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customer service back office support senior specialist

Mercedes-Benz Egypt

<div>
 <p>
  <strong>
   <u>
    Main tasks:
   </u>
  </strong>
 </p>
 <p>
  <strong>
   1- Debit/Credit Notes processing:
  </strong>
 </p>
 <ul>
  <li>
   Issuing Credit and Debit Note requests to accounting relevant to ALL service &amp; parts topics (e.g.: Dealers&rsquo; 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, OTD&rsquo;s, WMI, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
  </li>
  <li>
   Issuing Debit notes for MB Warranty claims charge back
  </li>
  <li>
   Monitoring departmental expenses and preparing monthly reports
  </li>
  <li>
   Communicating findings to the relevant functions to promote accountability and transparency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2 - Contractual agreements, Purchase Requisition/Orders &amp; Sales Order Processing
  </strong>
 </p>
 <ul>
  <li>
   Supplier selection/registration and contracts renewals
  </li>
  <li>
   Support in procurement process from documentation prospective / required signatures
  </li>
  <li>
   Suppliers Annual PO&rsquo;s and invoicing
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3- Logistic Center Support
  </strong>
 </p>
 <ul>
  <li>
   Prepare manual sales / internal delivery sheets as required and accepted by system
  </li>
  <li>
   Central communication point for CS departments
  </li>
  <li>
   Support LC team for paper support from HQ
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4 - ISO &ndash; Departmental Documentation Co-ordination
  </strong>
 </p>
 <ul>
  <li>
   Assisting coworkers in preparing &amp; updating departmental Processes
  </li>
  <li>
   Coordinating with Operational Excellence regarding the departmental processes.
  </li>
  <li>
   ISO Documents Consolidation and availability on SharePoint
  </li>
  <li>
   Leading functional improvement and optimization process.
  </li>
  <li>
   coordinating strategic projects with broader implications for MB Egypt.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5- Retail network staff accesses control
  </strong>
 </p>
 <ul>
  <li>
   Monitoring Dealer&rsquo;s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
  </li>
  <li>
   Provide personnel with assigned privileges.
  </li>
  <li>
   Coordinate with management for approval of assigned privileges.
  </li>
  <li>
   Coordinating with the responsible department for implementing provided privileges.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   6- Reporting &amp; Follow up
  </strong>
 </p>
 <ul>
  <li>
   Monthly Warranty Claims credit reporting to Dealers
  </li>
  <li>
   Suppliers contract data base follow up and updates
  </li>
  <li>
   Presidency payments follow up
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   7- Road Side Assistance
  </strong>
 </p>
 <ul>
  <li>
   RSA new retailed VINs biweekly submission
  </li>
  <li>
   RSA quarterly invoicing
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <strong>
   Training and qualification:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business Administration/Engineering or any equivalent field
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical knowledge
  </strong>
 </p>
 <ul>
  <li>
   Familiar with MS Office applications (Excel-Word-PowerPoint)
  </li>
  <li>
   Business analysis knowledge (Experience in BI tools is recommended e.g. tableau ,power BI&hellip;etc.)
  </li>
 </ul>
 <p>
  <strong>
   Soft skills/individual competence
  </strong>
 </p>
 <ul>
  <li>
   Interpersonal skills with the ability to work under pressure
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Reporting and process management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
  :
 </p>
 <ul>
  <li>
   1-3 years of experience in related fields
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language
  </strong>
  :
 </p>
 <ul>
  <li>
   Good command of English Language
  </li>
 </ul>
</div>


Customer Service Back Office Support Senior Specialist

Mercedes-Benz Group

<div><div><div><div><div><div><div><div>T&auml;tigkeitsbereich:Sonstiges</div></div><div><div>
Fachabteilung:Service</div></div><div><div>
Gesellschaft:Mercedes-Benz Logistics and Distribution Egypt LLC</div></div><div><div>
Standort:Cairo, 90 South Road, Building Bureau 175, 5th Settlement</div></div><div><div>
Startdatum:sofort</div></div><div><div>
Ver&ouml;ffentlichungsdatum:08.03.2026</div></div><div><div>
Stellennummer:MER0004049</div></div><div><div>
Arbeitszeit:Vollzeit</div></div></div></div><div><div><div>
</div></div></div></div></div></div><div><div><div><div>Aufgaben<div><div><p>
Main tasks:</p><p>
1- Debit/Credit Notes processing:</p><ul><li>
Issuing Credit and Debit Note requests to accounting relevant to ALL service &amp; parts topics (e.g.: Dealers&rsquo; 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, OTD&rsquo;s, WMI, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)</li><li>
Issuing Debit notes for MB Warranty claims charge back</li><li>
Monitoring departmental expenses and preparing monthly reports</li><li><p>
Communicating findings to the relevant functions to promote accountability and transparency.<br>
</p><p></p><p>2 - Contractual agreements, Purchase Requisition/Orders &amp; Sales Order Processing</p></li><li>
Supplier selection/registration and contracts renewals</li><li>
Support in procurement process from documentation prospective / required signatures</li><li><p>
Suppliers Annual PO&rsquo;s and invoicing</p><p></p><p><br>
</p><p>3- Logistic Center Support</p></li><li>
Prepare manual sales / internal delivery sheets as required and accepted by system</li><li>
Central communication point for CS departments</li><li><p>
Support LC team for paper support from HQ<br>
</p><p></p><p>4 - ISO &ndash; Departmental Documentation Co-ordination</p></li><li>
Assisting coworkers in preparing &amp; updating departmental Processes</li><li>
Coordinating with Operational Excellence regarding the departmental processes.</li><li>
ISO Documents Consolidation and availability on SharePoint</li><li>
Leading functional improvement and optimization process.</li><li><p>
coordinating strategic projects with broader implications for MB Egypt.<br>
</p><p></p><p>5- Retail network staff accesses control</p></li><li>
Monitoring Dealer&rsquo;s staff accesses to Xentry Portal/After sales Plus according to dealer standards.</li><li>
Provide personnel with assigned privileges.</li><li>
Coordinate with management for approval of assigned privileges.</li><li><p>
Coordinating with the responsible department for implementing provided privileges.</p><p></p><p><br>
6- Reporting &amp; Follow up</p></li><li>
Monthly Warranty Claims credit reporting to Dealers</li><li>
Suppliers contract data base follow up and updates</li><li><p>
Presidency payments follow up<br>
</p><p></p><p>7- Road Side Assistance</p></li><li>
RSA new retailed VINs biweekly submission</li><li>
RSA quarterly invoicing</li></ul></div></div></div></div></div><div><div><div>
Qualifikationen<div><div><p>
Training and qualification:</p><ul><li><p>
Bachelor&rsquo;s Degree in Business Administration/Engineering or any equivalent field</p><p></p><p><br>
Technical knowledge</p></li><br>
<p></p><li>
Familiar with MS Office applications (Excel-Word-PowerPoint)</li><li>
Business analysis knowledge (Experience in BI tools is recommended e.g. tableau ,power BI&hellip;etc.)</li></ul><p>
Soft skills/individual competence</p><ul><li>
Interpersonal skills with the ability to work under pressure</li><li>
Excellent communication skills</li><li>
Negotiation skills</li><li><p>
Reporting and process management</p><p><br>
Experience:</p></li><li><p>
1-3 years of experience in related fields</p><p><br>
Language:</p></li><li>
Good command of English Language<br>
</li></ul></div></div></div></div></div></div><div><div><div>
Benefits</div></div></div><div><div><div>
KontaktMercedes-Benz Logistics and Distribution Egypt LLC<div><div>
90 South Road, Building Bureau 175, 5th Settlement11835 Cairo</div><div>
Mariam Elharref E-Mail: mariam.elharref@mercedes-benz.com</div></div></div></div></div></div><div></div>

Intelcia

<p>Role Description</p><p>This is a full-time on-site role for a Customer Service Specialist located in Cairo. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and handling customer inquiries through various channels. The role includes maintaining phone etiquette, addressing customer concerns, and delivering a high-quality customer experience.</p><p>Work condition</p><p>Work is from the office which is located in Cairo, Zayed / Maadi.</p><p>Rotational shifts - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and your days off ).</p><p>9 working hours including a 1-hour break.</p><p>Transportation is provided with many pickup points for boys and (door-to-door) for girls.</p><p>Benefits</p><p>Intelcia offers the HIGHEST SALARY UP TO 25K!</p><p>Net Basic 14000</p><p>KPIS 100 Dollars</p><p>Paid Training</p><p>Social and medical insurance</p><p>Qualifications</p><p>Strong communication skills</p><p>Proficiency in English is a must (B2 / C1)</p><p>0-1 year experience in Customer service</p><p>Good handling skills.</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: E&pound;14,000.00 - E&pound;30,000.00 per month</p><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative

Concentrix

<p></p><div><p>Job Title:
</p>B2B - Sr. Specialist, Account Manager
<p></p><p>Job Description
</p>The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul><p></p><p>Location:
</p>EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
<p></p><p>Language Requirements:
</p>English (Required)
<p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

B2B - Sr. Specialist, Account Manager

Naseej

<div></div><div><div><div><div><div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
The Marketing Specialist is responsible for driving revenue growth through demand generation, pipeline acceleration, and full-funnel optimization. The role focuses on executing performance-driven marketing initiatives that generate qualified leads, improve funnel efficiency, and directly contribute to revenue outcomes, while operating under defined growth strategies and brand frameworks</div><div><b>
Key Responsibilities:</b></div><ul><div><div>
Lead growth marketing initiatives focused on acquisition, conversion, retention, and revenue</div></div><div><div>
Plan, execute, and optimize performance marketing campaigns across paid and organic channels</div></div><div><div>
Own and optimize the end-to-end customer journey and marketing funnel</div></div><div><div>
Drive qualified leads and support revenue targets.</div></div><div><div>
Own digital channels and improve acquisition efficiency.</div></div><div><div>
Enhance site traffic and landing page conversions.</div></div><div><div>
Track KPIs, analyze performance, and guide decisions.</div></div><div><div>
Collaborate with Sales to improve lead quality and ABM initiatives</div></div><div><div>
Develop and implement integrated marketing strategies aligned with business and growth objectives</div></div></ul><div></div><div><b>
Requirements</b>:</div><ul><div><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field.</div></div><div><div>
(3-6+) years of experience in Growth or Performance Marketing (B2B preferred).</div></div><div><div>
Have experience using HubSpot, GA4, CRM systems, analytics tools.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Marketing
</div><div><b>Locations</b></div>
<div>Cairo office
</div><div><b>Remote status</b></div>
<div>Hybrid
</div><div><b>Nationalities that can apply.</b></div>
<div>Egyptians
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Fatma Kamal</b></div>
<div>Regional Talent Acquisition Senior Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Marketing Specialist

Agora

<div>
 <p>
  A Multinational company is hiring a #Customer_Support_Specialist
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Handling all orders, requests &amp; inquiries received from our customers.
 </p>
 <p>
  - Maintain good quality business relationship with our customer through good communication (Via phone / E-mails/Meetings).
 </p>
 <p>
  - Responsible for solving all issues &amp; problems related to customers to ensure maximum customer satisfaction.
 </p>
 <p>
  - Conducting a customer satisfaction survey to be able to monitor our performance &amp; work on improving our service.
 </p>
 <p>
  - Preparing a weekly report showing our sales situation for placed orders &amp; compare it to our plan.
 </p>
 <p>
  - Developing new items &amp; contacting sister companies for better Lead-time &amp; prices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Details:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Experience: 1-2 years
 </p>
 <p>
  - English: fluent
 </p>
 <p>
  - A bachelor degree holder
 </p>
 <p>
  - Excellent office &amp; email writing
 </p>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Working Hours: start from Sunday till Thursday form 8 am till 5 pm &ldquo;Sunday is Remotely&rdquo;
 </p>
 <p>
  - Transportation: provided
 </p>
 <p>
  - Hot Meal: provided
 </p>
 <p>
  - Location: 10th of Ramadan city
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are interested kindly send your CV to mboraiy@agoraeg.com and mention &ldquo;Customer Support Specialist&rdquo; in the subject
 </p>
 <p>
  <br/>
 </p>
</div>


Customer Support Specialist

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Core Network Management<br>
1.Maintain and operate the Server Farm Network to ensure stable operation of the entire Data Center services.<br>
2.Manage and maintain the core routing protocols and switching infrastructure to ensure proper integration of all the network elements, in addition to maintaining a fast and reliable network traffic flow for all applications/services.<br>
3.Ensure all Servers&rsquo; Farm Network components are maintained at the appropriate patch and software levels as per vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle.<br>
4.Deploy the network Data Center configuration for new business services as per the approved design documents to guarantee compliance with the IT architecture strategy.<br>
5.Manage and fix any network routing or switching issues concerning third party services and top priority bank applications/services during disaster recovery scenarios, to ensure successful services migration and smooth business continuity in the disaster recover site.<br>
6.Maintain consistency of configuration between all L2 &ndash; L7 Network devices to guarantee consistent operation of redundant devices, in addition to Maintaining/fixing any network routing or switching issues and proactively add any enhancement configuration to maintain high level of network quality and performance.<br>
7.Troubleshoot reported applications network problems, and work closely with different IT departments to find either a quick resolution or workaround to restore any failed service.<br>
8.Manage and test the Disaster Recovery Server Farm network components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.<br>
9.Monitor Data Center Network performance to ensure that the Server Farm network availability/stability is highly optimized.<br>
10.Resolve escalated Service Desk network problems to ensure that business services are always reachable.<br>
11.Apply regular health-check on the network components in order to optimize performance and to proactively detect possible failures/problems.<br>
12.Deploy network security baseline, audit requirements and PCI related requirements on all Data Center network components while abiding to the Change Management Process.<br>
13.Execute End of life network devices replacement in Data Center and Head Offices &amp; any changes required on Data Center network devices either replacement, upgrade or configuration and ensure service is restored.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p>
<ul>
<li>Bachelor Degree in Communications / Computer Engineering</li>
<li>For Engineer: Minimum 0-2 Years of experience in Data Networking, Senior Engineer</li>
<li>For Senior Engineer: Minimum 3-5 Years of experience in Data Networking</li>
<li>CCNA is a minimum requirement</li>
<li>Good Knowledge in Networking, preferably CISCO products and technologies;
<ul><li>Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP)</li>
<li>Data Center Networking (ACI, OTV,)</li>
<li>NETWORK PROGRAMABILITY
</li><li>Network Security techniques (Encryption, dot1x)</li>
</ul></li><li>CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Good command of English and Arabic languages</li>
<li>Good Communication and Presentation skills</li>
<li>Incident handling
</li><li>Monitoring infrastructure</li>
<li>Reporting
</li><li>Tracking Issues</li>
<li>Troubleshooting the Problems</li>
<li>Good Analytical Thinking and Problem Solving</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE NETWORK SENIOR ENGINEER

Explore 581+ Customer service back office support senior specialist in Egypt this April. Find roles across top companies and apply now to boost your career.

581 customer service back office support senior specialist jobs In Egypt

Customer Service Back Office Support Senior Specialist

Customer Service Back Office Support Senior Specialist

Customer Service Representative

B2B - Sr. Specialist, Account Manager

Marketing Specialist

Customer Support Specialist

CORE NETWORK SENIOR ENGINEER