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Midas

<div><div>At Midas, we are working on real-life engineering challenges to transform the world of finance.</div><div>
We&rsquo;ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 3.5 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
</div><div>As a Customer Intelligence Manager, you&rsquo;ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You&rsquo;ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.</div>
<h3 class="jobSectionHeader">What You'll Do</h3><ul><li>
Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.</li><li>
Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.</li><li>
Collaborate with cross-functional teams to align product and service delivery with user expectations.</li><li>
Develop and monitor KPIs to measure the impact of experience enhancements and track progress.</li><li>
Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.</li></ul><h3 class="jobSectionHeader">
What You'll Bring</h3><ul><li>
Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.</li><li>
Strong analytical skills with the ability to translate data into actionable strategies.</li><li>
Exceptional communication and collaboration skills to work across diverse teams.</li><li>
Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.</li><li>
An user-focused mindset with creative problem-solving skills.</li></ul>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Customer Intelligence Manager

Hub Enertech

<div>
 
 
 About the job:
 
 
 
 Hub Enertech combines data analytics, AI, and energy market expertise to help our clients make better decisions and strengthen their market position. We're seeking an enthusiastic Customer Success Manager to join our team, focusing on the product design and user experience ecosystem to ensure our clients achieve maximum value from our creative tools. The applicant will collaborate closely with our data science and development teams, working together to drive innovation and positively impact the industry. This role offers career growth and learning opportunities, surrounded by experienced professionals passionate about their work.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Technical Validation: Take a hands-on approach to testing product iterations, identifying bugs or UX friction points, and collaborating with developers to refine the product before it reaches the end-user.
 </li>
 <li>
 Strategic Onboarding: Lead the end-to-end implementation process for new B2B partners, ensuring our data analytics tools are seamlessly integrated into their existing energy-market workflows.
 </li>
 <li>
 Product Advocacy &amp; Feedback Loop: Act as the "voice of the customer" for our data science and development teams, translating client pain points into actionable product requirements for our AI-driven features.
 </li>
 <li>
 User Experience Optimization: Monitor how clients interact with our product design ecosystem, identifying friction points and providing tailored training to ensure they are leveraging our full suite of energy-market tools.
 </li>
 <li>
 Data Translation: Simplify complex AI and data-driven insights for non-technical client teams, ensuring they understand the "so what" behind the analytics to drive business value.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, or a related field. Advanced degrees or relevant certifications are a plus.
 </li>
 <li>
 3+ years of experience in Customer Success, Account Management, or Product Management, ideally within a B2B SaaS, Energy-Tech, or FinTech environment.
 </li>
 <li>
 Analytical Mindset: Comfortable working with data-heavy products. You don't need to be a Data Scientist, but you should be able to interpret AI-driven insights and explain them clearly to clients
 </li>
 <li>
 Industry Knowledge: A baseline understanding of energy markets or a strong desire to become a subject matter expert in energy data and analytics.
 </li>
 <li>
 Communication: Exceptional ability to translate technical "jargon" into business value. You can hold your own in a room with both Data Scientists and C-suite executives.
 </li>
 <li>
 Problem-Solving: A proactive approach to troubleshooting. When you see a bug or a friction point in the user journey, your first instinct is to document it and suggest a fix.
 </li>
 <li>
 Tools: Familiarity with project management or design tools (e.g., Jira, Confluence, Miro) is preferred.
 </li>
 <li>
 Adaptability, openness to feedback, and a passion for continuous learning and professional development.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 
 &bull; Opportunity to learn about a wide variety of energy products from experienced developers, traders, data scientists, and analysts,
 
 
 &bull; An attractive benefits package that aligns with your qualifications
 
</div>

Customer Success Manager

Samsung Electronics

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
 </li>
 <li>
 Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
 </li>
 <li>
 Guiding Vendors to be aligned with the Samsung Quality Culture
 </li>
 <li>
 Supporting system implementation tasks and task tracking
 </li>
 <li>
 Collecting and analyzing Call Center data and detect areas of improvements
 </li>
 <li>
 Budget management and follow-up of the Call Center
 </li>
 <li>
 Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
 </li>
 <li>
 Sharing the reports on the performance and target success of the Call Center with the senior management
 </li>
 <li>
 To make suggestions for improvement of end-to-end service quality
 </li>
 <li>
 Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
 </li>
 <li>
 Ensuring Customer Satisfaction
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 At least 8 years of experience in call center management, consumer electronics sector is a plus
 </li>
 <li>
 Call center technologies and CRM/Voice infrastructure system implementation is a plus
 </li>
 <li>
 Experience in call center quality improvement operations is a plus
 </li>
 <li>
 Experienced in team management, performance monitoring, process development/improvement
 </li>
 <li>
 Able to analyze data and have high reporting &amp; presentation skills
 </li>
 <li>
 Adopting customer and solution-oriented working as a principle
 </li>
 <li>
 Fluency in English is a must
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

Unilever

<div>Unilever is currently hiring for Customer Experience Manager! 
Function: Supply Chain 
Reports to: Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA 
Scope: T&uuml;rkiye 
Location: Umraniye 
Terms &amp; Conditions: Local Tems, Full time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels. 
Main responsibilities of the role are:<ul><li>
#1 Supplier leadership and coordination both internally and externally</li><li>
Representation of customer centric decision making in operations</li><li>
Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.</li><li>
Customer connectivity strategy evolvement and execution</li><li>
Defining key priorities and agenda to ensure continuous improvement in customer experience.</li><li>
Cross functional representation of Customer Experience agenda</li><li>
Ensure operational Excellence for sustainable service improvement</li><li>
Design and lead digitalization agenda to support customer connectivity and operational effectiveness</li><li>
Establish customer centric performance management culture</li><li>
Support team development and upskilling for future proof Customer Experience</li></ul> 
WHAT YOU WILL NEED TO SUCCEED 
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience</li><li>
5+ years of leadership or management experience in Supply Chain</li><li>
Internal and external stakeholder management is preferred.</li><li>
Communication, collaboration and empowerment is a must.</li><li>
Strategic thinking and future fit process and design capabilities are crucial.</li><li>
Solution generation expertise and out of the box thinking are required.</li></ul> 
Skills<ul><li>
Collaboration catalyst</li><li>
Being a driver of change</li><li>
Strong leadership skills for proactive management and communication of business opportunities and risks</li><li>
Business acumen with multi-functional experience</li><li>
Digital thinking</li><li>
Agile decision making</li><li>
Excellent Turkish and English communication skills, both written and verbal</li></ul> 
Leadership<ul><li>
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.</li><li>
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul><div><ul><li> 
Critical SOL (Standards of Leadership) Behaviors</li></ul></div><ul><li>
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.</li><li>
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.</li><li>
TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.</li><li>
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Customer Experience Manager Turkiye

<div>
 Unilever is currently hiring for
 
 Customer Experience Manager!
 
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Reports to:
 
 Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA
 
 
 
 Scope:
 
 T&uuml;rkiye
 
 
 
 Location:
 
 Umraniye
 
 
 
 Terms &amp; Conditions:
 
 Local Tems, Full time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels.
 
 
 
 Main Responsibilities Of The Role Are
 
 
 
 <ul>
 <li>
 #1 Supplier leadership and coordination both internally and externally
 </li>
 <li>
 Representation of customer centric decision making in operations
 </li>
 <li>
 Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.
 </li>
 <li>
 Customer connectivity strategy evolvement and execution
 </li>
 <li>
 Defining key priorities and agenda to ensure continuous improvement in customer experience.
 </li>
 <li>
 Cross functional representation of Customer Experience agenda
 </li>
 <li>
 Ensure operational Excellence for sustainable service improvement
 </li>
 <li>
 Design and lead digitalization agenda to support customer connectivity and operational effectiveness
 </li>
 <li>
 Establish customer centric performance management culture
 </li>
 <li>
 Support team development and upskilling for future proof Customer Experience
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience
 </li>
 <li>
 5+ years of leadership or management experience in Supply Chain
 </li>
 <li>
 Internal and external stakeholder management is preferred.
 </li>
 <li>
 Communication, collaboration and empowerment is a must.
 </li>
 <li>
 Strategic thinking and future fit process and design capabilities are crucial.
 </li>
 <li>
 Solution generation expertise and out of the box thinking are required.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Collaboration catalyst
 </li>
 <li>
 Being a driver of change
 </li>
 <li>
 Strong leadership skills for proactive management and communication of business opportunities and risks
 </li>
 <li>
 Business acumen with multi-functional experience
 </li>
 <li>
 Digital thinking
 </li>
 <li>
 Agile decision making
 </li>
 <li>
 Excellent Turkish and English communication skills, both written and verbal
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
 </li>
 <li>
 TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Mey Diageo

<div>
 
 Job Description
 
 
 
 
 Customer Marketing Manager &ndash; On Trade Modern
 
 
 
 
 About The Role
 
 
 
 Design and implement strategies that strengthen the position of our brands within the modern on-trade channel. Build joint growth opportunities with strategic customers through segmented and differentiated plans, and close collaboration with cross-functional teams, enhance sales performance, brand visibility, and consumer experience.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Leverage consumer and shopper insights to shape channel and category plans, working closely with marketing and commercial teams.
 </li>
 <li>
 Develop and implement short- and long-term strategies for the modern on-trade channel, actively tracking financial growth, and innovation opportunities.
 </li>
 <li>
 Build strategic partnerships with key customers, driving &ldquo;win-win&rdquo; negotiations and improving the effectiveness of trade initiatives.
 </li>
 <li>
 Define the Route-to-Consumer (RTC) strategy and lead field execution in collaboration with the team.
 </li>
 <li>
 Conduct customer and channel segmentation (restaurants, hotels, key chains) to prioritize resources and develop tailored strategies for high-potential customers.
 </li>
 <li>
 Lead, coach, and develop a high-performing team, fostering a culture of accountability and continuous improvement.
 </li>
 <li>
 Collaborate effectively with internal and external partners to drive integrated business plans.
 </li>
 <li>
 Develop flexible and proactive strategies that reflect the seasonality and tourism dynamics of the modern on-trade channel.
 </li>
 <li>
 Prepare channel performance and investment plans, manage budgets, track KPIs, and provide regular reporting to senior leadership.
 </li>
 <li>
 Ensure full compliance with company policies, legal regulations, and competition law principles in all commercial activities.
 
 
 </li>
 </ul>
 
 Experience / Skills Required
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree required
 </li>
 <li>
 Minimum 8 years experience in sales and customer/trade marketing areas
 </li>
 <li>
 Considerable drive, energy, leadership and focus to sufficiently energize the internal and external resources of the company to implement
 </li>
 <li>
 Understands how the total sales organization operates and how to drive effectiveness.
 </li>
 <li>
 Ability to build relationships and work collaboratively internally and externally with good influential and negotiation skills.
 </li>
 <li>
 Strong analytical, presentation and project management skills.
 </li>
 <li>
 Experience in premium outlet &amp; portfolio management with good understanding of F&amp;B insight
 
 
 </li>
 </ul>
 
 Diversity Statement
 
 
 
 Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you&rsquo;ll be welcomed and celebrated for who you are just by being you. You&rsquo;ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
 
 
 Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
 
 
 Feel inspired? Then this may be the opportunity for you.
 
 
 If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
 
 
 
 Worker Type
 
 
 
 Regular
 
 
 
 Primary Location:
 
 
 
 Istanbul Head Office
 
 
 
 Additional Locations :
 
 
 
 
 Job Posting Start Date
 
 
 
 2025-11-16
</div>

Customer Marketing Manager – On Trade

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Customer Intelligence Manager

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Customer Experience Manager Turkiye

Customer Experience Manager Turkiye

Customer Experience Manager Turkiye

Customer Marketing Manager – On Trade