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customer service assistant

Al-Futtaim

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 Job Requisition ID:
 
 176972
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
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 The Customer Services Assistant - Cashier is responsible for providing excellent customer service at IKEA Mall of Arabia. This role involves maintaining clean and orderly checkout areas, ensuring accurate cash handling, and minimizing customer wait times. The position demands adherence to SOPs for cash transactions and requires a proactive approach to maintaining store and brand standards.
 
 
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 What You Will Do:
 
 
 
 Financial
 
 
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 Receive payment by cash, check, credit cards, vouchers, or automatic debits following standard operating procedures.
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 Compute and record transactions ensuring 100% accuracy for all register transactions.
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 Count and record the float before trading begins and upon close of trading to reduce losses.
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 Handle cash safely and ensure the safe custody of collected cash.
 
 
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 Customers
 
 
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 Ensure customers are well-attended and their needs are satisfied.
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 Work efficiently to minimize queues and maintain customer flow.
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 Maintain clean and orderly checkout areas.
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 Ensure adequate stock of printed stationery at required stock levels.
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 Represent the IKEA brand at the required level.
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 Maintain store standards to the required level.
 
 
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 Required Skills To Be Successful:
 
 
 
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 Effective communication skills.
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 High level of accuracy and attention to detail.
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 Flexibility to work shifts and punctuality.
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 Analytical skills and problem-solving capabilities.
 
 
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 What Qualifies You For The Role:
 
 
 
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 High School diploma, preferably with a background in Commerce or Accounting.
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 1-3 years of experience in handling till transactions.
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 Proficiency in computer use and familiarity with transactional software.
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 Strong mathematical, organizational, and customer service skills.
 
 
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 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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Shopping Experience Assistant | IKEA | Mall of Arabia

Concentrix

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 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
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 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
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 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
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 Identify opportunities to offer additional products or services when appropriate.
 
 
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 Candidate Profile
 
 
 
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 Proficiency in Arabic and English, both written and verbal.
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
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 Patient, composed, and solution-oriented in all customer interactions.
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 Flexible to work rotating shifts as required.
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
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 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Mitarbeiter in der Kundenbetreuung Tourismus

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

Etisalat Telecom

<div>
 
 
 e&amp; CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
 
 
 
 
 
 Job requirements:
 
 
 .Grad of any major
 
 
 .Very good up to Excellent English speakers (B2/B1+)
 
 
 .Flexibility with rotational shifts
 
 
 
 
 
 Job Benefits:
 
 
 .Salary up to 19000 net
 
 
 Up to 700 AED commission
 
 
 .Cola increase from the joining date (20%)
 
 
 .career path (insource)
 
 
 .Social and medical insurance
 
 
 .Free VPN line
 
 
 .Salary annual increase
 
 
 .bonus program (3k eg)
 
 
 .chance for promoted after 6 months
 
 
 .Unlimited commission
 
 
 .Referral program (6k eg)
 
 
 .Opportunity To travel To UAE
 
 
 
 
 
 Location:Maadi, Degla Square (No transportation provided)
 
 
</div>

Customer service Representative.(B1+English)

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
 
 
 As an Assistant Manager of HR Operations, You Will&hellip;
 
 
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 Research, implement and administer all company benefit plans
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 Lead a team of 4-5 employees
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 Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
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 Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
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 Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
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 Prepare onboarding email templates for the employees
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 Stay up-to-date with innovative and creative ways of onboarding new employees
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 Strive for continuous improvements and work excellence on HR operational matters
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 Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
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 Oversee HR databases and internal software
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 Consult with line management providing HR guidance when appropriate
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 Analyze and monitor HR performance metrics and KPIs
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 Prepare periodic reports for management, as necessary and timely manner
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 Carry out tasks as assigned by the HR Senior Manager/Director
 
 
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 As an Assistant Manager of HR Operations, You Have&hellip;
 
 
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 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
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 Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
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 Good understanding of general Human Resources policies and procedures
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 Strong knowledge of various employment/labor laws
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 Ability to maintain sensitive and confidential information
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 Excellent verbal and written communication skills
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 Ability to manage and handle multiple tasks
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 Exceptional attention to detail
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 Must be able to identify and resolve problems in a timely manner
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 Strong decision-making skills
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</div>

Assistant Manager, HR Operations

Wadi Degla Developments

<div>
 
 Are you a motivated and results-driven individual with a passion for real estate? We are looking for a
 
 Real Estate Sales Consultant
 
 to join our team! In this role, you will engage with clients, showcase premium properties, negotiate sales, and provide exceptional service to ensure a seamless customer experience.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Drive sales growth by following structured plans, building strong client relationships, and continuously identifying new business opportunities in the real estate market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Build and maintain a robust client database.
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 Generate and follow up on a reasonable number of leads daily.
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 Contact and nurture potential customers, tracking each lead's progress.
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 Identify and capitalize on new sales opportunities with both existing and prospective clients.
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 Stay up-to-date with project details, availability, and inventory updates.
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 Conduct client presentations, showcase properties, and arrange site visits.
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 Provide expert consultation to clients, guiding them to the best property options and addressing all inquiries.
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 Maintain strong customer relationships by understanding their needs and offering tailored solutions.
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 Escalate client concerns or issues to the Sales/Assistant Manager when necessary.
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 Research and suggest potential sales channels for expanding outreach.
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 Stay informed about market trends and competitor activity.
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 Prepare and submit regular sales performance reports.
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 Job Requirements:
 
 
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 Bachelor's degree in a relevant field.
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 Experience with CRM systems (Salesforce or similar) is a plus.
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 0-2 years of experience in real estate sales or a related field.
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 Required Skills:
 
 
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 Excellent negotiation and persuasion skills.
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 Strong analytical thinking and problem-solving abilities.
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 Ability to work under pressure and adapt to a dynamic sales environment.
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 Good command of English (spoken and written).
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 Proficiency in MS Office applications.
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 If you&rsquo;re passionate about real estate and eager to grow in a fast-paced sales environment, apply now and become part of our success story!
 
 
</div>

Sales Consultant

Explore 384+ Customer service assistant in Cairo this April. Find roles across top companies and apply now to boost your career.