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customer service representative Jobs in Dubai

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customer relations representative

Hilti Group

<div>
 Make your career real with Hilti
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 What You'll do
 
 
 
 Responsibilities
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 What You&rsquo;ll Bring
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 What&rsquo;s In It for You
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 Why Hilti
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 Commitment to Inclusion
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
 
 
 Hilti is an equal opportunity employer. We look forward to receiving your application!
</div>

Customer Service Representative (Emiratised Role)

International Free Zone Authority | IFZA

<div>
 
 About Us
 
 
 
 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
 
 
 
 Job Description
 
 
 
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
 </li>
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 Issuing quotes and providing license-related documentation to clients and professional partners
 </li>
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 Monitoring and updating the CRM system regularly when managing a portfolio of work
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 Accurately analyzing the content of all documentation such as passports, application forms and resolutions
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 Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
 </li>
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 Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
 </li>
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 Fostering long-lasting business relationships with clients and professional partners
 </li>
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 Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
 </li>
 <li>
 Operating closely with sales, finance, and renewals departments
 </li>
 <li>
 Performing other job-related duties as assigned by Management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
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 Full English proficiency is required
 </li>
 <li>
 Additional spoken languages are a plus
 </li>
 <li>
 Intermediate computer literacy is required e.g., MS Office
 </li>
 <li>
 Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
 </li>
 <li>
 Strong attention to details
 </li>
 <li>
 Customer Service and Client Relationship Management experience is advantageous
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
 <ul>
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 24 working days as annual leave
 </li>
 <li>
 Annual flight home
 </li>
 <li>
 Life insurance plan
 </li>
 <li>
 Medical insurance plan (with the option to upgrade at your own cost)
 </li>
 <li>
 Bonus scheme (in relevant departments)
 </li>
 <li>
 Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
 
 
 </li>
 </ul>
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</div>

Client Relations Officer

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleague
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School/Degree
 </li>
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 0 &ndash; 2 years relevant experience in banking sector
 </li>
 </ul>
</div>

Customer Service Representative - Emiratized Role

Care24 Health Care

Job Title: Pre-Patient Relative Executive Staff Salary Range: 3500 - 4000 AED per monthAbout Us:We are a leading Doctor on Call service providing accessible healthcare to patients through telemedicine and in-home consultations. We aim to deliver personalized and high-quality care to individuals in the comfort of their homes. As we continue to expand, we are looking for an experienced and compassionate Pre-Patient Relative Executive Staff member to join our dedicated team.Job Description:As a Pre-Patient Relative Executive Staff, you will play a critical role in ensuring that patients and their relatives have a smooth and seamless experience before receiving treatment. You will be responsible for assisting relatives with appointment scheduling, coordinating doctor visits, and addressing any pre-treatment inquiries. This role is key to maintaining excellent customer service and patient satisfaction within our doctor-on-call services.Key Responsibilities:<ul><li>Coordinate with Patients &amp; Relatives: Communicate with patients' relatives to schedule appointments and provide essential details about the consultation process.</li><li>Provide Information &amp; Support: Offer accurate information regarding the services available, treatment procedures, and the doctor's arrival schedule.</li><li>Appointment Scheduling: Manage and confirm appointment schedules for doctor visits, ensuring that all necessary details are communicated to patients and their families.</li><li>Pre-Consultation Guidance: Assist relatives with pre-treatment procedures and guide them through any necessary paperwork or formalities.</li><li>Manage Patient Data: Ensure that all patient-related information is updated accurately in our system and maintain confidentiality at all times.</li><li>Liaison Between Relatives and Doctors: Act as the main point of contact between patients' relatives and the doctors, ensuring clear communication before, during, and after consultations.</li><li>Provide Excellent Customer Service: Ensure relatives and patients feel valued, cared for, and informed about their treatment process.</li><li>Problem-Solving: Address any concerns or questions from relatives regarding the service, ensuring a high level of customer satisfaction.</li><li>Team Collaboration: Work closely with the medical team and administrative staff to provide effective and timely services.</li></ul>Requirements:<ul><li>Proven experience in a healthcare setting or customer service role (minimum 2 years), preferably in a doctor-on-call or telemedicine setup.</li><li>Strong communication skills in English (Arabic is an advantage).</li><li>Prior experience with appointment scheduling, patient coordination, and customer service is highly preferred.</li><li>Excellent organizational and multitasking abilities.</li><li>Ability to handle sensitive information and maintain confidentiality.</li><li>Compassionate, patient, and professional demeanor with a focus on customer care.</li><li>Strong proficiency in Microsoft Office and any hospital management or booking software.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li></ul>Benefits:<ul><li>Competitive salary based on experience (3500-4000 AED).</li><li>Opportunities for professional growth and training in telemedicine and healthcare coordination.</li><li>Work in a dynamic and supportive team environment with a focus on work-life balance.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Patient Relations Representative

Chalhoub Group

Our Public Relations Officer is responsible for undertaking all general activities for official submission and collection of applications and approvals relating to employees/company guests for immigration, visit, sales permissions and company trade licenses, in adherence with the laws of the country.Responsibilities:<ul><li>Liaise between the firm and government bodies to ensure approvals and follow up on all formal documents</li><li>Ensure that all visa applications such as; Visit, Employment, Residence, Termination, work permits and labor cards are presented and completed on time in order to comply with governmental laws and regulations</li><li>Ensure all license applications and official approvals and permits are followed up properly to avoid unnecessary violations</li><li>Coordinate with government authorities to ensure compliance to labor requirements</li><li>Develop relationships with Government Departments in order to ensure issues are resolved diligently</li><li>Manage all labor, immigration and police disputes; act as the official representative of the Group</li><li>Coordinate with the HR Officers on daily basis</li><li>Perform other duties as required</li></ul>Skills:<ul><li>Microsoft skills</li></ul>

Public Relations Officer

Explore 3696+ Customer relations representative in Dubai this December. Find roles across top companies and apply now to boost your career.

3696 customer relations representative jobs IN Dubai

Customer Service Representative (Emiratised Role)

Client Relations Officer

Client Relations Officer

Customer Services Representative

Customer Service Representative - Emiratized Role

Patient Relations Representative

Public Relations Officer