customer service advisor

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
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 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
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 Act as a role model and mentor to the Associates and Coordinators
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 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
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 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
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 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
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 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
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 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
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 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
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 Exceptional interpersonal and problem-solving skills
 </li>
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 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

<div>
 At EY, we are committed to helping you shape your future with confidence. Here, you&rsquo;ll grow in a globally connected powerhouse of diverse teams and take your career wherever you aspire it to go.
 
 
 Join EY and help us build a better working world.
 
 
 
 The Opportunity
 
 
 
 As a valued member of the MENA Experienced Hire Recruitment team, you will play a critical role in delivering a best‑in‑class hiring experience while supporting the growth of one or more business units.
 
 
 In this role, you will operate with autonomy as a strategic partner to stakeholders&mdash;advising on best practices, defining sourcing strategies, and shaping recruitment approaches to attract top talent across the region. You will influence talent decisions, enhance recruitment processes, and contribute to EY&rsquo;s continued growth.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the end-to-end recruitment process for assigned business areas, ensuring an exceptional candidate experience and high-quality service to stakeholders.
 </li>
 <li>
 Serve as a strategic talent advisor by providing insights on talent availability, market intelligence, compensation trends, and candidate expectations.
 </li>
 <li>
 Strengthen stakeholder engagement by building and maintaining trusted relationships with hiring managers and business leaders.
 </li>
 <li>
 Develop targeted recruitment plans, innovative sourcing strategies, and high-quality candidate pipelines for both generalist and specialist skill sets.
 </li>
 <li>
 Drive stakeholder participation throughout the hiring process while ensuring alignment with EY&rsquo;s diversity, equity, and inclusion objectives.
 </li>
 <li>
 Regularly assess sourcing channels and leverage data, analytics, and market insights to refine recruitment strategies and strengthen hiring outcomes.
 </li>
 <li>
 Utilize EY&rsquo;s AI‑enabled recruitment and automation tools to enhance screening accuracy, streamline shortlisting, and support data‑driven decision-making.
 </li>
 <li>
 Build and maintain strong relationships with external agencies, talent networks, and professional communities to support candidate identification.
 </li>
 <li>
 Support initiatives such as referral programs, talent pooling, and proactive pipelining to ensure a strong flow of quality candidates.
 </li>
 <li>
 Manage discussions, negotiation processes, and smooth candidate closures with relevant stakeholders.
 </li>
 <li>
 Contribute to ongoing improvements of recruitment processes, tools, and frameworks to enhance efficiency and the overall hiring experience.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Approximately 3+ years of recruitment experience, ideally within a professional services environment.
 </li>
 <li>
 Strong expertise in end‑to‑end recruitment, including sourcing and hiring talent up to Director level through multiple channels (internal systems, networks, headhunting, referrals, etc).
 </li>
 <li>
 Demonstrated ability to manage stakeholders effectively, with strong communication and relationship‑building skills.
 </li>
 <li>
 A strategic and analytical mindset, with the ability to use data, insights, and market intelligence to guide recruitment decisions.
 </li>
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 Ability to coach or support junior recruiters and contribute to team capability building.
 </li>
 <li>
 Strong problem‑solving skills, a continuous improvement mindset, and a passion for innovation in talent acquisition.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At EY, we equip you with future-focused capabilities and world-class experiences. We empower your development in a flexible, inclusive, and diverse environment&mdash;supported by globally connected teams and meaningful opportunities to grow your career.
 
 
 If you're ready to shape your future with confidence, we encourage you to apply today.
 
 
 To support an equitable recruitment experience, please inform us as early as possible if you require any disability-related adjustments or accommodation.
 
 
 
 About EY
 
 
 
 EY is building a better working world by creating long-term value for clients, people, and society. Enabled by
 
 data, AI, and advanced technologies
 
 , EY teams help organizations address their most important challenges and shape the future with confidence.
 
 
 With a globally connected, multidisciplinary network across assurance, consulting, tax, strategy, and transactions, EY operates in more than
 
 150 countries and territories
 
 , bringing sector insights and deep capabilities to drive meaningful impact
</div>

Experienced Hire Recruiter - Cairo

Click Group

Role SummaryThe Field Engineer – Laptops &amp; Desktops is responsible for delivering high-quality, onsite technical customer support, device maintenance, and hardware/software service delivery. This role ensures that all technical issues are resolved efficiently while strictly adhering to established Service Level Agreement (SLA) requirements and maintaining exceptional customer satisfaction. Key Responsibilities<ul><li>Onsite Technical Support: Provide professional, face-to-face technical support at customer locations to resolve end-user device issues promptly.</li><li>Diagnostics &amp; Repair: Diagnose complex hardware and software issues on laptops and desktops, executing precise repairs to restore full functionality.</li><li>System Maintenance: Perform critical system tasks, including BIOS updates, firmware upgrades, and routine software patches.</li><li>Parts &amp; Replacement Management: Coordinate and execute the seamless replacement of faulty hardware components and spare parts.</li><li>Preventive Maintenance: Schedule, manage, and execute proactive preventive maintenance visits to minimize future hardware failures and optimize device performance.</li><li>Reporting &amp; Documentation: Prepare clear, comprehensive customer service reports detailing the actions taken, parts replaced, and resolution status.</li><li>Customer Satisfaction: Act as the face of Click Group onsite, ensuring a positive customer experience through effective communication and timely service delivery.</li><li> </li></ul>Requirements &amp; Qualifications<ul><li>Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>Experience: 2–5 years of hands-on experience in field technical support, hardware repair, or IT service delivery.</li><li>Certifications: HP and/or Lenovo hardware certifications are strongly preferred.</li><li>Technical Skills: Advanced, proven troubleshooting and diagnostic skills across various desktop and laptop models.</li><li>Mobility: Ability and willingness to travel frequently to various customer locations as required.</li><li>Communication: Excellent verbal and written communication skills to effectively translate technical issues to non-technical end users.</li></ul> Required Competencies<ul><li>Advanced Customer Service Orientation: A strong dedication to meeting customer expectations and fostering positive client relationships.</li><li>Analytical Problem-Solving: The ability to think critically, identify root causes, and implement efficient technical solutions under pressure.</li><li>Meticulous Documentation: Strong organizational skills to accurately record technical actions, service logs, and inventory changes.</li><li>Teamwork &amp; Communication: A collaborative mindset with the ability to sync smoothly with internal support teams and external clients.</li><li>Time Management: Exceptional ability to prioritize multiple service tickets, manage daily travel routes, and meet strict SLA deadlines.</li></ul>

Field Engineer – Laptops & Desktops

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

The Address Investments

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales Consulting and Consulting skills
 </li>
 <li>
 Customer Satisfaction and Customer Service experience
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to understand and address client needs effectively
 </li>
 <li>
 Proven track record in sales or real estate is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Excellent interpersonal and negotiation skills
 </li>
 <li>
 Fluent in English and Arabic languages
 </li>
 </ul>
</div>

Fresh Sales Specialist (Zero experience)

The Address Holding

Fresh Sales Specialist (Zero Experience)

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