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customer support specialist

customer service assistant

Al-Futtaim

<div>Job Requisition ID: 175946
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Customer Services Assistant - Smaland is responsible for delivering exemplary customer service in the play facility of Smaland at IKEA Egypt. The role requires managing entry policies, adhering to child care standard operating procedures (SOPs), and ensuring a friendly and professional service. This position plays a crucial part in maintaining the safety and entertainment of children while also engaging with parents and guardians. As an integral part of the Customer Relations team, the role contributes to enhancing overall customer satisfaction and upholding IKEA's brand standards.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Interaction</h4> 
<ul><li>
Greet and welcome mothers/guardians with their children on arrival at Smaland.</li><li>
Explain the Smaland admission policy in a friendly and professional manner.</li><li>
Entertain children with activities based on the Commercial Calendar.</li><li>
Ensure child safety is prioritized while in Smaland.</li><li>
Make announcements and page parents if there is any issue with the children in the playroom area.</li><li>
Handle routine customer complaints promptly and courteously.</li><li>
Provide a safe environment for children within the area.</li><li>
Rotate to work at the Information desk to greet customers and address inquiries.</li></ul><h4 class="jobSectionHeader"> 
Operational Duties</h4> 
<ul><li>
Adhere to all system and emergency procedures as per policy.</li><li>
Brief the Duty Manager on complaints requiring management assistance.</li><li>
Ensure all emergency procedures are followed.</li><li>
Utilize ICSS, Brand Capital, Call Center Reports, CRM Reports, Duty Manager Report, HUTI Program, and Safety Checklists.</li><li>
Review SOP and maintain high standards as per the brand requirements.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Effective communication skills.</li><li>
Child care and child safety knowledge.</li><li>
Strong interpersonal skills.</li><li>
Problem-solving capabilities.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School diploma.</li><li>
Local qualification in Child Care according to relevant country standards.</li><li>
First Aid qualification.</li><li>
Minimum of 2 years experience in a similar role.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Shopping Experience Assistant

Confidential Careers

<div>
 
 
 Customer Service Receptionist
 
 
 
 Are you friendly and enjoy dealing with people?
 
 
 We are looking for a junior Customer Service Receptionist to join our team in
 
 Giza, Egypt
 
 . You will be the first person customers see, and you will help create a positive first impression.
 
 
 Responsibilities:
 
 <ul>
 <li>
 Welcome customers and visitors in a polite and friendly manner.
 </li>
 <li>
 Answer phone calls and respond to customer inquiries.
 </li>
 <li>
 Direct customers to the correct department.
 </li>
 <li>
 Keep the reception area clean and organized.
 </li>
 <li>
 Provide basic administrative support when needed.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 
 No previous experience required (great opportunity for beginners).
 
 </li>
 <li>
 Good communication skills in Arabic.
 </li>
 <li>
 Presentable appearance and positive attitude.
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure.
 </li>
 <li>
 Punctual and reliable.
 </li>
 </ul>
 
 Job Details:
 
 <ul>
 <li>
 
 Job Title:
 
 Customer Service Receptionist
 </li>
 <li>
 
 Level:
 
 Junior
 </li>
 <li>
 
 Location:
 
 Giza, Egypt
 </li>
 <li>
 
 Job Type:
 
 Full-time
 </li>
 <li>
 
 Contract Duration:
 
 2 years (renewable)
 </li>
 <li>
 
 Salary:
 
 3,000 &ndash; 4,500 EGP per month
 </li>
 </ul>
 
 Benefits:
 
 <ul>
 <li>
 Supportive work environment
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Opportunity to grow in customer service
 </li>
 </ul>
 
 If you are interested, we look forward to receiving your application! ✨
 
</div>

Customer Service Receptionist

Konecta

<div>
 
 Customer Service Agent &ndash; Reservations | Hertz
 
 
 
 
 
 Are you passionate about sales and delivering exceptional customer experiences? Join
 
 Hertz
 
 as a
 
 Contact Centre Agent &ndash; Reservations
 
 and play a key role in converting customer enquiries into successful reservations while exceeding service expectations.
 
 
 
 
 
 Job Purpose
 
 
 As a Contact Centre Agent &ndash; Reservations, your primary mission is to handle all incoming customer calls in line with Hertz quality standards, procedures, and guidelines. You will build strong customer relationships, promote Hertz products and loyalty programs, and convert calls into confirmed reservations while ensuring outstanding customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and manage incoming calls, maximizing conversion into sales.
 </li>
 <li>
 Promote and sell Hertz products and services, including loyalty programs.
 </li>
 <li>
 Achieve sales, call-handling, and quality performance targets.
 </li>
 <li>
 Participate actively in team briefs and one-on-one meetings to support team goals.
 </li>
 <li>
 Share customer feedback with Team Leaders to support continuous improvement.
 </li>
 <li>
 Track reservation requests and provide timely follow-ups.
 </li>
 <li>
 Support other markets by handling cross-market calls when required.
 </li>
 <li>
 Handle customer complaints professionally to maintain a positive brand image.
 </li>
 <li>
 Support onboarding by tutoring and assisting new reservation sales agents.
 </li>
 <li>
 Perform additional tasks assigned by the Team Leader.
 </li>
 </ul>
 
 
 
 
 Professional Experience
 
 <ul>
 <li>
 Previous experience in sales, customer service, or a contact center environment is required.
 </li>
 </ul>
 
 
 
 
 Knowledge &amp; Qualifications
 
 <ul>
 <li>
 Proficient in Microsoft Office (Word &amp; Excel) and comfortable using intranet systems.
 </li>
 <li>
 Excellent keyboard skills (minimum 25 WPM).
 </li>
 <li>
 Fluency in English and/or relevant market language.
 </li>
 <li>
 Leaving Certificate or equivalent educational qualification.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 
 
 Core Skills:
 
 
 <ul>
 <li>
 Strong sales and persuasive communication skills.
 </li>
 <li>
 Highly customer-focused with strong adherence to processes and guidelines.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong problem-solving and prioritization abilities.
 </li>
 <li>
 Ability to thrive in a fast-paced environment.
 </li>
 <li>
 Team player with strong relationship-building skills.
 </li>
 </ul>
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Relationship Management &amp; Teamwork
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Business &amp; Customer Orientation
 </li>
 <li>
 Analysis &amp; Decision Making
 </li>
 <li>
 Organization &amp; Resource Management
 </li>
 </ul>
 
 
 Personality Traits:
 
 
 <ul>
 <li>
 Drive &amp; Initiative
 </li>
 <li>
 Professionalism &amp; Resilience
 </li>
 <li>
 Adaptability &amp; Flexibility
 </li>
 </ul>
 
 
</div>

Customer Service (English speaker)

Concentrix

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

Block Gemini

<div>
 
 Job Title: Operations Support Specialist
 
 
 Location: mohandseen
 
 
 Job Type: Full-Time
 
 
 About the Company:
 
 
 Block gemini is a dynamic and fast-growing organization committed to providing exceptional pffering strategic consultation to businesses looking to adopt blockchain technology and integrate it into their business operations.. We are looking for a detail-oriented and proactive Operations Support Specialist to join our team. This role offers the opportunity to make a significant impact on our daily operations while contributing to our long-term success.
 
 
 Job Overview:
 
 
 The Operations Support Specialist will assist in managing and optimizing the operational processes within the company. This position requires excellent communication, problem-solving skills, and a keen attention to detail to ensure the smooth execution of day-to-day business activities.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Provide administrative support to the operations team, ensuring smooth workflow and efficiency.
 </li>
 <li>
 Assist with inventory management, order processing, and supply chain coordination.
 </li>
 <li>
 Handle customer inquiries and coordinate the resolution of operational issues.
 </li>
 <li>
 Assist in the preparation of reports and documentation for internal and external stakeholders.
 </li>
 <li>
 Process and track internal requests, ensuring all are completed in a timely manner.
 </li>
 <li>
 Perform data entry and maintain accurate records in the company&rsquo;s operational systems.
 </li>
 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field (or equivalent experience).
 </li>
 <li>
 1-3 years of experience in an operations support or administrative role.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with ERP or CRM software.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
 </li>
 <li>
 Attention to detail and a proactive approach to problem-solving.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunities for career growth and development.
 </li>
 <li>
 A collaborative and inclusive workplace culture.
 </li>
 <li>
 Work with a passionate and supportive team.
 </li>
 </ul>
 
 
 
 
 Industry
 
 <ul>
 <li>
 Software Development
 </li>
 </ul>
 
 
 
 
 Employment Type
 
 
 Full-time
 
 
 written communication skills
 
 
 
 
</div>

English Customer Service Representative

Wadi Degla Developments

<div>
 
 Are you a motivated and results-driven individual with a passion for real estate? We are looking for a
 
 Real Estate Sales Consultant
 
 to join our team! In this role, you will engage with clients, showcase premium properties, negotiate sales, and provide exceptional service to ensure a seamless customer experience.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Drive sales growth by following structured plans, building strong client relationships, and continuously identifying new business opportunities in the real estate market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build and maintain a robust client database.
 </li>
 <li>
 Generate and follow up on a reasonable number of leads daily.
 </li>
 <li>
 Contact and nurture potential customers, tracking each lead's progress.
 </li>
 <li>
 Identify and capitalize on new sales opportunities with both existing and prospective clients.
 </li>
 <li>
 Stay up-to-date with project details, availability, and inventory updates.
 </li>
 <li>
 Conduct client presentations, showcase properties, and arrange site visits.
 </li>
 <li>
 Provide expert consultation to clients, guiding them to the best property options and addressing all inquiries.
 </li>
 <li>
 Maintain strong customer relationships by understanding their needs and offering tailored solutions.
 </li>
 <li>
 Escalate client concerns or issues to the Sales/Assistant Manager when necessary.
 </li>
 <li>
 Research and suggest potential sales channels for expanding outreach.
 </li>
 <li>
 Stay informed about market trends and competitor activity.
 </li>
 <li>
 Prepare and submit regular sales performance reports.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Experience with CRM systems (Salesforce or similar) is a plus.
 </li>
 <li>
 0-2 years of experience in real estate sales or a related field.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent negotiation and persuasion skills.
 </li>
 <li>
 Strong analytical thinking and problem-solving abilities.
 </li>
 <li>
 Ability to work under pressure and adapt to a dynamic sales environment.
 </li>
 <li>
 Good command of English (spoken and written).
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 If you&rsquo;re passionate about real estate and eager to grow in a fast-paced sales environment, apply now and become part of our success story!
 
 
</div>

Sales Consultant

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Reports To:
 
 HR Operations Specialist (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 Administration
 
 
 
 Location:
 
 Market &ndash; Location and functional agnostic collaboration support where required
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations Specialist and Business Unit leadership.
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Provide structured administrative support to BU Head, Line Managers, and Factory Team
 </li>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise Purchase Orders (POs), process payment requests, and maintain tracking logs (including Capex where applicable)
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Manage incoming and outgoing correspondence
 </li>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 </ul>
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 D. Travel, Meetings &amp; Time Management
 
 
 <ul>
 <li>
 Manage calendars and schedules for Line Managers where applicable
 </li>
 <li>
 Coordinate internal and external meetings; prepare rooms and documentation
 </li>
 <li>
 Record and distribute meeting minutes when required
 </li>
 <li>
 Arrange travel logistics including visas, flights, accommodation, and insurance
 </li>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
 
 
</div>

Administrative Assistant

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