customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

customer service executive Jobs in Karachi

customer service executive

customer services specialist Jobs in Karachi

customer services specialist

customer support executive Jobs in Karachi

customer support executive

customer service engineer

Growatt New Energy

<div>
 
 Growatt New Energy, a global leader in smart energy solutions, is looking for a Customer Service Engineer (CSR Engineer) to join our Pakistan team. The selected candidate will play a key role in supporting customers, diagnosing inverter-related issues, and ensuring superior after-sales service quality.
 
 
 
 Key Responsibilities
 
 
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 Respond to customer inquiries, troubleshoot inverter and PV system issues, and provide professional technical support.
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 Handle customer complaints and ensure timely resolution while maintaining service satisfaction standards.
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 Record and manage customer information, service cases, and feedback in accordance with company procedures.
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 Provide accurate technical advice and operational guidance to customers and partners.
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 Conduct satisfaction surveys, service follow-ups, and remote diagnostics where required.
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 Collaborate with the engineering team to ensure continuous improvement in service processes.
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 Support internal communication between customers, service centers, and HQ.
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 Perform other related duties assigned by the supervisor or management.
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 Qualifications
 
 
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 Education: Bachelor&rsquo;s degree in Electrical, Electronics, or related engineering discipline.
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 Experience: 1+ year in customer service, technical support, or the solar/PV industry (preferred).
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 Languages: Proficiency in English and Urdu; Chinese language skills will be an advantage.
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 Technical Skills: Knowledge of solar inverters, MS Office, and CRM tools.
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 Soft Skills: Strong communication, analytical thinking, and problem-solving ability.
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 Work Ethic: A proactive team player with adaptability and willingness to learn.
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 For a faster response, please email your information to syedhamza.qamar@growatt.com using this format:
 
 
 Name &ndash; Position &ndash; Base &ndash; Available from
 
 
 
</div>

Customer Service Engineer

SAS Corporation

The Service Engineer is responsible for handling and resolving client complaints related to equipment, systems, or services provided by the company. This role ensures timely technical support, accurate diagnosis, and effective resolution of issues to maintain customer satisfaction and uphold service quality standards.Concerned must be familiar with Generators &amp; Pumps 2&ndash;4 years of relevant experience in technical service, maintenance, or customer support.Bachelor&rsquo;s/Diploma in Mechanical, Electrical, or Industrial Engineering.Key Responsibilities:<ul><li>Acknowledge and respond promptly to client complaints and service requests.</li><li>Diagnose technical issues on-site or remotely and determine appropriate corrective actions.</li><li>Coordinate with internal departments (procurement, operations, and quality) to ensure timely resolution of client concerns.</li><li>Conduct inspections, repairs, and preventive maintenance as required to resolve client complaints effectively.</li><li>Prepare and maintain service reports, complaint logs, and technical documentation for all cases handled.</li><li>Provide technical feedback and recommendations to management for product/service improvement.</li><li>Ensure all complaints are resolved within defined SLA (Service Level Agreement) timelines.</li><li>Maintain professional communication with clients, providing clear updates and ensuring satisfaction after resolution.</li><li>Support the Service Manager in identifying recurring issues and developing preventive strategies.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Service Engineer.

Karsaz (Pvt) Ltd

Qualification: BE in Electrical / ElectronicsExperience: 2 to 3 years at least in the relevant industryRequirements:<ul><li>Bachelor's degree in Electrical &amp; Electronics</li><li>Proven experience as a Service Engineer or in a similar technical support role.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and collaboratively.</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Health insurance and other employee benefits.</li><li>Opportunities for professional development and advancement.</li><li>A positive and collaborative work environment.</li></ul>Responsibilities:<ul><li>Diagnose and troubleshoot technical issues on various industrial products i.e., Security equipment&rsquo;s, material handling equipment&rsquo;s etc.,</li><li>Provide on-site and remote technical support to clients.</li><li>Collaborate with the technical team to develop and implement effective solutions.</li><li>Conduct regular maintenance and updates on equipment.</li><li>Deliver comprehensive training to clients on system operations.</li><li>Ensure timely resolution of service requests and exceed customer expectations.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Service Engineer

chemical pvt. limited

Aftersales EngineerLocation KarachiThe incumbent should be a Bachelor Degree in the Mechanical /Electrical/Electronics field, having 1-3 years experience in same filed with any manufacturing industry.<ul><li>Technical Support</li><li>Diagnostics &amp; Troubleshooting</li><li>Installation &amp; Commissioning</li><li>Customer Training</li><li>Documentation &amp; Feedback</li><li>Warranty Management</li></ul>Interested candidates may apply at farasatmateen@gmail.com with email subject via whatsapp 0333-3537485.Job Type: Full-timeWork Location: In person

Aftersales Engineer

Securiti

<div>
 
 About The Role
 
 
 
 We&rsquo;re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams , including Sales Engineering, Professional Services, and Enablement.
 
 
 This role is embedded within the Development organization , and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases.
 
 
 This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role .
 
 
 
 Key Responsibilities:
 
 
 - Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with the product knowledge, tooling, setup and deployment support they need.
 
 
 
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 Work closely with Engineering to understand new features , deployment requirements, and system behaviors, and translate them into actionable documentation, enablement content, demo environments and tooling for internal teams.
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 Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.
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 Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.
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 Support the Go-to-Market team with API usage, scripting (e.g., Python), and basic troubleshooting , particularly during proof-of-concept or pilot phases.
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 Read, interpret, and sometimes modify basic code or configuration files to help debug issues or support integration efforts.
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 Validate deployment workflows across cloud platforms (e.g., AWS, GCP, Azure) and ensure alignment with field practices.
 
 
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 Required Qualifications
 
 
 
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 3+ years of experience in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).
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 Strong understanding of modern cloud-native stacks , including:
 
 
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 Kubernetes and containerized services
 
 
 Cloud infrastructure (AWS/GCP/Azure)
 
 
 Data infrastructure (e.g., SQL, data lakes, data warehouses)
 
 
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 Comfort with basic scripting in languages like Python or shell scripting for automating setup, working with APIs, or testing integrations.
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 Ability to read and understand application code (e.g., Python, YAML, or JSON configurations) to support basic troubleshooting and deployment workflows.
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 Strong communication skills and ability to synthesize technical concepts for internal enablement and cross-functional understanding.
 
 
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 Nice To Have
 
 
 
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 Familiarity with DSPM, CSPM, or adjacent data security and privacy tools.
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 Prior experience in Sales Engineering enablement , solution delivery , or product support roles.
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 Experience with or exposure to DevOps tools such as Helm, Terraform, Docker, and CI/CD pipelines.
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 Exposure to compliance or risk management concepts (e.g., SOC 2, GDPR).
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 Experience working in fast-paced, high-growth environments or with distributed technical teams.
 
 
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 Why This Role Is Unique
 
 
 
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 Embedded in the Engineering team , yet plays a key role in enabling go-to-market execution.
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 Stay technical &mdash; work with modern cloud-native infrastructure, APIs, and data systems &mdash; without full-time software development duties .
 
 
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 High visibility and cross-functional impact across product, engineering, and field organizations.
 
 
 Great fit for someone who loves solving technical problems , enabling others, and working on cutting-edge security tech &mdash; without needing to be a full-time coder .
</div>

Customer Engineer - DSPM Solutions

Fiberish Pvt Ltd

Position: Resident Engineer Career Level: Intermediate Shift Type: Rotational Location: KarachiKey Responsibilities:<ul><li>Respond to customer issues and complaints promptly and professionally.</li><li>Diagnose and troubleshoot internet connectivity issues on-site.</li><li>Install and configure network equipment, including routers, switches, and modems.</li><li>Perform routine maintenance and upgrades on customer premises equipment.</li><li>Collaborate with the support team to provide comprehensive solutions to customer problems.</li><li>Document and report on service calls, issues, and resolutions.</li><li>Educate customers on the proper use of their internet services and equipment.</li><li>Stay updated with the latest technologies and industry trends.</li></ul>Requirements:<ul><li>Proven experience as a Resident Engineer, Network Technician, or similar role.</li><li>Strong understanding of networking concepts and troubleshooting techniques.</li><li>Proficiency with network diagnostic tools and equipment.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and manage multiple service calls efficiently.</li><li>Willingness to travel to customer sites as needed.</li></ul>Job Type: Full-time

Resident Engineer

Vivo mobile Company

Job Description<ul><li>Answer all customers&rsquo; telephone inquiries and feedbacks with enthusiasm and patience;</li><li>Timely, polite and professional answers to customers&rsquo; telephone inquiries to maximize customer satisfaction;</li><li>Report complaints and problems to the manager according to the process, and follow up the progress until they are solved;</li><li>Make follow-up calls to customers and record the results faithfully;</li><li>Timely convey the problems found during the follow-up calls to relevant persons, and track the results;</li><li>Timely convey the customer&rsquo;s telephone consultation to the relevant persons of the customer service center;</li><li>Warmly greet customers who come to the customer service center and receive their mobiles;</li><li>Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;</li><li>Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;</li><li>Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;</li><li>Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;</li><li>When picking up the phone, the ringing sound shall not exceed three times;</li><li>No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;</li></ul>What do we offer?For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.Job Types: Full-time, FresherPay: Up to Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>

Customer Services Consultant - Female

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