account manager

sales consultant

customer service

customer service manager

customer experience agent

customer service advisor

FARFETCH

<div>
 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 
 
 OPERATIONS
 
 
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 
 
 THE ROLE
 
 
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Online Customer support via several channels including phone, email, and social media;
 </li>
 <li>
 Support of sales by being aware of current trends, styles, and availability of products;
 </li>
 <li>
 Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
 </li>
 <li>
 Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
 </li>
 <li>
 Being front line voice and ears of Farfetch
 
 
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Native Arabic speaker;
 </li>
 <li>
 Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
 </li>
 <li>
 Experienced in customer service ( 1 year), in a fashion environment;
 </li>
 <li>
 Proficient in the use of IT systems, both customer service specific and windows packages;
 </li>
 <li>
 Experience with written skills;
 </li>
 <li>
 Knowledgeable of fashion/fashion brands;
 </li>
 <li>
 Exceed customers' expectations;
 </li>
 <li>
 Available to work in Cairo (hybrid work)
 
 
 
 
 
 </li>
 </ul>
 
 EQUAL OPPORTUNITIES STATEMENT
 
 
 
 <ul>
 <li>
 FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
 
 
 
 
 
 </li>
 </ul>
 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
</div>

Customer Service Advisor (English Speaker)

Concentrix

<div>
 
 ✨We&rsquo;re Hiring &ndash; Wave 1 US Medical Account at Concentrix✨
 
 
 💰 16,250 EGP gross + 1,200 night allowance
 
 
 🕐 Night &amp; Overnight shifts
 
 
 🏥 Medical &amp; Social insurance
 
 
 🚐 Door-to-door transport for females (9 PM&ndash;4 AM)
 
 
 ✅ C1 English required
 
 
 ✅ Medical background preferred
 
 
 🌟 Fast promotion opportunities (Wave 1 launch)
 
 
 📍 Location: New Cairo
 
 
 📅 Starting Date: 09/08/2025
 
 
 📲 Apply via WhatsApp 👉 wa.me/201014966200
 
</div>

customer Service Medical Advisor

<div>
 Job Title:
 
 
 Customer Service - Retail Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you'll:
 
 
 
 <ul>
 <li>
 Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
 </li>
 <li>
 Become a product pro, mastering the ins and outs of the latest trends.
 </li>
 <li>
 Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
 </li>
 <li>
 Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
 </li>
 <li>
 Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile:
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459178
 
</div>

Customer Service - Retail Vacancies

HSBC Recruitment

<div>
 Job Description
 
 
 
 Why join us?
 
 
 
 To continuously provide high quality processing service related to CCM to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. May be responsible for achieving individual sales goals.
 
 
 
 
 The Opportunity:
 
 
 
 
 
 
 
 
 Role Context
 
 
 
 
 <ul>
 <li>
 Good communication skills &ndash; Verbal
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Proven track record of strong focus towards high levels of Quality and Customer Service ? Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Self-motivated and should be able to work under minimal supervision.
 </li>
 <li>
 Good team player
 </li>
 <li>
 Flexibility to work in different shifts including weekends
 </li>
 <li>
 Strong Relationship building skills
 </li>
 <li>
 Quick Learner
 
 
 </li>
 </ul>
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
 </li>
 <li>
 Proactively identify issues, if any, and escalate.
 </li>
 <li>
 Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
 </li>
 <li>
 Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer.
 </li>
 <li>
 Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
 </li>
 <li>
 To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
 </li>
 <li>
 Issues/problems are effectively investigated and resolved or appropriately referred with recommendations
 </li>
 <li>
 Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
 
 
 </li>
 </ul>
 
 Customers (External/ Internal)
 
 
 
 <ul>
 <li>
 Receive/make calls from/to customers (internal/ external)
 </li>
 <li>
 Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
 </li>
 <li>
 Act effectively on all customer feedback
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 <li>
 Respond to mails/queries related to process timely with a cc to the Line Manager
 </li>
 <li>
 Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
 
 
 </li>
 </ul>
 
 Impact on process
 
 
 
 <ul>
 <li>
 Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted, understood and implemented.
 </li>
 <li>
 Ensure that the process related procedures are implemented as per the process manuals.
 </li>
 <li>
 Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Participate in development of cohesive teams
 </li>
 <li>
 Foster development of co-workers
 </li>
 <li>
 Contribute to the creation of a supportive work environment driven by people centric values
 </li>
 <li>
 Build professional relationships with colleagues in other areas
 </li>
 <li>
 Acquire and update knowledge on procedures related to relevant processes
 </li>
 <li>
 All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
 </li>
 <li>
 Work productively, professionally and demonstrate ways to improve customer service.
 </li>
 <li>
 Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
 </li>
 <li>
 Participate in team meeting / team activities and work towards sustaining team spirit.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Ability to speak and understand English fluently.
 </li>
 <li>
 Ability to write business letters and reports.
 </li>
 <li>
 Good conversational skills to hold the attention of the customer on the telephone.
 </li>
 <li>
 Ability to grasp quickly.
 </li>
 <li>
 Ability to understand and interpret numeric data.
 </li>
 <li>
 Minimum, basic computer knowledge.
 </li>
 <li>
 Flexibility to work shifts.
 </li>
 <li>
 Ability to build rapport with people and maintain focus while working with voluminous data.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Good MS Office skills.
 </li>
 <li>
 Good reporting and reading MIS.
 </li>
 <li>
 Understanding real-time urgency.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more when you join HSBC
 
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Service Delivery Egypt***
 </li>
 </ul>
</div>

Customer Service Executive – Corporate Cards, GSC

The Address Investments

<div>
 
 
 Company Description
 
 
 
 
 
 
 The Address Holding is an innovative organization dedicated to establishing trend-setting, distinctive, and innovative family communities in Egypt. We pride ourselves on delivering exemplary real estate solutions tailored to meet the unique needs of our clients. Our projects emphasize modern living, quality infrastructure, and sustainable development.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time on-site role located in New Cairo for a Property Advisor. The Property Advisor will be responsible for managing property sales and rentals, providing investment advice, offering exceptional customer service, and maintaining property portfolios. Additional duties include conducting market research, handling property viewings, negotiating deals, and ensuring client satisfaction throughout the real estate transaction process.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Experience in Property Management
 </li>
 <li>
 Knowledge of Investments and Finance
 </li>
 <li>
 Ability to work independently and within a team
 </li>
 <li>
 Strong negotiation and problem-solving skills
 </li>
 <li>
 Relevant real estate certification is a plus
 </li>
 <li>
 Bachelor's degree in any field.
 </li>
 </ul>
 
 
</div>

Sales Consultant

Arab Bank

<div>
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products &amp; services based on their needs.
 </li>
 <li>
 Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls &amp; visits to existing and new clients.
 </li>
 <li>
 Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
 </li>
 <li>
 Achieve sales targets in line with best practice standards of services and acting as a &ldquo;Trusted Advisor&rdquo; to the Premium clients.
 </li>
 <li>
 Adhere to Premium service quality standards and comply with Premium policies and guidelines.
 </li>
 <li>
 Update all clients&rsquo; files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
 </li>
 <li>
 Identify and acquire new Premium clients to achieve &ldquo;New To Bank&rdquo; targets as well as cross sell targets.
 </li>
 <li>
 Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
 </li>
 <li>
 Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio &amp; Penetration Ratios of products and service.
 </li>
 <li>
 Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.
 </li>
 <li>
 Participate in Premium program sponsorship, events &amp; initiatives that contribute in promoting the program image.
 </li>
 <li>
 Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration / Finance or Economics
 </li>
 <li>
 min. 2-5 years in banking relationship management and sales of retail products.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Excellent Communication and Time Mgt. Skills.
 </li>
 <li>
 Very good Networking and selling skills.
 </li>
 </ul>
 
 
</div>

Premium Relationship Officer

TTEC

<div>
 Senior Human Resources / People and Culture Generalist &ndash; BPO - Cairo
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. As a Human Capital Generalist working on site in Cairo, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll Do
 
 
 Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and People &amp; Culture as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.
 
 
 You&rsquo;ll report to the People &amp; Culture Manager. You&rsquo;ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.
 
 
 During a Typical Day, You&rsquo;ll
 
 
 <ul>
 <li>
 Support benefit enrollment and assist with employment-related documents
 </li>
 <li>
 Facilitate and coordinate the onboarding process.
 </li>
 <li>
 Act as the go-to person for employee inquiries, offering guidance on policies, resolving workplace issues, and managing disciplinary actions.
 </li>
 <li>
 Investigate grievances, coordinate &amp; manage disciplinary investigations, and assist with Labor related cases.
 </li>
 <li>
 Facilitate sessions for managers on new and updated workplace policies.
 </li>
 <li>
 Compile regular analytics
 </li>
 <li>
 Manage personnel files, trackers, Social security , payroll related reporting and ensure consistency in HR systems through accurate record-keeping and ticket management.
 
 
 
 </li>
 </ul>
 What You Bring to the Role
 
 
 <ul>
 <li>
 Technical expertise and understanding to implement compliance with all local human resource laws and regulations
 </li>
 <li>
 Recent experience within a BPO company.
 </li>
 <li>
 Strong knowledge of HR best practices, policies, and procedures with the ability to customize them to the business's needs
 </li>
 <li>
 Proven experience managing employee relations, handling complex grievances, and resolving conflicts effectively
 </li>
 <li>
 Proven ability to manage multiple HR functions and prioritize tasks effectively
 </li>
 <li>
 Communication styles and approaches to different employees and management styles
 </li>
 <li>
 Open, honest, and empathetic manner when working with people
 </li>
 <li>
 Desire to follow procedures
 </li>
 <li>
 Support team members with their questions
 </li>
 <li>
 Working knowledge of database applications
 </li>
 <li>
 Trusted advisor to team members in challenging situations
 </li>
 <li>
 Flexibility to work in different timings.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 #SBL1
 
 
 &emsp;
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Senior HR Generalist

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