sales consultant

customer service manager

executive assistant

admin assistant

customer service

customer service assistant

Al-Futtaim

<div>Job Requisition ID: 171519
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customers</h4> 
<ul><li>
Greet and welcome customers upon arrival at the store.</li><li>
Answer customer inquiries and provide guidance on shopping at IKEA.</li><li>
Handle routine customer complaints promptly and courteously.</li><li>
Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.</li><li>
Ensure customers are dealt with professionally to ensure maximum customer satisfaction.</li><li>
Make announcements and page the person visitors have asked to see.</li><li>
Ensure customer bags are stored safely and securely.</li><li>
Ensure shopping tools and catalogues are available for customers.</li><li>
Provide bags and trolleys as appropriate.</li></ul><h4 class="jobSectionHeader"> 
Operational</h4> 
<ul><li>
Adhere to all system procedures as per policy and procedure.</li><li>
Provide Customer Senior with constant suggestions for improvements.</li><li>
Provide customers with catalogues upon request.</li><li>
Understand the role of shopping tools in increasing sales.</li><li>
Communicate with Duty Manager regarding complaints that require management assistance.</li><li>
Review standard operating procedures regularly.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Proficient in dealing with customers and handling inquiries.</li><li>
Strong analytical skills to assess customer feedback and complaints.</li><li>
Effective communication skills with customers and team members.</li><li>
Problem-solving abilities to resolve customer issues efficiently.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School education.</li><li>
Minimum of 2 years of experience in a similar role.</li><li>
Experience as a Customer Service Assistant or Receptionist.</li><li>
Effective communication and customer handling skills.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip; 

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.</div>

Shopping Experience Assistant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

HSBC Recruitment

<div>
 Job Description
 
 
 
 Why join us?
 
 
 
 To continuously provide high quality processing service related to CCM to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. May be responsible for achieving individual sales goals.
 
 
 
 
 The Opportunity:
 
 
 
 
 
 
 
 
 Role Context
 
 
 
 
 <ul>
 <li>
 Good communication skills &ndash; Verbal
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Proven track record of strong focus towards high levels of Quality and Customer Service ? Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Self-motivated and should be able to work under minimal supervision.
 </li>
 <li>
 Good team player
 </li>
 <li>
 Flexibility to work in different shifts including weekends
 </li>
 <li>
 Strong Relationship building skills
 </li>
 <li>
 Quick Learner
 
 
 </li>
 </ul>
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
 </li>
 <li>
 Proactively identify issues, if any, and escalate.
 </li>
 <li>
 Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
 </li>
 <li>
 Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer.
 </li>
 <li>
 Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
 </li>
 <li>
 To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
 </li>
 <li>
 Issues/problems are effectively investigated and resolved or appropriately referred with recommendations
 </li>
 <li>
 Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
 
 
 </li>
 </ul>
 
 Customers (External/ Internal)
 
 
 
 <ul>
 <li>
 Receive/make calls from/to customers (internal/ external)
 </li>
 <li>
 Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
 </li>
 <li>
 Act effectively on all customer feedback
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 <li>
 Respond to mails/queries related to process timely with a cc to the Line Manager
 </li>
 <li>
 Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
 
 
 </li>
 </ul>
 
 Impact on process
 
 
 
 <ul>
 <li>
 Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted, understood and implemented.
 </li>
 <li>
 Ensure that the process related procedures are implemented as per the process manuals.
 </li>
 <li>
 Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Participate in development of cohesive teams
 </li>
 <li>
 Foster development of co-workers
 </li>
 <li>
 Contribute to the creation of a supportive work environment driven by people centric values
 </li>
 <li>
 Build professional relationships with colleagues in other areas
 </li>
 <li>
 Acquire and update knowledge on procedures related to relevant processes
 </li>
 <li>
 All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
 </li>
 <li>
 Work productively, professionally and demonstrate ways to improve customer service.
 </li>
 <li>
 Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
 </li>
 <li>
 Participate in team meeting / team activities and work towards sustaining team spirit.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Ability to speak and understand English fluently.
 </li>
 <li>
 Ability to write business letters and reports.
 </li>
 <li>
 Good conversational skills to hold the attention of the customer on the telephone.
 </li>
 <li>
 Ability to grasp quickly.
 </li>
 <li>
 Ability to understand and interpret numeric data.
 </li>
 <li>
 Minimum, basic computer knowledge.
 </li>
 <li>
 Flexibility to work shifts.
 </li>
 <li>
 Ability to build rapport with people and maintain focus while working with voluminous data.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Good MS Office skills.
 </li>
 <li>
 Good reporting and reading MIS.
 </li>
 <li>
 Understanding real-time urgency.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more when you join HSBC
 
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Service Delivery Egypt***
 </li>
 </ul>
</div>

Customer Service Executive – Corporate Cards, GSC

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Retail Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you'll:
 
 
 
 <ul>
 <li>
 Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
 </li>
 <li>
 Become a product pro, mastering the ins and outs of the latest trends.
 </li>
 <li>
 Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
 </li>
 <li>
 Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
 </li>
 <li>
 Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile:
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459178
 
</div>

Customer Service - Retail Vacancies

Hilton

<div>
 An Assistant Food and Drinks Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Food and Drinks Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee operations of Food and Beverage outlets
 </li>
 <li>
 Maintain exceptional levels of customer service
 </li>
 <li>
 Recruit, manage, train, and develop the team
 </li>
 <li>
 Assist with annual and mid-year appraisals with team members under your responsibility
 </li>
 <li>
 Manage guest queries in a timely and efficient manner
 </li>
 <li>
 Work within budgeted guidelines
 </li>
 <li>
 Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
 </li>
 <li>
 Develop menus with other members of Food and Beverage team
 </li>
 <li>
 Accountable for monthly stock takes
 </li>
 <li>
 Incentivise team members to maximize sales and revenue
 </li>
 <li>
 Deputise for the Food and Beverage manager in their absence
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Assist other departments wherever necessary and maintain good working relationships
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Assistant Food and Drinks Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous Food and Beverage Management or Supervisory experience
 </li>
 <li>
 Knowledge of Financial Systems
 </li>
 <li>
 Flexibility to respond to a range of work situations
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Willingness to develop team members and self
 </li>
 <li>
 Degree in Relevant Area
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Food and Beverage
</div>

Assistant Food and Drinks Manager

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 167011
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Customer Service Assistant at the Information Desk is responsible for overseeing customer interactions and providing comprehensive support to ensure a friendly and professional customer experience. This role involves managing inquiries, complaints, and feedback effectively while representing the IKEA brand. Success in this role relies on maintaining store standards and improving customer satisfaction metrics.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Greet and welcome customers on arrival at the store.
 </li>
 <li>
 Answer all customer inquiries and provide guidance on shopping with IKEA.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Log customer feedback on CRM System to build a knowledge base of frequent complaints and inquiries with relevant solutions.
 </li>
 <li>
 Ensure customers are dealt with professionally to ensure maximum satisfaction.
 </li>
 <li>
 Make announcements and page the person visitors have asked to see.
 </li>
 <li>
 Ensure customers' bags are stored safely and securely.
 </li>
 <li>
 Ensure shopping tools and catalogues are available for customers.
 </li>
 <li>
 Provide bags or trollies as appropriate.
 
 
 </li>
 </ul>
 Operational Responsibilities
 
 
 <ul>
 <li>
 Ensure all system procedures are adhered to as per policy/procedure.
 </li>
 <li>
 Provide Customer Senior with constant suggestions for improvements.
 </li>
 <li>
 Provide customers with catalogues upon request.
 </li>
 <li>
 Understand the impact of increasing sales with Shopping Tools.
 </li>
 <li>
 Communicate with Duty Manager on complaints that require management assistance.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Dealing effectively with customers to enhance satisfaction.
 </li>
 <li>
 Possessing strong analytical and problem-solving skills.
 </li>
 <li>
 Exhibiting effective interpersonal skills.
 </li>
 <li>
 Demonstrating strategic thinking abilities.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 High School diploma is required.
 </li>
 <li>
 Minimum 2 years of experience in a similar role such as Customer Service or Receptionist.
 </li>
 <li>
 Proficiency in dealing with customers, analytical skills, and effective communication.
 </li>
 <li>
 Understanding of customer service principles and ability to implement standard procedures.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | MOA

Explore 771+ Customer service assistant in Cairo this September. Find roles across top companies and apply now to boost your career.

771 customer service assistant jobs IN Cairo

Shopping Experience Assistant

Customer Service Consultant

Customer Service Consultant

Customer Service Executive – Corporate Cards, GSC

Customer Service - Retail Vacancies

Assistant Food and Drinks Manager

Shopping Experience Assistant | IKEA | MOA