customer service representative Jobs in Pakistan

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customer support representative Jobs in Pakistan

customer support representative

customer sales representative Jobs in Pakistan

customer sales representative

customer support executive Jobs in Pakistan

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customer service representative (remote) Jobs in Pakistan

customer service representative (remote)

customer service quality assurance specialist remote

Anekor Pakistan

We are hiring Customer Service Quality Assurance Specialist (Remote) for one of our clients.Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree</li><li>2&ndash;4 years of experience in Customer Service or Quality Assurance (BPO/Call - Center preferred)</li><li>Strong analytical skills with excellent verbal and written communication</li><li>Proficiency in MS Office and ability to work independently in a remote environment</li></ul>Interested candidates can apply at:heena@anekorpakistan.comCC: prinka.kumari@anekorpakistan.comJob Type: Full-timeWork Location: Remote

Customer Service Quality Assurance Specialist (Remote)

anekor

We are urgently looking for Customer Service Quality Assurance Specialist (Remote) for one of our clients.Responsibilities<ul><li>Monitor and evaluate customer service interactions (calls, emails, chats) based on predefined quality standards</li><li>Identify performance gaps and provide constructive feedback to customer service representatives</li><li>Develop and maintain quality assurance scorecards and evaluation criteria</li><li>Conduct regular audits and prepare quality reports with actionable insights</li><li>Collaborate with team leaders and trainers to improve service quality and processes</li><li>Track key performance indicators (KPIs) such as CSAT, FCR, and response time</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency</li><li>Participate in calibration sessions to ensure consistency in evaluations</li><li>Support training and coaching initiatives based on quality findings</li></ul>Requirements<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree (any discipline)</li><li>2&ndash;4 years of experience in customer service or quality assurance (preferably in a call center or BPO environment)</li><li>Strong analytical and problem-solving skills</li><li>Excellent verbal and written communication skills</li><li>Ability to provide constructive and objective feedback</li></ul>Work Location: Remote

HOF Immigration Services

Job OverviewWe are looking for a sharp, detail-oriented Call Quality Assurance Specialist to join our operations team. You will be the ears of the business &mdash; listening to calls, ensuring our team is following the right processes, and helping us continuously raise the bar on client communication.What You Will Do<ul><li>Monitor and evaluate recorded and live calls against HOF Migration's SOPs and internal quality manual</li><li>Score calls using a structured evaluation scorecard and maintain accurate records</li><li>Identify patterns, recurring errors, and compliance gaps across the team</li><li>Escalate calls involving serious breaches, incorrect advice, or unprofessional conduct</li><li>Provide clear, constructive written feedback to team leaders and HR</li><li>Prepare daily and weekly quality reports for management</li><li>Track and analyze performance metrics (conversion quality, CSAT, compliance adherence)</li><li>Ensure adherence to data privacy and client confidentiality standards</li></ul>Who We Are Looking For<ul><li>Bachelor&rsquo;s degree in Business, Communications, HR, or related field</li><li>2&ndash;4 years of experience in call quality assurance, call monitoring, or a customer service environment</li><li>Excellent written and verbal communication in English</li><li>Strong understanding of call center KPIs and QA frameworks</li><li>Excellent listening, auditing, and analytical skills</li><li>Comfortable working with MS Excel or Google Sheets for logging and reporting</li><li>Highly organized, objective, and able to work independently</li><li>Trustworthy and discreet when handling sensitive client information</li></ul>Working Hours: 11:00 AM &ndash; 8:00 PM (Monday-Saturday)Work Location: In person

Call Quality Assurance Specialist

Systems Limited

<div>
 
 The Content Authoring Senior Specialist is responsible for creating, managing, and optimizing digital content across websites, mobile app, and self-service digital channels. The role ensures content accuracy, consistency, and alignment with the Company&rsquo;s brand voice while enhancing customer engagement and overall digital experience through data-driven content improvements. This position works closely with Marketing, Product, and Customer Experience teams to support digital campaigns, customer journeys, and SEO performance.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the end-to-end content lifecycle across web, app, and self-service platforms, ensuring accuracy, consistency, and brand alignment.
 </li>
 <li>
 Create, publish, and maintain digital content including banners, offers, FAQs, and product pages using CMS tools, while ensuring UX and visual consistency.
 </li>
 <li>
 Collaborate with Marketing, Product, and CX teams to align content with digital campaigns, customer journeys, and segment-specific strategies.
 </li>
 <li>
 Review and validate all live content to ensure compliance, accuracy, localization, and quality assurance standards.
 </li>
 <li>
 Support digital campaigns through timely content updates and enhancements across channels.
 </li>
 <li>
 Leverage analytics and SEO insights to continuously optimize content performance and improve customer engagement.
 </li>
 <li>
 Ensure adherence to content governance, version control, and best practices across digital platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Digital Media, or a related field.
 </li>
 <li>
 
 7+ years
 
 of experience in digital content authoring, content management, or a similar role.
 </li>
 <li>
 Hands-on experience with CMS platforms such as
 
 Adobe Experience Manager (AEM), WordPress, Sitecore
 
 , or equivalent tools.
 </li>
 <li>
 Working knowledge of
 
 basic HTML/CSS
 
 .
 </li>
 <li>
 Strong understanding of SEO best practices, content analytics, and UX principles.
 </li>
 <li>
 Excellent stakeholder management and cross-functional collaboration skills.
 </li>
 <li>
 Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Content Authoring Specialist

NCRI PAKISTAN PVT. LTD.

NCRi Solutions is seeking a versatile and highly experienced Specialist - Quality Assurance Engineer to join the Group Digital &amp; Technology team at AGI. In this role, you will act as a &quot;QA Floater,&quot; providing critical support across multiple platforms with a heavy focus on Mobile and Web applications. You will be the champion of a &quot;quality-first&quot; mindset, designing and executing test strategies that ensure our software solutions meet the highest standards of reliability and customer experience.Responsibilities:<ul><li>Align QA strategies with business objectives, product roadmaps, and customer expectations.</li><li>Ensure scalable and consistent testing practices across all mobile and web projects.</li><li>Promote Agile/Scrum best practices and a culture of continuous improvement.</li><li>End-to-End Testing: Design, develop, and execute comprehensive manual and automated test cases.</li><li>Test Automation: Build and maintain robust automation frameworks for mobile (iOS/Android) and web platforms.</li><li>API &amp; Integration: Perform rigorous API testing (REST/SOAP) and validate database integrity using SQL.</li><li>Performance &amp; Security: Conduct performance, load, and regression testing to ensure system stability.</li><li>Defect Management: Identify, document, and track software defects, collaborating closely with developers for timely resolution.</li><li>CI/CD Integration: Integrate automated tests into CI/CD pipelines to facilitate rapid, high-quality releases.</li></ul>Key requirements:<ul><li>Minimum of 7+ years in Quality Assurance.</li><li>At least 5 years of hands-on experience specifically in Mobile and Web QA activities.</li><li>Proven experience working within Agile/Scrum frameworks in a large corporate environment.</li><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related Engineering subject.</li></ul>Preferred<ul><li>ISTQB Foundation or Advanced certification.</li><li>Microsoft Azure Fundamentals or Developer Associate certification.</li></ul>Technical Skill Set<ul><li>Proficiency in Selenium (Java), Appium, Playwright, or Cypress.</li><li>Testing Frameworks: TestNG, Rest Assured, and Postman for API testing.</li><li>Familiarity with JMeter or Gatling.</li><li>Strong understanding of Git and CI/CD processes.</li><li>Ability to write and execute complex SQL queries.</li><li>Maintain a leakage rate of less than 5%.</li><li>Achieve 95&ndash;100% functional coverage and 70&ndash;90% automation coverage.</li><li>100% completion of committed test cases per sprint.</li></ul>Job Type: Full-timeWork Location: In person

Specialist - Quality Assurance Engineer

Amigos BPO

<div>
 
 We are seeking a Quality Assurance Specialist for our expanding call center operations. Ideal candidate would possess at least 1 year of QA Assurance experience from a reputed USA based BPO and be equipped with exceptionally honed listening skills.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Perform live call monitoring and provide trend data to the site management team.
 </li>
 <li>
 Perform daily evaluations of customer interacting departments.
 </li>
 <li>
 Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
 </li>
 <li>
 Making and sharing daily productivity reports.
 </li>
 <li>
 Participate and coordinate in calibration sessions.
 </li>
 <li>
 Call Scoring according to call evaluation.
 </li>
 <li>
 Provides feedback to Sales reps, team leaders, and managers.
 </li>
 <li>
 Conduct feedback and training sessions for reps.
 </li>
 <li>
 Resolve any disputes filed by reps, TLs, and/or Managers.
 </li>
 <li>
 Prepares and analyses internal and external quality reports for management staff review.
 </li>
 <li>
 Perform any and all other duties as assigned.
 </li>
 <li>
 Achieve all daily and monthly KPIs.
 
 
 </li>
 </ul>
 
 Qualifications And Skills Needed
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree is preferred.
 </li>
 <li>
 Excellent English communication skills with a good ear for American accent and vernacular.
 </li>
 <li>
 Must be comfortable with working night shift.
 </li>
 <li>
 Excellent verbal, written, and interpersonal communication skills.
 </li>
 <li>
 One year experience as call center QA is a MUST
 </li>
 <li>
 Excellent proficiency in MS-Excel (Stats/Graphs)
 </li>
 <li>
 Adaptability.
 </li>
 <li>
 Detail oriented.
 </li>
 <li>
 Exceptional listening and analytical skills.
 </li>
 <li>
 Selection Process.
 </li>
 <li>
 Candidates will first go through an assessment test.
 </li>
 <li>
 Only those candidates who pass the assessment test will go through the next round of interviews.
 
 
 </li>
 </ul>
 
 What are we offering?
 
 
 
 <ul>
 <li>
 Excellent remuneration
 </li>
 <li>
 Health Insurance (Self &amp; spouse)
 </li>
 <li>
 A chance to work with the Nation&rsquo;s largest and premium BPO network.
 </li>
 </ul>
</div>

Quality Assurance Specialist

METRO Pakistan (Pvt) Limited

<div>
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
 
 
 METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
 
 
 
 Job Description
 
 
 
 **Quality Assurance Executive/Specialist - Responsibilities**
 
 
 <ul>
 <li>
 Manage and supervise in-store QA activities, ensuring compliance with METRO standards and local regulations; conduct statistical reporting and analysis to improve compliance performance
 </li>
 <li>
 Implement and strengthen FSSC 22000, Halal, and METRO Corporate Standards; act as Food Safety Team Leader
 </li>
 <li>
 Ensure statutory and regulatory requirements are met through coordination with relevant stakeholders, authority agencies, and internal departments
 </li>
 <li>
 Coordinate training programmes on food safety, quality, and legality aspects across the organisation
 </li>
 <li>
 Establish and maintain SOPs/WIs aligned with company standards and national regulations, including product monitoring and labelling systems
 </li>
 <li>
 Handle customer complaints, quality incidents, and crisis management, including product recalls and returns
 </li>
 <li>
 Develop and implement document and data control systems
 </li>
 <li>
 Reduce quality-related losses through collaboration with operations and QA teams to identify improvement opportunities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelors/Masters
</div>

Quality Assurance Executive/Specialist

Explore 5404+ Customer service quality assurance specialist remote in Pakistan this May. Find roles across top companies and apply now to boost your career.

5404 customer service quality assurance specialist remote jobs In Pakistan

Customer Service Quality Assurance Specialist (Remote)

Customer Service Quality Assurance Specialist (Remote)

Call Quality Assurance Specialist

Content Authoring Specialist

Specialist - Quality Assurance Engineer

Quality Assurance Specialist

Quality Assurance Executive/Specialist