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customer relationship manager

Rotork

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  We&rsquo;re launching a brand‑new Engineered‑to‑Order (ETO) Hub, and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions &mdash; faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.
  <br/>
  <br/>
 </p>
 <p>
  As our Customer Relationship Manager, you&rsquo;ll be the face and voice of our ETO Hub. You&rsquo;ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership &mdash; and where your influence will be felt across engineering, operations, and commercial teams.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Act as the single point of contact for customers, delivering clear, confident communication
  </li>
  <li>
   Respond quickly to customer queries and manage expectations throughout the project
  </li>
  <li>
   Negotiate with customers and internal teams to meet technical and delivery needs
  </li>
  <li>
   Carry out accurate contract reviews and manage scope changes
  </li>
  <li>
   Oversee technical and commercial aspects of each project lifecycle
  </li>
  <li>
   Track inventory requirements and escalate risks early
  </li>
  <li>
   Provide proactive updates on delivery timelines, including travel to customer or EPC sites
  </li>
  <li>
   Build strong relationships across engineering, applications, finance, and operations
  </li>
  <li>
   Develop project plans and influence delivery timescales
  </li>
  <li>
   Prepare cost estimates and present solutions to senior stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Experience Requirements
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
  </li>
  <li>
   Experience analysing, designing, testing, and improving industrial products
  </li>
  <li>
   Familiarity with structured engineering techniques
  </li>
  <li>
   Experience with task management, defect tracking, requirements capture, and KPIs
  </li>
 </ul>
 <p>
  <strong>
   The Successful Candidate
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication and relationship‑building skills
  </li>
  <li>
   Willingness to travel
  </li>
  <li>
   Proficiency with Microsoft tools, especially Dynamics CE
  </li>
  <li>
   Strong problem‑solving skills and industrial design experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
  <br/>
  <br/>
 </p>
 <p>
  Our purpose is Keeping the World Flowing for Future Generations.
  <br/>
  <br/>
 </p>
 <p>
  For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
  <br/>
  <br/>
 </p>
 <p>
  Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
  <br/>
  <br/>
 </p>
 <p>
  Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
 </p>
</div>


Customer Relationship Manager

ALFAHIM

<div>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Planning &amp; Budget:
   </strong>
   Develop and update CME marketing plan in coordination with the line manager and central Marketing team to ensure alignment with department&rsquo;s annual budget and plans. Ensure the marketing plans are executed within budget in a timely manner, according to the customer lifecycle communication plan.
  </li>
  <li>
   <strong>
    Customer Communication
   </strong>
   : Develop new mechanisms, update &amp; enhance Customer Relationship Management processes and marketing strategies to target the relevant segment. Work closely with the marketing and sales teams as subject matter expert to define messages related to customer communication being sent through marketing channels.
  </li>
  <li>
   <strong>
    Direct Marketing Campaigns:
   </strong>
   Develop &amp; implement new and relevant digital marketing mechanisms through liaising with business units to achieve their relevant targets, oversee and manage copywriting &ndash; English &amp; Arabic to online E-shots, e-newsletters, and direct mailers
  </li>
  <li>
   <strong>
    Loyalty Programs:
   </strong>
   Acquire new partners and offer mechanisms to enhance retention &amp; acquisition rate of members. Expand the network of partners for benefits program to ensure the program remains appealing to the customer and increases brand loyalty
  </li>
  <li>
   <strong>
    Event Management:
   </strong>
   Develop and execute relevant events for existing customers in line with the marketing roadmap. Manage the execution of business-to-business events that include principals, management and dealers
  </li>
  <li>
   <strong>
    Reports:
   </strong>
   Prepare monthly performance reports for business units detailing campaign performance, highlights potential issues, opportunities and make recommendations
  </li>
  <li>
   <strong>
    Marketing Specialist
   </strong>
   will work closely with CME and central marketing function, catering to heterogonous segment of customers
  </li>
 </ul>
 <p>
  <strong>
   Qualification:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in marketing.
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   5 years of minimum experience in Marketing; out of which 2 years should be in marketing campaigns e.g. email, mail, SMS, telemarketing etc.
  </li>
  <li>
   Experience in copywriting &amp; CRM agencies is preferred.
  </li>
 </ul>
</div>


Marketing Specialist

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

<p>We are seeking an experienced <b>Service Sales Manager</b> with a strong background in the <b>elevator and escalator industry</b>. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.</p><p>For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.</p><p>As an <b>Service Sales Manager</b>, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.</p><p><b>Key Responsibilities</b></p><p>Actively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu Dhabi</p><p>Ensure customer satisfaction and support complaint resolution in collaboration with internal teams</p><p>Document and maintain accurate customer and contact information</p><p>Manage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targets</p><p>Proactively generate new business opportunities beyond the existing customer base</p><p>Identify customer needs and match them with Schindler&rsquo;s solutions</p><p>Maintain complete and updated information on opportunities, tasks, and visits in the CRM system</p><p><b>What We&rsquo;re Looking For</b></p><p>Entrepreneurial mindset with the ability to view situations from multiple perspectives</p><p>Strong team player who can motivate, inspire, and align others toward shared goals</p><p><b>Qualifications</b></p><p>Bachelor&rsquo;s degree in Engineering; a Management degree is an added advantage</p><p>4&ndash;8 years of experience in Sales</p><p>Excellent interpersonal and communication skills</p><p>Proficiency in MS Office; knowledge of SAP and SharePoint is an asset</p><p>Job Type: Full-time</p><p>Pay: AED20,000.00 - AED24,000.00 per month</p>

Service Sales Manager

Landmark Group

<div>
 <p>
  We are seeking a dynamic and results-driven Marketing Manager to join our team and drive the success of our loyalty programme. The Marketing Manager will play a pivotal role in developing and implementing marketing strategies to attract, engage, and retain customers within the loyalty programme. This role requires a combination of strategic thinking, creativity, and strong analytical skills to optimize customer acquisition, retention, and loyalty initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job location - Dubai, UAE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Strategy Development:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with the key stakeholders to develop and execute strategic plans for the marketing and awareness of the loyalty programme, aligning with overall business objectives.
  </li>
  <li>
   Conduct market research and analysis to identify opportunities for growth and improvement within the loyalty programme.
  </li>
  <li>
   Develop unique and attractive loyalty propositions that create a stir in the world of loyalty.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Campaign Management:
  </strong>
 </p>
 <ul>
  <li>
   Plan and execute marketing campaigns to promote the loyalty programme, including email marketing, social media, digital advertising, and other channels.
  </li>
  <li>
   Develop strong external (OOH) marketing launch initiatives together with partner brands.
  </li>
  <li>
   Steer and project manage major marketing campaign roll-outs in multiple regions
  </li>
  <li>
   Develop compelling messaging and creative assets to drive engagement and participation in the loyalty programme.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Engagement:
  </strong>
 </p>
 <ul>
  <li>
   Develop strategies to enhance customer engagement and participation in the loyalty programme, including targeted promotions, rewards, and personalized communications.
  </li>
  <li>
   Monitor customer feedback and sentiment to identify areas for improvement and optimization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analysis and Reporting:
  </strong>
 </p>
 <ul>
  <li>
   Utilize data analytics tools to track and analyze key performance metrics related to customer acquisition, retention, and loyalty.
  </li>
  <li>
   Generate regular reports to measure the effectiveness of marketing campaigns and initiatives, and make data-driven recommendations for improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Collaboration and Communication:
  </strong>
 </p>
 <ul>
  <li>
   Work closely with cross-functional teams, including Product, Sales, and Customer Service, to ensure alignment and integration of loyalty programme initiatives with overall business operations.
  </li>
  <li>
   Communicate effectively with internal stakeholders to provide updates on marketing initiatives, campaign performance, and upcoming promotions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Budget Management:
  </strong>
 </p>
 <ul>
  <li>
   Assist in the development and management of the marketing budget for the loyalty programme, ensuring optimal allocation of resources to maximize ROI.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
  </li>
  <li>
   3+ years of experience in marketing, with a focus on loyalty programme management or customer relationship management.
  </li>
  <li>
   2+ years in leading a creative team
  </li>
  <li>
   Experience in leading ATL and BTL marketing campaigns
  </li>
  <li>
   Strong analytical skills with the ability to interpret data and draw actionable insights.
  </li>
  <li>
   Experience with marketing automation tools, CRM platforms, and analytics software.
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  </li>
  <li>
   Creative thinking and problem-solving abilities, with a passion for driving results and exceeding targets.
  </li>
  <li>
   Ability to multitask and prioritize tasks in a fast-paced environment
  </li>
 </ul>
 <p>
 </p>
</div>


Marketing Manager

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49737
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>03/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>17/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Strategies for Revenue generation and business development</li><li>Business objectives and goals</li><li>Drive the Digital Agenda</li></ul></div>
<div><b>
Business</b><br>
Acquisition &amp; Sales Management<br>
<ul><li>Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</li><li>Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li><li>Achieve &ldquo;best in class&rdquo; productivity in order to maximize the efficacy of the sales process.</li><li>Achieve the budgeted cross sell targets, consistency and penetration.</li><li>Aggressive Sales call plans to acquire large prospective customers through referrals.</li><li>Ensure coverage of customer base in accordance with the approved contact plans.</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li><li>Maintain and update customer information on C Manager. Accurate and timely generation of reports.</li><li>Activation of dormant accounts.</li><li>Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Customer Relationship Building</b><br>
<ul><li>Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints.</li><li>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</li><li>Manage the portfolio to de-risk against attrition and achieve stability of book.</li><li>Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</li><li>Serve as the one-point contact to the High Net Worth customers of the Bank</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Ensure compliance of laid down process and procedures.</li><li>Facilitate and Implement work process improvements.</li><li>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li></ul>
<br>
<b>People &amp; Talent</b><br>
<ul><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</li><li>Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</li><li>Employ, engage and retain high quality people, with succession planning for critical roles.</li><li>Responsibility to review team structure/capacity plans.</li><li>Set and monitor s and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Risk Management</b><br>
<ul><li>Ensure KYC/AML updates, proper zero error documentation.</li><li>Updating the C &ndash; Manager, adhering to the Contact Management Plan.</li><li>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</li><li>Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</li><li>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</li><li>Read, understand and comply with all provisions of the Group Code of Conduct.</li></ul></div>
<div>
Governance<br>
<ul><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li><li>Ensure all GPS standards are followed and adhered.</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</li><li>Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Key stakeholders</b><br>
Internal<br>
<ul><li>Product Manager &ndash; Priority Banking - for Launch and implementation of product campaigns</li><li>Customer Service Manager - WM - for Product services to the customers</li><li>Unit Heads &ndash; Treasury - Implementation of sales strategies</li><li>Branch Managers - Implementation of sales strategies</li><li>Marketing Manager - WM - Coordinate marketing and research activities.</li><li>Country Money Laundering Prevention Officer.</li></ul>
External<br>
<ul><li>Existing and Prospective Customers - for Acquisition and retention of business</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Ability to maintain a highly decent professional environment in the Priority Centre.</li><li>Educate Clients on using of other delivery channels.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Senior Associate Director

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49518
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 7
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>10/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>24/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Strategies for Revenue generation and business development</li><li>Business objectives and goals</li><li>Drive the Digital Agenda</li></ul></div>
<div><b>
Business</b><br>
Acquisition &amp; Sales Management<br>
<ul><li>Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</li><li>Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li><li>Achieve &ldquo;best in class&rdquo; productivity in order to maximize the efficacy of the sales process.</li><li>Achieve the budgeted cross sell targets, consistency and penetration.</li><li>Aggressive Sales call plans to acquire large prospective customers through referrals.</li><li>Ensure coverage of customer base in accordance with the approved contact plans.</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li><li>Maintain and update customer information on C Manager. Accurate and timely generation of reports.</li><li>Activation of dormant accounts.</li><li>Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div>
Customer Relationship Building<br>
<ul><li>Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints.</li><li>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</li><li>Manage the portfolio to de-risk against attrition and achieve stability of book.</li><li>Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</li><li>Serve as the one-point contact to the High Net Worth customers of the Bank</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Ensure compliance of laid down process and procedures.</li><li>Facilitate and Implement work process improvements.</li><li>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li></ul>
<br>
<b>People &amp; Talent</b><br>
<ul><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</li><li>Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</li><li>Employ, engage and retain high quality people, with succession planning for critical roles.</li><li>Responsibility to review team structure/capacity plans.</li><li>Set and monitor s and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Risk Management</b><br>
<ul><li>Ensure KYC/AML updates, proper zero error documentation.</li><li>Updating the C &ndash; Manager, adhering to the Contact Management Plan.</li><li>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</li><li>Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</li><li>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</li><li>Read, understand and comply with all provisions of the Group Code of Conduct.</li></ul></div>
<div><b>
Governance</b><br>
<ul><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li><li>Ensure all GPS standards are followed and adhered.</li></ul>
<br>
<b>Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</li><li>Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Key stakeholders</b><br>
Internal<br>
<ul><li>Product Manager &ndash; Priority Banking - for Launch and implementation of product campaigns</li><li>Customer Service Manager - WM - for Product services to the customers</li><li>Unit Heads &ndash; Treasury - Implementation of sales strategies</li><li>Branch Managers - Implementation of sales strategies</li><li>Marketing Manager - WM - Coordinate marketing and research activities.</li><li>Country Money Laundering Prevention Officer.</li></ul>
External<br>
<ul><li>Existing and Prospective Customers - for Acquisition and retention of business</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Ability to maintain a highly decent professional environment in the Priority Centre.</li><li>Educate Clients on using of other delivery channels.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Associate Director, Priority Banking

Vacheron Constantin

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  For Those Who Welcome Connection
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 Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forward. Play your part in driving our collective success.
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  YOUR ROLE
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 We are seeking a Client Advisor whose mission is to deliver personalized premium client experience. This involves demonstrating expertise with curiosity and humility, fostering true long-term relationships with clients, and making them feel unique and valued. The goal is to understand and fulfil their desires and aspirations, ultimately turning them into brand ambassadors.
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 <strong>
  PLAYING YOUR PART
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 You will deliver an exceptional and unique in-store journey, building true long-term relationships by providing a friendly environment, demonstrating solid product knowledge, and consistently capturing client data for follow-up. You will consistently achieve sales targets, mastering the sales ceremony, handling negotiations, and assisting after-sales clients. As a Maison ambassador, you will communicate with passion, sharing extensive knowledge of the brand's values, history, and collections. You will also ensure smooth daily boutique operations by complying with policies, assisting with merchandising, inventories, and special projects.
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  WHAT WILL MAKE YOU SUCCESSFUL?
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  Success In This Role Will Require
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 <ul>
  <li>
   At least 5 years of sales experience, preferably within the luxury retail sector.
  </li>
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   Proven track record of consistently achieving and exceeding sales targets.
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   Demonstrated ability to cultivate and grow relationships with high-value clients.
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   Exceptional commitment to delivering personalized, high-quality client service.
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   Mastery of the luxury sales ceremony and customer service transactions.
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  <li>
   Strong product knowledge and deep understanding of Maison DNA, with the ability to communicate it passionately.
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  <li>
   Proactive approach to client relationship building and engagement, both in-boutique and at external events.
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  <li>
   High level of integrity, collegiality, and adherence to brand standards and operational compliance.
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 </ul>
 Vacheron Constantin celebrates 270 years as the world&rsquo;s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
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  If this fires your imagination, we welcome your application.
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Client Advisor, Abu Dhabi

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