customer service assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 176972
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
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 The Customer Services Assistant - Cashier is responsible for providing excellent customer service at IKEA Mall of Arabia. This role involves maintaining clean and orderly checkout areas, ensuring accurate cash handling, and minimizing customer wait times. The position demands adherence to SOPs for cash transactions and requires a proactive approach to maintaining store and brand standards.
 
 
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 What You Will Do:
 
 
 
 Financial
 
 
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 Receive payment by cash, check, credit cards, vouchers, or automatic debits following standard operating procedures.
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 Compute and record transactions ensuring 100% accuracy for all register transactions.
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 Count and record the float before trading begins and upon close of trading to reduce losses.
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 Handle cash safely and ensure the safe custody of collected cash.
 
 
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 Customers
 
 
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 Ensure customers are well-attended and their needs are satisfied.
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 Work efficiently to minimize queues and maintain customer flow.
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 Maintain clean and orderly checkout areas.
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 Ensure adequate stock of printed stationery at required stock levels.
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 Represent the IKEA brand at the required level.
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 Maintain store standards to the required level.
 
 
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 Required Skills To Be Successful:
 
 
 
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 Effective communication skills.
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 High level of accuracy and attention to detail.
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 Flexibility to work shifts and punctuality.
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 Analytical skills and problem-solving capabilities.
 
 
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 What Qualifies You For The Role:
 
 
 
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 High School diploma, preferably with a background in Commerce or Accounting.
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 1-3 years of experience in handling till transactions.
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 Proficiency in computer use and familiarity with transactional software.
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 Strong mathematical, organizational, and customer service skills.
 
 
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 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Shopping Experience Assistant | IKEA | Mall of Arabia

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
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 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
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 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
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 Identify opportunities to offer additional products or services when appropriate.
 
 
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 Candidate Profile
 
 
 
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 Proficiency in Arabic and English, both written and verbal.
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
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 Patient, composed, and solution-oriented in all customer interactions.
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 Flexible to work rotating shifts as required.
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
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 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Sutherland

<div>
 
 Company Description
 
 
 
 Pipeline
 
 
 
 Job Description
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
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 Answering customer questions and providing support
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 Resolving issues in a calm, professional, and friendly way
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 Communicating clearly and confidently over the phone
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 Making customers feel heard, valued, and supported
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 Working closely with your team to deliver great service
 
 
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 Qualifications
 
 
 
 
 ✅ Who Can Apply?
 
 
 
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 Fresh graduates &amp; dropouts are welcome!
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 Good communication and customer service skills
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 A positive attitude and willingness to learn
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 Strong listening and problem-solving skills
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 Comfortable working as part of a team
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 Fluent English is required (B2/C1 level)
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 Ability to work night &amp; overnight shifts
 
 
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 Additional Information
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 
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 Attractive salary
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 Fully paid training
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 Granted KPIS first 3 months
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 Social &amp; medical insurance
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 Free transportation
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 Overnight allowance
 
 
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 Real opportunities for career growth and promotion.
</div>

Customer service job

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our dynamic team! (PART TIME)
 
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
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 Fluent proficiency in English (B2&ndash;C1)
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 Flexibility to work rotational shifts
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 A passion for delivering excellent customer service
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 Availability and flexibility to work part-time hours
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 What We Offer:
 
 
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 Very competitive salary
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 Transportation provided 24/7
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 Overnight allowance.
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 Fully paid training.
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 Social and medical insurance.
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 Fast-track promotion opportunities
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 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
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 Career development opportunities
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 Extensive training programs
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 Access top notch technologies and best practices
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 Excellent working environment
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 Company events
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 Ready to kickstart your career? Apply now and join our vibrant team!
 
 
 
</div>

English Customer Service (Part-Time)

Danone

<div>
 
 About The Job
 
 
 
 Danone MENA is looking for a talented
 
 Customer Service Executive, Egypt
 
 to be based in
 
 Cairo, Egypt
 
 like you! Danone is a world-leading food company operating in the Specialized Nutrition.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
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 Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.
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 Effectively engage with distributors on order management
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 Driving efficiencies in order&rsquo;s management &amp; contribution to improved customer service levels in terms of response time &amp; product delivery
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 Driving improvement in processing lead times for documentation
 
 
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 Responsibilities
 
 
 
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 Customer orders management which incl. but not limited to receipt, review, process &amp; archive
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 Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
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 Follow up monthly on expected orders dispatch with supply planning
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 Follow up with supply points for packing lists &amp; arrangement of the logistics (equipment, trucks, documentation, etc).
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 Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
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 Manage complaints product returns, damages and claims
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 Market returns &amp; warehouse expiry count limited
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 Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
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 Deploy tools for tracking of shipment from supply points to destination country
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 Execute monthly air freight plans as per assigned supply points
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 Effectively communicate with internal &amp; external stake-holders on orders status
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 Drive continuous improvements in customer service operations process to deliver efficiencies
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 Owns maintenance, tracking of master file &amp; R3 review to communicate to customer service for update &amp; share with supply planning prior Rolling Forecast submission post month closing.
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 Acts as the MM &amp; EOM custodian &amp; ensures a close follow up for month landing with CS team
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 Owns update of the SC SOP with quarterly review &amp; update in line with risk management
 
 
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 About you
 
 
 
 Candidate Requirements
 
 
 
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 Bsc in business, supply chain management or equivalent degree
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 Prior experience in a supply chain role for minimum 1- 3 years, multinational experience is a plus
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 Experience in a MNC company and/or managing a regional scope are a strong plus
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 Strong excel skills and proficiency in SAP are a strong plus
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 English &amp; Arabic are a must
 
 
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 About Us
 
 
 
 Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside!
 
 
 
 We offer
 
 
 
 Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
 
 
 Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
 
 
 So, if you are the
 
 Customer Service Executive
 
 we are looking for, click on "apply" now.
 
 
</div>

Customer Service Executive - Egypt

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

<div>
 
 If you're looking for a secure position with an excellent salary&hellip; this is it.
 
 
 Concentrix is looking for customer Support Advisors for a straightforward, premium English account.
 
 
 ✨ Your benefits:
 
 
 &bull; Salary Up 21K
 
 
 &bull; Rotational shifts
 
 
 &bull; Training fully compensated
 
 
 &bull; Experience not needed
 
 
 &bull; Global workplace culture
 
 
 &bull; Quick advancements &amp; transparent career trajectory
 
 
 🎓 Graduates &amp; dropouts only
 
 
 
 
 
 Ready to join?!
 
</div>

Customer Service Advisor

Explore 458+ Customer service assistant in Cairo this April. Find roles across top companies and apply now to boost your career.