>
 <p>
  <strong>
   &bull; Ke&scedil;if &amp; &ccedil;&ouml;z&uuml;m tasar&inodot;m&inodot; (Solution Design)
  </strong>
 </p>
 <p>
  &nbsp;- M&uuml;&scedil;terinin &Idot;K, Operasyon, BT ekipleriyle toplant&inodot;lar yaparak s&uuml;re&ccedil;leri anlamak
 </p>
 <p>
  &nbsp;- PDKS, vardiya, izin, zimmet, masraf, intranet vb. s&uuml;re&ccedil;leri haritaland&inodot;rmak
 </p>
 <p>
  &nbsp;- &Idot;htiya&ccedil;lara g&ouml;re Passgage mod&uuml;llerini ve entegrasyonlar&inodot; tasarlamak
 </p>
 <p>
  &nbsp;- &Ccedil;&inodot;kt&inodot; olarak net bir &ldquo;Devreye Alma / Implementation Dok&uuml;man&inodot;&rdquo; &uuml;retmek
 </p>
 <p>
 </p>
 <p>
  <strong>
   &bull; Proje &amp; planlama
  </strong>
 </p>
 <p>
  &nbsp;- Her m&uuml;&scedil;teri i&ccedil;in ger&ccedil;ek&ccedil;i bir proje plan&inodot; ve timeline olu&scedil;turmak
 </p>
 <p>
  &nbsp;- &Idot;&ccedil; ekipleri (backend, mobil, entegrasyon, QA, support) ayn&inodot; sayfada tutmak
 </p>
 <p>
  &nbsp;- M&uuml;&scedil;teri taraf&inodot;nda tek muhataplarla (proje sorumlusu, sponsor) d&uuml;zenli ilerleme toplant&inodot;lar&inodot; yapmak
 </p>
 <p>
 </p>
 <p>
  <strong>
   &bull; Entegrasyon &amp; konfig&uuml;rasyon koordinasyonu
  </strong>
 </p>
 <p>
  &nbsp;- SAP, Nebim, HRWeb, Micro, Uyumsoft vb. sistemlerle entegrasyon s&uuml;recini teknik ekiple birlikte koordine etmek
 </p>
 <p>
  &nbsp;- Veri migrasyonu, kullan&inodot;c&inodot; import&rsquo;lar&inodot;, rol &amp; yetki kurgular&inodot;n&inodot;n net ve tutarl&inodot; olmas&inodot;n&inodot; sa&gbreve;lamak
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &bull; Test, e&gbreve;itim ve go-live
  </strong>
 </p>
 <p>
  &nbsp;- Test senaryolar&inodot;n&inodot;n olu&scedil;turulmas&inodot;na katk&inodot; sunmak, UAT s&uuml;recini y&ouml;netmek
 </p>
 <p>
  &nbsp;- Admin / kullan&inodot;c&inodot; e&gbreve;itimlerini organize etmek (online veya onsite)
 </p>
 <p>
  &nbsp;- Canl&inodot;ya ge&ccedil;i&scedil; g&uuml;n&uuml; ve hemen sonras&inodot;nda &ldquo;hypercare&rdquo; d&ouml;nemini y&ouml;netmek
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &bull; CSM&rsquo;e sa&gbreve;l&inodot;kl&inodot; devir
  </strong>
 </p>
 <p>
  &nbsp;- Canl&inodot;ya al&inodot;nan m&uuml;&scedil;terinin durumunu, a&ccedil;&inodot;k maddelerini ve potansiyel geli&scedil;im alanlar&inodot;n&inodot; Customer Success ekibine temiz bir &scedil;ekilde devretmek
 </p>
 <p>
  &nbsp;- S&uuml;re&ccedil;leri dok&uuml;mante etmek, tekrarlanabilir best practice&rsquo;ler olu&scedil;turmak
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Kimleri ar&inodot;yoruz? (Nitelikler)
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; 3+ y&inodot;l deneyim:
 </p>
 <p>
  &nbsp;- B2B SaaS, HRTech, ERP, CRM, HCM, PDKS veya benzer bir alanda
 </p>
 <p>
  &nbsp;- Tercihen Implementation / Onboarding / Project Management / Consultant rol&uuml;nde &ccedil;al&inodot;&scedil;m&inodot;&scedil;
 </p>
 <ul>
  <li>
   M&uuml;&scedil;terilerle birebir ileti&scedil;imde g&uuml;&ccedil;l&uuml;, g&uuml;ven veren ve sakin bir duru&scedil;a sahip
  </li>
  <li>
   Teknik konulara ilgili; entegrasyon, API, SSO, veri yap&inodot;lar&inodot; gibi kavramlar&inodot; anlayacak ve teknik ekip ile m&uuml;&scedil;teri aras&inodot;nda sa&gbreve;l&inodot;kl&inodot; ileti&scedil;im kurabilecek d&uuml;zeyde teknik bilgi sahibi
  </li>
  <li>
   Proje y&ouml;netimi konusunda deneyimli; ayn&inodot; anda birden fazla m&uuml;&scedil;teri projesini organize edebilen, planlama ve takip s&uuml;re&ccedil;lerini sistematik &scedil;ekilde y&uuml;r&uuml;tebilen, riskleri &ouml;nceden tespit edip y&ouml;netebilen
  </li>
  <li>
   Yaz&inodot;l&inodot; ve s&ouml;zl&uuml; T&uuml;rk&ccedil;e ileti&scedil;imi &ccedil;ok g&uuml;&ccedil;l&uuml;
  </li>
  <li>
   Dok&uuml;mantasyon, e-posta ve toplant&inodot; seviyesinde &Idot;ngilizce kullanabilen
  </li>
  <li>
   HRTech s&uuml;re&ccedil;lerine a&scedil;ina olan veya bu alanda kendini geli&scedil;tirmeye istekli
  </li>
  <li>
   Startup / scale-up k&uuml;lt&uuml;r&uuml;ne uyumlu; h&inodot;zl&inodot; tempoda &ccedil;al&inodot;&scedil;maya, de&gbreve;i&scedil;en &ouml;nceliklere ve y&uuml;ksek sorumluluk almaya a&ccedil;&inodot;k
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Art&inodot; +:
 </p>
 <p>
  &bull; HRIS / HCM implementasyonu yapm&inodot;&scedil; olmak&nbsp;&nbsp;
 </p>
 <p>
  &bull; SAP, Microsoft, Oracle, IFS, Nebim, Humanist, HRWeb, Logo, Mikro vb. &uuml;r&uuml;nlerle entegrasyon deneyimi&nbsp;&nbsp;
 </p>
 <p>
  &bull; IT / dan&inodot;&scedil;manl&inodot;k taraf&inodot;nda proje y&ouml;netimi ge&ccedil;mi&scedil;i&nbsp;&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Passgage&rsquo;de seni neler bekliyor?
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; T&uuml;rkiye&rsquo;de g&uuml;&ccedil;l&uuml; referanslara sahip, h&inodot;zla b&uuml;y&uuml;yen bir Employee SuperApp&rsquo;in merkezinde olma f&inodot;rsat&inodot;&nbsp;&nbsp;
 </p>
 <p>
  &bull; Y&uuml;z binlerce &ccedil;al&inodot;&scedil;an&inodot;n her g&uuml;n kulland&inodot;&gbreve;&inodot; bir &uuml;r&uuml;nde, g&ouml;r&uuml;nen ve &ouml;l&ccedil;&uuml;lebilen etki yaratma &scedil;ans&inodot;&nbsp;&nbsp;
 </p>
 <p>
  &bull; K&inodot;sa karar alma s&uuml;re&ccedil;leri, kurucularla &ccedil;ok yak&inodot;n &ccedil;al&inodot;&scedil;ma imk&acirc;n&inodot;&nbsp;&nbsp;
 </p>
 <p>
  &bull; Hybrid &ccedil;al&inodot;&scedil;ma modeli (&Idot;stanbul)&nbsp;&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Rol ve seviyene g&ouml;re:
 </p>
 <p>
  &nbsp;- Geli&scedil;im b&uuml;t&ccedil;eleri (e&gbreve;itim, konferans, kurs vb.)
 </p>
 <p>
  &nbsp;- Performansa ba&gbreve;l&inodot; prim / bonus yap&inodot;lar&inodot;
 </p>
 <p>
  &nbsp;- B&uuml;y&uuml;me ile birlikte daha geni&scedil; bir Implementation / Onboarding ekibi kurma ve liderlik etme f&inodot;rsat&inodot;
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Nas&inodot;l ba&scedil;vurabilirsin?
 </p>
 <p>
  <br/>
 </p>
 <p>
  LinkedIn &uuml;zerinden ba&scedil;vurunu b&inodot;rakman yeterli.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ba&scedil;vurunda k&inodot;saca &scedil;u soruya cevap verirsen bizim i&ccedil;in art&inodot; puan:
 </p>
 <p>
  &ldquo;Daha &ouml;nce devreye ald&inodot;&gbreve;&inodot;n en zor m&uuml;&scedil;teri / proje neydi ve onu ba&scedil;ar&inodot;l&inodot; k&inodot;lan 3 kritik hareketin ne oldu?&rdquo;
 </p>
</div>


Customer Onboarding Manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

getirfinans

<div>
 <p>
  <strong>
   getirfinans
  </strong>
  operates within Banking as a Service model, having established partnerships with players at banking sector.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Play a key role in shaping the customer strategy of GetirFinans and act as the guardian of all actions that impact our customers.
  </li>
  <li>
   Lead end-to-end service design processes by mapping user flows and customer journeys to ensure a seamless and consistent experience.
  </li>
  <li>
   Use design thinking methodologies to ideate, validate and deliver new projects that address customer needs and create real value.
  </li>
  <li>
   Define, manage and continuously improve customer satisfaction methods &amp; metrics (CSAT, NPS).
  </li>
  <li>
   Analyze customer complaint trends, identify root causes and drive corrective actions with cross-functional teams.
  </li>
  <li>
   Prepare Voice of Customer, NPS and insight reports regularly and represent the customer perspective in problem-solving and decision-making processes.
  </li>
  <li>
   Interpret and synthesize customer feedback from multiple sources (surveys, operational data, contact center output, social media, research).
  </li>
  <li>
   Work closely with UX and UI teams to ensure end-to-end alignment between design elements and overall experience.
  </li>
  <li>
   Own Contact Point KPIs including call center performance, training quality, social media response management and other customer-facing touchpoints.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Bring
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master's degree is a plus.
  </li>
  <li>
   Minimum 6 years of experience in customer experience, service design, process development or digital channels in service industries (e-commerce, banking, fintech, telecom).
  </li>
  <li>
   Solid understanding of digital banking, mobile apps, Open Banking, neo-banks, and Banking-as-a-Service (BaaS) models.
  </li>
  <li>
   Strong command of service design and design thinking methodologies, with the ability to turn insights into strategies.
  </li>
  <li>
   A customer-centric mindset with the ability to identify pain points and drive organization-wide improvements.
  </li>
  <li>
   Exceptional communication and stakeholder management skills across all levels.
  </li>
  <li>
   Proficiency in MS Office tools.
  </li>
  <li>
   Strong command of English.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   We will process your personal data as part of our recruitment procedures. To find out more, please consult our
   <u>
    Candidate Privacy Notice.
   </u>
  </em>
 </p>
 <p>
 </p>
</div>


Customer Experience Manager

BNP Paribas

<div><p>One of T&uuml;rkiye&rsquo;s oldest and most deeply-rooted financial institutions, T&uuml;rk Ekonomi Bankas&#305; (TEB) provides a complete array of banking financial products and services. In 2005, TEB entered into a strategic partnership with BNP Paribas which is one of the world's leading financial institutions and the largest bank in the Euro Zone with total assets worth EUR 2.705 and operations in 63 countries as of year-end 2024. TEB carries out its activities drawing on the added value derived from BNP Paribas Group's worldwide organization, vision, global operational capabilities, superior know-how and experience. As of year-end 2024, TEB was offering its services to 9,6 million customers with, 8.047 employees and 436 branches.</p><p>
As TEB, We are looking for a Corporate Customer Relations Manager for our Yeditepe Corporate Branch, located in the TEB Headquarters in &Uuml;mraniye.</p><p><b>
Required Qualifications:</b></p><ul><div>
Bachelor's degree in Business Administration, Economics, or a related department from a recognized university</div><div>
Min. 5 years of experience in the Banking sector, specifically in Corporate-Large Commercial Portfolio Management</div><div>
Proficient in both spoken and written English</div><div>
Holds a SPK License (is a plus)</div><div>
Possesses innovative thinking, creativity, and strong communication skills</div><div>
Thrives in a dynamic working environment and excels in teamwork</div><div>
Demonstrates a customer-focused and result-oriented mindset</div><div>
We encourage applications from candidates with strong analytical skills</div></ul><p><b>
Job Description:</b></p><ul><div>
Strategically plan and execute marketing activities in line with our targets; provide consultative services to existing and potential Corporate Banking customers regarding our bank&rsquo;s products and those of our group companies</div><div>
Develop marketing techniques and foster cross-selling opportunities while aligning with our bank's Corporate Banking strategies</div><div>
In response to the demands of Corporate Banking customers, ensure coordination with our head office units and group companies for promotional and marketing activities</div><div>
Monitor the productivity and product usage of Corporate Banking customers</div><div>
Conduct customer visits to acquire new clients, follow up with existing clients, or promote and sell products</div></ul></div>

Corporate Customer Relations Manager

Diageo

<div><div>Job Description :</div><div>
Customer Marketing Manager &ndash; On Trade Modern</div><div></div><div>
About the role:<br>
Design and implement strategies that strengthen the position of our brands within the modern on-trade channel. Build joint growth opportunities with strategic customers through segmented and differentiated plans, and close collaboration with cross-functional teams, enhance sales performance, brand visibility, and consumer experience.</div><div></div><div>
Role Responsibilities:</div><ul><li><div>
Leverage consumer and shopper insights to shape channel and category plans, working closely with marketing and commercial teams.</div></li><li><div>
Develop and implement short- and long-term strategies for the modern on-trade channel, actively tracking financial growth, and innovation opportunities.</div></li><li><div>
Build strategic partnerships with key customers, driving &ldquo;win-win&rdquo; negotiations and improving the effectiveness of trade initiatives.</div></li><li><div>
Define the Route-to-Consumer (RTC) strategy and lead field execution in collaboration with the team.</div></li><li><div>
Conduct customer and channel segmentation (restaurants, hotels, key chains) to prioritize resources and develop tailored strategies for high-potential customers.</div></li><li><div>
Lead, coach, and develop a high-performing team, fostering a culture of accountability and continuous improvement.</div></li><li><div>
Collaborate effectively with internal and external partners to drive integrated business plans.</div></li><li><div>
Develop flexible and proactive strategies that reflect the seasonality and tourism dynamics of the modern on-trade channel.</div></li><li><div>
Prepare channel performance and investment plans, manage budgets, track KPIs, and provide regular reporting to senior leadership.</div></li><li><div>
Ensure full compliance with company policies, legal regulations, and competition law principles in all commercial activities.</div></li></ul><div></div><div><br>
Experience / skills required:</div><ul><li>
Bachelor&rsquo;s Degree required</li><li>
Minimum 8 years experience in sales and customer/trade marketing areas</li><li>
Considerable drive, energy, leadership and focus to sufficiently energize the internal and external resources of the company to implement</li><li>
Understands how the total sales organization operates and how to drive effectiveness.</li><li>
Ability to build relationships and work collaboratively internally and externally with good influential and negotiation skills.</li><li>
Strong analytical, presentation and project management skills.</li><li>
Experience in premium outlet &amp; portfolio management with good understanding of F&amp;B insight</li></ul><div></div><div>
Diversity statement:</div><div>
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you&rsquo;ll be welcomed and celebrated for who you are just by being you. You&rsquo;ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.</div><div>
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.</div><div>
Feel inspired? Then this may be the opportunity for you.</div><div>
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.</div><div></div><div>
Worker Type :</div>
Regular<div></div><div>
Primary Location:</div>
MeyDiageo Istanbul Head Office<div></div><div>
Additional Locations :</div><div></div><div>
Job Posting Start Date :</div>
2025-11-16</div>

Customer Marketing Manager – On Trade

S&P Global

<b>About the Role:</b><br>
<b>Grade Level (for internal use):</b> 10
<br><b>Location:</b> Istanbul, Turkey
<br><br>
<b>T he Team:</b> You will be part of the EMEA Customer Excellence team a t S&P Global Energy. Part of the wider Customer Experience team, the team focuses on value, trust and delight : ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
<br><br>
<b>Responsibilities and Impact:</b><br>
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
<br><br>
Successfully and promptly onboard customers and c onduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
<br><br>
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction .
<br><br>
Monitor customer usage data to identify opportunities for further engagement and value creation.
<br><br>
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
<br><br>
<b>Cross functional collaboration :</b> Innovate and partner across different functions to create seamless elevated customer experience.
<br><br>
<b>Proactive Support :</b> Anticipate customer challenges and address them before they escalate.
<br><br>
<b>Continual Learning :</b> Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
<br><br>
Promptly and accurately capturing customer engagement activities in Salesforce.
<br><br>
<b>What W e’re L ooking F or:</b><b>Basic Required Qualifications:</b><br>
Candidates must be Turkish citizens or individual who are exempt from work permit requirements in Turkey . C andidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
<br><br>
Fluency in both Russian and English is essential . The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
<br><br>
Bachelor's degree in business-related discipline is preferred .
<br><br>
3+ years of experience in customer success, account management, or a similar role.
<br><br>
Proficiency in Gainsight, Salesforce or similar i s an advantage.
<br><br>
Industry knowledge ( energy, commodities, finance ) is an advantage.
<br><br>
Strong communication skills, both written and verbal.
<br><br>
Proven ability to manage multiple accounts and projects simultaneously.
<br><br>
Ability to travel to meet clients.
<br><br>
About S&P Global Commodity Insights
<br>At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
<br>We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
<br>S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
<br><br>
For more information, visit http://www.spglobal.com/commodity-insights .
<br><br>
What’s In It For You?
<br><br>
<b>Our Mission:</b><br>
Advancing Essential Intelligence.
<br><br>
<b>Our People:</b><br>
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
<br><br>
<b>Our Values:</b><br>
Integrity, Discovery, Partnership
<br><br>
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
<br><br>
<b>Benefits:</b><br>
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
<br><br>
<b>Our benefits include:</b><br>
<b>Health & Wellness:</b> Health care coverage designed for the mind and body.
<br><br>
<b>Flexible Downtime:</b> Generous time off helps keep you energized for your time on.
<br><br>
<b>Continuous Learning:</b> Access a wealth of resources to grow your career and learn valuable new skills.
<br><br>
<b>Invest in Your Future:</b> Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
<br><br>
<b>Family Friendly Perks:</b> It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
<br><br>
<b>Beyond the Basics:</b> From retail discounts to referral incentive awards—small perks can make a big difference.
<br><b>For more information on benefits by country visit:</b> https://spgbenefits.com/benefit-summaries
<br><br>
<b>Global Hiring and Opportunity at S&P Global:</b><br>
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
<br><br>
<b>Recruitment Fraud Alert:</b><br>
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
<br><br>
-----------------------------------------------------------
<br><br>
Equal Opportunity Employer
<br>S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
<br><br>
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
<br><br>
<b>US Candidates Only:</b> The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
<br><br>
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
<br><br>
<b>Job ID:</b> 323374
<br><b>Posted On:</b> 2025-12-02
<br><b>Location:</b> Istanbul, Turkey

Customer Success Manager (Fluent Russian)

Eren Perakende

<div>
 <p>
  For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
  <strong>
   CRM Manager
  </strong>
  to design and deliver premium experiences for our brands.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
  </li>
  <li>
   Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
  </li>
  <li>
   Build a deep understanding of customer needs through research, data analysis, and insights,
  </li>
  <li>
   Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
  </li>
  <li>
   Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
  </li>
  <li>
   Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
  </li>
  <li>
   Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
  </li>
  <li>
   Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
  </li>
  <li>
   Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
  </li>
  <li>
   Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
  </li>
  <li>
   Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
  </li>
  <li>
   Design retention, upsell, and cross-sell strategies to grow customer value,
  </li>
  <li>
   Monitor sales performance and proactively recommend actions to support targets,
  </li>
  <li>
   Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
  </li>
  <li>
   Analyze campaign results and prepare regular performance reports and stakeholder presentations,
  </li>
  <li>
   Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   BA/BS degree in a relevant field,
  </li>
  <li>
   Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
  </li>
  <li>
   Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
  </li>
  <li>
   Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
  </li>
  <li>
   Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
  </li>
  <li>
   High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
  </li>
  <li>
   Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
  </li>
  <li>
   Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
  </li>
  <li>
   Strong customer-centric mindset, balancing experience with commercial impact,
  </li>
  <li>
   Excellent written and spoken English,
  </li>
  <li>
   Advanced MS Office skills, especially Excel.
  </li>
 </ul>
 <p>
 </p>
</div>


CRM Manager

Explore 927+ Customer manager in Istanbul this December. Find roles across top companies and apply now to boost your career.