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customer service representative

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Alex_Holiday Homes

Job Type: Full-timeSalary: AED 2,000 - 3,000 per monthCandidates who has Own Visa !We're are looking for a passionate and experienced Female Telesales Representative for a Full-Time role, dedicated to driving sales for our company. ( Candidates only ! Who is Already based In UAE )Responsibilities include:● Engaging in cold calling to initiate sales opportunities and maintain strong customer relations.● Collaborating with management to update inventory using Google Sheets.● Ensuring accurate and up-to-date listings on various social platforms.Our ideal Telesales. representative is an adept communicator with exceptional interpersonal skills, comfortable with telephone sales presentations.Requirements for the Telesales Representative position:● Previous experience in Telesales or Customer Service roles.● Proficiency in CRM and MS Office applications.Strong customer service orientation.● Outstanding communication skills.● Ability to effectively manage multiple tasks.●Team player with proficient negotiation skills.● High school diploma required; possession of a BA/BSc degree is advantageous.This is a Full-Time role with a monthly salary of AED 3,000.Location Requirement: Motor city ! Candidates must have reliable transportation or plan to relocate before the start date!Job Type: Full-timePay: AED 2,000 -3,000 per monthJob Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthExperience:<ul><li>telemarketer: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Experienced Female Telesales (English ,Urdu, Tamil Languages )

DIDC

Job description:Looking for CSR as per the below requirements:-<ul><li>Prefer 1-2 year of experience in Customer Service.</li><li>Sales experience is an Advantage.</li><li>Attested - Bachelor Degree / Diploma/High School.</li><li>Age between 20 - 35 Years.</li><li>Male candidate</li><li>Languages- English &amp; Hindi</li><li>Visit visa and can join immediately</li></ul>- Please mention your visa status / expiry date.- Visa + Medical Insurance + Annual Ticket.Send your CV to ( careers@drivedubai.ae).Job Type: Full-timeWork Location: In person

Customer Service Representative (CS)

Blaura Wellness and Fitness Center LLC

Job SummaryWe are seeking an elegant, highly professional, and service-oriented Luxury Wellness Receptionist to become the first point of contact for our guests. The ideal candidate has previous experience in luxury wellness centers, 5-star hotels, premium spas, or hospitality environments and is passionate about delivering exceptional guest experiences.You will welcome clients with warmth and professionalism, manage appointments, coordinate daily operations, and ensure every guest receives a seamless and personalized experience. The ability to communicate confidently with VIP clients, including Arabic-speaking ladies, is highly valued.Key Responsibilities<ul><li>Welcome and assist clients with exceptional hospitality and professionalism.</li><li>Manage daily appointments, bookings, and treatment schedules using the booking system.</li><li>Handle incoming phone calls, WhatsApp inquiries, emails, and walk-in guests promptly.</li><li>Coordinate with therapists and wellness practitioners to ensure smooth daily operations.</li><li>Build strong relationships with clients by providing personalized and attentive service.</li><li>Maintain accurate client records while ensuring confidentiality.</li><li>Process payments, issue invoices, and reconcile daily transactions.</li><li>Promote wellness programs, memberships, retail products, and special offers.</li><li>Ensure the reception, lounge, and guest areas are maintained to luxury hospitality standards.</li><li>Handle VIP guests with discretion, professionalism, and cultural sensitivity.</li><li>Support Arabic ladies and international clients with a welcoming and respectful guest experience.</li><li>Resolve guest concerns efficiently while maintaining a positive brand image.</li><li>Assist with administrative tasks and daily operational reports as required.</li></ul>Requirements<ul><li>Minimum 2 years of experience as a Receptionist, Guest Relations Executive, Front Office Executive, or Customer Service Representative in:</li><li>Luxury Wellness Centers</li><li>Premium Spas</li><li>5-Star Hotels</li><li>High-End Medical or Aesthetic Clinics</li><li>Luxury Hospitality</li><li>Excellent verbal and written communication skills.</li><li>Professional grooming and polished appearance.</li><li>Strong interpersonal and customer service skills.</li><li>Proficient in Microsoft Office and appointment booking/POS systems.</li><li>Ability to multitask in a fast-paced luxury environment.</li><li>Strong organizational and administrative skills.</li><li>Flexible to work shifts, weekends, and public holidays.</li></ul>Preferred Qualifications<ul><li>Experience serving VIP clients, high-net-worth individuals, and international guests.</li><li>Previous experience handling Arabic clientele with cultural awareness and professionalism.</li><li>Multilingual candidates are highly preferred.</li></ul>Preferred Languages<ul><li>English (Required)</li><li>Arabic (Highly Preferred)</li><li>Russian</li><li>French</li><li>Mandarin</li><li>Hindi or Urdu</li><li>Tagalog</li><li>Any additional language is an advantage.</li></ul>What We Look For<ul><li>Exceptional emotional intelligence and professionalism.</li><li>Luxury hospitality mindset with attention to detail.</li><li>Excellent etiquette and presentation.</li><li>Warm, confident, and welcoming personality.</li><li>Ability to anticipate guests' needs before they ask.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Passion for health, beauty, wellness, and delivering world-class guest experiences.</li></ul>Work Location: In person

Luxury Wellness Receptionist- Women Only

Riyada Capital Marketing Management

Telesales RepresentativeJob SummaryWe are looking for a confident and motivated Telesales Representative to join our growing team. In this role, you will make outbound calls to prospective customers, promote our products and services, build customer relationships, and achieve sales targets.Key Responsibilities<ul><li>Make outbound sales calls to prospective customers.</li><li>Promote and explain the company's products and services.</li><li>Build positive relationships with customers and identify their needs.</li><li>Handle customer inquiries and objections professionally.</li><li>Maintain accurate customer records in the CRM system.</li><li>Achieve individual sales targets and performance goals.</li></ul>Requirements<ul><li>Excellent communication and interpersonal skills.</li><li>Strong sales and negotiation abilities.</li><li>Comfortable communicating with customers over the phone.</li><li>Basic computer proficiency.</li><li>Previous telesales or sales experience is an advantage.</li></ul>Benefits<ul><li>Competitive basic salary plus attractive commission.</li><li>Employment visa provided.</li><li>Medical insurance provided.</li><li>Professional and supportive work environment.</li><li>Career growth and development opportunities.</li></ul>Working HoursMonday to Friday 9:00 AM &ndash; 6:00 PMWeekly Off Saturday &amp; SundayPay: AED3,000.00 - AED8,000.00 per monthWork Location: In person

Telesales Executive

Citrix ProjecDevelopment Consultant LLC

Telesales Representative shall contact potential and existing customers by phone to inform them of their company's products, services and offers. Telesales agents also receive phone calls of people responding to direct marketing and advertising campaigns. Requirements and skills<ul><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li></ul>Pay: AED3,000.00 - AED5,500.00 per monthWork Location: In person

Telesales Representative

PFC Group

We are looking for an experienced Employee Relations Officer to join our HR team and manage employee relations activities within a large-scale construction environment. The ideal candidate will have strong experience in handling a diverse workforce, resolving employee concerns, and promoting a positive workplace culture.Key Responsibilities:<ul><li>Manage employee relations matters in compliance with company policies, UAE Labor Law, and regulatory requirements.</li><li>Handle employee grievances, disciplinary cases, investigations, and workplace concerns with fairness and confidentiality.</li><li>Conduct regular site visits and labor camp inspections to understand workforce concerns and ensure employee welfare standards.</li><li>Support employee engagement initiatives, feedback sessions, suggestion schemes, and communication programs.</li><li>Provide guidance and counselling to employees and managers on HR policies, workplace issues, conduct, attendance, and employee concerns.</li><li>Manage employee retention initiatives through feedback analysis, engagement activities, and improvement recommendations.</li><li>Support resignation, exit interviews, separation processes, clearance procedures, and related HR documentation.</li><li>Maintain accurate employee relations records, including grievance reports, disciplinary actions, investigations, and HR correspondence.</li><li>Prepare HR reports and insights related to employee relations cases, workforce trends, engagement, and welfare matters.</li><li>Collaborate with project teams, line managers, and leadership to maintain a positive and productive work environment.</li></ul>Requirements:<ul><li>Minimum 6 years of experience in Employee Relations / HR Operations.</li><li>Preferably experience in the construction, contracting, or large-scale project industry.</li><li>Strong experience managing employee relations for a large and multicultural workforce.</li><li>Good knowledge of UAE Labor Law and HR practices.</li><li>Excellent communication, counselling, and conflict resolution skills.</li><li>Ability to work independently and handle sensitive employee matters professionally.</li><li>Strong documentation and reporting skills.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Construction: 6 years (Preferred)</li></ul>License/Certification:<ul><li>UAE DRIVING LICENSE MANDATORY (Preferred)</li></ul>Work Location: In person

Employee Relations Officer

Crown Holdings

<div>Job Description:
Mission
<ul><li>To lead and manage the Human Resources and Administration functions, ensuring the effective implementation of HR strategies, policies, and programs that support organizational objectives, employee engagement, talent development, operational efficiency, and legal compliance and to provide professional HR partnership to all departments while ensuring efficient administration services, government relations, facilities management, and employee welfare programs.
</li></ul>Main challenges &amp; complexity
<ul><li>Balancing business objectives with employee engagement, retention, and well-being.
</li><li>Ensuring compliance with UAE Labour Law, JAFZA regulations and company policies.
</li><li>Managing recruitment and workforce planning
</li><li>Supporting departmental managers with performance management, organization development, and succession planning.
</li><li>Controlling HR and administration costs while maintaining service quality and employee satisfaction.
</li><li>Managing relationships with government authorities, service providers, insurance companies, and external stakeholders.
</li><li>Maintaining accurate HR records, reporting, and audit readiness
</li></ul>Main Responsibilities
<ul><li>Human Resources Management
<ul><li>Support and participate in regional HR projects and initiatives across the MEA region.
</li><li>Develop and improve HR policies, procedures and frameworks to ensure alignment with business and regional requirements.
</li><li>Administer HR policies and ensure regular updates in accordance with business needs, employment legislation, and company directives.
</li><li>Partner with departmental managers to provide strategic HR guidance, workforce planning, organizational development, and manpower optimization solutions.
</li><li>Develop HR metrics, workforce analytics, and monthly management reports
</li></ul></li><li>Recruitment &amp; Onboarding
<ul><li>Manage end-to-end recruitment activities.
</li><li>Coordinate interviews, selection, hiring, and onboarding processes.
</li><li>Ensure timely processing of employment visas, labor documentation, and employee onboarding requirements.
</li><li>Conduct induction programs for new employees.
</li></ul></li><li>Organizational Development &amp; Talent Management
<ul><li>Conduct employee gap analyses to identify competency gaps and development opportunities.
</li><li>Design and maintain competency frameworks, skills matrices, and employee skill assessment methodologies.
</li><li>Develop and implement employee skills evaluation tools and competency measurement techniques.
</li><li>Lead succession planning, talent reviews, and workforce capability development initiatives.
</li><li>Recommend training and development programs based on competency assessment results and organizational requirements.
</li><li>Analyze appraisal outcomes and recommend actions to improve organizational performance and employee effectiveness.
</li></ul></li><li>Compensation &amp; Benefits
<ul><li>Administer and evaluate employee benefits programs to ensure competitiveness, cost-effectiveness, and employee satisfaction.
</li><li>Analyze benefits utilization, market trends, and benchmark data and recommend improvement initiatives.
</li><li>Design and maintain benefit structures and programs that support employee attraction, retention, and engagement.
</li><li>Ensure payroll-related information is accurate and submitted on time.
</li></ul></li><li>Employee Relations
<ul><li>Manage employee grievances, disciplinary actions, investigations, and conflict resolution processes in accordance with company policies and applicable labor laws.
</li></ul></li><li>Employee Welfare &amp; Engagement
<ul><li>Promote employee engagement and communication initiatives.
</li><li>Support employee well-being and welfare programs.
</li><li>Coordinate employee events and recognition programs.
</li></ul></li><li>HR Reporting, Budgeting &amp; Analytics
<ul><li>Prepare monthly HR reports, dashboards, and workforce analytics for management review.
</li><li>Manage annual HR and administration budgets and monitor expenditures against approved budgets.
</li><li>Analyze HR trends, turnover, absenteeism, compensation, manpower, and employee engagement data to support strategic business decisions.
</li></ul></li><li>Administration &amp; Facilities Management
<ul><li>Oversee office administration and facility management activities.
</li><li>Manage contracts related to accommodation, transportation, catering, security, cleaning, and leased assets.
</li><li>Ensure efficient administration services that support business operations.
</li><li>Monitor administration budgets and service quality.
</li></ul></li><li>Government Relations &amp; Compliance
<ul><li>Manage relationships with JAFZA and other government authorities.
</li><li>Ensure timely processing of visas, permits, licenses, and regulatory requirements.
</li><li>Maintain compliance with applicable laws and regulations.
</li><li>Support internal and external audits.
</li></ul></li><li>Health, Safety &amp; Compliance
<ul><li>Ensure compliance with company Health, Safety, Environmental, and regulatory requirements.
</li><li>Support HSE initiatives, audits, employee awareness programs, and compliance activities.
</li><li>Promote a culture of safety, well-being, and organizational responsibility.
</li></ul></li><li>Others
<ul><li>Manage additional projects and responsibilities assigned by management.
</li><li>Represent the company professionally during customer meetings, audits, and industry events.
</li><li>Travel within the MEA region as required to support business needs.
</li></ul></li></ul>Key Performance Indicators
<ul><li>Quantitative:
Time-to-fill vacancies<ul><li> approved target.
</li><li>Employee turnover rate within target.
</li><li>Training plan completion rate.
</li><li>Performance appraisal completion rate (100% annually).
</li><li>Visa and labor document processing completed within required timelines.
</li><li>HR and Administration expenses within approved budget.
</li><li>Employee attendance and absenteeism rates.
</li><li>Audit findings closed within target dates.
</li></ul></li><li>Qualitative:
<ul><li>Employee satisfaction and engagement levels.
</li><li>Quality of recruitment and onboarding processes
</li><li>Effectiveness of employee relations management.
</li><li>Compliance with labor laws and company policies.
</li><li>Quality of HR support provided to managers.
</li><li>Leadership and development of HR team members.
</li><li>Effectiveness of communication and change management initiatives.
</li><li>Stakeholder satisfaction with HR and administration services.
</li></ul></li></ul>Communication
<ul><li>Internal interlocutors: General Manager, Department Managers, Finance Department, All Employees, Regional / Corporate HR
</li><li>External interlocutors: JAFZA, Recruitment Agencies, Insurance Providers &amp; Brokers, Service Providers &amp; Contractors, Training Providers, External Auditors &amp; Consultants.
</li></ul>Knowledge
<ul><li>Education: Bachelor's degree in human resources, Business Administration, Management, or related field.
</li><li>Technical/Certification: Professional HR certification (CIPD, SHRM, PHR, or equivalent) preferred.
</li><li>Specialization (if required): Human Resources
</li></ul>Background
<ul><li>Minimum 8&ndash;10 years of progressive HR and Administration experience.
</li><li>Minimum 3 years in a managerial or supervisory role.
</li><li>Strong knowledge of UAE Labour Law, immigration procedures, and HR best practices.
</li><li>Strong knowledge of can decoration, printing processes, artwork approval systems, and colour management.
</li><li>Experience in manufacturing or FMCG environments preferred
</li></ul>Experience and Key competences
<ul><li>Functional skills:
<ul><li>Human Resources Management
</li><li>Talent Acquisition &amp; Recruitment
</li><li>Employee Relations
</li><li>Performance Management
</li><li>Learning &amp; Development
</li><li>Compensation &amp; Benefits Administration
</li><li>UAE Labour Law &amp; Employment Regulations
</li><li>Government Relations (JAFZA, Immigration, Labour)
</li><li>HR Policies &amp; Procedures
</li><li>Administration &amp; Facilities Management
</li><li>Budget Management
</li><li>Audit &amp; Compliance Management
</li><li>HRIS Management
</li></ul></li></ul><ul><li>Soft skills:
<ul><li>Leadership and people management
</li><li>Communication and interpersonal skills
</li><li>Negotiation and conflict resolution
</li><li>Coaching and mentoring
</li><li>Problem-solving and decision-making
</li><li>Organizational and planning skills
</li><li>Confidentiality and professional integrity
</li><li>Stakeholder management
</li><li>Change management</li></ul></li></ul></div>

Manager I, Plant Human Resources

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