customer service representative Jobs in Dubai

customer service representative

sales manager

marketing manager

account manager

customer service executive

customer relationship manager

Zed Capital International Limited - Rep. Office

Job Description &ndash; Relationship Manager (RM)Company: Zed Capital International Limited &ndash; Representative Office Location: Media City, Dubai, United Arab Emirates Salary: AED 2,800 &ndash; AED 3,500 per month (Based on experience, qualifications, and performance) Job Type: Full-TimeAbout the RoleZed Capital International Limited &ndash; Representative Office is seeking a motivated, customer-focused, and results-driven Relationship Manager (RM) to join its growing team. The ideal candidate should possess excellent communication and relationship management skills with a passion for client servicing and the global financial markets.The successful candidate will be responsible for managing and nurturing client relationships, identifying new business opportunities, ensuring client satisfaction, and promoting the company's financial products and services while maintaining the highest standards of professionalism and customer service.Key Responsibilities<ul><li>Build and maintain strong relationships with new and existing clients.</li><li>Act as the primary point of contact for clients, addressing their queries and providing timely support.</li><li>Promote the company's financial products and services to prospective and existing clients.</li><li>Identify opportunities for cross-selling and upselling company products and services.</li><li>Assist clients with account opening, onboarding, and documentation processes.</li><li>Conduct regular follow-ups with clients to ensure engagement and satisfaction.</li><li>Achieve individual monthly, quarterly, and annual business targets.</li><li>Maintain accurate records of client interactions and activities using CRM systems.</li><li>Coordinate with Sales, Customer Support, Compliance, and Operations teams to ensure seamless client servicing.</li><li>Stay updated on financial market trends, company products, and industry developments.</li><li>Ensure all client interactions comply with company policies and applicable regulatory requirements.</li><li>Deliver exceptional customer service while building long-term client relationships and loyalty.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 1&ndash;3 years of experience in Relationship Management, Sales, Customer Service, or the Financial Industry is preferred.</li><li>Fluency in English and Hindi is mandatory. Additional languages will be an advantage.</li><li>Excellent communication, interpersonal, and relationship management skills.</li><li>Strong negotiation and client servicing abilities.</li><li>Ability to work in a target-driven and fast-paced environment.</li><li>Self-motivated, confident, and customer-oriented personality.</li><li>Professional appearance and positive attitude.</li><li>Good organizational and time management skills.</li><li>Basic knowledge of CRM software and Microsoft Office applications will be an advantage.</li><li>Ability to build trust and maintain long-term client relationships.</li></ul>Preferred Qualities<ul><li>Passion for client relationship management and business development.</li><li>Strong customer service orientation.</li><li>Positive, energetic, and proactive attitude.</li><li>Quick learner with a willingness to develop product and market knowledge.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>High level of integrity, professionalism, and confidentiality.</li><li>Strong work ethic with commitment to achieving business objectives.</li></ul>What We Offer<ul><li>Competitive salary package (AED 2,800 &ndash; AED 3,500)</li><li>Career growth and professional development opportunities.</li><li>Comprehensive training and continuous learning support.</li><li>Professional and supportive work environment.</li><li>Performance-driven culture with recognition and rewards.</li></ul>ApplicationInterested candidates may send their updated CV to: careers@zedcapital.comLocation:Dubai (Required)Work Location: In personPay: AED2,800.00 - AED3,500.00 per monthExperience:<ul><li>Customer relationship management: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Relationship Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Mars

<div>
 
 Job Description
 
 
 
 
 How does the program work?
 
 
 
 We are looking for a dynamic and creative individual to join our
 
 Category Management
 
 team as a Category Analyst. This role involves analyzing category trends and performance to identify growth opportunities and develop actionable recommendations. You will support the Category Strategy Manager in localizing the category vision and in-store principles, while assisting the team with reporting, range reviews, planograms, and creating Category Plans that drive profitable and sustainable growth with our customers.
 
 
 Additionally, you will aid the Category Leadership team in data-driven decision-making and activation, bringing the global confectionery vision and in-store leadership principles to life locally. The role requires working with diverse data sources and category management tools to support assortment, ranging, and planogram development, ultimately helping to identify opportunities that foster sustainable category growth.
 
 
 
 What Will Be Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Analyse category, customer &amp; channel trends and performance to identify future growth opportunities and formulate appropriate recommendations, ensuring sustainable category growth.
 </li>
 <li>
 Develop and deliver relevant reporting and analysis to underpin the category leadership agenda and key customer category relationships.
 </li>
 <li>
 Work with the Category Strategy Manager to localise the category vision, provide understanding of the shopper, channel &amp; customer trends and quantify category drivers and platforms to inform prioritisation of growth opportunities.
 </li>
 <li>
 Based on global in-Store leadership principles, deliver analysis and support development of local recommendations and solutions to drive Confectionery conversion at the 3 key locations in store (Main Aisle, Transaction Zone &amp; Secondary Displays).
 </li>
 <li>
 Delivery of ongoing Category, Channel &amp; Customer reporting to support the Customer Category team and to inform the demand organisation.
 </li>
 <li>
 Day to day management of data sources e.g. Neilson and category tools.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Eligibility
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Creativity &amp; customer focus
 </li>
 <li>
 Innovation mindset
 </li>
 <li>
 Action-oriented &amp; collaborative
 </li>
 <li>
 Strong planning and alignment skills
 </li>
 <li>
 Accountability
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 <ul>
 <li>
 Recent graduates or postgraduates (up to 2-3 years&rsquo; experience) are welcome to apply.
 </li>
 <li>
 Strong category and customer understanding with excellent analytical skills
 
 
 </li>
 </ul>
 
 Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Preferred proven results in FMCG/consumer products
 </li>
 <li>
 Ability to analyse and interpret data from multiple sources, translating insights into clear strategies and actions
 </li>
 <li>
 Commercially focused, with strong relationship-building and influencing skills
 </li>
 <li>
 Confident in using data to support recommendations
 </li>
 <li>
 Proficient IT and category management tool skills
 </li>
 <li>
 In-store or customer-facing experience, with the ability to develop engaging category solutions
 </li>
 <li>
 Preferred experience in Field Sales, Merchandising, Consumer/Customer Marketing, or Shopper Insights
 
 
 </li>
 </ul>
</div>

Mars Leadership Experience Graduate

Al Buraq Al Abyad Interior Decoration

AL BURRAQ RREAL ESTATE is looking for Real Estate Manager who can bring a team in our Company.Real Estate ManagerThe Real Estate Team Leader is responsible for managing and guiding a team of property consultants/agents to achieve sales and leasing target. This role combines leadership, coaching, and business development with hands-on involvement in property transactions.Key ResponsibilitiesTeam Leadership &amp; Coaching<ul><li>Recruit, train, and mentor real estate agents to improve performance.</li><li>Set daily, weekly, and monthly targets for the team.</li><li>Monitor individual performance and guide closing deals.</li><li>Conduct regular meetings and training sessions to enhance sales skills and market knowledge.</li></ul>Sales &amp; Business Development<ul><li>Drive the team to achieve assigned sales and leasing goals.</li><li>Support agents in negotiations and client presentations.</li><li>Generate leads, develop new business opportunities, and maintain strong client relationships.</li><li>Oversee property listings, marketing campaigns, and lead distribution.</li></ul>Operations &amp; Compliance<ul><li>Ensure all transactions comply with RERA and local regulations.</li><li>Maintain accurate records of team performance, client interactions, and deals closed.</li><li>Coordinate with admin/marketing departments to ensure smooth operations.</li></ul>Client Relationship Management<ul><li>Handle high-profile clients and major property negotiations when required.</li><li>Ensure customer satisfaction and promote repeat/referral business.</li><li>Represent the company professionally in networking events and industry platforms.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience as a Real Estate Team Leader / Manager in the Dubai, UAE</li><li>Strong leadership and motivational skills.</li><li>Excellent communication, negotiation, and closing skills.</li><li>In-depth knowledge of Dubai real estate laws, trends, and market dynamics.</li><li>Ability to work under pressure and deliver results.</li></ul>Job Requirements:- Must have 3-5 years UAE Real Estate Experience- Can bring 5-10 experienced UAE real estate brokers- Must do everyday interviews for Real Estate Agents- Must have closed deals- Salary is 7,000-10,000AEDIf you are interested to join the position, feel free to send your CV to our WhatsApp +971 58 580 6765.ONLY THE MANAGER WHO CAN BRING A TEAM OF ATLEAST 5 - 10 EXPERIENCED AGENTS IMMEDIATELY!!Pay: AED7,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Can you bring 5-10 agents within 1 week of joining?</li></ul>Experience:<ul><li>Real Estate Sales Manager: 5 years (Required)</li></ul>Work Location: In person

Real Estate Sales Manager/Team Leader

Glassology Tech Electronics Trading LLC

Job Title: Export ManagerLocation: Dubai, UAECompany: Glassology Tech Electronics Trading LLCEmployment Type: Full-TimeAbout UsGlassology Tech Electronics Trading LLC is a leading distributor of mobile accessories, IT accessories, consumer electronics, and lifestyle technology products in the UAE. We are looking for an experienced and results-driven Export Manager to expand our international business and strengthen our global distribution network.:Key ResponsibilitiesDevelop and execute export sales strategies to achieve revenue and growth targets.Identify and establish partnerships with distributors, wholesalers, and retail chains in international markets.Manage the complete export process, including order processing, shipping, customs documentation, and regulatory compliance.Conduct market research to identify new business opportunities and emerging markets.Negotiate commercial agreements, pricing, payment terms, and contracts with overseas customers.Coordinate with logistics, warehouse, and finance teams to ensure smooth execution of export orders.Monitor export performance, sales forecasts, and market trends.Ensure compliance with international trade regulations, import/export laws, and company policies.Participate in international trade exhibitions, business meetings, and customer visits.Build and maintain strong relationships with existing and potential overseas clients.:RequirementsBachelor's Degree in Business Administration, International Trade, Marketing, or a related field.5+ years of experience in export sales or international business development.Experience in consumer electronics, mobile accessories, IT accessories, or related products preferred.Strong knowledge of export documentation, international shipping, customs regulations, and trade compliance.Proven track record of achieving export sales targets and developing new markets.Excellent negotiation, communication, and relationship management skills.Proficiency in Microsoft Office and ERP systems.Preferred SkillsStrong network of distributors and retail partners across GCC, Africa, Asia, or Europe.Experience handling distributor agreements and international channel management.Knowledge of Incoterms, Letters of Credit (LC), and international payment methods.Multilingual skills are an advantage.What We Offer<ul><li>Benefits</li></ul>:Competitive salary package:Performance-based incentives:Career growth opportunities:International business exposure:Professional and dynamic work environment:Candidates holding their own valid UAE visa will be given additional preference and benefits.Pay: AED7,000.00 - AED12,000.00 per monthWork Location: In person

Export Manager

Al Hodood Technologies 

We are looking for a Relationship Manager to join our International Sales &ndash; Indirect team. The role requires managing and expanding relationships with global clients and channel partners, driving sales growth, and ensuring seamless coordination across markets. You will be responsible for building long-term partnerships, identifying new business opportunities, and achieving sales targets while supporting international business strategies.Key Responsibilities:<ul><li>Manage relationships with international clients and channel/partner networks.</li><li>Drive indirect sales growth across multiple regions.</li><li>Identify new business opportunities and ensure client satisfaction.</li><li>Coordinate with cross-functional teams to deliver solutions effectively.</li></ul>Requirements:<ul><li>3+ years of experience in international sales/relationship management.</li><li>Strong communication, negotiation, and client-handling skills.</li><li>Experience working with indirect/channel sales teams.</li><li>Ability to work in a multicultural and fast-paced environment.</li></ul>Job Types: Full-time, PermanentPay: AED8,000.00 - AED12,000.00 per monthWork Location: In person

Real Estate Agent ( Spanish & German Speakers)

Sunpowergen

<div><div>Job Summary</div><div>
We are seeking a motivated and technically skilled Hydraulics Sales Engineer to drive sales growth and develop customer relationships across the UAE market. The successful candidate will combine technical expertise in hydraulic systems with strong commercial acumen to identify opportunities, provide engineering solutions, and achieve sales targets.</div><div></div><div> 
Key Responsibilities</div><ul><li><ul><li>
Identify and develop new business opportunities for hydraulic products, systems, and services.
</li><li>Manage and grow relationships with OEMs, contractors, industrial clients, distributors, and end users.
</li><li>Conduct customer visits, technical presentations, and product demonstrations.
</li><li>Understand customer requirements and propose suitable hydraulic solutions.
</li><li>Prepare technical and commercial quotations, tenders, and proposals.
</li><li>Coordinate with engineering, operations, and procurement teams to ensure timely project execution.
</li><li>Negotiate contracts, pricing, and commercial terms with customers.
</li><li>Monitor market trends, competitor activities, and industry developments.
</li><li>Provide technical support during product selection, installation, and commissioning stages.
</li><li>Maintain accurate sales forecasts, pipeline reports, and CRM records.
</li><li>Achieve monthly, quarterly, and annual sales targets.
</li></ul></li></ul><div>Required Qualifications</div><ul><li><ul><li>
Bachelor's degree or Diploma in Mechanical Engineering, Industrial Engineering, Mechatronics, or a related field.
</li><li>3&ndash;8 years of experience in hydraulic equipment, fluid power systems, industrial automation, or related technical sales.
</li><li>Strong understanding of:
</li><li>Hydraulic pumps
</li><li>Hydraulic cylinders
</li><li>Hydraulic valves
</li><li>Hydraulic power units (HPUs)
</li><li>Filtration systems
</li><li>Hose and fittings
</li><li>Mobile and industrial hydraulic systems
</li><li>Experience in the UAE or GCC market is preferred.
</li><li>Valid UAE driving license.
</li><li>Proficiency in Microsoft Office and CRM software.
</li></ul></li></ul><div>Desired Skills</div><ul><li><ul><li>
Strong technical troubleshooting and solution-selling abilities.
</li><li>Excellent communication and presentation skills.
</li><li>Ability to read hydraulic schematics and technical drawings.
</li><li>Negotiation and relationship-management skills.
</li><li>Commercial awareness and business development mindset.
</li><li>Ability to work independently and manage multiple customer accounts.
</li></ul></li></ul><div>Key Performance Indicators (KPIs)</div><ul><li><ul><li>
Achievement of sales revenue and gross margin targets.
</li><li>New customer acquisition.
</li><li>Customer retention and account growth.
</li><li>Quotation-to-order conversion rate.
</li><li>Sales pipeline development.
</li><li>Collection and payment follow-up performance.
</li></ul></li></ul><div>Preferred Industry Experience</div><ul><li><ul><li>
Hydraulics and Fluid Power
</li><li>Construction Equipment
</li><li>Material Handling Equipment
</li><li>Oil &amp; Gas
</li><li>Marine
</li><li>Manufacturing
</li><li>Mining
</li><li>Industrial Automation
</li><li>Mobile Equipment
</li></ul></li></ul><div>Compensation &amp; Benefits</div><ul><li><ul><li>
Competitive salary
</li><li>Sales incentive/commission structure
</li><li>Company vehicle or transport allowance
</li><li>Medical insurance
</li><li>Annual air ticket
</li><li>UAE labor law benefits
</li></ul></li></ul><div>Reports To: Sales Manager 
</div><div></div> 
<div>Interested candidates may apply through the post or you can share the updated CV at admin.spme@sunpowergen.com with the subject line: Application &ndash; Hydraulics Sales Engineer (SPG-UAE-11)</div></div>

Hydraulics Sales Engineer

Explore 393+ Customer relationship manager in Dubai this August. Find roles across top companies and apply now to boost your career.