customer service representative Jobs in Karachi

customer service representative

customer sales executive

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service assistant

An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

Sastaticket.pk

We&rsquo;re looking for a Customer Service Trainee who is passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is ideal for fresh graduates or individuals with up to 1 year of experience in customer service or related fields.In this position, you&rsquo;ll guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.Key Responsibilities:<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, and other changes, ensuring records are accurately updated in the system.</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to offer support, confirm updates, and ensure satisfaction.</li><li>Address complaints empathetically, offering effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Contribute to team performance by working toward first-contact resolution targets.</li><li>Stay updated on company products, policies, and any service-related changes.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree</li><li>Fresh graduates or candidates with up to 1 year of experience in a customer service, support, or travel-related role</li></ul>Must-Have Skills:<ul><li>Effective communication skills.</li><li>Strong interpersonal skills and a positive, customer-first attitude.</li><li>Ability to work well within a team and handle a fast-paced work environment.</li><li>Basic understanding of travel services and customer support tools is a plus.</li></ul>We Offer<ul><li>Market Competitive Salary</li><li>Medical coverage for Self &amp; Dependents</li><li>Company Stock Sharing Plans</li><li>Gratuity</li><li>Annual Travel Allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>Location:<ul><li>Karachi (On-Site)</li></ul>Note: This is a junior position suitable for fresh graduates or candidates with up to 1 year of experience. Please apply only if you meet the specified criteria.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Trainee

At-Desk PVT LTD

Responsibilities:<ul><li>Support the customer service team in the UK.</li><li>Handle both incoming and outgoing calls.</li><li>Follow several communication scripts during phone calls.</li><li>Engage with customers via phone, chat, and other appropriate channels.</li><li>Assess the client's needs, answer to inquiries, and offer solutions or alternatives.</li><li>Keep orderly records of all encounters.</li><li>Improve performance and achieve targets.</li><li>Oversee customer accounts.</li><li>Perform data entry duties as needed.</li></ul>Required Skills:<ul><li>Experience working in an international call center with excellent communication skills, including fluency in English and active listening.</li><li>Ability to multitask effectively.</li><li>proficiency with computers and internet</li></ul>Timings: 5 days a week, Monday to FridayTwo shifts available, 1:00PM to 9:00PM &amp; 5:00PM- 1:00AMLocation: Bahadurabad, KarachiJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative - UK Based

Time Travel & Tours

Job Title: Counter-SalesCounter-Sales Assistant (Inbound &amp; Outbound)Job Summary: The Counter Sales Assistant is responsible for providing excellent customer service and support to walk-in and over-the-phone customers. This role involves handling inbound and outbound sales calls, processing orders, answering product inquiries, and assisting customers with purchasing needs. The Counter Sales Assistant acts as the primary point of contact between the company and its customers.Key Responsibilities:Greet and assist customers who visit the sales counter in a friendly and professional mannerHandle inbound sales calls, respond to customer inquiries, and process orders accurately and efficientlyMust have good command of ticket refunds and re-issues.Provide product information, pricing details, and order status updates to customersConduct outbound sales calls to follow up on quotes, promote new products, and generate additional sales opportunitiesCollaborate with sales and marketing teams to identify cross-selling and upselling opportunitiesParticipate in product training sessions to stay updated on the company's offeringsFlexible to work in different shift timings and on holiday's (If required)Contribute to a positive and customer-centric work environmentRequired Skills and Qualifications:Bachelor's in any discipline2-3 years of experience in a customer service or sales-related roleStrong communication and interpersonal skillsAbility to work in a fast-paced, deadline-driven environmentProficient in using DTS systems and software (e.g.,Galillo, Amadeus , Sabre)Excellent problem-solving and decision-making abilitiesAttention to detail and accuracy in order processingWillingness to learn about the company's products and servicesFlexible and adaptable to changing customer needs and prioritiesJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthExperience:<ul><li>travel agency: 3 years (Preferred)</li></ul>Application Deadline: 22/06/2024

Counter Sales Assistant (Domestic & International)

Telemarketing

About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Patience, empathy, and a positive attitude.</li><li>Ability to multitask and work under pressure.</li></ul>Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Part-Time Call Centre Executive /CSR-CUSTOMER SERVICE REPRESENTATIVE

Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Positive, collaborative, and supportive work culture.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Make a real impact by helping clients and being part of a professional team.</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Customer Services Executives (Part Time)

Recruitech Solutions. 

One of our client a leading Earth Moving Machinery Company is looking for Assistant Manager Sales. Candidates must have experience in Heavy Machinery.Job Requirements:<ul><li>Manage sales activities and customer service coordination in the assigned region.</li><li>Develop and maintain relationships with clients in the construction and heavy equipment sectors.</li><li>Identify new business opportunities and support the implementation of sales strategies.</li><li>Bachelor&rsquo;s degree in Business, Engineering, or a related field.</li><li>3&ndash;5 years of sales experience, preferably in construction or heavy machinery.</li><li>Strong communication, negotiation, and relationship management skills.</li><li>Willingness to travel within the assigned territory.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many experience do you have in Heavy Machinery Sales? </li></ul>Work Location: In person

Assistant Manager Sales - Construction Machinery

Explore 1032+ Customer service assistant in Karachi this November. Find roles across top companies and apply now to boost your career.