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uae customer care advisor (voice) Jobs in Cairo

uae customer care advisor (voice)

account advisor - content - quality check Jobs in Cairo

after sales supervisor

customer service advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

<div>
 
 Are you a customer service rockstar with a passion for the financial industry?
 
 
 Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent English speakers (B2-C1)
 </li>
 <li>
 Ready to start immediately
 </li>
 <li>
 Flexible with night and overnight shifts
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Attractive salary Packages
 </li>
 <li>
 Social and medical insurance up to 500K
 </li>
 <li>
 Transportation provided (door to door for ladies through night shifts)
 </li>
 <li>
 Attractive career path with the opportunity to be promoted after 6 months
 </li>
 <li>
 Paid training
 </li>
 <li>
 Free Online Courses
 </li>
 </ul>
</div>

Customer Service Representative - Banking

EGIC - Egyptian German Industrial Corporate

<div>
 
 Job Summary
 
 
 The Logistics Advisor is responsible for providing strategic and operational support to optimize logistics activities, ensuring efficient transportation, warehousing, inventory management, and distribution processes. The role focuses on improving supply chain performance, reducing operational costs, enhancing service levels, and ensuring compliance with company policies and industry regulations.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Advise on and support the planning, execution, and optimization of logistics operations.
 </li>
 <li>
 Analyze transportation, warehousing, and distribution processes to identify improvement opportunities.
 </li>
 <li>
 Develop and implement logistics strategies to improve operational efficiency and cost-effectiveness.
 </li>
 <li>
 Monitor and evaluate logistics KPIs, including delivery performance, inventory accuracy, transportation costs, and service levels.
 </li>
 <li>
 Collaborate with procurement, supply chain, production, and finance teams to ensure seamless operations.
 </li>
 <li>
 Support vendor and third-party logistics (3PL) management, including performance monitoring and contract compliance.
 </li>
 <li>
 Ensure compliance with local and international logistics regulations, customs requirements, and company policies.
 </li>
 <li>
 Identify and mitigate logistics risks and develop contingency plans for supply chain disruptions.
 </li>
 <li>
 Prepare logistics reports, forecasts, and recommendations for management review.
 </li>
 <li>
 Participate in continuous improvement initiatives and process optimization projects.
 </li>
 <li>
 Provide guidance and support regarding inventory management and warehouse operations.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies in logistics and supply chain management.
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
 </li>
 <li>
 Professional certifications such as
 
 CSCP
 
 ,
 
 CLTD
 
 , or equivalent are preferred.
 </li>
 <li>
 Minimum of
 
 5&ndash;8 years
 
 of experience in logistics, supply chain, transportation, or related fields.
 </li>
 <li>
 Experience in manufacturing or industrial sectors is preferred.
 </li>
 </ul>
 
 Required Skills
 
 <ul>
 <li>
 Strong knowledge of logistics operations, transportation management, warehousing, and supply chain processes.
 </li>
 <li>
 Experience with ERP systems such as
 
 SAP
 
 ,
 
 Oracle ERP
 
 , or similar platforms.
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Strong communication and stakeholder management abilities.
 </li>
 <li>
 Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
 </li>
 <li>
 Ability to manage multiple priorities and work in a fast-paced environment.
 </li>
 <li>
 Strong understanding of logistics KPIs and performance measurement techniques.
 </li>
 <li>
 Excellent negotiation and vendor management skills.
 </li>
 </ul>
 
 
 
</div>

Logistics Supervisor

Valeo

<div>
 <ul>
 <li>
 Develop and qualify wiping/lighting functions using Model Based Systems Engineering approach
 </li>
 <li>
 Define lighting functions according to customer needs and develop simulation models using MATLAB/Simulink/Stateflow
 </li>
 <li>
 Define use cases and simulate the functions model according to them for up front verification.
 </li>
 <li>
 Simulate the lighting function in the complete environment at vehicle level
 </li>
 <li>
 Realize fast prototyping applications and Demo Cars for upfront verification
 </li>
 <li>
 Support RFQ and establish compliance and choice matrix.
 </li>
 <li>
 Contribute to innovative Model Based Systems Engineering projects
 </li>
 <li>
 Redesign specification models in compliance with VLS standards.
 </li>
 <li>
 Ensure technology transfer from P3 to P2&amp;P1 projects in compliance with System and Software Metier constraints.
 </li>
 <li>
 Inspires and encourages colleagues to apply intelligently customized best practices.
 </li>
 <li>
 Contribute to Develop, qualify and maintain VWS/ VLS standard Library
 </li>
 <li>
 Identify system functions diversity, dependencies and constraints in order to define reusable subsystems and blocks.
 </li>
 <li>
 Define specific test cases to qualify libraries behavior and improve libraries robustness.
 </li>
 <li>
 Support Model Based Design Implementation Engineer during standardization phase.
 </li>
 <li>
 Ensure the full coverage of the specific test cases to qualify libraries behavior and improve libraries robustness.
 </li>
 <li>
 Ensure the coverage level of the Implementation Model aligned with Model Development Methodology &amp; Strategy
 </li>
 <li>
 Code Generation and Ensure Quality of Deliverables
 </li>
 <li>
 Support Code generation from Implementation Model using Embedded Coder.
 </li>
 <li>
 Ensure the Compliance with Model Advisor Rules
 </li>
 <li>
 Ensure Compliance of source code with Valeo Coding Rules and MISRA for auto generated Code
 </li>
 <li>
 Contribute to build and deploy VWS/VLS Model Based Systems Engineering Design standards
 </li>
 <li>
 Develop simulation methodologies and tools.
 </li>
 <li>
 Perform model Peer reviews across VWS/VLS projects to ensure project consistency
 </li>
 <li>
 Perform technical reviews on new functions.
 </li>
 <li>
 Perform technical reviews on innovative functions before implementation during transition phase (P3 to P1 projects).
 </li>
 <li>
 Education / Training
 
 
 </li>
 </ul>
 
 System/Electronics/Software/MBD/MBSE Engineer
 
 
 
 
 
 Professional Experience
 
 
 
 
 
 System experience for a minimum of 2~3 years in SW/System domain in Automotive industry: Model Based Systems Engineering (MBSE) or Model Based Design (MBD) approach.
 
 
 Fast prototyping systems
 
 
 Development in embedded systems
 
 
 Methodology development knowledge (V cycle)
 
 
 Knowledge of automotive communication bus (Ethernet, CAN, LIN), Diagnostic.
 
 
 
 
 
 Languages
 
 
 
 
 
 The English language is mandatory.
 
 
 
 
 
 Other Specifications
 
 
 
 
 
 Knowledge About The Following Tools Is a Must
 
 
 
 <ul>
 <li>
 MATLAB/Simulink/Stateflow
 
 
 </li>
 </ul>
 
 Knowledge About The Following Tools/Concepts Is a Plus
 
 
 
 <ul>
 <li>
 Control Law Theory
 </li>
 <li>
 DOORS/CodeBeamer
 </li>
 <li>
 dSPACE MicroAutoBox, CATIAMagic, SCANeR,
 </li>
 <li>
 Automotive communication buses: Ethernet /CAN / LIN network and associated tools (CANoe, CANdela, &hellip;)
 </li>
 </ul>
 <ul>
 <li>
 Ensure the coverage level of the tests: MIL on Implementation Model (Back to Back), SIL, PIL
 </li>
 <li>
 Support SW Integrator for the Integration phase of the functions developed in Model
 </li>
 </ul>
</div>

System Design Engineer - Model & simulation, LIGHT

Nozomi Networks

<div>
 
 Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
 
 
 We defend some of the world&rsquo;s largest organizations and critical infrastructure in more than 68 countries and we&rsquo;re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
 
 
 
 As we expand our product portfolio and global presence, our Sales department is hiring an Account Manager. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.
 
 
 &nbsp;
 
 
 
 
 As the Account Manager, you will be entrusted with building and owning strong relationships with partners,&nbsp;prospects&nbsp;and customers in the&nbsp;
 
 
 region whilst evangelizing our value proposition with various stakeholders.&nbsp;Ultimately, you&nbsp;will&nbsp;be responsible for&nbsp;building high growth and repeatable business in your territory.
 
 
 &nbsp;
 
 
 
 
 This is an amazing opportunity for an up and coming sales professional who has a history of taking complete command of their territory and their responsibilities and whom want to make an impact on building the next great company. Leveraging partners to drive growth, you will also work with a Regional Sales Director, Systems Engineering, Customer Success, Product Management, Professional Services, Support, and Finance teams to open and close your deals.
 
 
 &nbsp;
 
 
 
 
 
 *This role will be covering Africa and the Levant region.&nbsp;
 
 
 
 
 
 We are looking for someone with solid proven experience in Cybersecurity Sales, who has high energy. Someone who is comfortable multitasking from prospecting through the Customer Lifecycle and generates a high volume of transactions on a monthly/quarterly basis. If this sounds like you, read on.
 
 
 &nbsp;
 
 
 
 
 
 In this role, you will:
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
 
 
 &nbsp;
 
 </li>
 <li>
 
 Focus on new&nbsp;logo&nbsp;and new business development&nbsp;leveraging&nbsp;your network and qualifying leads for companies across multiple vertical markets in the territory to which you are assigned.
 
 </li>
 <li>
 Deliver successfully on quota targets.
 </li>
 <li>
 Build a strong pipeline of opportunities in your region from both new logo and expansion within the existing customer base.
 </li>
 <li>
 Provide accurate forecasting of quarterly bookings and business plan.
 </li>
 <li>
 Develop relationships with key stakeholders, evangelize value proposition and win renewable business.
 </li>
 <li>
 Offer a white-glove experience to customers. Be a trusted advisor for prospects and customers about the problem areas we solve. Develop expert-level knowledge of our value proposition.
 </li>
 <li>
 Meticulously orchestrate all customer activities and engagements, involving the Channel, Systems Engineering, Product Management, Customer Support, and Finance.
 </li>
 <li>
 Promptly share all customer information with internal teams using our CRM tools (SalesForce)
 </li>
 <li>
 Collaborate with Marketing for events.
 </li>
 <li>
 Secure key reference accounts in relevant verticals.
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 To be successful in this opportunity, you will have:
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 2+ years of proven experience within a vendor environment
 
 
 &nbsp;
 
 </li>
 <li>
 
 Hunter-mindset, with the ability to self-prospect and&nbsp;a go-getter&nbsp;personality
 
 </li>
 <li>
 Proven record of consistent, quarterly over-achievement
 </li>
 <li>
 Experience in selling Network Security products, and comfortable working in early-stage growth companies
 </li>
 <li>
 Understanding of selling SaaS in a subscription model with ACV targets
 </li>
 <li>
 Experience working with customers in the
 
 
 
 Africa and the Levant regions
 
 </li>
 <li>
 Direct Sales experience, ideally selling to industrial automation, industrial controls, and/or industrial security customers
 </li>
 <li>
 Knowledge of information security principles
 
 
 
 and networking technologies
 
 </li>
 <li>
 A background in OT/IoT with an industrial focus (Oil &amp; Gas, Utility, Manufacturing, etc.) is a plus
 </li>
 <li>
 Ability to navigate a customer, contacts and their decision-making processes
 </li>
 <li>
 Experience establishing and fostering strong Channel Partner relationships.
 </li>
 <li>
 High integrity and adept at the consultative approach of winning customer trust and selling value.
 </li>
 <li>
 Sales savvy with good communication, presentation, problem solving and persuasion skills
 </li>
 <li>
 Fluent in written and spoken English
 
 and Arabic
 
 </li>
 <li>
 A valid passport is required for travel
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 Core Competencies
 
 
 
 <ul>
 <li>
 
 Active Listening &amp; Communication
 
 </li>
 <li>
 Consultative Selling &amp; Needs Discovery
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Emotional Intelligence &amp; Empathy
 </li>
 <li>
 Objection Handling, Influencing &amp; Negotiation
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Prospecting &amp; Lead Generation
 </li>
 <li>
 Sales Process &amp; Pipeline Management
 </li>
 <li>
 Teamwork, Collaboration &amp; Cultural Alignment
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Who we are and what we stand for:
 
 
 
 Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We&rsquo;re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.&nbsp;If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
 
 
 Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
 
 
 
 Our Global Benefits
 
 
 
 All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
 
 <ul>
 <li>
 Health &amp; Wellness
 </li>
 <li>
 Financial
 </li>
 <li>
 Work-Life Balance
 </li>
 <li>
 Unparalleled Flexible Time-Off
 </li>
 </ul>
 
 
 Need to know information
 
 
 
 Successful candidates will be subjected to background verification checks.
 
 
 
 Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.
 
 
 
 
 If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.
 
 
</div>

Account Manager, UAE

Explore 114+ Customer service advisor in Cairo this August. Find roles across top companies and apply now to boost your career.