sales consultant

customer service executive

sales agent

butler service desk agent

call center agent

customer service agent

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 
 Join our award-winning team at HIA and deliver world-class service every day!
 
 
 
 
 
 Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at
 
 Hamad International Airport
 
 . This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
 <ul>
 <li>
 Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.
 </li>
 <li>
 Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.
 </li>
 <li>
 Support the development of procedures for the Senior Customer Service Agent including manuals and policies.
 </li>
 <li>
 Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.
 </li>
 <li>
 Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.
 </li>
 <li>
 Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.
 </li>
 <li>
 Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.
 </li>
 <li>
 Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.
 </li>
 <li>
 Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.
 </li>
 </ul>
 
 
 
 
 
 
 About you:
 
 
 
 <ul>
 <li>
 
 Education
 
 : Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service
 
 (Freshers are welcome to apply) OR
 
 High School Diploma with at least two years of relevant experience.
 </li>
 <li>
 Proven ability to deliver high-quality customer service.
 </li>
 <li>
 Fluent in spoken and written English.
 </li>
 <li>
 Computer literate and comfortable with digital systems.
 </li>
 <li>
 Strong understanding of customer-centric operations.
 </li>
 <li>
 Availability for shift work, including weekends and holidays.
 </li>
 </ul>
 
 
</div>

Senior Customer Service Agent

People Dynamics

1. JOB PURPOSE:This role will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of bookings. Identify the needs and improve customer service performance for the local station.2. ACCOUNTABILITIES:Operational<ul><li>Ensure full compliance at all times with safety and security regulations and procedures as per host state and company requirements.</li><li>Maintain close coordination between departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments.</li><li>Identify needs and improve cargo sales and operational performance for local station.</li><li>Distribute official notifications to concerned parties, both internal and external.</li><li>Create awareness of Cargo products and services among existing and potential customers, as well as internal stakeholders.</li><li>Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul>Customer Service<ul><li>Coordinate service recovery measures and implement corrective actions, when required, ensuring appropriate communication to relevant stakeholders.</li><li>Record updates on backlog/critical situations to avoid complaints from customers.</li><li>Coordinate between cargo handling teams and outstations on shipments requiring special handling/attention to ensure smooth movement of cargo, when required.</li><li>Provide booking list to Ground Handling Agent (GHA) within the agreed time frame, to effect on-time departure of flights.</li><li>Contribute in maximizing revenue through efficient allocations in relation to reservations with Revenue Management.</li><li>Attend to all customer queries with regard to cargo shipments.</li><li>Assist in facilitating coordination between IATA / CASS and cargo offices within the station / region to ensure efficiency in billing and settlement processes.</li><li>Assist station in-charge in handling CAMS violation/Finance reconciliation queries and shipment verification.</li></ul>Reservations<ul><li>Accept bookings for cargo sales and ensure they are properly fed into the cargo IT system according to airline instructions as per Cargo Services Manual (CSM).</li><li>Liaise between sales team members and Revenue Management to ensure each reservation is properly allocated per flight.</li><li>Make booking with other airlines/trucking companies and make use of SPA contracts to ensure satisfactory service to offline destinations, whenever required.</li></ul>Sales<ul><li>Interact via telephone with freight forwarders, direct shippers and/or consignees, typical telesales functions, assist customer queries, rate quotations, optimizing the commercial functions related to export booking/forwarding/delivery while setting a high standard of service.</li><li>Flight planning with maximum utilization of the flight capacity, control and operation export &amp; import.</li><li>Generate services reports including preparation system accounting updates on every flight departure.</li></ul>Job Types: Full-time, Contract Contract length: 4 monthsWork Location: In person

Cargo Operations

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us. 
Job Description 
The main job responsibilities include but are not limited to:<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented training.</li><li>
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)</li><li>
Assist and process check in/out for VIPs guests efficiently and professionally.</li><li>
Escort guests to their rooms and conduct Room Orientation.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to guests in house.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Inspect VIP rooms after amenities are placed.</li><li>
Coordinate with the related Team in regards to arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations reports and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.</li><li>
Achieve the highest profitability through generating revenues and applying proper cost management.</li><li>
To be punctual on duty.</li><li>
Be well groomed to the standards laid down.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.</li><li>
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Encourage and participate in Corporate Social Responsibility (CSR) activities.</li><li>
Other duties as assigned</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul> 

Qualifications 
<ul><li>
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li><li>
Fluency in Russian and Turkish is preferred.</li></ul></div>

Guest Relations Agent

ABH Real Estate Qatar

Title: Luxury Real Estate AgentLocation: QatarCompany: ABH Real EstateCompany Description: A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description:We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek. We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.RESPONSIBILITIES:<ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property showings</li><li>Negotiate contracts and agreements.</li><li>Prepare and deliver client presentations.</li><li>Provide excellent customer service and maintain strong client relationships.</li><li>Work closely with other team members to ensure smooth transactions and positive outcomes for clients.</li><li>Attend team meetings and training sessions as required.</li></ul>UNIQUE BENEFITS YOU WILL GET:<ul><li>Qualified leads</li><li>Competent Administrative and Marketing Support</li><li>An Attractive Remuneration</li><li>Training and supportive work environment</li><li>PROVIDED WITH BASE SALARY +COMISSION</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:<ul><li>Proven track record of excellent sales skills</li><li>Knowledge in GCC market and sales</li><li>Strong communication, closing and negotiation skills</li><li>Fluent in English</li><li>Preferably Valid driving license and car</li><li>Good customer service skills</li><li>Self-motivated and driven to succeed.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time management skills</li></ul>Job Type: Full-timeExperience:<ul><li>SALES: 1 year (Preferred)</li></ul>License/Certification:<ul><li>DRIVER LICENSES (Preferred)</li></ul>

REAL ESTATE AGENT

Vistas Global

Position: B2B2C Sales AgentWe are seeking a motivated and energetic B2B2C Sales Agent to join our field sales team. This role involves promoting telecom services directly to customers within assigned corporate and government environments. The ideal candidate will have experience in outdoor or direct sales, strong communication skills, and the ability to deliver a positive customer experience.Key Responsibilities:&middot; Visit assigned company or government workplaces to engage employees on-site.&middot; Introduce and explain service plans and offers tailored for employee benefits.&middot; Support customers with registration and activation procedures.&middot; Maintain daily records of employee interactions, leads, and conversions.&middot; Participate in workplace campaigns, desk setups, and awareness activities.&middot; Share feedback on customer needs and workplace response to management.Qualifications &amp; Requirements:<ul><li>Minimum 1 year of experience as a Sales Agent or in outdoor/direct sales.</li><li>Bilingual: Arabic &amp; English.</li><li>Driving License is preferred.</li><li>Valid QID and eligible to work in Qatar.</li><li>Strong communication, persuasion, and customer interaction skills.</li><li>Energetic, confident, and goal-driven personality.</li></ul>Job Details:<ul><li>Job Type: Full-Time</li><li>Immediate Joiner</li><li>Gender: Female and Male</li><li>Location: Qatar</li></ul>Apply Now&middot; Send CV to: +974 77835336Job Type: Full-time

B2B2C Sales Agent

Spendwisor

Position SummaryThe Promoter is responsible for representing the company&rsquo;s brand, products, and services directly to customers. This role focuses on driving awareness, generating leads, encouraging product adoption, and delivering an excellent customer experience. Promoters engage with potential customers at designated locations, explain key features and benefits, and support sales conversions.Key Responsibilities<ul><li>Actively promote the company&rsquo;s products/services at assigned locations (malls, stores, events, pop-ups, outdoor activations).</li><li>Approach customers in a professional and engaging manner to create interest and increase brand awareness.</li><li>Clearly explain product features, benefits, pricing, promotions, and usage.</li><li>Demonstrate the product (where applicable) to encourage customer interaction.</li><li>Support in generating leads, registering customers, or guiding them through the purchase process.</li><li>Maintain a clean, presentable, and compliant promotional stand or display area.</li><li>Distribute marketing materials (flyers, brochures, samples).</li><li>Report daily performance, customer feedback, issues, and sales data to the supervisor.</li><li>Ensure adherence to brand guidelines, company rules, and health &amp; safety standards.</li><li>Collaborate with sales teams to meet assigned targets.</li><li>Gather customer insights and share improvement suggestions with management.</li></ul>Qualifications &amp; Requirements<ul><li>Proven experience as a promoter, sales representative, merchandiser, or brand ambassador.</li><li>Strong Arabic communication and interpersonal skills.</li><li>Outgoing, confident, and persuasive personality.</li><li>Ability to understand product details and explain them clearly.</li><li>Presentable, energetic, and customer-oriented.</li><li>Flexibility to work weekends, evenings, and event schedules.</li></ul>Job Type: Temporary Contract length: 3 monthsPay: QAR3,500.00 - QAR4,500.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

Customer Support & Activation Agent

Hilton

<div>Front Desk Agent
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:<ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs. 
Communicate special requests or VIP guest details to relevant teams. 
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul>
What are we looking for? 
Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent

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