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customer sales representative Jobs in Pakistan

customer sales representative

customer service representative Jobs in Pakistan

customer service representative

customer relations executive

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
 <li>
 Proficient in CRM systems, customer feedback management tools, and MS Office suite
 </li>
 <li>
 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
 <li>
 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
 <li>
 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

NaskSoft

<div>
 
 
 Company Description
 
 
 
 NaskSoft specializes in enhancing business efficiency through cutting-edge digital solutions. We cater to e-commerce businesses, offering services ranging from branding to sales growth, ensuring comprehensive support. Our expertise spans various industries with a focus on delivering excellence and customer satisfaction. Dedicated to innovation, our team provides effective solutions in areas such as web and app development, SEO, social media marketing, email marketing, IT networking, and more. Headquartered in Lahore, NaskSoft is committed to driving results with a creative and collaborative approach.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Human Resources Executive based in Lahore. The HR Executive will handle day-to-day HR management and operations, develop and implement HR policies, and foster positive employee relations. Key responsibilities include recruiting and onboarding, managing employee records, ensuring compliance with employment laws, and collaborating with department heads on talent management and HR strategies. The role also involves assessing and improving HR processes to support organizational goals.
 
 
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 Strong expertise in HR Management and Human Resources-related functions
 </li>
 <li>
 Proficiency in HR Operations, including recruitment, onboarding, and record management
 </li>
 <li>
 Ability to manage Employee Relations and foster a positive workplace environment
 </li>
 <li>
 Experience in developing and implementing HR Policies
 </li>
 <li>
 Strong analytical, organizational, and problem-solving skills
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field
 </li>
 <li>
 Familiarity with labor laws and best HR practices is a plus
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 At least
 
 1 or 3 years of relevant HR experience
 
 is required to apply for the
 
 HR Executive
 
 position.
 
 
 
 
 
 
 Salary
 
 
 
 Market competitive salary starting from 60K to 80 K depending on experience
 
 
 
 
 
 
 How to Apply
 
 
 
 You can simply email on maheenzainab.nasksoft@gmail.com or simply whatsapp your CV on this number 03268099991
 
</div>

Human Resources Executive

GoZayaan

Business Development Executive (Retail &amp; Corporate)Company: GoZayaan PakistanLocation: KarachiFocus: Client Relations &amp; Sales ConversionGoZayaan is looking for a high-energy Business Development Executive based in Karachi to bridge the gap between our customers and our operations. If you are a closer who excels at relationship management, we want you!Key Responsibilities<ul><li>Corporate Account Management: Serve and support our existing corporate clients for all their travel needs.</li><li>Retail Conversion: Transform incoming inquiries for Flights, Hotels, and Tours into confirmed bookings.</li><li>Post-Sales Support: Assist converted customers with any travel-related queries to ensure a seamless experience.</li><li>Ops Coordination: Work directly with the Operations Team to ensure accurate and timely fulfillment of all bookings.</li></ul>What You Bring<ul><li>Experience: 1-2 years in Sales, Customer Success, or Account Management.</li><li>Skills: Strong persuasion skills with a focus on customer service.</li><li>Communication: Fluent in English and Urdu; able to handle corporate professionals and retail travelers with ease.</li><li>Mindset: Highly organized and able to coordinate fast-paced requests with backend teams.</li></ul>Perks<ul><li>Work at Pakistan&rsquo;s leading travel-tech startup.</li><li>Competitive salary + performance incentives.</li><li>Young, dynamic work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi Clifton (Required)</li></ul>Work Location: In person

Business Development Executive

Waada Digital Pvt Ltd

We are seeking a Male HR Executive to join our team at the Gulshan-e-Iqbal Branch. The ideal candidate should be passionate about recruitment, employee relations, and daily HR operations, and capable of maintaining a positive and efficient workplace environment.Key Responsibilities<ul><li>Manage the end-to-end recruitment cycle, including job postings, candidate screening, shortlisting, and interviews.</li><li>Maintain accurate employee records, including attendance, leaves, and HR documentation.</li><li>Conduct onboarding and orientation sessions for new hires.</li><li>Assist management with employee evaluations, performance monitoring, and policy implementation.</li><li>Prepare and manage HR correspondence, including letters, memos, and reports.</li><li>Address employee concerns, assist in conflict resolution, and promote healthy employee relations.</li><li>Coordinate with the Accounts Department for payroll processing and benefits disbursement.</li><li>Ensure effective compliance with HR policies and procedures.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (preferably in HR, Business Administration, or a related field).</li><li>Experience: Minimum 2 years of experience as an HR Executive or in a similar role.</li><li>Gender: Male only</li><li>Age: 25 years or above</li></ul>Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li><li>Excellent organizational and multitasking abilities.</li><li>Professional, proactive, and team-oriented approach.</li></ul>Salary &amp; Benefits<ul><li>Salary Range: Rs. 75,000 &ndash; 150,000 per month (based on experience and performance)</li><li>Additional Benefits:</li><li>Food Allowance</li><li>Medical Allowance</li><li>Conveyance Allowance</li><li>Performance-Based Incentives</li></ul>Work Schedule<ul><li>Days: Monday to Saturday</li><li>Timings: 10:00 AM &ndash; 7:00 PM</li></ul>How to ApplyInterested candidates are encouraged to share their updated CV and complete the application form using the link below:Email: fahadqayyum72@gmail.comOnly shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: Rs75,000.00 - Rs150,000.00 per monthWork Location: In person

HR Executive (Male Only) – Gulshan-e-Iqbal Branch

Luminey

Job Title: HR Executive Location: Bahria Town Timings: 10:00 AM &ndash; 6:00 PM (Monday to Friday) Job Type: Full-TimeJob DescriptionWe are looking for a motivated and detail-oriented HR Executive (Female) to support and manage core human resource functions. The ideal candidate should have hands-on experience in recruitment, strong communication skills, and an active LinkedIn presence to assist in talent acquisition and employer branding.Key Responsibilities<ul><li>Assist in end-to-end recruitment including sourcing, screening, interviewing, and onboarding</li><li>Actively use LinkedIn for talent hunting, candidate outreach, and employer branding</li><li>Support the development and implementation of HR policies, procedures, and SOPs</li><li>Maintain employee records, attendance, and HR documentation</li><li>Handle employee coordination, basic employee relations, and HR queries</li><li>Assist in performance management processes and disciplinary documentation</li><li>Coordinate training sessions, employee engagement, and retention activities</li><li>Ensure compliance with company policies and basic labor laws</li><li>Provide administrative HR support to management as required</li></ul>Requirements<ul><li>Female candidates only</li><li>2&ndash;3 years of experience as an HR Executive or HR Generalist</li><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>Strong and active LinkedIn profile with experience in professional hiring</li><li>Good communication, interpersonal, and organizational skills</li><li>Ability to handle confidential information professionally</li><li>Experience in corporate recruitment and HR operations</li></ul>Job Type: Full-timeWork Location: In person

HR Executive-Bahria Town

Abacus Outsourcing

Customer Relations Officer (CRO)We are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 24-12-2025 and 25-12-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO)

Explore 2449+ Customer relations executive in Pakistan this January. Find roles across top companies and apply now to boost your career.