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operations supervisor , east cairo amzl

sales support specialist

customer service operations manager cs ops

Mumzworld.com

<div>
 
 Customer Service Operations (CS OPS) - Function Overview:
 
 
 
 The CS Operations function is responsible for handling all customer contacts across WhatsApp, Live Chat, Email, Phone, and Social Media. It ensures customers receive fast, accurate, and empathetic support across all touchpoints. The function also manages CS Sales, driving additional GMV through assisted shopping and conversion initiatives, and oversees Back Office operations, where complex or multi-team cases are resolved. CS Ops also owns workforce planning and real-time management, ensuring the right staffing levels to achieve SLAs and maintain operational control.
 
 
 
 Key Responsibilities: Leadership &amp; Strategy
 
 
 
 <ul>
 <li>
 Lead, motivate, and develop a high-performing team of Team Leaders, Senior CSAs, and CS Advisors to deliver excellence across all channels (phone, chat, email, social).
 </li>
 <li>
 Own the end-to-end AI transformation roadmap for Customer Service, includingautomation, chatbots, predictive analytics, and agent assist tools.
 
 
 </li>
 </ul>
 
 Operations &amp; Performance
 
 
 
 <ul>
 <li>
 Oversee daily operations, work closely with WFM ensuring smooth staffing, scheduling, and workforce optimization across all channels and regions.
 </li>
 <li>
 Ensure operational readiness during seasonal peaks, product launches, and promotional events(e.g., MumzNovember, Ramadan, Black Friday).
 </li>
 <li>
 Develop and maintain policies, SOPs, and escalation frameworks aligned with brand tone and service excellence. AI &amp; Innovation
 </li>
 <li>
 Lead AI-powered initiatives to improve speed, accuracy, and personalization in customer interactions.
 </li>
 <li>
 Partner with Product, Tech, and Data teams to build, test, and implement automation tools and AI models (e.g., sentiment analysis, agent assist, FAQ automation).
 </li>
 <li>
 Analyze and report the ROI of AI implementations and process enhancements to senior management.
 </li>
 <li>
 Champion data-driven decision-making and continuous improvement through experimentation and insights. Project Management
 </li>
 <li>
 Own and deliver large-scale strategic projects that impact the full customer and/or employee journey.
 </li>
 <li>
 Create clear project plans with defined milestones, KPIs, and success metrics.
 </li>
 <li>
 Collaborate cross-functionally with Marketing, Logistics, Tech, and Finance to align on dependencies and ensure flawless execution.
 </li>
 <li>
 Proactively identify risks and mitigation plans to ensure delivery on time and within scope. Analytics &amp; Insights
 </li>
 <li>
 Build dashboards and performance reports to track individual and team productivity, accuracy, and quality trends.
 </li>
 <li>
 Deliver insights on customer pain points, trends, and opportunities to leadership teams.
 </li>
 <li>
 Collaborate with CXP to translate VOC (Voice of Customer) data into actionable business improvements.
 </li>
 <li>
 Monitor reporting accuracy and ensure integrity of all performance data. People
 </li>
 <li>
 Development
 </li>
 <li>
 Recruit, train, and retain top talent, fostering a culture of learning, ownership, and continuous growth.
 </li>
 <li>
 Conduct regular coaching and 1:1s with direct reports to strengthen leadership depth and technical capability.
 </li>
 <li>
 Recognize and reward exceptional performance and ensure alignment with company culture and values.
 
 
 </li>
 </ul>
 
 Your skills would include:
 
 
 
 <ul>
 <li>
 7+ years of progressive experience in Customer Service, with at least 4 years in leadership, With experience in E-commerce field
 </li>
 <li>
 Proven experience managing large-scale service teams in e-commerce.
 </li>
 <li>
 Demonstrated success leading AI or automation projects (chatbots, knowledge base optimization, agent assist, QA scoring etc.).
 </li>
 <li>
 Strong analytical mindset with hands-on experience using dashboards and business intelligence tools.
 </li>
 <li>
 Excellent stakeholder management, communication, and change management skills.
 </li>
 <li>
 Proficient in CRM and omnichannel tools
 </li>
 <li>
 Bachelor&rsquo;s degree required.
 
 
 </li>
 </ul>
 
 Role Competencies:
 
 
 
 <ul>
 <li>
 Customer Obsession
 </li>
 <li>
 Data &amp; Insight-Driven Thinking
 </li>
 <li>
 Strategic &amp; Analytical Leadership
 </li>
 <li>
 Ownership &amp; Accountability
 </li>
 <li>
 AI/Automation Readiness
 </li>
 <li>
 Decision Making
 </li>
 <li>
 Innovation Mindset
 </li>
 <li>
 People Development &amp; Coaching
 </li>
 </ul>
</div>

Customer Service Operations  Manager(CS OPS)

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Specialist Commercial Operations

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
 </li>
 <li>
 Manage performance, KPIs, and SLA delivery across all regions.
 
 
 </li>
 </ul>
 
 Onboarding Operations
 
 
 
 <ul>
 <li>
 Ensure fast and accurate activation of new partners.
 </li>
 <li>
 Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
 
 
 </li>
 </ul>
 
 Restaurant Operations
 
 
 
 <ul>
 <li>
 Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
 </li>
 <li>
 Improve NPS and activation quality.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
 </li>
 <li>
 Oversee end-of-deal collection and reduce faulty stock issues.
 
 
 </li>
 </ul>
 
 Admin Account Management
 
 
 
 <ul>
 <li>
 Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
 </li>
 <li>
 Support Account Managers teams with accurate and timely backend operations.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Standardize SOPs and centralize processes across markets.
 </li>
 <li>
 Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
 </li>
 <li>
 Ensure strong cross-functional alignment with logistics, finance, sales, and training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in Sales Ops, Vendor Ops, or similar.
 </li>
 <li>
 Strong people management skills with experience leading large teams.
 </li>
 <li>
 Excellent analytical, problem-solving, and process improvement capabilities.
 </li>
 <li>
 Ability to manage high-volume operations in a fast-paced environment.
 </li>
 </ul>
</div>

Assistant Manager Sales Operations

<div>
 
 
 We're looking for Senior Systems Engineer / IT Infrastructure Engineer
 
 
 
 
 Company:
 
 Teleperformance
 
 
 
 Location:
 
 On-site &ndash; TP Egypt (Kattameya)
 
 
 
 Shift:
 
 9-Hour Shift (Including breaks)
 
 
 
 Work Week:
 
 5 Days / Rotational On-Call Support
 
 
 
 Department:
 
 IT Infrastructure &amp; Operations
 
 
 
 Reports To:
 
 IT Portfolio Manager
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Senior Systems Engineer
 
 , you will be the final tier of technical expertise. You are responsible for the design, implementation, and optimization of complex IT infrastructure. You will act as a last-level specialist, ensuring stable, secure, and standardized IT services across the enterprise.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Infrastructure Design &amp; Ops:
 
 Manage the lifecycle of specialized IT topics including Virtualization (VMware, Proxmox), Terminal Servers, Linux/Windows environments, and Backup/Recovery (Veeam).
 </li>
 <li>
 
 Security &amp; Monitoring:
 
 Oversee antivirus/endpoint protection, secure file transfer (SFT), and comprehensive monitoring solutions.
 </li>
 <li>
 
 Expert Support:
 
 Independently handle incidents, problems, and escalations up to last-level support.
 </li>
 <li>
 
 Project Coordination:
 
 Lead technical designs for IT projects and coordinate deliverables with external service providers and internal teams.
 </li>
 <li>
 
 Automation:
 
 Design and implement automation solutions (scripting) and maintain high-quality technical documentation.
 </li>
 <li>
 
 ITSM Roles:
 
 Act as Incident, Problem, or Change Manager while adhering to strict ISMS and confidentiality policies.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science or IT.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 5 years
 
 of hands-on systems engineering in enterprise environments.
 </li>
 <li>
 
 Technical Skills:
 
 Expert knowledge of VMware, Proxmox, and Veeam.
 </li>
 <li>
 
 Certifications:
 
 ITILv4 Foundation.
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency:
 
 
 <ul>
 <li>
 
 English:
 
 Minimum
 
 B1 Level
 
 (Fluent).
 </li>
 <li>
 
 Personal Attributes:
 
 Strong analytical skills, resilience, and a team-oriented mindset for an international environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 If you meet the technical and language requirements, please send your updated CV to:
 
 mahiiemuhammed@gmail.com
 
 
 
 
 Please use the subject line:
 
 
 
 Application: Senior Systems Engineer.
 
 
 
 
 
</div>

System Engineer

Floward

<div>
 
 
 Department:
 
 Product
 
 
 
 Reporting To:
 
 Product Director
 
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 
 The Senior Product Manager &ndash; WMS &amp; Logistics owns the end-to-end implementation, rollout, and continuous optimization of Floward&rsquo;s Warehouse Management System (WMS) and post-order technology ecosystem. This role is accountable for building scalable, high-performance fulfillment and logistics systems that directly improve throughput, operational efficiency, cost per order, and customer experience. The position requires strong execution capability, deep systems integration expertise, and the maturity to influence senior operational stakeholders in a fast-scaling, high-complexity environment.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 WMS Ownership &amp; Rollout Execution:
 
 
 
 
 
 <ul>
 <li>
 Own the full lifecycle of WMS implementation, customization, and rollout across warehouses and cities.
 </li>
 <li>
 Lead multi-warehouse deployments and ensure operational readiness.
 </li>
 <li>
 Drive adoption, process standardization, and performance stabilization post go-live.
 </li>
 <li>
 Continuously optimize workflows for picking, packing, dispatching, and inventory handling.
 </li>
 </ul>
 
 
 
 
 
 Fulfillment &amp; Operational Performance
 
 
 
 
 
 <ul>
 <li>
 Improve operational KPIs including throughput, SLA adherence, order accuracy, and cost efficiency.
 </li>
 <li>
 Partner closely with warehouse operations to streamline processes and eliminate bottlenecks.
 </li>
 <li>
 Establish real-time visibility into fulfillment metrics and operational performance.
 </li>
 </ul>
 
 
 
 
 
 Last-Mile &amp; Delivery Optimization
 
 
 
 
 
 <ul>
 <li>
 Optimize routing logic, driver capacity planning, and delivery orchestration.
 </li>
 <li>
 Implement tools for real-time order tracking and proactive customer communication.
 </li>
 <li>
 Improve on-time delivery rates through technology-driven enhancements.
 </li>
 </ul>
 
 
 
 
 
 Returns &amp; Reverse Logistics
 
 
 
 
 
 <ul>
 <li>
 Design and optimize efficient, scalable return workflows.
 </li>
 <li>
 Define return quality controls and reintegration processes.
 </li>
 <li>
 Reduce return handling time and associated operational costs.
 </li>
 </ul>
 
 
 
 
 
 Technical Product Ownership &amp; Integrations
 
 
 
 
 
 <ul>
 <li>
 Lead WMS architecture decisions and integration strategy across ERP, OMS, courier platforms, and inventory systems.
 </li>
 <li>
 Oversee API integrations and system orchestration across the logistics tech stack.
 </li>
 <li>
 Implement digitization tools such as barcode scanning, RFID, and inventory automation.
 </li>
 <li>
 Partner closely with engineering to ensure scalable, secure, and reliable system design.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Leadership &amp; Cross-Functional Alignment
 
 
 
 
 
 <ul>
 <li>
 Act as the product authority for fulfillment and logistics across the organization.
 </li>
 <li>
 Collaborate directly with senior operational leadership (COO, Ops Directors) to align roadmap with business priorities.
 </li>
 <li>
 Navigate cross-functional dependencies across warehouse, logistics, engineering, support, and finance teams.
 </li>
 <li>
 Mentor junior product managers and promote best practices in execution and delivery.
 </li>
 </ul>
 
 
 
 
 
 Data-Driven Optimization
 
 
 
 
 
 <ul>
 <li>
 Use operational analytics to identify bottlenecks and drive continuous improvement.
 </li>
 <li>
 Monitor KPIs such as throughput, delivery success rate, return rates, and cost per order.
 </li>
 <li>
 Lead experimentation and process optimization initiatives to improve operational performance.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, Business, or related field.
 </li>
 <li>
 MBA or advanced degree is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience (Mandatory)
 
 
 
 
 
 <ul>
 <li>
 8+ years of product management experience.
 </li>
 <li>
 Minimum 4 years of direct experience in WMS, logistics, or supply chain systems.
 </li>
 <li>
 Proven ownership of at least one full WMS implementation or major system overhaul.
 </li>
 <li>
 Experience leading multi-warehouse or multi-city system rollouts.
 </li>
 <li>
 Demonstrated measurable impact on operational KPIs (throughput, SLA, cost per order).
 </li>
 <li>
 Direct exposure to senior operational stakeholders (COO / Ops Directors).
 </li>
 </ul>
 
 
 
 
 
 Technical Expertise
 
 
 
 
 
 <ul>
 <li>
 Strong hands-on understanding of WMS platforms and logistics systems.
 </li>
 <li>
 Experience leading complex integrations across ERP, OMS, courier platforms, and inventory systems.
 </li>
 <li>
 Solid understanding of APIs, system dependencies, and operational tech architecture.
 </li>
 <li>
 Experience working in Agile environments using tools such as JIRA and Confluence.
 </li>
 <li>
 Strong analytical capabilities; familiarity with SQL and data visualization tools (Tableau, Power BI) preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Floward
 
 
 
 
 
 
 Floward is the leading online flowers and gifting company in the Middle East and the UK. Founded in 2017, the company has expanded its operations to nine countries within five years. We are committed to creating seamless and innovative gifting experiences by sourcing flowers daily from ethical growers and partnering with leading local and international brands. Operating in 37 cities across the MENA region and London, UK, Floward guarantees same-day delivery through its own refrigerated fleet to ensure freshness and quality.
 
 
 
 
 
 🌐
 
 https://floward.co/
 
 
</div>

Senior Product Manager I

dLocal

<div>
 Why should you join dLocal?
 
 
 dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world&rsquo;s fastest-growing, emerging markets.
 
 
 By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people&rsquo;s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
 
 
 The candidate will be part of Growth Ops &amp; Partnerships, working closely with Operations and Commercial teams to turn strategic partnerships into sustainable TPV, margin, and resilience at regional level.
 
 
 
 Role Description (goals And Objectives)
 
 
 
 <ul>
 <li>
 Own and nurture relationships with key regional partners (e.g., processors such as Fawry, Capitec, Paystack, PayU and similar players) and relevant new payment method regulators, becoming dLocal&rsquo;s &ldquo;face in the market&rdquo;
 </li>
 <li>
 Translate global strategy into local execution: jointly define and run joint business plans with priority partners to unlock TPV, improve economics, and strengthen our product capabilities
 </li>
 <li>
 Drive partner performance and resilience: monitor health (conversion, uptime, SLAs, costs), coordinate incident follow-up, and push for redundancy and new capabilities where needed
 </li>
 <li>
 Bridge external stakeholders and internal teams (Product, Ops, Finance, Fraud, Compliance, Legal, Public Affairs) so that commercial opportunities and regulatory changes turn into concrete, on-time deliveries
 </li>
 <li>
 Anticipate and shape regulatory and scheme agendas in the region, working hand-in-hand with regulators, card schemes and industry forums where relevant
 
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner &amp; regulator relationship management
 </li>
 <li>
 Build and maintain senior, multi-level relationships (C-level, product, ops, risk, regulatory) with:
 </li>
 <li>
 Priority local partners (e.g., Fawry, Capitec and similar financial institutions in Africa and Asia)
 </li>
 <li>
 Regulators, and central banks relevant to our business (directly or via Public Affairs / Legal)
 </li>
 <li>
 Act as a single point of contact for your region for key partners, ensuring consistent communication and fast, coordinated responses to issues and opportunities
 </li>
 <li>
 Joint business planning &amp; execution
 </li>
 <li>
 Lead joint business plans with selected partners: TPV growth, product roadmap, marketing initiatives, and performance / cost targets
 </li>
 <li>
 Identify and prioritize new workstreams: new countries, products (APMs, BNPL-like rails, wallets), features (network tokens, 3DS, card-present, RTP), or commercial models (rev-share, incentives)
 </li>
 <li>
 Work with internal teams to secure resources and unblock decision-making (e.g., pricing, tech investment, risk appetite) needed to deliver on those plans
 </li>
 <li>
 Performance, economics &amp; risk
 </li>
 <li>
 Monitor partner health scores: approval rates, latency, uptime, incident volume, SLAs, and TPV/margin contribution by corridor and merchant cluster
 </li>
 <li>
 Proactively drive cost and NTR improvements (pricing, FX spreads, fee tiers, incentives), in coordination with Finance and Global Partners &amp; Enablement
 </li>
 <li>
 Ensure redundancy for critical flows (fallback providers, alternative routes) in your region, aligned with global resilience targets
 </li>
 <li>
 Regulatory &amp; scheme alignment
 </li>
 <li>
 Track regulatory and scheme developments affecting our operations in the region; turn them into clear impact assessments and action plans for internal teams
 </li>
 <li>
 Support license, audit, and compliance work by providing local context, partner input, and market benchmarks as needed
 </li>
 <li>
 Internal leadership &amp; collaboration
 </li>
 <li>
 Be the regional &ldquo;go-to&rdquo; person for partner and regulator topics for Growth Ops &amp; Partnerships, Core Ops, and Commercial teams
 </li>
 <li>
 Contribute to playbooks, onboarding materials, and templates so that partner management becomes scalable and repeatable across countries and teams
 
 
 
 </li>
 </ul>
 
 Ideal Candidate &ndash; Capabilities And Background
 
 
 
 <ul>
 <li>
 Experience
 </li>
 <li>
 8&ndash;12+ years in payments / fintech / banking / card schemes, with a focus on partnerships, business development, or strategic account management
 </li>
 <li>
 Proven track record owning senior relationships with:
 </li>
 <li>
 Major banks / wallets / processors or
 </li>
 <li>
 Card schemes (Visa, Mastercard, etc.) or
 </li>
 <li>
 Regulators / central banks / public authorities in financial services
 </li>
 <li>
 Hands-on experience working on joint initiatives across commercial, product, operations and compliance (e.g., new payment methods, cross-border corridors, regulatory-driven launches)
 </li>
 <li>
 Capabilities
 </li>
 <li>
 Strong relationship builder and influencer, comfortable with C-level discussions and detailed operational follow-up
 </li>
 <li>
 Structured, analytical mindset: able to work with TPV, conversion, cost and margin data to define priorities and quantify impact
 </li>
 <li>
 Excellent communicator (written and verbal) in English; additional regional languages are a plus (Arabic, French, Portuguese, etc. depending on region)
 </li>
 <li>
 High ownership and bias to action: moves from problem to plan to execution, and is comfortable dealing with ambiguity and incomplete information
 </li>
 <li>
 Ability to navigate complex organizations (internally and externally), aligning diverse stakeholders towards clear, measurable outcomes
 </li>
 <li>
 Nice to have
 </li>
 <li>
 Experience working with, or within, large global merchants, networks, or PSPs
 </li>
 <li>
 Exposure to BNPL, wallets, RTP, and alternative payment methods strategies in emerging markets
 </li>
 <li>
 Prior experience interacting with African or Asian regulators, central banks or industry associations
 
 
 
 </li>
 </ul>
 What do we offer?
 
 
 Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
 
 
 <ul>
 <li>
 Flexibility: we have flexible schedules and we are driven by performance
 </li>
 <li>
 Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
 </li>
 <li>
 Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
 </li>
 <li>
 Learning &amp; development: get access to a Premium Coursera subscription
 </li>
 <li>
 Language classes: we provide free English, Spanish, or Portuguese classes
 </li>
 <li>
 Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
 </li>
 <li>
 dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We&rsquo;ve got your back!
 
 
 
 </li>
 </ul>
 
 Flexibility in how you work:
 
 We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
 
 
 What happens after you apply?
 
 
 Our Talent Acquisition team is invested in creating the best candidate experience possible, so don&rsquo;t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
 
 
 Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Regional Partner Relations Lead – EMEA

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

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