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customer relationship manager

Berisca Growth & Creative Intelligence

We are looking for a dynamic and client-focused Customer Relationship Manager to join our marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and acting as the bridge between our clients and internal creative, marketing, and strategy teams.This role requires someone who understands marketing services, client needs, and project coordination, and who can ensure that campaigns and deliverables are executed smoothly while maintaining strong client relationships.Key Responsibilities<ul><li>Serve as the primary point of contact for agency clients</li><li>Build and maintain long-term relationships with clients</li><li>Understand client goals, business objectives, and marketing needs</li><li>Coordinate with internal teams including creative, media buying, content, and strategy</li><li>Ensure marketing campaigns and projects are delivered on time and to the highest quality</li><li>Prepare and present reports, campaign updates, and performance insights to clients</li><li>Manage client feedback and ensure quick resolution of issues or concerns</li><li>Identify opportunities to upsell or expand services with existing clients</li><li>Monitor project timelines and ensure all deliverables meet client expectations</li><li>Assist in onboarding new clients and introducing them to agency processes</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field</li><li>Proven experience in customer relationship management, account management, or client servicing</li><li>Experience working in a marketing agency or digital marketing environment is highly preferred</li><li>Strong understanding of digital marketing, branding, and advertising campaigns</li><li>Excellent communication and presentation skills</li><li>Strong organizational and multitasking abilities</li><li>Ability to manage multiple clients and projects simultaneously</li><li>Professional, confident, and client-oriented personality</li><li>Fluent in English (Arabic is a plus)</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per month

Customer Relationship Manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Iconic Marketing Management LLC

We&rsquo;re Hiring: Relationship Officers ( EXPERIENCE IN BANKING SALES MUST)Company: Iconic Marketing Management Co LLCSalary: 3000 &ndash; 5000 AED + Attractive Incentives Location: Karama, Dubai Working Hours: 9:15 AM &ndash; 6:00 PMKey Responsibilities:<ul><li>Promote credit cards and personal loan products</li><li>Build and maintain strong customer relationships</li><li>Achieve monthly sales targets</li><li>Guide clients through application and approval process</li></ul>What We Offer:<ul><li>High earning potential with incentives</li><li>Professional training and career growth</li><li>Friendly and supportive work environment</li><li>Visa, medical insurance, and annual leave</li></ul>Apply now: prathysha2@gmail.comContact: +971 566160945Job Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per month

Tele sales executives

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Position location: Kuwait only. 
What you'll do: 
The Account Executive Expert role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: 
<ul><li>
Account &amp; Customer Relationship Management:</li><li><ul><li>
Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.</li><li>
Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.</li><li>
Gain a comprehensive understanding of each customer&rsquo;s technology landscape, strategic goals, and competitive environment.</li></ul></li><li>
Demand Generation, Pipeline, and Opportunity Management:</li><li><ul><li>
Maintain pipeline management, ensuring a healthy and advancing sales funnel.</li><li>
Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.</li><li>
Utilize SAP&rsquo;s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.</li></ul></li><li>
Sales Excellence:</li><li><ul><li>
Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.</li><li>
Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the &quot;OneSAP&quot; approach.</li><li>
Stay informed about SAP&rsquo;s competition and position SAP solutions effectively against them.</li><li>
Maintain accurate customer and pipeline information within CRM systems.</li></ul></li><li>
Leading a (Virtual) Account Team:</li><li><ul><li>
Lead and orchestrate remote and cross-functional teams to align with the customer&rsquo;s strategic objectives.</li><li>
Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.</li><li>
Maximize the value derived from SAP&rsquo;s extensive sales support ecosystem.</li></ul></li></ul> 
What you bring: 
<ul><li>
10+ years of experience in sales of complex business software/IT solutions.</li><li>
Extensive experience within the Kuwait market</li><li>
Proven success in business application software sales and leading team-selling environments.</li><li>
Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.</li><li>
Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.</li><li>
Fluent in Business English and Arabic, with proficiency in additional languages considered a plus.</li></ul> 
Soft skills: 
<ul><li>
Exceptional communication, both verbal and non-verbal.</li><li>
Strategic thinking with a high degree of creativity and innovation.</li><li>
Strong executive presence and results-driven mindset.</li><li>
Ability to work across multiple teams within a matrix organization.</li></ul> 
Meet your team: 
<ul><li>
Join a highly motivated team with a deep understanding of SAP&rsquo;s solution portfolio.</li><li>
Engage in collaborative work with SAP leadership and industry teams to drive customer success.</li><li>
Align with product/solution management teams to enhance your strategic engagements.</li><li>
Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP&rsquo;s customer engagements.</li></ul> 
Skills you&rsquo;ll use:<div><div> 
Professional Skills</div><div> 
Customer Orientation</div><div> 
 Effective Communication</div><div> 
Establishing Trust</div><div> 
 Collaboration</div><div> 
Results Orientation</div></div><div><div> 
Tech Industry &amp; SAP General Skills</div><div> 
Software as a Service (SaaS)</div><div> 
 Artificial Intelligence</div><div> 
Process Improvement</div><div> 
 Technology Innovation</div><div> 
SAP Cloud Suite Portfolio</div><div> 
 RISE and GROW with SAP</div><div> 
SAP Corporate Strategy</div></div><div><div> 
Role Specific Skills</div><div> 
Cloud Strategy</div><div> 
 Complex Sales</div><div> 
Customer Engagement</div><div> 
 Customer Relationship Management</div><div> 
Industry Knowledge</div><div> 
 Negotiation</div><div> 
Sales Forecasting</div><div> 
 Sales Qualification</div><div> 
Competitive Positioning</div><div> 
 Account Governance</div></div><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 449596 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Account Executive Expert - based in Kuwait

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Kadi flower’s

Job Title: Sales ManagerDepartment: SalesJob Summary: The Sales Manager is responsible for developing and implementing sales strategies, leading and managing a team of sales professionals, and achieving sales targets. This role involves setting sales goals, analyzing data, training and mentoring sales staff, and ensuring customer satisfaction to drive revenue growth and expand market share.Key Responsibilities:<ul><li>Sales Strategy &amp; Planning:</li><li>Develop and implement strategic sales plans to achieve company goals and expand customer base.</li><li>Analyze market trends, competitor activities, and customer needs to identify new sales opportunities.</li><li>Set individual and team sales targets and objectives.</li><li>Forecast sales, develop &quot;out of the box&quot; sales strategies/models, and evaluate their effectiveness.</li><li>Team Leadership &amp; Management:</li><li>Lead, motivate, coach, and develop a high-performing sales team.</li><li>Conduct regular performance reviews and provide constructive feedback.</li><li>Foster a positive and results-driven team environment.</li><li>Assign sales territories and set individual quotas.</li><li>Sales Performance &amp; Reporting:</li><li>Monitor and analyze sales performance metrics (e.g., sales volume, revenue, profitability, conversion rates).</li><li>Prepare and present regular sales reports to senior management.</li><li>Identify areas for improvement and implement corrective actions.</li><li>Ensure the team uses CRM software effectively to track sales activities and customer interactions.</li><li>Customer Relationship Management:</li><li>Build and maintain strong, long-lasting customer relationships.</li><li>Understand customer needs and identify solutions to meet them.</li><li>Address customer concerns and ensure high levels of customer satisfaction.</li><li>May handle key accounts or larger client relationships directly.</li><li>Product Knowledge &amp; Market Expertise:</li><li>Maintain an in-depth understanding of company products/services and their value proposition.</li><li>Stay informed about industry developments, market trends, and competitive landscape.</li><li>Educate the sales team on new products, services, and sales techniques.</li></ul>Qualifications:<ul><li>Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field (Master's degree preferred).</li><li>Experience:</li><li>Proven work experience as a Sales Manager or relevant role (e.g., Senior Sales Executive, Account Manager).</li><li>Demonstrable track record of exceeding sales targets.</li><li>Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.</li><li>Skills:</li><li>Excellent leadership and team management skills.</li><li>Strong communication, interpersonal, and presentation skills.</li><li>Proven ability to drive the sales process from plan to close.</li><li>Strong business sense and industry expertise.</li><li>Excellent mentoring, coaching, and people management skills.</li><li>Proficiency in CRM software</li><li>Solid computer skills, including Microsoft Office Suite.</li><li>Ability to analyze sales data and develop effective strategies.</li><li>Negotiation and problem-solving abilities.</li></ul>Working Conditions: This role typically involves working in an office environment, but may require frequent travel to meet with clients, attend industry events, Some evening or weekend work may be required to meet deadlines or attend events.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Female Sales Manager

Majid Al Futtaim

<div>
 
 Job Title:
 
 
 Manager - Account Management | Majid Al Futtaim Retail | Digital HO (UAE)
 
 
 
 
 
 Role Profile:
 
 
 The Manager - Account Management is part of a dynamic, result-oriented business development/sales organization, The role will be focused on new seller recruitment for Carrefour Marketplace business. The role holder will be responsible for lead generation, lead evaluation (cold calls, seller visits, emails, etc.), launching the business on Carrefour Marketplace. The role will require strong relationship management skills to identify and close win-win partnerships. The Manager - Account Management will also be helping sellers to grow their business on Carrefour Marketplace by driving adoption and awareness of various marketplace tools, and help provide sellers with insights.
 
 
 
 
 
 Role Details:
 
 
 
 Account/Category Management Responsibilities
 
 
 <ul>
 <li>
 Source, call, close deals, and manage top local and international Sellers across many categories to help with their online growth using the marketplace platform.
 </li>
 <li>
 Be the unique point of contact for your Sellers regarding sales, business development, and account management.
 </li>
 <li>
 Conduct weekly/monthly and quarterly deep dives to understand root cause of your sellers&rsquo; performances and actions to accelerate growth.
 </li>
 <li>
 Prioritize your work and sourcing strategy with high potential Sellers based on their capacity to provide a good customer experience thanks to their unique products, capability to be priced competitively, and ensure an end-to-end good experience
 </li>
 <li>
 Ensure that every Seller meets the quality bar required and meet customers&rsquo; expectations, and category quality guidelines. Be the voice of Sellers, by raising their pain points and concern to the product team.
 </li>
 <li>
 Lead deep-dive analyses on category performance, pricing, supply trends, and competitive benchmarks to identify revenue and margin growth opportunities.
 </li>
 <li>
 Own category strategy including selection priorities, brand acquisition, pricing, and promotional roadmaps.
 </li>
 <li>
 Build annual and quarterly business plans, defining category targets, benchmarks, and success metrics.
 </li>
 <li>
 Evaluate category health and drive initiatives to improve availability, ASP optimization, attach-rate enrichment, and customer experience.
 </li>
 <li>
 Strong Excel and Tableau skills with SQL is a big plus. Knowledge of productivity tools like SalesForce, ZOHO
 </li>
 <li>
 Identify opportunities to improve the Marketplace Selling Partners experience through scalable solutions and manage their roll-out.
 </li>
 <li>
 Demonstrated ability to dive deep in understanding the business, product, customer, and relevant landscape.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications/education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Marketing , Advertising or Sales
 </li>
 <li>
 Master's degree is preferrable
 </li>
 </ul>
 
 
 
 
 
 Minimum experience
 
 
 <ul>
 <li>
 5+ years in a similar position
 </li>
 <li>
 3+ years in an Ecommerce environment
 </li>
 </ul>
 
 
</div>

Manager - Account Management (Category)

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