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customer relations specialist

AGMC

<div>
 
 
 Join Our Talent Pool &ndash; Receptionist (All AGMC Brands | UAE)
 
 
 
 
 
 
 This posting is for talent pooling purposes. AGMC is continuously looking to connect with professional and customer-focused Receptionists for potential future openings across our brands in the UAE.
 
 
 
 
 
 While there may not be an immediate vacancy, shortlisted candidates will be contacted as suitable opportunities become available.
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Meeting and greeting customers arriving in the Showroom.
 </li>
 <li>
 Handling the telephone switchboard and taking messages.
 </li>
 <li>
 Assisting Walk-in customers at the Service Centre.
 </li>
 <li>
 Planning the workshop capacity/ team capacity and continuous utilization of workshop.
 </li>
 <li>
 Ensuring that waiting customers have been made comfortable &amp; are being well looked after.
 </li>
 <li>
 Handling initial verbal complaints from customers &amp; directing them to the responsible person.
 </li>
 <li>
 Identifying methods for improvement in floor traffic control.
 </li>
 <li>
 Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
 </li>
 <li>
 Thanking the customer when they leave, wherever possible.
 </li>
 <li>
 Monitoring customer complaints.
 </li>
 <li>
 Ensure highest degree of customer satisfaction and retention at all times.
 </li>
 <li>
 Handling customer complaints and ensure corrective action has been taken.
 </li>
 <li>
 Focus on quality of customer service &amp; regular follow up.
 </li>
 <li>
 Communicate professionally with customers at all time before, during &amp; after the service.
 </li>
 <li>
 Drive the department&rsquo;s business through superior customer service and providing updated
 
 product information
 
 .
 </li>
 <li>
 Communicate and meet with customers on a regular basis with regards to
 
 promoting AGMC Brand
 
 .
 </li>
 <li>
 Develops and maintain customers relations and ensure customer business growth.
 </li>
 <li>
 Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
 </li>
 <li>
 Support overall objectives of the department.
 </li>
 <li>
 Encourage &amp; maintain a high level of team spirit within the department. Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.
 </li>
 <li>
 Communicates ideas and plans with clarity and purpose driven by company values and the Division&rsquo;s vision.
 </li>
 <li>
 Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Divisional ones.
 </li>
 <li>
 Share responsibility for achieving customer growth and divisional targets.
 </li>
 <li>
 Attend, participate and contribute at team meetings.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile:
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in customer service
 </li>
 <li>
 Strong communication skills in English
 </li>
 <li>
 Administrative skills
 </li>
 <li>
 High school Diploma or bachelor&rsquo;s degree
 </li>
 </ul>
 
 
 
 
 
 
 
 Please note that only shortlisted candidates will be contacted. Thank you for your interest in joining .
 
</div>

Receptionist

Thrifty Car Rental UAE

<div>
 
 
 Role Overview:
 
 
 
 The Customer Relations Executive will be responsible for enhancing customer satisfaction and loyalty through handling concerns of all customers with the objective of improving the organization&rsquo;s overall customer satisfaction ratings.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Generating sales leads from existing customers and forwarding them to the sales team.
 </li>
 <li>
 Addressing customer queries and complaints promptly, aiming to provide exceptional customer service and foster strong customer relationships. Swiftly escalating and resolving customer complaints.
 </li>
 <li>
 Maintaining records of contract renewals and proactively initiating renewals or offering new products before the contract term ends.
 </li>
 <li>
 Communicating client needs and requirements to the operations department as necessary.
 </li>
 <li>
 Implementing and managing a continuous referral program.
 </li>
 <li>
 Coordinating vehicle pick-up and drop-off arrangements for customers.
 </li>
 <li>
 Assisting in the organization of client promotional events.
 </li>
 <li>
 Handling payment collection and managing invoicing processes.
 </li>
 <li>
 Developing and implementing customer-centric processes and enhancements to enhance service usage.
 </li>
 <li>
 Cultivating and nurturing profitable relationships with all customers.
 </li>
 <li>
 Keeping customers informed about the resolution status of their concerns, complaints, and latest product offerings to boost sales.
 </li>
 <li>
 Compiling monthly customer service performance reports.
 </li>
 <li>
 Expanding the customer base through upselling and cross-selling initiatives.
 </li>
 <li>
 Promoting the use of CRM programs among all customers.
 </li>
 <li>
 Conducting competitor analysis and devising strategic plans accordingly.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong focus on customer centricity and satisfaction.
 </li>
 <li>
 Exceptional written and verbal communication abilities.
 </li>
 <li>
 Proficiency in process improvement and re-engineering.
 </li>
 <li>
 Effective problem-solving skills.
 </li>
 <li>
 Capable in people management and team leadership.
 </li>
 <li>
 Self-motivated with strong leadership qualities.
 </li>
 <li>
 Demonstrated aptitude in project and personnel management.
 </li>
 <li>
 Excellent interpersonal skills.
 </li>
 <li>
 Ability to effectively balance customer needs with company interests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 :
 
 <ul>
 <li>
 Bachelor's degree in Commerce/Business Administration, Marketing, or Communications.
 </li>
 <li>
 Additional training in:
 </li>
 <li>
 Customer Service is preferred.
 </li>
 <li>
 Train the Trainer certification is desirable.
 </li>
 <li>
 Previous experience in Car Rental, Hospitality (Hotels), Travel &amp; Tours, Airlines, or related service industries.
 </li>
 <li>
 At least 2 years of experience in Customer Service Management, with a strong understanding of service standard improvement.
 </li>
 <li>
 Proficient in customer experience management, complaint resolution, and service quality enhancement.
 </li>
 </ul>
</div>

Customer Relations Executive

MASS POTATATO CHIPS MANUFACTURING &CHEESE BALLS

Job descriptionTASK &amp; REQUERMENT: -<ul><li>Knowledge of market procedures (Etihad, Lulu, Associations)</li><li>Interest in displaying items and products well and holograms</li><li>Receiving products from the delivery agent and supplying them in the branch warehouses</li><li>Cooperation and coordination with branch management.</li><li>Follow up the expiration date of the products accurately&middot; Building relationships and constant communication with current and potential customers.</li><li>Preparing any documents, &amp; paperwork &amp; agreement that the customer may need.</li><li>Build good customer satisfaction &amp; checking for after-sales services to our product.</li><li>Addressing &amp; explain any customer issues and reflected to the company's management.</li><li>Preparing clear work plans (daily/weekly/monthly) to get the target mention.</li><li>Periodic analysis of sales and customers to study consumer behaviour.</li><li>Any additional tasks requested from the line manager.</li></ul>SKILLS REQUIREMENT:-<ul><li>Ability to manage time</li><li>Collaborate and coordinate professionally with the rest of the team</li><li>Creating a good relationship with branch managers</li><li>customer service skills</li><li>Communication skills</li><li>problem solving</li><li>good user for Microsoft backed.</li><li>Be open to build relationships with various clients.</li><li>The high ability to memorize and recall to avoid missing customer requesting</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>are you able to joining immediately within 1 week ?</li></ul>License/Certification:<ul><li>driving license (Required)</li></ul>

Merchandiser

Space & Place Real Estate

We are Hiring!Human Resources Officer/HR Specialist (Full-Time/Contract)Location: Arjan, DubaiWe are seeking a proactive, organized, and experienced Human Resources Officer / HR Specialist to support our HR functions and contribute to our growing team in Dubai. You will play a key role in employee relations, recruitment, HR operations, and compliance with UAE labour laws.Key Responsibilities:<ul><li>Manage end-to-end recruitment processes including job postings, screening, and interviews</li><li>Coordinate onboarding and orientation for new hires</li><li>Maintain employee records and HR databases</li><li>Support payroll processing and benefits administration</li><li>Assist with performance management and training initiatives</li><li>Ensure compliance with UAE labour law and company policies</li><li>Handle employee queries, relations, and HR admin tasks</li></ul>Requirements: <ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>Minimum 5 years of HR experience in Real Estate (UAE experience preferred)</li><li>Strong understanding of UAE Labour Law</li><li>Excellent communication skills (English; Arabic is a plus)</li><li>Proficient with MS Office and HRIS systems</li><li>Detail-oriented, professional, and team-focused</li></ul>What we Offer: <ul><li>Competitive salary and benefits package</li><li>Health insurance</li><li>Annual leave and paid holidays</li><li>Professional Development opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED7,000.00 - AED9,000.00 per monthExperience:<ul><li>Human Resources Officer: 5 years (Required)</li></ul>

Human Resources Officer

Confidential

<div>
 
 
 JOB SUMMARY
 
 
 
 Contribute in creating best in class customer experience and maintain highest levels of customer service by regularly contacting and interacting with customers to understand their generic Industry dynamics and specific business needs, understanding customer issues, complaints and growth opportunities and work with internal teams to address them as per specified plans targets.
 
 
 
 
 
 
 Job Type
 
 : Contract (6-12 Months)
 
 
 
 Salary Package
 
 : AED 6,000
 
 
 
 Job Location
 
 : JAFZA
 
 
 
 
 
 
 KEY RESPONSIBILITY
 
 
 <ul>
 <li>
 Receives, reviews and coordinates customer&rsquo;s request / inquiry to the concerned department in order to process and resolve the customer&rsquo;s requested requirements.
 </li>
 <li>
 Reviews the case of bounced cheques as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
 </li>
 <li>
 Reviews the case of customers&rsquo; outstanding payments as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
 </li>
 <li>
 Reviews the case of customers&rsquo; non-renewal of lease and license as provided by Lease and License section and engage communication in order to notify their status and ensure that customers renew the lease and license. For non-resolution feedback is provided to Lease and License section in order to escalate the case to legal.
 </li>
 <li>
 Receives and reviews the customers&rsquo; request for downsizing their facilities and engage dialogue with customer to negotiate in retaining the current facility status and ultimately attain a win-win situation for the Customer and organization.
 </li>
 <li>
 Monitors and follows up with the concerned customers in order remind and for the timely resolution of their pending issues.
 </li>
 <li>
 Follows up with the concerned department on customer&rsquo;s requirements in order timely resolve the customer&rsquo;s requested requirements.
 </li>
 <li>
 Meets customers and discuss on notice of termination and in order to negotiate in retaining the Customer and provide them with alternative and attractive solution. If not resolved proceed with the termination procedures to be communicated to Lease and License section.
 </li>
 <li>
 Receives, reviews and coordinates customers complain to the concerned department in order to process and resolve the customer&rsquo;s requested requirements.
 </li>
 <li>
 10. Support the sales team by participating in the events that promotes the Parks and Zones business.
 </li>
 <li>
 Maintains/updates customer data regarding cases and ensure timely and accurate information are processed.
 </li>
 <li>
 Generates reports and submit to team leader in order to update their activities progress and accomplishment.
 </li>
 </ul>
 
 
 
 
 
 TECHNICAL COMPETENCIES
 
 
 <ul>
 <li>
 
 Commercial - Customer Focus:
 
 </li>
 <li>
 
 Customer Knowledge:
 
 Demonstrates good understanding of DP World's projects, services, and offerings and their associated customer segments.
 </li>
 <li>
 
 Administration - Activity Coordination
 
 </li>
 <li>
 
 Defining Required Resources :
 
 Performs complex, detailed tasks and analyses that successfully accomplish objectives, adhering to timelines, and provides status updates work, noting when obstacles may hinder progress.
 </li>
 <li>
 
 Following Up:
 
 Adheres to project deadlines and milestones, completing work either on time or ahead of schedule.
 </li>
 </ul>
 
 
</div>

Customer Service Executive

Al-Futtaim

<div>Job Requisition ID: 176202
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role

The Senior Customer Service Representative is responsible for managing client relationships, identifying customer requirements, and providing appropriate solutions in coordination with the Sales Team. This role serves as the main contact for clients, facilitating communication, resolving issues efficiently, and ensuring consistent service delivery. 


What you will do 

<ul><li> Act as the primary point of contact for assigned clients, ensuring all queries and requests are tracked and handled efficiently and within the agreed SLA.</li><li>Build and maintain strong, long-term relationships with clients to foster loyalty and improve retention by scheduling quarterly account management meetings between the Key Account Manager and our customers.</li><li>Work with Key Account Managers and customers to ensure all necessary documents are provided for efficient processing of New / Ex-fleet / Pre-lease orders.</li><li>Coordinate with internal teams i.e. Contract Origination, Vehicle Logistics and Key Account Managers to ensure timely Vehicle Delivery</li></ul>
<ul><li>Ensure Proactive tracking of Vehicles going through the Maintenance and Registration renewal processes with proactive communication on the ETAs to customers</li><li>Be the first point of escalation for complaints from designated corporate clients, addressing their inquiries proactively to prevent further escalation.</li><li>Record and monitor agreement renewal details, coordinating with Key Account Managers and customers to provide renewal updates and available options at least 15 days before the agreement expiration date.</li><li>Schedule Vehicle Offhires directly in the system based on Customer confirmation to enable timely vehicle collection and agreement closure</li><li>Upon Vehicle offhire, close the agreement in the system with accurate vehicle and offhire details and any pending Traffic fine, toll or damage chargeback to enable correct final invoicing.</li><li>Communicate client feedback and insights to management for process enhancement.</li><li>Support the resolution of client issues, escalating complex cases as needed.</li><li>Contribute to the development and implementation of customer experience initiatives.</li><li>Stay updated on industry trends and best practices in relationship management.</li></ul> 


Required Skills to be successful<div> 
<ul><li>Strong understanding of customer service processes and client engagement strategies.</li><li>Excellent interpersonal, facilitation, and presentation skills.</li><li>Ability to maintain organized tracking systems for client interactions.</li><li>Effective in setting priorities and managing multiple client accounts.</li><li>Proactive problem-solving and conflict resolution skills.</li></ul></div> 


What equips you for the role<div> 
<ul><li>University Graduate.</li></ul></div>
<ul><li>Minimum 1 year of experience in customer service, relationship management, or sales coordination.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Senior Customer Service Representative

Inspire

<div>
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Operate on rotational duties to cover reception services during business hours as directed by the Owner;
 </li>
 <li>
 One team approach across all service disciplines i.e. security, cleaning and maintenance;
 </li>
 <li>
 Provide impeccable customer service, anticipate customer needs and provide attentive service;
 </li>
 <li>
 Wear well-presented corporate uniform to be provided by the Contractor in line with the ICD Brookfield Place uniform policy;
 </li>
 <li>
 Repertoire of languages within the Reception Team (English and Arabic minimum);
 </li>
 <li>
 Where permanent staff are absent due to any type of leave, suitable replacement staff capable of performing the duties and with adequate knowledge of Building systems and operations are to be provided on a temporary basis.
 </li>
 </ul>
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 <ul>
 <li>
 Conduct all functions for visitor management within the Building in coordination with Building security;
 </li>
 <li>
 Welcome visitors arriving at the reception desk;
 </li>
 <li>
 Receive notifications from Tenants of expected visitors and ensure these are correctly logged in the visitor management system;
 </li>
 <li>
 For approved visitors, request, scan and log ID documents and information upon arrival and issue visitor access card;
 </li>
 <li>
 Provide instruction on process for use of visitor access card for entry and exit;
 </li>
 <li>
 For visitors without pre-approval, contact the relevant Tenant reception and request approval to allow access and comply with alternate procedures for specific Tenant requirements;
 </li>
 <li>
 Coordinate with security for the collection of visitor access cards returned using the turnstile card deposit
 </li>
 <li>
 Assist with access where required for people of determination;
 </li>
 <li>
 Report directly to the Helpdesk (via online form, email or phone call in case of emergency) any building defect or service requirement related to the reception, lobby and areas surrounding the reception service locations;
 </li>
 <li>
 Receive requests for service and complaints from visitors and Building occupiers and where possible inform them to contact the Helpdesk or log with the Helpdesk on their behalf;
 </li>
 <li>
 Familiarize with Building, DIFC and local amenities, attractions and facilities to be able to provide visitors and Building occupiers with clear and concise guidance when requested;
 </li>
 <li>
 Reporting (Daily, Weekly, Monthly, Quarterly, Annually);
 </li>
 <li>
 Daily briefing with Tenant Relationship Manager;
 </li>
 <li>
 Daily Status Update (Weekdays);
 </li>
 <li>
 Weekly look ahead report;
 </li>
 <li>
 Monthly Contract Management Report;
 </li>
 <li>
 Monthly Financial Statement;
 </li>
 <li>
 Annual Training &amp; Appraisal Overview Report;
 </li>
 <li>
 Incident Reports and Witness Statements as required;
 </li>
 <li>
 Any other reports deemed necessary by the Owner in relation to the reception operations of the Building;
 </li>
 <li>
 Establish and maintain following documentation and records;
 </li>
 <li>
 Site Specific Assignment Instructions &ndash; to be reviewed upon any material change or at least once annually;
 </li>
 <li>
 Staff attendance records;
 </li>
 <li>
 Audit/inspection reports;
 </li>
 <li>
 Incident Reports &amp; Associated Witness Statements;
 </li>
 <li>
 Accident Reports &amp; Associated Witness Statements;
 </li>
 <li>
 Any other reports deemed necessary by the Owner in relation to the cleaning operations of the Building;
 </li>
 <li>
 Familiarize with the Emergency Response, Business Continuity and Disaster Recovery Plans for the Building and align with the relevant instructions in these plans;
 </li>
 <li>
 Follow the instructions of the Owner in regard to Health, Safety &amp; Environmental initiatives;
 </li>
 <li>
 Adhere to all Building regulations, policies and procedures;
 </li>
 <li>
 Ensure all team members receive training in the Emergency Evacuation procedures for the Building and participate in all Emergency Evacuation exercises;
 </li>
 <li>
 Redirect courier, service and delivery personnel arriving at reception requesting Building entry to the Courier Reception at Level B1;
 </li>
 <li>
 Liaise with security personnel on security related issues;
 </li>
 <li>
 Conduct comprehensive duty handover from and to Building security team at beginning and end of service hours respectively;
 </li>
 <li>
 Support management with the conduct of customer satisfaction survey distribution and receipt of responses where requested; and
 </li>
 <li>
 Support management with general administration duties as requested from time to time.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification:
 
 
 
 <ol>
 <li>
 High school certificate or equivalent.
 </li>
 <li>
 Administration qualifications.
 </li>
 </ol>
 
 
 
 
 
 
 Experience and Skills:
 
 
 
 <ol>
 <li>
 Minimum
 
 2 years&rsquo; experience
 
 in
 
 Receptionist or Customer Service
 
 roles
 </li>
 <li>
 
 Multilingual
 
 capability
 </li>
 <li>
 
 Real estate / property management background
 
 is an advantage
 </li>
 </ol>
 
 
</div>

Client Relations Specialist

Explore 1638+ Customer relations specialist in Dubai this March. Find roles across top companies and apply now to boost your career.