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customer service operations manager - contact center - saudi national

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customer service operations manager contact center saudi national

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Manager, Customer Support Contact Center Operations who can help us move even faster.
 
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage 24x7 support operations across Email, Chat, and other digital channels.
 </li>
 <li>
 Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, callbacks, quality, and productivity.
 </li>
 <li>
 Ensure that all customer communication, knowledge base, SOPs and self-service tools are fully localized and professionally executed in both
 
 Arabic (essential)
 
 and English.
 </li>
 <li>
 Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.
 </li>
 <li>
 Partner with QA &amp; Training teams for performance calibration, conduct audits, monitor CSAT feedback, interaction quality and works on agent upskilling.
 </li>
 <li>
 Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency.
 </li>
 <li>
 Regularly review agent and team performance using performance management tools; identify development areas.
 </li>
 <li>
 Ensure timely hiring, onboarding, and ramp-up of agents and team leads.
 </li>
 <li>
 Ensure workforce management adherence, manpower rostering, shift planning, breaks, and leave planning.
 </li>
 <li>
 Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements.
 </li>
 <li>
 Represent Voice of Customer (VoC) to drive cross-functional CX improvements.
 </li>
 <li>
 Drive team engagement through R&amp;R programs and regular skip-level connect.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 6-8 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies.
 </li>
 <li>
 Proven track record in managing high-volume customer service operations in Saudi Arabia (KSA).
 </li>
 <li>
 Language: Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
 </li>
 <li>
 Knowledge of CRM platforms, IVR systems, and WFM tools.
 </li>
 <li>
 Solid skills in MIS reporting, SLA governance, and process compliance
 </li>
 <li>
 Excellent conflict resolution, negotiation, and communication (written and verbal) skills
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in a regional (MENA) or international customer service environment and e-commerce background
 </li>
 <li>
 Certification in Contact Center Management
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

vivo | WEIWO ELECTRONIC AND TECHNOLOGY

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.Job Type: Full-timePay: ﷼6,000.00 - ﷼7,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service Operations: 3 years (Preferred)</li><li>Warehousing operations: 2 years (Preferred)</li><li>Strategic Partner Management : 2 years (Preferred)</li><li>Mobile Center After Sales: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Customer Service Operations Specialist

Nalco Water, An Ecolab Company

<div>
 We are seeking a
 
 dynamic techno-commercial Business Development Manager to lead our growth within the Data Center market across MEA.
 
 The ideal candidate combines
 
 technical expertise in cooling and water treatment systems with commercial acumen, capable of engaging key stakeholders from design to operations phase.
 
 You will build long-term partnerships with EPCs, OEMs, MEP consultants, and end-users while positioning Nalco Water as the preferred solutions for sustainable data center operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify, qualify, and grow strong multi-level relationships within global and regional accounts within the Data Center cooling and water management segment.
 </li>
 <li>
 Influence specifications through engagement with EPCs, MEP consultants, OEMs, and design firms.
 </li>
 <li>
 Manage the full specification cycle &mdash; opportunity scoping, proposal development, negotiation and support sales team for the sales closure.
 </li>
 <li>
 Drive specifications and targets while maintaining customer satisfaction.
 </li>
 <li>
 Conduct site audits, presentations, and technical training to end users and partners.
 </li>
 <li>
 Work closely with Segment Marketing, Technical Consultants, Engineering, and Supply Chain teams for seamless execution.
 </li>
 <li>
 Mentor local technical service representatives and support capability building.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Chemical / Mechanical Engineering or equivalent degree
 </li>
 <li>
 10&ndash;15 years of experience in technical sales, business development, or account management in:
 </li>
 <li>
 Data Center, HVAC, water treatment, cooling systems, or industrial process industries.
 </li>
 <li>
 Strong knowledge of cooling systems, water chemistry, and digital monitoring tools.
 </li>
 <li>
 Proven experience managing complex B2B solution sales.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Willingness to travel across Saudi Arabia
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Consultative &amp; solution selling
 </li>
 <li>
 Technical &amp; commercial agility
 </li>
 <li>
 Strategic relationship management
 </li>
 <li>
 Problem solving &amp; analytical thinking
 </li>
 <li>
 Collaboration in matrix environments
 
 
 </li>
 </ul>
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

IMEA Project Manager Data Center

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance for the employee, as well as their spouse and children
 </li>
 <li>
 Amazon employee discount
 </li>
 <li>
 Nursery Benefit
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Be a Saudi national
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in Arabic and English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

The Practice Centre

<div>
 
 We are partnering with a the Group is with business divisions in Shop Solutions, Retail Systems, Material Handling, Airport, Access Solutions, and Hotel Service. The Company is the world market leader in shopping and luggage trolleys. The position is
 
 Sales Manager - Riyadh - Saudi Arabia.
 
 
 
 The Group has over 5,000 employees and production facilities in eight countries, the company develops and produces an innovative product range in premium quality. 27 subsidiaries and around 50 representatives worldwide guarantee on-site service.
 
 
 
 
 
 
 
 For more interesting opportunities
 
 
 https://www.linkedin.com/company/the-practice-centre/Job description
 
 
 
 
 
 
 Sales Manager
 
 
 
 Location: Saudi Arabia
 
 
 CTC Range: SAR - 22000 - 25000.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 1.Sales Strategy Development:
 
 
 
 oDevelop and implement effective sales strategies for the Saudi Arabian market.
 
 
 oAnalyze market trends and customer needs to identify new business opportunities.
 
 
 
 
 
 
 2.Team Leadership and Management:
 
 
 
 oLead a team of sales professionals, setting objectives, coaching, and performance monitoring.
 
 
 oRecruit, onboard, and train new sales representatives.
 
 
 
 
 
 
 3.Business Development:
 
 
 
 oIdentify potential clients and decision-makers and build long-term relationships with them.
 
 
 oIdentify and pursue new business opportunities within the Saudi market.
 
 
 oNegotiate contract terms with clients and communicate terms to stakeholders.
 
 
 
 
 
 
 4.Sales Targets / Sales Operations:
 
 
 
 oAchieve growth and hit sales targets
 
 
 oDesign and implement a strategic business plan that expands the company&rsquo;s customer base and ensures its strong presence.
 
 
 oOversee the sales operations, including pipeline management, forecasting and sales tracking.
 
 
 
 
 
 
 5.Financial Management:
 
 
 
 oDevelop and manage the sales budget in Saudi region
 
 
 oMonitor and analyze sales performance metrics to forecast revenue.
 
 
 
 
 
 
 6.Customer Relationship Management:
 
 
 
 oPresent sales, revenue, and expenses reports and realistic forecasts to the MD of the Group.
 
 
 oMaintain contact with all clients in the market area to ensure high levels of client satisfaction.
 
 
 
 
 
 
 7.Market Analysis:
 
 
 
 oUnderstand the competitive landscape and Saudi market trends.
 
 
 oProvide on-the-ground insights into market dynamics and changes.
 
 
 
 
 
 
 8.Compliance and Cultural Sensitivity:
 
 
 
 oEnsure adherence to laws and regulations governing business operations in Saudi Arabia.
 
 
 oDemonstrate sensitivity to the cultural nuances and business practices within the region.
 
 
 
 
 
 
 9.Collaboration and Communication:
 
 
 
 oWork closely with the Sales Director to make decisions for operational activities and set strategic goals.
 
 
 oCommunicate effectively with internal teams and external partners.
 
 
 
 
 
 
 
 Skills and Qualifications
 
 
 
 
 oBachelor&rsquo;s degree in Business Administration, Marketing, or a related field; an MBA is preferred.
 
 
 oMinimum 5 years&rsquo; experience in retail product &amp; project sales.
 
 
 oUnderstanding of the Saudi Arabian business culture and legal requirements
 
 
 oStrong business sense and industry expertise in Shopfitting/Retail/Design acumen
 
 
 oPrior experience in managing a team.
 
 
 oAbility to communicate, present and influence all levels of the organization, including executive and C-level.
 
 
 oExceptional negotiation and sales skills.
 
 
 oExperience in business planning and negotiation.
 
 
 oStrong business sense and industry expertise.
 
 
 oExcellent mentoring, coaching, and people management skills.
 
 
 oFluency/proficiency in Arabic and English is required due to the bilingual nature of the business environment in Saudi Arabia.
 
 
 oAbility to work under pressure and meet tight deadlines.
 
 
 oFamiliarity with CRM software and sales management tools.
 
 
 
 
 
 Working Conditions:
 
 
 The Sales Manager will be based in Saudi Arabia and may be required to travel extensively within the region and occasionally internationally. They must be able to navigate the cultural and business landscape of the Middle East effectively.
 
 
 
 
 
 If you are interested share your resume on
 
 
 sam@tpchr.in.
 
 
 
</div>

Sales Manager

Explore 1617+ Customer service operations manager contact center saudi national in Riyadh this January. Find roles across top companies and apply now to boost your career.

1617 customer service operations manager contact center saudi national jobs IN Riyadh

Customer Service Operations Manager - Contact Center - Saudi National

Customer Service Operations Manager - Contact Center - Saudi National

Customer Service Manager

Customer Service Operations Specialist

IMEA Project Manager Data Center

Customer Service Associate (role open for Saudi nationals only), CS Operations

Sales Manager