product manager

marketing manager

customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

account manager

customer manager

<div><div>At Dow, we believe in putting people first and we&rsquo;re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.</div><div></div><div><br>
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We&rsquo;re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you&rsquo;re looking for a challenge and meaningful role, you&rsquo;re in the right place.<br>
<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
About you and this role</div><div></div><div>
Dow is seeking a Customer Manager to oversee and grow a portfolio of medium to large accounts of moderate complexity&mdash;starting with maintenance and progressing toward growth in alignment with the sales and marketing strategy.</div><div><br>
This role covers the Middle East, Africa, and Turkey (MEAT) region and focuses on water-based emulsion polymers and additives used in textiles, non-wovens, and adhesives applications. You will be responsible for managing customer relationships end-to-end, developing and executing account and territory plans, and coordinating cross-functional resources to deliver volume, value, and an exceptional customer experience.</div><div><br>
Additionally, you will serve as a member of the Acrylics EMEA MMT, representing MEAT-related projects and priorities within the regional strategy.</div><div><br>
Location: Istanbul, T&uuml;rkiye</div><div></div><div>
Responsibilities</div><div></div><ul><li><div>
Manage an account portfolio; build, execute and continuously refine account plans and the regional territory plan.</div></li><li><div>
Lead and coordinate customer relationships, uncovering needs and shaping differentiated value propositions; identify and pursue cross&#8209;business growth opportunities.</div></li><li><div>
Develop and execute the sales/marketing plan to deliver volume and value targets.</div></li><li><div>
Collect and leverage market intelligence (customers, channels, competitors, applications) to shape pricing, portfolio, and growth bets.</div></li><li><div>
Lead negotiations (price, terms, contracts) and implement price changes in line with business guidance.</div></li><li><div>
Collaborate cross&#8209;functionally (Customer Service, Supply Chain, TS&amp;D, Marketing, Finance/Credit, Legal) to improve CX and resolve issues quickly.</div></li><li><div>
Use core commercial tools at expert level: CRM, SmartPrice, DSR, and CMT for pipeline, pricing and performance management.</div></li><li><div>
Deliver growth, including cross&#8209;business opportunities and new applications.</div></li><li><div>
Represent MEAT in the Acrylics EMEA MMT, ensuring regional priorities and projects are visible and sequenced appropriately.</div></li></ul><div></div><div>
Qualifications</div><div></div><ul><li><div>
Bachelor&rsquo;s degree required; Chemical discipline a plus.</div></li><li><div>
5+ years of relevant B2B sales/account management experience (chemicals, materials or adjacent industrial sectors preferred).</div></li><li><div>
Proven success managing mid&#8209;to&#8209;large accounts and delivering growth.</div></li><li><div><div>
Fluency in Turkish, English, and Arabic is required.</div></div></li></ul><div></div><div>
Your Skills</div><div></div><ul><li><div>
High self&#8209;initiative and strong project management; able to run multiple customer initiatives in parallel.</div></li><li><div>
Customer &amp; market orientation with a strong bias toward value creation and solution selling.</div></li><li><div>
Collaborative team worker &amp; builder across functions and geographies; effective influencer with executive presence.</div></li><li><div>
Strategic thinker, problem solver, result &amp; action&#8209;oriented.</div></li><li><div>
Advanced negotiation and account planning skills.</div></li><li><div>
Commercial excellence tools: expert use of CRM, SmartPrice, DSR, and CMT.</div></li><li><div>
Technical curiosity in water&#8209;based emulsion polymers and additives for textiles, non&#8209;wovens and adhesives.</div></li></ul><div></div><div>
Additional notes</div><div></div><div>
No Relocation/Visa sponsorship is aligned with this role.</div><div></div><div>
Benefits &ndash; What Dow offers you</div><div></div><div>
We invest in you.</div><div><br>
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.</div><div>
Here are just a few highlights of what you would be offered as a Dow employee:</div><ul><li>
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.</li><li>
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.</li><li>
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.<ul><li>
Employee stock purchase programs (availability varies depending on location).</li></ul></li><li>
Student Debt Retirement Savings Match Program (U.S. only).<ul><li>
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees&rsquo; Savings Plan (401(k)), helping employees reach the Company match.</li></ul></li><li>
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.</li><li>
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.</li><li>
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.</li><li>
Competitive yearly vacation allowance.</li><li>
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).</li><li>
Paid time off to care for family members who are sick or injured.</li><li>
Paid time off to support volunteering and Employee Resource Group&rsquo;s (ERG) participation.</li><li>
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.</li><li>
On-site fitness facilities to help stay healthy and active (availability varies depending on location).</li><li>
Employee discounts for online shopping, cinema tickets, gym memberships and more.</li><li>
Additionally, some of our locations might offer:<ul><li>
Transportation allowance (availability varies depending on location)</li><li>
Meal subsidiaries/vouchers (availability varies depending on location)</li><li>
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)</li></ul></li></ul><div></div><div>
Join our team, we can make a difference together.</div><div></div><div>
About Dow<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on <div>www.dow.com</div>.</div></div><div></div>

Customer Manager

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 <br/>
 <br/>
 Job Number #167399 - Istanbul, Turkey, Turkey
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 <br/>
 <br/>
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 <br/>
 <br/>
 Location: CP-Turkey, Istanbul
 <br/>
 <br/>
 Reporting Relationships:
 <br/>
 <br/>
 Reports to: Customer Development Group Manager
 <br/>
 <br/>
 Scope of Responsibility:
 <br/>
 <br/>
 The CD Manager (Perfumery Channel) is responsible for delivering net sales, volume, and market share targets for an account. The CD Manager is also responsible for establishing long term mutually beneficial relationships with Key Customers and effectively utilizing resources with a certain budget.
 <br/>
 <br/>
 Job Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Translate sales strategies into specific operational sales objectives (e.g., pricing, distribution, and share of shelf, volume, profitability, and market share) and other key performance indicators. KPI&rsquo;s include gross to net, margin, forecast accuracy, account inventory levels, out of stocks, and promotional performance.
  </li>
  <li>
   Ensure &ldquo;winning at the shelf&rdquo; is a top priority for the team, and that 5P tactics and demand marketing initiatives are executed with excellence at the point of sale.
  </li>
  <li>
   Influence customers to grow sales, improve service and identify efficiencies by utilizing new techniques, tools, and information systems.
  </li>
  <li>
   Arrange customer meetings on a regular basis to set tactical goals and future activities. Ensure goals are met by means of regular analysis, store checks and audits.
  </li>
  <li>
   Establish effective relationships with distributors to ensure fulfillment of customer&rsquo;s orders.
  </li>
  <li>
   Work with Retail Marketing to leverage trade spending and develop effective promotional and in-store programs that drive consumption off the shelf. Ensure efficient and effective use of promotional material and equipment.
  </li>
  <li>
   Conduct detailed analyses of trends (brand share, pricing, category sales, competitive products, and promotional activity) and gain customer and CP agreement for a business plan that balances the needs of the account and Colgate.
  </li>
  <li>
   Organize and provide effective management of sales representatives and merchandiser teams in accordance with Colgate-Palmolive procedures and policies.
   <br/>
   <br/>
  </li>
 </ul>
 Required Qualification:
 <br/>
 <br/>
 <ul>
  <li>
   Higher Education/College Degree
  </li>
  <li>
   Minimum 6 years of relevant experience
  </li>
  <li>
   Fluent in Turkish and English
  </li>
  <li>
   Negotiation, Analytical skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment to Inclusion
  <br/>
  <br/>
 </strong>
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 <br/>
 <br/>
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 <br/>
 <br/>
</div>


Customer Development Manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

Eaton

<div><div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.</div><div>
</div><div>
Our EMEA Business Service Center (BSC) in Budapest is Eaton&rsquo;s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.</div><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><p>
We seek a<b> Customer Support Manager </b>(&quot;cluster&quot; of Sales Zones) to coordinate the order to invoice and claim management services for a group of country sales organizations combined into a &quot;cluster&quot; of Sales Zones. It includes: providing to external customers interactions with Eaton in a &quot;easy way of doing business&quot; via calls, digital channels /or systems integration (EDI, Order Center, Configurations and Quotes), alining work and SLAs with respective Country Sales Organizations (CSOs) and Zones to accomplish partnership programs expectations in flow and project businesses; managing different teams of Customer Support Representatives (CSR) within the scope of the &quot;cluster&quot; supporting different customer types of flow, project businesses and strategic accounts across multiple product lines to meet objectives of Eaton EMEA Electrical Sales. The <b>Customer Support Manager</b> ensures deployment of EMEA starndard processes and practices, further develops the service levels to our customers in line with the company goals and aligns synergies with Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions.</p><ul><li>Full coordination of customer support services from order to delivery and billing, including a specific type of customer either flow /or project businesses, which can include multiple product lines and respective sequencing of orders to fulfill external customer project</li><li>Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives within busines scope (flow or project business)</li><li>Responsible for leading the development of the Customer Support Representatives and Customer Support Supervisors in different roles (observe, guide and support performance, enable the develop of the team members by coaching and training activities, conduct the performance evaluation, regular discussions at minimum quarterly)</li><li>Manages development and monitoring of KPI&rsquo;s (SLAs, FPY, Backlogs, NPS, etc.) related the business performance metrics, areas for improvement and allocation of resources</li><li>Drives the deployment of standard processes and procedures to ensure consistent sales support, EQMS compliance and customer satisfaction</li><li>Responsible for continuous improvement of data &amp; processes by applying Problem Solving for detail understanding of the root-causes of quality defects</li><li>Manages all external customer backlog changes and business dynamics such as preparation to support price increases, sales volumes up &amp; downs, specific product situations (quality issues, logistic changes, etc.)</li><li>Applies CIF tools to coordinate his/her CSR team(s) and supports other CI and Training activities to ensure business continuity and manning strategy</li><li>Coordinates a close cooperation with other departments connected to pre-sales and post-sales steps such as import/export, supply chain and master data management, eventually multiple product lines; ongoing communication about weekly performance to respective CSOs and Sales Account Mgrs. in scope</li><li>Collaborates with Customer Experience Leadership towards future strategy and synergies across other &quot;&quot;clusters&quot;&quot; of Sales Zones Customer Support, Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions, and also with Technical Support, Quotations ans Services when appropriate</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li><li>
5+ years of experience in managing customer support teams</li><li>
Experience in managing hybrid teams (onsite and remote) is a big plus
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:</b></h2>
</div><div><ul><li>Strong English communication skills</li><li>
Any additional European language is a big plus: critical for alignment with Sales Zones in the EMEA region</li><li>
Good practical knowledge on ERP - SAP/Oracle; e-Commerce; CIF (Continuous Improvement Framework); Case Mgmt.; new tools in future also includes CPQ; Salesforce; EQMS compliance</li><li>
Understanding of Health &amp; Safety rules</li><li>
Outstanding negotiation and interpersonal skills</li><li>
Ability to build and maintain positive customer relationships</li><li>
Drive for results</li><li>
Demonstrated ability to take ownership of an assignment and customer satisfaction</li><li>
Strong people management skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)</li><li>
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing</li><li>
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance</li><li>
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching</li><li>
Dog-Friendly: Bring your furry friend to work in our dog-friendly office</li><li>
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience</li><li>
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed</li><li>
Social Responsibility: Join a socially responsible organization committed to making a positive impact</li><li>
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Customer Support Manager (Emerging Zone)

BIGO

<div>
 <p>
  <strong>
   About BIGO
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&amp;D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).
 </p>
 <p>
  <br/>
 </p>
 <p>
  BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Title: Senior User Operations &ndash; Live Streaming
 </p>
 <p>
  Location: Istanbul, Turkey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  1. Handle all VIP customer inquiries efficiently with a strong sense of professionalism and urgency.
 </p>
 <p>
  2. Provide personalized operational support to high-value VIP users by understanding their behavior and preferences, promoting relevant platform features, and enhancing their live-streaming experience.
 </p>
 <p>
  3. Track VIP user re-charge behavior and retention data, actively collect user feedback, and identify actionable insights to improve user satisfaction and extend lifecycle value.
 </p>
 <p>
  4. Build and maintain strong, trust-based relationships with VIP users by becoming a reliable, go-to advisor.
 </p>
 <p>
  5. Collaborate closely with internal teams (content, moderation, product, etc.) to resolve user issues and continuously improve the overall user experience.
 </p>
 <p>
  6. Design and run user engagement campaigns to improve user retention, increase platform usage, and support revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  1. Turkish and fluent English language (both written and spoken).
 </p>
 <p>
  2. Proven experience in VIP customer management or user operations&mdash;preferably within the live-streaming, gaming, or internet industry.
 </p>
 <p>
  3. Strong customer-first mindset: passionate about user satisfaction, with excellent communication, negotiation, and interpersonal skills.
 </p>
 <p>
  4. Strong project management skills with the ability to multitask and prioritize effectively.
 </p>
 <p>
  5. Willingness to work flexible hours, including night shifts based on user demand (night shift compensation provided).
 </p>
</div>


Customer Service Specialist

InfoSEC

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  At InfoSEC, we are at the forefront of cybersecurity, providing innovative solutions and strategic partnerships. We ensure that our customers receive premier security solutions and bring AI-driven cybersecurity innovations to protect against sophisticated threats. Our roundtables and large-scale events serve as think tanks where cybersecurity experts collaborate and push boundaries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Recruitment will be made for 2 different positions;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Enterprise Sector Sales Account Manager
   </strong>
  </li>
  <li>
   <strong>
    Finance Sector Sales Account Manager
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This is a full-time hybrid role of Sales Account Manager located in Istanbul, T&uuml;rkiye. The Sales Account Manager will be responsible for day-to-day account management tasks, including customer satisfaction, lead generation, and providing exceptional customer service. Effective communication skills are essential for building and maintaining strong relationships with clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of cybersecurity and IT industry
  </li>
  <li>
   Strong customer satisfaction, account management, and customer service skills
  </li>
  <li>
   Proven experience in lead generation and sales
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Proficiency in MS Office and CRM software
  </li>
  <li>
   Bachelor's degree in Business Administration, Sales, or related field
  </li>
 </ul>
</div>


Sales Account Manager

Evonik

<div>
 <br/>
 <ul>
  <li>
   Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
  </li>
  <li>
   Operate Order management
  </li>
  <li>
   Working align with the Business Line and internal (local) business rules
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, sampling and trials and control of customer terms and conditions.
  </li>
  <li>
   Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
  </li>
  <li>
   Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
  </li>
  <li>
   Ensure accurate and timely reporting of all other relevant sales and customer related activities.
  </li>
  <li>
   Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
  </li>
  <li>
   Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
  </li>
  <li>
   Provide back up support to absent employees as directed. &ensp;&ensp;&ensp;&ensp;&ensp;
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business administration, customer relations, supply chain management or similar
  </li>
  <li>
   Min. 3 years relevant work experience
  </li>
  <li>
   Advanced written and spoken English skills
  </li>
  <li>
   Resident on Anatolian side of Istanbul
  </li>
  <li>
   No military service obligation (for male candidates)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Application
  <br/>
  <br/>
 </strong>
 To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
 <br/>
 <br/>
 Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
 <br/>
 <br/>
 <strong>
  Your Talent Acquisition Manager:
  <br/>
  <br/>
 </strong>
 Nazli Kaplan
 <br/>
 <br/>
 Company is
 <br/>
 <br/>
 Evonik Ticaret Ltd.
</div>


Customer Service & Supply Chain Representative

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