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customer care coordinator - receptionist

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Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

<div>
 
 If you're looking for a secure position with an excellent salary&hellip; this is it.
 
 
 Concentrix is looking for customer Support Advisors for a straightforward, premium English account.
 
 
 ✨ Your benefits:
 
 
 &bull; Salary Up 21K
 
 
 &bull; Rotational shifts
 
 
 &bull; Training fully compensated
 
 
 &bull; Experience not needed
 
 
 &bull; Global workplace culture
 
 
 &bull; Quick advancements &amp; transparent career trajectory
 
 
 🎓 Graduates &amp; dropouts only
 
 
 
 
 
 Ready to join?!
 
</div>

Customer Service Advisor

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 
 Key Responsibilities~
 
 
 
 
 <ul>
 <li>
 Coordinate domestic and international travel bookings (flights, hotels, transportation, visas where applicable).
 </li>
 <li>
 Ensure travel arrangements comply with company travel policies and budgets.
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 Manage travel requests, approvals, and itineraries.
 </li>
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 Liaise with travel agencies, airlines and hotels.
 </li>
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 Support travelers with changes, cancellations, and emergency travel needs.
 </li>
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 Maintain accurate travel records and expense-related documentation.
 </li>
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 Provide periodic reports and insights.
 </li>
 <li>
 Communicate travel guidelines and updates to employees..
 
 
 </li>
 </ul>
 
 
 Job Requirements~
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or relevant field.
 </li>
 <li>
 3+ years of proven experience in Administration.
 </li>
 <li>
 Outstanding organizational and communication skills.
 </li>
 <li>
 Strong supplier negotiation and relationship management skills.
 </li>
 <li>
 Customer service and hospitality experiences are a plus.
 </li>
 <li>
 Problem Solving skills
 </li>
 <li>
 Attention to details
 </li>
 <li>
 Flexibility and responsiveness
 </li>
 <li>
 French language is a plus.
 
 
 </li>
 </ul>
 
 Employment details~ The successful candidate will be hired as a contractor and will be part of the Admin &amp; Facility at Valeo
 
 
 
 
 Position~
 
 
 
 General Services Executive/Administrative Assistant
 
 
 
 D&eacute;partement~
 
 
 
 General Services
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDD (Fixed Term)
 
 
 
 Type de contrat~
 
 
 
 Annual Contract
 
 
 
 Job Posting Date~
 
 
 
 2026-06-14
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Travel Coordinator, Facility & Administration

Nestlé

<div>
 
 Position Title: Assistant Manager, Sales Operations &amp; Support
 
 
 
 
 Company: Nestl&eacute;
 
 
 
 
 Location: Nile Cluster &ndash; Egypt
 
 
 
 
 Role Responsibilities:
 
 
 
 
 Chillers and Asset Mgt:
 
 
 
 <ul>
 <li>
 Provide reporting analysis for chillers performance to the relevant stakeholders enabling them to make informed decisions regarding asset replacement, upgrades, or changes in maintenance strategies.
 </li>
 <li>
 Determine and resolve performance-related issues within the chiller systems and ensure action plan in place for zero sales and low performing chillers.
 
 
 </li>
 </ul>
 
 Automation and Digitalization:
 
 
 
 <ul>
 <li>
 Responsible for enhancing the current digital solutions in place to ensure business growth and increase sales efficiencies.
 </li>
 <li>
 Leading new initiatives to grow the business utilizing latest technologies that suit the business.
 </li>
 <li>
 Supporting sales functions and Merchandizing to automate and digitalize the reporting system to ensure opportunities are clear and highlighted in a timely manner.
 
 
 </li>
 </ul>
 
 Sales Operations:
 
 
 
 <ul>
 <li>
 Enhancing and developing the current Target setting process by district, region, and customer.
 </li>
 <li>
 Send on daily basis sales reports to sales field team highlighting sales and KPIs achievement
 </li>
 <li>
 KPIs target setting based on history, customer base, geography, and vision.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1 to 2 years&rsquo; experience in Sales Operations/Support
 </li>
 <li>
 Must have hands-on experience with Power BI, Microsoft Access, Python, and SQL.
 </li>
 <li>
 Strong knowledge of Nestle portfolio strategy
 </li>
 </ul>
</div>

Assistant Manager, Sales Operations & Support

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 To oversee and manage the maintenance activities for the HVAC systems in Cairo Metro Line 3, ensuring safety, reliability, and
 
 
 operational efficiency. This role involves supervising maintenance tasks, ensuring compliance with safety, environmental, and
 
 
 technical standards, and supporting initiatives related to Building Facility Management, capital investments, sustainability, and
 
 
 commercial ventures.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Maintenance Activities
 
 
 
 <ul>
 <li>
 Maintain HVAC and Tunnel Ventilation systems to meet technical specifications and regulatory standards ensuring
 
 
 </li>
 </ul>
 compliance with the maintenance plan.
 
 
 <ul>
 <li>
 Provide technical support for mechanical system maintenance, including troubleshooting HVAC systems, filters, fans,
 
 
 </li>
 </ul>
 and ducts.
 
 
 <ul>
 <li>
 Implement routine inspections and maintenance tasks to ensure optimal functioning and safety of all mechanical
 
 
 </li>
 </ul>
 components.
 
 
 <ul>
 <li>
 Manage and monitor inventory of materials, tools, and equipment.
 
 
 </li>
 </ul>
 
 Troubleshooting and Repair
 
 
 
 <ul>
 <li>
 Supervise and manage repair works on damaged assets, utilizing the proper tools and equipment.
 </li>
 <li>
 Respond promptly and efficiently to emergency repair needs.
 </li>
 <li>
 Perform corrective maintenance, identifying and resolving malfunctions quickly.
 </li>
 <li>
 Assist in rehabilitating existing railway assets to extend their life and improve safety.
 </li>
 <li>
 Conduct installations, inspections, tests, and necessary maintenance as per requirements.
 </li>
 <li>
 Analyze asset conditions and report on necessary interventions to ensure longevity and efficiency.
 
 
 </li>
 </ul>
 
 Technical Analysis
 
 
 
 <ul>
 <li>
 Perform system performance analysis and simulations to optimize efficiency and functionality.
 </li>
 <li>
 Diagnose root causes of mechanical failures and recommend corrective actions.
 </li>
 <li>
 Contribute to the development and compliance of maintenance budgets.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Lead and manage HVAC technicians and assistant technicians, collaborating with contractors and engineering teams.
 </li>
 <li>
 Oversee team rosters and shifts to ensure timely and efficient work.
 
 
 </li>
 </ul>
 
 Documentation and Reporting
 
 
 
 <ul>
 <li>
 Prepare technical documents, such as design reports, specifications, and user manuals.
 </li>
 <li>
 Track maintenance logs, equipment failures, and corrective actions, ensuring accurate record-keeping.
 </li>
 <li>
 Validate and report accurate records of inspections and maintenance activities in the CMMS systems.
 </li>
 <li>
 Provide reports on the condition of railway structures, with recommendations for maintenance or upgrades.
 
 
 </li>
 </ul>
 
 Collaboration
 
 
 
 <ul>
 <li>
 Collaborate with technicians and engineers to resolve mechanical maintenance issues promptly.
 </li>
 <li>
 Interface with operations and maintenance teams to ensure seamless workflow.
 </li>
 <li>
 Contribute to the development and implementation of organizational goals, policies, and objectives.
 
 
 </li>
 </ul>
 
 Field Surveys and Assessments
 
 
 
 <ul>
 <li>
 Conduct field surveys and assessments for engineering studies or project planning.
 </li>
 <li>
 Provide insights into existing infrastructure conditions to support new projects.
 
 
 </li>
 </ul>
 
 Emergency Response
 
 
 
 <ul>
 <li>
 Respond promptly and effectively to service calls.
 
 
 </li>
 </ul>
 
 Inspection and Compliance
 
 
 
 <ul>
 <li>
 Perform regular inspections to assess equipment's condition and ensure safety compliance.
 </li>
 <li>
 Test operational systems and emergency features to verify their functionality.
 
 
 </li>
 </ul>
 
 Safety
 
 
 
 <ul>
 <li>
 Ensure all maintenance activities adhere to relevant safety standards, regulations, and environmental rules.
 </li>
 <li>
 Conduct safety audits and participate in incident investigations to improve safety protocols.
 </li>
 <li>
 Adhere to 5S and lean manufacturing standards in all maintenance activities.
 </li>
 <li>
 Report and escalate any environmental or safety issues to the Executive Maintenance team.
 
 
 </li>
 </ul>
 
 Maximo
 
 
 
 <ul>
 <li>
 Utilize Maximo to manage and track maintenance activities, schedules, and asset conditions.
 </li>
 <li>
 Ensure that all records related to inspections, repairs, and maintenance are logged accurately in the CMMS system.
 </li>
 <li>
 Ensure all work activities are closed in Maximo once the work has been completed (as per the defined company
 
 
 </li>
 </ul>
 timescales).
 
 
 
 Quality Assurance
 
 
 
 <ul>
 <li>
 Implement quality control measures to ensure that all maintenance work meets company standards and industry
 
 
 </li>
 </ul>
 regulations.
 
 
 <ul>
 <li>
 Continuously evaluate and improve maintenance methods to enhance service quality.
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 <ul>
 <li>
 Undertake additional tasks as assigned.
 </li>
 <li>
 Be available for after-hours work when required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor's degree in mechanical or Mechatronics Engineering.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Strong technical knowledge relevant to HVAC and mechanical systems.
 </li>
 <li>
 Familiarity with Enterprise Asset Management (EAM) systems, such as Maximo.
 </li>
 <li>
 Knowledge of health and safety practices and regulations.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Proficiency in English (fluent in speaking and reading) and Arabic.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 3-5 years in a maintenance environment and project management.
 </li>
 <li>
 Proven experience in changing management and improving quality and methods.
 </li>
 <li>
 Familiarity with CMMS/BMS systems (Maximo preferred).
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Strong leadership and management skills, with a technical understanding of building systems.
 </li>
 <li>
 Knowledge of health and safety practices and regulations.
 </li>
 <li>
 Effective team player with strong communication skills, capable of interacting with staff at all levels.
 </li>
 <li>
 Ability to supervise and control maintenance operations efficiently.
 </li>
 <li>
 Strong analytical and critical thinking skills.
 </li>
 <li>
 Display leadership qualities with strong decision-making abilities.
 </li>
 <li>
 Innovative, strategic thinkers with a self-driven attitude.
 </li>
 <li>
 Excellent problem-solving abilities.
 </li>
 </ul>
</div>

HVAC Mechanical Engineer

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Communicate with customers via phone.
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start Immediately
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist

DHL Express

<div>
 Role Purpose
 
 
 The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.
 </li>
 <li>
 Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.
 </li>
 <li>
 Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.
 </li>
 <li>
 Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.
 </li>
 <li>
 Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.
 </li>
 <li>
 Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.
 </li>
 <li>
 Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.
 </li>
 <li>
 Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.
 </li>
 <li>
 Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.
 </li>
 <li>
 Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.
 </li>
 <li>
 Project Management Professional (PMP) or PRINCE2 certification is highly desired.
 </li>
 <li>
 ITIL certification is considered a strong asset for service delivery alignment.
 </li>
 <li>
 6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.
 </li>
 <li>
 2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.
 </li>
 <li>
 Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.
 </li>
 <li>
 Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).
 </li>
 <li>
 Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.
 </li>
 <li>
 Full professional proficiency in written and spoken English and Arabic.
 
 
 
 </li>
 </ul>
 
 Equal Treatment Clause:
 
 We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
 
 
 ✨ We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 ✨ We 𝗖𝗮𝗿𝗲
 
 
 ✨ We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
</div>

IT Program Delivery Manager

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