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Raya CX

<div>
 , Permanent
 
 
 Position: FinTech Customer Service Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo, Egypt, we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.
 
 
 Job Overview:
 
 
 As a FinTech Customer Service Advisor, you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions to ensure a seamless customer experience.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers, providing timely and accurate responses to inquiries and issues
 </li>
 <li>
 Troubleshoot and resolve customer issues, escalating to higher levels when necessary
 </li>
 <li>
 Maintain a high level of knowledge about the company's products and services, as well as the FinTech industry as a whole
 </li>
 <li>
 Identify and suggest improvements to processes and procedures to enhance the customer experience
 </li>
 <li>
 Collaborate with other teams, such as sales and product development, to address customer needs and concerns
 </li>
 <li>
 Keep accurate records of customer interactions and transactions
 </li>
 <li>
 Meet and exceed individual and team performance targets and KPIs
 </li>
 <li>
 Continuously seek opportunities to improve customer satisfaction and retention rates
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Finance, or a related field
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 </li>
 <li>
 Proficiency in Microsoft Office and CRM software
 </li>
 <li>
 Good in English
 </li>
 <li>
 Strong understanding of FinTech products and services is a plus
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career advancement
 </li>
 <li>
 Dynamic and supportive work environment
 </li>
 <li>
 Training and development programs
 </li>
 <li>
 Health insurance and other employee benefits
 
 
 
 </li>
 </ul>
 If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry, we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.
</div>

FinTech Customer Service Advisor

FARFETCH

<div>
 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 
 
 OPERATIONS
 
 
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 
 
 THE ROLE
 
 
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Online Customer support via several channels including phone, email, and social media;
 </li>
 <li>
 Support of sales by being aware of current trends, styles, and availability of products;
 </li>
 <li>
 Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
 </li>
 <li>
 Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
 </li>
 <li>
 Being front line voice and ears of Farfetch
 
 
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Native Arabic speaker;
 </li>
 <li>
 Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
 </li>
 <li>
 Experienced in customer service ( 1 year), in a fashion environment;
 </li>
 <li>
 Proficient in the use of IT systems, both customer service specific and windows packages;
 </li>
 <li>
 Experience with written skills;
 </li>
 <li>
 Knowledgeable of fashion/fashion brands;
 </li>
 <li>
 Exceed customers' expectations;
 </li>
 <li>
 Available to work in Cairo (hybrid work)
 
 
 
 
 
 </li>
 </ul>
 
 EQUAL OPPORTUNITIES STATEMENT
 
 
 
 <ul>
 <li>
 FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
 
 
 
 
 
 </li>
 </ul>
 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
</div>

Customer Service Advisor (English Speaker)

<div>
 Position: Telecommunication Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Maadi Technology Park, Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalty. Our team of experts is dedicated to delivering exceptional customer service and driving positive results for our clients.
 
 
 Job Overview:
 
 
 We are seeking a highly motivated and experienced telecommunication advisor to join our team. The successful candidate will be responsible for providing expert advice and support to our clients in the telecommunication industry. This is a full-time position based in Maadi Technology Park, Egypt.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as a key point of contact for our clients in the telecommunication industry.
 </li>
 <li>
 Provide expert advice and support on telecommunication products and services.
 </li>
 <li>
 Conduct thorough research and analysis to understand the needs and challenges of our clients.
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction and loyalty.
 </li>
 <li>
 Collaborate with cross-functional teams to identify and implement process improvements.
 </li>
 <li>
 Keep up-to-date with industry trends and developments to provide valuable insights to our clients.
 </li>
 <li>
 Build and maintain strong relationships with clients to ensure their needs are met.
 </li>
 <li>
 Monitor and report on key performance indicators to track progress and identify areas for improvement.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Telecommunication, Business Administration, or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in the telecommunication industry, preferably in a customer-facing role.
 </li>
 <li>
 Strong knowledge of telecommunication products and services.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven track record of delivering exceptional customer service.
 </li>
 <li>
 Ability to work independently and in a team environment.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office and CRM software.
 </li>
 <li>
 Fluent in English and Arabic.
 
 
 
 </li>
 </ul>
 We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Professional development opportunities.
 </li>
 <li>
 A dynamic and collaborative work environment.
 </li>
 <li>
 Opportunity to work with top clients in the telecommunication industry.
 </li>
 <li>
 Growth and advancement opportunities within the company.
 
 
 
 </li>
 </ul>
 If you are passionate about the telecommunication industry and have a strong desire to provide exceptional customer service, we would love to hear from you. Apply now to join our team at RayaCX as a Telecommunication Advisor.
</div>

Telecom - Call Center

<div>
 Position: Automotive Customer Support Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including the automotive sector. Our team of highly skilled professionals is dedicated to delivering top-notch customer service to our clients and their customers.
 
 
 Job Overview:
 
 
 As an Automotive Customer Support Advisor, you will be responsible for providing excellent customer support to our clients in the automotive industry. You will serve as the main point of contact for customers, assisting them with inquiries, concerns, and complaints related to their automotive products and services. You will work closely with our clients to ensure that their customers receive the best possible support and have a positive experience with their automotive brand.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Provide accurate and detailed information about automotive products and services to customers
 </li>
 <li>
 Resolve customer complaints and issues effectively, ensuring customer satisfaction
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor
 </li>
 <li>
 Maintain a high level of product knowledge and stay updated on industry trends and changes
 </li>
 <li>
 Collaborate with team members and other departments to improve customer support processes and procedures
 </li>
 <li>
 Meet and exceed performance metrics, such as customer satisfaction, response time, and quality of service
 </li>
 <li>
 Build and maintain strong relationships with clients and their customers
 </li>
 <li>
 Identify and report any recurring issues or trends to improve overall customer experience
 </li>
 <li>
 Continuously seek opportunities to improve and enhance the customer support experience.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; Bachelor's degree in a related field is a plus
 </li>
 <li>
 Previous experience in customer service, preferably in the automotive industry
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Strong problem-solving and critical thinking abilities
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Proficient in using customer support software and tools
 </li>
 <li>
 Familiarity with automotive products and services
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 <li>
 Strong attention to detail and accuracy
 </li>
 <li>
 Positive attitude and a passion for providing exceptional customer service.
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunity for growth and career advancement
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 <li>
 Training and development programs
 </li>
 <li>
 Paid time off and holidays.
 
 
 
 </li>
 </ul>
 Join our team at RayaCX and be a part of a company that values its employees and strives to provide the best customer experience in the automotive industry. Apply now and become an Automotive Customer Support Advisor!
</div>

Automotive Customer Support Advisor

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Banking Vacancies
 
 
 
 Job Description
 
 
 
 Are you a customer service rockstar with a passion for the financial industry?,
 
 
 Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Be the friendly face and voice of our client, providing exceptional service to our valued customers across multiple channels (phone, email, chat).
 </li>
 <li>
 Act as a financial advisor and problem-solver, patiently guiding customers through their banking needs and addressing their concerns.
 </li>
 <li>
 Possess a deep understanding of banking products and services, including accounts, loans, investments, and more.
 </li>
 <li>
 Proactively identify opportunities to upsell and cross-sell, contributing to the bank's growth.
 </li>
 <li>
 Maintain accurate and up-to-date customer records and ensure compliance with all banking regulations.
 </li>
 <li>
 Work collaboratively with internal teams to resolve issues and provide seamless customer experiences.
 </li>
 <li>
 Contribute to a positive and productive work environment, fostering teamwork and collaboration.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
 
 
 </li>
 </ul>
 Candidate Profile:
 
 
 <ul>
 <li>
 Minimum of high school diploma with 6 months of experience in a customer service role, preferably in the banking industry.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 </li>
 <li>
 A strong understanding of financial concepts and principles (a plus).
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer :
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 Egypt, Cairo RHQ
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459169
 
</div>

Customer Service - Banking Vacancies

Magnet

<div>
 
 
 Role Overview
 
 
 
 
 
 
 The Back Office Advisor supports internal operations within the
 
 Business Process Outsourcing (BPO)
 
 industry, focusing on administrative tasks, data entry, and documentation. This role helps ensure smooth backend processes for clients across the
 
 North American and European markets
 
 .
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Process and manage internal documentation and reports.
 </li>
 <li>
 Accurately handle daily work load of assigned tasks within committed service levels (SL).
 </li>
 <li>
 Suggest process improvement ideas.
 </li>
 <li>
 Maintain accurate records and update databases.
 </li>
 <li>
 Coordinate with internal departments to support operational needs.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field.
 </li>
 <li>
 1-3 Years of experience in an administrative or back office role.
 </li>
 <li>
 Excellent command of English written/spoken (B2, C1).
 </li>
 <li>
 Willing to work from 3:00 PM to 12:00 AM (fixed shift).
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 </ul>
 
 
</div>

Back Office Advisor - Night Shift

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Customer Service Agent [Arabic]

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