customer service representative Jobs in Dubai United Arab Emirates

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customer relations advisor

Emirates Talent Solution

Position Title: Customer Relations Executive / Secretary &ndash; Property Development Industry: Property Development &amp; Real Estate Location: Dubai, UAE Employment Type: Full-TimeJob OverviewEmirates Talent Solution is hiring a Customer Relations Executive / Secretary for a reputable property development company in Dubai. This position requires a polished, organized, and service-driven professional who can manage client communication, documentation, and administrative responsibilities with precision. The ideal candidate will ensure seamless coordination between clients, management, and internal teams while maintaining the highest standards of customer service and operational support.Key ResponsibilitiesClient Communication &amp; Support<ul><li>Serve as the primary point of contact for clients, investors, and walk-in visitors.</li><li>Respond to inquiries regarding project details, payment plans, appointments, and documentation.</li><li>Build and maintain strong relationships with clients to ensure trust and satisfaction.</li><li>Deliver timely updates regarding project progress, handovers, and service-related matters.</li></ul>Administrative &amp; Secretarial Duties<ul><li>Manage calendars, appointments, and correspondence for senior management.</li><li>Draft, format, and organize official letters, memos, contracts, and related documents.</li><li>Maintain accurate client files, agreements, and confidential records.</li><li>Coordinate meetings, prepare minutes, and ensure timely follow-ups on action items.</li></ul>Sales &amp; Operations Coordination<ul><li>Support sales and operations teams with documentation and client follow-ups.</li><li>Prepare presentations, reports, and marketing materials for meetings and project launches.</li><li>Assist in organizing client visits, corporate events, exhibitions, and property tours.</li></ul>Customer Experience &amp; Feedback<ul><li>Ensure clients receive a smooth and professional experience throughout the booking and possession process.</li><li>Handle concerns or complaints with professionalism and escalate when necessary.</li><li>Maintain customer feedback logs and propose improvements to enhance service quality.</li></ul>Key RequirementsQualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Certifications in customer service or office administration are an advantage.</li></ul>Experience<ul><li>5&ndash;7 years of relevant experience in customer relations, secretarial roles, or client coordination within the real estate/property development sector.</li><li>Strong background in handling client communication and administrative operations.</li></ul>Technical Skills<ul><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Familiarity with real estate documentation, booking forms, and project workflows is preferred.</li></ul>Soft Skills<ul><li>Excellent English written and verbal communication skills (Arabic is a plus).</li><li>Strong organizational, interpersonal, and multitasking abilities.</li><li>Presentable, polite, and highly professional in client-facing interactions.</li><li>Ability to handle confidential information with discretion.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Relations Executive – Property Development

Ali & Sons

Service Advisor
 About the Role 
 We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities
Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.
Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
Keep customers updated through regular follow-ups and provide service advice on vehicle needs.
Review service history to validate current repair requests and warranty eligibility.
Obtain repair approvals and maintain proper evidence.
Resolve customer concerns in coordination with the Customer Relations team.
Monitor and update WIP reports regularly.
Ensure compliance with health &amp; safety procedures and maintain a professional image.
Perform additional duties as assigned by the Service Manager. KPIs
Achievement of labor and parts sales targets.
Customer Satisfaction Index (CSI) scores.
Completion of required online training.
Management of WIP and reduction of unjustified job cards. Qualifications
2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).
Strong knowledge of vehicle servicing and warranty procedures.
Excellent communication and customer service skills.
Fluency in English (Arabic is an advantage).
Proficiency in MS Office and dealership management systems (DMS).

Service Advisor

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. 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Customer Services Representative

Findr

1. Customer Relationship Management· Maintain and update customer databases with accurate information.· Track customer preferences, purchase patterns, and feedback to personalize communication.· Build long-term customer relationships to increase loyalty and repeat purchases.2. Sales & Customer Insights· Analyze customer data to identify buying trends and high-value customers.· Share insights with the sales and marketing teams to support targeted campaigns.· Monitor customer lifecycle stages and create retention strategies.3. Loyalty Program Management· Manage and grow the brand’s loyalty program.· Track points, rewards, and redemptions.· Engage customers through personalized offers based on their perfume preferences.4. Campaign Management· Assist in planning and executing CRM email/SMS/WhatsApp campaigns.· Segment customers for specific product launches or promotions.· Track campaign performance (open rate, conversion rate, retention rate).5. Customer Service Support· Coordinate with retail teams to resolve customer issues or complaints quickly.· Collect and record customer feedback from stores and online platforms.· Ensure a smooth customer journey from inquiry to post-purchase.

Customer Relations Manager

Confidential Company

· Display high level of willingness and interest in learning new things.· Learn to deliver consistently high performance and dedication towards the role.· Ensure excellent level of client satisfaction by providing high quality services·· Develop and maintain high standard of interaction and attitude internally as well as externally.· Should be able to provide high quality customer service and act as a credible source of information for the clients.· Actively contribute towards the growth and achievement of the Company along with the personal growth

Client Relations Officer

Housekeeping Co

We are seeking a motivated Customer Happiness Representative to join our team. The ideal candidate will deliver exceptional customer service, ensure accurate and efficient data entry, and support visa processing with a high level of professionalism. This role involves handling client queries, processing applications, and contributing to team performance by assisting colleagues and maintaining service continuity. A strong attention to detail and commitment to quality are essential. Key Responsibilities: • Deliver exceptional customer service by assisting clients promptly and professionally. • Provide accurate information and support to customers to help them navigate services and procedures. • Ensure all data entry is completed with 100% accuracy across all applications. • Meet or exceed monthly processing targets (e.g., 250 applications per month). • Assist in onboarding and mentoring new team members, setting a strong example of professionalism and work ethic. • Provide support during periods of absence (sick leave or annual leave) to maintain smooth service operations. • Maintain a high level of service quality and customer satisfaction at all times. • 1 2 years of experience in customer service, administration, or government service support. Education &amp; Qualifications: • UAE national with valid UAE passport and family book. • High school diploma or bachelor's degree. Skills &amp; Competencies: • Strong understanding of UAE government processes and service center operations. • High attention to detail and commitment to accuracy in data entry. • Strong organizational and time management skills; able to handle multiple tasks efficiently. • Capable of working independently and collaboratively within a team setting. • Proficiency in both Arabic and English communication. • Excellent interpersonal skills with a proactive approach to problem-solving. Additional Requirements: • Flexibility to support different shifts or roles as needed to ensure continuous service. • Positive attitude and dedication to delivering outstanding client experiences.

Customer Happiness Representative - Emirati Talent

Explore 5168+ Customer relations advisor in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5168 customer relations advisor jobs IN Dubai United Arab Emirates

Customer Relations Executive – Property Development

Service Advisor

Service Advisor

Customer Services Representative

Customer Relations Manager

Client Relations Officer

Customer Happiness Representative - Emirati Talent