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customer relations specialist

The First Group

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.</li><li>
Optimize customer journeys to enhance engagement, retention, and lifetime value.</li><li>
Optimize customer journeys to enhance engagement, retention, and lifetime value.</li><li>
Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.</li><li>
Generate reports and insights to optimize future marketing strategies.</li><li>
Improve CRM processes to enhance efficiency and personalization.</li><li>
Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.</li><li>
Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.</li></ul>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
Hands-on experience with CRM platforms.</li><li>
Strong analytical skills.</li><li>
Strong organizational skills to handle multiple campaigns simultaneously.</li><li>
Familiarity with A/B testing, API integrations, and digital marketing trends.</li></ul></div>

CRM Specialist

The First Group Hospitality

Al-Futtaim

<div>Job Requisition ID: 171812
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

This role is the representation of the brand &amp; division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement &amp; customer retention. 


What you will do:
<ul>
<li>Build long-term relationships with customers to ensure customer retention &amp; loyalty.</li>
<li>Achieve financial objectives by upselling &amp; discount control, to meet monthly revenue targets.</li>
<li>Actively engage with the customer through consultation on customer needs &amp; service requirements, through the whole service process, in order to ensure the vehicle is fixed right the first time.</li>
<li>Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.</li>
<li>At the time of delivery (of the vehicle), ensure that the customer is provided a detailed explanation of all work performed &amp; cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.</li>
<li>Effectively manage customer complaints to satisfactory closure of all complaints, to sustain &amp; improve the Customer Service Value &amp; Net Promoter Scores.</li>
<li>Active compliance to all Standard Operating Procedures, Company policies &amp; Distributor Programs to ensure consistency in the customer experience.</li></ul> 


Required skills to be successful:
<ul>
<li>Diploma or Bachelor of Automobile /Mechanical Engineering.</li>
<li>3 to 5 years overall experience with the automotive industry, preferably in a similar service role.</li>
<li>Working knowledge of MS office, SAP knowledge preferred.</li>
<li>Customer handling skills.</li>
<li>Good communication skills.</li>
<li>Conversant English &amp; basic Arabic speaking.</li>
<li>Technically proficient.</li>
<li>Product and process knowledge</li></ul> 


About the team:

Our team is dedicated to delivering exceptional customer service and ensuring a seamless aftersales experience. You will work closely with customers, Reception Managers, Aftersales Managers, and Workshop Teams to achieve our service and sales revenue targets. This role requires a high level of customer relationship skills to increase customer retention and loyalty. Our team values collaboration, dedication, and a commitment to excellence, and we are looking for someone who shares these values to join us. 


What equips you for the role:
<ul>
<li>Customer oriented.</li>
<li>Honest and responsible.</li>
<li>Culturally sensitive.</li>
<li>Good teamwork.</li>
<li>Excellent interpersonal skills</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Service Advisor - Commercial Vehicles

H J REAL ESTATES

About Us: We are a growing real estate brokerage in Dubai, committed to building a strong and diverse team that thrives in a professional and supportive work environment.Job Description: We are looking for motivated and dedicated individuals to join our team as Telecallers / Client Relations Executives. This role is ideal for candidates who are looking for long-term growth within the company. Freshers are welcome to apply; prior experience in telecalling or real estate will be an added advantage.Key Responsibilities:<ul><li>Handle client calls with confidence and professionalism.</li><li>Engage with clients via WhatsApp Business, emails, and calls.</li><li>Fix meetings and ensure consistent follow-ups.</li><li>Write professional and engaging messages on WhatsApp and emails.</li><li>Maintain accurate client records in CRM and Excel.</li><li>Coordinate effectively with the sales team to support conversions.</li></ul>Requirements:<ul><li>Strong communication skills (verbal &amp; written).</li><li>Proficiency in professional texting and WhatsApp communication.</li><li>Comfortable using WhatsApp Business, Excel, CRM, and emails.</li><li>English fluency is mandatory; knowledge of additional languages is a plus.</li><li>Positive attitude, willingness to learn, and commitment to stay long-term.</li></ul>What We Offer:<ul><li>Training and mentorship for freshers.</li><li>Diverse and supportive work culture.</li><li>Growth opportunities within the company.</li></ul>Note - Someone who will engage with clients in Australia and Singapore. Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Client Relations Executive - Telecaller

Al Tayer Group

<div>
 
 
 
 Job Purpose
 
 
 
 &bull; To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs
 
 
 
 Essential Roles and Responsibilities
 
 
 
 Functional Roles and Responsibilities
 
 &bull; Receive and greet customers, discuss servicing/ repair needs, guide them on assessment &amp; repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
 
 &bull; Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
 
 &bull; Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 &bull; Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
 
 &bull; Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
 
 &bull; Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company&rsquo;s genuine interest in sorting out his problem so as retain customer&rsquo;s confidence.
 
 &bull; Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 &bull; Up sell new accessories, service packages, additional service and participate actively in service campaign.
 
 &bull; Upgrade product knowledge through web based training and class room training.
 
 &bull; Establish cordial relation with customers and workshop staff.
 
 &bull; Follow up on Work In Progress (WIP) targeting closer in 30 days.
 
 &bull; Follow-up with customers on long pending vehicles for taking delivery.
 
 
 
 Job Requirements
 
 
 
 Education/Certification and Continued Education
 
 &bull; Vocational qualification in automotive trade or
 
 &bull; Diploma in Automobile Engineering or graduate
 
 
 Years of Experience
 
 &bull; 2 -5 years experience in automotive trade
 
 
</div>

Service Advisor

UAE CHINA CHAMBER OF COMMERCE

UAE-CHINA CHAMBER OF COMMERCEFor the Qualified Candidates, we will reach out within 2 days.We are seeking an experienced public relations specialist to drive growth for our professional association. The ideal candidate will combine strong business development skills with international organization experience.Key Requirements:<ul><li>Proven track record in public relations or membership engagement</li><li>Experience working with international organizations and global markets</li><li>Strong relationship-building skills with professionals and decision-makers</li><li>Understanding of strategic communication approaches and relationship management</li><li>Ability to communicate effectively across time zones and cultural contexts</li><li>Experience promoting intangible benefits (networking, professional development, credentials)</li><li>Knowledge of professional association value propositions and member engagement</li></ul>Position OverviewJoin UECN's dynamic team as a Public Relations Specialist, driving membership growth and facilitating international business relationships between the UAE and China. This full-time position offers unique exposure to cross-cultural business practices and international commerce management. Reports to Assistant Secretary-General.Key Responsibilities<ul><li>Drive membership acquisition through strategic communication and relationship building</li><li>Develop and manage outreach programs for international B2B prospects</li><li>Articulate membership ROI and value propositions to decision-makers</li><li>Coordinate international client meetings and membership presentations</li><li>Build and maintain relationships with professionals across UAE-China business community</li><li>Support member retention through engagement and relationship management</li><li>Track outreach milestones, communication metrics, and membership growth</li><li>Facilitate cross-cultural communication between potential members and stakeholders</li><li>Develop marketing materials and membership benefit presentations</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives</li><li>Hands-on international business development experience</li><li>Professional mentorship and career advancement opportunities</li><li>Cross-cultural work environment with global networking</li><li>Growth opportunities in UAE-China business community</li></ul>Application ProcessSubmit to [info@uecn.org]: Resume/CV, Cover letter, Sales portfolio/track record, Two professional referencesJob Type: Full-time, Permanent Position Experience Required: Public Relations/Membership Engagement: 3+ years (Required) Language: English (Required - Professional proficiency)Application Questions:What is your availability for full-time commitment? Describe your track record in public relations or membership engagement.Join UECN to advance your career in international public relations and drive growth in UAE-China business relations!Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Describe your track record in membership sales or B2B business development.</li></ul>Experience:<ul><li>B2B Sales/Membership Acquisition: 3 years (Required)</li></ul>

Public Relation Specialist

MOOEi

Job Offer &ndash; Social Media &amp; PR Specialist (360&deg; Fashion Communications)Location: Dubai, UAE Industry: Luxury Women&rsquo;s Fashion Employment Type: Full-timeAbout UsWe are a luxury women&rsquo;s fashion house redefining elegance and exclusivity through ready-to-wear and couture collections. As we expand regionally and internationally, we are seeking a Social Media &amp; PR Specialist who understands 360&deg; fashion communications &mdash; blending social media, PR, influencer relations, events, and brand positioning into one seamless strategy.Role OverviewThe Social Media &amp; PR Specialist will be the voice and face of the brand, managing both online presence and real-world exposure. This role requires a deep understanding of luxury women&rsquo;s fashion, digital storytelling, and brand positioning. The ideal candidate is equally comfortable creating reels, coordinating with influencers, writing press releases, and organizing fashion events.Key ResponsibilitiesSocial Media (Digital Presence)<ul><li>Create and publish daily posts, reels, and stories across Instagram, TikTok, Facebook, and emerging platforms.</li><li>Engage with the audience: reply to DMs, comments, and customer inquiries in a luxury brand voice.</li><li>Develop monthly content calendars and align them with collection launches and events.</li><li>Monitor performance (engagement, reach, conversions) and optimize content strategy.</li></ul>Public Relations (Reputation &amp; Media)<ul><li>Build and manage relationships with influencers, fashion editors, and stylists.</li><li>Identify, negotiate, and manage influencer collaborations (ambassadors, barter deals, paid partnerships).</li><li>Draft and distribute press releases, press kits, and media coverage reports.</li><li>Secure features in high-end fashion publications (Vogue, Harper&rsquo;s Bazaar, Elle, Grazia).</li></ul>Events &amp; Activations<ul><li>Plan and execute brand events, pop-ups, and collection launches.</li><li>Curate guest lists including VIP clients, media, and influencers.</li><li>Coordinate invitations, media coverage, and event logistics.</li><li>Ensure the brand experience reflects exclusivity and luxury identity.</li></ul>Brand Positioning &amp; Identity<ul><li>Maintain consistent brand tone, voice, and visual identity across all communications.</li><li>Translate the Creative Director&rsquo;s vision into social + PR campaigns.</li><li>Position the brand as a leader in luxury women&rsquo;s fashion in GCC and global markets.</li><li>Monitor competitors and ensure brand differentiation.</li></ul>360&deg; Strategy &amp; Growth<ul><li>Report on performance across social, PR, and events.</li><li>Suggest strategies to grow brand awareness and loyalty.</li><li>Monitor online mentions and protect brand reputation.</li><li>Collaborate with marketing and sales teams to align campaigns with business goals.</li></ul>Qualifications<ul><li>Proven experience in social media, PR, and events &mdash; ideally in the luxury fashion sector.</li><li>Strong knowledge of women&rsquo;s fashion trends and GCC fashion culture.</li><li>Existing network of influencers, stylists, and media contacts is a strong plus.</li><li>Excellent communication and negotiation skills.</li><li>Creative mindset with strong visual storytelling ability.</li><li>Fluent in English (Arabic is a plus).</li></ul>We Offer<ul><li>A creative and inspiring work environment in a luxury fashion house.</li><li>Competitive salary + performance-based incentives.</li><li>Opportunities to attend international fashion events and collaborate with high-profile influencers.</li><li>Career growth in PR, brand management, and international fashion exposure.</li></ul>To Apply: Send your CV and portfolio (examples of social/PR campaigns you&rsquo;ve managed) via WhatsApp 058 888 8864Job Types: Full-time, Permanent, ContractPay: AED3,000.00 - AED10,000.00 per month

Marketing & PR Manager

Explore 3168+ Customer relations specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

3168 customer relations specialist jobs IN Dubai

CRM Specialist

CRM Specialist

Service Advisor - Commercial Vehicles

Client Relations Executive - Telecaller

Service Advisor

Public Relation Specialist

Marketing & PR Manager