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customer experience manager Jobs in Istanbul

customer experience manager

customer experience specialist / senior specialist Jobs in Istanbul

customer experience specialist / senior specialist

customer service consultant

CMA CGM

ID: 572400
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
Customer Service Professional Turkey
<br><br>
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
<br><br>
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
<br><br>
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
<br><br>
<b>Role & Responsibilities:</b><br>
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
<br>Coordinate internally and/or respond to customer queries related to shipment
<br>Monitor shipment according to customer status and track & trace upon delivery
<br>Record and update information on customer profiles
<br><br>
<b>Qualifications:</b><br>
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
<br>Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
<br>Strong ability to manage multiple tasks and priorities effectively,
<br>Proactive approach with strong problem-solving and communication skills,
<br>Fluency in written & verbal English is a must (part of the interview will take place in English),
<br>Able to work in the office 4 days per week (hybrid) in Istanbul.
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
<br><br>
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
<br><br>
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all
<br><br>
Come along on CMA CGM’s adventure !

Customer Service Professional Turkey

DHL Freight

<div>
 We are looking for a ENGLISH SPEAKING CUSTOMER SERVICE SPECIALIST for our head office which located in HALKALI / &Idot;STANBUL.
 <br/>
 <br/>
 She/he will be responsible contributing company profitability through ensuring customer satisfaction and will be responsible for converting customers into passionate evangelists. If you love talking to people and proactively solving issues and good at analyses, this can be your call!
 <br/>
 <br/>
 This is an opportunity to experience multinational logistics dynamics at the heart!
 <br/>
 <br/>
 MAIN RESPONSIBILITIES:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Being accountable for big volume local/multinational customers, supervising the logistics operation.
  </li>
  <li>
   Provide knowledgeable answers to questions about product, pricing and availability.
  </li>
  <li>
   Work with internal departments to meet customer's needs.
  </li>
  <li>
   Data entry in various platforms/using digital systems.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 QUALIFICATIONS &amp; KEY REQUIREMENTS:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   University graduation
  </li>
  <li>
   Newly graduate or 1-2 years' experience
  </li>
  <li>
   Fluent ENGLISH in both writing &amp; speaking
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work
  </li>
  <li>
   Problem solving and analytical thinking
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We are looking for a passionate and dynamic individual who is ready to take on challenges and make a difference.
 <br/>
 <br/>
 If you think you are a good fit, send us your application and step into the new chapter in your career journey!
 <br/>
 <br/>
 ABOUT DHL FREIGHT:
 <br/>
 <br/>
 With DHL Freight we are one of the leading road freight providers, offers high-quality LTL (less than truck load), FTL (full truck load) and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs &amp; Events and Sector-specific solutions we simplify our customers most complex transportation processes.
 <br/>
 <br/>
 DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.
 <br/>
 <br/>
 WHY CHOOSE DHL FREIGHT:
 <br/>
 <br/>
 We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It&rsquo;s the promise we&rsquo;ve made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.
 <br/>
 <br/>
 WHAT IS NEXT:
 <br/>
 <br/>
 APPLY US! Attach your CV with a short self explanatory document including your dreams about your future and career aspirations.
 <br/>
 <br/>
 LOCATION: &Idot;STANBUL
 <br/>
 <br/>
 https://www.dhl.com/content/dam/dhl/local/tr/core/documents/pdf/tr-core-legal-peronal-data-protection-freight-tr.pdf
 <br/>
 <br/>
</div>


Customer Service

<div><div>We are looking for a ENGLISH SPEAKING CUSTOMER SERVICE SPECIALIST for our head office which located in HALKALI / İSTANBUL.</div><div></div><div><br>
She/he will be responsible contributing company profitability through ensuring customer satisfaction and will be responsible for converting customers into passionate evangelists. If you love talking to people and proactively solving issues and good at analyses, this can be your call!</div><div></div><div><br>
This is an opportunity to experience multinational logistics dynamics at the heart!</div><div></div><div><br>
MAIN RESPONSIBILITIES:</div><div></div><ul><li><br>
Being accountable for big volume local/multinational customers, supervising the logistics operation.</li><li>Provide knowledgeable answers to questions about product, pricing and availability.</li><li>Work with internal departments to meet customer's needs.</li><li>Data entry in various platforms/using digital systems.</li></ul><div></div><div><br>
QUALIFICATIONS &amp; KEY REQUIREMENTS:</div><div></div><ul><li><br>
University graduation</li><li>Newly graduate or 1-2 years' experience</li><li>Fluent ENGLISH in both writing &amp; speaking</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills</li><li>Ability to multi-task, organize, and prioritize work</li><li>Problem solving and analytical thinking</li></ul><div>
We are looking for a passionate and dynamic individual who is ready to take on challenges and make a difference.</div><div>
If you think you are a good fit, send us your application and step into the new chapter in your career journey!</div><div></div><div><br>
ABOUT DHL FREIGHT:</div><div></div><div><br>
With DHL Freight we are one of the leading road freight providers, offers high-quality LTL (less than truck load), FTL (full truck load) and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs &amp; Events and Sector-specific solutions we simplify our customers most complex transportation processes.</div><div>
DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.</div><div></div><div><br>
WHY CHOOSE DHL FREIGHT:</div><div></div><div><br>
We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It&rsquo;s the promise we&rsquo;ve made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.</div><div></div><div><br>
WHAT IS NEXT:</div><div></div><div><br>
APPLY US! Attach your CV with a short self explanatory document including your dreams about your future and career aspirations.</div><div></div><div><br>
LOCATION: İSTANBUL</div><div>
https://www.dhl.com/content/dam/dhl/local/tr/core/documents/pdf/tr-core-legal-peronal-data-protection-freight-tr.pdf</div><div></div><div><br>
#LI-Freight</div></div><div></div>

Pratik İnsan Kaynakları & İşe Alım Danışmanlığı

<p>Danışmanlığını yaptığımız lider &ccedil;ağrı merkezi firması i&ccedil;in İngilizce ve T&uuml;rk&ccedil;e dilinde m&uuml;şterilere hizmet verecek &quot;M&uuml;şteri Temsilcileri&quot; arıyoruz;</p><ul><li><b>B2 ve &uuml;zeri İngilizce</b></li><li>Akıcı ve d&uuml;zg&uuml;n bir İngilizce diksiyona sahip,</li><li><b>&Ccedil;ağrı merkezi / Mağazacılık deneyimli</b></li><li>M&uuml;şteri ve hizmet odaklı &ccedil;alışma yetkinliğine sahip,</li><li>Ekip &ccedil;alışmasına istekli,</li><li>İkna kabiliyetine g&uuml;venen,</li><li>Sorumluluk ve insiyatif sahibi,</li><li>İnsan ilişkilerinde başarılı,</li><li>Erkek adaylar i&ccedil;in askerlik hizmetini tamamlamış veya 2 yıl tecilli.</li></ul><p>İŞ TANIMI</p><ul><li>M&uuml;şteri taleplerini karşılamak,</li><li>M&uuml;şteri problemlerini &ccedil;&ouml;zmek, y&ouml;nlendirmek ve memnuniyeti sağlamak.</li></ul><p>İş T&uuml;r&uuml;: Tam zamanlı</p>

İngilizce Müşteri Temsilcisi

Stryker

<div><h3 class="jobSectionHeader"><b>Why join Stryker?</b></h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader"><b>
Job description</b></h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<div><p><b><br>
What You Will Do:</b></p><ul><li>
Ensure monthly meetings are scheduled with Marketing/Events and regular meetings to support Manager as deputy where necessary to ensure workload is even and capacity used effectively.</li><li>
HCP Contract Process Management.</li><li>
HCP Faculty Relations Management &ndash; working with marketing &amp; events team</li><li>
Collaborating with marketing teams and relevant stakeholders for the Divisional Needs Assessment and medical education event plans.</li><li>
Interacting and advising business units on compliant HCP Consultant activities.</li><li>
Support with KPI management, continuous process and tools improvement reviews for the manager.</li><li>
Regular review of processes to ensure updates to any regulations, compliance policies are updated.</li><li>
Mentor and supervise the team members where relevant with the completion of all contract submission.</li></ul><p></p><p><b>
What You Need:</b></p><ul><li>
B.S. Degree in a relevant field</li><li>
5+ years of medical education, event management, customer service or relevant experience</li><li>
Minimum 1 year supervisor experience</li><li>
Fluent in local language as well as English</li><li>
Experience in a Medical Device/Pharmaceutical company</li><li>
Knowledge of MedTech Europe and ARTED Compliance</li><li>
Proficiency in Microsoft Office Applications</li><li>
Experience in contract management and processing</li></ul></div><p></p>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

Senior Specialist, Professional Affairs

AP WORLD WIDE EKSPRESS LOJİSTİK

<div>
 <p>
  M&uuml;&scedil;teri ili&scedil;kilerini &ouml;&gbreve;renmek isteyen, kendini geli&scedil;tirirken &scedil;irketimize de de&gbreve;er katacak, d&uuml;&scedil;&uuml;ncelerini &ouml;zg&uuml;rce ve sayg&inodot;l&inodot; bir &scedil;ekilde ifade edebilen, kendine g&uuml;venen ekip arkada&scedil;lar&inodot; ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Aranan Nitelikler:
  </strong>
 </p>
 <ul>
  <li>
   En az Lise, tercihen &Ouml;nlisans ve Lisans mezunu isen
  </li>
  <li>
   Tercihen &Idot;ngilizce bilen
  </li>
  <li>
   Bilgisayar kullanabilen, tercihen MS Office programlar&inodot;na hakim,
  </li>
  <li>
   Diksiyonu d&uuml;zg&uuml;n ve prezantabl,
  </li>
  <li>
   Etkili ileti&scedil;im kurabilen, ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, insan ili&scedil;kileri kuvvetli ve dinamik,
  </li>
  <li>
   &Idot;kna yetene&gbreve;ine sahip, &ouml;zg&uuml;veni ve &ccedil;al&inodot;&scedil;ma disiplini y&uuml;ksek,
  </li>
  <li>
   M&uuml;&scedil;teri odakl&inodot;, analitik d&uuml;&scedil;&uuml;nebilen,
  </li>
  <li>
   Erkek adaylar i&ccedil;in askerli&gbreve;ini yapm&inodot;&scedil; ya da iki y&inodot;l tecilli olan
  </li>
  <li>
   Deneyimli ya da deneyimsiz
  </li>
  <li>
   Bah&ccedil;elievler'e ula&scedil;&inodot;m&inodot; kolay olan
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Müşteri Temsilcisi

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>489872
</div></div><div><div><b>Posted since
</b></div><div>23-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Digital Industries
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><p>For our Digital Industries Service Execution team in Kartal, we are looking for Energy Efficiency Service Expert/Engineer who has mainly the following service portfolio:</p><p></p><p><b>
What part will you play?
</b></p><ul><li>As part of a Customer Services team, you will work productively with other Consultants, Engineering Experts and Project Managers, and other internal &amp; external interfaces,</li><li>
Responsible for the delivery of individual energy efficiency audits, consulting and technical expertise in Siemens energy efficiency consultant portfolio, for the Siemens Service to be delivered successfully and provide value to the customer,</li><li>
Responsible for the delivery of individual energy efficiency project implementation and commissioning,</li><li>
Responsible for the delivery of energy efficiency project consulting for CoC operations,</li><li>
Managing complex energy efficiency projects including field engineers team management and subcontractor management,</li><li>
Identification and analysis of local ESCO market trends, EnPC models and retrofit solutions,</li><li>
Have experience in Utilities Management and ISO 50001 Energy Management System in industrial facilities,</li><li>
Perform and manage energy efficiency retrofit projects with intensive experience in automation and drive systems and process engineering,</li><li>
Developing and implementing comprehensive operations management plans</li><li>
Responsible for organizing training programs to enhance energy efficiency awareness among Siemens employees across different countries.</li><li>
Engage with customers and prospects to gather high level customer business and technical requirements, understand existing information, determine customer needs as part of the service delivery and take necessary actions to create appropriate solutions</li></ul><p><b>
What you need to make real what matters.</b></p><p></p><ul><li>
5+ years of work experience in industrial plants (3+ years in field engineering or maintenance/energy management roles)</li><li>
University degree in Electrical / Electrical &amp; Electronics / Electronic - Communication Engineering / Energy Engineering / Mechanical Engineering,</li><li>
Very good command of English (Upper-Intermediate or Advance)</li><li>
Engineering experience in management and/or commissioning of energy efficiency projects in industrial technologies
</li><li>Experience in project implementation about energy efficiency and project &amp; team management methodologies and tools.</li><li>
Excellent analytical capabilities and experience with energy and sustainability
</li><li>Capable of delivering energy efficiency training programs across different countries
</li><li>Must have experience about energy management in an industrial plant,</li><li>
Must have specific training or certifications about energy efficiency services (e.g. Energy Manager Certificate, CMVP, Certified Industrial Energy Auditor etc.)</li><li>
Excellent technical reporting experience/ability,</li><li>
Knowledge in process engineering and process optimization for energy efficiency</li></ul><p></p><p><b>
What We Offer?</b></p><p>
1. Speaking up Culture</p><p>
2. Respectful Workplace</p><p>
3. Being part of a global work environment</p><p>
4. Attractive remuneration package</p><p>
5. Excellent recognition tools providing spot awards</p><p>
6. Learning &amp; Development opportunities for both personal and professional growth
</p><p>7. Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
</p><p>8. Creche allowance for mothers</p><p>
9. Share matching programs to become a shareholder of Siemens AG</p><p>
10. Remote working and remote living flexibility only for relevant positions</p><p>
11. Find more benefits here</p><p></p><p><i><br>
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p><br>
</p><p>At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
</p><p>As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.</p><p>
Please find more information from our web site:
</p><p>https://new.siemens.com/tr/tr.html</p><p></p><p><br>
#LI-HYBRID</p></div></div></div></div></div></div><p></p>

Energy Efficiency Expert/Engineer

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Customer Service Professional Turkey

Customer Service

Customer Service

İngilizce Müşteri Temsilcisi

Senior Specialist, Professional Affairs

Müşteri Temsilcisi

Energy Efficiency Expert/Engineer