receptionist

customer service associate

supply chain customer service specialist Jobs in Egypt

supply chain customer service specialist

business solutions support engineer Jobs in Egypt

business solutions support engineer

customer service gateway - backline Jobs in Egypt

customer service gateway - backline

customer service gateway backline

<div><div><h3 class="jobSectionHeader"><b>Role Purpose:</b></h3></div><div>
Responsible for the day-to-day tasks of the CS Gateway Team, ensuring regional and global CS and operations standards are achieved. This role focuses on acquiring accurate information from customers to expedite customs clearance formalities and resolving clearance issues effectively.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><div><b><br>
Customer Service &amp; Communication:</b></div><div><ul><li>
Provide a high level of customer service and professionalism, ensuring all telephone calls are answered within DHL standards.</li><li>
Deal extensively with customers to resolve customs clearance issues while effectively coordinating with other DHL stations.</li><li>
Acquire accurate and up-to-date information from customers via phone or email to expedite clearance formalities.</li><li>
Maintain regular contact with internal and external customers regarding held shipments.</li><li>
Resolve specific disputes and provide advice on technical issues to customers.</li></ul></div><div></div><div><b><br>
Customs Clearance &amp; Operations:</b></div><div><ul><li>
Liaise with customs officials regarding specific duties payable and problem shipments to resolve disputes.</li><li>
Ensure pre-clearance efficiency by obtaining data from systems (DCC/DCE/CIA/GIA/GEMA) to inform customers of arrival and status.</li><li>
Ensure all shipments have a Bill of Entry and a notification of charges before dispatch for delivery.</li><li>
Ensure original paperwork is pulled from the warehouse for timely and efficient clearance.</li></ul></div><div></div><div><b><br>
Process Management &amp; Administration</b></div><div><ul><li>
Scan paperwork, extract information from systems, and input checkpoints to ensure compliance with network standards.</li><li>
Update DCE manual comments to provide the network with clear visibility on the shipment's current status.</li><li>
Maintain customer databases to capture recent shipment status and retain new data.</li><li>
Ensure all KPIs are retained at the highest level of performance and report to the Manager/Supervisor for action.</li></ul></div><div></div><div><b><br>
Qualifications:</b></div><div><ul><li>
Bachelor&rsquo;s degree.</li><li>
Experience in Customer Service, Logistics, or Clearance is preferred.</li><li>
High level of stress tolerance and passion for customer delight.</li><li>
Good interpersonal skills and the ability to build relationships.</li><li>
Attention to detail and good communication skills.</li><li>
Team player who works cooperatively with others to achieve targets.</li></ul></div></div>

Customer Service Gateway - Backline

DHL Express

<div>
 <strong>
  Role Purpose:
  <br/>
  <br/>
 </strong>
 Responsible for the day-to-day tasks of the CS Gateway Team, ensuring regional and global CS and operations standards are achieved. This role focuses on acquiring accurate information from customers to expedite customs clearance formalities and resolving clearance issues effectively.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Service &amp; Communication:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide a high level of customer service and professionalism, ensuring all telephone calls are answered within DHL standards.
  </li>
  <li>
   Deal extensively with customers to resolve customs clearance issues while effectively coordinating with other DHL stations.
  </li>
  <li>
   Acquire accurate and up-to-date information from customers via phone or email to expedite clearance formalities.
  </li>
  <li>
   Maintain regular contact with internal and external customers regarding held shipments.
  </li>
  <li>
   Resolve specific disputes and provide advice on technical issues to customers.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customs Clearance &amp; Operations:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Liaise with customs officials regarding specific duties payable and problem shipments to resolve disputes.
  </li>
  <li>
   Ensure pre-clearance efficiency by obtaining data from systems (DCC/DCE/CIA/GIA/GEMA) to inform customers of arrival and status.
  </li>
  <li>
   Ensure all shipments have a Bill of Entry and a notification of charges before dispatch for delivery.
  </li>
  <li>
   Ensure original paperwork is pulled from the warehouse for timely and efficient clearance.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process Management &amp; Administration
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Scan paperwork, extract information from systems, and input checkpoints to ensure compliance with network standards.
  </li>
  <li>
   Update DCE manual comments to provide the network with clear visibility on the shipment's current status.
  </li>
  <li>
   Maintain customer databases to capture recent shipment status and retain new data.
  </li>
  <li>
   Ensure all KPIs are retained at the highest level of performance and report to the Manager/Supervisor for action.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree.
  </li>
  <li>
   Experience in Customer Service, Logistics, or Clearance is preferred.
  </li>
  <li>
   High level of stress tolerance and passion for customer delight.
  </li>
  <li>
   Good interpersonal skills and the ability to build relationships.
  </li>
  <li>
   Attention to detail and good communication skills.
  </li>
  <li>
   Team player who works cooperatively with others to achieve targets.
  </li>
 </ul>
</div>


Valleysoft | Center of Excellence

<div>
 Valleysoft is a leader in providing comprehensive technology solutions designed to maximize efficiency and enhance business performance. Our team is composed of dedicated professionals passionate about using innovative technologies to deliver exceptional results.
 <br/>
 <br/>
 We are seeking a skilled WebMethods Developer to join our talented technical team. In this role, you will leverage your expertise in webMethods to design, develop, and implement integration solutions that streamline processes across various platforms and applications.
 <br/>
 <br/>
 As a WebMethods Developer, you will play a critical role in ensuring smooth and efficient data exchange, enabling our clients to achieve their operational goals. If you thrive in a collaborative environment and are eager to tackle complex integration challenges, we encourage you to apply!
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   1-3 years of experience as a WebMethods Developer with hands-on experience in webMethods Integration Server, Designer, Broker, and ESB components.
  </li>
  <li>
   Strong understanding of Enterprise Service Bus (ESB) concepts, integration patterns, API management, and Service-Oriented Architectures (SOA).
  </li>
  <li>
   Hands-on experience with API Gateway / API Management tools (such as webMethods API Gateway) including API design, security, throttling, and monitoring.
  </li>
  <li>
   Experience with web services (SOAP / REST) and XML / JSON data formats.
  </li>
  <li>
   Proficient in implementing and integrating enterprise services using the webMethods ESB and API suite.
  </li>
  <li>
   Strong troubleshooting and debugging skills in webMethods environments.
  </li>
  <li>
   Experience with databases such as Oracle or SQL Server and proficiency in SQL.
  </li>
  <li>
   Good knowledge of messaging systems like JMS or IBM MQ.
  </li>
  <li>
   Excellent analytical and problem-solving skills.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Strong communication skills to collaborate with stakeholders effectively.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design, develop, and implement integration solutions using webMethods tools and technologies
  </li>
  <li>
   Collaborate with cross-functional teams to define integration requirements and ensure alignment with business objectives
  </li>
  <li>
   Conduct system testing, debugging, and validation of integration solutions
  </li>
  <li>
   Document technical specifications, processes, and workflows for integration projects
  </li>
  <li>
   Optimize performance of existing integration solutions and troubleshoot any issues that arise
  </li>
  <li>
   Stay up-to-date with webMethods updates and industry best practices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Private Health Insurance
  </li>
  <li>
   Training &amp; Development
  </li>
 </ul>
</div>


WebMethods Developer

Valleysoft

<div><p>Valleysoft is a leader in providing comprehensive technology solutions designed to maximize efficiency and enhance business performance. Our team is composed of dedicated professionals passionate about using innovative technologies to deliver exceptional results.</p><p>
We are seeking a skilled WebMethods Developer to join our talented technical team. In this role, you will leverage your expertise in webMethods to design, develop, and implement integration solutions that streamline processes across various platforms and applications.</p><p>
As a WebMethods Developer, you will play a critical role in ensuring smooth and efficient data exchange, enabling our clients to achieve their operational goals. If you thrive in a collaborative environment and are eager to tackle complex integration challenges, we encourage you to apply!</p><p><b>
Requirements</b></p><p></p><ul><li><ul>
<li>
Bachelor's degree in Computer Science, Information Technology, or a related field.
</li><li>1&ndash;3 years of experience as a WebMethods Developer with hands-on experience in <b>webMethods Integration Server, Designer, Broker, and ESB components</b>.
</li><li>Strong understanding of <b>Enterprise Service Bus (ESB) concepts</b>, integration patterns, API management, and Service-Oriented Architectures (SOA).
</li><li>Hands-on experience with <b>API Gateway / API Management tools</b> (such as <b>webMethods API Gateway</b>) including API design, security, throttling, and monitoring.
</li><li>Experience with web services (<b>SOAP / REST</b>) and <b>XML / JSON</b> data formats.
</li><li>Proficient in implementing and integrating enterprise services using the <b>webMethods ESB and API suite</b>.
</li><li>Strong troubleshooting and debugging skills in webMethods environments.
</li><li>Experience with databases such as <b>Oracle or SQL Server</b> and proficiency in <b>SQL</b>.
</li><li>Good knowledge of messaging systems like <b>JMS or IBM MQ</b>.
</li><li>Excellent analytical and problem-solving skills.
</li><li>Ability to work independently and as part of a team.
</li><li>Strong communication skills to collaborate with stakeholders effectively.
</li></ul></li></ul><p><b>Responsibilities:</b></p><ul>
<li>
Design, develop, and implement integration solutions using webMethods tools and technologies.</li>
<li>Collaborate with cross-functional teams to define integration requirements and ensure alignment with business objectives.</li>
<li>Conduct system testing, debugging, and validation of integration solutions.</li>
<li>Document technical specifications, processes, and workflows for integration projects.</li>
<li>Optimize performance of existing integration solutions and troubleshoot any issues that arise.</li>
<li>Stay up-to-date with webMethods updates and industry best practices.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25206218<br>
<b>Job Category</b>Sales &amp; Marketing<br>
<b>Location</b>Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p><p><br>
</p><ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Building Successful Relationships that Generate Sales Opportunities</b></p>
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul><p><br>
</p><p><b>Managing Sales Activities</b></p>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul><p><br>
</p><p><b>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue</b></p>
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul><p><br>
</p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Sales Manager - Leisure

Etisalat

<div><div><b>Front Office Network Senior Engineer.SO</b> <b>-</b> <b>(</b><b>250002YP</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><div><div><p><b>
Monitoring and Troubleshooting the fixed broadband network to ensure smooth availability and stability of company&rsquo;s network performance and internet service delivery to the customer.</b></p></div><br>
</div><p><b>
Report To Position Name</b></p><div><div><div>
&sect; 24/7/365 Network real-time monitoring for all Etisalat ISP Network Alarms, Events and Faults and take the proper action with concerned teams.</div><div>
&sect; Keeping all stakeholders notified of any experienced Network Failure</div><div>
&sect; Interfacing with Telecommunication Carriers to solve Transmission Link failures and Power failures to resolve service issues.</div><div>
&sect; Establish L1 support Function that deals and attempts to remedy Trouble Tickets on Etisalat ISP Network that have been appeared</div><div>
&sect; Escalating Cases that need involvement of Back Office level and follow-up on the progress.</div><div>
&sect; Follow and respect all Pre-defined times (as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs</div><div>
&sect; Implement End-to-End Network TT management function (starting from problem appearance till final service restoration)</div><div>
&sect; Follow Trouble Ticket flow to ensure resolution within SLA.</div><div>
&sect; Act as single point of contact for Network Operations Center and it is the gateway for all Network Trouble Tickets.</div><div>
&sect; Create Network Incidents and execute first level troubleshooting to either restore the problem or forward to next level.</div><div>
&sect; Provide incident management service support for all network global outages &amp; take proper actions to handle, resolve and dispatch smoothly to the next level supporting functions.</div><div>
&sect; Interface with customer Support layers for notifying, receiving, updating &amp; resolving enterprise incidents.</div><div>
&sect; Assigning filed maintenance resource and handle the fault then takes the proper actions to resolve through interfacing direct with the onsite resource or dispatch smoothly to the next level supporting functions.</div><div>
&sect; Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours</div><div>
&sect; Monitoring and Supporting Etisalat Misr Gated Communities and Business Park Strategic Projects Operation that includes but not limited to initiating L1 function within ISP network segment, Escalating and follow up with Managed Service Mobile Teams, in addition to seeking the root cause.</div><div>
&sect; Monitoring and Troubleshooting IVPN Transmission Links issues and interfacing with local and international carries in addition to upstream providers to restore the strategic critical service.</div><div>
&sect; Follow up with different back office teams / FM for cases that needs their intervention in Gated Community cases.</div><div>
&sect; Troubleshooting MSAN global issues related to MSAN Cabinets, DSL/FTTH Interconnections and Enterprise Interconnections.</div><div>
&sect; Troubleshooting Microwave Peering Points with Etisalat Misr ISP through initiating L1 function within ISP network segment, Involving Network BO Teams if needed, coordinating with Enterprise BO / Managed Service Mobile Teams/ISP FM for the site joint visit to accelerate service recovery.</div><div>
&sect; Control the change management process end to end to ensure service availability after implementation.</div><div>
&sect; Record change management violations and escalate to his manager.</div><div>
&sect; Monitor the Network Equipment&rsquo;s performance and the traffic utilization using special tools to be updated with the network status for prompt actions when needed.</div></div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree in communications or computer science</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p><b>
Problem Solving:</b></p><ul><li> Strong problem solving and troubleshooting skills required.</li></ul><p><b>
Innovation:</b></p><ul><li> Assist in development of network operations dashboards, processes and procedures along with training programs and documentation.</li></ul><p><b>
Skills &amp; Abilities</b>:</p><p>
Situational Leadership, Negotiation &amp;Persuasion, Planning, Teamwork, Problem Solving, Communication, and Proactivity.</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><ul><li> 2+ Years professional experience in Internet Service Provider/Vendor including 1-year experience in NOC.</li></ul><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Sr. Engineer</div><div><b>
Organization</b><b>:</b> NOL Business Group</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 21/Dec/2025, 5:40:24 AM</div></div>

Front Office Network Senior Engineer.SO

Supertech Group

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p><b>
Key Responsibilities:</b></p><ul>
<li><b>
 Maintain day-to-day accounting operations including AP, AR, and GL.</b></li>
<li><b>Record and reconcile booking revenues, commissions, and payment gateway transactions in line with IFRS 15.</b></li>
<li><b>Perform bank, merchant, and payment gateway reconciliations.</b></li>
<li><b>Post and review journal entries, accruals, and prepayments in Odoo ERP.</b></li>
<li><b>Support monthly closing and financial reporting.</b></li>
<li><b>Ensure audit trail, documentation, and compliance with internal controls.</b></li>
<li><b>Support VAT reporting in line with ZATCA requirements.</b></li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Accounting or Finance.</li>
<li>3&ndash;5 years of experience (Junior/Senior).</li>
<li>Strong Excel and Google Sheets skills.</li>
<li>Experience with Odoo ERP.</li>
<li>Remote work experience and strong communication skills.</li></ul></div>

Accountant

Explore 1254+ Customer service gateway backline in Egypt this January. Find roles across top companies and apply now to boost your career.

1254 customer service gateway backline jobs IN Egypt

Customer Service Gateway - Backline

Customer Service Gateway - Backline

WebMethods Developer

WebMethods Developer

Sales Manager - Leisure

Front Office Network Senior Engineer.SO

Accountant