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Concentrix

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 English is a Must
 
 
 Attractive salary
 
 
 Social &amp; Medical insurance
 
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Banking Customer Service Advisor

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 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
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 Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
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 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
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 Identify opportunities to offer additional products or services when appropriate.
 
 
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 </ul>
 
 Candidate Profile
 
 
 
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
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 Patient, composed, and solution-oriented in all customer interactions.
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 Flexible to work rotating shifts as required.
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
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 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs and the sectors selected.
 
 
 
 Disclaimer
 
 
 
 The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
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Customer Service Advisor – English Speakers - Cairo

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 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site.
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, chat and email, this position is responsible for processing customer orders, providing/receiving information, as well as providing basic customer service support.
 
 
 
 
 
 Work location: New Cairo, Cairo
 
 
 
 
 
 Qualifications:
 
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 Fluent in English (B2 - C1).
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start
 
 immediately
 
 .
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 Benefits:
 
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 Attractive salary packages.
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 Transportation provided (Door to door for ladies through night and overnight shifts).
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 Social &amp; medical insurance.
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 Paid training.
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 Opportunity to get promoted after 6 months.
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 Free online courses.
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 </ul>
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Customer Service Specialist

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 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
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Customer Service Representative - Chat and Email

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
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 Professionally handle customer inquiries and complaints via phone and social media.
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 Respond to comments, messages, and reviews on social media platforms.
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 Process and resolve customer complaints related to product sales in a timely and efficient manner.
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 Follow up on complex customer cases when needed to ensure complete resolution.
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 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
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 Track and follow up on customer orders, ensuring timely and accurate delivery.
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 Ensure a smooth and satisfying customer journey from start to finish.
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 Maintain punctuality and respect work schedules and deadlines.
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 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
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 </ul>
 
 Required Values and Skills:
 
 
 
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 Strong sense of leadership and responsibility
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 Willingness to learn and grow
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 High level of dedication and commitment to work
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 Exceptional attention to detail
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 Passion for challenges and achieving results
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 Excellent communication and problem-solving skills
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 Ability to remain calm and professional under pressure
 
 
 
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 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
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Social Media/Customer Service - Maadi

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 A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction via Chat, you will act as a liaison between customers and internal teams, escalating complex issues as needed.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Provide timely and accurate technical support to customers via chat, and other communication channels.
 
 
 Diagnose and troubleshoot technical issues related to our products and services.
 
 
 Guide customers through problem-solving processes, providing clear and concise instructions.
 
 
 Maintain a thorough understanding of our products and services, as well as industry best practices.
 
 
 Provide feedback to product development and support teams regarding common customer issues.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 Strong verbal and written communication skills in English (B2-C1)
 
 
 Ready to start immediately.
 
 
 Strong problem-solving and analytical skills.
 
 
 Ability to multitask and prioritize tasks effectively.
 
 
 Familiarity with CRM tools and knowledge management systems.
 
 
 Technical troubleshooting experience, with the ability to diagnose and resolve issues independently.
 
 
 
 
 
 
 Benefits:
 
 
 
 
 Competitive salary and package.
 
 
 Opportunities for professional development and getting promoted after 6 months.
 
 
 Social &amp; Medical insurance.
 
 
 Transportation Provided.
 
 
 
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Technical Support Specialist (Chat & Email)

Oracle

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 Job Description
 
 
 
 Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
 
 
 What you will do
 
 
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 Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables &amp; commercials.
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 Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.
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 Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams
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 Manage the delivery engagement as defined by CSS processes &amp; tools, including creating and maintaining accurate service documentation
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 Co-ordinate the resources required to deliver the service to the allocated customer(s)
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 Assuring and improving high quality of CSS service.
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 Manage the contractual commercials, ensuring that the margin is maintained &amp; developing plans to improve margin where appropriate
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 Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
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 Assisting in the renewal of CSS contracts and contributing to pre-sales activities
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 Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
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 Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
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 Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
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 Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
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 Generate a Project Plan for each project which fully reflects CSS requirements.
 
 
 
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 Career Level - IC4
 
 
 
 Responsibilities
 
 
 
 
 What we are looking for
 
 
 
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 10+ years IT project management experience, in B2B environments
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 PRINCE2 / PMP and standard ITIL Certification is desirable
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 Strong interpersonal skills, good communicator
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 Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
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 Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience
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 Proven track record of building strategic relationships and delivering high levels of customer service
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 Proven day-to-day service delivery experience, this should be in current role
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 Previous experience of working in a virtual team, and taking the lead role for that team
 
 
 
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 What we will offer you
 
 
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 A competitive salary with exciting benefits
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 Flexible and remote working so you can do your best work
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 Learning and development opportunities to advance your career
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 An Employee Assistance Program to support your mental health
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 Employee resource groups that champion our diverse communities
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 Core benefits such as medical, life insurance, and access to retirement planning
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 An inclusive culture that celebrates what makes you unique
 
 
 
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 At Oracle, we don&rsquo;t just respect differences &mdash; we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That&rsquo;s why we&rsquo;re committed to creating a workplace where all kinds of people can do their best work. When everyone&rsquo;s voice is heard and valued, we&rsquo;re inspired to go beyond what&rsquo;s been done before.
 
 
 https://www.oracle.com/corporate/careers/diversity-inclusion/
 
 
 
 Qualifications
 
 
 
 Career Level - IC4
 
 
 
 About Us
 
 
 
 Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
 
 
 True innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Technical Account Manager (TAM) – Oracle CSS - Egypt

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