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customer service agent

FRIENDS MANPOWER RECRUITMENT

The Customer Service Agent/Receptionist will be responsible for the following:Arab NationalJOB DESCRIPTION / RESPONSIBILITIES:<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/Customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Assist callers with inquiries, complaints, and requests.</li><li>Log and escalate issues to relevant internal teams when necessary.</li><li>Ensure data accuracy, completeness, and confidentiality at all times.</li><li>Operate company Customer Relationship Management (CRM) system and other designated customer service tools.</li><li>Log all interactions and outcomes with detailed notes.</li><li>Manage and respond to queries received via multiple public-facing channels including: Telephone, Email, WhatsApp Social Media (if assigned), Onlineforms and inquiry platforms, Offline communication (onsite).</li><li>Submit daily and weekly interaction reports.</li><li>Highlight trends, recurring issues, and customer feedback.</li><li>Support campaigns and initiatives that require direct customer interaction (e.g., RSVP follow-ups, alumni engagement drives, surveys).</li></ul>REQUIREMENTS and SKILLS<ul><li>Fluent in Arabic and English (Spoken and written).</li><li>Proven experience in customer service or receptionist roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Familiar with CRM systems and Microsoft Office.</li><li>Professional appearance and behavior suitable for representing the company.</li><li>Duty hours are eight hours per day (Sunday to Thursday 7:30am to 3:30pm).</li><li>with valid QID</li></ul>Job Type: Contract Contract length: 3-4 monthsPay: QAR4,500.00 - QAR5,000.00 per monthLanguage:<ul><li>arabic (Required)</li></ul>

Customer Service Agent/Receptionist

Commercial Bank

<div>
 
 Education
 
 
 
 Bachelors Degree
 
 
 
 Job Summary
 
 
 
 To deliver high quality customer services and be the bank's relationship officer with all types of customers on regular basis through ensuring existing and prospective customers are served efficiently and effectively by performing all front office duties in relation to the provision of the wide range of products and services.
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Customer Relationship
 
 
 
 <ul>
 <li>
 Interview and advise customers on all aspects of the bank's full range of products and services, assess opportunities for cross selling.
 </li>
 <li>
 Engage in marketing activities of the branch and endeavour to identify and introduce new customers to the bank.
 </li>
 <li>
 Conduct proactive calls when introduce special short time promotions in order to attract new customers to the bank.
 </li>
 <li>
 Assist the customers in completing the required formalities as per bank's requirements, relating to the type of transactions they wish to avail.
 </li>
 <li>
 Promote electronic and self-service channels by educating customer to use ATMs,POS, call Centre, SMS,IVR Bank direct etc.
 </li>
 <li>
 Receive customer complaints, liaise with appropriate departments and ensure resolution in order to achieve customer satisfaction.
 </li>
 <li>
 Arrange to forward all signed documents with the necessary approvals to the Opening Workstation for processing.
 </li>
 <li>
 Ensure dispatch of all customer transactions received by branch to opening workstation and customer delivery as necessary and within agreed time frames.
 </li>
 <li>
 Ensure completion of all financial and non-financial transactions passed during the day.
 </li>
 <li>
 Liaise with branches, departments and risk management with regard to referrals/follow ups to ensure completion based on SLA&rsquo;s.
 </li>
 <li>
 Follow-up on identified business opportunities and regularly update team leader about portfolio&rsquo;s accounts development.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account &lsquo;international leading practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 
 
 </li>
 </ul>
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
 
 
 </li>
 </ul>
 
 Statements and Reports
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
 
 
 </li>
 </ul>
 
 Quality, Health, Safety, &amp; Environment
 
 
 
 <ul>
 <li>
 Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
 
 
 </li>
 </ul>
 
 Related Assignments
 
 
 
 <ul>
 <li>
 Perform other related duties or assignments as directed.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 Performance and Analytics unit
 </li>
 <li>
 Customer Service Representative
 </li>
 <li>
 PIC of Credit team
 </li>
 <li>
 PIC of Marketing team
 </li>
 <li>
 PIC of Operation team
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 Branch Customer
 </li>
 </ul>
</div>

Customer Service Agent (Qatari & children of Qatari mother)

<div>
 
 Job Summary
 
 
 
 To provide one stop banking solution for Sadara customers (through combining Teller and Customer Service role), in order to provide integrated high quality of services for the Sadara customer. Demonstrate sound knowledge of the Banks products and services, willing to learn and develop new skills. Having a flexible attitude to work geared to meeting the Bank and customer needs. Keeping customers at the heart at all times and ensuring delivery of superior quality of service whilst adhering strictly to all relevant regulatory and risk frameworks of the bank. Cash management of all debit/credit transactions. It is a Universal Agent role.
 
 
 
 
 Key Accountabilities
 
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Initiate contact and probe about the customer needs through increased interaction time, in order to better map customer needs to recommend appropriate products and or offerings.
 </li>
 <li>
 Provide highest levels of customer service to new and existing customers and act as the &ldquo;one-point of contact&rdquo; to fulfil all needs of customers, making use of cross referrals
 </li>
 <li>
 Solicit client feedback on value proposition and for new product ideas and ensure communication of customer feedback to relevant internal stakeholders.
 </li>
 <li>
 Manage walk in customers and assist RM&rsquo;s as and when needed to ensure smooth customer experience.
 
 
 </li>
 </ul>
 Teller Operation
 
 
 <ul>
 <li>
 Handle all teller activities in processing and recording transactions for bank customers (including but not limited to cashing checks, accepting deposits, withdrawals, processing loan payment, money transfers and foreign exchange), in order to provide high quality services for the CBQ branch customers.
 </li>
 <li>
 Conduct all cash management activities as teller (such as but not limited to activities involving receiving paid cash in counter, acting as joint custodian for branch cash, posting and recording of all cash entries, and conduct handover cash in the end of shift), in order to ensure all branch cash management activities are done in compliance to CBQ guidelines and standards.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 Revenue generation
 
 
  Collaborate with CBQ stakeholders to maximise cross referral opportunities.
 
 
 Continuous Improvement
 
 
  Contribute to the identification of opportunities for continuous improvement in systems, processes and implementing best practices geared to reduction of costs and making overall improvements.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
  Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service
 
 
 Statements and Reports
 
 
  Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
 
 
 Quality, Health, Safety, &amp; Environment
 
 
  Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of self, customers and all employees, quality of products/services and environmental compliance standards are maintained.
 
 
 Related Assignments
 
 
  Perform other related duties or assignments as directed by their line Manager and requested by RMs to follow up with Back office if needed
 
 
 
 Required
 
 
 
  Supporting other lounges as and when required.
 
 
 
 
 Key Interactions
 
 
 
 
 
 
 Competencies
 
 
 
 
 <ul>
 <li>
 Account Management
 </li>
 <li>
 Adaptability/Flexibility
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Decision Making/Judgment
 </li>
 <li>
 Job Knowledge
 </li>
 <li>
 Managing Conflict
 </li>
 <li>
 Meeting Management
 </li>
 <li>
 People Development
 </li>
 <li>
 Productivity
 </li>
 <li>
 Quality
 </li>
 <li>
 Results Focus
 </li>
 <li>
 Sales Goals
 </li>
 <li>
 Sales Organization
 </li>
 <li>
 Sales Skills
 </li>
 <li>
 Sales Team Support
 </li>
 <li>
 Self Development
 </li>
 <li>
 Strategic Thinking/Management
 </li>
 <li>
 Team Leadership
 </li>
 <li>
 Technical Skills
 </li>
 <li>
 Territory Management
 </li>
 <li>
 Vision and Values
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Extensive knowledge of the banking sector in Qatar and the region
 </li>
 <li>
 Loan Processing
 </li>
 <li>
 Teller Computer Systems
 </li>
 <li>
 Cash Drawer Balancing
 </li>
 <li>
 Cash Management
 </li>
 <li>
 Sales Management
 </li>
 <li>
 Salesmanship
 </li>
 <li>
 Oral/Written Communications
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Customer Service Orientation
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, preferably in Business-related major
 </li>
 </ul>
</div>

Universal Banker (Qatari & children for Qatari mother)

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

<div><div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</div><div>
Would you like to become part of the world's most international company in the world?</div><div>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</div><div>
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</div><div>
YOUR TASKS:</div><div><ul><li>
Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.</li><li>
Ensure that a high level of professional rapport is developed and maintained with all customers.</li><li>
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.</li><li>
Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>
Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>
Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL&rsquo;s most suitable service to the customer.</li></ul></div><div> 
YOUR PROFILE</div><div><ul><li>
Proven ability to work under pressure in a fast paced, time sensitive environment.</li><li>
Sound educational background with knowledge of the Service Industry, an added advantage.</li><li>
Good oral and written communication skills.</li><li>
Tolerance for stress in a fast-paced working environment.</li><li>
Able to work on a flexible schedule.</li><li>
Adheres to policies and procedures.</li><li>
Possesses good relationship building and interpersonal skills.</li><li>
Ability to effectively contribute as a team member as part of a busy team.</li></ul>
OUR OFFER:<ul><li>
Strong career support in an international environment</li><li>
Great culture and colleagues</li><li>
Multifarious benefit programme</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!</div></div>

Service Point Advisor

Steps Real Estate

Steps Real Estate in Doha, Qatar, is seeking a full-time, on-site Commercial Real Estate Agent. This role encompasses overseeing negotiations and administration while delivering exceptional customer service. The agent will serve as a liaison between landlords and prospective tenants, focusing on identifying and securing commercial listings.Qualifications<ul><li>Valid Qatari driving license is required.</li><li>Demonstrated success in B2B or business development roles</li><li>Ability to obtain and manage property listings effectively</li><li>In-depth understanding of the Qatar real estate market</li><li>Outstanding negotiation and communication skills</li><li>Familiarity with real estate laws and regulations in Qatar</li><li>Proficiency in CRM software for effective client management</li><li>Fluency in English or Arabic is required.</li></ul>Job Type: Full-timeExperience:<ul><li>CRM software: 1 year (Required)</li><li>Real Estate - Commercial: 1 year (Required)</li></ul>License/Certification:<ul><li>QATARI driving License (Required)</li></ul>

Commercial Real Estate Agent

Hilton

<div>Food &amp; Beverage Guest Relation Agent
A Food &amp; Beverage Guest Relation Agent is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. 
What will I be doing? 
As a Food &amp; Beverage Guest Relation Agent, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage guest queries in a friendly, timely, and efficient manner</li><li>
Ensure knowledge of menu and all products</li><li>
Follow correct reporting procedures if faced with issues</li><li>
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li><li>
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay</li><li>
Has a good knowledge of the restaurant's sitting arrangements</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for? 
A Food &amp; Beverage Guest Relation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude</li><li>
Good communication skills (oral and Written)</li><li>
Committed to delivering high levels of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Degree in relevant area</li><li>
Experience in Food and Beverage department and/or industry</li><li>
Previous experience of cash handling</li><li>
Knowledge of Food Hygiene Regulations</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Food & Beverage Guest Relation Agent

Explore 1261+ Customer service agent in Doha this September. Find roles across top companies and apply now to boost your career.