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customer relations specialist

Analytix Business Consultants

Job Description: We are seeking a motivated Customer Relations Executive to join our team in a business setup company. The ideal candidate will be the first point of contact for clients looking to establish or grow their businesses. You will assist clients with inquiries, provide information about our services, and ensure a smooth and professional experience throughout their business setup journey.Key Responsibilities:<ul><li>Serve as the main point of contact for clients seeking business setup services.</li><li>Respond to client inquiries via calls, emails, and in-person meetings.</li><li>Provide accurate information about company services, packages, and procedures.</li><li>Coordinate with internal teams to ensure smooth processing of client requirements.</li><li>Maintain client records and update CRM systems regularly.</li><li>Follow up with clients to ensure satisfaction and address any concerns.</li><li>Collect feedback to help improve service quality and customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: Bachelor&rsquo;s degree in any field.</li><li>Languages: Fluent in English; Hindi preferable.</li><li>Experience: Previous experience in customer relations or client-facing roles is preferred.</li><li>Gender Preference: Female candidates only.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li></ul>Additional Information:<ul><li>Work in a professional business setup services environment.</li><li>Opportunity to learn about company formation, licensing, and compliance processes.</li><li>Competitive salary and growth opportunities.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> customer service : 2 years (Preferred)</li></ul>

Customer Relations Executive

Fendi

<div>
 
 Position
 
 
 
 As a FENDI Ambassador in our Dubai Mall Boutique you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Lead individual sales and achieve performance targets and KPIs
 </li>
 <li>
 Engage in upselling, cross selling and multiple selling for all product categories
 </li>
 <li>
 Grant an outstanding service to the clients in compliance with the company guidelines
 </li>
 <li>
 Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
 </li>
 <li>
 Manage customer service quality, to meet customer expectations by offering professionalism and human touch
 </li>
 <li>
 Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
 </li>
 <li>
 Support the store operations activities.
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in Fashion/Luxury sales
 </li>
 <li>
 Bachelor&rsquo;s Degree or equivalent is preferred
 </li>
 <li>
 Passion for retail and fashion trends
 </li>
 <li>
 Excellent communication skills, self-reliant, friendly and patient
 </li>
 <li>
 Organization, professionalism, self-confidence
 </li>
 <li>
 Fluent English, additional languages will be a plus.
 </li>
 </ul>
</div>

Client Advisor

Oia Properties

Role OverviewWe are seeking a detail-oriented and proactive CRM Specialist to manage, optimize, and maintain our Customer Relationship Management system. This role is critical in ensuring lead tracking, follow-ups, reporting, and client communication workflows run smoothly across the organization.Key Responsibilities<ul><li>Manage and maintain the company CRM system, ensuring data accuracy and consistency</li><li>Set up and optimize lead pipelines, automations, and workflows</li><li>Monitor and distribute incoming leads to sales and leasing teams</li><li>Create and maintain email, SMS, and follow-up campaigns</li><li>Generate reports and dashboards on lead performance, conversions, and team activity</li><li>Train team members on CRM best practices and system usage</li><li>Integrate CRM with marketing platforms, listing portals, and internal tools</li><li>Identify opportunities to improve efficiency and customer experience through CRM enhancements</li></ul>Qualifications<ul><li>Proven experience as a CRM Specialist, CRM Administrator, or similar role</li><li>Experience with real estate CRMs (e.g., HubSpot, Salesforce, Zoho, Follow Up Boss, or similar)</li><li>Strong understanding of sales funnels, lead management, and automation</li><li>High attention to detail and strong organizational skills</li><li>Ability to analyze data and provide actionable insights</li><li>Excellent communication and collaboration skills</li><li>Tech-savvy with the ability to learn new systems quickly</li></ul>Preferred Qualifications<ul><li>Real estate industry experience</li><li>Experience with marketing automation and integrations</li><li>Basic knowledge of email marketing, SMS campaigns, and analytics</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Growth opportunities within a fast-expanding real estate company</li><li>Collaborative and tech-forward work environment</li><li>Opportunity to make a direct impact on business performance</li></ul>Job Type: Full-time

CRM Specialist

Emirates

Job PurposeTo deliver a seamless sales and service experience to Emirates Holidays customers through sharing expertise of our destinations and providing operational and service support to our customers across all stages of their journey, across our various channels including, but not limited to, phone, face-to-face, email, WhatsApp, and live chat.ResponsibilitiesGENERICProvide a high-quality customer experience to every customer, every time.By listening carefully to our customers, you will understand their exact needs &amp; requirements, ensuring that all queries are dealt with within our minimum service level agreements.Ensuring that all forms of contact are handled quickly, and with a friendly `can-do? attitude, whilst achieving and exceeding sales &amp; service performance targets, against key performance indicators.Using initiative, keep up to date with product changes, and personal development to always be one step ahead of the game.Build and maintain valuable relationships with customers and partners, ensuring that tone of voice, written language and contact are in line with our brand guidelines.Where appropriate, find the opportune time to promote &amp; sell our wide range of products &amp; services.Effectively utilise all available systems, including our CRM system, to effectively manage the customer lifecycle.SPECIFICRetail stores Meet customers face to face at one of our retail outlets, working in a fast paced environment, inspiring our new &amp; existing customers handcraft their perfect holiday. Using a combination of new technology, and personalised customer service, showcase our fantastic product range, and bring holidays to life. You will act as a brand ambassador, adhering to the meticulous Emirates grooming standards, ensuring that you represent Emirates Holidays at all times.Customer Fulfilment Conduct financial reconciliation on Emirates Holidays bookings, working closely with the respective stakeholders including business finance to ensure accurate file closures, to record profit Ticketing for all Emirates Holidays bookings, in line with the agreed guidelines. Provide business support to the outstations sales team, helping them to secure the sale by coordinating with suppliers for rates and availability, assisting with ticketing queries, providing product support, dealing with failed flights and hotels, and tallying of financial records.Customer Relations Review, investigate &amp; respond to all customer complaints in line with our agreed standards and policies. Work closely with our various internal and external stakeholders to find solutions when things go wrong. Act as the first port of call for any in-resort customer emergencies or disruption, supporting them with making urgent changes to their bookings, coordinating with our suppliers, and provide them with advice.Dubai In-Resort Concierge Effectively engage with customers ahead of their arrival with a pre-departure call, giving them an overview of their holiday, capturing special requests, as well as promoting our range of ancillary products. Conduct welcome meetings with customers? upon their arrival, helping them get the best from their holiday. Achieve the agreed in-resort sales and customer satisfaction targets.Non-Voice Handle emails, live chat &amp; WhatsApp messaging in line with our agreed service standards &amp; SLAs.

Travel Consultant

ORO24 Developments

<div>
 
 
 Job description
 
 
 
 As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we&rsquo;re looking for someone who can perform the following duties:
 
 
 
 
 <ul>
 <li>
 Guide customers to complete unit/property documentation and registration.
 </li>
 <li>
 Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).
 </li>
 <li>
 Fully aware of the regulations and laws pertaining to Dubai RERA.
 </li>
 <li>
 Provide customers with a exceptional quality service experience.
 </li>
 <li>
 Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.
 </li>
 <li>
 Retain customers and reflect professional image of the company.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Keep records of customer interactions, process customer requests, and file documents.
 </li>
 <li>
 Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.
 </li>
 <li>
 Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.
 </li>
 <li>
 Ability to organize and prioritize work assignments to meet deadlines.
 </li>
 <li>
 Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
 </li>
 <li>
 Ability to carry out specific oral and written instructions.
 </li>
 <li>
 Meticulous attention to detail and accuracy.
 </li>
 <li>
 Execute responsibilities with a sense of urgency and follow-through.
 </li>
 <li>
 Ability to collaborate with team members to complete various projects and assignments.
 </li>
 <li>
 Ability to use computer software and web-based applications.
 </li>
 <li>
 Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Requires a bachelor&rsquo;s degree plus minimum of 2 years&rsquo; experience in customer service roles with a Real Estate Developer.
 </li>
 <li>
 Excellent communication, interpersonal and presentation skills
 </li>
 <li>
 Strong contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Customer focus
 </li>
 <li>
 Positive, flexible, and proactive
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Decision quality
 </li>
 </ul>
 
 
</div>

Client Service Executive- Real Estate Developer

Al-Futtaim

<div>Job Requisition ID: 173865

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role:
<ul>
<li>The Senior Customer Service Representative (CSR) is a pivotal front-line role within Al Futtaim Finance, responsible for delivering exceptional customer service at the front office in the UAE. The CSR manages all aspects of rental transactions, from processing check-ins and check-outs to efficiently handling customer inquiries and requests, ensuring a seamless experience. Additionally, the CSR promotes sales of additional products and services to maximize revenue, contributing significantly to business performance. Success in this role is determined by customer satisfaction levels, efficient transaction processing, and achievement of sales targets through proactive upselling.</li></ul> 
 
What You Will Do: 

Customer Interaction:
<ul>
<li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li></ul> 

<h4 class="jobSectionHeader">
Rental Transactions:</h4>
<ul><li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Maintain accurate records in the rental management system.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul> 

<h4 class="jobSectionHeader">
Operations Support:</h4>
<ul><li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Smooth process flow between Operations, Brands &amp; Rental.</li>
<li>Adherence to Operations SOP.</li>
<li>Achieve set Approval rates &amp; TAT.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Strong customer relations and team building skills.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem-solving and analytical skills.</li>
<li>Strong commercial acumen.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>University graduate.</li>
<li>At least 2-year experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent English; Arabic and other language skills will be an advantage.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Senior Customer Service Representative

DiliTrust

<div>
 
 
 🚀 Want to join a hypergrowth scale-up?
 
 
 
 For over 20 years,
 
 DiliTrust
 
 has been digitizing the legal departments of major corporations.
 
 
 No more contracts scattered across folders, disputes tracked in spreadsheets, or board meetings managed manually!
 
 
 With our high-performing SaaS platform, everything is
 
 centralized, automated, and secured
 
 .
 
 
 Already a
 
 leader in France, Italy, and Spain
 
 , we are now accelerating our expansion in
 
 Europe, North America, the Middle East, and Latin America
 
 .
 
 
 Our goal?
 
 To become the first LegalTech Unicorn and transform the global market. 💡
 
 
 
 Our clients?
 
 3,000 companies across more than 50 countries &mdash; including 80% of the CAC 40!
 
 
 
 We enjoy strong visibility and long-lasting market recognition.
 
 
 
 💥 Why DiliTrust is an opportunity you don&rsquo;t want to miss
 
 
 
 🔥
 
 A product that makes a real difference:
 
 
 
 Our SaaS platform perfectly meets market needs and covers all legal department challenges.
 
 
 As a
 
 pioneer in AI and machine learning in LegalTech
 
 , we integrate artificial intelligence to
 
 revolutionize lawyers&rsquo; daily work
 
 .
 
 
 📈
 
 Explosive growth in a booming market:
 
 
 
 DiliTrust has been growing
 
 +40% every year since 2020!
 
 
 
 And legal digitalization is only just beginning. Thousands of companies are looking for a simple, powerful, and secure solution &mdash; and we already have it in our hands!
 
 
 🌍
 
 Unlimited potential:
 
 
 
 DiliTrust follows a fast and agile
 
 international expansion strategy
 
 , establishing a strong presence in high-growth markets to become a
 
 global leader in legal solutions
 
 .
 
 
 🎯 Your Tasks
 
 
 Your main objective is to
 
 generate qualified appointments
 
 that turn into sales opportunities for our
 
 Account Executives
 
 , who are responsible for closing deals.
 
 
 Your impact is therefore
 
 major
 
 !
 
 
 You&rsquo;ll work on several key pillars to achieve this:
 
 <ul>
 <li>
 🤝
 
 Collaborate closely with Account Executives
 
 on prospecting strategies and build strong BDR x AE tandems &mdash; cohesion and solidarity are key!
 </li>
 <li>
 📞
 
 Phone prospecting
 
 to secure as many qualified meetings as possible in a stimulating and challenging environment (war rooms, challenges, attractive incentives, &hellip;).
 </li>
 <li>
 💬
 
 Complement phone outreach
 
 with
 
 multi-channel campaigns
 
 (email and LinkedIn) &mdash; build creative strategies to optimize the lead generation process.
 </li>
 <li>
 🎯
 
 Conduct qualification meetings
 
 , or even end-to-end sales cycles in the Mid-Market / Enterprise segment.
 </li>
 </ul>
 
 To succeed, you&rsquo;ll need a genuine curiosity for your contacts, the ability to connect quickly, and strong empathy to build meaningful relationships fast.
 
 
 🧩 Minimum Qualifications
 
 <ul>
 <li>
 A first experience in
 
 sales, prospecting, or customer relations
 
 is a plus, but we also welcome
 
 junior profiles
 
 with strong commercial acumen.
 </li>
 <li>
 
 Native German
 
 and
 
 fluent English
 
 are required.
 </li>
 <li>
 
 3 to 5 years of higher education
 
 in business, marketing, management, or communications is a plus.
 </li>
 <li>
 1 year experience BDR
 
 SaaS software
 
 .
 </li>
 </ul>
 
 🚀 Career Trajectory
 
 
 At DiliTrust, we foster growth from within! You&rsquo;ll have the
 
 opportunity to join the Account Executive team
 
 after:
 
 <ul>
 <li>
 🕒
 
 18 months
 
 &ndash; for distinctive performance
 </li>
 <li>
 🕓
 
 24 months
 
 &ndash; for strong performance
 </li>
 </ul>
 
 Or take on
 
 leadership roles
 
 within the BDR team (management, automation, AI expertise&hellip;), depending on your skills and aspirations.
 
 
 
 💫 Our culture: a solid foundation for sustainable growth
 
 
 
 At DiliTrust,
 
 hypergrowth goes hand in hand with kindness
 
 .
 
 
 Our values unite us and drive us to go further:
 
 
 ✅
 
 Trust
 
 &ndash; Our DNA, ensuring transparency and integrity.
 
 
 ✅
 
 Inclusion
 
 &ndash; Every voice matters, every talent has a place.
 
 
 ✅
 
 Hands-on spirit
 
 &ndash; Resilience, initiative, and action are our engines.
 
 
 ✅
 
 Excellence
 
 &ndash; We aim for impact, performance, and innovation.
 
 
 ✅
 
 Team spirit
 
 &ndash; Alone we go fast, together we go far.
 
 
 
 🎯 Why join us?
 
 
 
 💼 With our
 
 remote work policy
 
 , alternate between home and office for the best work-life balance.
 
 
 💰
 
 Competitive salary
 
 , profit-sharing, and quarterly bonuses to reward your performance.
 
 
 🏆
 
 Certified &ldquo;Happy at Work&rdquo; and &ldquo;Tech at Work&rdquo;
 
 every year since 2019 &mdash; DiliTrust offers a fulfilling and stimulating workplace!
 
</div>

Business Development Representative

Explore 3078+ Customer relations specialist in Dubai this December. Find roles across top companies and apply now to boost your career.