administrative assistant

sales manager

after sales supervisor

associate, sales manager

call centre | english account Jobs in Cairo

call centre | english account

customer service advisor

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

Concentrix

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

Vodafone

<div>
 
 Join Us
 
 
 
 We are looking for graduates to kick start their career as &lsquo;Customer Care Advisors&rsquo; at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.
 
 
 You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
 
 
 Apply now and join what is more than just a job!
 
 
 
 Location:
 
 Cairo- Zahraa El Maadi
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Acts as a first point of contact with Customers to support in any inquiries
 </li>
 <li>
 Manage large amounts of inbound and outbound calls in a timely manner
 </li>
 <li>
 Follow communication &ldquo;scripts&rdquo; when handling different topics
 </li>
 <li>
 Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives
 </li>
 <li>
 Seize opportunities to upsell products when they arise
 </li>
 <li>
 Build sustainable relationships and engage customers by taking the extra mile
 </li>
 <li>
 Keep records of all conversations in our call center database in a comprehensible way
 </li>
 <li>
 Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Command of the English language
 </li>
 <li>
 Strong Commitment and Dedication
 </li>
 <li>
 Age: Maximum 30 years
 </li>
 <li>
 Only graduated with bachelor&rsquo;s degree
 </li>
 <li>
 Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
 </li>
 <li>
 It is also a Plus if you have:
 </li>
 <li>
 Previous Experience in Customer Care
 </li>
 <li>
 Previous Experience in Mobile Internet and/ or ADSL support
 </li>
 <li>
 CCNA certification
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 
 
 
 What's In It For You
 
 
 
 
 Who we are
 
 
 
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 
 
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 
 
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 
 
 Together we can.
</div>

Vodafone Egypt- Customer Care Advisor

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
 
 
 In return for your drive, determination, and curiosity, we&rsquo;ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 You will independently own a range of professional development-related processes and activities, e.g., professional development coaching/ individual talent counselling, review committees, onboarding, training, staffing, people initiatives and data reporting and jointly solving various people-related issues with immediate Professional Development team members.
 
 
 You will work in our Cairo office and be part of our Middle East Professional Development team. You will develop a professional relationship with consulting staff from the Middle East region, build an in-depth understanding of the consultant&rsquo;s professional aspirations, experience, strengths and development needs. You will manage staffing activities (project assignment), skill development and career progression.
 
 
 Moreover, you will build and maintain trusted relationships with the office leadership to ensure decisions are taken effectively and in accordance with both our clients&rsquo; needs and our consultants&rsquo; development needs. On top of this, you will manage the information flow in our system and work on special people-related projects as needed.
 
 
 You will also continuously acquire and refresh knowledge of the industry&rsquo;s/sector&rsquo;s key clients, hot topics, and firm expertise/staffing pools to bring the best of the firm to client studies. You will help create supply and demand forecasts and reports for local client service professional leadership and coordinate with recruiting and learning departments regarding recent hires and training needs.
 
 
 You will manage onboarding and integration processes, ensuring new hires connect with the office and relevant communities and collaborate with learning team to ensure consultants receive timely and relevant training. You will coordinate review and evaluation processes and support feedback conversations and guide consultants on implementing development plans.
 
 
 You will foster a vibrant professional community by supporting consultant cohorts and partner leads and act as an advisor and sounding board for community-building initiatives.
 
 
 You will provide sensitive and proactive support during the exit process and work closely with partners to ensure smooth transitions and oversee information flow in people systems, ensure accurate and timely updates.
 
 
 As a part of our commitment to apprenticeship and community, consistent and predictable in-person/in-office working presence is essential to this role. As firm members integrate into the firm following our formal return from remote date, there may be opportunity for a colleague to work as a more hybrid model in accordance with their team&rsquo;s operating model.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 University degree or equivalent experience
 </li>
 <li>
 3+ years of HR/learning experience, ideally in a professional services environment. Basic business knowledge; solid knowledge of people processes
 </li>
 <li>
 Strong track record of performance, team leadership, and excellent coaching skills with high level of drive and initiative
 </li>
 <li>
 Creative problem-solving and project management expertise to structure and lead initiatives.
 </li>
 <li>
 Attention to detail; ability to prioritize and manage multiple tasks; flexibility to work outside normal business hours as needed
 </li>
 <li>
 Flexible, non-hierarchical mindset with a genuine interest in understanding expertise talent needs.
 </li>
 <li>
 High integrity, maturity, and discretion in handling people and confidential information.
 </li>
 <li>
 Ability to work under pressure, manage shifting priorities, and create structure from ambiguity
 </li>
 <li>
 Exceptional interpersonal, communication, and influencing skills, with the ability to listen and engage effectively
 </li>
 </ul>
</div>

Senior Coordinator - Professional Development

AVP Legal

Kasrawy Group Careers

<div>
 
 Job Title:
 
 Info Desk Representative
 
 
 
 Location:
 
 Nasr City - Nasr City
 
 
 
 Contract Details:
 
 Full-time
 
 
 
 Position Overview:
 
 
 
 As an Info Desk Representative for Kasrawy Group, you will be the first point of contact for all customers and clients seeking information or assistance. You will be responsible for providing exceptional customer service and representing the company in a professional and friendly manner. This is a full-time position located in
 
 6th of October City
 
 
 - Nasr City, Egypt.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome customers and clients in a courteous and professional manner
 </li>
 <li>
 Answer incoming calls and respond to customer inquiries and requests
 </li>
 <li>
 Provide accurate information about the company's products and services
 </li>
 <li>
 Direct customers to the appropriate departments or individuals for further assistance
 </li>
 <li>
 Handle customer complaints and resolve issues in a timely and effective manner
 </li>
 <li>
 Keep track of customer interactions and maintain customer records
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and document preparation
 </li>
 <li>
 Collaborate with other team members to improve customer service and satisfaction
 </li>
 <li>
 Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Previous customer service experience preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Proficient in Microsoft Office and other computer applications
 </li>
 <li>
 Excellent in English
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 <li>
 Willingness to learn and adapt to new situations
 </li>
 <li>
 Must be able to work a flexible schedule, including weekends and holidays if needed
 
 </li>
 </ul>
</div>

Info Desk Representative

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

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