customer service contact center with technical background on facility management

Confidential

<h2>Facility Manager</h2>Our client, a leading organisation in Qatar, is seeking an experienced and dynamic Facility Manager to oversee the operations and maintenance of a prestigious commercial property.The successful candidate will be responsible for ensuring the efficient delivery of integrated facilities management services, maintaining the highest operational standards, and leading multidisciplinary teams to provide a safe, compliant, and customer-focused environment.<h3>Key Responsibilities</h3><ul><li>Lead the day-to-day facilities management operations of a large commercial property.</li><li>Manage hard and soft FM services, ensuring all maintenance activities are delivered efficiently and in accordance with contractual KPIs and SLAs.</li><li>Oversee MEP systems, HVAC, electrical, plumbing, fire and life safety systems, BMS, and preventive maintenance programmes.</li><li>Manage and develop internal teams, contractors, and service providers to ensure exceptional service delivery.</li><li>Monitor operational performance, budgets, asset lifecycle, and maintenance schedules.</li><li>Build and maintain strong relationships with clients, stakeholders, and external vendors.</li><li>Ensure compliance with all health, safety, environmental, and statutory regulations.</li><li>Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and asset performance.</li></ul><h3>Requirements</h3><ul><li>Bachelor's degree in Engineering, Facilities Management, Building Services, or a related discipline.</li><li>Minimum of 10 years' experience in Facilities Management, with at least 5 years in a managerial role.</li><li>Proven experience managing facilities within large shopping malls or premium retail developments is mandatory.</li><li>Strong background in commercial retail environments, with a thorough understanding of shopping mall operations and customer-focused facilities management.</li><li>Strong leadership experience managing multidisciplinary teams, contractors, and outsourced service providers.</li><li>Sound knowledge of MEP systems, building maintenance, asset management, CAFM systems, and statutory compliance.</li><li>Excellent communication, stakeholder management, and problem-solving skills.</li><li>Professional certifications such as IFMA, IWFM/BIFM, FMP, CFM, PMP, NEBOSH, or IOSH will be considered an advantage.</li></ul>

Facility Manager

Aamal Services

Job Title: Cleaning Assistant Coordinator (Oil &amp; Gas &amp; Healthcare Experience)Location: Doha, Qatar Reports to: Sr. CoordinatorJob SummaryWe are seeking a highly organized and experienced Cleaning Assistant Coordinator to support the planning, supervision, and execution of cleaning and sanitation operations across our client's diverse portfolio. This role is critical in ensuring the highest standards of cleanliness, hygiene, and infection control are met, specifically within high-stakes environments. The ideal candidate will possess a strong background in coordinating cleaning services for both the oil and gas sector and the healthcare/medical sector in Qatar, bringing a unique understanding of industrial safety protocols and medical-grade sanitation requirements.Key Responsibilities<ul><li>Operational Coordination: Assist in planning, organizing, and supervising daily cleaning and housekeeping operations across multiple assigned sites, ensuring full workforce coverage and service delivery in line with contract scope and KPIs .</li><li>Specialized Cleaning Oversight: Coordinate and monitor cleaning activities for both industrial facilities (oil and gas) and healthcare facilities. This includes ensuring compliance with specialized protocols such as:</li><li>Oil &amp; Gas: Industrial cleaning standards, hazardous material handling, and strict adherence to HSE (Health, Safety, and Environment) policies .</li><li>Healthcare: Hospital-grade hygiene, infection control procedures, and sanitation standards for areas like wards, clinics, and operating rooms .</li><li>Staff Supervision &amp; Scheduling: Assign tasks, monitor performance, track attendance, and manage shift schedules for cleaning crews, ensuring optimal resource allocation . Support the onboarding and training of new staff on company SOPs, safety standards, and site-specific cleaning protocols .</li><li>Quality Control &amp; Compliance: Conduct routine site inspections to ensure cleaning standards meet client expectations and regulatory requirements. Enforce the use of proper PPE, safe handling of cleaning chemicals and equipment, and adherence to all health and safety regulations .</li><li>Client &amp; Stakeholder Liaison: Act as a key point of contact for clients and internal departments, responding promptly to service requests, complaints, and operational adjustments. Coordinate with facility management and medical staff regarding specific cleaning requirements .</li><li>Inventory &amp; Reporting: Monitor stock levels of cleaning consumables, chemicals, and equipment, and coordinate with procurement for replenishment. Prepare and submit detailed operational reports on service quality, staff performance, and incidents .</li></ul>Qualifications &amp; Experience<ul><li>Experience: Minimum of 3-5 years of relevant experience is required .</li><li>Essential: Proven experience as a Cleaning Supervisor, Coordinator, or Site Coordinator within the cleaning, housekeeping, or facilities management industry in Qatar.</li><li>Critical Requirement: Demonstrable experience coordinating cleaning services in both oil and gas and healthcare environments. This is a mandatory requirement for this role.</li><li>Education: Bachelor&rsquo;s Degree or Diploma in Facility Management, Hospitality, Business Administration, or a related field is preferred .</li><li>Knowledge &amp; Skills:</li><li>In-depth knowledge of cleaning procedures, methodologies, and safety standards for both industrial and healthcare settings .</li><li>Strong organizational, multitasking, and problem-solving abilities .</li><li>Excellent verbal and written communication skills in English; Arabic is a significant advantage .</li><li>Proficiency in MS Office (Excel, Word, Outlook) and scheduling software .</li><li>Valid Qatar Driving License is highly preferred or mandatory for some positions .</li></ul>Key Competencies<ul><li>Team leadership and staff motivation</li><li>Time management and scheduling</li><li>Quality control and inspection</li><li>Client communication and service handling</li><li>Operational reporting and data analysis</li><li>Knowledge of HSE requirements in facilities management</li></ul>Pay: Up to QAR1.00 per hourApplication Question(s):<ul><li>Do you have NOC?</li><li>How long do you need to provide notice period to your current company?</li></ul>Work Location: Hybrid remote in Doha (Doha)

Assistant Coordinator

Nozomi Networks

<div>
 
 Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
 
 
 We defend some of the world&rsquo;s largest organizations and critical infrastructure in more than 68 countries and we&rsquo;re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
 
 
 As we expand our product portfolio and global presence, our Delivery department is hiring a
 
 
 Technical Support Engineer&nbsp;to execute on delivering excellent support
 
 to resolve technical issues and bring about improvements in processes with autonomy.
 
 
 
 You could be the next "Nozomier"! If this sounds like you, read on.
 
 
 
 In this role you will:
 
 
 <ul>
 <li>
 Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
 </li>
 <li>
 Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
 </li>
 <li>
 Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
 </li>
 <li>
 Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
 </li>
 <li>
 Develop and maintain core competency on Nozomi Networks&nbsp;entire product line and technologies.
 </li>
 <li>
 Create knowledge base content where none exists while updating existing to correctly position solutions.
 </li>
 <li>
 Understanding of critical account infrastructure and technical environments.
 </li>
 <li>
 Provide white-glove treatment for critical accounts.
 </li>
 <li>
 Replicate and reproduce customer issues in the lab prior to escalating issue internally.
 </li>
 </ul>
 
 
 To be successful in this opportunity, you will have:
 
 
 <ul>
 <li>
 Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
 </li>
 <li>
 Experience in network security in a support, design, consultancy or operations role.
 </li>
 <li>
 Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
 </li>
 <li>
 Knowledge of common networking, security protocols and applications.
 </li>
 <li>
 Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
 </li>
 <li>
 Strong knowledge of information security principles.
 </li>
 <li>
 Excellent troubleshooting skills.
 </li>
 <li>
 Strong communication (written/verbal) and presentation skills.
 </li>
 <li>
 Solid working proficiency in both written and spoken English.
 </li>
 <li>
 Ability to operate in settings with strong confidentiality and data privacy protocols.
 </li>
 <li>
 Comfortable using FreeBSD.
 </li>
 <li>
 Knowledge of PostgreSQL.&nbsp;
 </li>
 <li>
 Demonstrable experience using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
 </li>
 <li>
 Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.
 </li>
 <li>
 Bachelor&rsquo;s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or&nbsp;equivalent education/training/experience.
 </li>
 <li>
 Experience in the field of ICS (Industrial Control Systems) security projects.
 </li>
 </ul>
 
 
 
 
 
 
 Who we are and what we stand for:
 
 
 
 Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We&rsquo;re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.&nbsp;If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
 
 
 Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
 
 
 
 Our Global Benefits
 
 
 
 All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
 
 <ul>
 <li>
 Health &amp; Wellness
 </li>
 <li>
 Financial
 </li>
 <li>
 Work-Life Balance
 </li>
 <li>
 Unparalleled Flexible Time-Off
 </li>
 </ul>
 
 
 Need to know information
 
 
 
 Successful candidates will be subjected to background verification checks.
 
 
 
 Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.
 
 
 
 
 If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.
 
 
</div>

Technical Support Engineer

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

AMWAJ

ARAB FACILITY MANAGER-Oversee daily facility and property operations across bank branches and officesQualifications:<ul><li>Bachelor&rsquo;s Degree in Electrical Engineering (mandatory)</li><li>Minimum 8 years of Facility Management with banks or similar regulated environments</li><li>Strong technical expertise in electrical systems, MEP, HVAC, and building maintenance</li><li>fluency in Arabic (read/write)</li></ul>Job Type: Full-timePay: From QAR15,000.00 per monthApplication Question(s):<ul><li>Fluent in Arabic (written/spoken)</li><li>Bachelors Degree in Electrical Engineering</li><li>what is your nationality?</li></ul>Experience:<ul><li>banks or similar regulated environments): 8 years (Required)</li></ul>Work Location: In person

ARAB FACILITY MANAGER

QLM Insurance

<div>
 
 
 Company Description
 
 
 
 QLM Life and Medical Insurance is the largest health insurance provider in the State of Qatar, offering specialized services tailored to meet the diverse needs of the community. The company leads the health insurance sector with innovative and flexible insurance programs designed to suit individuals and organizations. QLM is recognized for its commitment to excellence and superior customer service. It provides advanced solutions to ensure comprehensive coverage and support for its members.
 
 
 
 
 
 
 Role Purpose
 
 
 
 The role serves as a key liaison between AI consultants, external IT service providers, and internal business stakeholders to ensure seamless alignment of AI initiatives with strategic business objectives. To support the Quality Department in strengthening data quality standards, delivering actionable business insights, and enabling the end-to-end implementation of AI-driven solutions across the organization. It plays a critical role in translating business needs into technical requirements, ensuring successful delivery, and continuous improvement of AI use cases across functions.
 
 
 
 
 
 
 Role Dimensions
 
 &nbsp;
 
 <ul>
 <li>
 Works across multiple platform modules including core insurance systems, provider portals, member apps, e-claims engine, analytics dashboards and integration interfaces.
 </li>
 <li>
 Support both operational enhancements and digital transformation initiatives.
 </li>
 </ul>
 
 
 
 
 &nbsp;
 
 Qualifications
 
 
 <ul>
 <li>
 B-tech degree in data science, Data Analytics, Machine Learning, or a related field.
 </li>
 <li>
 5&ndash;7 years of relevant experience in data analytics, AI, or business intelligence.
 </li>
 <li>
 Strong proficiency in Python, R, SQL, Power BI, and Tableau.
 </li>
 <li>
 Proven background in predictive analytics, machine learning, data visualization, and artificial intelligence technologies.
 </li>
 <li>
 Strong capability in analytical reasoning, with effective stakeholder coordination and clear communication skills.
 </li>
 <li>
 Able to excel in dynamic, high-paced environments that require teamwork and collaboration
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Advanced proficiency in Python, R, and SQL for data analysis, modelling, and solution development.
 </li>
 <li>
 Expertise in developing interactive dashboards and business intelligence reports using Power BI and Tableau.
 </li>
 <li>
 Strong knowledge of statistical analysis, predictive modelling, machine learning, and forecasting techniques.
 </li>
 <li>
 Experience in data extraction, cleansing, transformation, and management across multiple data sources.
 </li>
 <li>
 Sound understanding of Artificial Intelligence technologies, including Large Language Models (LLMs) and OCR solutions.
 </li>
 <li>
 Proven ability to analyse complex datasets and deliver actionable insights to support business decision-making.
 </li>
 <li>
 Skilled in designing, validating, and optimizing analytical models to improve operational and business performance.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 Strong analytical and critical thinking skills with the ability to solve complex business problems.
 </li>
 <li>
 Excellent communication and stakeholder management capabilities across diverse organizational levels.
 </li>
 <li>
 Proven ability to collaborate effectively within cross-functional and multidisciplinary teams.
 </li>
 <li>
 Adaptable and resilient, with the capacity to perform in dynamic and fast-paced environments.
 </li>
 <li>
 Committed to continuous learning and staying abreast of emerging technologies and industry trends.
 </li>
 <li>
 Strong organizational and time-management skills, with the ability to manage multiple priorities effectively.
 </li>
 <li>
 Results-oriented mindset with a focus on delivering high-quality outcomes and business value.
 </li>
 </ul>
</div>

Data Scientist

ARAB PROPERTY MANAGER-Oversee daily facility and property operations across bank branches and officesQualifications:<ul><li>Bachelor&rsquo;s Degree in Electrical Engineering (mandatory)</li><li>Minimum 8 years of Facility Management with banks or similar regulated environments</li><li>Strong technical expertise in electrical systems, MEP, HVAC, and building maintenance</li><li>fluency in Arabic (read/write)</li></ul>Job Type: Full-timePay: From QAR15,000.00 per monthApplication Question(s):<ul><li>Fluent in Arabic (written/spoken)</li><li>Bachelors Degree in Electrical Engineering</li><li>what is your nationality?</li></ul>Experience:<ul><li>banks or similar regulated environments): 8 years (Required)</li></ul>Work Location: In person

ARAB PROPERTY MANAGER

Explore 397+ Customer service contact center with technical background on facility management in Doha this July. Find roles across top companies and apply now to boost your career.