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customer relations executive

Analytix Business Consultants

Job Description:Languages- Hindi and English MandatoryWe are seeking a motivated Customer Relations Executive to join our team in a business setup company. The ideal candidate will be the first point of contact for clients looking to establish or grow their businesses. You will assist clients with inquiries, provide information about our services, and ensure a smooth and professional experience throughout their business setup journey.Key Responsibilities:<ul><li>Serve as the main point of contact for clients seeking business setup services.</li><li>Respond to client inquiries via calls, emails, and in-person meetings.</li><li>Provide accurate information about company services, packages, and procedures.</li><li>Coordinate with internal teams to ensure smooth processing of client requirements.</li><li>Maintain client records and update CRM systems regularly.</li><li>Follow up with clients to ensure satisfaction and address any concerns.</li><li>Collect feedback to help improve service quality and customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: Bachelor&rsquo;s degree in any field.</li><li>Languages: Fluent in English; Hindi preferable.</li><li>Experience: Previous experience in customer relations or client-facing roles is preferred.</li><li>Gender Preference: Female candidates only.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li></ul>Additional Information:<ul><li>Work in a professional business setup services environment.</li><li>Opportunity to learn about company formation, licensing, and compliance processes.</li><li>Competitive salary and growth opportunities.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service : 2 years (Preferred)</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Service Executive- Female

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

Saeed & Mohammed Al Naboodah Group

<div>
 
 
 
 Purpose of the Job
 
 
 
 
 To ensure Single point of contact between B2B Customer and Operations by offering operational updates, time bound deliverables by coordinating with different stake holders to ensure highest customer retention in fleet Aftersales business.
 
 
 
 
 
 
 
 Job Accountabilities
 
 
 
 <ul>
 <li>
 Engage in sales pitch for new/existing customers through Telephone/Email.
 </li>
 <li>
 Attend Customer Queries and follow up with concerned stakeholders till closure of the concern.
 </li>
 <li>
 Build a strong relationship with customer in terms of trust and high confidence.
 </li>
 <li>
 Follow up with Finance &amp; Monthly Invoice submission to customers
 </li>
 <li>
 Monitor the workflows on daily basis and update customer on vehicle ready status.
 </li>
 <li>
 Responsible for ensuring proper coordination with suppliers and operations for delivery of product/equipment to end customers.
 </li>
 <li>
 Be a bridge between sales/back-office teams &amp; customers.
 </li>
 <li>
 Comply and implement the local laws and client&rsquo;s requirements related to QHSEMS aspects at workplace, as per the bestowed authority and responsibility.
 </li>
 <li>
 Carries out any additional tasks assigned (in line with qualifications and ability) by line manager.
 </li>
 <li>
 Gather market intelligence data through online platforms.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification and Education
 
 
 
 
 Bachelor&rsquo;s degree in any stream
 
 
 
 
 
 
 
 Experience
 
 
 
 
 Minimum 2years of experience in automotive customer engagement centres
 
 
 
 
 
 
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Fluent in English; Arabic an advantage.
 </li>
 <li>
 Excellent MS office/data analytical skills
 </li>
 <li>
 Team player and willing to learn.
 </li>
 </ul>
</div>

Customer Relationship Management Executive (CRM Executive) - GWM Division

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Fragorium LLC

Job SummaryWe are seeking a highly organized and proactive Personal Assistant (Female) to provide comprehensive support in managing executive schedules, international travel, operations and client relations for the CEO. The ideal candidate thrives in a fast-paced environment, demonstrates initiative, and ensures seamless coordination across tasks and teams.Key ResponsibilitiesTravel &amp; Accommodation Management<ul><li>Research, plan, and book international flights and hotel accommodations efficiently</li><li>Coordinate travel itineraries, ensuring all logistics, including visas and transportation, are managed effectively</li></ul>Leadership &amp; Team Coordination<ul><li>Collaborate with internal teams and external partners to ensure smooth execution of projects and events</li><li>Assist in delegating tasks and monitoring progress to meet deadlines</li></ul>Problem-Solving &amp; Decision-Making<ul><li>Anticipate challenges and propose solutions proactively to minimize disruptions</li><li>Make informed decisions independently to support executive priorities</li></ul>Client &amp; Customer Relations<ul><li>Serve as a primary point of contact for clients, ensuring prompt and professional responses</li><li>Maintain strong relationships through effective communication and follow-ups</li></ul>Operations &amp; Event Management<ul><li>Assist in planning and executing events, meetings, and operational activities</li><li>Coordinate logistics, vendor management, and on-site support when required</li></ul>Communication &amp; Interpersonal Skills<ul><li>Draft professional correspondence, reports, and presentations using Microsoft Office tools</li><li>Facilitate clear and concise communication between executives, teams, and clients</li></ul>Time Management &amp; Organizational Skills<ul><li>Prioritize tasks efficiently to meet multiple deadlines under pressure</li><li>Maintain organized records, schedules, and documentation for executive reference</li></ul>Conflict Resolution &amp; Negotiation<ul><li>Handle challenges with tact and diplomacy, negotiating with vendors or stakeholders when necessary</li><li>Resolve issues promptly to maintain smooth operations and client satisfaction</li></ul>Adaptability &amp; Initiative<ul><li>Quickly adapt to changing priorities and business needs</li><li>Take initiative in identifying opportunities for process improvements or efficiency gains</li></ul>Requirements<ul><li>Minimum 2 to 4 years experience as a Personal Assistant or in a similar role supporting Chairman/CEO/Managing Director</li><li>Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li>Excellent organizational, interpersonal and communication skills</li><li>Ability to work under pressure and manage multiple priorities efficiently</li><li>Experience in international travel planning, operations, and event management preferred</li><li>Must hold a valid UAE driving license</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Personal Assistant: 3 years (Required)</li><li>PA : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

Personal Assistant to CEO

Trucare Plus Healthcare

Our company is on the hunt for a talented and experienced Sales Executive in Dubai. We need a self-motivated professional with proven sales experience and an outstanding track record in hotels industry.<ul><li>Negotiate with hotels &amp; companies and regularly monitor to ensure continuity of services</li><li>Ensure all hotels are re-contracted with specific deadlines</li><li>Address and resolve any standard/service level issues with suppliers &amp; our management</li><li>Investigate and resolve internal issues with operation/account colleagues</li><li>Closely monitor the guest house and work with all the relevant parties to stimulate growth of revenue</li><li>Conduct required number of business meetings to improve relations with hotels key persons</li><li>Undertake ongoing analysis of services and quality within contracting areas to maintain consistent services offering for clients</li><li>Comprehensive understand of the internal systems and processes in order to contract more efficiently and effectively</li><li>Building and maintaining strong relationships with clients (B2B), hotels, travel agencies, corporate partners, and other potential stakeholders.</li><li>Understanding customer needs and tailoring deals to meet their specific requirements.</li><li>Providing accurate and detailed information about our offerings, ensuring a comprehensive understanding of our health products.</li><li>Actively pursuing new business leads, Client meetings, Sales Pitch, Closing deals, Building and Maintaining client relations</li><li>Meeting sales targets and contributing to the facility's overall growth and success.</li><li>Collaborating with the marketing team to develop effective promotional strategies and sales materials.</li><li>Staying up-to-date with industry trends and competitor activities to maintain a competitive edge.</li><li>Other: Driving license ( preferred ).</li><li>3 years in home healthcare (required).</li></ul>Job Types: Full-time, Contract, PermanentPay: AED3,000.00 - AED10,000.00 per monthExperience:<ul><li>Marketing &amp; Sales: 3 years (Required)</li><li>Healthcare: 3 years (Required)</li><li>Hospitality &amp; Hotel Industry: 3 years (Required)</li></ul>Language:<ul><li>Russian (Required)</li></ul>

Home Healthcare Marketing & Sales Executive

WOOLGOLD INDIA

TooshModaAbout the CompanyTooshModa is a growing fashion brand with a strong focus on brand excellence, digital leadership, and international expansion. With a commitment to quality, consistency, and innovation, TooshModa is strengthening its presence across key global markets, including the Middle East.Position OverviewTooshModa is seeking an experienced and commercially minded Head of Influencer Marketing &amp; Public Relations to lead its influencer strategy, media relations, and external brand communications from Dubai.This is a senior leadership role responsible for building brand credibility, managing reputation, and driving high-impact influencer and PR initiatives aligned with the company&rsquo;s global growth objectives.Key ResponsibilitiesStrategic Leadership<ul><li>Define and execute the overall influencer marketing and PR strategy in line with corporate brand objectives</li><li>Act as the brand&rsquo;s external communications lead across regional and international markets</li><li>Advise senior management on brand perception, reputation management, and media strategy</li></ul>Influencer &amp; Partnership Management<ul><li>Lead the identification, evaluation, and management of influencer, creator, and celebrity partnerships</li><li>Establish structured frameworks for influencer selection, contracts, deliverables, and performance measurement</li><li>Manage long-term brand ambassador and strategic collaboration programs</li><li>Ensure compliance with UAE regulations and platform disclosure standards</li></ul>Public Relations &amp; Media Relations<ul><li>Develop and oversee PR strategies across fashion, lifestyle, business, and trade media</li><li>Maintain senior-level relationships with editors, journalists, stylists, and media stakeholders</li><li>Manage press releases, media kits, executive interviews, and official brand communications</li><li>Lead crisis communication and reputation management when required</li></ul>Events, Launches &amp; Brand Representation<ul><li>Oversee influencer and PR strategy for product launches, corporate events, fashion weeks, and regional activations</li><li>Represent TooshModa at industry events and high-profile engagements</li><li>Coordinate with internal teams and external agencies to ensure flawless execution</li></ul>Governance, Budget &amp; Reporting<ul><li>Own and manage influencer and PR budgets with strong financial discipline</li><li>Track KPIs, ROI, earned media value, and campaign effectiveness</li><li>Prepare structured reports and strategic recommendations for senior leadership</li><li>Manage PR agencies and external partners across markets</li></ul>Candidate Requirements<ul><li>3&ndash;5+ years of experience in influencer marketing, public relations, or corporate communications</li><li>Proven experience in fashion, lifestyle, luxury, or consumer brands</li><li>Strong regional and/or international media and influencer network</li><li>Demonstrated leadership experience managing teams and agencies</li><li>Excellent written and verbal communication skills in English (Arabic is an advantage)</li><li>Strong commercial acumen and ability to align brand strategy with business outcomes</li><li>Experience working in the GCC or international markets preferred</li></ul>What We Offer<ul><li>Senior leadership role based in Dubai</li><li>Opportunity to shape brand strategy at a regional and global level</li><li>High visibility with executive leadership</li><li>Competitive compensation package aligned with market standards</li><li>Dynamic, professional, and growth-oriented environment</li></ul>Job Types: Full-time, Part-time, Contract

Head of Influencer Marketing & Public Relations

Explore 2908+ Customer relations executive in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.