customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

sales consultant

customer relations advisor

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Hyundai Shahrah-e-Faisal

Hyundai Shahrah-e-Faisal is Looking for a Customer Relations Executive (After-Sales)Join our team as a Customer Relations Executive (After-Sales) and play a pivotal role in ensuring exceptional customer satisfaction by managing and improving after-sales activities.Key Responsibilities<ul><li>Scheduling the Customers Service Appointments.</li><li>Provide accurate information to customers regarding OEM services, warranty policies, periodic maintenance, and the importance of using genuine Hyundai parts.</li><li>Respond to and resolve customer queries and complaints received from the OEM Head Office and Call Center, ensuring timely and efficient resolution.</li><li>Follow up and close all open cases within the shortest time, mobilizing available resources to achieve solutions.</li><li>Conduct post-service follow-ups within specified timelines and maintain an e-card database for personalized customer engagement (delivery, birthdays, anniversaries).</li><li>Review and analyze Customer Retention Reports to track inactive customers, improve retention rates, and address areas of concern.</li><li>Examine monthly Customer Feedback Reports to monitor and enhance the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).</li><li>Collaborate with the service team to identify areas for improvement and assist in executing strategies to boost satisfaction and loyalty.</li><li>Communicate upcoming after-sales events, campaigns, and limited-time offers to customers.</li><li>Prepare and submit essential reports, including complaint updates, CRR reports, monthly performance presentations, and minutes of meetings.</li><li>Maintain proper filing and documentation of all relevant after-sales data for audits and performance reviews.</li></ul>Qualifications &amp; Skills<ul><li>Education: Bachelor&rsquo;s Degree with a minimum of 2 years of relevant experience.</li></ul>Skills:<ul><li>Strong customer relations and interpersonal abilities.</li><li>Proficiency in MS Office, email, and internet usage.</li><li>Excellent communication, listening, and patience.</li><li>Business acumen, positive attitude, and eagerness to learn.</li><li>Product knowledge and team management skills.</li></ul>Why Join Us?<ul><li>Work in a dynamic and innovative environment</li><li>Competitive salary</li><li>Opportunity for growth and skill enhancement</li><li>Yearly Bonus</li><li>Food Facility</li></ul>If you are passionate about automotive technology and have the expertise to lead, train, and ensure top-quality repairs, apply now.Send your CV to Ali.haider@hyundai-shf.comJob Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Expected Joining Date</li></ul>Experience:<ul><li>CRO: 1 year (Preferred)</li></ul>Work Location: In person

Customer Relations Executive (After-Sales)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
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 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
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 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
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 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
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 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
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 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
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 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
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 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
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 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
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 Proficient in CRM systems, customer feedback management tools, and MS Office suite
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 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
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 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
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 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
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 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Greenline Engineering Solutions

Job Description:We are looking for a proactive CRM Executive to manage customer relationships, ensure timely complaint resolution, and support clients under Service Level Agreements (SLAs). The role involves coordinating with the customer support team, maintaining customer records, and ensuring high levels of service satisfaction.Key Responsibilities:<ul><li>Maintain regular communication with customers and gather feedback.</li><li>Manage and track customer complaints from logging to closure.</li><li>Coordinate with the support team for timely deployment and issue resolution.</li><li>Monitor SLA compliance and prepare basic service reports.</li><li>Maintain accurate records of customer interactions and service history.</li><li>Support overall customer satisfaction and service improvement activities.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>3-4 years of experience in CRM or customer service (preferably in IT/system integration).</li><li>Strong communication, follow-up, and coordination skills.</li><li>Basic understanding of technical services/ELV systems (a plus).</li><li>Organized, customer-focused, and able to work in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Relationship Manager

NEWYORK CAPITAL FUNDS

About Us:NYCF Business Solutions is a dynamic and customer-centric company specializing in business module for pakistani clients. We believe in providing exceptional service to our customers and are looking for a passionate, customer-oriented individual to join our team as a Customer Service Representative. If you are energetic, personable, and enjoy helping customers, this is the perfect opportunity for you!Key Responsibilities: Face-to-Face Customer Interaction:<ul><li>Greet and assist walk-in customers, answer their queries, and provide information on our products and services.</li><li>Guide customers through their purchasing journey, offering tailored solutions based on their needs.</li></ul>WhatsApp Query Management:<ul><li>Respond to customer inquiries via WhatsApp in a timely and professional manner.</li><li>Offer support, answer questions, and guide customers through the buying process.</li><li>Follow up with leads and potential customers to close deals and encourage repeat business.</li></ul>Sales and Deal Closure:<ul><li>Help customers make purchasing decisions and close sales both in-person and over WhatsApp.</li><li>Upsell or cross-sell products when appropriate, to enhance customer satisfaction and maximize sales.</li></ul>Customer Relationship Management:<ul><li>Build and maintain strong relationships with customers to ensure repeat business.</li><li>Provide excellent after-sales support and resolve any issues quickly.</li></ul>Administrative Support:<ul><li>Record customer interactions and maintain accurate records of all conversations and transactions.</li><li>Process orders and follow up on deliveries or service requests.</li></ul>Requirements:Experience:<ul><li>Previous experience in customer service, sales, or retail is preferred.Familiarity with WhatsApp Business or other messaging platforms is a plus.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>A friendly, positive attitude with a passion for helping others.</li><li>Tech-savvy with a comfort level in handling digital communication tools.</li></ul>Personality:<ul><li>Professional and approachable demeanor.</li><li>Ability to multitask and manage high volumes of customer inquiries.</li><li>Self-motivated, with a sales-driven mindset and strong attention to detail.</li></ul>Availability:<ul><li>Must be available to work 10 Am to 08 pm ( Mon to Sat ).</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li></ul>Training and development opportunities. A positive and supportive work environment.Address : Office No 202 , Second Floor , Iconic Trade Center ( ICT ) Sharafabad , KarachiJob Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relation Officer ( Female )

Fulcrum Pvt. Limited

<div>
 
 
 📌 Job Opportunity: Immigration Advisor &ndash; Sales (Canada Skilled Immigration)
 
 
 
 We are looking for a motivated
 
 Immigration Advisor &ndash; Sales
 
 to guide clients through Canada Skilled Immigration programs while achieving sales targets.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Consult clients and assess eligibility for Canada Skilled Immigration (Express Entry, PNP, Work Permits).
 </li>
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 Explain immigration requirements, timelines, and procedures clearly.
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 Convert leads into clients and achieve monthly sales targets.
 </li>
 <li>
 Assist clients with documentation and case submissions.
 </li>
 <li>
 Maintain strong client relationships and provide excellent customer service.
 </li>
 <li>
 Keep records updated and share regular reports with the Sales Manager.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in sales, immigration consultancy, or customer service.
 </li>
 <li>
 Knowledge of Canada Skilled Immigration programs preferred (training available).
 </li>
 <li>
 Excellent communication, negotiation, and customer service skills.
 </li>
 <li>
 Target-driven and proactive in lead conversion.
 </li>
 </ul>
 
 
</div>

Immigration Advisor

Sama Engineering

We&rsquo;re Hiring &ndash; Sales Engineer!Are you passionate about both engineering and building client relationships? Sama Engineering is looking for motivated Sales Engineers to join our team. This role is the perfect blend of technical expertise and customer engagement, where you&rsquo;ll help businesses find the right solutions and grow with us.Key Responsibilities:* Work closely with the sales team to understand customer requirements and recommend solutions* Deliver impactful product presentations and demonstrations to clients* Serve as the technical advisor throughout the sales cycle* Prepare accurate proposals and quotations with the sales team* Build long-term relationships with clients and provide after-sales support* Stay ahead with the latest industry trends and competitor insights* Address customer queries and resolve product-related challengesRequirements:* Bachelor&rsquo;s degree in Engineering or a related technical field* Fresh graduates are highly encouraged to apply* Strong communication and presentation skills* Analytical, problem-solving mindset with a customer-first approachWhat You&rsquo;ll Gain:* Opportunity to grow your career with a market-leading company* Hands-on exposure to advanced technology and solutions* Professional growth through training and mentorship* A supportive team environment where your skills make an impactApply Now:Saeed Ahmed(HR Department)hr@samaengineering.comContact: 0333 0304776Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Sales Engineer - MTO

Explore 849+ Customer relations advisor in Karachi this December. Find roles across top companies and apply now to boost your career.