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customer services representative Jobs in Lahore

customer services representative

customer service consultant

Grey Media Group

<p><b>Job Title:</b> Customer Outreach Consultant<br/><b>Location:</b> Gulberg 2, Lahore<br/><b>Employment Type:</b> Full-time</p><p><b>About the Role:</b><br/>We&rsquo;re looking for a proactive and articulate <b>Customer Outreach Consultant</b> to join our team. In this role, you&rsquo;ll connect with potential and existing customers through outbound calls and emails, helping them discover solutions that best meet their needs. You&rsquo;ll focus on communication, relationship-building, and delivering an exceptional customer experience &mdash; not just selling a product.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct proactive outreach to potential and existing customers.</li><li>Clearly communicate company services and solutions to generate interest.</li><li>Identify customer needs, preferences, and goals through effective conversations.</li><li>Schedule follow-up calls or forward qualified leads to the relevant teams.</li><li>Keep detailed and accurate records of all interactions in CRM systems.</li><li>Collaborate with marketing and service departments to improve outreach strategies.</li><li>Ensure a professional, helpful, and positive experience in every interaction.</li></ul><p><b>Qualifications:</b></p><ul><li>06 months to 1 year of experience in customer outreach, consulting, or customer service (preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong listening and problem-solving abilities.</li><li>Comfortable handling a high volume of outbound calls and emails.</li><li>Tech-savvy with familiarity in CRM tools and communication platforms.</li><li>Self-motivated, organized, and eager to grow in a dynamic environment.</li></ul><p><b>Why Join Us:</b></p><ul><li>Competitive salary with performance-based bonuses.</li><li>Supportive and collaborative work culture.</li><li>Professional development and clear growth opportunities.</li></ul><p>If you enjoy meaningful conversations, helping customers find the right solutions, and being part of a growing team, we&rsquo;d love to hear from you.</p><p><b>Apply now to start your journey as a Customer Outreach Consultant at Grey Tech</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Outreach Consultant

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
The Division<br>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.<br>
<br>
Division Profile: <div>https://www.discorp.com/</div><br>
<br>
The Position<br>
We are seeking Customer Services Consultant, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Lahore office, as part of the North America region Customer Support team serving DIS clients. The hired individuals shall be mainly responsible to manage inbound calls and create tickets in the ticketing system and follow a well-defined step-by-step process.<br>
<br>
Job Responsibilities<br>
Reporting to the Customer Services Consultant in Lahore, the core responsibilities of this position are:</div></div><div><ul><li><div>
Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.</div></li></ul></div><div><ul><li><div>
Create tickets in our ticketing system following process.</div></li></ul></div><div><ul><li><div>
Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.</div></li></ul></div><div><ul><li><div>
Monitor incidents, prioritize and respond as appropriate.</div></li></ul></div><div><ul><li><div>
Trouble shoot tickets for level 1 support.</div></li></ul></div><div><ul><li><div>
Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.</div></li></ul></div><div><ul><li><div>
Constantly gather product knowledge to enhance support experience and share with team.</div></li></ul></div><div><ul><li><div>
Ensure ongoing customer satisfaction through timely response and resolution.</div></li></ul></div><div><ul><li><div>
Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.</div></li></ul></div><div><ul><li><div>
Promote and maintain a high quality, professional, service-oriented company image with customers and internal staff.</div></li></ul></div><div></div><div><div>
Required Qualification &amp; Skills</div></div><div><ul><li><div>
Bachelor's degree or diploma in IT or a related field.</div></li></ul></div><div><ul><li><div>
Excellent verbal and written English communication skills.</div></li></ul></div><div><ul><li><div>
Experience of managing inbound calls (North American region).</div></li></ul></div><div><ul><li><div>
Strong technical investigation and follow-up skills.</div></li></ul></div><div><ul><li><div>
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</div></li></ul></div><div><ul><li><div>
Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.</div></li></ul></div><div><ul><li><div>
Trained with using support management tools like Service Cloud, Service Now, TeamSupport, Infor, Jira is a plus.</div></li></ul></div><div></div><div><div>
Work Timings: Monday to Friday: 5 am &ndash; 5pm Pacific Standard Time (Individual shifts will vary in this window)</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Services Consultant (L1)

SupportYourApp

<div><p><b>Passionate about the world of tech?
</b></p><p>What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
</p><p>Join our team as a<b> Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
</p><p>Excited? Let&rsquo;s see what it takes</p><p><b>
What You Will Do:</b></p><ul>
<li>
Provide exceptional customer support via calls, chats, emails, and social media</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul><p><b>
What you need to succeed in this role:</b></p><ul>
<li>
<b>Excellent Uzbek </b>and English communication skills (C1 for both written and spoken)</li>
<li>Experience in customer support role</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul><p><b>
Will be a great plus:</b></p><ul>
<li>
Experience with CRM systems</li>
<li>Experience in technical support</li>
</ul><p><b>
Benefits and Perks:</b></p><ul>
<li>
Flexible schedule</li>
<li>Opportunity to work <b>fully remotely
</b></li><li>Inclusive international environment
</li><li>Compensation in USD</li>
<li>Good bonuses for referring friends
</li><li>Paid intensive training and probation</li>
<li>Work-life balance
</li><li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p><b>
Who are we?</b></p><p>
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.</p><p>
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
</p><p>We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
</p><p>We welcome people with various backgrounds and experiences. Grab the chance to join us and <b>send your CV in English</b>, pointing out your outstanding skills!</p><p>
Visit our website: www.supportyourapp.com</p><p><b>
DISCLAIMER</b></p><p>
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.</p><p><i>
Your personal data will be processed as described in the SupportYouApp </i>Candidate Privacy Notice<i>.</i></p></div><p></p>

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

<div>
 <strong>
  Passionate about the world of tech?
  <br/>
  <br/>
 </strong>
 What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
 <br/>
 <br/>
 Join our team as a
 <strong>
  Customer Support Consultant
 </strong>
 today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
 <br/>
 <br/>
 Excited? Let's see what it takes 💛
 <br/>
 <br/>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide exceptional customer support via calls, chats, emails, and social media
  </li>
  <li>
   Build positive and long-lasting relationships with customers
  </li>
  <li>
   Meet team KPIs
  </li>
  <li>
   Always be up-to-date with cutting-edge technology
  </li>
  <li>
   Securely work with customers' sensitive information
  </li>
  <li>
   Apply the latest and greatest customer happiness practices
  </li>
  <li>
   Maintain working knowledge of our client's products and services
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you need to succeed in this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Uzbek and English communication skills (C1 for both written and spoken)
  </li>
  <li>
   Experience in customer support role
  </li>
  <li>
   Analytical and research skills
  </li>
  <li>
   Positive and responsible attitude
  </li>
  <li>
   Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Will be a great plus:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with CRM systems
  </li>
  <li>
   Experience in technical support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits and Perks:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible schedule
  </li>
  <li>
   Opportunity to work fully remotely
  </li>
  <li>
   Inclusive international environment
  </li>
  <li>
   Compensation in USD
  </li>
  <li>
   Good bonuses for referring friends
  </li>
  <li>
   Paid intensive training and probation
  </li>
  <li>
   Work-life balance
  </li>
  <li>
   Responsive management interested in your growth and long-lasting cooperation
  </li>
  <li>
   Greenhouse conditions for self-development
  </li>
  <li>
   The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who are we?
  <br/>
  <br/>
 </strong>
 SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
 <br/>
 <br/>
 Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
 <br/>
 <br/>
 We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
 <br/>
 <br/>
 We welcome people with various backgrounds and experiences. Grab the chance to join us and
 <strong>
  send your CV in English
 </strong>
 , pointing out your outstanding skills!
 <br/>
 <br/>
 Visit our website: www.supportyourapp.com
 <br/>
 <br/>
 <strong>
  DISCLAIMER
  <br/>
  <br/>
 </strong>
 We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
 <br/>
 <br/>
 <em>
  Your personal data will be processed as described in the SupportYouApp
 </em>
 <em>
  Candidate Privacy Notice
 </em>
 <em>
  .
 </em>
</div>


<div><p><b>Passionate about the world of tech?
</b></p><p>What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
</p><p>Join our team as a<b> Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
</p><p>Excited? Let&rsquo;s see what it takes</p><p><b>
What You Will Do:</b></p><ul>
<li>
Provide exceptional customer support via calls, chats, emails, and social media</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul><p><b>
What you need to succeed in this role:</b></p><ul>
<li>
<b>Excellent Farsi </b>and English (C1 for both written and spoken)</li>
<li>Experience in customer support role</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul><p><b>
Will be a great plus:</b></p><ul>
<li>
Experience with CRM systems</li>
<li>Experience in technical support</li>
</ul><p><b>
Benefits and Perks:</b></p><ul>
<li>
Flexible schedule</li>
<li>Opportunity to work <b>fully remotely
</b></li><li>Inclusive international environment
</li><li>Compensation in USD</li>
<li>Good bonuses for referring friends
</li><li>Paid intensive training and probation</li>
<li>Work-life balance
</li><li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p><b>
Who are we?</b></p><p>
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.</p><p>
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
</p><p>We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
</p><p>We welcome people with various backgrounds and experiences. Grab the chance to join us and <b>send your CV in English</b>, pointing out your outstanding skills!</p><p>
Visit our website: www.supportyourapp.com</p><p><b>
DISCLAIMER</b></p><p>
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.</p><p><i>
Your personal data will be processed as described in the SupportYouApp </i>Candidate Privacy Notice<i>.</i></p></div>

(fluent Farsi & English) Customer Support Consultant (Pakistan)

Marine Traders Pvt Ltd

<p>We are looking for Fresh Graduates for our operations department.</p><p>Key Responsibilities:</p><p>Assist clients and respond to sales inquiries</p><p>Ensure excellent service delivery</p><p>Requirements:</p><p>Bachelor&rsquo;s degree or equivalent</p><p>1&ndash;2 years of relevant experience (fresh graduates may also apply)</p><p>Strong communication and interpersonal skills</p><p>Customer-focused attitude</p><p>Fresh Graduates are encourage to apply.</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs37,000.00 - Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Current &amp; expected salary (if any)?</li><li>Your current residing / living area?</li><li>Are you ok with the salary of 37,000?</li><li>Are you willing to travel to Multan road?</li></ul><p>Work Location: In person</p>

Fresh Graduates- Customer Services

VIION Technology (Viper Group)

<p><b>Viper Group</b> is looking for Digital Marketing &amp; Customer Service Interns who will be responsible for coordinating and executing customer's social media marketing strategies, and monitoring the key social media channels. This role provides the intern to maintain the social media presence of the client&rsquo;s pages as well as the company&rsquo;s own page.</p><p><b>Duties and responsibilities of Social Media Marketing Interns.</b></p><ul><li>Manage the company&rsquo;s social media accounts and post content (which include Facebook, insta, LinkedIn, and Twitter).</li><li>Create an engaging idea for social media to grab maximum customers</li><li>Work along with the social media manager to create and implement campaigns.</li><li>Assists in creating performance reports of social media campaign</li><li>Interact with followers and potential customers by communicating and answering questions through the company's social pages.</li><li>Assist in implementing plans to increase followers on popular social media websites.</li><li>Assist in Managing the social media calendar.</li><li>Handling Customer Queries and Responding them as per provided feedback</li><li>Outbound and inbound calls handling for customer queries</li></ul><p><b>Job Specification:</b></p><p>Soft Skills:</p><ul><li>Creative mindset.</li><li>Tactics and execution.</li><li>Knowledge of online marketing channels</li><li>Effective Analytical Skills.</li><li>Excellent verbal communications skills.</li><li>Good knowledge of SEO, keyword research, and Google Analytics</li><li>Design and implement a social media strategy to align with business goals</li><li>Communicate with followers, respond to queries in a timely manner and monitor customer reviews</li><li>Suggest and implement new features to develop brand awareness, like promotions and competitions</li><li>Stay up-to-date with current technologies and trends in social media, design tools, and applications</li><li><b>Good speaking and writing skills in English</b></li></ul><p><b>Timings are from 10:00AM to 6:30PM Monday to Friday</b><br/><b>Job Type: Full-time, On Premises </b>at DHA Phase 2 Extension Karachi</p><p>Job Types: Full-time, Internship, Fresher</p><p>Work Location: In person</p>

Customer Service Representative - CSR (internship)

Explore 936+ Customer service consultant in Lahore this November. Find roles across top companies and apply now to boost your career.

936 customer service consultant jobs IN Lahore

Customer Outreach Consultant

Customer Services Consultant (L1)

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

(fluent Farsi & English) Customer Support Consultant (Pakistan)

Fresh Graduates- Customer Services

Customer Service Representative - CSR (internship)