account manager

key account manager

sales coordinator

commercial manager

customer service executive

customer relationship manager

Super Micro Computer, Inc.

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.

Essential Duties and Responsibilities:

<ul>
<li>Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.</li>
<li>Manage Customer escalations and return-material-authorizations (RMAs)</li>
<li>Coordinate multiple sites and functions to exceed customers' expectations.</li>
<li>Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.</li>
<li>Relationship management with Customer at executive/resolution-making levels.</li>
<li>Accountable for projects/initiatives and drives site focus on efficiency programs.</li>
<li>On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.</li>
<li>Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.</li>
<li>In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.</li>
<li>In charge of making process improvements and driving best practices across multi-sites.</li>
<li>Ensures all client programs execute to contract, hitting key KPIs.</li>
<li>Control of tracking risks on the business and reporting to SMC business accordingly.</li>
<li>Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.</li>
<li>Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.</li>
</ul>

Qualifications:

<ul>
<li>Typically requires a Bachelor s degree or equivalent experience.</li>
<li>Typically requires a minimum of 8 years of sales/account/customer success management experience.</li>
<li>Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.</li>
<li>Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.</li>
<li>Understands the strategic impact of the function across sites.</li>
</ul>

Sales Manager - Customer Success

Supermicro

Job Req ID: 27597About SupermicroSupermicro  is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.Job SummarySupermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.Essential Duties And ResponsibilitiesSet goals for specific accounts, primarily responsible for OEM/ODM major accounts.Manage Customer escalations and return-material-authorizations (RMAs)Coordinate multiple sites and functions to exceed customers' expectations.Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.Relationship management with Customer at executive/resolution-making levels.Accountable for projects/initiatives and drives site focus on efficiency programs.On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.In charge of making process improvements and driving best practices across multi-sites.Ensures all client programs execute to contract, hitting key KPIs.Control of tracking risks on the business and reporting to SMC business accordingly.Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.QualificationsTypically requires a Bachelor s degree or equivalent experience.Typically requires a minimum of 8 years of sales/account/customer success management experience.Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.Understands the strategic impact of the function across sites.EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Sr. Customer Success Program Manager

Casagrand Builders Pvt Ltd

Position: Assistant Manager &ndash; CRM Location: Dubai Industry: Real Estate DeveloperJob Summary: We are seeking a proactive and customer-focused Assistant Manager &ndash; CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.Key Responsibilities:&middot; Manage the end-to-end customer relationship process from booking to handover.&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.&middot; Handle customer documentation, agreement execution, and payment follow-ups.&middot; Ensure timely updates to customers regarding project progress and possession timelines.&middot; Address customer concerns and provide effective resolutions.&middot; Support in CRM data management and maintaining accurate records.&middot; Assist in planning and executing customer engagement initiatives.&middot; Generate reports and MIS for management review.Requirements:&middot; Bachelor&rsquo;s degree in Business Administration or related field.&middot; Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm (mandatory).&middot; Excellent communication and interpersonal skills.&middot; Strong organizational and problem-solving abilities.&middot; Proficiency in MS Office and CRM software.&middot; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Asst. Manager -CRM

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
AWS is seeking a world class sales professional to manage our global customer relationship with ADNOC, one of the largest Energy companies in the world, headquartered in Abu Dhabi, UAE. 
 
The Account Manager will be responsible for providing global business leadership and guidance. You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects and engage extended team resources. You will define a CXO relationship strategy within the account, including engaging with AWS senior leadership team for executive sponsorships, coordinating executive business reviews, and maintaining customer satisfaction. 
 
 
 
 
Key job responsibilities 
Responsibilities 
The Account Manager is responsible for teaming with the customer&rsquo;s IT and Business Lines to build strategic relationships across the account, articulating a clear vision and generating enthusiasm, while impacting all business groups. The rep is responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The rep will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources that may be geographically distributed.
 
 
Development of formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role.
 
 
This person will be responsible for the whole account and related business units, working with the local and global AWS Energy &amp; Utilities team. 
 
About the team 
Working within the Energy &amp; Utilities Business Unit at AWS means to work closely within a specialised community of professionals in the E&amp;U industry. Your colleagues will be hands-on practitioners with strong industry acumen and deep technology skills. The Energy industry is at a very exciting moment in time, where supply and demand is shifting and renewable energy generation is on the rise. You will find yourself in the middle of this transformation, guiding our customers to leverage the best of the new technology and helping to innovate and solve new business challenges.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>7+ years of sales experience</li><li>Proven extensive knowledge of IT and Cloud technology (IaaS, SaaS, PaaS)</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Good knowledge of the local UAE energy market</li><li>Good knowledge of the Oil &amp; Gas upstream business</li><li>BA or BS degree in computer science, engineering, business, marketing, or related field</li><li>Experience in large complex deal negotiations with a successful track record; establishing credibility quickly with senior level executives across the organisations.</li><li>Experience in consultative selling or consulting background</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Account Manager - Energy, AWS Energy & Utilities EMEA

Majid Al Futtaim

ROLE SUMMARY The Personal Shopper will be responsible for establishing, maintaining and growing a portfolio of customers, delivering outstanding sales-driven results while ensuring excellent customer experience and service. ROLE PROFILE <ul> <li>Recruit (monthly target) and retain customers.</li> <li>Build a relationship with top tier customers in order to strengthen brand and personal Loyalty.</li> <li>Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.</li> <li>Ensure monthly sales targets are achieved across categories.</li> <li>Ensure that sales leads are identified and prioritized as well as create and implement new selling ideas to ensure sales targets are met.</li> <li>Work closely with Buying, Planning and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability to for customer benefit.</li> <li>Providing support to the customer care team to resolve VIP customers' issues as necessary.</li> <li>Follow networking strategies in order to develop and enhance client base.</li> </ul>

Personal Shopper

NSV Trading LLC

ob SummaryThe CRM/SRM Supervisor is responsible for overseeing the development and execution of strategies that enhance relationships with both customers and suppliers. This role ensures that CRM and SRM systems are effectively utilized to drive customer satisfaction, supplier performance, and overall business efficiency.Key ResponsibilitiesCustomer Relationship Management (CRM)<ul><li>Supervise the implementation and maintenance of CRM systems and tools.</li><li>Monitor customer interactions and feedback to improve service quality.</li><li>Analyze customer data to identify trends, opportunities, and areas for improvement.</li><li>Collaborate with sales and marketing teams to develop customer engagement strategies.</li><li>Ensure timely resolution of customer complaints and escalations.</li></ul>Supplier Relationship Management (SRM)<ul><li>Manage supplier onboarding, performance tracking, and compliance.</li><li>Maintain strong relationships with key suppliers to ensure quality and reliability.</li><li>Evaluate supplier risk and develop mitigation strategies.</li><li>Support procurement in negotiating contracts and service level agreements.</li><li>Monitor supplier KPIs and conduct regular performance reviews.</li></ul>Cross-Functional Duties<ul><li>Train and support staff on CRM/SRM systems and best practices.</li><li>Generate reports and dashboards for senior management.</li><li>Ensure data accuracy and integrity across CRM/SRM platforms.</li><li>Drive continuous improvement initiatives in relationship management processes.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Strong analytical skills and proficiency in CRM/SRM software (e.g., Salesforce, SAP Ariba).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to manage multiple stakeholders and prioritize tasks effectively.</li></ul>Preferred Skills<ul><li>Experience in both B2B and B2C environments.</li><li>Familiarity with data visualization tools (e.g., Power BI, Tableau).</li><li>Certification in CRM/SRM platforms or project management (e.g., PMP, Six Sigma).</li><li>OEM supplier experience is a strong advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>Do you have 3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Do you have Strong analytical skills and proficiency in CRM/SRM software</li></ul>

CRM/SRM Supervisor

Dubai Holding

<div>
 
 
 About Dubai Holding Real Estate:
 
 
 
 Dubai Holding&rsquo;s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai&rsquo;s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
 
 
 Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
 
 
 
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a
 
 Manager - Relationship Management
 
 to join
 
 Dubai Holding Real Estate
 
 . The job holder will be responsible for managing VIP Services operations, ensuring the seamless delivery of exceptional, personalized experiences. This role involves managing a dedicated team, fostering strong relationships with high-value clients, and maintaining service excellence. Additionally, the position plays a key role in enhancing customer satisfaction, driving team development, and supporting business growth initiatives.
 
 
 
 
 
 The main duties and responsibilities of this role:
 
 <ul>
 <li>
 Lead, mentor, and coach the VIP services team, ensuring alignment with company goals and service excellence standards.
 </li>
 <li>
 Provide continuous performance feedback, coaching, and support for the team to drive high engagement and retention.
 </li>
 <li>
 Develop and maintain a repository of best practices and SOPs for handling VIP customer interactions.
 </li>
 <li>
 Act as the primary escalation point for VIP clients, ensuring seamless resolution of concerns, inquiries, and service requests.
 </li>
 <li>
 Build and maintain long-term, trust-based relationships with high-net-worth individuals, property investors, and key stakeholders.
 </li>
 <li>
 Oversee the development of detailed client profiles to enable hyper-personalized service delivery.
 </li>
 <li>
 Design and implement customized processes and communication templates to enhance the VIP experience.
 </li>
 <li>
 Create and manage end-to-end journey maps for VIP clients, capturing key interactions in CRM systems and optimizing touchpoints.
 </li>
 <li>
 Monitor key performance indicators (KPIs) for service excellence and team effectiveness, ensuring continuous measurement and improvement of VIP service quality and operational efficiency.
 </li>
 <li>
 Manage high-stakes negotiations on service disputes and contractual matters, balancing customer expectations with business interests to drive sustainable relationships.
 </li>
 <li>
 Ensure operational excellence through strict adherence to governance frameworks, regulatory compliance, and service standards, mitigating risks and maintaining corporate integrity.
 </li>
 <li>
 Work closely with cross-functional teams (Sales, Legal, Operations, and Marketing) to design tailored service solutions.
 </li>
 <li>
 Ensure high-quality, proactive communication with VIP clients at every stage of the property transaction.
 </li>
 <li>
 Oversee property inspections, snagging processes, and key handover schedules to ensure a seamless transition for VIP clients.
 </li>
 <li>
 Address and resolve issues related to payments, property modifications, documentation delays, and post-handover concerns.
 </li>
 <li>
 Ensure all service delivery aligns with Service Level Agreements (SLAs) and internal operational standards.
 </li>
 <li>
 Monitor customer satisfaction metrics and implement strategies to maintain or exceed an 8+ satisfaction index score.
 </li>
 <li>
 Generate reports and analyze data on VIP client interactions, feedback, and service performance to identify trends and areas for improvement.
 </li>
 <li>
 Monitor key performance indicators (KPIs) and service metrics, using insights to enhance operational efficiency.
 </li>
 <li>
 Initiate regular team meetings to discuss customer feedback, operational challenges, and performance insights.
 </li>
 <li>
 Uphold the highest standards of discretion and confidentiality, safeguarding elite client information and reinforcing trust in all engagements.
 </li>
 <li>
 Identify training needs and conduct workshops, training sessions, and external learning programs to enhance the team's ability to deliver premium client experiences.
 </li>
 </ul>
 
 
 
 
 
 About you:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, Hospitality, or a related field. Master&rsquo;s degree preferred
 </li>
 <li>
 Advance diploma in customer relationship management / Certificate in customer relationship management &ndash; Preferred
 </li>
 <li>
 Min 6+ years of experience in luxury real estate, high-end customer service, or VIP relationship management.
 </li>
 <li>
 Proven experience in leading high-performing teams of Relationship Managers.
 </li>
 <li>
 Strong knowledge of luxury property transactions, high-net-worth client expectations, and premium service standards.
 </li>
 <li>
 Excellent leadership, communication, problem-solving, and stakeholder management skills.
 </li>
 <li>
 Experience Proficient with CRM systems, customer journey mapping, and service optimization strategies.
 </li>
 <li>
 Exceptional communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Adaptability to manage diverse client needs, high-pressure situations, and dynamic team environments.
 </li>
 <li>
 Strong leadership and team management abilities with a focus on training and performance enhancement.
 </li>
 <li>
 Strategic thinking with the ability to analyze data, identify trends, and implement solutions.
 </li>
 <li>
 A customer centric mindset with a proactive approach to relationship management.
 </li>
 <li>
 Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and handle multiple responsibilities.
 </li>
 <li>
 Adaptability and flexibility to work in a dynamic and fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Manager - Relationship Management - Dubai Holding Real Estate (National Talent)

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