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customer service assistant

Al-Futtaim

<div>Overview Of The Role: 
<ul><li>
As a Customer Service Assistant at Dubai Festival Plaza Mall, your main responsibility is to provide front-line customer service that enhances the shopping experience for all visitors. You will welcome guests, address inquiries and concerns, provide accurate information about mall services, stores, and promotions, and reflect the mall's commitment to service excellence. Supporting daily operations by coordinating with internal teams and tenants, you contribute to a safe, friendly, and customer-focused environment. Your role as the face of the mall requires adherence to customer service guidelines and compliance with HR policies, handling all visitor inquiries and assistance with a friendly, solution-oriented approach.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Service</h4> 
<ul><li>
Deliver exceptional customer service to all visitors, with sensitivity to cultural differences and understanding of diverse customer expectations.</li><li>
Assist mall customers at the customer service desk with a friendly and welcoming attitude, demonstrating cultural awareness.</li><li>
Provide updated information related to new stores, closed stores, and emergency contact details.</li><li>
Be knowledgeable about mall operations, marketing and promotion information, and service policies.</li><li>
Provide on-ground support during events, activations, or peak traffic times as required by management.</li></ul><h4 class="jobSectionHeader"> 
Site Knowledge</h4> 
<ul><li>
Develop an in-depth understanding of the retail center to assist with customer queries.</li><li>
Gain knowledge of the layouts and location of entrances, exits, lifts, escalators, restrooms, and emergency services.</li><li>
Conduct regular mall visits to stay informed about latest developments.</li><li>
Coordinate with inter-departments to have updated information about their functionalities.</li></ul><h4 class="jobSectionHeader"> 
Mall Collaterals</h4> 
<ul><li>
Maintain adequate stock of mall collaterals such as e-directories and desk supplies.</li><li>
Provide information related to mall e-directory, ongoing offers and promotions, tourist information, and available services.</li><li>
Efficiently handle customer queries and maximize opportunities to generate sales.</li></ul><h4 class="jobSectionHeader"> 
Resolution of Problem</h4> 
<ul><li>
Proactively resolve customer complaints/issues within delegated authority.</li><li>
Ensure complaints received at the Customer Service Desk are promptly recorded, tracked, and resolved in a timely and courteous manner.</li><li>
Aim for complete customer satisfaction and adhere to service quality standards.</li></ul><h4 class="jobSectionHeader"> 
Coordination</h4> 
<ul><li>
Coordinate with other mall departments regarding issues relevant to these areas.</li><li>
Facilitate response and resolution of problems reported by customers affecting their perception of the facility.</li></ul><h4 class="jobSectionHeader"> 
Sales</h4> 
<ul><li>
Perform daily sales of gift cards, business services, and other services.</li><li>
Seek opportunities to proactively increase profit to the business.</li><li>
Maintain monthly sales quota as set forth by the department head.</li></ul><h4 class="jobSectionHeader"> 
Management Support</h4> 
<ul><li>
Assist in administrative tasks and support Mall Management as requested.</li><li>
Collect information related to customer feedback for promotions or surveys.</li><li>
Carry out inspections on the retail center to ensure a world-class customer environment.</li></ul><h4 class="jobSectionHeader"> 
Emergency Aid and Response Team Member</h4> 
<ul><li>
Provide basic level first aid services and emergency assistance to customers in case of emergencies.</li><li>
Be up to date with security trainings on Emergency response and handling.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Customer Service Excellence</li><li>
Verbal and written communication</li><li>
Problem Solving and Complaint Handling</li><li>
Team Collaboration</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Graduation in any degree.</li><li>
Fluent in English; proficiency in Arabic or another language is advantageous.</li><li>
2 years relevant customer service experience in a shopping centre or hospitality, preferably front-desk.</li><li>
Willing to work on weekends, official holidays, and outside official working hours.</li></ul></div>

Customer Service Assistant

Unilever

<div><div>JOB PURPOSE</div>
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are eager to work in a compel supply network and lead the Customer service for PC, manage the shipment and financial planning then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Key purpose of this role is to enables #1Supplier, through Primary Shipment Planning forward forecasting (Vol &amp; GSV) based on Norms (SPS), and ensure timely stock availability at DCs capturing short term risks and opportunities from IMS
Dynamix shipment forecasting for FY in line with Market Target Norms. 
Ensure market stock norms are maintained in line with IPM model (confirmed and aligned with business). 
Validate weekly market CAN-Do : Constrain SPS Unconstrained based on Supply confirmation, capped by SPS unconstrained, to cover IMS GAPs and Norms, created by CS Planners. 
Monitor plan vs delivery of total Arabia plan: weekly, monthly, quarterly and yearly. 
Validate CAN-Do generation for promo requirement by CS Planners. 
Accountable on Financial planning vol submission by the deadline: S&amp;OP and Opening. 
Leading DSR for Supply risks mitigations on both Primary and secondary, that should make Pri Cons &amp; IMS cons for S&amp;OP volume submission. 
Co-Lead S&amp;OE meetings with DFM to monitor IMS &amp; Shipment progress. 
POC for any extra requests and liquidations and update SPS/Can do accordingly. 
Coordinate with Deploy to support on execution risks mitigations: logistics, MDM, Finance, stock availability, co-packing etc. 
Supervise and manage E2E Reporting prepared by direct reports and share visibility with stakeholders. 
Responsible on LV/weekly Cando vs monthly forecast.
WHAT YOU NEED TO SUCCEED
Experiences &amp; Qualifications<ul><li>
Minimum 3 years of Customer Service or Planning experience
</li></ul>Skills
Stakeholder management 
Analytical skills 
Communication skills 
Technical System skills
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

PC Customer Service Assistant Manager

Emirates

<div>
 
 Job Purpose
 
 
 
 As a
 
 Cabin Services Assistant
 
 you will, organise, hygienically clean and personalise the A380 Shower Spas with the objective of ensuring each First Class customer who uses this unique onboard feature is delighted by the experience. The primary area of responsibility is Shower Spa cleanliness and personalisation; however, maintenance of First, Business and Economy Class lavatories, First and Business Class Lounges and general cabin areas is also a responsibility of this role, all to project a positive company image to our customers.
 
 
 The role is to clean designated aircraft areas and does not overlap with or replace normal Cabin Crew service duties. The CSA will report to the Purser, or the SFS, should the Purser be on crew rest or otherwise unavailable.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Perform inventory control function confirming products are loaded in the correct quantities. This to ensure onboard facilities can be correctly serviced, in-flight replenishments can be made and a wide range of products will be available for customers to select from in using the facilities.
 </li>
 <li>
 To check Shower Spa and lavatory cleanliness prior to passenger boarding placing appropriate amenity items to prepare for passenger use.
 </li>
 <li>
 To promptly and hygienically clean the Shower Spas after every customer use with appropriate cleaning materials, using the CSA Checklist as a guide to meet required standards.
 </li>
 <li>
 To Personalise the Shower Spa for each customer at the allocated time from the Shower Spa Reservations System, with selected products displayed in the appropriate manner to delight customers who are using the facility.
 </li>
 <li>
 To ensure no customers enter the Shower Spa once it has being personalised for a customer&rsquo;s use and advise Purser if the Reservation System is running behind schedule. This will guarantee success of the
 </li>
 <li>
 Shower Spa Reservation System and maintain Shower Spa cleanliness for all our First-Class customers.
 </li>
 <li>
 To maintain clean and tidy lavatories by routinely completing the CSA Checklist to meet required standards and ensure all amenity items are available.
 </li>
 <li>
 To maintain an aesthetically pleasing, clean and safe working environment by conducting cabin tidy duties in all passenger cabins and social areas.
 </li>
 <li>
 To report any defects to the Purser so they can be rectified as soon as possible. To respect and protect company assets, the safety of colleagues and customers by immediately reporting any discrepancies, strange noises or smells, abnormal customer behavior, suspicious items to the nearest crew member so that this can be fully investigated.
 </li>
 <li>
 To report for duty on time and ensure conformance to uniform regulations. Respect and obey the chain of command on ground and in-flight and perform duties as directed by the Purser.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 10 Years schooling or equivalent.
 </li>
 <li>
 A minimum of 2 years customer service experience with an international hotel chain/airline/world class service provider.
 </li>
 <li>
 Experience working in Hospitality Industry within housekeeping department would be an advantage.
 </li>
 <li>
 Must be fluent in written and spoken English.
 
 
 </li>
 </ul>
 Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers.
</div>

Cabin Services Assistant

<div>
 
 Job Requisition ID:
 
 175770
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Backoffice Assistant role is essential for assisting customer orders and ensuring their fulfillment in a professional manner. Success in this position involves maintaining accurate records of order deliveries and providing timely monitoring and support to the IKEA Delivery team to enhance customer shopping experiences. The role also requires strong communication and organizational skills to maintain high standards of service and efficiency in the home delivery operations.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Financial
 
 
 <ul>
 <li>
 Maintain and submit KPI reports to track delivery performance.
 </li>
 <li>
 Ensure adherence to system procedures as per established protocols.
 </li>
 <li>
 Classify, sort, file, and archive documents properly.
 </li>
 <li>
 Post completed delivery orders daily and follow up with stores/service providers for pending orders.
 </li>
 <li>
 Perform daily reconciliation of postings in the system based on POD confirmations and fulfillment records.
 
 
 </li>
 </ul>
 Customer
 
 
 <ul>
 <li>
 Conduct regular spot checks and monitor team performance to ensure quality standards are met.
 </li>
 <li>
 Utilize reasoning skills to solve problems as they arise.
 </li>
 <li>
 Work to increase the last mile service level with On-Time Fulfillment (OTF) while maintaining shopping experience standards.
 </li>
 <li>
 Provide excellent customer service to enhance the shopping experience.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Lead the last mile teams to ensure timely order fulfillment.
 </li>
 <li>
 Ensure all equipment is safely maintained in good condition.
 </li>
 <li>
 Check output to ensure the highest quality of order fulfillment.
 </li>
 <li>
 Maintain a clean work environment and comply with all safety requirements.
 </li>
 <li>
 Keep records of Proof of Delivery (POD) for handling future customer escalations.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Analytical Skills
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Continuous Improvement
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent educational qualification.
 </li>
 <li>
 2 to 3 years of experience in last mile delivery services and operations.
 </li>
 <li>
 Experience with kitchen furniture delivery and assembly.
 </li>
 <li>
 Proficiency in analytic methodology and effective communication.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Back Office Assistant | Retail | IKEA Dubai Industrial City

Emirates Islamic

<div>Job Responsibility:
<ul><li>Leading and supervising a team of customer service representatives. This involves hiring, training, and evaluation CSRs, as well as providing coaching and guidance to ensure high-quality service delivery.
</li><li>Developing and implementing customer support strategies and procedures to improve customer satisfaction and promote customer loyalty. This includes setting service standards, establishing performance goals, and monitoring team performance to ensure adherence
</li><li>Assisting in the resolution of complex customer enquiries and escalations.
</li><li>Maintain a professional and empathic approach while handling challenging situations.
</li><li>Conducting regular quality assessments of customer interactions to ensure compliance with bank&rsquo;s policies, proper handling of enquiries, and adherence to service standards.
</li><li>Providing feedback and coaching to representatives to facilitate their professional development.
</li><li>Collaborating with internal stakeholders such as Product &amp; Proposition, Customer Experience and Ops, to identify process gaps and implement improvements that enhance overall customer experience.
</li><li>Continuously seeking opportunities to streamline procedures and increase efficiency.
</li><li>Gathering customer feedback and insights to inform strategic decisions and identify area for improvement.
</li></ul>Job Skills &amp; Qualifications:
<ul><li>Relevant education with minimum of Bachelor&rsquo;s Degree
</li><li>Relevant experience in similar job
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Assistant Manager - Customer Service (BUB SZB Area)

CREDITCARE CREDIT MANAGEMENT LLC

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED4,000.00 per month

Customer Service Agent (Female)

Platform Health Club LLC

<ul><li>Welcome customers and manage front desk operations</li><li>Coordinate service bookings and appointments</li><li>Liaise between customers, technicians, and service advisors</li><li>Manage calls, emails, and walk-in inquiries professionally</li><li>Maintain organized service records and documentation</li><li>Support smooth daily operations within the service area</li></ul>Requirements:<ul><li>Previous receptionist or customer service experience (automotive preferred) - Minimum 2 years in UAE</li><li>Excellent communication and interpersonal skills</li><li>Professional appearance and positive attitude</li><li>Strong organizational and multitasking abilities</li><li>Basic computer and administrative skills</li></ul>Job Type: Full-time

Customer Service/Receptionist - Auto workshop

Explore 1999+ Customer service assistant in Dubai this March. Find roles across top companies and apply now to boost your career.