receptionist

admin receptionist

call center agent

call center representative

hr assistant

customer relations coordinator

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
Customer Care Coordinator leads and supports the Customer Care team in providing exceptional service to both customers and the Sales team. This role focuses on overseeing smooth order processing, addressing escalated customer inquiries, maintaining accurate records, and facilitating timely logistics and fulfillment, along with managing the team of customer care specialists. The Coordinator ensures operational efficiency, fosters high customer satisfaction, and guarantees that all customer interactions are handled professionally and effectively.
Key Responsibilities<ul><li>
Supervise and support the Customer Care team in handling inquiries, order processing, and returns.</li><li>
Ensure team adherence to B&amp;S ERP system procedures and provide guidance for system updates and refresher training.</li><li>
Act as a point of escalation for complex customer issues and ensure timely resolution.</li><li>
Collaborate with Sales, Logistics, and Supplier Order Management teams to address operational challenges.</li><li>
Maintain accurate and up-to-date records of customer interactions, orders, and feedback.</li><li>
Monitor order fulfillment and logistics processes to ensure timely delivery of products.</li><li>
Assist in generating reports and KPIs related to customer service performance and team productivity.</li><li>
Contribute to process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.</li><li>
Provide training, mentorship, and guidance to junior Customer Care staff.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Business Management, or a related field.</li><li>
Previous experience in Customer Care or Customer Service Coordination; Duty Free experience is a plus.</li><li>
Excellent written and verbal communication skills, with strong customer service orientation.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Ability to adapt to changing priorities and manage multiple tasks simultaneously.</li></ul> 

Additional Information 
We offer you<ul><li>
Opportunity to work in a multinational company with a dynamic and diverse team.</li><li>
A collaborative work environment that encourages growth and professional development.</li><li>
Annual performance driven bonus and comprehensive benefits package.</li><li>
Other benefits as per UAE labour law</li><li>
A chance to develop your skills in a fast-paced, high-impact industry.</li></ul></div>

Customer care coordinator - Duty Free, FMCG

The Doris Duan-Young Autism Center

Client Relations OfficerFull-time/ Admin / Dubai Healthcare CityBe part of DDY - Expertise That Cares!The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials,accreditations, and certifications.We are looking for a Client Relations Officer to join our team at our Autism Center &mdash; someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.This role offers an exciting chance to elevate your career in an inspiring &amp; Supportive environment.Key Responsibilities:<ul><li>Serve as the primary point of contact for both existing and new clients and families.</li><li>Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.</li><li>Conduct communication with potential new clients, providing all relevant information about company services.</li><li>Educate patients about payment options and financial assistance while handling price and package negotiations with clients.</li><li>Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.</li><li>Support the admissions and onboarding process for new clients</li><li>Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.</li><li>Coordinate closely with the Client Relations Manager to ensure seamless service delivery.</li><li>Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.</li><li>Maintain accurate and confidential client records in line with organizational standards.</li><li>Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.</li></ul>Requirements:<ul><li>A bachelor&rsquo;s degree in a related field is required.</li><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus).</li><li>Good understanding of insurance procedures and documentation.</li><li>Strong communication, coordination, and interpersonal skills.</li><li>Excellent negotiation skills and multitasking abilities.</li><li>Professional, empathetic, and client-focused attitude.</li><li>Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred).</li><li>Ability to work collaboratively within a multidisciplinary team.</li></ul>If you are interested, please share your CV with hr@ddydubai.com or drop your CV directly to the HR team via WhatsApp +971 55 524 8075Job Type: Full-time

Client Relations Officer

V-TAC Innovative LED Lighting

We are seeking a proactive and detail-oriented Customer Service Coordinator to support client engagement, CRM administration, and cross-functional communication. The ideal candidate will have experience with Zoho CRM and be responsible for maintaining customer satisfaction through professional coordination and timely follow-ups.Key Responsibilities:1. CRM Management (Zoho CRM)<ul><li>Assist in the implementation and ongoing enhancement of Zoho CRM to improve workflow and user experience.</li><li>Maintain accurate and up-to-date customer records and sales pipelines.</li><li>Monitor CRM dashboards for activity tracking, lead follow-ups, and opportunity status.</li></ul>2. Client Relationship Management<ul><li>Serve as the first point of contact for client inquiries and service support.</li><li>Maintain ongoing communication with customers to provide updates and resolve issues.</li><li>Build and foster long-term customer relationships to support retention and loyalty.</li></ul>3. Sales Support &amp; Documentation<ul><li>Support the sales team by preparing quotations, proposals, contracts, and Sale Purchase Agreements (SPA).</li><li>Update unit availability status (e.g., Open, Hold, Reserved, Booked) in the CRM system.</li></ul>4. Payment &amp; Documentation Tracking<ul><li>Track client payment schedules and Dubai Land Department (DLD) transactions.</li><li>Prepare and send Statements of Account (SOA) and reminders for upcoming invoices or overdue payments.</li></ul>5. Compliance &amp; Data Integrity<ul><li>Ensure all CRM entries are complete, consistent, and compliant with internal policies and UAE legal regulations.</li><li>Regularly audit data to eliminate duplicates, errors, or outdated records.</li></ul>Secondary Responsibilities:6. Reporting &amp; Data Analysis<ul><li>Generate reports on customer engagement, sales trends, and CRM usage metrics.</li><li>Provide actionable insights to improve client service strategies and sales outcomes.</li></ul>7. Automation &amp; Integration<ul><li>Configure CRM workflow automations, such as email/SMS follow-ups, payment alerts, and status updates.</li><li>Ensure proper integration between Zoho CRM and supporting systems like Zoho Books, Oqoodi, and Galla Box.</li></ul>8. Customer Feedback &amp; Escalation<ul><li>Record and categorize client feedback; ensure prompt resolution of issues by coordinating with relevant departments.</li><li>Follow up on escalated concerns to ensure client satisfaction and closure.</li></ul>9. Administrative Support<ul><li>Coordinate meeting schedules, prepare sales documentation, and support internal communication.</li><li>Liaise with IT or technical support teams to resolve CRM-related issues.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in customer service or sales coordination.</li><li>Hands-on experience with Zoho CRM (preferred) or any other CRM platforms.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and CRM reporting tools.</li><li>Ability to multitask, prioritize, and manage time efficiently.</li></ul>Job Type: Full-time

Customer Service Representative / Coordinator

TALENTMATE

<div>
 
 Job Description
 
 
 
 We are seeking a dynamic and highly organized individual to join our team as an Admin Cum Customer Coordinator. This essential role balances administrative duties with direct interaction with our valued customers, ensuring efficient operations and outstanding customer service. As the first point of contact for inquiries and support needs, you will be responsible for managing both the smooth day-to-day operations of the office and maintaining positive relationships with our clients. Your ability to multitask, communicate effectively, and exhibit strong problem-solving skills will be crucial to your success in this position. Join our team and contribute to a vibrant work environment where no two days are the same, and where your expertise will make a significant impact on both our operational success and customer satisfaction.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide administrative support to ensure efficient operation of the office.
 </li>
 <li>
 Act as the primary contact point for all customer-related inquiries and questions.
 </li>
 <li>
 Manage and organize files, documents, and databases efficiently and securely.
 </li>
 <li>
 Coordinate and manage communication between clients and internal teams clearly.
 </li>
 <li>
 Schedule meetings, appointments, and manage travel itineraries for management.
 </li>
 <li>
 Assist in the preparation of regularly scheduled reports and presentations.
 </li>
 <li>
 Facilitate communication and collaboration between sales, customer service, and operations.
 </li>
 <li>
 Identify and resolve customer issues promptly to ensure satisfaction and retention.
 </li>
 <li>
 Maintain a comprehensive understanding of the company&rsquo;s services and product offerings.
 </li>
 <li>
 Track inventory and order office supplies to ensure smooth operations.
 </li>
 <li>
 Support operations team in project planning and execution of customer orders.
 </li>
 <li>
 Develop strategies to improve customer experience and administrative processes.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in an administrative or customer service role for two or more years.
 </li>
 <li>
 Excellent verbal and written communication skills are essential for this position.
 </li>
 <li>
 Strong organizational skills with the ability to multitask effectively and efficiently.
 </li>
 <li>
 Familiarity with office management procedures and basic accounting principles.
 </li>
 <li>
 Proficiency with Microsoft Office Suite and other relevant software applications.
 </li>
 <li>
 Ability to work independently and as part of a team to achieve goals.
 </li>
 <li>
 Strong problem-solving skills and attention to detail are crucial for success.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Administrative Support Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Admin Cum Customer Coordinator 28F26

Cherry Tree Nursery Dubai

We are seeking a confident, creative, and customer-focused Receptionist &amp; Event Coordinator to join our nursery team.This role combines front-desk excellence with event coordination, creativity, and social media support.Key ResponsibilitiesFront Desk &amp; Parent Relations<ul><li>Greet parents, children, and visitors warmly and professionally</li><li>Manage calls, inquiries, and walk-ins efficiently</li><li>Maintain positive parent relationships</li><li>Support general administrative tasks</li></ul>Event Planning &amp; Coordination<ul><li>Plan and coordinate nursery events, celebrations, theme days, and graduations</li><li>Work closely with the d&eacute;cor team for event setups</li><li>Coordinate with the marketing team for promotions and coverage</li><li>Ensure smooth execution of events from concept to completion</li></ul>Creativity &amp; Social Media<ul><li>Contribute creative ideas for art, crafts, and themed activities</li><li>Support d&eacute;cor concepts with hands-on creative input</li><li>Assist in creating engaging content for social media (photos, captions, reels, stories)</li><li>Maintain brand consistency in all event-related posts</li></ul>Requirements<ul><li>Excellent spoken and written English</li><li>Arabic or additional language is an added advantage</li><li>Strong creative skills in arts &amp; crafts</li><li>Social media awareness and basic content creation skills</li><li>Pleasant, positive, and presentable personality</li><li>Highly customer-oriented</li><li>Organized, proactive, and able to multitask</li><li>Experience in reception, events, or early years setting preferred</li></ul>If you are energetic, creative, and love working in a vibrant nursery environment, we would love to hear from you.Job Type: Full-timePay: From AED3,500.00 per monthExperience:<ul><li>Social media : 1 year (Preferred)</li><li>Receptionist: 1 year (Preferred)</li><li>Event coordination: 1 year (Preferred)</li><li>Comp&egrave;re: 1 year (Required)</li></ul>

Receptionist & Event Coordinator

DSP MOTOR

<div>
 
 
 About the Company
 
 
 
 
 
 
 We are a family-owned automotive group expanding our portfolio with the launch of a new automotive brand in the UAE.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 This is a hands-on, early-stage showroom receptionist/customer engagement role in a fast-moving environment, not a traditional corporate setup. This role goes beyond greeting guests. You are the anchor of the customer experience, managing enquiries, coordinating appointments and test drives, and ensuring every interaction is captured accurately and handed over smoothly. If you enjoy working with customers, taking ownership of daily showroom operations, and ensuring follow-ups, handovers, and front-of-house activities run smoothly, this role is for you.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Be the first point of contact: welcome walk-in customers and create a professional first impression
 </li>
 <li>
 Manage inbound enquiries across phone, WhatsApp, email, and walk-ins
 </li>
 <li>
 Coordinate appointments, test drives, and handovers with the sales team
 </li>
 <li>
 Proactively follow up on enquiries, appointments, and visit outcomes to ensure no lead is missed
 </li>
 <li>
 Capture leads accurately in the CRM system and ensure clean handover to sales colleagues
 </li>
 <li>
 Maintain reception, waiting areas, and front-of-house presentation standards
 </li>
 <li>
 Support showroom activity, launches, and customer events
 </li>
 <li>
 Act as a central point of coordination between customers, sales, marketing and external partners
 </li>
 <li>
 Resolve day-to-day customer and showroom issues independently and flag improvements where needed
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 5+ years in a customer-facing role (automotive, hospitality, luxury retail, or similar preferred)
 </li>
 <li>
 Fluent in English (spoken written); Arabic is a strong advantage (other languages welcome)
 </li>
 <li>
 Comfortable working showroom hours, including weekends
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Strong customer engagement and communication skills
 </li>
 <li>
 Calm, professional presence with attention to detail
 </li>
 <li>
 Ability to manage multiple enquiries and priorities without dropping the ball
 </li>
 <li>
 Comfortable using CRM systems, WhatsApp Business, email, and basic admin tools
 </li>
 <li>
 Proactive mindset, you take ownership rather than waiting for instruction
 </li>
 <li>
 Willingness to step beyond immediate tasks when needed to keep things running smoothly
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join
 
 
 
 
 
 <ul>
 <li>
 Be part of a
 
 
 new brand launch
 
 ,
 
 not business as usual
 </li>
 <li>
 Central role with real responsibility from day one
 </li>
 <li>
 Work closely with a small, hands-on team
 </li>
 <li>
 Competitive salary and growth opportunity as the showroom scales
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who This Role Suits
 
 
 
 
 
 
 This role suits people who enjoy pace, accountability, and customer interaction, and who take pride in being the face of the brand. It&rsquo;s not a passive desk role; it requires energy, ownership, and flexibility as the business takes shape.
 
 
 
</div>

Showroom Receptionist - Customer Engagement

Hilton

<div>Housekeeping Coordinator for Conrad Dubai
A Housekeeping Coordinator for Conrad Dubai is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests. 
 
What will I be doing?
As a Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Manage the Housekeeping office</li>
<li>Receive all incoming calls and respond accordingly</li>
<li>Allocate room and task lists to team members</li>
<li>Ensure keys are issued in line with security procedures</li>
<li>Log and store all lost property after each shift; send lost property to guests in line with procedures</li>
<li>Manage guest requests and enquiries immediately</li>
<li>Ensure all relevant guest information is communicated to Housekeepers</li>
<li>Carry out administrative and IT duties</li>
<li>Organise and control extra duties and special tasks</li>
<li>Report all necessary maintenance daily and log all jobs</li>
<li>Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li>
<li>Ensure that communication has been clear and consistent to all shifts</li>
<li>Control staff dry cleaning and guest laundry in and out of the department</li>
<li>Update system regularly to give maximum room return to the hotel/s active inventory</li>
<li>Handle emergencies if and when they occur in the department</li>
<li>Ensure all team members adhere to Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the Hotel's Management</li>
</ul>What are we looking for?
A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication and telephone skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work alone and in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous hotel housekeeping experience</li> 
</ul> 
What will it be like to work for Conrad Hotels &amp; Resorts?
Conrad Hotels &amp; Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad&rsquo;s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Coordinator for Conrad Dubai

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