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STONETREE GROUP

Stone Tree Holding is a full-cycle real estate management company based in Dubai. Since 2016, we&rsquo;ve been helping investors and property owners through:<ul><li>Stone Tree Real Estate &ndash; property acquisition</li><li>Stone Tree Holiday Homes &ndash; short- and long-term rentals</li><li>Stone Tree Technical Services &ndash; property maintenance</li></ul>What we&rsquo;ve achieved:<ul><li>8+ years of stable growth</li><li>450+ properties under management</li><li>120+ professionals in our team</li></ul>We&rsquo;re now looking for a Customer Care Specialist &mdash; someone who knows the Dubai market, builds strong client relationships, and delivers results.Responsibilities:<ul><li>Coordinate and manage customer service operations for holiday homes.</li><li>Handle and process customer inquiries via phone, email, and social media.</li><li>Resolve issues and complaints, ensuring timely and professional support.</li><li>Collaborate with various departments (booking, housekeeping, maintenance).</li><li>Develop and implement service quality standards.</li><li>Maintain a high level of customer satisfaction and retain loyal guests.</li><li>Analyze customer feedback and implement improvements to the service process.</li><li>Conduct training for staff to improve customer service quality.</li></ul>Requirements:<ul><li>At least 1 years of experience in holiday homes</li><li>Excellent communication skills and the ability to work with clients.</li><li>Ability to effectively resolve problems and handle complaints.</li><li>Knowledge of customer service principles and standards.</li><li>Ability to work in a fast-paced, multi-tasking environment and under pressure.</li><li>English language proficiency at a minimum of B2 level.</li><li>Desire to develop in the field of customer service quality management.</li></ul>We Offer:<ul><li>Competitive salary and performance-based bonuses.</li><li>Employment Visa + insurance.</li><li>A friendly and professional team.</li><li>Opportunities for career growth and development.</li><li>Excellent conditions for working and relaxing in our holiday homes.</li></ul>Job Type: Full-timePay: AED5,000.00 per month&#1044;&#1086;&#1089;&#1074;&#1110;&#1076; &#1088;&#1086;&#1073;&#1086;&#1090;&#1080;:<ul><li>holiday homes / hospitality : 1&nbsp;&#1088;&#1110;&#1082; (&#1041;&#1072;&#1078;&#1072;&#1085;&#1086;)</li></ul>&#1052;&#1110;&#1089;&#1094;&#1077;&#1079;&#1085;&#1072;&#1093;&#1086;&#1076;&#1078;&#1077;&#1085;&#1085;&#1103;:<ul><li>Dubai (&#1054;&#1073;&#1086;&#1074;&rsquo;&#1103;&#1079;&#1082;&#1086;&#1074;&#1086;)</li></ul>

Customer Service Agent | Holiday Homes

Sky Zone Cargo Services LLC

Job Title: Air &amp; Sea Freight Pricing Assistant (Female)Job Type: Full-time, Contract Expected Start Date: 03/11/2025Job Description:We are currently seeking a Female Air &amp; Sea Pricing Assistant in Dubai with a minimum of 5 years&rsquo; proven experience in UAE freight forwarding local and international.The ideal candidate will possess.Key Responsibilities:<ul><li>Air &amp; Sea freight pricing (import &amp; export)</li><li>Coordination with airlines, shipping lines, overseas agents, and customers</li><li>Preparing competitive quotations and ensuring timely responses</li><li>strong analytical and negotiation skills, along with a thorough understanding of pricing strategies, market trends, and shipping Incoterms.</li><li>Ensuring efficient and accurate bookings knowledge with major shipping lines, airlines, and courier services.</li><li>Supporting sales &amp; operations teams with accurate rate offers</li></ul>Requirements:<ul><li>Minimum 5 years of proven experience in Dubai</li><li>Knowledge of both local and international pricing</li><li>Strong communication and negotiation skills</li><li>Ability to work under pressure and meet deadlines</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Relevant Field (Business, Logistics, Supply Chain Management].</li><li>Proven experience in the freight forwarding or logistics industry</li><li>Strong proficiency in MS Excel and familiarity with pricing tools.</li></ul>Application Question(s):<ul><li>How many years of experience do you have specifically in pricing across air, land, and sea and courier services?</li></ul>Important Note: Applicants without prior UAE freight forwarding experience and UAE sales experience will not be shortlisted.Job Type: Full-time

Air & Sea Pricing Assistant (Female)

IHG Hotels & Resorts

<div><div><div>Do you see yourself as a Instant Service Centre Ambassador for InterContinental Hotels Group&reg; at Dubai Festival City?
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day
<ul><li>Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.</li>
<li>Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.</li>
<li>Handle incoming calls for IC, CP HI and ICRS properties.</li>
<li>Work closely with your team members, Supervisors, Managers and also colleagues of other department in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.</li>
<li>Maintain the privacy of all guests by ensuring that no details are disclosed.</li>
<li>Take ownership of guest requests and notify them of any delays in performing work orders at an accepted standard time and call them back to ensure their satisfaction.</li>
<li>Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.</li>
<li>Handle wakeup calls of IC, CP and ICRS properties.</li>
<li>Complete additional tasks assigned by your Service Leader, Supervisor or Manager
</li><li>Promptly handle all emergency calls efficiently.</li>
<li>Use QEMS to log all requests and issues</li>
<li>Promptly check all e-mails and action accordingly.
</li><li>Attend shift briefings, read handovers and participate in departmental meetings/gatherings.
</li><li>Be fully knowledgeable of operating systems such as Alcatel, Opera, QEMS, TMS, CCS, Microsoft and etc. to perform the tasks/operations promptly.
</li></ul>What we need from you
<ul><li>Minimum two years&rsquo; experience in the same role in a 5 star hotel, Call centre or any customer service related job.</li>
<li>Intermediate knowledge of Microsoft Office and Microsoft Outlook.</li>
<li>Excellent written and verbal English communication skills, preferably Arabic speaker.</li>
<li>Previous experience in Opera system is an advantage.</li>
<li>Ability to work independently and within a team environment.</li>
<li>Able to manage multiple tasks.</li>
<li>Eager to learn, stay motivated &amp; progress.</li>
<li>Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.</li>
<li>Customer service orientated.</li>
<li>Outgoing, friendly, warm personality.
</li></ul>What you can expect from us
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you&rsquo;ll become part of our ever-growing global family.
</div>
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Instant Service Centre Ambassador (Telephone Operator) - Front Office - InterContinental Hotels Group® Dubai Festival City

DIBN Business Services

Are you a highly motivated and detail-oriented Customer Service Executive with a passion for client satisfaction and a background in the fast-paced business setup sector? We are looking for an experienced individual to join our team in the UAE and be the primary point of contact for our valued business setup clients.Key Responsibilities<ul><li>Client Relationship Management: Serve as the main point of contact for clients throughout their business setup journey, ensuring a seamless and positive experience from initial inquiry through to successful company registration and beyond.</li><li>Query Resolution: Efficiently and accurately handle client inquiries via phone, whatsapp, email, and in-person meetings regarding visa processes, legal documentation, licensing requirements, economic department regulations, and other aspects of business setup in the UAE.</li><li>Documentation &amp; Compliance: Guide clients on the necessary documents required for company formation, trade license applications, and visa processing, ensuring all submissions are accurate and compliant with UAE government authorities (DED, ICP, GDRFA).</li><li>Process Coordination: Liaise proactively with internal departments (Sales, Operations, Legal) and external government agencies to track the progress of client applications and resolve any bottlenecks promptly.</li><li>Record Keeping: Maintain meticulous, up-to-date records of all client interactions, case statuses, and documentation in the CRM system.</li><li>Upselling/Cross-selling: Identify opportunities to offer additional services (e.g., bank account opening, virtual office solutions, PRO services) to existing clients.</li><li>Feedback &amp; Improvement: Collect client feedback and contribute to the continuous improvement of service delivery processes.</li></ul>Required Qualifications &amp; Skills<ul><li>Experience: Minimum of 2 years of proven experience in a customer service, client relations, or client handling role, preferably within the business setup, PRO services, or corporate services industry in the UAE.</li><li>Mandatory Languages: Fluent in spoken and written English and Hindi is essential for communicating with our diverse client base.</li><li>Language (Plus): Fluency in Gujarati is a significant advantage.</li><li>Communication Skills: Exceptional verbal and written communication skills with a professional and empathetic telephone manner.</li><li>Knowledge: Basic understanding of the basic procedures for company formation (Free Zone and Mainland) in the UAE, including trade licenses, visa processes, and government requirements is a plus.xcel, Outlook).</li><li>Personal Attributes: Highly organized, detail-oriented, able to multitask, and capable of working independently under pressure to meet strict deadlines.</li></ul>Education<ul><li>A Bachelor's degree in Business Administration, Management, or a related field is preferred.</li></ul>Job Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>What are your Salary Expectations?</li><li>When are you available for an interview?</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Customer Service Executive (Female)

QUICK PLUS FOR CORPORATE SERVICES PROVIDERS EST.

We are looking for a Quality Assurance Assistant to lead our Quality team and drive continuous improvement in customer experience.Job Description for Quality Assurance AssistantThe Assistant Manager &ndash; Quality Assurance is responsible for managing and improving the quality assurance function within the organisation. This includes overseeing QA staff, monitoring team performance, ensuring adherence to service standards, and contributing to customer satisfaction through process enhancements. The role requires strong leadership, analytical, and communication skills to drive quality initiatives and partner with training and operations for continuous improvement.Key Responsibilities:Team Leadership &amp; Supervision:Supervise QA Analysts and Executives, ensuring effective call evaluations, coaching, and feedback delivery.Call Quality Monitoring &amp; Evaluation:Oversee evaluation of live/recorded calls, ensuring scoring is fair, consistent, and in alignment with the organization&rsquo;s quality framework.Quality Calibration &amp; Standardization:Lead regular calibration sessions with QA, Operations, and Training teams to ensure alignment in scoring and expectations.Performance Reporting &amp; Analysis:Develop and review QA reports, dashboards, and KPIs to assess agent and campaign performance trends.Process &amp; Compliance Oversight:Ensure agents are adhering to company scripts, compliance regulations, and customer service standards.Training &amp; Development Support:Identify training gaps from QA findings and work closely with the Training Team to enhance onboarding and refreshers.Customer Experience Improvement:Analyze customer feedback and QA scores to recommend and implement strategies for improving the overall customer journey.Documentation &amp; SOP Maintenance:Update QA evaluation forms, scorecards, SOPs, and audit checklists in collaboration with the Quality Manager.Department Communication:Collaborate with Operations Managers, Team Leaders, and Trainers to resolve quality issues and align on improvement plans.Qualifications &amp; Skills:<ul><li>3&ndash;5 years of experience in Quality Assurance in the call center industry, with at least 1 year in a supervisory or assistant role.</li><li>Strong leadership and people management skills.</li><li>Proficient in QA tools, CRM systems, and MS Office (especially Excel and PowerPoint).</li><li>Excellent analytical and problem-solving abilities.</li><li>Strong verbal and written communication skills.</li><li>High attention to detail with a process-oriented mindset.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Have you previously worked in a Call Center or Customer Service?</li></ul>Experience:<ul><li>Quality Assurance: 1 year (Required)</li></ul>

Quality Assurance Assistant

Hilton

<div>Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars and Kitchens to ensure high standards of quality and service. 
 
 
What will I be doing? 
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
<ul><li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li>
</ul>What are we looking for? 
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in organizing food and beverage service in a range of outlets</li>
<li>Experience in supervising a team</li>
<li>Ability to demonstrate delegation skills</li>
<li>Flexibility to respond quickly and positively to a range of work situations</li>
<li>A passion for developing others to be part of a winning team</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm

ProLab Motorsport

Company Overview: We are a reputable and thriving automotive workshop dedicated to providing exceptional automotive services to our valued customers. With a strong commitment to quality workmanship, customer satisfaction, and continuous improvement, we have become a trusted name in the industry. As we continue to grow, we are seeking a highly motivated and skilled Assistant Manager to join our dynamic team.Job Description: As the Assistant Manager of our automotive workshop, you will play a vital role in supporting the daily operations, ensuring smooth workflow, and maintaining the highest standards of service. You will work closely with the Workshop Floor incharges and technitians to oversee and coordinate various activities while providing excellent customer service. This position requires a combination of technical expertise, leadership skills, and a passion for the automotive industry.Responsibilities:Assist the Workshop Manager in overseeing the overall operations, including scheduling, workflow management, and resource allocation.Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong customer relationships.Assist in maintaining inventory levels, ordering parts and supplies as needed, and managing supplier relationships.Stay updated on the latest automotive technologies, industry trends, and regulatory requirements.Collaborate with the Workshop Manager to develop and implement strategies for business growth, customer retention, and profitability.Prepare and analyze reports, including financial data, operational metrics, and customer feedback, to identify areas for improvement.Qualifications:Previous experience in the automotive industry, preferably in a managerial or supervisory role.Strong technical knowledge of automotive parts, repairs, maintenance procedures, and diagnostic tools.Excellent leadership and communication skills, with the ability to motivate and inspire a team.Customer-focused mindset with a commitment to delivering outstanding service.Strong problem-solving and decision-making abilities, even under pressure.Proficient computer skills, including experience with automotive software systems.Detail-oriented with a high level of organizational and multitasking skills.Ability to work flexible hours.We offer competitive compensation commensurate with experience, a supportive work environment, and opportunities for professional growth within the company.If you are a passionate automotive professional with a drive for excellence and leadership, we would love to hear from you. Please submit your resume, cover letter, and any relevant certifications with the subject line &quot;Assistant Manager - Automotive Workshop Application.&quot;Note: Only shortlisted candidates will be contacted for further evaluationJob Type: Full-timePay: From AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Automotive Assistant Manager (More Than 5 yr Experienced Candidates only)

Explore 3119+ Customer service assistant in Dubai this October. Find roles across top companies and apply now to boost your career.