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customer service donor support technician

CSL Plasma

<div><div><div>Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Indianapolis, Indiana, United States
Employer Reference: R-273750
</div></div><div></div><h2 class="jobSectionHeader">Job Description</h2>
<div><div>Address: 2029 W. Washington St. Indianapolis, IN 46222<div>
Responsibilities: 
 
<ul><li>Responsible for preparing the donor, donor area and equipment for the pheresis process.</li><li>Prepares the autopheresis machine for the pheresis process.</li><li>Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.</li><li>Disconnects the donor when the process is complete.</li><li>Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.</li><li>Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.</li><li>Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.</li><li>Alerts Group Leader or Supervisor of donor flow issues.</li><li>Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).</li><li>Understands the policies and procedures associated with hyper immune programs at the center if applicable.</li><li>Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.</li><li>Maintains confidentiality of all personnel, donor and center information.</li><li>May be cross-trained in other areas to meet the needs of the business.</li><li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.</li><li>Perform job-related duties as assigned.</li></ul> 
Qualifications: 
 
<ul><li>High school diploma or equivalent required</li><li>Minimum of three (3) months&rsquo; work experience, preferably in medical or health provider environment or equivalent combination of education and experience</li><li>Must be able to perform basic math calculations</li></ul> 
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.</div></div>
</div><h2 class="jobSectionHeader">About CSL Plasma</h2>
<div>CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
</div>
<h2 class="jobSectionHeader">Our Benefits</h2>
<div>For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
</div>
<h2 class="jobSectionHeader">You Belong at CSL</h2>
<div>At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
</div>
<h2 class="jobSectionHeader">Equal Opportunity Employer</h2>
<div>CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.</div></div><div></div>

Customer Service - Donor Support Technician

CSpring

Description: At CSpring, we believe in unlocking potential&mdash;whether it&rsquo;s for our clients, colleagues, or the communities we serve. We&rsquo;re not just a consulting firm; we&rsquo;re a team that values connection, growth, and purpose. If you&rsquo;re looking for a role that combines your expertise with the opportunity to make a real impact, we&rsquo;d love to have you join us! We are currently seeking a Pharmacy Technician to support our Medicaid Pharmacy Customer Service Team. In this fully remote role, you&rsquo;ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing. You'll be the expert they trust to navigate their pharmacy needs. What You&rsquo;ll Do Review and process prescription prior authorization and appeal requests. Organize and manage documents, verify profiles, and ensure accuracy for patient/member records. Use decision trees and protocols to evaluate requests and provide approvals or rationales for denials. Communicate decisions and updates to patients and providers, ensuring they feel supported. Forward complex cases for additional review and follow up as needed. Provide compassionate, timely support while staying organized and detail focused. Requirements: What We&rsquo;re Looking For A valid Indiana Pharmacy Technician license. A valid national CPhT certification (or ability to obtain within six months of hire). High school diploma 1&ndash;2 years of pharmacy experience (retail, LTC, hospital, etc.). Proficiency in software systems, data entry, and the Microsoft Office suite. Strong organizational and time management skills. Excellent customer service and communication abilities. A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring. Ability to work overtime as needed, pass background checks and pre-employment drug screen, and complete E-Verify requirements. Must have access to a quiet, distraction-free workspace. Preferred Qualifications Experience with Medicaid and/or government healthcare programs. Previous experience in a remote work environment. Call center or inbound/outbound call experience in a pharmacy setting. Why Join CSpring? At CSpring, we&rsquo;re more than just a workplace&mdash;we&rsquo;re a community. As part of our team, you&rsquo;ll experience: A strong culture of connection and collaboration. Enjoy team-building events with colleagues who support and inspire you. Recognition and growth opportunities. Your hard work won&rsquo;t go unnoticed; we value and reward our team members. Outstanding benefits from day one. Comprehensive medical, dental, vision, life, and disability insurance, along with Paid Time Off and a 401(k) with company match. As a Best Place to Work award winner year after year, we pride ourselves on creating an environment where every team member feels respected, valued, and inspired to succeed. Ready to grow your career, help others, and be part of an incredible team? We can&rsquo;t wait to hear from you! Apply today to become a part of the CSpring team and make a meaningful difference every day.

Remote Pharmacy Technician (Indiana Residents Only)

Rohrman Automotive Group

Service Support AUTO New Car Dealership Customer Service Indianapolis Indy Honda has a great opportunity to get your foot in the door with us! We&rsquo;re seeking a professional, responsible, and outgoing person to work as a Service Support Specialist in our fast paced, busy service department. You will serve as the first point of contact for our customers and be responsible for all front-desk and other administrative-support duties.Indy Honda just won the Automotive News 2025 &ldquo;Best Dealerships to work for&rdquo; award.AND The Rohrman Automotive Group just won the &ldquo;2024 Best Places to Work&rdquo; award for work culture, professional development and overall best places to work.We Offer to our Automotive Service Technician:<ul><li>We offer a very competitive pay plan - Top pay for proven experience</li><li>We also offer the best education, tools, resources &amp; community for you to succeed.</li><li>Health insurance</li><li>Dental insurance</li><li>Life insurance</li><li>Vision insurance</li><li>401(k) with company match</li><li>Paid vacation</li><li>Paid personal/sick days</li><li>Paid community/charity volunteer days</li><li>Company Savings Plan</li><li>Hardship assistance</li><li>5-Day Work Week</li><li>Employee discounts</li><li>Opportunity to advance into dealership management</li><li>Opportunity for further advancement within the Rohrman Automotive Group</li><li>And More&hellip;.</li></ul>Responsibilities: <ul><li>Answer all incoming calls from multi-line switchboard</li><li>Transfer/route all calls, take messages as needed</li><li>Move cars in and out of the service drive</li><li>Customer support tasks</li><li>Assist all customers (on the phone and in-person) with basic dealership information</li><li>Provide administrative support to the front desk as needed (faxing, filing, etc.)</li></ul>Requirements: <ul><li>Excellent customer service skills Valid driver&rsquo;s license</li><li>Strong attention to detail, willingness to work in a fast-paced environment</li><li>Working knowledge of computers (MS Word, Excel, etc.)</li><li>Professional attitude and attire a must</li><li>Ability to multi-task and work in a fast-paced atmosphere</li></ul>This is an incredible opportunity to COME JOIN THE MIDWEST&rsquo;S #1 VOLUME AUTO GROUP &ndash; the Rohrman Automotive Group. To set up a confidential interview please submit your resume.Indy Honda&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;&shy;Benefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Indianapolis, IN 46227 (Required)</li></ul>Work Location: In person

Automotive Service Support

Owens Septic Service

What You&rsquo;ll Do<ul><li>Dispatch and route 2&ndash;4 field technicians efficiently</li><li>Optimize daily schedules to maximize revenue per truck</li><li>Answer incoming service calls professionally and confidently</li><li>Coordinate emergency calls and same-day jobs</li><li>Manage service reminders and recurring customer scheduling</li><li>Track technician productivity and job completion</li><li>Support billing and collections follow-up</li><li>Maintain CRM and scheduling software accurately</li><li>Identify opportunities to improve workflow and efficiency</li></ul>What We&rsquo;re Looking For<ul><li>3+ years experience in dispatch or service coordination (home services preferred)</li><li>High integrity</li><li>Strong organizational skills and ability to multitask</li><li>Calm under pressure and confident communicating with technicians</li><li>Customer-focused mindset</li><li>Comfortable using scheduling software and basic reporting</li><li>Natural problem-solver</li><li>Takes ownership &mdash; not just tasks</li></ul>Bonus if you&rsquo;ve worked in:<ul><li>Plumbing</li><li>Grease</li><li>Septic</li><li>Waste services</li><li>Route-based field service businesses</li></ul>Compensation &amp; Growth<ul><li>Competitive hourly pay based on experience</li><li>Performance bonus tied to efficiency &amp; revenue metrics</li><li>Paid time off</li><li>Growth path into Operations Manager role</li><li>Stable, long-term opportunity</li><li>Work from Home - anywhere in Central Indiana</li></ul>To ApplySend resume and a short note explaining:<ul><li>Your dispatch experience</li><li>How you&rsquo;ve improved efficiency in a past role</li><li>Why this role interests you</li></ul>We are looking for someone who wants to grow with a company long term &mdash; not just fill a seat.Job Type: Full-timePay: $20.00 - $30.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li></ul>Work Location: In person

Operations and Dispatch Coordinator (Service Industry - Septic & Grease)

Exact IT Consulting

<div>
 
 Benefits:
 
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Bonus based on performance
 </li>
 <li>
 Company parties
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Free uniforms
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Training &amp; development
 </li>
 <li>
 Vision insurance
 
 
 
 </li>
 </ul>
 
 Tier 1 Helpdesk Technician
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide technical assistance with computer hardware and software
 </li>
 <li>
 Resolve issues for clients via phone, in person, or electronically
 </li>
 <li>
 Recommend hardware and software improvements
 </li>
 <li>
 Track customer issues and resolutions
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous experience in IT, customer service, or other related fields
 </li>
 <li>
 Ability to build rapport with clients
 </li>
 <li>
 Strong troubleshooting and critical thinking skills
 </li>
 <li>
 Positive and professional demeanor
 </li>
 </ul>
</div>

Tier 1 Helpdesk Support

dormakaba

<div>Position Overview 
dormakaba is seeking an Advanced System Technician II based remotely in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional groups of dormakaba which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International). 
HIRING SALARY RANGE: Base Salary $60,000 - $85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.
What you will do 
 
 
<ul><li>Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problems
</li><li>Provide advanced technical support to Level 1 technicians and installers and coach both as needed
</li><li>Act as the interface between customers and 3rd party integrated product suppliers on hardware and software issues
</li><li>Interface with customers on product functions and requirements, data analysis, yields, and defect reporting
</li></ul>What we require 
 
 
<ul><li>College degree or equivalent industry experience in information technology or another relevant field
</li><li>Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and Windows networks using TCP/IP
</li><li>Relevant experience in system level testing, servers, and software application testing
</li><li>Solid troubleshooting and problem-solving ability
</li><li>2+ years of experience in technical network support and troubleshooting
</li><li>Proficiency in SQL for data querying and analysis
</li></ul>What we prefer 
 
 
<ul><li>Demonstrated ability to act as a decision maker, capable of evaluating situations and taking ownership of resolutions independently
</li><li>Strong critical thinking skills with the ability to analyze complex technical problems and develop effective solutions
</li><li>Experience working in cross-functional environments, collaborating with engineering, sales, and support teams
</li>Familiarity with access control, physical security systems, or dormakaba product lines 
<li>
</li></ul>What we offer 
 
 
<ul><li>Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
</li><li>Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
</li><li>Vacation and Personal Time Off
</li><li>We support your growing family; we provide Parental Leave for Moms and Dads!
</li><li>Wisely plan for your future with our 401k Matching plan beginning on Day One
</li><li>Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
</li><li>Supporting your career development with our Tuition Reimbursement Program
</li><li>Robust culture supporting internal advancement with our Learn and Grow Program
</li><li>24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
</li><li>Employee Assistance Programs
</li><li>Voluntary Legal Insurance
</li><li>Unlimited Referral Reward Bonuses
</li>Corporate Discounts for shopping, travel and more! 
<li>
</li></ul>Who we are 
 
 
We are at the heart of every place that matters. From automatic doors to cloud-based access management &ndash; as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter &ndash; apply now!
#LI-IG1 #LI-Remote</div>

Advanced System Technician II - Hawaii

Wiese USA, Inc.

<div>If you are a skilled industrial commercial dock and door installer and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Field Service Technician to travel to customer locations to install/repair the customer&rsquo;s equipment.
A Wiese Technician will install and service dock equipment at various customer locations. The majority of work is outside, and candidates need only apply if they are able to work in the various weather elements. Dock Technicians perform high quality service repairs on all loading dock equipment, examples can be dock levelers (aka &ndash; &ldquo;plates&rdquo;), dock shelters, dock seals, dock bumpers, commercial doors, and more.
Some experience working on loading dock equipment is a plus to be considered for this position. The ideal candidate has strong mechanical and a personal drive to learn and to improve yourself and your skill set.
<ul><li>For each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.</li><li>
Working knowledge of mechanical and electrical systems. Welding/Fab exposure a plus. Experience with hydraulics is helpful.
</li><li>Comfortable working at heights up to 40 feet. Able to use forklift and scissor lift.
</li><li>Willing to work in multiple environments and weather conditions.
</li><li>Strong multitasking and time management skills. Able to prioritize your day and self-manage.
</li><li>Ability to lift 70 pounds and crouch/crawl in confined areas.</li><li>
Valid driver&rsquo;s license with a clean driving record</li><li>
Ability to provide your own hand tools</li><li>
Working knowledge of computer systems and able to quickly learn our software to complete online work orders.
</li><li>Demonstratable customer service skills, both verbal and non-verbal.</li></ul>
Company Overview
Wiese USA was founded in 1944 and continually strives to be recognized as the best solution for material handling needs and to treat our customers as we would want to be treated. Today, under the leadership of Chip Wiese, we have Team Members employed throughout the Midwest and Mid-South. Our Wiese Culture, Vision and Values are the means by which we evaluate our success. As we grow, we are looking for new Team Members who will embrace our values and commit to being the best in all areas of our business with a heightened emphasis on our hallmark - delivering unmatched service and satisfaction to our customers through the development of authentic relationships. As we seek new ways to add value for our customers, we always need talented individuals who will continue the legacy of Wiese.
Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:
<ul><li>Our Website: https://wieseusa.com/</li><li>
Our YouTube page: https://www.youtube.com/user/WieseUSA</li></ul></div>

Industrial Dock/Door Install and Repair

Explore 325+ Customer service donor support technician in Indianapolis this March. Find roles across top companies and apply now to boost your career.