sales manager

marketing manager

sales coordinator

relationship manager

key account manager

customer relationship manager

DICETEK LLC

<div>Job Summary:
This combined role ensures compliance with regulatory requirements through thorough KYC processes while simultaneously delivering exceptional customer service via the relationship centre. The individual manages customer accounts, ensures documentation adherence, resolves queries, and nurtures client relationships. 
Key Responsibilities:
KYC (Know Your Customer) Duties:<ul><li>
Verify customer identity and ensure all client documentation complies with local and international regulatory standards (e.g., FATCA, AML, etc.).</li><li>
Conduct due diligence checks for new and existing customers to assess and mitigate risks associated with client onboarding.</li><li>
Handle escalations and discrepancies related to KYC for both individual and corporate clients.</li><li>
Support audits and regulatory requirements related to KYC performance.</li></ul> 
Relationship Center Duties:<ul><li>
Serve as a primary point of contact for customer inquiries, offering prompt and concise solutions.</li><li>
Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.</li><li>
Assist customers with account management, complaints, and general service requests.</li><li>
Work collaboratively with internal teams to ensure a seamless customer experience.</li></ul> 
Skills &amp; Competencies:<ul><li>
Strong understanding of KYC norms, AML (Anti Money Laundering) guidelines, and regulatory frameworks.</li><li>
Excellent communication and customer relationship management skills.</li><li>
Attention to detail with the ability to identify discrepancies in documentation.</li><li>
Problem-solving and a customer-focused mindset.</li><li>
Proficient in CRM and KYC management tools or platforms.</li></ul> 
Qualifications &amp; Experience:<ul><li>
Bachelor's degree in Business Administration, Finance, or a related field (preferred).</li><li>
5 + years of experience in KYC and/or customer relationship roles.</li><li>
Familiarity with banking systems, regulatory norms, and compliance tools.</li><li>
Certifications in AML/KYC (desirable) or willingness to obtain one.</li></ul></div>

Officer - KYC & Relationship Center Representative

GlobalData Plc

<div>
 
 Who We Are...
 
 
 
 MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.
 
 
 
 Why join MEED?
 
 
 
 MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.
 
 
 Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.
 
 
 
 The Role
 
 
 
 We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.
 
 
 It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Client Onboarding &amp; Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.
 </li>
 <li>
 Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
 </li>
 <li>
 Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
 </li>
 <li>
 Proactive &amp; Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
 </li>
 <li>
 Insights &amp; Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
 </li>
 <li>
 Advocacy &amp; Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.
 
 
 </li>
 </ul>
 
 Technical Experience
 
 
 
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
 </li>
 <li>
 Experience managing a high volume of client accounts with diverse needs and expectations
 </li>
 <li>
 Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
 </li>
 <li>
 Excellent relationship-building, communication, and presentation skills
 </li>
 <li>
 Strong organizational and time management abilities; able to prioritize effectively across a portfolio
 </li>
 <li>
 Confidence in analyzing data and translating insights into client value
 </li>
 <li>
 Familiarity with SaaS platforms and/or digital tools in a client-facing context
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent professional experience
 </li>
 <li>
 Experience within the Construction industry is preferred
 </li>
 <li>
 Fluency in Arabic is strongly preferred
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strategic thinking and consultative mindset
 </li>
 <li>
 Comfortable presenting to both small and large audiences
 </li>
 <li>
 Stakeholder management experience
 </li>
 <li>
 Strong storytelling skills with data
 </li>
 <li>
 Customer-centric with a solution-first approach
 </li>
 <li>
 Collaborative, agile, and adaptable
 
 
 </li>
 </ul>
 In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
 
 
 
 GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
 
 
 
</div>

Customer Success Manager

OGM Medical Equipment Trading LLC

<ul><li>Sales Team Support:Coordinating schedules, preparing reports, and managing communication between the sales team, clients, and other departments.</li><li>Order Management:Processing sales orders, ensuring accuracy and timely delivery, and managing inventory of sales materials.</li><li>Customer Relationship Management:Responding to customer inquiries, providing product information, and following up with clients after sales.</li><li>Administrative Tasks:Maintaining customer databases, managing sales records, and assisting with various administrative duties.</li><li>logistics management : can creat bill of landing , insure the freight and delivery process inbound and outbound .</li><li>Odoo experience in doing the CRM and sales orders</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Preferred)</li></ul>

Sales Coordinator

Americana Foods

<div>
 
 
 
 
 MULTIPLE VACANCIES FOR THIS ROLE ACROSS UAE
 
 
 
 
 
 
 
 
 
 DESCRIPTION:
 
 
 
 
 Customer Relationship Management:
 
 
 <ul>
 <li>
 Develop Joint Business Plans (JBPs) with assigned accounts to drive sales growth and profitability.
 </li>
 <li>
 Build and maintain strong, long-term relationships with existing clients.
 </li>
 <li>
 Ensure the timely resolution of customer complaints to maintain satisfaction and loyalty.
 </li>
 <li>
 Maintain an up-to-date list of existing and potential customers, regularly reviewing and updating this list.
 </li>
 <li>
 Prospect and acquire new customers through networking, cold calls, and lead generation.
 </li>
 <li>
 Understand the unique needs of each client, offering tailored solutions and services.
 </li>
 </ul>
 
 
 Sales Strategies &amp; Execution:
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies and plans to achieve assigned sales targets and KPIs.
 </li>
 <li>
 Monitor sales performance regularly and adjust strategies as needed to meet sales objectives.
 </li>
 <li>
 Ensure the proper implementation of promotional campaigns in line with company goals.
 </li>
 <li>
 Ensure the distribution of MSL SKUs as per the sales plan for the assigned area.
 </li>
 <li>
 Ensure products are prominently displayed at customer locations and actively manage product visibility.
 </li>
 <li>
 Consistently meet or exceed sales targets, quotas, and performance metrics.
 </li>
 <li>
 Ensure full compliance with sales processes, pricing management, promotions, and merchandising standards.
 </li>
 </ul>
 
 
 Market Trends &amp; Competitors Insights:
 
 
 <ul>
 <li>
 Monitor market trends, competitor activities, and new product offerings in the food service industry.
 </li>
 <li>
 Report competitor promotions, product launches, and other market activities to inform strategic decision-making.
 </li>
 <li>
 Provide actionable insights to improve competitiveness and optimize sales strategies.
 </li>
 </ul>
 
 
 Stock Levels &amp; Logistics Coordination:
 
 
 <ul>
 <li>
 Ensure that stock levels are consistently maintained across all assigned key accounts.
 </li>
 <li>
 Liaise with the demand team to ensure safe stock availability and timely stock replenishment.
 </li>
 <li>
 Work with logistics to ensure on-time delivery and product availability, minimizing disruptions.
 </li>
 </ul>
 
 
 Cost Control &amp; Financial Management:
 
 
 <ul>
 <li>
 Monitor and control market damage, expiries, and product returns through effective stock rotation and placement.
 </li>
 <li>
 Ensure warehouse stock aging is properly managed to avoid unnecessary costs or wastage.
 </li>
 <li>
 Rationalize sales costs to maximize efficiency in relation to sales routes, transportation, and delivery costs.
 </li>
 <li>
 Follow the company's credit policies and support the collection process as per the company&rsquo;s financial guidelines.
 </li>
 <li>
 Work on the collection process according to the company&rsquo;s financial and sales policies.
 </li>
 <li>
 Assist in inventory management by ensuring effective stock rotation to reduce product expirations and damage.
 </li>
 </ul>
 
 
 Reporting &amp; Administration:
 
 
 <ul>
 <li>
 Ensure all required sales reports (daily, activity, settlement, etc.) are completed accurately and submitted on time.
 </li>
 <li>
 Maintain accurate records of all sales activities, customer interactions, and account status using the company&rsquo;s tools or other sales systems.
 </li>
 <li>
 Provide regular updates and insights to the Food Service Supervisor regarding account performance, stock levels, and customer feedback.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS
 
 
 
 
 Academic and professional qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline (preferably in Business, Marketing, or related fields)
 </li>
 <li>
 Fluent in English and Arabic or Hindi
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 3-5 years of experience in the UAE FMCG market.
 </li>
 <li>
 Proven experience managing local retail clients and client relationship building.
 </li>
 <li>
 Must maintain a valid driver's license.
 </li>
 </ul>
</div>

Sales Executive

Black Tulip Flowers

The company provides free shared bachelor accommodation and transportation.The candidate should have good experience handling large numbers of key accounts.Job Purpose:<ul><li>Client Management &ndash; To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.</li><li>Customer Relationship &ndash; To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.</li><li>Customer Retention &ndash; Solve customers&rsquo; issues related to orders, pick-up, delivery, and quality.</li></ul>Primary duties and responsibilities:The ideal candidate is an energetic with good communication skills who can take inbound and make outbound calls in a diligent manner. One who manage, escalate and transfer inquiries and build a never-ending relationship with our customers.<ul><li>Answer &quot;incoming or outgoing calls and provide chat support.&quot;</li><li>Respond professionally to caller inquiries about product availability, order status, and delivery status.</li><li>Take product reservations in advance and arrange for scheduled delivery.</li><li>Before committing to or delivering products to customers, ensure that they are of the highest quality.</li><li>Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.</li><li>If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.</li><li>Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.</li><li>Follow up with customers regarding order pickup from the head office location.</li><li>Maintain the accuracy of all data and verify the same for all customer services.</li><li>Perform other duties as and when needed.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support: 6 years (Required)</li></ul>Language:<ul><li>Tamil (Required)</li></ul>

Sales and Customer Support Executive - Tamil

<div>
 
 
 
 DESCRIPTION:
 
 
 
 
 
 
 Customers Relationship Management:
 
 
 
 <ul>
 <li>
 Develop Joint Business Plans (JBPs) with assigned key accounts to drive sales growth and profitability.
 </li>
 <li>
 Build and maintain strong, long-term relationships with existing clients.
 </li>
 <li>
 Ensure the timely resolution of customer complaints to maintain satisfaction and loyalty.
 </li>
 <li>
 Maintain an up-to-date list of existing and potential customers, regularly reviewing and updating this list.
 </li>
 <li>
 Prospect and acquire new customers through networking, cold calls, and lead generation.
 </li>
 <li>
 Understand the unique needs of each client, offering tailored solutions and services.
 </li>
 </ul>
 
 
 
 Sales Strategies &amp; Execution:
 
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies and plans to achieve assigned sales targets and KPIs.
 </li>
 <li>
 Monitor sales performance regularly and adjust strategies as needed to meet sales objectives.
 </li>
 <li>
 Ensure the proper implementation of promotional campaigns in line with company goals.
 </li>
 <li>
 Ensure the distribution of MSL SKUs as per the sales plan for the assigned area.
 </li>
 <li>
 Ensure products are prominently displayed at customer locations and actively manage product visibility.
 </li>
 <li>
 Consistently meet or exceed sales targets, quotas, and performance metrics.
 </li>
 <li>
 Ensure full compliance with sales processes, pricing management, promotions, and merchandising standards.
 </li>
 </ul>
 
 
 
 Market Trends &amp; Competitors Insights:
 
 
 
 <ul>
 <li>
 Monitor market trends, competitor activities, and new product offerings in the food service industry.
 </li>
 <li>
 Report competitor promotions, product launches, and other market activities to inform strategic decision-making.
 </li>
 <li>
 Provide actionable insights to improve competitiveness and optimize sales strategies.
 </li>
 </ul>
 
 
 
 Stock Levels &amp; Logistics Coordination:
 
 
 
 <ul>
 <li>
 Ensure that stock levels are consistently maintained across all assigned key accounts.
 </li>
 <li>
 Liaise with the demand team to ensure safety stock availability and timely stock replenishment.
 </li>
 <li>
 Work with logistics to ensure on-time delivery and product availability, minimizing disruptions.
 </li>
 </ul>
 
 
 
 Cost Control &amp; Financial Management:
 
 
 
 <ul>
 <li>
 Monitor and control market damage, expiries, and product returns through effective stock rotation and placement.
 </li>
 <li>
 Ensure warehouse stock aging is properly managed to avoid unnecessary costs or wastage.
 </li>
 <li>
 Rationalize sales costs to maximize efficiency in relation to sales routes, transportation, and delivery costs.
 </li>
 <li>
 Follow the company's credit policies and support the collection process as per the company&rsquo;s financial guidelines.
 </li>
 <li>
 Work on the collection process according to the company&rsquo;s financial and sales policies.
 </li>
 <li>
 Assist in inventory management by ensuring effective stock rotation to reduce product expirations and damage.
 </li>
 </ul>
 
 
 
 Reporting &amp; Administration:
 
 
 
 <ul>
 <li>
 Ensure all required sales reports (daily, activity, settlement, etc.) are completed accurately and submitted on time.
 </li>
 <li>
 Maintain accurate records of all sales activities, customer interactions, and account status using company&rsquo;s tools or other sales systems.
 </li>
 <li>
 Provide regular updates and insights to the Food Service Supervisor regarding account performance, stock levels, and customer feedback.
 </li>
 </ul>
 
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:
 
 
 
 
 
 Academic and professional qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline (preferably in Business, Sales, Marketing, or related fields).
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Culinary certification a plus
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 2-3 years of experience in food service sales or key account management.
 </li>
 <li>
 Previous experience in F&amp;B, FMCG or food service distribution industries is preferred.
 </li>
 <li>
 Experience with key account management and client relationship building.
 </li>
 <li>
 Must maintain a valid drive license.
 </li>
 </ul>
</div>

Food Service Key Account Executive

LiuGong Machinery Middle East FZE

<div>
 
 The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.
 
 
 
 
 
 Responsibilities
 
 
 <ol>
 <li>
 Collect and analyze relevant market information and data to provide accurate and reliable support for regional managers in developing marketing strategies and coordination plans.
 </li>
 <li>
 Understand market trends and customer needs, and provide timely feedback on industry-related information.
 </li>
 <li>
 Assist in the development and maintenance of key industry clients; participate in bidding projects, execute sales plans, and achieve assigned performance targets.
 </li>
 <li>
 Negotiate and sign contracts with medium and large enterprise clients, and manage the preparation and execution of sales service plans.
 </li>
 <li>
 Responsible for accounts receivable collection from credit customers.
 </li>
 <li>
 Coordinate business-related tasks between the Middle East entity, headquarters, and other relevant divisions to ensure maximum support and alignment.
 </li>
 <li>
 Perform other duties as assigned by the management.
 </li>
 </ol>
 <li>
 </li>
 
 
 Requirements
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree or above, preferably in Marketing, Mechanical Engineering, Business Administration, or Foreign Languages.
 </li>
 <li>
 Minimum of 3 years&rsquo; experience in sales or customer relationship management.
 </li>
 <li>
 Solid knowledge of construction machinery, marketing, international trade, and general business operations; capable of applying information gathering, statistical, and analytical techniques effectively; familiarity with international trade procedures.
 </li>
 <li>
 Proficient in English, with strong communication and negotiation skills.
 </li>
 <li>
 Skilled in using MS Office and internal business software systems; strong capabilities in data processing and document management.
 </li>
 <li>
 Strong planning, organizational, coordination, innovation, analytical, and interpersonal skills; well-versed in key stages of customer development.
 </li>
 <li>
 Willingness to travel for business assignments across the region.
 </li>
 </ol>
 
 
</div>

Key Account Manager

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