customer success manager Jobs in Istanbul

customer success manager

sales consultant

client solutions specialist Jobs in Istanbul

client solutions specialist

customer care representative Jobs in Istanbul

customer care representative

customer care specialist Jobs in Istanbul

customer care specialist

customer service consultant

Concentrix

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
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 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
</div>

Customer Service - English

CMA CGM

<div>
 
 CMA CGM Group, founded by Jacques R. Saad&eacute;, is a leading worldwide shipping &amp; logistics group.
 
 
 Now headed by Rodolphe Saad&eacute;, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
 
 
 
 
 Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 <ul>
 <li>
 Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 </li>
 <li>
 Coordinate internally and/or respond to customer queries related to shipment
 </li>
 <li>
 Monitor shipment according to customer status and track &amp; trace upon delivery
 </li>
 <li>
 Record and update information on customer profiles
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 </li>
 <li>
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 </li>
 <li>
 Strong ability to manage multiple tasks and priorities effectively,
 </li>
 <li>
 Proactive approach with strong problem-solving and communication skills,
 </li>
 <li>
 Fluency in written &amp; verbal English is a must
 
 (part of the interview will take place in English),
 
 </li>
 <li>
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Working in an agile, flexible, digital, and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Fruit Day: every Wednesday
 </li>
 <li>
 Happy hours
 </li>
 <li>
 Yearly bonus
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Meal Allowance (Cash/monthly)
 </li>
 <li>
 Employee Assistance Program
 </li>
 </ul>
 
 
 
 
 During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our
 
 Employee Candidate Privacy Notice.
 
 
 
 
 
 
 
 We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&amp;I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
 
 
 
 
 
 Come along on CMA CGM's adventure!
 
</div>

Customer Service Professional

<div>We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.<div>
SAP Consultant Opportunities.</div><div> 
</div><ul><li>We are looking to hire either one of the three positions listed below.</li></ul><div></div><div> 
Join our CoE Customer Services &amp; Delivery team as we support clients in their digital transformation journeys. We enable the successful adoption of SAP solutions through expert planning, implementation, integration, and continuous improvement. We are currently hiring for the following consultant roles:</div><div>
1. SAP Technology Consultant</div><div>
As a SAP Technology Consultant, you will lead and support SAP implementation projects, focusing on the technical landscape. Your expertise in SAP S/4HANA, HANA Platform, and SAP BTP will drive successful outcomes across various customer engagements.</div><div>
Key Responsibilities:</div><ul><li>
Lead or support SAP S/4HANA implementation and migration projects</li><li>
Plan and run blueprint workshops</li><li>
Analyse business processes and estimate project scope and timelines</li><li>
Solve complex technical issues and enable knowledge transfer</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of experience in SAP S/4HANA installations/migrations, SAP HANA platform, and/or SAP BTP</li><li>
Experience as a Technical Architect or Project Manager is a plus</li><li>
Strong communication and presentation skills</li><li>
Fluent in English and Turkish</li><li>
Willingness to travel up to 50%</li></ul><div>
2. SAP Development Consultant</div><div>
This role is ideal for a SAP Development Consultant with deep technical expertise in ABAP and SAP front-end technologies. You&rsquo;ll play a key role in implementing, optimising, and extending SAP solutions with custom development.</div><div>
Key Responsibilities:</div><ul><li>
Deliver SAP development and upgrade projects</li><li>
Facilitate workshops and define technical solutions</li><li>
Resolve complex development issues and optimise system performance</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of hands-on experience in SAP ABAP, CDS, Fiori, and/or SAP BTP</li><li>
Strong skills in Performance Optimization</li><li>
Experience in scoping, team leadership, and stakeholder engagement</li><li>
Fluent in English and Turkish</li><li>
Open to travel up to 50%</li></ul><div>
 3. SAP CO Consultant</div><div>
As an experienced SAP CO Consultant, you will support customers with financial controlling processes, leveraging S/4HANA and cloud solutions. You will work closely with client teams to deliver tailored SAP CO implementations.</div><div>
Key Responsibilities:</div><ul><li>
Deliver SAP S/4HANA CO projects through all phases</li><li>
Conduct workshops, scope planning, and process analysis</li><li>
Provide expert-level support on technical and functional CO topics</li></ul><div>
Required Experience &amp; Skills:</div><ul><li>
7+ years of experience with SAP S/4HANA CO</li><li>
Exposure to other modules SAP S/4HANA Cloud is beneficial</li><li>
Leadership in project and customer interaction</li><li>
Strong problem-solving and communication skills</li><li>
Fluent in English and Turkish</li><li>
Willingness to travel up to 50%</li></ul>
#CoEEMEASouth #SAPASCCareers #COEEMEA
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. 
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 412379 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.</div>

Senior SAP Consultant

Freelance HR Consultant

GRAND CLINC

GRAND clinic is recruiting Senior sales representatives to be part of its team. If you are fluent in English, French, German or Italian, Spanish, Romanian and you have experience as a medical representative, this position is for you.Please note that this job can only be done from our office. The employee must reside in Istanbul, Turkey.Role Description and Key Responsibilities:-Engage with leads to present our offers and effectively communicate their value to generate interest and sales opportunities.-Address patient concerns by actively listening, empathizing, and providing accurate, relevant information to build trust.-Negotiate and secure patient commitments to finalize purchases, ensuring a positive decision-making experience.-Maintain detailed records of interactions to track progress, measure performance, and facilitate timely follow-ups with leads.-Proactively work towards achieving or exceeding sales targets through strategic outreach and relationship-building efforts.Qualifications:-Prior experience in roles such as Medical Consultant, Tele sales Representative, Translator, or Call Center Agent is preferred.-Excellent communication and active listening skills are essential. Basic sales and customer service expertise is required-Proficiency in using computer systems and CRM software is necessary.Working at GRAND CLINIC:1- International work environment.2- Career development opportunities3- Competitive salary4- Sales commissionJob Type: Full-time

Senior Telesales specialist (Medical Tourism)

GRAND Clinic is looking for Senior sales representatives to join its team. If you are fluent in Russian and have experience working as a medical representative, this vacancy is for you.Please note that this job can only be performed from our office. The employee must reside in Istanbul, Turkey.Job description and main responsibilities:-Interact with potential customers, presenting our offers and effectively communicating their value to generate interest and create sales opportunities.-Solve patient problems by actively listening to them, showing empathy, and providing accurate and relevant information to build trust.-Negotiate and secure commitments from patients to complete purchases, ensuring a positive decision-making experience.-Maintain detailed records of interactions to track progress, measure effectiveness, and facilitate timely follow-up with potential customers.-Proactively work to meet or exceed sales goals through strategic outreach and relationship-building efforts.Qualifications:- Candidates must have a minimum of 1 year of proven experience as a Medical Consultant in Turkey .-Excellent communication skills and active listening skills are required. Basic knowledge of sales and customer service is required.-Proficiency in computer systems and CRM software is required.Working at GRAND CLINIC:1- International work environment.2- Career growth opportunities.3- Competitive salary.4- Sales commissions.Job Type: Full-time

Russian Sales Representative

HairNeva Hair Transplant

<div>
 
 We are seeking a dedicated Aftercare Specialist to join our dynamic and multicultural team. This role is ideal for someone passionate about patient care, with a background in medical tourism and customer service. The Aftercare Specialist will be responsible for supporting patients through their post-treatment journey, ensuring they receive the highest standard of care and assistance.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide ongoing support to patients post-treatment.
 </li>
 <li>
 Respond to patient inquiries via phone, email, and other communication channels in a timely and professional manner.
 </li>
 <li>
 Ensure patients fully understand post-procedure instructions and offer advice or assistance as needed.
 </li>
 <li>
 Leverage medical knowledge to assist in troubleshooting and guiding patients through the recovery process.
 </li>
 <li>
 Maintain detailed records of patient progress using our CRM and database systems.
 </li>
 <li>
 Collaborate with other departments to ensure seamless patient care and follow-up.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in a related field.
 </li>
 <li>
 Prior experience as an Aftercare Specialist, Outbound Sales Representative, or Medical Consultant is an advantage.
 </li>
 <li>
 High proficiency in English; additional language skills are a plus.
 </li>
 <li>
 Familiarity with CRM software and patient management tools is highly preferred.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Work permit for foreign nationals.
 </li>
 <li>
 Competitive salary.
 </li>
 <li>
 Comprehensive professional training and growth opportunities.
 </li>
 <li>
 A supportive and diverse work environment.
 </li>
 </ul>
 
 
 
</div>

Aftercare Specialist

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