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customer relations specialist

The Watch Scanner

Company DescriptionThe Watch Scanner is a community and platform dedicated to exceptional pre-owned luxury timepieces. We offer an exclusive selection of authenticated watches from prestigious brands, providing a seamless experience defined by trust, discretion, and refinement. We guide collectors and enthusiasts towards timepieces that reflect their individuality and legacy in a world where a luxury watch symbolizes distinction, success, and personal expression.Role DescriptionThis is a full-time on-site role located in Dubai for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, coordinating sales efforts, and ensuring seamless customer interactions. Day-to-day tasks include analyzing customer data, communicating with clients, managing CRM software, and overseeing customer projects. This role requires a proactive approach to maintaining high standards of customer satisfaction and engagement.Key ResponsibilitiesRespond to client inquiries across all channels with professionalism and graceConvert inquiries into qualified leads for the sales teamAssess and categorize clients in our CRM system based on preferences, budget, and profileMaintain detailed client records and interaction historyCoordinate with sales and authentication teams for seamless client experiencesRequired Qualifications2-3 years experience in luxury retail, hospitality, or high-end client servicesProven ability to engage with VIP and high-net-worth clienteleExcellent written and verbal communication in English (Arabic is a plus)Experience with CRM systems and database managementStrong organizational skills and attention to detailPreferred:Passion for luxury watches and horologyAbility to qualify and prioritize high-value opportunitiesProactive, self-motivated, and diplomaticCultural awareness and discretion when handling VIP clientsHow to ApplyEmail your CV and brief cover letter to: michel@thewatchscanner.comSubject: CRM Manager - [Your Name]Please include your relevant luxury experience and an example of successfully converting an inquiry into a client relationship.Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Luxury Client Relationship Management : 1 year (Required)</li></ul>

Client Relationship Management Specialist

Emirates

Job PurposeTo deliver a seamless sales and service experience to Emirates Holidays customers through sharing expertise of our destinations and providing operational and service support to our customers across all stages of their journey, across our various channels including, but not limited to, phone, face-to-face, email, WhatsApp, and live chat.ResponsibilitiesGENERICProvide a high-quality customer experience to every customer, every time.By listening carefully to our customers, you will understand their exact needs &amp; requirements, ensuring that all queries are dealt with within our minimum service level agreements.Ensuring that all forms of contact are handled quickly, and with a friendly `can-do? attitude, whilst achieving and exceeding sales &amp; service performance targets, against key performance indicators.Using initiative, keep up to date with product changes, and personal development to always be one step ahead of the game.Build and maintain valuable relationships with customers and partners, ensuring that tone of voice, written language and contact are in line with our brand guidelines.Where appropriate, find the opportune time to promote &amp; sell our wide range of products &amp; services.Effectively utilise all available systems, including our CRM system, to effectively manage the customer lifecycle.SPECIFICRetail stores Meet customers face to face at one of our retail outlets, working in a fast paced environment, inspiring our new &amp; existing customers handcraft their perfect holiday. Using a combination of new technology, and personalised customer service, showcase our fantastic product range, and bring holidays to life. You will act as a brand ambassador, adhering to the meticulous Emirates grooming standards, ensuring that you represent Emirates Holidays at all times.Customer Fulfilment Conduct financial reconciliation on Emirates Holidays bookings, working closely with the respective stakeholders including business finance to ensure accurate file closures, to record profit Ticketing for all Emirates Holidays bookings, in line with the agreed guidelines. Provide business support to the outstations sales team, helping them to secure the sale by coordinating with suppliers for rates and availability, assisting with ticketing queries, providing product support, dealing with failed flights and hotels, and tallying of financial records.Customer Relations Review, investigate &amp; respond to all customer complaints in line with our agreed standards and policies. Work closely with our various internal and external stakeholders to find solutions when things go wrong. Act as the first port of call for any in-resort customer emergencies or disruption, supporting them with making urgent changes to their bookings, coordinating with our suppliers, and provide them with advice.Dubai In-Resort Concierge Effectively engage with customers ahead of their arrival with a pre-departure call, giving them an overview of their holiday, capturing special requests, as well as promoting our range of ancillary products. Conduct welcome meetings with customers? upon their arrival, helping them get the best from their holiday. Achieve the agreed in-resort sales and customer satisfaction targets.Non-Voice Handle emails, live chat &amp; WhatsApp messaging in line with our agreed service standards &amp; SLAs.

Travel Consultant

MASS POTATATO CHIPS MANUFACTURING &CHEESE BALLS

Job descriptionTASK &amp; REQUERMENT: -<ul><li>Knowledge of market procedures (Etihad, Lulu, Associations)</li><li>Interest in displaying items and products well and holograms</li><li>Receiving products from the delivery agent and supplying them in the branch warehouses</li><li>Cooperation and coordination with branch management.</li><li>Follow up the expiration date of the products accurately&middot; Building relationships and constant communication with current and potential customers.</li><li>Preparing any documents, &amp; paperwork &amp; agreement that the customer may need.</li><li>Build good customer satisfaction &amp; checking for after-sales services to our product.</li><li>Addressing &amp; explain any customer issues and reflected to the company's management.</li><li>Preparing clear work plans (daily/weekly/monthly) to get the target mention.</li><li>Periodic analysis of sales and customers to study consumer behaviour.</li><li>Any additional tasks requested from the line manager.</li></ul>SKILLS REQUIREMENT:-<ul><li>Ability to manage time</li><li>Collaborate and coordinate professionally with the rest of the team</li><li>Creating a good relationship with branch managers</li><li>customer service skills</li><li>Communication skills</li><li>problem solving</li><li>good user for Microsoft backed.</li><li>Be open to build relationships with various clients.</li><li>The high ability to memorize and recall to avoid missing customer requesting</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>are you able to joining immediately within 1 week ?</li></ul>License/Certification:<ul><li>driving license (Required)</li></ul>

Merchandiser

Mashreq Corporate & Inve...

An Employee Relations Specialist will be responsible for maintaining positive employee relationships and ensuring compliance with employment laws.The role requires to handle sensitive employee issues and employee records with high degree of confidentiality and integrity, facilitate training, and provide guidance on PICG policies and procedures in accordance with the overall organizational policies and in keeping with the local laws and regulations. The incumbent will work closely with the Global ER head to support all facets of PICG for the business.Addressing employee relations issues, such as harassment allegations, work complaints, or other employee concerns.Contacting employees whose BGV is red along with the PABP s and taking appropriate actions in consultation with the business.Conducting investigations on breach of code of conduct, negative background verification and whistleblower complaints. Providing support to other People Advisory &amp; Business Partners by ER issues, taking legal opinion where necessary and communicating to employees, business stakeholders and corporate stakeholders. Scheduling audits on policies and processes, overseeing third party vendor audits as part of statutory compliance and managing communications for PICG to the business. Documenting terminations, warning letters, legal opinion, and all Employee relations related information. Being the part of IC for Prevention of Sexual harassment (POSH), liaising with the external vendor, tracking completion of POSH training and training of IC members. Assisting PABP with employees' needs, resolving their concerns, and improving employee relations concerns proactively within the workplace.A professional or relevant post graduate management qualification is essential.7-10 years of experience in Human Resources with specialization in employee relations both operational and strategic level.Strong interpersonal skills, influencing, high level of analytical ability.Prior work experience with banking business/financial services industry is a distinct advantage.Highly customer focused, as it demands in a service industry.Strong leadership skills, experience in working with matrixed organizations. In-depth knowledge of all subjects in HR with experience of labor laws and employee relations is preferred.A proven track record of complex employee relations issues.

Assistant Manager, Employee Relations

Hilti Group

<div><div><div><div>MAKE YOUR CAREER REAL WITH HILTI
The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients. 
WHAT YOU'LL DO
As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include: 
 
To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy. 
To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction. 
To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system. 
To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration. 
To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers. 
To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service. 
To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality. 
WHAT YOU&rsquo;LL BRING
UAE National Family Book (to comply with the UAE Emiratization law) 
A Bachelor&rsquo;s Degree 
Proficiency in English (verbal and written) 
Good computer skills (ideally SAP) 
An excellent telephone manner 
Exceptional interpersonal and negotiation skills 
High commitment to customer satisfaction 
Team playing skills with strong customer orientation 
Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area 
WHAT&rsquo;S IN IT FOR YOU
Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after. 
WHY HILTI
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. 
COMMITMENT TO INCLUSION
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. 
Hilti is an equal opportunity employer. We look forward to receiving your application! 
</div></div><div><div>APPLY NOW
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Customer Service Representative (Emiratised Role)

CREDITCARE CREDIT MANAGEMENT LLC

Hiring: CSR/ Company: Creditcare Credit Management Location:Dubai, UAE Salary: Up to AED 3,500 Experience: Minimum 1 year in a collection agencyJob Overview:Creditcare Credit Management is seeking a femaleCustomer Service female to work as a Financial Advisor. The candidate must have strong collection skills and be capable of managing customer debts through structured salary-based repayment plans. She will act as a financial guide, helping clients settle their debts responsibly while maintaining professionalism and empathy.Key Responsibilities:<ul><li>Act as a financial advisor to clients with outstanding bank debts</li><li>Use negotiation and collection skills to recover dues from customer salaries</li><li>Develop and implement repayment strategies aligned with clients&rsquo; salary structures</li><li>Maintain accurate records of customer interactions and payments</li><li>Follow up on payment commitments and ensure timely collections</li><li>Meet daily and monthly recovery targets</li><li>Communicate clearly, respectfully, and professionally with all clients</li></ul>Requirements:<ul><li>Female candidates only (as per role requirement)</li><li>Minimum 1 year of experience in a debt collection agency or sales/ customer Service</li><li>Excellent communication and negotiation skills</li><li>Strong understanding of salary-based repayment systems</li><li>Basic knowledge of UAE banking and credit systems</li><li>Proficient in MS Office and CRM tools</li><li>Ability to manage pressure and work towards deadlines</li></ul>What We Offer:<ul><li>Salary up to AED 3,500 per month</li><li>Monthly performance-based incentives</li><li>Supportive and growth-focused work environment</li><li>Training and career development opportunities</li></ul>Job Types: Full-time, Permanent, FresherJob Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Customer Relation Executive Female Only

JR Group (Joga Ram Group)

Position Title: HR Employee Engagement Specialist (Emirati National) Location: Dubai, U.A.E. Department: Human Resources Salary Range: AED 5,000 &ndash; 6,000 per monthJob Summary:We are looking for a smart and motivated Emirati National to join our HR team as an Employee Engagement Specialist. The primary responsibility of this role is to manage employee-related matters and ensure that all HR records and documentation are accurately maintained. The ideal candidate should be fluent in both English and Arabic, possess strong communication skills, and be passionate about employee relations and engagement.Key Responsibilities:<ul><li>Manage day-to-day employee relations and provide HR support to staff.</li><li>Maintain and update employee records, files, and HR databases accurately.</li><li>Support HR operations, including onboarding, attendance, and leave management.</li><li>Assist in planning and implementing employee engagement activities and internal events.</li><li>Communicate HR policies, procedures, and updates effectively to employees.</li><li>Handle employee queries with professionalism and confidentiality.</li><li>Prepare HR reports and ensure compliance with company policies and UAE Labour Law.</li></ul>Requirements:<ul><li>Nationality: Emirati (UAE National)</li><li>Education: Bachelor&rsquo;s degree or Diploma in Human Resources, Business Administration, or a related field.</li><li>Languages: Excellent proficiency in English and Arabic (both written and spoken).</li><li>Skills:</li><li>Strong organizational and record-keeping abilities.</li><li>Good interpersonal and communication skills.</li><li>Attention to detail and accuracy.</li><li>Ability to maintain confidentiality and handle employee matters sensitively.</li></ul>Salary &amp; Benefits:<ul><li>Salary: AED 5,000 &ndash; 6,000 (depending on qualifications and experience)</li><li>Other benefits as per UAE Labour Law.</li></ul>How to Apply: Interested Emirati Nationals may send their updated CV to hr@jogaram.com with the subject line &ldquo;Application &ndash; HR Employee Engagement Specialist.&rdquo;Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per month

HR Employee Engagement Specialist (Emirati National)

Explore 3466+ Customer relations specialist in Dubai this December. Find roles across top companies and apply now to boost your career.