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customer service representative Jobs in Dubai

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customer relationship manager

Sunberry Fresh 

<p><b>Job Title:</b> Client Relationship Manager</p><p><b>Location:</b> Dubai, UAE</p><p><b>Company:</b> Sunberry Group</p><p>Sunberry Group is seeking an experienced <b>Client Relationship Manager</b> to lead drive client retention across our HORECA customer base. This role plays a key part in strengthening long-term client relationships, ensuring service excellence, and supporting sustainable business growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage key customer accounts and drive volume growth through upselling and cross-selling</li><li>Utilize ERP/CRM systems to track customer performance and engagement</li><li>Own and execute client retention strategies across the HORECA portfolio</li><li>Build and maintain strong relationships with restaurant and hospitality clients</li><li>Conduct regular client visits to understand needs, resolve issues, and enhance satisfaction</li><li>Serve as the escalation point for key client and service-related concerns</li><li>Collaborate with Sales and Operations to improve overall client experience</li><li>Analyze churn risks, client feedback, and service gaps, and implement corrective actions</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 5 years of relevant experience in the UAE</li><li>Mandatory experience in Hospitality or Restaurant industry</li><li>Proven experience in client retention, account management, or customer success</li><li>Strong experience leading and managing customer care teams</li><li>UAE Driving License with own car (mandatory)</li><li>Excellent communication, leadership, and problem-solving skills</li><li>Ability to work in a fast-paced, high-volume environment</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary based on experience</li><li>Opportunity to lead a key function in a growing HORECA-focused company</li><li>Professional, supportive, and performance-driven work environment</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in a similar Client Relationship / Customer Retention role in the UAE? Please describe. </li><li>Do you hold a valid UAE driving license and have your own car?</li><li>What is your expected salary (AED), and notice period?</li></ul><p>Work Location: In person</p>

Customer Relationship Manager

Casagrand Builders Pvt Ltd

<p><b>Position:</b> Assistant Manager &ndash; CRM<br/><b>Location:</b> Dubai<br/><b>Industry:</b> Real Estate Developer</p><p><b>Job Summary:</b><br/>We are seeking a proactive and customer-focused <b>Assistant Manager &ndash; CRM</b> with prior experience in the <b>real estate development sector</b>. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.</p><p><b>Key Responsibilities:</b></p><p>&middot; Manage the end-to-end customer relationship process from booking to handover.</p><p>&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.</p><p>&middot; Handle customer documentation, agreement execution, and payment follow-ups.</p><p>&middot; Ensure timely updates to customers regarding project progress and possession timelines.</p><p>&middot; Address customer concerns and provide effective resolutions.</p><p>&middot; Support in CRM data management and maintaining accurate records.</p><p>&middot; Assist in planning and executing customer engagement initiatives.</p><p>&middot; Generate reports and MIS for management review.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration or related field.</p><p>&middot; <b>Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm</b> (mandatory).</p><p>&middot; Excellent communication and interpersonal skills.</p><p>&middot; Strong organizational and problem-solving abilities.</p><p>&middot; Proficiency in MS Office and CRM software.</p><p>&middot; Ability to work under pressure and meet deadlines.</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p>

Asst. Manager -CRM

Bidease

<p>Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success.</p> Job Description <p>As a <b>Customer Success Manager</b>, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy.</p> Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization <p>This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.</p>

Customer Success Manager, MENA

FinRidge Commercial Brokers

<p>At Finridge Commercial Brokers, We Pride Ourselves On Being One Of The Most Dependable And Trustworthy Banking Partners You Can Rely On. Our Top Priority Is Delivering An Exceptional Customer Experience By Tailoring Bespoke Financial Solutions That Cater To Your Individual Needs.</p><p><b>We seeking for an experienced and dynamic Relationship Officer / Senior Relationship Officer to join our team. </b></p><p><b>Responsibilities:</b></p><p>- Actively prospect for new customers by identifying opportunities through various channels (direct visits, referrals and cold calls).</p><p>- Promote and sell the banking products, explaining features, benefits, and eligibility criteria to potential customers</p><p>- Build and maintain strong relationships with customers by providing tailored credit card solutions and personalized service.</p><p>- Conduct market research to identify potential clients and their needs</p><p>- Provide excellent customer service to clients.</p><p>- Maintain confidentiality of customer information and bank&rsquo;s information</p><p><b>What we are offering :</b></p><ul><li>Competitive salary with performance-based incentives</li><li>Employment visa.</li><li>Medical Insurance package.</li></ul><p><b>Qualifications:</b></p><ul><li>A minimum of 6 Months of experience of managing banking products.</li><li>Minimum 1 years of in the banking sector.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED5,000.00 per month</p><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li><li>Banking Sales: 1 year (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Willingness to travel:</p><ul><li>50% (Preferred)</li></ul>

Relationship Officer

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.<div></div><div>
About the Role</div><div></div><div>
The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.</div><div></div><div>
What you&rsquo;ll be doing:</div><ul><li>
This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.</li><li>
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.</li><li>
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.</li><li>
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li><li>
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.</li><li>
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.</li><li>
Improving customer relationships as needed for prospect references.</li></ul><div></div><div><br>
About You</div><div></div><div>
Basic Qualifications</div><ul><li>
Proven experience and functional domain expertise with Financial Management or ERP.</li><li>
6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.</li></ul><div></div><div>
Other Qualifications</div><ul><li>
Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.</li><li>
Experience working as a Customer Success Manager or similar client facing role for a SaaS company</li><li>
Consulting experience either as an internal consultant or with a consulting/software company desired.</li><li>
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).</li><li>
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.</li><li>
Ability to travel up to 35%</li><li>
Proficiency in English essential and fluency in Arabic is strongly preferred</li></ul><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div></div>

Sr Customer Success Manager

Paradox

<div><p><b>Your work days are brighter here.
</b></p><p></p><p>We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
</p><p></p><p><b>About the Team
</b></p>Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
<p></p><p><b>About the Role
</b></p><p></p><p>The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
</p><p></p><p><b>What you&rsquo;ll be doing:
</b></p><ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references.<br>
<li>
<br>
</li></ul><p></p><p><b>About You
</b></p><p></p><p><b>Basic Qualifications
</b></p><ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul><p></p><p><b>Other Qualifications
</b></p><ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul><p></p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
</p><p></p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
</p><p></p><p><b>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></p></div>

Meraki Group

Overview <p><b>Job Summary :</b> Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.</p> Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

Explore 3688+ Customer relationship manager in Dubai this January. Find roles across top companies and apply now to boost your career.

3688 customer relationship manager jobs IN Dubai

Customer Relationship Manager

Asst. Manager -CRM

Customer Success Manager, MENA

Relationship Officer

Sr Customer Success Manager

Sr Customer Success Manager

CRM Manager