sales executive

sales engineer

sales associate

real estate sales agent

sales coordinator

customer service agent

ECCO Gulf Majorel Qatar

<div>JOB PURPOSE

The Imports agent is responsible for calling &amp; answering customer related telephone calls &amp; e-mail communication, to ensure all customers are contacted for prompt clearance of shipments which are held or could be held by customs. All held shipments are to be monitored on a daily basis as per network standards, and a competent, courteous, efficient and proactive point of contact for customers both internal and external is to be provided. The agent is also responsible in helping to achieve Gateway KPI&rsquo;s through effectively working together as a team with the rest of the Gateway staffs.
PRINCIPAL ACCOUNTABILITIES
<div>
<ul><li> Provide a high level of customer service and professionalism, taking into account the consideration that all Company's customers have an express requirement and are looking for instant and immediate action.</li></ul>
<ul><li> Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.</li></ul>
<ul><li> Ensure all the shipments which require additional document are contacted in a professional manner to ensure these shipments are cleared upon arrival.
</li></ul><ul><li> Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li></ul>
<ul><li> Record and maintain customer master file thus offering Organization&rsquo;s most suitable service to the customer.</li></ul>
<ul><li> Maintain a thorough knowledge of all departments, Company network, products, and services so that customers are provided accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li></ul>
<ul><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li></ul>
<ul><li> Highlight opportunities and suggest solutions to improve Company&rsquo;s procedures, technology and service, so that company can provide continuously universally high level of service to all customers.</li></ul>
<ul><li> Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul>
<ul><li> Deal Competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders, supervise or Managers.</li></ul> 

</div>
NATURE AND SCOPE
<h4 class="jobSectionHeader">Context</h4>
<h4 class="jobSectionHeader">The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands Company&rsquo;s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times.</h4>

The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer.

Reporting Relationships

Reports directly to the Gateway Imports supervisor / Team Leader.

 Contact 


External

 Customers

 Company's Network 


Internal

Ground Operation

Customer Care
CS Manager &amp; Supervisors

Air operations
Sales

Accounts

Customer Accounting

Service centre T/L 


Problem Solving

The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all times. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.

Decision Making

The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.

Planning and Organisation
<h4 class="jobSectionHeader">
The job holder must be highly organised in keeping records of traces / special requests, daily follow &ndash; ups and plan a course of action to ensure that set targets and goals are achieved consistently.</h4>

Job Challenge

The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers.

The jobholder must constantly strive to keep self-updated on all organization processes, systems, products, technology and set and strive to achieve higher standards. 

4. KNOWLEDGE, SKILLS AND EXPERIENCE
<div>
<ul><li> Sound educational background with knowledge of the Service Industry, an added advantage.</li></ul>
<ul><li> Sound knowledge of custom clearance procedures.
</li></ul><ul><li> Working knowledge of Microsoft Word, Excel and Power Point.</li></ul>
<ul><li> Good oral and written communication skills &ndash; English &amp; Arabic.
</li></ul><ul><li> Self-motivated individual capable of taking ownership and working independently.</li></ul>
<ul><li> Tolerance for stress in a fast-paced working environment.</li></ul>
<ul><li> Excellent planning and organising skills.</li></ul>
<ul><li> Passion for delighting customers.</li></ul>
<ul><li> Good team player.</li></ul>
<ul><li> Adheres to policies and procedures.</li></ul>
<ul><li> Possesses good relationship building and interpersonal skills.</li></ul></div></div>

Imports Agent - Temporary

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
 
 
 
 Job Description
 
 
 
 We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.
 
 
 <ul>
 <li>
 Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
 </li>
 <li>
 Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
 </li>
 <li>
 Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
 </li>
 <li>
 Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
 </li>
 <li>
 Upsell room categories and promote hotel services to maximize revenue.
 </li>
 <li>
 Manage incoming calls, messages, and guest requests in a timely and courteous manner.
 </li>
 <li>
 Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
 </li>
 <li>
 Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
 </li>
 <li>
 Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
 </li>
 <li>
 Follow up with guests on special requests, complaints, and service recovery actions.
 </li>
 <li>
 Process guest payments, room charges, deposits, and refunds accurately.
 </li>
 <li>
 Maintain proper documentation, reports, and shift handover notes.
 </li>
 <li>
 Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
 </li>
 <li>
 Adhere to hotel security, safety, and confidentiality protocols.
 </li>
 <li>
 Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
 </li>
 <li>
 Follow brand standards and service guidelines at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
 </li>
 <li>
 Strong communication and interpersonal skills with a guest-first attitude.
 </li>
 <li>
 Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
 </li>
 <li>
 Good computer skills; proficiency in Microsoft Office applications.
 </li>
 <li>
 Fluency in English; Arabic or other languages are an advantage.
 </li>
 <li>
 Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
 </li>
 <li>
 Professional appearance, grooming, and positive attitude.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 High school diploma or equivalent; hospitality-related qualifications are preferred.
 </li>
 <li>
 Willingness to work shifts, weekends, and public holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Guest Service Agent

Regency Fleets

Job description:About UsRegency Fleets is a leading car rental and leasing company in Qatar, providing reliable and customer-focused mobility solutions for individuals and businesses. We take pride in delivering quality vehicles, exceptional service, and professional support to our valued clients.Job SummaryWe are looking for a Rental Agent to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, managing rental transactions, maintaining accurate records, and ensuring a smooth rental experience for every client.Key Responsibilities<ul><li>Greet and assist customers in selecting suitable rental vehicles.</li><li>Prepare rental agreements, process payments, and verify documents.</li><li>Coordinate with operations and maintenance teams to ensure vehicle readiness.</li><li>Manage reservations, extensions, and returns through the company system.</li><li>Handle customer complaints or issues in a professional and timely manner.</li><li>Prepare daily, weekly, and monthly rental reports.</li><li>Maintain an up-to-date understanding of rental rates, promotions, and company policies.</li><li>Ensure compliance with company procedures and insurance requirements.</li></ul>Requirements<ul><li>Good knowledge of vehicle types and rental procedures.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office and rental software systems.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Fluency in English (Arabic or Hindi is a plus).</li><li>Valid Qatar ID and transferable visa preferred.</li></ul>Job Type: Full-time

Rental Agent

ABH Real Estate Qatar

Job descriptionTitle: Luxury Real Estate Agent - RentLocation: QatarCompany: ABH Real EstateCompany Description: A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description: We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek. We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.RESPONSIBILITIES:<ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property showings</li><li>Negotiate contracts and agreements.</li><li>Prepare and deliver client presentations.</li><li>Provide excellent customer service and maintain strong client relationships.</li><li>Work closely with other team members to ensure smooth transactions and positive outcomes for clients.</li><li>Attend team meetings and training sessions as required.</li></ul>UNIQUE BENEFITS YOU WILL GET:<ul><li>Qualified leads</li><li>Competent Administrative and Marketing Support</li><li>An Attractive Remuneration</li><li>Training and supportive work environment</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:<ul><li>Proven track record of excellent sales skills</li><li>Knowledge in GCC market and sales</li><li>Strong communication, closing and negotiation skills.</li><li>Fluent in English</li><li>Preferably Valid driving license and car</li><li>Good customer service skills</li><li>Self-motivated and driven to succeed.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time management skills</li></ul>If you are a motivated real estate agent with a passion for helping clients find what they seek, we encourage you to apply for this exciting opportunity. Please kindly complete our candidate information form by following the link provided below:kindly apply on the form: https://wkf.ms/4aQeTNyYour prompt response in filling out the form with your candidacy details will be greatly appreciated.Thank you for considering a career with ABH REAL ESTATE.Job Type: Full-time

Real Estate Agent - Rent

al waha for cars

Company: Al Waha Cars Location: Doha, Qatar Job Type: Full-TimeAbout UsAl Waha Cars is a growing automotive company committed to delivering exceptional customer service and high-quality vehicle solutions. We are currently seeking a motivated and professional Arabic-speaking Call Center Agent with an automotive background to join our dynamic team.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries regarding vehicles, services, bookings, and promotions</li><li>Schedule service appointments and follow up with customers</li><li>Provide accurate information about products, pricing, and availability</li><li>Maintain customer records in CRM systems</li><li>Resolve customer complaints and escalate complex issues when required</li><li>Support sales and service teams to ensure excellent customer satisfaction</li><li>Achieve call handling targets and KPIs</li></ul>Requirements<ul><li>Fluency in Arabic (mandatory)</li><li>Good command of English (mandatory)</li><li>Previous experience in the automotive industry (mandatory)</li><li>Minimum 1&ndash;2 years of experience in a call centre or customer service role</li><li>Strong communication and interpersonal skills</li><li>Ability to handle customer concerns calmly and professionally</li><li>Basic computer and CRM knowledge</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Skills<ul><li>Knowledge of vehicle models, service processes, and automotive terminology</li><li>Experience in handling customer follow-ups and appointment scheduling</li><li>Strong problem-solving skills</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Supportive team culture</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR5,500.00 per month

Call Center Agent (Arabic Speaking) – Automotive Industry

Marriott International

<div>Additional Information 
Job Number26019933 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

At Your Service - Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26019933
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Explore 870+ Customer service agent in Doha this February. Find roles across top companies and apply now to boost your career.

870 customer service agent jobs In Doha

Imports Agent - Temporary

Guest Service Agent

Rental Agent

Real Estate Agent - Rent

Call Center Agent (Arabic Speaking) – Automotive Industry

At Your Service - Agent

At Your Service - Agent