customer service representative Jobs in Islamabad Pakistan

customer service representative

customer care representative Jobs in Islamabad Pakistan

customer care representative

customer solutions manager Jobs in Islamabad Pakistan

customer solutions manager

customer support executive Jobs in Islamabad Pakistan

customer support executive

human resource officer Jobs in Islamabad Pakistan

human resource officer

customer relation officer

Abacus Outsourcing

Company: Abacus BPO Job Type: Full-time Salary Range: PKR 37,000 + 5000 per monthJob Summary: Abacus BPO is hiring Customer Relations Officers for a domestic project. This is an excellent opportunity for candidates who want to grow their career in the BPO and customer services industry.Roles Available:<ul><li>Inbound Calls</li><li>Domestic Project</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (14 Years of Education)</li><li>6 months to 1 year of experience in any field</li><li>Strong verbal communication in English or Urdu</li><li>Familiarity with digital tools.</li><li>Prior BPO/Customer Service experience will be an advantage</li></ul>What We Offer:<ul><li>Competitive Salary (PKR 37,000 &ndash; 42,000)</li><li>Performance-based Incentives</li><li>Career Growth Opportunities</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shifts</li></ul>How to Apply:Apply via Indeed or send your resume directly on Whatsapp at 03485616568.Note: We also have daily interviews between 12:00 PM to 4:00 PM at the office. Please bring your resume at the venue to ensure smooth facilitation.Location: Plot 349-352, 1st Floor, Street 5, I-9/3, Islamabad Job Type: Full-timePay: Rs37,000.00 - Rs42,000.00 per monthWork Location: In person

Customer Relation Officer

Think Higher Consultants

Job Description: Customer Support &amp; IT OfficerWe are looking for a reliable and customer-focused Customer Support &amp; IT Officer to support daily operations by assisting customers, handling inquiries, and providing basic IT-related support to the team. This role is primarily customer service&ndash;oriented but requires general familiarity with IT tools, software, and simple troubleshooting.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide accurate information, resolve issues, and ensure a positive customer experience.</li><li>Maintain records of customer interactions, feedback, and resolutions.</li><li>Assist with onboarding new customers and guiding them through basic processes or product usage.</li><li>Provide or be willing to learn basic IT support for staff, such as troubleshooting simple software or hardware issues.</li><li>Coordinate with external IT service providers when advanced technical support is required.</li><li>Ensure systems, tools, and platforms used by the team run smoothly.</li><li>Support administrative tasks related to customer service and IT operations.</li></ul>Qualifications:<ul><li>Previous experience in customer service or support roles is preferred.</li><li>Basic understanding of computers, common software (MS Office/Google Workspace), and simple troubleshooting.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Ability to remain calm and polite under pressure.</li><li>Good organizational skills with attention to detail.</li><li>Willingness to learn and adapt to new tools and systems.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Service & IT Officer

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Job SummaryThe IT Officer is responsible for managing, maintaining, and supporting the organization&rsquo;s IT infrastructure. This role ensures systems run smoothly, security standards are upheld, and employees receive timely technical support. The IT Officer also assists in implementing new technologies to improve operational efficiency.Key Responsibilities1. Technical Support<ul><li>Provide first-level and second-level technical support to staff (hardware, software, network issues).</li><li>Install, configure, and troubleshoot computers, printers, and other office equipment.</li><li>Maintain and update software applications and operating systems.</li></ul>2. Network &amp; System Management<ul><li>Monitor and maintain LAN/WAN networks, Wi-Fi, and internet connectivity.</li><li>Manage user accounts, permissions, and access control.</li><li>Ensure regular backup and recovery of data.</li><li>Maintain servers, firewalls, and network devices (if applicable).</li></ul>3. IT Security<ul><li>Implement and enforce IT security policies.</li><li>Monitor systems for security breaches, malware, and vulnerabilities.</li><li>Ensure antivirus software, patches, and updates are regularly applied.</li></ul>4. System Administration<ul><li>Manage email systems, cloud platforms (e.g., Microsoft 365, Google Workspace), and business applications.</li><li>Oversee system upgrades, maintenance schedules, and license renewals.</li><li>Document IT procedures, configurations, and asset inventory.</li></ul>5. Technology Improvement<ul><li>Evaluate new hardware and software solutions to improve productivity.</li><li>Assist in IT projects, system rollouts, and digital transformation initiatives.</li><li>Train staff on new technologies and best practices.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Officer, IT Support Technician, or similar role.</li><li>Strong knowledge of hardware, operating systems (Windows/Mac), and networking fundamentals.</li><li>Familiarity with server management, cloud services, and cybersecurity best practices.</li><li>Good problem-solving skills and ability to work under pressure.</li><li>Effective communication and customer service skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

IT Officer

HRPSP - Your Strategic HR Partner

Job Title: Flash Fiber Sales OfficerLocation: Islamabad, Pakistan Salary: PKR 40,000 + Commissions Employment Type: Full-timeJob Summary:We are looking for a highly motivated and results-driven Flash Fiber Sales Officer to join our team in Sialkot. In this role, you will play a crucial part in expanding our fiber optic network by acquiring new customers and driving sales from competing telecommunication companies. If you have a solid technical background and 3-5 years of sales experience in the telecommunications sector, we want to hear from you!Key Responsibilities:<ul><li>Identify and seize new business opportunities to expand the fiber optic network.</li><li>Develop targeted sales strategies to win over customers from competing telecommunication providers.</li><li>Perform market analysis to understand competitor offerings and identify customer needs.</li><li>Build and maintain strong client relationships, showcasing the unique benefits of our fiber solutions.</li><li>Present and demonstrate products and services effectively to potential customers.</li><li>Collaborate with the technical team to ensure smooth installations and exceptional customer satisfaction.</li><li>Provide support and monitoring to FSAs (Field Sales Agents) in the field.</li><li>Track sales performance, manage leads, and provide regular reports to management.</li><li>Stay current with industry trends and competitor activities to adjust sales strategies accordingly.</li></ul>Qualifications:<ul><li>Education: DAE in Electronics, Fiber, Telecommunications, or a related field (preferred).</li><li>Experience: 3-5 years of sales experience in the telecommunications industry, with a focus on fiber optics.</li><li>Skills:</li></ul>Strong technical knowledge of fiber optic technology and telecommunications systems.Proven track record of generating sales and driving customer acquisition.Excellent communication, negotiation, and interpersonal skills.Self-motivated and driven to succeed in a competitive marketplace.Ability to travel within the designated area for client meetings.Mandatory Requirements:<ul><li>Gender: Male candidates only, due to the nature of fieldwork.</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Fiber Fiber Sales Officer

AlHaadi Mobilya (SMC-PVT) Ltd

Job Description: Business Development Officer &ndash; IslamabadCompany: Enza Home (Yata&#351; Group) Location: Islamabad, Pakistan Position Type: Full-TimeAbout Enza HomeEnza Home, part of the globally renowned Yata&#351; Group, is a leading furniture and home solutions brand known for modern designs and superior quality. We are expanding our presence in Islamabad and are looking for a Business Development Officer to identify growth opportunities, build strong client relationships, and drive revenue.Role OverviewThe Business Development Officer &ndash; Islamabad will be responsible for driving sales growth by developing new business opportunities, strengthening existing relationships, and supporting the sales team in achieving targets. The role involves market research, client acquisition, and collaboration with internal teams to enhance Enza Home&rsquo;s brand presence.Key ResponsibilitiesBusiness Development<ul><li>Identify and pursue new business opportunities in the residential and commercial segments.</li><li>Generate leads, establish client relationships, and convert prospects into sales.</li><li>Conduct market research to identify emerging trends, competitor activities, and potential clients.</li></ul>Sales Support<ul><li>Work closely with the sales team to develop proposals and presentations for clients.</li><li>Support the planning and execution of marketing campaigns and promotions.</li><li>Assist in negotiating contracts and agreements with clients.</li></ul>Relationship Management<ul><li>Maintain and strengthen relationships with existing clients to encourage repeat business.</li><li>Handle client inquiries and resolve issues in a professional and timely manner.</li><li>Represent Enza Home at exhibitions, events, and networking opportunities.</li></ul>Reporting &amp; Coordination<ul><li>Prepare weekly and monthly reports on business development activities and sales progress.</li><li>Coordinate with marketing, operations, and logistics teams to ensure smooth delivery and customer satisfaction.</li><li>Provide actionable insights to management for strategic decision-making.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>2&ndash;5 years of experience in sales, business development, or client management (Retail/Furniture experience is a plus).</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to build and maintain professional relationships.</li><li>Proactive, self-motivated, and target-driven.</li><li>Proficiency in MS Office and CRM tools.</li></ul>Key Competencies<ul><li>Lead Generation &amp; Prospecting</li><li>Sales &amp; Negotiation Skills</li><li>Market Research &amp; Analysis</li><li>Customer Relationship Management</li><li>Communication &amp; Presentation Skills</li><li>Problem-Solving &amp; Initiative</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives</li><li>Opportunity to grow within a globally recognized brand</li><li>Exposure to a dynamic and collaborative work environment</li><li>Professional development and career growth opportunities</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Business Development Officer

A.Z Migration  L.L.C (IRCC Approved)

Full job descriptionREQUIREMENTS/ WHAT WE NEED? (Pashto Speaker Male Only )1) Minimum 2 years of experience fresher can apply as well3) Excellent communication and presentation skills4) Excellent customer services and convincing skills5) Computer and Digital literacy6) Excellent Costumer Relation Management7) Professional attitude and appearance8) Must be responsible, punctual, committed, confident, result oriented, honest, hardworking and flexible attitudeBenefits/ why join us?1) Attractive salary3) High incentive and extra perks for high performers4) Opportunity for professional growth and development5) Dynamic and supportive work environment6) On job trainingDUTIES1) Dealing with clients on phone, email, social media, website, and replying them2) Attending visitors with professional behaviour3) Make calls to inquiries and provide relevant information and convert inquiries into sales.4) Consult clients on career choice, course selection, and university selection5) Assist clients with visa application and documentation and interview preparation.6) Achieve individual and team targets, contributing to the growth of company.Timing FULL TIME (9am TO 6pm)Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Male Sales Person ( Pashto Speaker Visa Consultant )

Explore 475+ Customer relation officer in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.