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call center - english customer service Jobs in Cairo

call center - english customer service

customer service assistant

Majid Al Futtaim

<div>
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer | MAF Properties | Shopping malls.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
 </li>
 <li>
 Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
 </li>
 <li>
 Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or any relevant field.
 </li>
 <li>
 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
 </li>
 <li>
 Very Good English level.
 </li>
 <li>
 Excellent communication and problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Officer (Maadi)

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our dynamic team! (PART TIME)
 
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 <ul>
 <li>
 Fluent proficiency in English (B2&ndash;C1)
 </li>
 <li>
 Flexibility to work rotational shifts
 </li>
 <li>
 A passion for delivering excellent customer service
 </li>
 <li>
 Availability and flexibility to work part-time hours
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Very competitive salary
 </li>
 <li>
 Transportation provided 24/7
 </li>
 <li>
 Overnight allowance.
 </li>
 <li>
 Fully paid training.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Fast-track promotion opportunities
 </li>
 </ul>
 
 
 
 
 
 
 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
 <ul>
 <li>
 Career development opportunities
 </li>
 <li>
 Extensive training programs
 </li>
 <li>
 Access top notch technologies and best practices
 </li>
 <li>
 Excellent working environment
 </li>
 <li>
 Company events
 </li>
 </ul>
 
 
 
 
 Ready to kickstart your career? Apply now and join our vibrant team!
 
 
 
</div>

English Customer Service (Part-Time)

Future Group Language Solutions

<div>
 
 Job Description
 
 
 
 
 Jadeer is Hiring on behalf of one of our clients &mdash; a leading fintech company
 
 in digital payments and consumer finance across the Middle East.
 
 
 
 Location:
 
 New Cairo
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Handle customer inquiries via calls in a professional manner
 </li>
 <li>
 Support customers with accounts, transactions, and payment-related questions
 </li>
 <li>
 Resolve complaints efficiently and ensure customer satisfaction
 </li>
 <li>
 Update customer data and interactions on the system
 </li>
 <li>
 Escalate complex issues when needed and follow up on resolution
 </li>
 <li>
 Meet performance targets (quality, response time, etc.)
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in customer service or call center roles
 </li>
 <li>
 Very good English &amp; Arabic communication skills
 </li>
 <li>
 Strong problem-solving and customer-focused mindset
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Basic computer skills (CRM is a plus)
 </li>
 <li>
 Flexibility with rotational shifts
 
 
 
 </li>
 </ul>
 
 Why Join?
 
 
 
 <ul>
 <li>
 Work with a fast-growing fintech leader
 </li>
 <li>
 Dynamic and supportive environment
 </li>
 <li>
 Real career growth opportunities
 
 </li>
 </ul>
</div>

English Customer Service

Waffarha

<div>
 
 Responsabilities
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.
 </li>
 <li>
 Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
 </li>
 <li>
 Maintain up-to-date knowledge of Waffarha.com&rsquo;s products, services, deals, and promotions to provide accurate information.
 </li>
 <li>
 Document customer interactions and feedback accurately in the system for future reference and quality assurance.
 </li>
 <li>
 Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
 </li>
 <li>
 Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
 </li>
 <li>
 Identify recurring customer issues and suggest process improvements to enhance service quality.
 </li>
 <li>
 Adhere to company policies, procedures, and confidentiality standards at all times.
 </li>
 <li>
 Participate in ongoing training sessions to stay updated on best practices and new features.
 </li>
 <li>
 Assist in onboarding and mentoring new team members as needed.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in any relevant field
 </li>
 <li>
 Minimum 1 Year of Call Center experience.
 </li>
 <li>
 Very Good English Language (B2)
 </li>
 <li>
 Very good PC skills (Microsoft Office: Word, Excel &amp; Power Point).
 </li>
 <li>
 Age: 23 to 27
 </li>
 <li>
 Ability to multi-task, priorities &amp; manage time effectively.
 </li>
 <li>
 Strong phone and verbal communication skills.
 </li>
 <li>
 Customer focus and adaptability to different situations.
 </li>
 <li>
 Ability to work under pressure &amp; meet deadlines.
 </li>
 </ul>
</div>

Customer Service Agent (English Account)

Recruitable

<div>
 
 Over 13 years ago, we started Capital Placement with a bold vision: to open the world to students and graduates who dream of building global careers. We wanted to remove barriers between talent and opportunity and make international work experience accessible to everyone, not just a privileged few.
 
 
 Today, we connect ambitious young people with life-changing internships worldwide, experiences that spark confidence, broaden horizons, and transform potential into purpose. For our 4,000+ employer partners, we offer more than candidates - we connect them with a global community of pre-vetted, career-ready individuals who bring energy, curiosity, and fresh ideas to every role.
 
 
 
 The role
 
 
 
 You'll be the first point of contact for the corporate clients and employers who partner with us to run talent programs. The role goes beyond account management: you'll be actively involved in recruitment coordination and program delivery end to end, working with employers across the region and partnering closely with internal teams to make things run smoothly.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Act as the primary point of contact for corporate clients across phone, email, and chat &mdash; in both Arabic and English &mdash; supporting them throughout the program journey
 
 </li>
 <li>
 
 Run consultations to understand each client's hiring goals and recommend the right program structure for them
 
 </li>
 <li>
 
 Support the day-to-day delivery of recruitment and talent programs across the region
 
 </li>
 <li>
 
 Manage a high volume of client accounts across multiple programs and stages without losing track
 
 </li>
 <li>
 
 Conduct interviews and briefings one-on-one or via Rena, our in-house AI interviewer
 
 </li>
 <li>
 
 Coordinate with clients and internal teams to make sure programs run smoothly from onboarding through completion
 
 </li>
 <li>
 
 Maintain accurate records across all systems, trackers, and databases
 
 </li>
 <li>
 
 Analyse client and program data, surface insights, and share recommendations with other teams
 
 </li>
 <li>
 
 Use AI tools to improve the client experience and streamline internal workflows
 
 </li>
 <li>
 
 Take ownership of issues and resolve them with sound judgement and creative problem-solving
 
 
 
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Available full-time. This is a full-time role and not compatible with studies, another job, or freelance commitments
 
 </li>
 <li>
 
 Fluent in Arabic and English, both written and spoken
 
 </li>
 <li>
 
 Comfortable managing corporate client relationships and working with employer stakeholders across the region
 
 </li>
 <li>
 
 Strong communicator with a client-first mindset
 
 </li>
 <li>
 
 Organised and detail-oriented, able to juggle multiple programs and priorities at once
 
 </li>
 <li>
 
 Calm under pressure in a fast-paced environment
 
 </li>
 <li>
 
 Strong problem-solver who takes ownership of outcomes
 
 </li>
 <li>
 
 Curious about AI and automation, and keen to use them in your day-to-day
 
 </li>
 <li>
 
 Experience in recruitment, B2B sales, client success, or program coordination is a plus
 
 </li>
 <li>
 
 Having lived or studied abroad is a bonus
 
 
 
 </li>
 </ul>
 
 
 Perks
 
 
 <ul>
 <li>
 
 Salary &pound;400&ndash;&pound;500/month (GBP-pegged).
 
 </li>
 <li>
 
 MacBook, private health insurance, 28 days holiday plus quarterly wellness days, UberEats budget, learning budget, work-from-home setup budget. Annual company getaways (Thailand, Vietnam, Sri Lanka so far). Real room to grow.
 
 
 
 </li>
 </ul>
 
 
 Hours
 
 
 
 UK or US hours Monday to Thursday. Local time zone Fridays (9:30am to 5:30pm) or Sunday to Thursday if you are on our client project.
 
 
 
 Process
 
 
 
 Make sure you meet the requirements outlined in the job description and send your application via the link mentioned.
 
 <ul>
 <li>
 
 Round 1: A 15-minute AI interview to assess your background and suitability for the role.
 
 </li>
 <li>
 
 Round 2: A 20-minute general aptitude test covering numerical reasoning, verbal reasoning, and logical thinking.
 
 </li>
 <li>
 
 Round 3: A 45&ndash;60 minute interview with two team members evaluating your expertise and experience related to the Customer Service &amp; Recruitment Associate position.
 
 </li>
 <li>
 
 Round 4: A 45&ndash;60 minute cultural fit interview focused on value alignment and team compatibility.
 
 </li>
 <li>
 
 Final Round: Discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.
 
 
 
 </li>
 </ul>
 
 The full process may take up to 2 weeks. We appreciate your time and patience as we work to find the best fit for both you and our team.
 
</div>

Customer Service & Recruitment Associate ( Arabic & English Speaker)

Hilton

<div>
 The administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.
 
 
 
 What will I be doing?
 
 
 
 An administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Opens incoming mail, dates stamps and distributes accordingly
 </li>
 <li>
 Sends outgoing mail, both interoffice and outside of the hotel
 </li>
 <li>
 Routes mail, faxes and other printed matter
 </li>
 <li>
 Prepares and types correspondence and fairly complex numerical/financial reports, as directed
 </li>
 <li>
 Prepares correspondence on behalf of management
 </li>
 <li>
 Duplicates, copies and distributes and mails material for the department/office
 </li>
 <li>
 Orders and maintains office supplies and equipment
 </li>
 <li>
 Maintains files and equipment in an orderly and professional manner
 </li>
 <li>
 Uses the property's email system and maintains their email box, as is policy
 </li>
 <li>
 Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)
 </li>
 <li>
 Appropriate business use of telephone and voice email system
 </li>
 <li>
 Greets internal and external customers in a friendly and professional manner
 </li>
 <li>
 Announces visitors and/or handles requests, as appropriate
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent administration and IT skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous administrative experience in a fast paced environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Grand Nile
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

F&B Administrative Assistant

Explore 390+ Customer service assistant in Cairo this May. Find roles across top companies and apply now to boost your career.