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TALENTMATE

<div>
 
 Description
 
 
 
 Job Description
 
 
 Amazon&rsquo;s Operations Employee Relations (ER) team is looking for a Principal, Employee Relations with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders. This individual will have significant employee and labor relations subject matter expertise and proven success as a leader of people.
 
 
 The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders.
 
 
 The Principal, Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders&rsquo; skill sets in associate engagement across the organization.
 
 
 Key job responsibilities
 
 
 This role will design the Employee Relations (ER) strategy for APAC and MENA Region of Customer Service. This position covers 5 countries and will need to work with/through the in-country ER field team members on the individual country strategy and support the Regional strategy. Partnership with Ops and PXT Regional leadership is critical in this role.
 
 
 A day in the life
 
 
 We are seeking an Employee Relations Principal to support APAC and MENA region of Customer Service Operations which includes both a brick-and-mortar and virtual workforce. The individual must have a demonstrated ability to collaborate with and influence Operations directors, managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Principal will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The Principal should be capable of creating and executing a strategy across the region that supports operational goals and objectives. Individual must have an ability to detect, and address the hidden risk that are created with a virtual population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with senior Ops/HR leaders, frontline managers and associates.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 10+ years of employee relations, labor relations, or labor/employment law experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing and leading employees
 </li>
 <li>
 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
 </li>
 <li>
 Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
 </li>
 <li>
 Experience working in a fast paced, quickly changing or international environment
 </li>
 <li>
 Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
 </li>
 <li>
 Juris Doctor, advanced degree, or other specialized training in labor/employee relations a significant plus.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 Company
 
 - Amazon Middle East and North Africa FZ-LLC
 
 
 Job ID: A3199350
 
 
 Job Details
 
 
 Role Level: Director Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.aboutamazon.com/ Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Software Development
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Principal Employee Relations Customer Service

The One

Customer Relations Executive &ndash; Licensed PharmacistDubai, UAE | Full-Time | Medical CenterAbout the RoleA well-established medical center in Dubai is hiring an experienced Pharmacist to serve as a Customer Relations Executive, ensuring an outstanding patient experience while utilizing their pharmaceutical background.Requirements∙	Bachelor&rsquo;s degree in Pharmacy∙	2+ years of experience in pharmacy or patient-facing healthcare∙	Syrian nationality, native Arabic speaker∙	Strong communication skills in Arabic and English∙	Knowledge of UAE healthcare environment is a plusWe Offer∙	Competitive salary + benefits∙	Professional and supportive work environment∙	Career growth opportunitiesJob Type: Full-timeApplication Question(s):<ul><li>Nationality </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Medical center: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Customer Relationship Executive

<div>
 
 Job Description
 
 
 
 The Customer Relations Executive is a pivotal role within our organization, dedicated to enhancing customer satisfaction and fostering long-term relationships. This position requires a personable and detail-oriented individual who can effectively manage diverse customer interactions and support the company's growth objectives. The ideal candidate will possess excellent communication skills, the ability to resolve conflicts tactfully, and a proactive approach to addressing customer needs. Responsibilities include managing customer queries, providing timely solutions, and working closely with other departments to ensure customer satisfaction. A successful Customer Relations Executive will be empathetic, organized, and committed to providing a stellar customer experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via email and phone.
 </li>
 <li>
 Maintain detailed records of customer interactions and transactions for reference.
 </li>
 <li>
 Collaborate with sales and technical teams to resolve customer issues efficiently.
 </li>
 <li>
 Analyze customer feedback and suggest improvements to products and services.
 </li>
 <li>
 Provide accurate information regarding product features, prices, and services.
 </li>
 <li>
 Monitor customer satisfaction levels and develop plans to enhance services.
 </li>
 <li>
 Identify and escalate complex or unresolved issues to senior management.
 </li>
 <li>
 Create and update customer support documents to improve service delivery.
 </li>
 <li>
 Participate in training programs to improve customer service abilities.
 </li>
 <li>
 Contribute insights towards strategic planning to boost customer retention.
 </li>
 <li>
 Support the development and implementation of customer relationship policies.
 </li>
 <li>
 Manage sensitive customer information with confidentiality and discretion.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field preferred.
 </li>
 <li>
 Proven experience in customer service or client-facing positions is required.
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to listen actively.
 </li>
 <li>
 Excellent problem-solving abilities and keen attention to detail is essential.
 </li>
 <li>
 Proficient in using CRM software and Microsoft Office Suite applications.
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively under pressure.
 </li>
 <li>
 Proactive attitude with a customer-centric approach to service delivery.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Customer Relations Executive 01A26

Mystic Advertising

Junior Customer Relations Officer &ndash; Real EstateLocation: Business Bay, Dubai (On-site) Working Hours: 9:00 AM &ndash; 6:00 PM Employment Type: Full-timeWe are currently looking for a proactive and service-driven Junior Customer Relations Officer to join our real estate team in Dubai. This position plays an important role in supporting day-to-day client interactions, assisting the sales and leasing teams, and ensuring that every client receives a professional and seamless experience.This opportunity is well suited for a junior professional or recent graduate who is interested in building a long-term career in the Dubai real estate industry while gaining hands-on experience in a fast-paced and client-focused environment.Key Responsibilities<ul><li>Serve as the initial point of contact for client inquiries via phone, email, and walk-in visits.</li><li>Assist in managing client relationships throughout the property sales and leasing process.</li><li>Respond to incoming inquiries and coordinate qualified leads with the sales team.</li><li>Understand client requirements and help suggest appropriate property options when needed.</li><li>Arrange and coordinate property viewings, client meetings, and follow-up communications.</li><li>Maintain accurate client records, documentation, and CRM updates.</li><li>Collaborate with internal teams to ensure efficient communication and client support.</li><li>Provide post-transaction assistance to help maintain strong and lasting client relationships.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or a related field (preferred).</li><li>Previous experience in customer service or real estate support roles is beneficial but not essential.</li><li>Basic familiarity with the Dubai property market will be an advantage.</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Organized, detail-focused, and able to manage multiple tasks efficiently.</li><li>Positive attitude with a willingness to learn and grow in a real estate environment.</li><li>Working knowledge of CRM systems and Microsoft Office tools is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Junior Customer Relations Officer (Real Estate)

Berisca Growth & Creative Intelligence

We are looking for a dynamic and client-focused Customer Relationship Manager to join our marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and acting as the bridge between our clients and internal creative, marketing, and strategy teams.This role requires someone who understands marketing services, client needs, and project coordination, and who can ensure that campaigns and deliverables are executed smoothly while maintaining strong client relationships.Key Responsibilities<ul><li>Serve as the primary point of contact for agency clients</li><li>Build and maintain long-term relationships with clients</li><li>Understand client goals, business objectives, and marketing needs</li><li>Coordinate with internal teams including creative, media buying, content, and strategy</li><li>Ensure marketing campaigns and projects are delivered on time and to the highest quality</li><li>Prepare and present reports, campaign updates, and performance insights to clients</li><li>Manage client feedback and ensure quick resolution of issues or concerns</li><li>Identify opportunities to upsell or expand services with existing clients</li><li>Monitor project timelines and ensure all deliverables meet client expectations</li><li>Assist in onboarding new clients and introducing them to agency processes</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field</li><li>Proven experience in customer relationship management, account management, or client servicing</li><li>Experience working in a marketing agency or digital marketing environment is highly preferred</li><li>Strong understanding of digital marketing, branding, and advertising campaigns</li><li>Excellent communication and presentation skills</li><li>Strong organizational and multitasking abilities</li><li>Ability to manage multiple clients and projects simultaneously</li><li>Professional, confident, and client-oriented personality</li><li>Fluent in English (Arabic is a plus)</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per month

Customer Relationship Manager

Amazon

<div>
 
 Description
 
 
 
 Amazon&rsquo;s Operations Employee Relations (ER) team is looking for a Principal, Employee Relations with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders. This individual will have significant employee and labor relations subject matter expertise and proven success as a leader of people.
 
 
 The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders.
 
 
 The Principal, Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders&rsquo; skill sets in associate engagement across the organization.
 
 
 Key job responsibilities
 
 
 This role will design the Employee Relations (ER) strategy for APAC and MENA Region of Customer Service. This position covers 5 countries and will need to work with/through the in-country ER field team members on the individual country strategy and support the Regional strategy. Partnership with Ops and PXT Regional leadership is critical in this role.
 
 
 A day in the life
 
 
 We are seeking an Employee Relations Principal to support APAC and MENA region of Customer Service Operations which includes both a brick-and-mortar and virtual workforce. The individual must have a demonstrated ability to collaborate with and influence Operations directors, managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Principal will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The Principal should be capable of creating and executing a strategy across the region that supports operational goals and objectives. Individual must have an ability to detect, and address the hidden risk that are created with a virtual population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with senior Ops/HR leaders, frontline managers and associates.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 10+ years of employee relations, labor relations, or labor/employment law experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing and leading employees
 </li>
 <li>
 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
 </li>
 <li>
 Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
 </li>
 <li>
 Experience working in a fast paced, quickly changing or international environment
 </li>
 <li>
 Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
 </li>
 <li>
 Juris Doctor, advanced degree, or other specialized training in labor/employee relations a significant plus.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Middle East and North Africa FZ-LLC
 
 
 Job ID: A3199350
</div>

Principal, Employee Relations, Customer Service

Elnaggar & Partners

We are seeking a highly professional, proactive, and commercially minded individual to join our team in Dubai as an Operations &amp; Member Relations Manager for an international legal network.This is a key role with high visibility, combining operational oversight, financial management, and strategic member engagement. You will play an integral part in shaping the member experience and contributing to the continued growth and positioning of the network.Key Responsibilities:<ul><li>Oversee the day-to-day operations of the network, ensuring efficiency, structure, and high-quality execution</li><li>Manage financial processes, including invoicing, subscription tracking, and payment follow-ups with a high level of accuracy and ownership</li><li>Act as a trusted point of contact for members, delivering an exceptional and highly responsive service experience</li><li>Build and maintain strong, long-term relationships with members, with a deep understanding of their needs and expectations</li><li>Take ownership of member lifecycle management, including onboarding, engagement, retention, and satisfaction</li><li>Plan, coordinate, and attend high-level events and networking initiatives</li><li>Represent management and the network at events and in external interactions with professionalism and confidence</li><li>Identify opportunities to grow and strengthen the network, proactively contributing ideas and initiatives</li><li>Work closely with senior management to develop and implement strategic improvements and new concepts</li></ul>Requirements:<ul><li>Female</li><li>Representative appearance</li><li>Language: English, Tagalog</li><li>Based in Dubai (mandatory)</li><li>Excellent (near-native) English communication skills, both written and spoken</li><li>Proven experience in operations, member relations, client management, or a similar role within professional services, legal, or international networks</li><li>Strong financial and administrative capabilities, with attention to detail and accountability</li><li>Highly client-oriented with a genuine passion for building meaningful, long-term professional relationships</li><li>Positive, professional presence when interacting with members and at events</li><li>Confident, well-presented, and comfortable representing the organization at a senior level</li><li>Entrepreneurial mindset with the ability to take initiative and drive projects independently</li><li>Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment</li></ul>What We Offer:&middot; A key position within a growing international legal network&middot; A supportive and collaborative team of experienced legal and administrative professionals&middot; A modern office environment in DMCC, one of Dubai&rsquo;s most dynamic business hubs&middot; Direct exposure to senior legal and business professionals across multiple jurisdictions&middot; The opportunity to actively shape and grow a global professional community&middot; A dynamic, international, and entrepreneurial working environment&middot; The opportunity to grow, develop, and truly make an impact within the organization&middot; Ongoing training and professional development to support your personal and career growth&middot; A driven, ambitious, and hands-on management team that values initiative and new ideas&middot; An attractive salary package, including a performance-based incentive componentStart your Application:We kindly invite you to submit your CV together with a short video (up to 2 minutes).In your video, please introduce yourself and share what you believe is the most important aspect of a strong network and why it matters to you.Email: humanresource.epd@gmail.comJob Type: Full-timeWork Location: Hybrid remote in Dubai

Operations & Member Relations Manager

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