customer service specialist Jobs in Ankara

customer service specialist

customer service advisor

FD FİNEX DATA YAZILIM BİLİŞİM TİCARET

<p><b>Almanca Bilen M&uuml;&#351;teri Temsilcisi | Ankara Ofisi</b></p><p>S&uuml;rekli b&uuml;y&uuml;yen ve global projelerde aktif rol alan &#351;irketimizin Ankara ofisinde g&ouml;revlendirilmek &uuml;zere <b>Almanca diline h&acirc;kim M&uuml;&#351;teri Temsilcileri</b> ar&#305;yoruz. Bu pozisyon, Almanca konu&#351;an m&uuml;&#351;terilere &ccedil;ok kanall&#305; destek sunarak, memnuniyet odakl&#305; &ccedil;&ouml;z&uuml;mler geli&#351;tirme f&#305;rsat&#305; sa&#287;lar.</p><p><b>Pozisyon Hakk&#305;nda:</b></p><p>Almanca dilini etkin &#351;ekilde kullanarak, m&uuml;&#351;terilerimize telefon, e-posta ve canl&#305; sohbet kanallar&#305; &uuml;zerinden destek verecek tak&#305;m arkada&#351;lar&#305; ar&#305;yoruz. Bu g&ouml;revde m&uuml;&#351;teri taleplerini do&#287;ru analiz edip &ccedil;&ouml;z&uuml;m &uuml;retmek, s&uuml;re&ccedil;leri ilgili birimlerle koordine etmek ve hizmet kalitesini art&#305;rmak i&ccedil;in geri bildirimleri de&#287;erlendirmek temel sorumluluklar aras&#305;nda yer al&#305;r.</p><p><b>G&ouml;rev Tan&#305;m&#305;:</b></p><ul><li>Almanca konu&#351;an m&uuml;&#351;terilere &ccedil;ok kanall&#305; (telefon, e-posta, canl&#305; destek) destek sa&#287;lamak</li><li>Gelen &ccedil;a&#287;r&#305;lar&#305; ve talepleri anlayarak h&#305;zl&#305; ve etkin &ccedil;&ouml;z&uuml;m &uuml;retmek</li><li>&#304;lgili departmanlarla i&#351; birli&#287;i i&ccedil;inde m&uuml;&#351;teri s&uuml;re&ccedil;lerini takip etmek</li><li>Geri bildirimleri analiz ederek hizmet kalitesinin iyile&#351;tirilmesine katk&#305; sa&#287;lamak</li><li>M&uuml;&#351;teri &#351;ikayet ve taleplerini sistemli ve eksiksiz &#351;ekilde kay&#305;t alt&#305;na almak</li></ul><p><b>Aranan &Ouml;zellikler:</b></p><ul><li>Almanca dilinde <b>en az B2 d&uuml;zeyinde</b> yaz&#305;l&#305; ve s&ouml;zl&uuml; ileti&#351;im becerisi</li><li>M&uuml;&#351;teri memnuniyeti odakl&#305; ve &ccedil;&ouml;z&uuml;m geli&#351;tirme konusunda istekli</li><li>&#304;leti&#351;im becerisi g&uuml;&ccedil;l&uuml;, ikna kabiliyeti geli&#351;mi&#351;</li><li>Zaman y&ouml;netiminde ba&#351;ar&#305;l&#305;, dikkatli ve sab&#305;rl&#305;</li><li>Tercihen m&uuml;&#351;teri hizmetleri, destek veya &ccedil;a&#287;r&#305; merkezi deneyimi olan</li><li><b>Ankara&rsquo;da ikamet eden</b> veya ta&#351;&#305;nmaya istekli</li><li>MS Office programlar&#305;n&#305; etkin kullanabilen</li></ul><p><b>Neler Sunuyoruz?</b></p><ul><li><b>Sabit maa&#351; + performansa dayal&#305; prim sistemi</b></li><li>Detayl&#305; oryantasyon ve geli&#351;im odakl&#305; e&#287;itimler</li><li>Uluslararas&#305; projelerde g&ouml;rev alma ve kariyerini geli&#351;tirme imk&acirc;n&#305;</li><li>Yabanc&#305; dil becerilerini g&uuml;&ccedil;lendirecek &ccedil;e&#351;itli &#351;irket i&ccedil;i destekler</li><li>Performansa ba&#287;l&#305; olarak y&uuml;kselme ve farkl&#305; projelerde g&ouml;rev alma &#351;ans&#305;</li></ul><p><b>Ba&#351;vuru &#350;ekli:</b></p><p>Almanca bilginizi profesyonel bir kariyere d&ouml;n&uuml;&#351;t&uuml;rmek istiyorsan&#305;z, g&uuml;ncel CV&rsquo;nizi <b>Indeed &uuml;zerinden</b> bizimle payla&#351;abilirsiniz.</p><p><b>Konum:</b> Ankara</p><p><b>&#304;&#351; T&uuml;r&uuml;:</b> Tam zamanl&#305;<br/><b>Zorunlu Dil:</b> Almanca (B2 ve &uuml;zeri)</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Dil:</p><ul><li>almanca (Zorunlu)</li></ul>

Almanca diline hâkim Müşteri Temsilcisi

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Ankara, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Ankara</p></div></div></div><div></div>

Content Moderator - English

<p>Almanca diline hakim, m&uuml;&#351;teri memnuniyetine &ouml;nem veren ve &ccedil;&ouml;z&uuml;m odakl&#305; &ccedil;al&#305;&#351;may&#305; seven ekip arkada&#351;lar&#305; ar&#305;yoruz! Ankara ofisimizde, Almanca konu&#351;an m&uuml;&#351;terilerimize telefon, e-posta ve canl&#305; destek kanallar&#305; &uuml;zerinden destek sa&#287;layacak M&uuml;&#351;teri Temsilcileri aramaktay&#305;z.</p><p><b>G&ouml;rev ve Sorumluluklar:</b></p><ul><li>Almanca gelen &ccedil;a&#287;r&#305;lar&#305;n, e-postalar&#305;n ve canl&#305; destek taleplerinin yan&#305;tlanmas&#305;</li><li>M&uuml;&#351;teri &#351;ikayet ve taleplerini analiz ederek h&#305;zl&#305;, etkili &ccedil;&ouml;z&uuml;mler sunmak</li><li>&#304;lgili durumlarda i&ccedil; ekiplerle koordinasyon sa&#287;layarak s&uuml;reci y&ouml;netmek</li><li>M&uuml;&#351;teri etkile&#351;imlerinin sistemde eksiksiz ve do&#287;ru &#351;ekilde kay&#305;t alt&#305;na al&#305;nmas&#305;</li></ul><p><b>Adaylardan Beklentilerimiz:</b></p><ul><li>Almanca dilinde en az B2 seviyesinde yaz&#305;l&#305; ve s&ouml;zl&uuml; ileti&#351;im becerisine sahip olmak</li><li>G&uuml;&ccedil;l&uuml; ileti&#351;im yetene&#287;i, sab&#305;rl&#305; ve &ccedil;&ouml;z&uuml;m odakl&#305; bir yakla&#351;&#305;m</li><li>Ankara&rsquo;da ikamet eden veya ta&#351;&#305;nmay&#305; planlayan</li><li>MS Office programlar&#305;n&#305; etkin kullanabilen</li></ul><p><b>Sundu&#287;umuz Olanaklar:</b></p><ul><li>Sabit maa&#351; ve performansa dayal&#305; prim sistemi</li><li>Uluslararas&#305; bir ortamda &ccedil;al&#305;&#351;ma imk&acirc;n&#305;</li><li>Kapsaml&#305; ba&#351;lang&#305;&ccedil; e&#287;itimi ve s&uuml;rekli geli&#351;im f&#305;rsatlar&#305;</li><li>Sosyal haklar ve destekleyici ekip yap&#305;s&#305;</li></ul><p><b>&#304;&#351; T&uuml;r&uuml;:</b> Tam zamanl&#305;<br/><b>&Ccedil;al&#305;&#351;ma Yeri:</b> Ankara</p><p><b>Dil Gereklili&#287;i:</b></p><ul><li>Almanca (Zorunlu)</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Dil:</p><ul><li>Almanca (Zorunlu)</li></ul>

Almanca Bilen Müşteri Temsilcisi (Ankara Ofis)

<div><div><div><div><div><b>Location</b></div>
<div>Ankara, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Concentrix Hakk&#305;nda,</div>
<p>
Merkezi Amerikada bulunan global bir &ccedil;a&#287;r&#305; merkezidir. D&uuml;nyada, 70 &uuml;lkede 450 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 17 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.&rsquo;&rsquo;</p>
<p><b>
GENEL N&#304;TEL&#304;KLER;</b></p>
<ul>
<li>Vardiyal&#305; sistemde &#351;irket ortam&#305;nda &ccedil;al&#305;&#351;abilecek,</li>
<li>En az Lise mezunu,</li>
<li>&#304;yi derece MS Office programlar&#305;n&#305; kullanabilen,</li>
<li>&#304;leti&#351;im becerileri geli&#351;mi&#351;, diksiyonu d&uuml;zg&uuml;n,</li>
<li>&#304;kna kabiliyeti y&uuml;ksek,</li>
<li>&Ccedil;&ouml;z&uuml;m odakl&#305;, Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li>
<li>Dinamik, yo&#287;un tempoya ayak uydurabilecek,</li>
<li>Erkek adaylar i&ccedil;in askerli&#287;ini tamamlam&#305;&#351; ya da en az 2 y&#305;l tecilli</li>
</ul>
<p><b>&#304;&#350; TANIMI</b></p>
<p>
 Hizmet sekt&ouml;r&uuml;nde faaliyet g&ouml;steren operasyonlar&#305;m&#305;zda, hedef odakl&#305;, kaliteli hizmet ve m&uuml;&#351;teri memnuniyeti anlay&#305;&#351;&#305;yla &ccedil;a&#287;r&#305;lar&#305; yan&#305;tlayacak, ekip arkada&#351;lar&#305; ar&#305;yoruz.</p></div></div></div><p></p>

Müşteri Temsilcisi - Ankara

<p><b>Pozisyon: Almanca Bilen M&uuml;&#351;teri Temsilcisi</b><br/><b>Lokasyon:</b> Ankara (Ofis &#304;&ccedil;i)<br/><b>&Ccedil;al&#305;&#351;ma &#350;ekli:</b> Tam Zamanl&#305;</p><p><b>Pozisyon &Ouml;zeti</b></p><p>Dinamik ve b&uuml;y&uuml;yen yap&#305;m&#305;zla, Almanca bilen m&uuml;&#351;teri temsilcileri ar&#305;yoruz! Ankara&rsquo;daki ofisimizde g&ouml;rev alacak, m&uuml;&#351;teri memnuniyetini &ouml;n planda tutan ve ileti&#351;im yetenekleri g&uuml;&ccedil;l&uuml; tak&#305;m arkada&#351;lar&#305; ar&#305;yoruz. Bu pozisyonda, Almanca konu&#351;an m&uuml;&#351;terilerle birebir ileti&#351;im kurarak hem onlar&#305;n taleplerine &ccedil;&ouml;z&uuml;m sunacak hem de marka imaj&#305;m&#305;z&#305;n g&uuml;&ccedil;lenmesine katk&#305; sa&#287;layacaks&#305;n&#305;z.</p><p><b>G&ouml;rev ve Sorumluluklar</b></p><ul><li>Almanca konu&#351;an m&uuml;&#351;terilerle telefon ve e-posta &uuml;zerinden etkili ve profesyonel ileti&#351;im kurmak</li><li>M&uuml;&#351;teri taleplerini anlayarak h&#305;zl&#305; ve tatmin edici &ccedil;&ouml;z&uuml;mler sunmak</li><li>Gerekli durumlarda ilgili birimlerle koordinasyon sa&#287;layarak sorunlar&#305;n &ccedil;&ouml;z&uuml;m&uuml;ne katk&#305; sa&#287;lamak</li><li>Yap&#305;lan g&ouml;r&uuml;&#351;meleri sistem &uuml;zerinde do&#287;ru ve d&uuml;zenli &#351;ekilde kay&#305;t alt&#305;na almak</li><li>M&uuml;&#351;teri memnuniyetini art&#305;rmaya y&ouml;nelik &ouml;neriler geli&#351;tirmek ve geri bildirimleri analiz etmek</li></ul><p><b>Adaylarda Arad&#305;&#287;&#305;m&#305;z Nitelikler</b></p><ul><li>Almanca dilinde iyi seviyede s&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im becerisi (En az B2 tercih sebebidir)</li><li>Etkili ileti&#351;im kurabilme yetene&#287;i ve m&uuml;&#351;teri memnuniyeti odakl&#305; &ccedil;al&#305;&#351;ma prensibi</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;nl&#305;k ve yo&#287;un i&#351; temposuna ayak uydurabilme</li><li>Problem &ccedil;&ouml;zme konusunda proaktif yakla&#351;&#305;m</li><li>MS Office programlar&#305;n&#305; etkin kullanabilme</li><li>Ankara&rsquo;da ikamet eden veya ta&#351;&#305;nma engeli bulunmayan</li><li>Tercihen m&uuml;&#351;teri hizmetleri, &ccedil;a&#287;r&#305; merkezi veya benzeri pozisyonlarda deneyim sahibi</li></ul><p><b>Sundu&#287;umuz &#304;mk&acirc;nlar</b></p><ul><li>Sabit maa&#351; + performansa dayal&#305; prim sistemi</li><li>S&uuml;rekli geli&#351;imi destekleyen e&#287;itim programlar&#305;</li><li>Uzun vadeli kariyer f&#305;rsatlar&#305; ve a&ccedil;&#305;k ileti&#351;ime dayal&#305; &ccedil;al&#305;&#351;ma ortam&#305;</li><li>Profesyonel ve ki&#351;isel geli&#351;ime y&ouml;nelik destekleyici bir ekip yap&#305;s&#305;</li></ul><p><b>Ba&#351;vuru S&uuml;reci</b></p><p>Almanca dil becerilerinizi profesyonel bir ortamda kullanmak ve m&uuml;&#351;teri deneyimini en iyi seviyeye ta&#351;&#305;mak istiyorsan&#305;z, sizi ekibimize bekliyoruz.<br/>G&uuml;ncel &ouml;zge&ccedil;mi&#351;inizle birlikte ba&#351;vurular&#305;n&#305;z&#305; Indeed &uuml;zerinden ger&ccedil;ekle&#351;tirebilirsiniz.</p><p><b>&#304;&#351; T&uuml;r&uuml;:</b> Tam Zamanl&#305;<br/><b>Dil:</b></p><ul><li>Almanca (Zorunlu)</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

Deutschsprachiger Kundenbetreuer / Almanca Müşteri Temsilcisi

Trend Micro

<div>
 <strong>
  When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
  <br/>
  <br/>
 </strong>
 <strong>
  About Trend Micro
  <br/>
  <br/>
 </strong>
 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Regional Account Manager (RAM) with
 <strong>
  [Turkey/Ankara]
 </strong>
 will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services
  </li>
  <li>
   Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service
  </li>
  <li>
   Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities
  </li>
  <li>
   Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams
  </li>
  <li>
   Attain revenues goals per quarter allocation in line with BU goals
  </li>
  <li>
   Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)
  </li>
  <li>
   Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage
  </li>
  <li>
   Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning
  </li>
  <li>
   Communicate relevant information to stakeholders to facilitate decision making
  </li>
  <li>
   Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements
  </li>
  <li>
   Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support
  </li>
  <li>
   Lead and support any client meetings/calls
  </li>
  <li>
   Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.
  </li>
  <li>
   Account Management certification such as SPIN or TAS would be highly regarded.
  </li>
  <li>
   Sales Based Certifications
  </li>
  <li>
   Security Certification
  </li>
  <li>
   Exposure to both End Customer Environments and Channels
  </li>
  <li>
   Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise
  </li>
  <li>
   Proven Account Management experience in commercial sector
  </li>
  <li>
   Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets
  </li>
  <li>
   Must have growth-oriented mindset and experience of working in the collaborative environment
  </li>
  <li>
   Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level
  </li>
  <li>
   Ability to network, create and build strong relationships senior executive relationships
  </li>
  <li>
   Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language
   <br/>
   <br/>
  </li>
 </ul>
 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 <br/>
 <br/>
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 <br/>
 <br/>
</div>


Regional Account Manager

Trend Micro Inc.

<div><div>When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.</div><div>
ABOUT TREND MICRO</div><div></div><div>
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit <div>www.trendmicro.com</div></div><div></div><div>
POSITION OVERVIEW</div><div></div><div>
The Regional Account Manager (RAM) with [Turkey/Ankara] will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .</div><div></div><div>
PRIMARY RESPONSIBILITIES</div><ul><li>
Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services</li><li>
Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service</li><li>
Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities</li><li>
Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams</li><li>
Attain revenues goals per quarter allocation in line with BU goals</li><li>
Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)</li><li>
Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage</li><li>
Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning</li><li>
Communicate relevant information to stakeholders to facilitate decision making</li><li>
Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements</li><li>
Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support</li><li>
Lead and support any client meetings/calls</li><li>
Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP</li></ul><div></div><div>
EXPERIENCE</div><ul><li>
Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.</li><li>
Account Management certification such as SPIN or TAS would be highly regarded.</li><li>
Sales Based Certifications</li><li>
Security Certification</li><li>
Exposure to both End Customer Environments and Channels</li><li>
Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise</li><li>
Proven Account Management experience in commercial sector</li><li>
Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets</li><li>
Must have growth-oriented mindset and experience of working in the collaborative environment</li><li>
Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level</li><li>
Ability to network, create and build strong relationships senior executive relationships</li><li>
Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language</li></ul><div></div><div>
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.</div><div></div><div>
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We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</div></div>

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