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UNO Capital

Customer Relations ExecutiveAbout UNO CapitalAt UNO Capital, we are a leading authority in Citizenship by Investment and Residency by Investment programs, headquartered in the vibrant city of Dubai, United Arab Emirates. Our mission is to empower high-net-worth individuals and families to achieve global mobility, financial flexibility, and lasting security through expertly curated citizenship and residency solutions. Representing prestigious programs in countries such as Antigua &amp; Barbuda, Dominica, Saint Kitts &amp; Nevis, Portugal, Greece, and beyond, we provide seamless access to visa-free travel, wealth optimization, and familial stability with investment opportunities starting at USD 130,000. Join our dynamic, client-centric team and play a pivotal role in transforming lives through global citizenship.Position OverviewWe are seeking a dedicated and professional Customer Relations Executive to join UNO Capital&rsquo;s esteemed team. This multifaceted role combines exceptional client service, administrative support, and sales acumen within the exciting Citizenship by Investment industry. As the first point of contact for our valued clients, you will deliver outstanding experiences, provide administrative support to our Director, and contribute to our sales initiatives. If you are an organized, articulate, and motivated individual passionate about building meaningful client relationships, we invite you to join us in shaping brighter futures.Key Responsibilities<ul><li>Client Engagement via Phone: Efficiently handle incoming client inquiries, providing detailed information about our Citizenship by Investment and Residency programs, qualifying leads, and directing calls to the appropriate team members to ensure a seamless client experience.</li><li>Reception Management: Serve as the welcoming face of UNO Capital, greeting visitors, maintaining a professional and organized front office, managing mail and deliveries, and ensuring smooth daily operations at our Dubai headquarters.</li><li>Administrative Support for the Director: Provide part-time secretarial support to the Director, including scheduling meetings, managing calendars, drafting correspondence, and organizing documents to enhance executive efficiency.</li><li>Sales Initiatives: Proactively conduct outbound sales calls to engage prospective clients, promote our investment programs, follow up on leads, and collaborate with the team to drive business growth and achieve sales targets.</li><li>Team Collaboration: Work closely with colleagues to uphold UNO Capital&rsquo;s commitment to exceptional client service and contribute to a cohesive, high-performing office environment.</li></ul>Qualifications and Skills<ul><li>Proven experience in customer service, reception, or administrative roles; prior experience in sales or the investment/immigration industry is highly advantageous.</li><li>Outstanding communication and interpersonal skills, with a natural ability to build rapport with a diverse, international clientele.</li><li>Fluency in English or Russian (written and verbal); proficiency in an additional language (e.g., Arabic or Mandarin) is a strong asset, with a preference for native Russian speakers to serve our global client base.</li><li>Exceptional organizational and multitasking skills, with a keen eye for detail and a professional demeanor.</li><li>Proficiency in Microsoft Office Suite and familiarity with CRM tools.</li><li>Ability to thrive both independently and collaboratively in a fast-paced, dynamic environment.</li></ul>Work Schedule and Location<ul><li>Schedule: Full-time, Monday through Friday, 9:00 AM to 5:00 PM.</li><li>Location: On-site at our modern office in The Onyx Tower 2, The Greens, Dubai, UAE.</li></ul>Why Join UNO Capital?<ul><li>Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package tailored to reward your contributions.</li><li>Career Growth: Unlock opportunities for professional development in the fast-growing global mobility and investment sector.</li><li>Supportive Culture: Thrive in a collaborative, innovative, and client-focused work environment that values your unique talents.</li><li>Meaningful Impact: Make a difference by helping clients achieve their dreams of global citizenship and financial freedom.</li></ul>How to ApplyIf you are passionate about delivering exceptional client experiences and eager to contribute to UNO Capital&rsquo;s mission, we would love to hear from you. Please submit your resume and a tailored cover letter to s.t.michael@uno-capital.com. For more information about our company and services, visit www.uno-capital.com.UNO Capital is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Customer Relations Executive

International Free Zone Authority | IFZA

<div>
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
 
 </li>
 <li>
 Issuing quotes and providing license-related documentation to clients and professional partners
 
 </li>
 <li>
 Monitoring and updating the CRM system regularly when managing a portfolio of work
 
 </li>
 <li>
 Accurately analyzing the content of all documentation such as passports, application forms and resolutions
 
 </li>
 <li>
 Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
 
 </li>
 <li>
 Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
 
 </li>
 <li>
 Fostering long-lasting business relationships with clients and professional partners
 
 </li>
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 Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
 
 </li>
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 Operating closely with sales, finance, and renewals departments
 
 </li>
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 Performing other job-related duties as assigned by Management
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Full English proficiency is required
 
 </li>
 <li>
 Additional spoken languages are a plus
 
 </li>
 <li>
 Intermediate computer literacy is required e.g., MS Office
 
 </li>
 <li>
 Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
 
 </li>
 <li>
 Strong attention to details
 
 </li>
 <li>
 Customer Service and Client Relationship Management experience is advantageous
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
 <ul>
 <li>
 24 working days as annual leave
 
 </li>
 <li>
 Annual flight home
 
 </li>
 <li>
 Life insurance plan
 
 </li>
 <li>
 Medical insurance plan (with the option to upgrade at your own cost)
 
 </li>
 <li>
 Bonus scheme (in relevant departments)
 
 </li>
 <li>
 Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
 
 </li>
 </ul>
</div>

Client Relations Officer

HAVN Lifestyle Getaways

About Us: HAVN is a leading, fully licensed holiday home company in Dubai, managing a portfolio of premium short-term rentals across the city. We&rsquo;re looking for a Client Relations Executive with a strong background in account management to build and maintain long-term relationships with our property owners and partners.Key Responsibilities:<ul><li>Serve as the main point of contact for property owners and landlords</li><li>Manage and nurture client relationships to ensure satisfaction and trust</li><li>Provide regular updates on property performance, occupancy, and revenue</li><li>Coordinate with internal teams (operations, guest relations, and finance) to deliver seamless service</li><li>Handle client inquiries and resolve issues promptly and professionally</li><li>Support new property onboarding and ensure compliance with company standards</li><li>Identify opportunities to improve owner experience and retention</li><li>Maintain accurate client records and documentation</li></ul>Requirements:<ul><li>Previous experience in account management, client relations, or a similar role (mandatory)</li><li>Strong communication and interpersonal skills</li><li>Proficient in English (additional languages are a strong advantage)</li><li>Well-organized, proactive, and detail-oriented</li><li>Ability to manage multiple accounts simultaneously</li><li>Confident in handling professional correspondence and reports</li><li>Dubai-based and available to work from our Business Bay office</li></ul>What We Offer:<ul><li>Salary: 7,000&ndash;8,000 AED (depending on experience)</li><li>Supportive, collaborative work environment</li><li>Growth opportunities within a fast-growing company</li></ul>If you&rsquo;re a people person with a passion for relationship management and a knack for organization &mdash; we&rsquo;d love to have you on the HAVN team!Apply now to join HAVN and be part of Dubai&rsquo;s growing holiday homes success story.Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in account management or client relations?</li><li>What languages do you speak fluently?</li></ul>

Client Relations Executive – Holiday Homes, Dubai

Seven Wellness Club

<div>The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.<div></div> 
KEY RESPONSIBILITIES:<div></div> 
Member Engagement and Support: 
<ul><li>
Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy. 
</li><li>
Greet members warmly and provide personalized assistance to ensure a seamless experience. 
</li><li>
Actively promote membership upgrades, class bookings, and premium services.</li></ul> 
Complaint Resolution: 
<ul><li>
Handle member complaints and resolve issues promptly, escalating to management when necessary. 
</li><li>
Follow up to ensure issues are resolved to the member&rsquo;s satisfaction.</li></ul> 
 Membership Management: 
<ul><li>
Assist with member onboarding, renewals, cancellations, and account management. 
</li><li>
Maintain accurate member records in the system, ensuring data privacy and security.</li></ul> 
Collaboration: 
<ul><li>
Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication. 
</li><li>
Support marketing initiatives by promoting events, offers, and programs.</li></ul> 
Facility Tours and Promotions: 
<ul><li>
Conduct guided tours for prospective members, highlighting the club&rsquo;s premium amenities and services. 
</li><li>
Proactively recommend personalized services to enhance the member experience.</li></ul> 
Member Retention: 
<ul><li>
Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention. 
</li><li>
Identify at-risk members and implement strategies to enhance their experience.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor&rsquo;s degree in hospitality, customer service, business, or a related field (preferred) 
</li><li>
At least 1&ndash;2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment. 
</li><li>
Excellent verbal and written communication skills. 
</li><li>
Strong interpersonal and relationship-building abilities. 
</li><li>
Conflict resolution and problem-solving skills. 
</li><li>
High emotional intelligence and empathy. 
</li><li>
Proficiency in customer relationship management (CRM) software and office tools. 
</li><li>
Background in the fitness, hospitality, or service industry is a plus.</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div></div><div> 
Competitive Salary: Based on experience and role responsibilities 
</div><div>
Club Access: Full access to SEVEN Wellness Club facilities and classes 
</div><div>
F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena 
</div><div>
Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands 
</div><div>
Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being</div></div>

Customer Relationship Officer

Emirates Islamic

<div>To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The primary purpose of this job is :
<ul><li>Provide end to end customer service to Priority Banking customers as per bank TAT&rsquo;s
</li><li>Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM&rsquo;s portfolio. Along with supporting processing customer applications/ system requests etc.
</li><li>Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
</li><li>Address customer complaints &amp; provide First Contact Resolution where ever possible
</li><li>Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
</li><li>Follow-up with customer post complaint resolution ensuring customer experience
</li><li>Adherence to applicable policies &amp; procedures to safeguard bank&rsquo;s interests
</li><li>Report discrepancies to management
</li><li>Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank
</li></ul>Job Skills &amp; Qualifications:
<ul><li>High School or Bachelor degree
</li><li>Relevant experience in related/similar job
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Customer Relationship Officer (UAE Nationals Only)

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 172826
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Service Advisor acts as the primary representative of the brand to the customer and is pivotal in maintaining customer relations, ensuring a seamless and engaging Aftersales journey that leads to both revenue achievement and customer retention. This role significantly impacts Customer Service Value (CSV) and Net Promoter Scores (NPS) through high-level customer relationship skills and plays a crucial part in obtaining optimal scores in dealer clinic activities. Working closely with customers, reception managers, Aftersales managers, and workshop teams, the Service Advisor may be expected to work extended hours to meet targets and fulfill customer commitments.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Relations
 
 
 <ul>
 <li>
 Build long-term relationships with customers to ensure customer retention and loyalty.
 </li>
 <li>
 Actively engage with customers through consultation on their needs and service requirements throughout the service process.
 </li>
 <li>
 Effectively manage customer complaints to satisfactory closure, enhancing Customer Service Value and Net Promoter Scores.
 </li>
 <li>
 Coordinate with the Production Team to provide timely updates to customers, maintaining transparency and on-time delivery commitments.
 
 
 </li>
 </ul>
 Financial Objectives
 
 
 <ul>
 <li>
 Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
 </li>
 <li>
 Ensure customers are provided detailed explanations of services performed and associated costs at vehicle delivery.
 </li>
 <li>
 Contribute to achieving budgeted service and other sales revenue targets.
 
 
 </li>
 </ul>
 Compliance and Procedures
 
 
 <ul>
 <li>
 Actively comply with all Standard Operating Procedures, company policies, and distributor programs to ensure consistent customer experience.
 </li>
 <li>
 Maintain 100% accuracy in data quality on all documents.
 </li>
 <li>
 Demonstrate adherence to internal audit standards and procedures.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Customer relationship management skills.
 </li>
 <li>
 Effective communication and negotiation abilities.
 </li>
 <li>
 Technical proficiency in automotive services, including EVs.
 </li>
 <li>
 Compliance to standard operating procedures and policy adherence.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Diploma or Bachelor of Automobile/Mechanical Engineering.
 </li>
 <li>
 3 to 5 years of automotive industry experience, preferably in a similar service role related to EVs.
 </li>
 <li>
 Working knowledge of MS Office and SAP preferred.
 </li>
 <li>
 Good communication skills and customer handling abilities.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Service Advisor | Al-Futtaim Automotive | BYD

Confidential

<div>
 
 We are seeking an experienced and motivated
 
 HR Business Partner
 
 to join our team. The ideal candidate will have a strong background in
 
 employee relations, performance management
 
 , and
 
 employee engagement
 
 , and will work closely with leadership to support our people strategy and foster a positive workplace culture.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Analyze employee data and trends to improve
 
 engagement
 
 ,
 
 performance
 
 , and
 
 retention
 
 .
 </li>
 <li>
 Manage and support
 
 employee relations
 
 issues including conflict resolution, grievances, and disciplinary procedures.
 </li>
 <li>
 Partner with managers to implement effective
 
 performance management
 
 strategies.
 </li>
 <li>
 Ensure compliance with employment laws and company policies to reduce HR-related risks.
 </li>
 <li>
 Promote and uphold company
 
 values
 
 ,
 
 culture
 
 , and
 
 ethical standards
 
 .
 </li>
 <li>
 Support the
 
 onboarding
 
 process for new hires, including managing
 
 immigration documents
 
 ,
 
 benefits
 
 , and
 
 tax paperwork
 
 .
 </li>
 <li>
 Act as a trusted advisor to leadership on
 
 people-related matters
 
 .
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (CIPD or MBA in HR preferred)
 </li>
 <li>
 6&ndash;7 years of progressive experience in Human Resources
 </li>
 <li>
 Proven expertise in
 
 employee relations
 
 ,
 
 engagement
 
 , and
 
 performance management
 
 </li>
 <li>
 Strong interpersonal, communication, and conflict resolution skills
 </li>
 <li>
 Demonstrated experience in onboarding and HR operations
 </li>
 <li>
 Proficient in
 
 Microsoft Office Suite
 
 (Word, Excel, PowerPoint, Outlook)
 </li>
 <li>
 HAve exposure to SAP Success Factors
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strategic thinking with a hands-on approach
 </li>
 <li>
 High emotional intelligence and integrity
 </li>
 <li>
 Ability to influence and build strong relationships across all levels
 </li>
 </ul>
 
 
</div>

HR Business Partner

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