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UNO Capital

Customer Relations ExecutiveAbout UNO CapitalAt UNO Capital, we are a leading authority in Citizenship by Investment and Residency by Investment programs, headquartered in the vibrant city of Dubai, United Arab Emirates. Our mission is to empower high-net-worth individuals and families to achieve global mobility, financial flexibility, and lasting security through expertly curated citizenship and residency solutions. Representing prestigious programs in countries such as Antigua &amp; Barbuda, Dominica, Saint Kitts &amp; Nevis, Portugal, Greece, and beyond, we provide seamless access to visa-free travel, wealth optimization, and familial stability with investment opportunities starting at USD 130,000. Join our dynamic, client-centric team and play a pivotal role in transforming lives through global citizenship.Position OverviewWe are seeking a dedicated and professional Customer Relations Executive to join UNO Capital&rsquo;s esteemed team. This multifaceted role combines exceptional client service, administrative support, and sales acumen within the exciting Citizenship by Investment industry. As the first point of contact for our valued clients, you will deliver outstanding experiences, provide administrative support to our Director, and contribute to our sales initiatives. If you are an organized, articulate, and motivated individual passionate about building meaningful client relationships, we invite you to join us in shaping brighter futures.Key Responsibilities<ul><li>Client Engagement via Phone: Efficiently handle incoming client inquiries, providing detailed information about our Citizenship by Investment and Residency programs, qualifying leads, and directing calls to the appropriate team members to ensure a seamless client experience.</li><li>Reception Management: Serve as the welcoming face of UNO Capital, greeting visitors, maintaining a professional and organized front office, managing mail and deliveries, and ensuring smooth daily operations at our Dubai headquarters.</li><li>Administrative Support for the Director: Provide part-time secretarial support to the Director, including scheduling meetings, managing calendars, drafting correspondence, and organizing documents to enhance executive efficiency.</li><li>Sales Initiatives: Proactively conduct outbound sales calls to engage prospective clients, promote our investment programs, follow up on leads, and collaborate with the team to drive business growth and achieve sales targets.</li><li>Team Collaboration: Work closely with colleagues to uphold UNO Capital&rsquo;s commitment to exceptional client service and contribute to a cohesive, high-performing office environment.</li></ul>Qualifications and Skills<ul><li>Proven experience in customer service, reception, or administrative roles; prior experience in sales or the investment/immigration industry is highly advantageous.</li><li>Outstanding communication and interpersonal skills, with a natural ability to build rapport with a diverse, international clientele.</li><li>Fluency in English or Russian (written and verbal); proficiency in an additional language (e.g., Arabic or Mandarin) is a strong asset, with a preference for native Russian speakers to serve our global client base.</li><li>Exceptional organizational and multitasking skills, with a keen eye for detail and a professional demeanor.</li><li>Proficiency in Microsoft Office Suite and familiarity with CRM tools.</li><li>Ability to thrive both independently and collaboratively in a fast-paced, dynamic environment.</li></ul>Work Schedule and Location<ul><li>Schedule: Full-time, Monday through Friday, 9:00 AM to 5:00 PM.</li><li>Location: On-site at our modern office in The Onyx Tower 2, The Greens, Dubai, UAE.</li></ul>Why Join UNO Capital?<ul><li>Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package tailored to reward your contributions.</li><li>Career Growth: Unlock opportunities for professional development in the fast-growing global mobility and investment sector.</li><li>Supportive Culture: Thrive in a collaborative, innovative, and client-focused work environment that values your unique talents.</li><li>Meaningful Impact: Make a difference by helping clients achieve their dreams of global citizenship and financial freedom.</li></ul>How to ApplyIf you are passionate about delivering exceptional client experiences and eager to contribute to UNO Capital&rsquo;s mission, we would love to hear from you. Please submit your resume and a tailored cover letter to s.t.michael@uno-capital.com. For more information about our company and services, visit www.uno-capital.com.UNO Capital is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Customer Relations Executive

Waterfall Pumps Manufacturing

Company DescriptionWaterfall Pumps Manufacturing, based in Dubai, UAE, is a leading manufacturer of firefighting pumps. We provide high-quality, continuously improved fire protection solutions that help save lives, protect properties, and raise awareness about the importance of fire safety.Role DescriptionThis is a full-time on-site role located in Dubai, United Arab Emirates, for a Human Resources Administrative Specialist. The Human Resources Administrative Specialist will handle daily HR-related tasks such as employee relations, HR management, and customer service. Responsibilities include communicating with employees, managing HR documentation, organizing company events, and assisting in the development and implementation of HR policies.Qualifications<ul><li>2&ndash;3 years of HR or administrative experience in the UAE</li><li>Excellent Communication skills and Employee Relations management</li><li>Strong Customer Service abilities</li><li>Attention to detail and organizational skills</li><li>Ability to work independently and as part of a team</li><li>Bachelor's degree in Human Resources, Business Administration, or related field</li></ul>Benefits<ul><li>Salary package to be discussed based on experience and qualifications</li><li>Company-provided transportation</li><li>Standard benefits in line with UAE labor law (health insurance, annual leave, etc.)</li><li>Opportunities for learning and professional growth</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current &amp; Expected salary in AED</li><li>Expected Date of Joining</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>UAE: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Human Resources Administrative Specialist

AW Rostamani

<div><div>&middot; Responsible to attend high profile &amp; major fleet customers
&middot; Follow the OEM standards in all customer touch points
&middot; Promptness in receiving/greeting customers, understand their needs
&middot; Proper inventory of customer&rsquo;s vehicle and record customers&rsquo; requirements
&middot; Updating customer data base
&middot; Re-confirm the Job requirements/Repair details/cost involved/delivery time etc and obtaining customer&rsquo;s approval
&middot; To arrange test drive as required jointly with customer
&middot; Ensure legible and clear job advice and create job card
&middot; Follow-up the job progress
&middot; Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals
&middot; Brief the customer on warranty coverage/Service contract coverage
&middot; Promoting Service Contracts/other service products (upselling)
&middot; Ensure job cards are closed on time
&middot; Ensure car is cleaned and ready for delivery as per the promised date and set time
&middot; Notify customer in in advance in case of delay
&middot; Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
&middot; Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc)
&middot; Develop and maintain long term relationship to enhance customer retention
&middot; Handle customer complaints on priority and bring it to the notice of the superiors
&middot; Attend customer queries promptly
&middot; Ensure the pending job cards to be closed within the time limit
Educational Qualification
&middot; Degree/3-year Diploma in Automobile/Mechanical Engineering
Work Experience
&middot; 3 years practical experience with Dealers in similar positions Experience with EV automotive brand is highly preferred
Competencies
&middot; Customer handling &amp; negotiation skills
&middot; Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries)
&middot; Excellent customer service, communication, and interpersonal skills
&middot; Strong organizational and multitasking abilities
&middot; Ability to manage time effectively and prioritize tasks in a fast-paced environment
&middot; Proficiency in Microsoft Office Suite and service management software (preferred) 
Languages
&middot; English, Arabic is desirable</div></div> <div></div> <div></div> <div></div> <div></div>

Service Advisor

Seven Wellness Club

<div>The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.<div></div> 
KEY RESPONSIBILITIES:<div></div> 
Member Engagement and Support: 
<ul><li>
Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy. 
</li><li>
Greet members warmly and provide personalized assistance to ensure a seamless experience. 
</li><li>
Actively promote membership upgrades, class bookings, and premium services.</li></ul> 
Complaint Resolution: 
<ul><li>
Handle member complaints and resolve issues promptly, escalating to management when necessary. 
</li><li>
Follow up to ensure issues are resolved to the member&rsquo;s satisfaction.</li></ul> 
 Membership Management: 
<ul><li>
Assist with member onboarding, renewals, cancellations, and account management. 
</li><li>
Maintain accurate member records in the system, ensuring data privacy and security.</li></ul> 
Collaboration: 
<ul><li>
Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication. 
</li><li>
Support marketing initiatives by promoting events, offers, and programs.</li></ul> 
Facility Tours and Promotions: 
<ul><li>
Conduct guided tours for prospective members, highlighting the club&rsquo;s premium amenities and services. 
</li><li>
Proactively recommend personalized services to enhance the member experience.</li></ul> 
Member Retention: 
<ul><li>
Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention. 
</li><li>
Identify at-risk members and implement strategies to enhance their experience.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor&rsquo;s degree in hospitality, customer service, business, or a related field (preferred) 
</li><li>
At least 1&ndash;2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment. 
</li><li>
Excellent verbal and written communication skills. 
</li><li>
Strong interpersonal and relationship-building abilities. 
</li><li>
Conflict resolution and problem-solving skills. 
</li><li>
High emotional intelligence and empathy. 
</li><li>
Proficiency in customer relationship management (CRM) software and office tools. 
</li><li>
Background in the fitness, hospitality, or service industry is a plus.</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div></div><div> 
Competitive Salary: Based on experience and role responsibilities 
</div><div>
Club Access: Full access to SEVEN Wellness Club facilities and classes 
</div><div>
F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena 
</div><div>
Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands 
</div><div>
Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being</div></div>

Customer Relationship Officer

Emirates Islamic

<div>To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The primary purpose of this job is :
<ul><li>Provide end to end customer service to Priority Banking customers as per bank TAT&rsquo;s
</li><li>Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM&rsquo;s portfolio. Along with supporting processing customer applications/ system requests etc.
</li><li>Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
</li><li>Address customer complaints &amp; provide First Contact Resolution where ever possible
</li><li>Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
</li><li>Follow-up with customer post complaint resolution ensuring customer experience
</li><li>Adherence to applicable policies &amp; procedures to safeguard bank&rsquo;s interests
</li><li>Report discrepancies to management
</li><li>Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank
</li></ul>Job Skills &amp; Qualifications:
<ul><li>High School or Bachelor degree
</li><li>Relevant experience in related/similar job
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Customer Relationship Officer (UAE Nationals Only)

Hilton

<div>Guest Service Specialist at Waldorf Astoria Dubai International Financial Centre - UAE Nationals Only
As a Guest Service Specialist, you will play a pivotal role in shaping our guests' first impressions, committed to delivering an extraordinary and unforgettable experience that reflects the highest standards of courtesy, professionalism, and True Waldorf service.
In this role, you will personally welcome guests upon arrival, engage with them throughout their stay, and provide seamless assistance with their needs and inquiries. Your focus will be on delivering exceptional care, particularly for VIP and long-stay guests, ensuring their experience aligns with the brand&rsquo;s excellence and Forbes 5-Star standards.
What will I be doing?
<ul><li>Greeting and interacting with VIP and long-stay guests, providing assistance with their inquiries.</li><li>Managing the guest journey at all touchpoints: pre-arrival, arrival, stay, departure, and post-departure, ensuring seamless and personalized experiences.</li><li>Anticipating and exceeding guest expectations by ensuring preferences are met and leveraging opportunities to deliver exceptional service.</li><li>Monitoring VIP guest satisfaction by maintaining proactive and consistent communication throughout their stay.</li><li>Reviewing daily arrivals to flag VIP guests, coordinating amenities, and conducting room inspections in collaboration with the Personal Concierge team.</li><li>Being present in high-traffic areas, such as the lobby and public spaces, especially during peak times, to assist guests and provide visibility.</li><li>Handling and resolving guest concerns, recording details, and escalating issues to leaders as necessary, while ensuring adherence to Forbes 5-Star standards.</li><li>Maintaining a strong knowledge of the hotel&rsquo;s products and services, guest experience platforms, and online review systems to align with brand excellence.</li><li>Providing operational support to the guest relations team as needed.</li></ul>
What are we looking for? 
Guest Service Specialist at Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the following skills and characteristics:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Guest services experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li>
</ul>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts? 
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Guest Service Specialist at Waldorf Astoria Dubai International Financial Centre - UAE Nationals Only

Ferrari Group

<div>For our branch in Dubai, UAE we are hiring a 
Logistics Customer Services Specialist
Ferrari Logistics Middle East FZE is seeking a Logistics Customer Service Specialist to oversee seamless operational workflows across Ferrari Network Offices and partner agents. The role involves coordinating logistics operations, supporting regional projects, and ensuring top-tier service delivery for both internal and external stakeholders. The ideal candidate will bring a balance of analytical skills, operational expertise, and strong stakeholder management.
Key Responsibilities
<ul><li>Act as the main liaison between Ferrari Network Offices, agents and stakeholders to ensure effective communication</li>
<li>Manage and follow up on rates, billing, and invoicing with agents to ensure accuracy and timeliness</li>
<li>Support planning, coordination, and execution of regional brand events, luxury shows, and special projects</li>
<li>Provide operational reporting, performance analysis, and recommendations for process improvements</li>
<li>Ensure consistent service quality and client satisfaction across logistics operations</li>
<li>Conduct data analysis and provide actionable insights to optimize workflows and enhance efficiency</li>
<li>Collaborate with internal teams and external partners to resolve operational challenges promptly.</li>
</ul>
Requirements
<ul><li>Bachelor&rsquo;s degree in Logistics, Supply Chain, Business Administration, or a related field</li>
<li>3&ndash;5 years of professional experience in logistics, operations, or supply chain management</li>
<li>Language: English (must) plus French (preferred) or Italian (preferred)</li>
<li>Strong analytical, problem-solving, and reporting skills</li>
<li>Proven ability to manage diverse stakeholders and maintain excellent client relations</li>
<li>Excellent communication skills in English (Arabic is an advantage)</li>
<li>Flexibility to travel within the region as required.</li></ul> 
 
If you&rsquo;re ready to take on this exciting challenge, apply now or share with your network!
AT FERRARI GROUP, WE BUILD RELATIONSHIPS
Ferrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide. Ferrari Group firmly believes that the key to winning the hearts of clients lies in &ldquo;adding value&rdquo;: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers&rsquo; needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.
Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.</div>

LOGISTICS CUSTOMER SERVICE SPECIALIST

Explore 3604+ Customer relations specialist in Dubai this October. Find roles across top companies and apply now to boost your career.