customer service manager

customer service executive

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative (english) Jobs in Giza

customer service representative (english)

sales support officer

customer service consultant

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
 
 
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 Job Description
 
 
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 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
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 Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
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 Build and maintain strong customer relationships by providing a positive experience.
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 Identify and resolve customer issues efficiently while adhering to company policies.
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 Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.
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 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
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 Process and track customer orders, ensuring accurate and timely delivery.
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 Keep customers informed about the status of their orders and address any delivery concerns.
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 Gather and record customer feedback to improve services and customer satisfaction.
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 Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.
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 Maintain up-to-date knowledge of the company&rsquo;s products and services to provide accurate information to customers.
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 Educate customers about new products, services, and promotions to enhance the customer experience.
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 Collaborate with the customer service team to develop best practices and improve workflows.
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 Participate in training programs to enhance customer service skills and knowledge.
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 Job Requirements - Experience and Education
 
 
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 Bachelor&rsquo;s degree in business, communications, or related field preferred.
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 2+ years of experience in customer service or a related field.
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 Proficient in CRM software (e.g. Salesforce) and MS Office.
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 Ability to work in a fast-paced environment and manage multiple tasks.
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 Ability to maintain a positive attitude under pressure.
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 </ul>
</div>

Customer Service Executive

QuickfirmX

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.About the Role &ndash; What You Will DoAs a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You&rsquo;ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.Your responsibilities include:<ul><li>Answer incoming communications from customers courteously and professionally.</li><li>Identify and understand customer needs, offering clear and effective solutions.</li><li>Conduct quick research using internal systems to resolve technical or account-related issues.</li><li>Document all interactions accurately and ensure proper follow-up.</li><li>Collaborate with your team to maintain service quality and achieve performance targets.</li><li>Work on rotational shifts (24/7) while maintaining high service standards.</li></ul>This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.Requirements<ul><li>Language Skills: German level C1 and English level B1.</li><li>Experience: Minimum of 6 months in a call center (customer service or related field).</li><li>Education: Graduates and dropouts are both eligible.</li><li>Excellent communication, problem-solving, and multitasking abilities.</li></ul>Benefits<ul><li>Attractive Salary: 44,681 EGP Gross.</li><li>Transportation: Available after 9 PM (door-to-door for females).</li><li>Social Insurance provided.</li><li>Work Location: Maadi, Cairo.</li><li>Working Hours: 8 hours per day + 1-hour break.</li><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You&rsquo;ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.If you&rsquo;re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;44,000.00 per month

German Speaker – Customer Service Representative

Concentrix

About the Role:We&rsquo;re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.&#11835;Responsibilities:<ul><li>Handle incoming calls, emails, and chat inquiries in English.</li></ul><ul><li>Provide accurate information about products and services.</li></ul><ul><li>Resolve customer complaints efficiently and professionally.</li></ul><ul><li>Follow up on customer requests to ensure satisfaction.</li></ul><ul><li>Record all customer interactions in the system.</li></ul><ul><li>Collaborate with other departments to improve the customer experience.</li></ul>&#11835;Requirements:<ul><li>Excellent command of spoken and written English.</li></ul><ul><li>Strong communication and problem-solving skills.</li></ul><ul><li>Previous experience in customer service is a plus (but not required).</li></ul><ul><li>Basic computer and typing skills.</li></ul><ul><li>Ability to work in a fast-paced environment and handle multiple tasks.</li></ul><ul><li>Positive attitude and team spirit.</li></ul>&#11835;Benefits:- competitive salary- social insurance- medical insurance- 24/7 transportation provided- paid trainingJob Type: Full-timePay: Up to E&pound;21,800.00 per monthApplication Question(s):<ul><li>egyptian?</li><li>available for immediate hire?</li></ul>Language:<ul><li>english fluently (Required)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

English customer service (Banking Field)

Remal Developments

<div>
 
 
 Company Description
 
 
 
 
 
 
 
 Remal Developments is a transformative powerhouse swiftly shaping sands into vibrant, thriving communities. We pride ourselves on building more than just structures; we create destinations where people can live, work, and thrive. Our innovative approach and dedication to quality make us leaders in the industry.
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 This is a full-time on-site role for a Senior Property Consultant located in Giza. The Senior Property Consultant will be responsible for providing expert consulting services, communicating effectively with clients, delivering excellent customer service, and driving sales in the real estate market. Day-to-day tasks include meeting with clients to understand their property needs, presenting property options, and guiding clients through the buying or leasing process.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
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 Consulting and Real Estate skills
 
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 Excellent Communication and Customer Service skills
 
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 Proven Sales experience
 
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 Bachelor's degree in Business, Real Estate, or related field
 
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 Ability to work independently and as part of a team
 
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 Strong negotiation and interpersonal skills
 
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 Experience in the real estate market is a plus
 
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Senior Property Consultant

ADDONS Real Estate

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Senior Property Consultant, located in Giza with flexibility for some work-from-home tasks. The Senior Property Consultant will be responsible for advising clients on property investments, managing sales processes, providing exceptional customer service, and maintaining strong client relationships. The role also involves assessing market trends, working collaboratively with team members, and ensuring client satisfaction at every stage of the property transaction.
 
 
 
 Qualifications
 
 
 
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 Proficiency in Consulting and delivering tailored property investment advice
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 Strong Communication and Customer Service skills to maintain and build client relationships
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 Expertise in Sales strategies and techniques to drive property transactions
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 Knowledge of Real Estate market trends and property management
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 Ability to work independently while contributing to a team
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 Experience in a client-facing role is an advantage
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 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field is preferred
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Al-Mansour Automotive

<div>
 
 
 Role Summary:
 
 
 
 
 
 
 As a Sales Consultant, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Sales &amp; Consultation:
 
 
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 Welcome and engage showroom visitors, understanding their needs and preferences.
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 Provide detailed product information, demonstrations, and test drive coordination.
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 Guide customers through the sales process, including financing and delivery options.
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 Customer Experience Journey:
 
 
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 Ensure a smooth and memorable customer journey from entry to post-purchase.
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 Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
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 Resolve customer concerns promptly and professionally, escalating when necessary.
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 Showroom Operations:
 
 
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 Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
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 Support inventory management and coordinate with logistics for vehicle availability.
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 Assist in organizing showroom events and client engagement activities.
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 Collaboration &amp; Reporting:
 
 
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 Work closely with sales, service, and marketing teams to align on customer experience goals.
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 Track customer interactions and feedback using CRM tools.
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 Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.
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 Qualifications:
 
 
 
 
 
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 Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).
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 1&ndash;3 years of experience in automotive sales or customer-facing roles.
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 Excellent spoken English
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 Strong communication and interpersonal skills.
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 Proficiency in CRM systems and Microsoft Office Suite.
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 Key Competencies:
 
 
 
 
 
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 Passion for customer service and relationship building.
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 Sales-driven with a consultative approach.
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 Detail-oriented and organized.
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 Ability to work in a fast-paced, dynamic environment.
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</div>

Showroom Sales Executive

Explore 134+ Customer service consultant in Giza this November. Find roles across top companies and apply now to boost your career.

134 customer service consultant jobs IN Giza

Customer Service Executive

German Speaker – Customer Service Representative

German Speaker – Customer Service Representative

English customer service (Banking Field)

Senior Property Consultant

Senior Property Consultant

Showroom Sales Executive