customer relationship manager

Alaan

<div><h5 class="jobSectionHeader">About Alaan</h5>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money. 
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
Alaan is also backed by Y Combinator and top global investors, including Peak XV (formerly Sequoia India &amp; SEA), and built by a world-class team with experience from McKinsey, BCG, Goldman Sachs, Careem, Rippling, and other high-growth companies. This creates an environment where employees learn from top-tier talent while building at startup speed.
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.<h5 class="jobSectionHeader"> 
About the role</h5>
The Mid-Market CSM owns the relationship and the commercial outcome for a portfolio of growing companies. Accounts arrive already activated, handed over from Implementation with a validated baseline and the basics in place. Your job starts there: turn a live account into a deeply adopted, growing, multi-product relationship.
This is a relationship-driven role with a commercial mandate. You are close enough to your customers to understand how their business works, where their spend is going, and where it is not yet running through Alaan. You grow wallet share by deepening adoption, discovering new spend categories, and bringing more of the platform into each account. And because these are the accounts that become tomorrow's enterprise relationships, you are always working to grow them toward that next stage.
You own a defined portfolio of Mid-Market accounts and carry the number that comes with them.<h5 class="jobSectionHeader"> 
What you'll do</h5>
Adopt and grow:<ul><li>
Take ownership of each account at handover from Implementation team, building a clear adoption and growth plan from a validated starting point</li><li>
Drive deep product adoption across spend categories, cards, users, and accounting integration, embedding Alaan into how the customer operates day to day</li><li>
Grow wallet share by discovering new spend categories and shifting more of the customer's total spend onto the platform</li></ul> 
Run the relationship:<ul><li>
Build trusted relationships across finance and operations, staying close to how each customer's business is evolving</li><li>
Run a regular business review cadence that frames Alaan's impact in the customer's commercial terms and keeps the relationship anchored to value</li><li>
Own the value-realisation story for each account: quantify the impact delivered and use it to anchor renewals and unlock expansion</li></ul> 
Expand, retain, and graduate:<ul><li>
Cross-sell across Alaan's product suite, identifying where additional products solve real customer problems and building the commercial case to bring them in</li><li>
Identify and pursue expansion across new departments, categories, and use cases, with the commercial judgement to know when an account is ready</li><li>
Own retention and renewals end to end, carrying a net revenue retention target, identifying risk early, and leading the commercial conversation yourself</li><li>
Identify accounts ready to graduate to Enterprise as their spend and complexity grow, and manage that transition cleanly</li><li>
Act as the voice of the customer inside Alaan, turning account insight into structured feedback that shapes the product roadmap</li></ul><h5 class="jobSectionHeader"> 
What we are looking for</h5><ul><li>
4+ years in customer success, account management, or a comparable role owning customer relationships and a commercial number</li><li>
Proven track record growing and retaining a portfolio of accounts, with evidence of expansion or upsell driven through your own efforts</li><li>
A relationship builder: you earn trust with finance and operations stakeholders and use it to understand the business and grow the account</li><li>
Commercial ownership, with a track record against retention, expansion, or revenue targets</li><li>
Strong discovery instincts: you spot where a customer's spend is not yet on the platform and build the case to bring it across</li><li>
Extreme ownership: you treat your accounts as your own business, take full responsibility for outcomes, and never wait for someone else to solve a problem that affects your customer</li><li>
A bias for problem-solving: when something is broken, blocked, or undefined, you find a way through rather than escalating and waiting. You are resourceful in ambiguity and comfortable building the path as you go</li><li>
Comfortable speaking the language of finance teams and accounting tools without needing to be an engineer</li><li>
Fintech, SaaS, or payments background preferred</li><li>
UAE market experience strongly preferred, including an understanding of how Mid-Market companies in the Gulf manage their spend</li></ul><h5 class="jobSectionHeader"> 
What's in it for you</h5><ul><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li><li>
Competitive salary and equity</li><li>
Enjoy additional perks like travel allowances, gym memberships, and more</li></ul></div>

Customer Success Manager - Mid Market

SSI SCHÄFER

<div>
 
 The ideal candidate will play a crucial role in growing our Customer Service business within the MEA region. This is an excellent opportunity for a positive, motivated driven individual with great customer relationship skills with both internal and external customers. Capitalizing on our existing customer base, you will manage all customer related service activities and communication. The target being to improve customer satisfaction and customer profitability. The person in this role needs to be a results-driven and forward-thinking professional with a passion for driving business growth in the warehouse automation sector. The Service Account Manager (SAM) maintains regular customer relationship and identifies sales opportunities within our Customer Service business unit.
 
 
 
 
 
 
 Responsibilities
 
 
 
 Relationship Management:
 
 <ul>
 <li>
 Cultivate and maintain effective, ongoing relationships with key existing customers.
 </li>
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 Collaborate with current customers to understand their evolving needs and align our services accordingly
 </li>
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 Active and regular communication with existing customers to build and maintain ongoing relationships
 </li>
 </ul>
 
 Account Management:
 
 <ul>
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 Achieve annual sales targets through the successful execution of service sales
 </li>
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 Define and sell extensions, upgrades and modernization concepts for existing systems with support from Application Engineering
 </li>
 <li>
 Collaborate with the team to ensure seamless integration of customer requirements into proposed solutions.
 </li>
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 Ensure that technical integrity is maintained in all proposed solutions.
 </li>
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 Work closely with the marketing and sales teams to create compelling proposals and presentations.
 </li>
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 Ensure proposals are tailored to address the specific needs and challenges of potential clients.
 </li>
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 Negotiate prices and terms on offers submitted
 </li>
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 Define obsolescence management and implementation roadmap with the customers
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 Assist in the creation of customer Life Cycle Plans, considering long-term needs and evolving technology.
 </li>
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 Prepare Service agreements (SLAs) and follow up on renewal.
 </li>
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 Support escalation management with the SSI SCHAEFER and customer organization as the Single Point of Contact.
 </li>
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 Ensure billable/clearable incident tickets are discussed with customers and invoiced in a timely manner.
 </li>
 <li>
 Maintain data integrity using global tools (Salesforce, SaX, etc.)
 </li>
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 Regular monitoring and follow up of the Open Ears/NPS feedback and initiate discussion with customers to determine improvement in our service quality and level.
 </li>
 </ul>
 
 Continuous Learning:
 
 <ul>
 <li>
 Stay updated on existing and emerging SSI SCHAEFER technologies and equipment.
 </li>
 <li>
 Maintain a deep understanding of industry trends and advancements
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Degree or equivalent experience in Mechanical Engineering, Mechatronics, Applied Science or Tradesman certificate of proficiency in mechanical or electrical discipline
 </li>
 <li>
 3 - 4 years' industry related (intralogistics automation, warehouse storage systems, material handling equipment) Service Manager experience
 </li>
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 Proven experience in leading and managing technical sales opportunities
 </li>
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 Prior experience in a solutions engineering or similar role
 </li>
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 Excellent interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders
 </li>
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 Demonstrated ability to work collaboratively across teams and departments
 </li>
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 A passion for staying current with emerging technologies and industry trends
 </li>
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 Strong negotiation, communication, and presentation skills
 </li>
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 Strategic thinker with the ability to identify and capitalize on market trends and opportunities
 </li>
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 Ability to build and maintain relationships with key stakeholders
 </li>
 <li>
 Ability to interpret engineering drawings
 </li>
 <li>
 Willingness to travel within the region (regular travel required)
 </li>
 </ul>
 
 
</div>

Service Account Manager - Customer Services

Mars

<div>
 
 Job Description
 
 
 
 
 How does the program work?
 
 
 
 We are looking for a dynamic and creative individual to join our
 
 Category Management
 
 team as a Category Analyst. This role involves analyzing category trends and performance to identify growth opportunities and develop actionable recommendations. You will support the Category Strategy Manager in localizing the category vision and in-store principles, while assisting the team with reporting, range reviews, planograms, and creating Category Plans that drive profitable and sustainable growth with our customers.
 
 
 Additionally, you will aid the Category Leadership team in data-driven decision-making and activation, bringing the global confectionery vision and in-store leadership principles to life locally. The role requires working with diverse data sources and category management tools to support assortment, ranging, and planogram development, ultimately helping to identify opportunities that foster sustainable category growth.
 
 
 
 What Will Be Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Analyse category, customer &amp; channel trends and performance to identify future growth opportunities and formulate appropriate recommendations, ensuring sustainable category growth.
 </li>
 <li>
 Develop and deliver relevant reporting and analysis to underpin the category leadership agenda and key customer category relationships.
 </li>
 <li>
 Work with the Category Strategy Manager to localise the category vision, provide understanding of the shopper, channel &amp; customer trends and quantify category drivers and platforms to inform prioritisation of growth opportunities.
 </li>
 <li>
 Based on global in-Store leadership principles, deliver analysis and support development of local recommendations and solutions to drive Confectionery conversion at the 3 key locations in store (Main Aisle, Transaction Zone &amp; Secondary Displays).
 </li>
 <li>
 Delivery of ongoing Category, Channel &amp; Customer reporting to support the Customer Category team and to inform the demand organisation.
 </li>
 <li>
 Day to day management of data sources e.g. Neilson and category tools.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Eligibility
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Creativity &amp; customer focus
 </li>
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 Innovation mindset
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 Action-oriented &amp; collaborative
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 Strong planning and alignment skills
 </li>
 <li>
 Accountability
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 <ul>
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 Recent graduates or postgraduates (up to 2-3 years&rsquo; experience) are welcome to apply.
 </li>
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 Strong category and customer understanding with excellent analytical skills
 
 
 </li>
 </ul>
 
 Experience &amp; Skills
 
 
 
 <ul>
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 Preferred proven results in FMCG/consumer products
 </li>
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 Ability to analyse and interpret data from multiple sources, translating insights into clear strategies and actions
 </li>
 <li>
 Commercially focused, with strong relationship-building and influencing skills
 </li>
 <li>
 Confident in using data to support recommendations
 </li>
 <li>
 Proficient IT and category management tool skills
 </li>
 <li>
 In-store or customer-facing experience, with the ability to develop engaging category solutions
 </li>
 <li>
 Preferred experience in Field Sales, Merchandising, Consumer/Customer Marketing, or Shopper Insights
 
 
 </li>
 </ul>
</div>

Mars Leadership Experience Graduate

Hellmann Worldwide Logistics

<div>
 
 About Us
 
 
 
 Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
 
 
 For the better. Together.
 
 
 To be added later
 
 
 
 About The Job
 
 
 
 Responsible to handle accounts, as assigned by the Customer Service Manager.
 
 
 <ul>
 <li>
 Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode &amp; commercially responsible for the development &amp; retention of the account.
 </li>
 <li>
 Develop strong relationships with customers based on trust, honesty and mutual respect.
 </li>
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 Responsible to ensure that all customer requirements are followed with high diligence &amp; KPI&rsquo;s if any are always met with close co-ordination within all stakeholders.
 </li>
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 Ensures all customer data, tariff&rsquo;s &amp; SOPs are duly filed &amp; updated/valid at any given time.
 </li>
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 Provide innovative &amp; workable solutions to issues (if any).
 </li>
 <li>
 Have regular monthly/quarterly meetings with customers &amp; ensure close follow up is done on the action points.
 </li>
 <li>
 Responsible towards contributing towards the departmental goals &amp; achieving individual KPI&rsquo;s.
 </li>
 <li>
 Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
 
 
 </li>
 </ul>
 Commercial upselling skills
 
 
 <ul>
 <li>
 Drive and push the CIP development.
 </li>
 <li>
 Act as a backup in any team member&rsquo;s absence.
 </li>
 <li>
 Handle any other tasks as assigned by the manager.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Secondary: Bachelor&rsquo;s degree
 
 
 Experience: Prior experience working in the customer service department, handling logistics accounts, Freight knowledge
 
 
 Knowledge of customs clearance process within the freezone is mandatory
 
 
 Professional: Proficient in Microsoft Office applications
 
 
 Others: Excellent communication skills
 
 
 
 About Our Benefits
 
 
 
 A strong Team Spirit and a lot of fun together
 
 
 A safe, multi-cultural and inclusive environment
 
 
 Individual opportunities for growth and development
 
 
 Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
 
 
 If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
</div>

Customer Service Operations Associate

NORDIC FENDER

Job Description: Technical Sales EngineerTechnical Sales EngineerDepartmentSales &amp; Business DevelopmentReports ToSales Manager / Business Development ManagerJob SummaryThe Technical Sales Engineer is responsible for promoting and selling the company's products and services by combining technical expertise with strong sales skills. The role involves identifying business opportunities, developing customer relationships, preparing technical and commercial proposals, and providing solutions that meet client requirements.Key Responsibilities Sales &amp; Business Development<ul><li>Identify and develop new business opportunities within assigned markets and territories.</li><li>Generate sales leads through networking, client visits, industry events, and market research.</li><li>Build and maintain strong relationships with existing and potential customers.</li><li>Achieve monthly, quarterly, and annual sales targets.</li></ul>Technical Support &amp; Solutions<ul><li>Understand customer technical requirements and recommend suitable products and solutions.</li><li>Conduct technical presentations, product demonstrations, and site visits.</li><li>Prepare technical specifications, compliance statements, and product submittals.</li><li>Coordinate with engineering and production teams to ensure technical feasibility.</li></ul>Proposal &amp; Tender Management<ul><li>Review customer inquiries, RFQs, and tender documents.</li><li>Prepare technical and commercial quotations.</li><li>Negotiate contract terms and pricing with customers.</li><li>Follow up on submitted proposals and tenders until award.</li></ul>Project Coordination<ul><li>Coordinate project handover from sales to project execution teams.</li><li>Monitor project progress and maintain customer communication.</li><li>Assist in resolving technical and commercial issues during project execution.</li></ul>Market Intelligence<ul><li>Monitor industry trends, competitor activities, and market developments.</li><li>Provide regular market feedback to management.</li><li>Identify opportunities for product improvement and new market segments.</li></ul>Reporting<ul><li>Maintain accurate records of customer interactions and sales activities in CRM systems.</li><li>Prepare weekly sales reports, forecasts, and pipeline updates.</li><li>Track customer payments and support collection activities when required.</li></ul>Qualifications<ul><li>Bachelor's Degree in Mechanical Engineering, Marine Engineering, Civil Engineering, Electrical Engineering, or related discipline.</li><li>3&ndash;7 years of experience in technical sales, preferably in marine, port, infrastructure, industrial, or engineering products.</li><li>Experience with tendering, contracts, and project-based sales.</li><li>UAE driving license preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong technical and commercial acumen.</li><li>Excellent communication and presentation skills.</li><li>Proposal preparation and contract negotiation skills.</li><li>Knowledge of CRM software and Microsoft Office Suite.</li><li>Ability to interpret technical drawings and specifications.</li><li>Customer-focused with strong relationship management skills.</li><li>Ability to work independently and achieve sales targets.</li></ul>Preferred Experience (Marine &amp; Port Industry)<ul><li>Marine fenders, quick release hooks, bollards, navigation aids, mooring systems, or port infrastructure equipment.</li><li>Experience dealing with port authorities, EPC contractors, consultants, and government agencies.</li><li>Knowledge of tender procedures for marine and infrastructure projects.</li></ul>Please forward your CV to shipservicesdubai@gmail.comPay: AED4,000.00 - AED6,000.00 per monthWork Location: In person

Technical Sales Executive

Al Buraq Al Abyad Interior Decoration

AL BURRAQ RREAL ESTATE is looking for Real Estate Manager who can bring a team in our Company.Real Estate Manager The Real Estate Team Leader is responsible for managing and guiding a team of property consultants/agents to achieve sales and leasing target. This role combines leadership, coaching, and business development with hands-on involvement in property transactions.Key ResponsibilitiesTeam Leadership &amp; Coaching<ul><li>Recruit, train, and mentor real estate agents to improve performance.</li><li>Set daily, weekly, and monthly targets for the team.</li><li>Monitor individual performance and guide closing deals.</li><li>Conduct regular meetings and training sessions to enhance sales skills and market knowledge.</li></ul>Sales &amp; Business Development<ul><li>Drive the team to achieve assigned sales and leasing goals.</li><li>Support agents in negotiations and client presentations.</li><li>Generate leads, develop new business opportunities, and maintain strong client relationships.</li><li>Oversee property listings, marketing campaigns, and lead distribution.</li></ul>Operations &amp; Compliance<ul><li>Ensure all transactions comply with RERA and local regulations.</li><li>Maintain accurate records of team performance, client interactions, and deals closed.</li><li>Coordinate with admin/marketing departments to ensure smooth operations.</li></ul>Client Relationship Management<ul><li>Handle high-profile clients and major property negotiations when required.</li><li>Ensure customer satisfaction and promote repeat/referral business.</li><li>Represent the company professionally in networking events and industry platforms.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience as a Real Estate Team Leader / Manager in the Dubai, UAE</li><li>Strong leadership and motivational skills.</li><li>Excellent communication, negotiation, and closing skills.</li><li>In-depth knowledge of Dubai real estate laws, trends, and market dynamics.</li><li>Ability to work under pressure and deliver results.</li></ul>Job Requirements:- Must have 3-5 years UAE Real Estate Experience- Can bring 5-10 experienced UAE real estate brokers- Must do everyday interviews for Real Estate Agents- Must have closed deals- Salary is 7,000-10,000AEDIf you are interested to join the position, feel free to send your CV to our WhatsApp +971 58 580 6765.ONLY THE MANAGER WHO CAN BRING A TEAM OF ATLEAST 5 - 10 EXPERIENCED AGENTS IMMEDIATELY!!Job Type: Full-timePay: AED7,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Can you bring 5-10 agents immediately?</li></ul>Experience:<ul><li>Real Estate: 3 years (Preferred)</li></ul>Work Location: In person

REAL ESTATE MANAGER

Al Hodood Technologies 

We are looking for a Relationship Manager to join our International Sales &ndash; Indirect team. The role requires managing and expanding relationships with global clients and channel partners, driving sales growth, and ensuring seamless coordination across markets. You will be responsible for building long-term partnerships, identifying new business opportunities, and achieving sales targets while supporting international business strategies.Key Responsibilities:<ul><li>Manage relationships with international clients and channel/partner networks.</li><li>Drive indirect sales growth across multiple regions.</li><li>Identify new business opportunities and ensure client satisfaction.</li><li>Coordinate with cross-functional teams to deliver solutions effectively.</li></ul>Requirements:<ul><li>3+ years of experience in international sales/relationship management.</li><li>Strong communication, negotiation, and client-handling skills.</li><li>Experience working with indirect/channel sales teams.</li><li>Ability to work in a multicultural and fast-paced environment.</li></ul>Job Types: Full-time, PermanentPay: AED8,000.00 - AED12,000.00 per monthWork Location: In person

Real Estate Agent ( Spanish & German Speakers)

Explore 449+ Customer relationship manager in Dubai this July. Find roles across top companies and apply now to boost your career.