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customer sales representative

customer operations specialist

Abacus Outsourcing

<p><b>Job Description:</b></p><p>We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).</p><p><b>Key Responsibilities:</b></p><ul><li>Respond promptly to customer inquiries.</li><li>Resolve customer issues efficiently and professionally.</li><li>Maintain detailed records of customer interactions.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>Excellent communication skills (verbal and written).</li><li>Ability to work in rotational shifts. (US timings)</li><li>Strong problem-solving attitude and a customer-first approach.</li><li>Prior experience in customer support is a plus, but freshers are also welcome.</li></ul><p><b>What We Offer:</b></p><ul><li>A handsome salary package</li><li>Performance-based incentives</li><li>Health and wellness benefits</li><li>Career growth opportunities</li><li>Supportive and dynamic work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs 75,000.00 - Rs 100,000 per month</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs75,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist-US

The Children's Place

<div><p><b>Location:
</b></p>Lahore,
<h2 class="jobSectionHeader"><b>Job Summary:
</b></h2>The Operations &amp; Pricing Specialist will support the Manager, Operations &amp; Pricing in executing all tasks related to pricing. This role will help drive accuracy, consistency, and flexibility within the centralized pricing team.
<h2 class="jobSectionHeader"><br>
<b>Responsibilities:
</b></h2><p><b>Key Accountabilities:
</b></p><ul><li>Interpret pricing direction and accurately execute hierarchy &amp; key SKU intensive color level pricing (promotional and hardmarks) into excel based tools as well as SAP MPP web-based tool.
</li><li>Assist in preparing pricing documents used to communicate to cross functional partners, to include (but not limited to): price grids, picture recaps, and various store communication outputs.
</li><li>Ensure that all store pricing inquiries from the field via support centrals are reviewed and responded to within a reasonable time and actioned accordingly by channel.
</li><li>Assist in recommending efficiencies to overall process and provide requirements to IT together with the Manager of Merch Operations and support the lead testing in QA.
</li><li>Understand pricing calendar deliverables and work with the Manager to develop robust workflow guidelines for the team.
</li><li>Be able to interpret visual guides and merchandising assortment sheets to stay informed of merchandising standards and current store placement that may impact pricing.
</li></ul><p></p><p><b>Education and Experience:
</b></p><ul><li>2-3 years of Ops/Data Entry background
</li><li>Bachelor&rsquo;s degree preferred
</li></ul><p></p><p><b>Skills and Behaviors:
</b></p><ul><li>Excellent critical thinking, analytical, and problem-solving skills
</li><li>Strong written and oral communication skills
</li><li>Must be able to work independently and in a fast-paced environment
</li><li>Understanding of the challenges specific to retail
</li><li>Excellent change management skills
</li><li>Strong organization and multi-tasking skills
</li><li>Highly proficient in Microsoft Office specifically Excel</li></ul></div>

Operations & Pricing Specialist

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Division
  <br/>
  <br/>
 </strong>
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  About The Position
  <br/>
  <br/>
 </strong>
 We are seeking a highly detail-oriented and process-driven
 <strong>
  Client Success Operations Specialist
 </strong>
 to support the operational backbone of the Client Success function.
 <br/>
 <br/>
 This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.
 <br/>
 <br/>
 Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.
 <br/>
 <br/>
 <strong>
  What Success Looks Like
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Renewals are processed accurately and on time with zero revenue leakage
  </li>
  <li>
   Salesforce data remains clean, reliable, and audit-ready
  </li>
  <li>
   Billing and contract records are aligned and reconciled
  </li>
  <li>
   Reporting provided to leadership is accurate, timely, and actionable
  </li>
  <li>
   Offboarding and account changes are executed seamlessly with no downstream impact
  </li>
  <li>
   Cross-functional stakeholders experience strong operational partnership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Renewal Operations &amp; Revenue Accuracy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Update renewal pricing and contract terms for all renewing clients on a monthly basis
  </li>
  <li>
   Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment
  </li>
  <li>
   Maintain structured renewal tracking documentation to ensure timely and error-free execution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting &amp; Analytics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success
  </li>
  <li>
   Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends
  </li>
  <li>
   Ensure all reporting aligns with Salesforce data and revenue records
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Offboarding &amp; Revenue Adjustments
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute operational offboarding for clients transitioning to dormant or terminated status
  </li>
  <li>
   Update account status in Salesforce and internal systems to reflect lifecycle changes
  </li>
  <li>
   Notify internal stakeholders to ensure cross-functional alignment
  </li>
  <li>
   Coordinate billing stops and final reconciliations with Finance
  </li>
  <li>
   Update revenue forecasts, attrition tracking, and reporting accordingly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Module &amp; Account Changes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create and distribute module listing and breakdown reports
  </li>
  <li>
   Manage module removals, swaps, and adjustments
  </li>
  <li>
   Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salesforce Data Integrity
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain complete, accurate, and reportable Salesforce records
  </li>
  <li>
   Monitor data inputs to preserve dashboard and reporting reliability
  </li>
  <li>
   Partner with Client Success Managers to resolve discrepancies and enforce governance standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accounts Receivable Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with A/R and Billing teams to monitor payment compliance
  </li>
  <li>
   Flag delinquent accounts to Client Success leadership
  </li>
  <li>
   Support structured follow-up processes to drive timely resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Core Competencies (Must Have)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution
  </li>
  <li>
   Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies
  </li>
  <li>
   Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance
  </li>
  <li>
   Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards
  </li>
  <li>
   Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts
  </li>
  <li>
   Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data
  </li>
  <li>
   Professional Communication &ndash; Strong written and verbal communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment
  </li>
  <li>
   Experience supporting renewal workflows, billing reconciliation, and revenue-related processes
  </li>
  <li>
   Strong proficiency in Salesforce, including reporting and data governance
  </li>
  <li>
   Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams
  </li>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)
  </li>
  <li>
   Familiarity with SaaS licensing or module-based pricing models
  </li>
  <li>
   Exposure to financial reconciliation or revenue operations environments
  </li>
  <li>
   Experience preparing executive-level reporting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong sense of responsibility and customer care
  </li>
  <li>
   Willingness to learn and grow in a global support environment
  </li>
  <li>
   Respect for processes, quality standards, and teamwork
  </li>
  <li>
   Professional communication and a positive attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Schedule &amp; Availability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)
  </li>
  <li>
   Post-Training Schedule:
   <br/>
   <br/>
  </li>
 </ul>
 Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Client Success Operations Specialist

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:<br>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.<br>
Division Link: <div>https://www.jonasclub.com/</div></div></div><div></div><div><div><br>
About the Position</div></div><div><div>
We are seeking a highly detail-oriented and process-driven Client Success Operations Specialist to support the operational backbone of the Client Success function.</div></div><div><div>
This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.</div></div><div><div>
Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.</div></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li>Renewals are processed accurately and on time with zero revenue leakage</li><li>Salesforce data remains clean, reliable, and audit-ready</li><li>Billing and contract records are aligned and reconciled</li><li>Reporting provided to leadership is accurate, timely, and actionable</li><li>Offboarding and account changes are executed seamlessly with no downstream impact</li><li>Cross-functional stakeholders experience strong operational partnership</li></ul></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Renewal Operations &amp; Revenue Accuracy</div></div><div><ul><li>Update renewal pricing and contract terms for all renewing clients on a monthly basis</li><li>Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment</li><li>Maintain structured renewal tracking documentation to ensure timely and error-free execution</li></ul></div><div><div>
Reporting &amp; Analytics</div></div><div><ul><li>Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success</li><li>Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends</li><li>Ensure all reporting aligns with Salesforce data and revenue records</li></ul></div><div><div>
Client Offboarding &amp; Revenue Adjustments</div></div><div><ul><li>Execute operational offboarding for clients transitioning to dormant or terminated status</li><li>Update account status in Salesforce and internal systems to reflect lifecycle changes</li><li>Notify internal stakeholders to ensure cross-functional alignment</li><li>Coordinate billing stops and final reconciliations with Finance</li><li>Update revenue forecasts, attrition tracking, and reporting accordingly</li></ul></div><div><div>
Module &amp; Account Changes</div></div><div><ul><li>Create and distribute module listing and breakdown reports</li><li>Manage module removals, swaps, and adjustments</li><li>Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce</li></ul></div><div></div><div><div>
Salesforce Data Integrity</div></div><div><ul><li>Maintain complete, accurate, and reportable Salesforce records</li><li>Monitor data inputs to preserve dashboard and reporting reliability</li><li>Partner with Client Success Managers to resolve discrepancies and enforce governance standards</li></ul></div><div><div>
Accounts Receivable Support</div></div><div><ul><li>Partner with A/R and Billing teams to monitor payment compliance</li><li>Flag delinquent accounts to Client Success leadership</li><li>Support structured follow-up processes to drive timely resolution</li></ul></div><div></div><div><div><br>
Skills &amp; Qualifications</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution</li><li> Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies</li><li> Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance</li><li> Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards</li><li> Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts</li><li> Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data</li><li> Professional Communication &ndash; Strong written and verbal communication skills</li></ul></div><div></div><div><div><br>
Education &amp; Experience</div></div><div><ul><li>3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment</li><li>Experience supporting renewal workflows, billing reconciliation, and revenue-related processes</li><li>Strong proficiency in Salesforce, including reporting and data governance</li><li>Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams</li><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)</li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li>Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)</li><li>Familiarity with SaaS licensing or module-based pricing models</li><li>Exposure to financial reconciliation or revenue operations environments</li><li>Experience preparing executive-level reporting</li></ul></div><div></div><div><div>
What You Will Bring:<br>
<ul><li>A strong sense of responsibility and customer care</li><li>Willingness to learn and grow in a global support environment</li><li>Respect for processes, quality standards, and teamwork</li><li>Professional communication and a positive attitude</li></ul></div></div><div><div><br>
<br>
Work Schedule &amp; Availability:<br>
<ul><li>Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Post-Training Schedule:</li></ul>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Dubizzle Labs

<div>
 Dubizzle Labs is seeking
 <strong>
  Operations &amp; Customer Support Executives
 </strong>
 to support our
 <strong>
  Dubizzle KSA
 </strong>
 operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform guidelines.
  </li>
  <li>
   Client Communication: Engage with Arabic and English-speaking clients via email, chat, and calls to provide assistance and resolve queries.
  </li>
  <li>
   Customer Support: Address customer inquiries efficiently and escalate issues when necessary.
  </li>
  <li>
   Record Keeping: Maintain accurate logs of client interactions for future reference.
  </li>
  <li>
   Internal Coordination: Work closely with internal teams to streamline operational workflows.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Must-Have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in Arabic (Speaking, Reading, and Writing) &ndash; Essential for seamless client communication.
  </li>
  <li>
   Proficiency in English (Speaking, Reading, and Writing).
  </li>
  <li>
   Strong communication and coordination skills to interact effectively with clients and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Good-to-Have
  <br/>
  <br/>
 </strong>
 ✔️ Bachelor&rsquo;s degree in a relevant field.
 <br/>
 <br/>
 ✔️ Experience with
 <strong>
  Microsoft Excel and Office tools.
  <br/>
  <br/>
 </strong>
 If you are fluent in Arabic and English and have strong communication skills, we encourage you to apply!
</div>


Operation & Customer Support Executive

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

Itlogi Ltd

<p><b>Job Description</b></p><p>We are seeking an experienced <b>Taxi Dispatch Specialist/Minicab Controller.</b> As a key member of our team, you will be responsible for managing and coordinating taxi dispatch operations to ensure smooth and efficient service for our customers.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound calls, take bookings, and assign jobs to drivers.</li><li>Dispatch taxis efficiently using our taxi dispatch software.</li><li>Monitor and track drivers to optimize response times and service quality.</li><li>Communicate with drivers and customers to provide real-time updates.</li><li>Resolve any dispatch-related issues and ensure customer satisfaction.</li><li>Maintain records of bookings, driver availability, and job status.</li><li>Work collaboratively with the customer service team to enhance service efficiency.</li></ul><p><b>Requirements:</b></p><ul><li>Prior experience in taxi dispatching, preferably in London.</li><li>Familiarity with taxi dispatch software and GPS tracking systems.</li><li>Strong communication skills and ability to multitask in a fast-paced environment.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work flexible hours, including weekends and evenings.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary based on experience.</li><li>Opportunity to work with a growing taxi company in London.</li><li>Supportive team environment and career growth potential.</li></ul><p>If you have the skills and experience to manage taxi dispatch operations efficiently, we&rsquo;d love to hear from you!</p><p><b>Apply now to join our team!</b></p><p>Job Types: Full-time, Part-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Expected hours: 54 per week</p><p>Application Question(s):</p><ul><li>Do you have a Uk or any taxi dispatch experience</li><li>Are you based in Lahore?</li><li>Are you fluent in English?</li><li>Are you available to start immediately?</li></ul><p>Work Location: In person</p>

Taxi Dispatcher/Minicab Controller Needed

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Taxi Dispatcher/Minicab Controller Needed