guest relations agent

front desk agent

service point advisor

butler service desk agent

call center agent

customer service agent

BPO PLUS

<ul><li>Handle inbound and outbound customer calls, emails, chats, and messages in a professional and courteous manner</li><li>Respond to customer inquiries regarding products, services, billing, and account information</li><li>Resolve customer complaints and issues efficiently while ensuring customer satisfaction</li><li>Accurately document customer interactions, feedback, and resolutions in the system</li><li>Follow company policies, procedures, and service standards at all times</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor</li><li>Maintain up-to-date knowledge of company products, services, and processes</li><li>Meet or exceed performance targets such as call quality, response time, and customer satisfaction scores</li><li>Process customer requests such as service activation, modifications, cancellations, and refunds</li><li>Verify customer information to ensure data accuracy and confidentiality</li><li>Handle sensitive customer information in compliance with data protection guidelines</li><li>Collaborate with team members and other departments to resolve customer concerns</li><li>Identify recurring issues and provide feedback for process improvement</li><li>Maintain professionalism and a positive attitude during high call volumes or challenging interactions</li><li>Participate in training sessions, coaching, and quality evaluations</li></ul>Job Type: Full-timePay: QAR3,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Customer Service Agent - Female

Hilton

<div>Guest Service Agent / Associate
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent / Associate

Confidential

<div>
 
 
 Job Purpose
 
 
 
 Interacts with the Bank&rsquo;s customer in providing efficient, friendly and quality service; answering queries, guiding and providing information. In addition, deal and help resolve any customer complaints while encouraging customers to increase their business with the Bank and direct them to the appropriate bank personnel.
 
 
 
 
 
 
 Customer Service Tasks
 
 
 <ul>
 <li>
 Assist customers with routine account-related requests such as Opening Accounts, ATM, Credit Cards and Cheque Book Applications, Funds Transfers, Standing Orders and Stop Payments.
 </li>
 <li>
 Responds to customer inquiries about bank deposit products and service charges, Debit and Credit card usage and limits, checking and savings accounts transactions, funds availability and check verification requests by third parties.
 </li>
 <li>
 Ensure that all relevant documentations are in place while performing opening accounts and other related services.
 </li>
 <li>
 Build a good relationship towards the customers and all stakeholders.
 </li>
 <li>
 Act promptly to either resolve directly or escalate to appropriate levels, any unresolved issues raised by the customers for speedy resolution of issues.
 </li>
 <li>
 Resolve customer problems by acting as the customer liaison between other bank departments when necessary.
 </li>
 </ul>
 
 
 
 
 
 Cross Selling
 
 
 <ul>
 <li>
 Market the various products of the bank to customers and in coordination with the Tellers, introduce and migrate customers to alternative channels with the intention of generating more sales thereby increasing revenue through referrals.
 </li>
 </ul>
 
 
 
 
 
 MIS and Reports
 
 
 <ul>
 <li>
 Prepare timely and accurate functional statements and reports to meet functional requirements, policies and standards.
 </li>
 <li>
 Checks and ensure that all customer documentations are correct in order to ensure compliance with regulations.
 </li>
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 University Graduate or Equivalent
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 at least 1-3 years of relevant experience in the banking sector
 </li>
 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 <ul>
 <li>
 Knowledge of retail banking processes and products
 </li>
 <li>
 Customer Service skills
 </li>
 <li>
 Good relationship with Colleagues / Customers
 </li>
 <li>
 Initiative
 </li>
 <li>
 Willing to work evening shifts/weekends
 </li>
 <li>
 Will have a sales target to achieve
 </li>
 </ul>
</div>

Customer Service Officer (Qatari or Qatari Mother)

wherewework

<div>
 A3malouna.com on behalf of:
 
 
 
 A3malouna.com
 
 
 
 Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
 
 
 📝
 
 Key Responsibilities:
 
 
 
 ✔ Respond to customer inquiries professionally and promptly.
 
 
 ✔ Resolve customer complaints and escalate issues when necessary.
 
 
 ✔ Maintain detailed records of customer interactions.
 
 
 ✔ Meet service level agreements (SLAs) and key performance indicators (KPIs).
 
 
 ✔ Provide product and service information to customers.
 
 
 🎯
 
 Required Skills:
 
 
 
 ✔ Excellent verbal and written communication skills.
 
 
 ✔ Strong problem-solving abilities.
 
 
 ✔ Patience and empathy in handling customer concerns.
 
 
 ✔ Ability to work in a fast-paced environment.
 
 
 ✔ Familiarity with CRM tools and customer support software.
</div>

Support Agent

Integral Care Medical Supply

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.Duties and Responsibilities:Answer customer calls and inquiries accurately and professionally.Receive customers in person, identify their needs, and provide appropriate service solutions.Follow up on customer files from contract signing until worker arrival and handover.Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.Coordinate with external recruitment agencies in labor-supplying countries to track order status.Enter and update customer data, order files, and contracts in the internal system.Resolve problems and complaints to ensure high levels of customer satisfaction.Schedule worker handover appointments and coordinate with sponsors.Ensure completion of all documents and legal requirements for recruitment.Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.Prepare weekly reports on case progress, complaints, and resolutions.Maintain strict confidentiality and professional ethics in all client dealings.Promote company services for recruiting domestic and professional workers.Prepare offers and pricing and ensure contract signing with clients.Participate in marketing events and exhibitions to strengthen market presence.Submit periodic reports on sales activities and customer feedback.Comply with company policies and customer service standards.Qualifications and Requirements:Arabic speakers only apply for the jobMinimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.Strong problem-solving ability and capacity to work under pressure.Proficient in computer systems and CRM software.Professional appearance with strong interpersonal skills across diverse nationalities.NOC is required.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthExperience:Manpower companies: 3 years (Required)Customer relationship management: 3 years (Preferred)Agency management: 3 years (Preferred)Language:Arabic (Native)English (Required)Ability to Commute:Please send your CV on WhatsApp Only: 0097431017808Job Type: Full-time

Customer Service

DHL Express

<div>
 Job Description:
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Your Tasks:
 
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers.
 </li>
 <li>
 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
 </li>
 <li>
 Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
 </li>
 <li>
 Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
 </li>
 <li>
 Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL&rsquo;s most suitable service to the customer.
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 YOUR PROFILE
 
 
 
 <ul>
 <li>
 Proven ability to work under pressure in a fast paced, time sensitive environment.
 </li>
 <li>
 Sound educational background with knowledge of the Service Industry, an added advantage.
 </li>
 <li>
 Good oral and written communication skills.
 </li>
 <li>
 Tolerance for stress in a fast-paced working environment.
 </li>
 <li>
 Able to work on a flexible schedule.
 </li>
 <li>
 Adheres to policies and procedures.
 </li>
 <li>
 Possesses good relationship building and interpersonal skills.
 </li>
 <li>
 Ability to effectively contribute as a team member as part of a busy team.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment
 </li>
 <li>
 Great culture and colleagues
 </li>
 <li>
 Multifarious benefit program
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Service point Advisor

ABH Real Estate Qatar

Title: Luxury Real Estate AgentLocation: QatarCompany: ABH Real EstateCompany Description: A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description:We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek. We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.RESPONSIBILITIES:<ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property showings</li><li>Negotiate contracts and agreements.</li><li>Prepare and deliver client presentations.</li><li>Provide excellent customer service and maintain strong client relationships.</li><li>Work closely with other team members to ensure smooth transactions and positive outcomes for clients.</li><li>Attend team meetings and training sessions as required.</li></ul>UNIQUE BENEFITS YOU WILL GET:<ul><li>Qualified leads</li><li>Competent Administrative and Marketing Support</li><li>An Attractive Remuneration</li><li>Training and supportive work environment</li><li>PROVIDED COMISSION</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:<ul><li>Proven track record of excellent sales skills</li><li>Knowledge in GCC market and sales</li><li>Strong communication, closing and negotiation skills</li><li>Fluent in English</li><li>Preferably Valid driving license and car</li><li>Good customer service skills</li><li>Self-motivated and driven to succeed.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time management skills</li></ul>Job Type: Full-timeExperience:<ul><li>SALES: 1 year (Preferred)</li></ul>License/Certification:<ul><li>DRIVER LICENSES (Preferred)</li></ul>

REAL ESTATE AGENT

Explore 1397+ Customer service agent in Doha this January. Find roles across top companies and apply now to boost your career.