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branded channel activation manager - ecommerce Jobs in Dubai

customer relationship manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

<p>We are seeking an experienced <b>Service Sales Manager</b> with a strong background in the <b>elevator and escalator industry</b>. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.</p><p>For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.</p><p>As an <b>Service Sales Manager</b>, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.</p><p><b>Key Responsibilities</b></p><p>Actively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu Dhabi</p><p>Ensure customer satisfaction and support complaint resolution in collaboration with internal teams</p><p>Document and maintain accurate customer and contact information</p><p>Manage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targets</p><p>Proactively generate new business opportunities beyond the existing customer base</p><p>Identify customer needs and match them with Schindler&rsquo;s solutions</p><p>Maintain complete and updated information on opportunities, tasks, and visits in the CRM system</p><p><b>What We&rsquo;re Looking For</b></p><p>Entrepreneurial mindset with the ability to view situations from multiple perspectives</p><p>Strong team player who can motivate, inspire, and align others toward shared goals</p><p><b>Qualifications</b></p><p>Bachelor&rsquo;s degree in Engineering; a Management degree is an added advantage</p><p>4&ndash;8 years of experience in Sales</p><p>Excellent interpersonal and communication skills</p><p>Proficiency in MS Office; knowledge of SAP and SharePoint is an asset</p><p>Job Type: Full-time</p><p>Pay: AED20,000.00 - AED24,000.00 per month</p>

Service Sales Manager

SIRVA

As a Manager, Global Account Management, you will contribute to Sirva's success by working closely with the Vice President of Account Management and Global Account Management team to develop, maintain and shape client partnerships and enhance the client and customer experience. You will be a trusted advisor to the client and collaborate with them on identifying best practices within the talent mobility industry. The position works closely with client contact(s) to provide seamless customer service and maximize Sirva's value to the client.
<br><br>
<b>Key Responsibilities:</b><br>
Client Consulting and Issue Resolution (50%)
<br><ul>
<li>Provide communication link between Sirva and the Client regarding relocation issues, household good issues, service level agreements and projects.</li>
<li>Acts as a trusted advisor to the client and collaborates with them on identifying best practices within the talent mobility industry.</li>
<li>Plays a key role in identifying solutions and resolving client issues across the client team and/or in partnership with other operational divisions.</li>
<li>Exercise solid business judgment while making decisions and addressing transferee/assignee and client issues.</li>
</ul>
Collaboration with Global Account Management (20%)
<br><ul>
<li>Assist with upselling and overall project management, including the management and calculation of client SLA results.</li>
<li>Provide support, as requested, with client implementations.</li>
<li>Collate and validate data and content for Client Reviews and Governance meetings.</li>
<li>Work with the account management team to establish delivery of strategic account plans with understanding and recognition of all global and regional requirements.</li>
<li>Works collaboratively with the Account management and the client team to understand the client delivery requirements and drive client profitability and revenue growth.</li>
</ul>
Internal Consulting (20%)
<br><ul>
<li>Works with the Customer Experience teams to help educate on client policies and preferences.</li>
<li>Collaborates with internal teams, management and VP/Director, Global Account Management to ensure client performance metrics are implemented, maintained, measured and achieved.</li>
<li>Partner with local business development teams to support acquisition of new business</li>
<li>Oversees VIP moves internally to ensure they are successful for the customer and Sirva.</li>
</ul>
Reporting (10%)
<br><ul>
<li>Collaborates with Analytics team to ensure successful delivery of client reporting.</li>
<li>Serves as a consultant for all client divisions/departments who need assistance with reporting such as: volume, performance metrics, relocation and assignment costs, budgeting and accrual.</li>
<li>Keeps clients informed of available client reports and new products and services, and helps to encourage and ensure understanding and increased usage of the available tools and products.</li>
<li>Works closely with the Digital IT team to help them enable effective client self-service applications and processes and provides assistance with the implementation of new digital functionality to client contacts.</li>
</ul>
<b>Qualifications and Preferred Skills:</b><br>
<ul>
<li>3-5 years of equivalent customer relationship management work experience required</li>
<li>Strong organizational skills</li>
<li>Strong verbal, written communication and presentation skills (English and Arabic preferred).</li>
<li>Able to think critically and proactively solve issues</li>
<li>Strong client relationship Skills</li>
<li>Excellent critical thinking skills with an understanding of data analytics and interpretation</li>
<li>Global business experience a plus</li>
<li>Proficient with productivity and reporting applications e.g. Microsoft Office (Word, PowerPoint, Excel, Teams), etc.</li>
<li>Interest in growing revenue in client accounts through upselling products and services</li>
</ul>
Education/Experience
<br><ul>
<li>Bachelor’s degree preferred</li>
<li>Experience in global mobility or similar customer service roles with a focus on client relationships</li>
</ul>
<b>Line management Responsibility:</b><br>
<ul>
<li>NO</li>
</ul>


Account Manager

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49519
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 7
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>20/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>20/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Strategies for Revenue generation and business development</li><li>Business objectives and goals</li><li>Drive the Digital Agenda</li></ul></div>
<div><b>
Business</b><br>
Acquisition &amp; Sales Management<br>
<ul><li>Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</li><li>Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li><li>Achieve &ldquo;best in class&rdquo; productivity in order to maximize the efficacy of the sales process.</li><li>Achieve the budgeted cross sell targets, consistency and penetration.</li><li>Aggressive Sales call plans to acquire large prospective customers through referrals.</li><li>Ensure coverage of customer base in accordance with the approved contact plans.</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li><li>Maintain and update customer information on C Manager. Accurate and timely generation of reports.</li><li>Activation of dormant accounts.</li><li>Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div>
Customer Relationship Building<br>
<ul><li>Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints.</li><li>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</li><li>Manage the portfolio to de-risk against attrition and achieve stability of book.</li><li>Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</li><li>Serve as the one-point contact to the High Net Worth customers of the Bank</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Ensure compliance of laid down process and procedures.</li><li>Facilitate and Implement work process improvements.</li><li>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li></ul>
<br>
<b>People &amp; Talent</b><br>
<ul><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</li><li>Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</li><li>Employ, engage and retain high quality people, with succession planning for critical roles.</li><li>Responsibility to review team structure/capacity plans.</li><li>Set and monitor s and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Risk Management</b><br>
<ul><li>Ensure KYC/AML updates, proper zero error documentation.</li><li>Updating the C &ndash; Manager, adhering to the Contact Management Plan.</li><li>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</li><li>Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</li><li>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</li><li>Read, understand and comply with all provisions of the Group Code of Conduct.</li></ul></div>
<div><b>
Governance</b><br>
<ul><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li><li>Ensure all GPS standards are followed and adhered.</li></ul>
<br>
<b>Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</li><li>Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Key stakeholders</b><br>
Internal<br>
<ul><li>Product Manager &ndash; Priority Banking - for Launch and implementation of product campaigns</li><li>Customer Service Manager - WM - for Product services to the customers</li><li>Unit Heads &ndash; Treasury - Implementation of sales strategies</li><li>Branch Managers - Implementation of sales strategies</li><li>Marketing Manager - WM - Coordinate marketing and research activities.</li><li>Country Money Laundering Prevention Officer.</li></ul>
External<br>
<ul><li>Existing and Prospective Customers - for Acquisition and retention of business</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Ability to maintain a highly decent professional environment in the Priority Centre.</li><li>Educate Clients on using of other delivery channels.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Associate Director, Priority Banking

Alibaba Cloud

<div>
 Customer Relationship Building and Business Opportunity Development
 <br/>
 <br/>
 <ul>
  <li>
   Proactively analyze key industries within the assigned country/market, identify key or potential customers, and independently map out the customer&rsquo;s decision-making chain to uncover real needs.
  </li>
  <li>
   Engage customers using their business language to build trust, uncover product and technical requirements, and convert those requirements into qualified sales opportunities.
  </li>
  <li>
   Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption.
  </li>
  <li>
   Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles, vendor landscape, organizational structure, and technical environment.
  </li>
  <li>
   Identify and navigate the customer&rsquo;s decision-making chain; cultivate and sustain strong relationships at critical decision points &mdash; particularly with C-level or C-level direct (CXO-D) executives &mdash; to secure strategic support and long-term partnership in both business and technology domains.
   <br/>
   <br/>
  </li>
 </ul>
 Product and Technical Value Communication
 <br/>
 <br/>
 <ul>
  <li>
   Leverage in-depth understanding of the customer&rsquo;s industry and business context to help them recognize the technical value of Alibaba Cloud&rsquo;s core offerings &mdash; including the Apsara Cloud Operating System, the &ldquo;7 Core Products&rdquo; and AI/Intelligent Computing solutions &mdash; while clearly articulating Alibaba Cloud&rsquo;s differentiated competitive advantages over rival providers, reinforcing its positioning as the customer&rsquo;s optimal strategic partner.
  </li>
  <li>
   Independently deliver presentations to customers on Alibaba Cloud&rsquo;s standardized product solutions; or, with support from Solutions Architects (SA), independently articulate tailored solutions aligned with the customer&rsquo;s specific business scenarios &mdash; clearly communicating the competitive advantages of Alibaba Cloud&rsquo;s offerings and the concrete business value they enable for the customer.
   <br/>
   <br/>
  </li>
 </ul>
 Drive Decision-Making and Opportunity Conversion
 <br/>
 <br/>
 <ul>
  <li>
   Drive rapid customer decision-making and sustained adoption of Alibaba Cloud products and technical solutions through effective resource integration and strategic engagement &mdash; ensuring continuous value delivery to the customer.
  </li>
  <li>
   Employ a full range of sales strategies &mdash; including persuasive communication, commercial negotiation, and tailored pricing proposals &mdash; to convert opportunities into closed deals, achieving performance targets while fostering mutually beneficial outcomes with customers.
  </li>
  <li>
   Proactively identify and escalate customer experience issues encountered during product usage, driving internal cross-functional collaboration to resolve them &mdash; thereby catalyzing improvements in Alibaba Cloud&rsquo;s product solutions, service delivery, and operational processes.
   <br/>
   <br/>
  </li>
 </ul>
 Business Support
 <br/>
 <br/>
 <ul>
  <li>
   Provide end-to-end business support throughout the customer lifecycle by coordinating cross-functional resources to ensure successful project implementation, and proactively identifying and resolving product usage issues in a timely manner.
  </li>
  <li>
   Accelerate the iterative adoption and optimization of Alibaba Cloud products on the customer side to effectively support the achievement of their technical objectives.
  </li>
  <li>
   Hunt for scalable cloud infrastructure, AI and Model-as-a-Service (MaaS) business
  </li>
  <li>
   Build a pipeline for AI token customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Over 3 year of experience in cloud computing industry, with demonstrated expertise in B2B or B2G sales and pre-sales functions
  </li>
  <li>
   1 year experience selling / proposing token spend and consumption
  </li>
  <li>
   Possess either large-scale customer stack migration experience or a proven track record in scaling revenue across Key Accounts (KA)
  </li>
  <li>
   Industry-specific domain expertise preferred
  </li>
  <li>
   Experience working with core competitors preferred
  </li>
  <li>
   Understand how various products deliver value in common industry/business scenarios; demonstrate the ability to comprehend customers&rsquo; business operations and identify their pain points.
  </li>
  <li>
   Match mature products and standardized solutions to customers&rsquo; key requirements.
  </li>
  <li>
   Initiate independent outreach and on-site visits to new customers; rapidly map their business architecture and core pain points, and successfully align targeted solutions and entry strategies to address identified needs.
  </li>
  <li>
   Build partnerships with small customers from scratch and secure first-time contract signings.
  </li>
  <li>
   Analyze customer consumption data to produce basic CSPA, articulate the value of upsell to customers, and set clear, quantifiable targets.
  </li>
  <li>
   Drive expansion from single-product upsell to adoption of one or two additional related products.
  </li>
  <li>
   Independently lead business and technical discussions with the customer&rsquo;s CTO, maintain day-to-day relationship engagement, and influence product selection decisions at this executive level.
  </li>
  <li>
   Independently update customer information and analyze pain points; maintain relationships with key customer stakeholders and build trust.
  </li>
  <li>
   Independently negotiate, close, and manage end-to-end execution of small- to medium-sized deals; design basic deal structures (e.g., discount requests) to achieve target outcomes.
  </li>
  <li>
   Independently plan and execute technical exchange sessions and other engagement activities to effectively drive opportunity conversion.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Business Development-Dubai

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p><br>
</p><p><b>Reporting to: Marketing Director.</b></p><p><b>
Location</b>: Dubai, United Arab Emirates.</p><p></p><p><b><br>
Position Purpose:</b></p><p>
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions:</b></p><p><b>
Strategy</b><b>
</b></p><ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul><p></p><p><b><br>
Customer Insight
</b></p><ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul><p></p><p><b><br>
Loyalty Program</b></p><ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul><p></p><p><b><br>
 </b><b>Team Structure &amp; Talent Management</b></p><ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div><br>
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

HSBC

<div><p><b>Some careers grow faster than others.
</b><br>
<b>If you&rsquo;re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential</b></p><p></p><p><br>
Corporate Banking provides international financial services solutions that support enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC&rsquo;s international network and broad range of market leading banking products and services.</p><p></p><p><br>
We are currently looking for an ambitious UAE National who can join our corporate team as an Associate Relationship Manager in Dubai. This role will support in acquiring, maintaining, and growing profitable long-term relationships with allocated UAE clients primarily in the technology and innovation sector. The main responsibilities include supporting the relationship manager as primary point of contact for clients externally and clients internally for flow transactional elements with the client base, as well as working closely with relationship and product teams across the world. This role supports the senior staff to deepen client relationships and improve income generation through focused business development activities.</p><p></p><div><b><br>
In this Role, you will:</b><br>
<ul><li>Act as primary point of contact, together with the relationship manager, with clients and internal colleagues for any service-related needs</li><li>Prepare briefing notes in advance of key client meetings.</li><li>Perform high quality credit analysis, which includes financial review and business review. This includes industry sector, competitor, and client level analysis to support business development, portfolio management and credit risk assessment.</li><li>Prepare high quality credit application remarks for new opportunities and annual reviews</li><li>Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.</li><li>Effectively liaise with multiple stakeholders from Credit Operations, Risk, and various product partners to support client needs</li><li>Support with Know Your Customer (KYC) related requirements</li><li>Work alongside a relationship manager in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues.</li><li>Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment.</li><li>Help Increase HSBC's share of wallet with our clients.</li><li>Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.</li><li>Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.</li></ul></div><p></p><div><b><br>
To be successful in the role, you should meet the following requirements:</b><br>
<ul><li>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).</li><li>Thorough understanding of bank and departmental procedures, functions, and activities.</li><li>Experience of having worked in a corporate environment.</li><li>Relevant experience working in an administrative role supporting a manager or team.</li><li>Excellent planning and organisational skills with experience of working under pressure.</li><li>Excellent interpersonal, written, and verbal communication skills.</li><li>Multi-tasking, ability to manage multiple tasks simultaneously (such as new financing/transactional tasks and the existing portfolio requests)</li><li>Proven ability of using their initiative.</li><li>Advanced computer and IT skills, including all Microsoft packages.</li><li>Ability to prioritise workload effectively.</li><li>Bachelor&rsquo;s degree in business/finance/economics.</li><li>Professional qualification (or currently enrolled).</li><li>Previous experience in Corporate Banking in the region.</li><li>Previous experience either managing or supporting a portfolio.</li><li>Analysis/Understanding of financial statements.</li><li>Strong credit underwriting, financial analysis, and credit writing capability.</li><li>Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) &ndash; hence in line with the term of work permit, a 4 years&rsquo; contract would be issued.</li></ul></div><p><b><br>
You&rsquo;ll achieve more at HSBC.</b><br>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br>
Issued by The Hong Kong and Shanghai Banking Corporation Limited.<br>
</p><p></p><p><b>Management of Risk</b><br>
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand.<br>
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.</p></div>

Associate Relationship Manager, Corporate and Institutional Banking (UAE National)

RAKBANK

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   About the role:
  </strong>
 </p>
 <p>
  As a Business Development Manager &ndash; BB Elite, you will play a key role in growing our Elite Business Banking portfolio by acquiring high‑value business clients and providing exceptional relationship management. You will be responsible for identifying new opportunities, onboarding quality business customers, and supporting their ongoing banking needs while ensuring full compliance with internal policies and regulatory standards. This role is ideal for someone who thrives in a fast‑paced sales environment and is passionate about delivering outstanding client experiences.
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing
  </strong>
 </p>
 <ul>
  <li>
   Acquiring and onboarding new Elite Business Banking relationships while meeting or exceeding sales targets.
  </li>
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   Growing your portfolio through proactive relationship management and exceptional service delivery.
  </li>
  <li>
   Identifying business opportunities and cross‑selling Business Banking products to deepen client relationships.
  </li>
  <li>
   Ensuring all clients meet the Bank&rsquo;s compliance, due‑diligence, and risk standards.
  </li>
  <li>
   Collaborating with internal teams to maximize product penetration and support seamless service delivery.
  </li>
  <li>
   Handling client service requirements and resolving queries efficiently and within SLA.
  </li>
  <li>
   Ensuring all processes, controls, and documentation comply with bank policies, regulatory expectations, and best practices.
  </li>
 </ul>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 5 years&rsquo; experience in Business Banking Liabilities, Wealth Management, or Relationship Management.
  </li>
  <li>
   Strong ability to acquire, manage, and grow high‑quality business banking relationships, especially with HNWIs and top‑tier SME clients.
  </li>
  <li>
   Excellent communication, negotiation, and interpersonal skills.
  </li>
  <li>
   Solid understanding of UAE banking practices, Central Bank regulations, and compliance requirements.
  </li>
  <li>
   Ability to identify market opportunities, translate feedback into product needs, and drive innovative customer solutions.
  </li>
  <li>
   Bachelor&rsquo;s degree
  </li>
 </ul>
</div>


Business Development Manager - Elite Business Banking Liabilities

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