customer service representative Jobs in Dubai

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Apex Auto Garage

Job description:

Apex Group Of Companies is looking for the service advisor who will be acting as the primary contact between customers and the Insurance companies, assessing vehicle needs, communicating repair details and costs with technicians, and providing excellent customer service to ensure satisfaction and repeat business.

Key Responsibilities:

Customer Interaction: Greet customers, listen to their concerns, answer questions about service and repairs, and provide updates on vehicle status.
Technical Communication: Work with technicians to understand repair needs, discuss alternatives, and relay technical information to customers in an understandable way.
Service Coordination: Create service orders, schedule appointments, and manage the overall workflow of the service center.
Cost and Time Estimates: Provide detailed estimates for repairs and services, explaining potential cost savings and warranty protections to customers.
Customer Relations: Build positive relationships with customers, ensuring satisfaction with the service provided.
Administrative Duties: Process payments, handle phone calls, and maintain records of services performed.
Required Skills & Qualifications

SERVICE ADVISOR - INSURANCE (DRIVING LICENSE MANDATORY)

Infinium Associates

Job Overview:We are seeking a dynamic and detail-oriented Customer Relations Executive (CRE) / Secretary to provide administrative and client support in the property development sector. The ideal candidate will be responsible for handling customer inquiries, managing documentation, and assisting in day-to-day office operations to ensure smooth workflow and excellent client service.Key Responsibilities:Customer Relations &amp; Administrative Support:<ul><li>Handle client inquiries and provide information on property developments.</li><li>Maintain client records, agreements, and correspondence in an organized manner.</li><li>Assist in preparing sales reports, presentations, and documentation.</li></ul>Office Coordination &amp; Documentation:<ul><li>Manage calendars, schedule meetings, and coordinate with internal teams.</li><li>Handle official correspondence, emails, and phone calls professionally.</li><li>Ensure proper documentation and filing of contracts and legal paperwork.</li></ul>Support to Sales &amp; Management:<ul><li>Assist sales teams with client follow-ups and coordination.</li><li>Prepare property listings, marketing materials, and presentations.</li><li>Support management in administrative and operational tasks.</li></ul>Key Requirements:Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.</li><li>5 - 10 years of experience in a similar role, preferably in the property development industry. (Required)</li></ul>Technical Skills:<ul><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Knowledge of CRM systems and real estate documentation processes.</li><li>Strong organizational and multitasking skills.</li></ul>How to Apply: Interested candidates may apply directly through Indeed with an updated CV highlighting relevant experience.Job Types: Full-time, PermanentPay: AED3,750.00 - AED6,000.00 per monthExperience:<ul><li>CRE/ Secretary : 3 years (Preferred)</li></ul>

Customer Relation Executive - Property Development

International Free Zone Authority | IFZA

<div>
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 
 
 Responsibilities:
 
 
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 Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
 
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 Issuing quotes and providing license-related documentation to clients and professional partners
 
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 Monitoring and updating the CRM system regularly when managing a portfolio of work
 
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 Accurately analyzing the content of all documentation such as passports, application forms and resolutions
 
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 Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
 
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 Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
 
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 Fostering long-lasting business relationships with clients and professional partners
 
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 Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
 
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 Operating closely with sales, finance, and renewals departments
 
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 Performing other job-related duties as assigned by Management
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
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 Full English proficiency is required
 
 </li>
 <li>
 Additional spoken languages are a plus
 
 </li>
 <li>
 Intermediate computer literacy is required e.g., MS Office
 
 </li>
 <li>
 Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
 
 </li>
 <li>
 Strong attention to details
 
 </li>
 <li>
 Customer Service and Client Relationship Management experience is advantageous
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
 <ul>
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 24 working days as annual leave
 
 </li>
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 Annual flight home
 
 </li>
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 Life insurance plan
 
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 Medical insurance plan (with the option to upgrade at your own cost)
 
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 Bonus scheme (in relevant departments)
 
 </li>
 <li>
 Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
 
 </li>
 </ul>
</div>

Client Relations Officer

Robinson & Co (Singapore) Pte Ltd

UAEN Guest Relations Officer (Customer Service) Al-Futtaim Automotive Trading Enterprises Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs. What you will do <ul> <li>Ensure customers receive the world's warmest welcome upon entering the branch</li> <li>Establish the reason for customer visits and direct them to the appropriate department</li> <li>Ensure customers with appointments are directed to the correct executive for a smooth transition</li> <li>Provide a warm send-off to customers exiting the branch</li> <li>Understand and manage the customer journey from start to finish</li> </ul> Required skills <ul> <li>Bachelor's degree or equivalent</li> <li>Minimum of 1-year experience in customer service or a customer-facing role</li> <li>Proficiency in written and spoken English</li> <li>UAE National with family book</li> </ul> About the team You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first class service. What equips you for the role Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors. About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service across our vast universe of customers-from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000 member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

UAEN Guest Relations Officer (Customer Service) Al-Futtaim Automotive Trading Enterprises

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Service Advisor

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

Confidential Company

· Display high level of willingness and interest in learning new things.· Learn to deliver consistently high performance and dedication towards the role.· Ensure excellent level of client satisfaction by providing high quality services·· Develop and maintain high standard of interaction and attitude internally as well as externally.· Should be able to provide high quality customer service and act as a credible source of information for the clients.· Actively contribute towards the growth and achievement of the Company along with the personal growth

Explore 5547+ Customer relations advisor in Dubai this November. Find roles across top companies and apply now to boost your career.

5547 customer relations advisor jobs IN Dubai

SERVICE ADVISOR - INSURANCE (DRIVING LICENSE MANDATORY)

Customer Relation Executive - Property Development

Client Relations Officer

UAEN Guest Relations Officer (Customer Service) Al-Futtaim Automotive Trading Enterprises

Service Advisor

Customer Services Representative

Client Relations Officer