business development manager Jobs in Dubai

business development manager

account executive

sales manager

hr manager

marketing manager

customer relationship manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

<p>We are seeking an experienced <b>Service Sales Manager</b> with a strong background in the <b>elevator and escalator industry</b>. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.</p><p>For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.</p><p>As an <b>Service Sales Manager</b>, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.</p><p><b>Key Responsibilities</b></p><p>Actively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu Dhabi</p><p>Ensure customer satisfaction and support complaint resolution in collaboration with internal teams</p><p>Document and maintain accurate customer and contact information</p><p>Manage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targets</p><p>Proactively generate new business opportunities beyond the existing customer base</p><p>Identify customer needs and match them with Schindler&rsquo;s solutions</p><p>Maintain complete and updated information on opportunities, tasks, and visits in the CRM system</p><p><b>What We&rsquo;re Looking For</b></p><p>Entrepreneurial mindset with the ability to view situations from multiple perspectives</p><p>Strong team player who can motivate, inspire, and align others toward shared goals</p><p><b>Qualifications</b></p><p>Bachelor&rsquo;s degree in Engineering; a Management degree is an added advantage</p><p>4&ndash;8 years of experience in Sales</p><p>Excellent interpersonal and communication skills</p><p>Proficiency in MS Office; knowledge of SAP and SharePoint is an asset</p><p>Job Type: Full-time</p><p>Pay: AED20,000.00 - AED24,000.00 per month</p>

Service Sales Manager

Emirates Islamic

<div><p><b>Job Responsibilities:
</b></p><ul><li>Develop and maintain strong working relationship with the customers virtually
</li><li>Retain existing clients through focused relationship management activities
</li><li>Handle service quality and operational issues of the assigned portfolio
</li><li>Facilitate in providing potential banking solutions based on identified needs of the client
</li><li>To keep up to date with latest market trends, customer preferences, changing customers behavior patterns and new products, as well as regularly monitoring activity by key competitors
</li><li>Sell &amp; Cross sell bank&rsquo;s products &amp; services to achieve the financial targets
</li><li>To be fully aware of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same
</li><li>To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as, maintaining a high level of confidentiality at all times.</li></ul></div>

Relationship Manager - Priority Banking (UAE Nationals)

Hyatt Vacation Ownership

<div><p><i>Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</i></p><p></p><h3 class="jobSectionHeader"><b>
Sales Executive
</b></h3><p></p><h3 class="jobSectionHeader"><b>Department:</b></h3><h3 class="jobSectionHeader"><b>
Marketing and Sales</b></h3><p></p><h3 class="jobSectionHeader"><b>
JOB SUMMARY</b></h3><h3 class="jobSectionHeader"><b>
Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., referrals, additional sales).</b></h3><p></p><h3 class="jobSectionHeader"><b>
CANDIDATE PROFILE</b></h3><h3 class="jobSectionHeader"><b>
Education and Experience Required:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
High school diploma or GED</b></h3></li><li><h3 class="jobSectionHeader"><b>
Proficiency in English and Italian (additional language required for certain positions)</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Preferred:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
One-year related experience</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Successful Candidates Will Be Willing To:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Work occasionally in the evenings</b></h3></li><li><h3 class="jobSectionHeader"><b>
Must be willing to work weekends and holidays as required by business needs</b></h3></li></ul><h3 class="jobSectionHeader"><b>
JOB SPECIFIC TASKS</b></h3><h3 class="jobSectionHeader"><b>
Building and Maintaining Customer Base</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Follow up on referrals/leads from owners.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., referrals).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Giving Sales Presentations</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Follow and adhere to the Consultative Sales Process when presenting to owners and guests.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sale distribution site.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Explain the features, advantages and benefits of the product and advocate the appropriate number of points to accommodate the prospective owners and Owner's current and future vacation needs.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Practice and continue to develop and improve sales script and presentation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensure clear understanding of financing options and present as an approach to ownership.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details, etc).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Conducting and Managing Business Transactions</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Assure complete and accurate processing of documents pertaining to sales.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Review details of contracts with prospective owners and Owners once they decide on purchase.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Thoroughly review loan applications and financial documents with the customer and ensure completed properly.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Complete purchase summary worksheet at end of each sale.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Providing Service to Others</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Other</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Demonstrate total understanding of the culture and processes of the organization.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, </b><b>Owners</b><b>).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Participate in formal training sessions offered by management team.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Attend daily huddles and regularly scheduled team/manager meetings.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Perform other duties as assigned.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc.).</b></h3></li></ul><h3 class="jobSectionHeader"><b>
COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS</b></h3><h3 class="jobSectionHeader"><b>
Leadership</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Adaptability </b><b>- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Communication </b><b>- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Professional Demeanor </b><b>- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Problem Solving and Decision Making </b><b>- Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Managing Execution</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Driving for Results </b><b>- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Planning and Organizing </b><b>- Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Building Relationships</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Coworker Relationships </b><b>- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Customer Relationships </b><b>- Developing and sustaining relationships based on an understanding of customer needs and actions.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Learning and Applying Personal Expertise</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Applied Learning </b><b>- Seeking out and making the most of learning opportunities to improve performance of self-and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Applied Business Knowledge </b><b>- Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Basic Competencies</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Job Specific Computer Skills </b><b>- Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).</b></h3></li><li><h3 class="jobSectionHeader"><b>
Mathematical Reasoning </b><b>- The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reading Comprehension </b><b>- Understanding written sentences and paragraphs in work related documents.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Writing </b><b>- Communicating effectively in writing as appropriate for the needs of the audience.</b></h3></li></ul></li><li><h3 class="jobSectionHeader"><b>
Functional Job Family Competencies</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Devising Sales Approaches and Solutions </b><b>- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Call Facilitation </b><b>- Ensuring that a call serves its sales objectives, maximizing the productiveness of interactions by monitoring and building on customers&rsquo; cues.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Ability: Persuasiveness </b><b>- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Disposition </b><b>- Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Supporting Sales Implementations </b><b>- Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Sales Opportunity Analysis </b><b>- Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers&rsquo; business strengths, weaknesses, and key issues that can inform sales strategies and plans.</b></h3></li></ul></li></ul><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Sales Executive (Italian)

GE Aerospace

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
The Customer Operations Manager is responsible for all commercial activities, customer support, administration and management of customer engine and module Shop Visits in line with the Terms &amp; Conditions of the Contract and achieving the Financial targets as defined in the business case for respective product lines.<br>
The role involves fleet stability/removal planning, agreeing workscope definition with the Customer and Engineering, management and execution of Shop Visits and associated On Time Delivery, Profitability/Cost, risk modelling and decision making activities in support of the contract.<br>
Also involves definition, management, and execution of contract estimating processes and activities to support contract actualisation, tenders and project reviews.<br>
Owns/influences Shop visit budgets and operating plans.<br>
The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&amp;L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><div><div><p><b>
Company Overview:</b></p><p>
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!</p><p></p><p><b>
Site Overview:</b></p><p>
For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region&rsquo;s hot &amp; harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.</p></div></div><p></p><div><div><div><div><div><div><div><div><div><p><b>
Role Overview:</b></p></div></div></div></div></div></div></div></div></div><ul><li>
Responsible for the customer satisfaction, On Time Delivery and Profitability/Cost for assigned Customer Contracts, working in partnership with respective Customer Program Managers and Product Line leadership. Provide both service agreement and time and material program management of engine and module shop visits including status reporting as specified within customer agreements. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the Customer Team (SD, CSM, CPM, SPM, FSE), Engineering, MRO and repair organizations and/or other teams to solve customer issues. Function as liaison between internal organizations and customers for assigned contracts across the global network, for all respective product lines.</li><li>
Leads others to find creative solutions within complex Airline customer management and MRO shop processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, material and vendor management, knowledge of manufacturing/repair and engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.</li><li>
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates externally and internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers. Drives a LEAN approach to secure lasting customer and business outcomes.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Role models Acting with Humility, Leading with Transparency and Delivering with Focus</li><li>
Expertise in applying Customer Relationship Management and Program Management processes and an ability to apply LEAN as a way of life in a transactional environment</li><li>
Demonstrable experience of developing strong customer and key stakeholder relationships, with an ability to build trust and inspire confidence, whilst managing sometimes conflicting multiple internal/external demands and difficult messaging</li><li>
Demonstrable ability to thrive in a high-pressure environment to support Airline Customer and Shop Operational tempo</li><li>
Strong oral and written communication skills with an ability to positively engage at all levels of the Customer organization</li><li>
Bachelor&rsquo;s degree from an accredited university or college or equivalent knowledge and experience</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Passionate about Our Customers, Our Business and Team</li><li>
Strong business and financial acumen &ndash; ability to manage a Shop Visit as a P&amp;L account and optimize cost in a long-term revenue accounting and T&amp;M context</li><li>
On a well-advanced journey to develop LEAN Mastery</li><li>
Culturally sensitive with the ability to influence and lead in a global environment</li></ul><p></p><p>
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.</p><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>Yes</p></div></div></div></div></div></div></div></div><p></p>

Lead Customer Operations Manager

Fit n Glam

<p>PURPOSE OF THE ROLE:</p><p>A CRM Manager is responsible for providing excellent customer service by leading and motivating the team.</p><p>A should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be able to be delivering strategies to hit the targets and achieve the secondary revenue. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.</p><p>KEY RESPONSIBILITIES</p><ul><li>Manage performance and develop employees</li><li>Train, mentor, coach and motivate the team to be successful in their role and maximize their potential.</li><li>Attend HOD and business meetings as required</li><li>Conducts individual Goal setting with CRM and ensure to achieve KPIs</li><li>Responsible to execute smooth membership administration processes</li><li>Delivers proactive and effective interactions with members for members retention</li><li>Ability to think strategically and to lead others</li><li>Take ownership of customer issues and follow problems through resolution on timely manner</li><li>Maintain open line of communication in any business related issues</li><li>Be supportive to all departments and CGM to deliver on business needs and strategies</li><li>Handles members complaints within the club and provide response and resolution within 48 hours maximum</li><li>Handle cancellation requests following correct cancellation protocol</li><li>Connects and negotiate with Retail suppliers</li><li>Ensure that Retail inventory is accurate</li><li>Works hand in hand with Team Leaders in achieving excellent team work</li><li>Develops high performing team. Conducts training to CRM</li><li>Develop service procedures, policies and standards</li><li>Maintain an orderly workflow according to priorities</li><li>Provides training and product knowledge to the team and train the new joiners</li><li>Conducts interview for potential Customer Service Executive</li><li>Supervise and facilitates every team member. Conducts weekly meeting and one on one basis</li><li>Executing Manager on Duty shift</li><li>Communicate with all department to convey members&rsquo; feedback and close all complaints raised on Freshdesk within 24 hours with strategic and futuristic approach with the ability to apply fast resolutions</li><li>Oversees club operations and retail on regular basis</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED8,000.00 per month</p>

Member Experience Manager - (Customer Service) -Female

MultiBank Group

<div><p>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.</p><p>
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.</p><p></p><p><b><br>
Role Overview:</b></p><p>
We are seeking a strategic and data-driven <b>CRM Engagement Manager</b> to lead client lifecycle marketing initiatives across global markets.</p><p>
This role will be responsible for designing, implementing, and optimizing CRM strategies that enhance client acquisition, engagement, retention, and lifetime value across FX, CFD, and Crypto products. The ideal candidate combines strong analytical capabilities with creative communication skills and hands-on CRM platform expertise within a fast-paced financial trading environment.</p><p></p><p><b><br>
Key Responsibilities:</b></p><p><b>
CRM Strategy &amp; Lifecycle Management</b></p><ul><li><p>
Develop and execute a comprehensive CRM strategy aligned with business growth objectives.</p></li><li><p>
Design and manage end-to-end lifecycle campaigns including onboarding, activation, retention, reactivation, and upsell initiatives.</p></li><li><p>
Segment audiences effectively to deliver personalized and behavior-driven communications.</p></li><li><p>
Optimize client journeys to increase engagement and trading activity.</p></li></ul><p><b>
Campaign Management &amp; Automation</b></p><ul><li><p>
Create and manage multi-channel CRM campaigns across Email, SMS, Push Notifications, and In-App messaging.</p></li><li><p>
Build automated workflows and triggers based on user behavior and trading activity.</p></li><li><p>
Conduct A/B testing to improve open rates, CTRs, and conversion performance.</p></li><li><p>
Ensure timely execution of global and regional campaigns.</p></li></ul><p><b>
Analytics &amp; Performance Optimization</b></p><ul><li><p>
Track and analyze key KPIs including open rates, CTR, activation rates, churn rates, and client lifetime value.</p></li><li><p>
Generate performance reports and actionable insights for senior management.</p></li><li><p>
Continuously optimize messaging, segmentation, and automation flows to improve ROI.</p></li><li><p>
Collaborate with data teams to leverage behavioral insights and predictive analytics.</p></li></ul><p><b>
Content &amp; Personalization</b></p><ul><li><p>
Develop compelling, compliant, and performance-driven CRM content tailored to different client segments.</p></li><li><p>
Ensure messaging aligns with brand guidelines and regulatory requirements across jurisdictions.</p></li><li><p>
Implement personalization strategies based on trading behavior, demographics, and engagement patterns.</p></li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li><p>
Work closely with Performance Marketing, Sales, Product, Compliance, and Regional teams.</p></li><li><p>
Support product launches and promotional campaigns through targeted CRM initiatives.</p></li><li><p>
Ensure seamless integration between CRM systems and trading platforms.</p></li></ul><p></p><p><b><br>
Qualifications &amp; Requirements:</b></p><p><b>
Education</b></p><p>
Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.</p><p><b>
Experience</b></p><ul><li><p>
Minimum 4+ years of experience in CRM, lifecycle marketing, or customer engagement.</p></li><li><p>
Experience within <b>Forex, CFD, Crypto, or financial services</b> is highly preferred.</p></li><li><p>
Proven track record of driving client retention and revenue growth through CRM strategies.</p></li></ul><p><b>
Technical &amp; Analytical Skills</b></p><ul><li><p>
Hands-on experience with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Braze, or similar).</p></li><li><p>
Strong understanding of customer segmentation, automation workflows, and personalization strategies.</p></li><li><p>
Proficiency in analytics tools (GA4, CRM analytics dashboards, or BI tools).</p></li><li><p>
Experience working with large datasets and performance tracking frameworks.</p></li></ul><p><b>
Communication &amp; Execution</b></p><ul><li><p>
Strong copywriting and content optimization skills.</p></li><li><p>
Ability to translate data insights into targeted engagement campaigns.</p></li><li><p>
Strong project management skills with the ability to handle multiple campaigns simultaneously.</p></li></ul><p><b>
Personal Attributes</b></p><ul><li><p>
Data-driven, detail-oriented, and results-focused.</p></li><li><p>
Creative thinker with strong problem-solving abilities.</p></li><li><p>
Collaborative team player comfortable working in a fast-paced, international environment.</p></li><li><p>
Highly organized with strong time-management skills.</p></li></ul><p></p><p><b><br>
Why Join Us?</b></p><ul><li><p>
Work with an industry-leading global financial institution.</p></li><li><p>
Competitive salary and comprehensive employee benefits.</p></li><li><p>
Opportunities for professional growth and career advancement.</p></li><li><p>
Collaborative, inclusive, and dynamic work environment.</p></li><li><p>
Commitment to innovation, client engagement excellence, and performance-driven success.</p></li></ul><p><i>
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.</i></p><p></p><p>
MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide.</p><p>
Our mission is to provide exceptional products and services to our clients &mdash; and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole.</p><p>
As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators.</p><p><b>
Positions available across our 25+ global offices </b>&mdash; Dubai, Hong Kong, Singapore, London, Sydney, and more. <b>Learn more: </b><b>www.multibankgroup.com</b></p><p>
MultiBank Group is an equal opportunity employer committed to diversity and inclusion. By submitting your application, you agree that your personal data will be processed in accordance with our Privacy Policy.</p></div>

CRM Engagement Manager

First Abu Dhabi Bank (FAB)

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 <strong>
  Company Description
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 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
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 <strong>
  Job Description
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 </strong>
 Core Responsibilities:
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  <li>
   To achieve or exceed agreed core product sales targets to build new customer base for FAB
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   To promote the sales of Core Product in assigned area or work
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   To build and maintain effective business relationship with customers
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   To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
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   To ensure the submitted customer applications and documentations are complete and error free
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   To follow up for Document discrepancies which have been approved as Deferrals
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   Minimize errors and act upon them for correction and re-submission if any.
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   To provide sales MIS to line manager/Area Head on regular basis.
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   To provide ongoing customer / market feedback to line manager/area head to improve business
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   To provide Sales DSR to Sales Manager on Regular Basis.
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   To ensure high level of customer service while handling business proceedings.
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   To adhere code of conduct &amp; ethics while performing required duties especially while doing the Authentications of KYC documents.
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   To capitalize on-cross selling opportunities
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   To perform duties of Team Leader in his absence if assigned so
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   To recommend customer applications which are considered good credit risk and as per FAB policy.
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   Requires good convincing and negotiating skills in view of complexity in the relevant product
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   Be aware of competition and suggest changes for product improvements
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   Maintain effective business relationship with all branches and internal departments
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   To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
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   To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
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   Don&rsquo;t argue with the customers and No commitments should be given to any customer.
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   Maintain Effective Relationships with team mates and supervisors.
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   To ensure that the product information shared with the customer is accurate.
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   To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.
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  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   High school diploma or Preferably University Degree
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   Desirable to have a sales diploma or certification
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  <li>
   1 to 2 year's experience in selling banking products in a financial company
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  <li>
   Multi product sales experience prioritizing on Personal Loan
  </li>
 </ul>
</div>


Sales Executive - Consumer Banking Product Sales

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