customer service representative Jobs in Dubai

customer service representative

account manager

relationship manager

key account manager

client relationship manager Jobs in Dubai

client relationship manager

customer relationship manager

Casagrand Builders Pvt Ltd

Position: Assistant Manager &ndash; CRM Location: Dubai Industry: Real Estate DeveloperJob Summary: We are seeking a proactive and customer-focused Assistant Manager &ndash; CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.Key Responsibilities:&middot; Manage the end-to-end customer relationship process from booking to handover.&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.&middot; Handle customer documentation, agreement execution, and payment follow-ups.&middot; Ensure timely updates to customers regarding project progress and possession timelines.&middot; Address customer concerns and provide effective resolutions.&middot; Support in CRM data management and maintaining accurate records.&middot; Assist in planning and executing customer engagement initiatives.&middot; Generate reports and MIS for management review.Requirements:&middot; Bachelor&rsquo;s degree in Business Administration or related field.&middot; Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm (mandatory).&middot; Excellent communication and interpersonal skills.&middot; Strong organizational and problem-solving abilities.&middot; Proficiency in MS Office and CRM software.&middot; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Asst. Manager -CRM

Bidease

Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success. Job Description As a Customer Success Manager, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy. Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.

Customer Success Manager, MENA

June Flowers

The company provides free shared bachelor accommodation and transportation.The candidate should have good experience handling large numbers of key accounts.Should have good experience of customer support through voice and non-voice.Job Purpose:<ul><li>Client Management &ndash; To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.</li><li>Customer Relationship &ndash; To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.</li><li>Customer Retention &ndash; Solve customers&rsquo; issues related to orders, pick-up, delivery, and quality.</li></ul>Primary duties and responsibilities:The ideal candidate is an energetic with good communication skills who can take inbound and make outbound calls in a diligent manner. One who manage, escalate and transfer inquiries and build a never-ending relationship with our customers.<ul><li>Answer &quot;incoming or outgoing calls and provide chat support.&quot;</li><li>Respond professionally to caller inquiries about product availability, order status, and delivery status.</li><li>Take product reservations in advance and arrange for scheduled delivery.</li><li>Before committing to or delivering products to customers, ensure that they are of the highest quality.</li><li>Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.</li><li>If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.</li><li>Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.</li><li>Follow up with customers regarding order pickup from the head office location.</li><li>Maintain the accuracy of all data and verify the same for all customer services.</li><li>Perform other duties as and when needed.</li></ul>Job Types: Full-time, PermanentPay: AED2,700.00 - AED3,500.00 per monthExperience:<ul><li>Telesales: 3 years (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Telesales Executive - Tagalog

Antonoil

<div>
 
 
 【About Anton】
 
 
 
 Anton Oilfield Services Group is a globally leading independent integrated oilfield technology services company, operating across major oil and gas production regions worldwide. The business covers oilfield technical services, oilfield management services, oil and gas development operations, natural gas utilization, AI-enabled solutions, and platform collaboration. Anton Group employs approximately 7,000 staff from over 30 countries and regions. Anton&rsquo;s long-term goal is to become a world-leading green energy technical services company, growing together with its clients and talent to promote high-quality development in the energy industry.
 
 
 
 
 
 
 Department
 
 :
 
 Group Marketing &amp; Customer Department
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Customer Relationship Strategy and Planning. Formulate annual customer relationship management strategies and systematic customer visit plans, covering key IOCs, NOCs, and core partners; Analyze customers' business dynamics and potential needs, and develop differentiated relationship maintenance and development strategies for customers at different levels.
 </li>
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 Customer Visit and Activity Management. Plan and lead various customer visit activities (such as high-level mutual visits, technical exchanges, cooperation meetings, etc.), ensuring clear objectives, adequate preparation, and significant results; Coordinate and organize internal business units (management, sales departments, product and technical teams) to participate in customer visits, forming a unified customer interface and synergistic effects.
 </li>
 <li>
 Business Etiquette and Professional Image Management. Formulate and implement the company's unified standard operating procedures (SOP) for business etiquette, including reception, meetings, gift-giving, etc., to ensure the company presents a professional and respectful brand image in all external communications; Plan and customize high-end business gifts based on customers' cultural backgrounds and company policies to enhance customer favorability and brand recall.
 </li>
 <li>
 Strategic Agent Partnership Management. Responsible for organizing various company units, mainly sales departments and product departments, to jointly select, evaluate, and establish strategic agent partnerships; Plan and execute agent conferences, training sessions, incentive programs, etc., to strengthen agent loyalty and build a healthy, win-win agent ecosystem.
 </li>
 <li>
 Senior-Level Business Support and Communication. Assist the company's management in high-level customer business interactions and receptions, responsible for pre-preparation, itinerary arrangement, and on-site support to ensure smooth meetings; Assist management in drafting, reviewing, and following up on formal business correspondence with customers, ensuring communication content is accurate, professional, and compliant with business norms.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Educational Background. Bachelor's degree or above, majoring in Business Management, Marketing, Petroleum Engineering or related fields.
 </li>
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 Work Experience. Having more than 5 years of work experience in customer relationship management, key account sales or business development in the oil and gas industry; Possessing successful experience in planning and executing high-end customer visits, business receptions and partner activities; Familiar with the organizational structure, decision-making processes and cultural characteristics of customers in the oil and gas industry (especially IOCs and NOCs).
 </li>
 <li>
 Language Proficiency. Excellent English communication skills, with proficiency in written correspondence, and being able to use English as the main language for business meetings, presentations and receptions.
 </li>
 <li>
 Core Skills. Excellent interpersonal, negotiation and influencing skills, capable of effectively collaborating with customers from different cultural backgrounds and internal teams; Outstanding project management and multi-task coordination abilities, able to efficiently organize internal and external resources; Sharp business acumen, able to understand complex business needs and strategic goals.
 </li>
 <li>
 Preferred Qualifications. Having an extensive network of contacts in the oil and gas industry, especially in the fields of IOCs and NOCs; Having experience in holding similar positions in multinational energy enterprises; Having in-depth understanding and practical experience in international business etiquette.
 </li>
 <li>
 Personal Traits.Strong logical thinking and organized work style; proactive and result-oriented, with excellent service awareness and problem-solving abilities.
 </li>
 </ul>
</div>

Account Manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

A.P. Moller - Maersk

<div>
 Responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
 
 
 
 Job Description
 
 
 
 Key Accountabilities
 
 
 Customer&rsquo;s business acumen and ability to know what factors drives the decision making.
 
 
 <ul>
 <li>
 Onboard customers and build strong and collaborative relationship with both established and new customers.
 </li>
 <li>
 Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
 </li>
 <li>
 Understanding of external factors impacting Customer&rsquo;s supply Chain &amp;understand their sense of urgency, service needs, drivers and desires.
 </li>
 <li>
 Ability to align with customer expectations upfront &amp; to be able to respond with suggested solutions.
 </li>
 <li>
 Be fully responsible for customer satisfaction across Maersk product offering (own customers).
 </li>
 <li>
 Lead Digital adoption discussions with customers.
 </li>
 <li>
 Cross-sell &amp; upsell Logistics and Services products to customers.
 </li>
 <li>
 Performance reviews with customer.
 </li>
 <li>
 Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
 </li>
 <li>
 Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
 </li>
 <li>
 Willingness to go the extra mile towards the customers &amp; with focus on providing solutions.
 </li>
 <li>
 In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
 
 
 </li>
 </ul>
 Key Interdependencies
 
 
 Internal Stakeholders:
 
 
 CX Managers/Team Leaders
 
 
 Colleagues across globe
 
 
 Area Product, Area Delivery, Area Sales, Area Finance, GSCs, LOC
 
 
 External stakeholders:
 
 
 External suppliers (port, hauler, customs)
 
 
 Third Party Agents
 
 
 Local suppliers for inland products
 
 
 Required Competencies
 
 
 <ul>
 <li>
 Fresh graduate UAEN holding a family book.
 </li>
 <li>
 Knowledge of shipping, supply chain or logistics industry
 </li>
 <li>
 Excellent Stakeholder management, interpersonal and communication-skills
 </li>
 <li>
 Energetic, Well-organized, disciplined, and Self-Initiated
 </li>
 <li>
 Analytical and problem-solving skills
 </li>
 <li>
 Good Process understanding &amp;digital proficiency
 </li>
 <li>
 Ability to work under pressure keeping quality in focus
 </li>
 <li>
 Strong execution mindset
 </li>
 <li>
 Strong Cost conscious and optimization mindset
 
 
 </li>
 </ul>
 
 Note : Family Book is mandatory
 
 
 
 We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Consultant

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Manager

Explore 3936+ Customer relationship manager in Dubai this November. Find roles across top companies and apply now to boost your career.