customer service representative Jobs in Karachi Pakistan

customer service representative

customer support representative Jobs in Karachi Pakistan

customer support representative

chat support representative Jobs in Karachi Pakistan

chat support representative

front desk officer Jobs in Karachi Pakistan

front desk officer

customer care executive Jobs in Karachi Pakistan

customer care executive

customer service receptionist

Creative HR Solutions (Pvt.) Ltd.

Job Summary: The Customer Service Representative will be the primary point of contact for customers and network agents (International), ensuring their needs are met efficiently and professionally. This role is crucial in maintaining customer satisfaction by providing timely responses and solutions to inquiries related to freight forwarding services.Key Responsibilities:<ul><li>Respond to customer inquiries and provide detailed information on freight forwarding services.</li><li>Handle and resolve customer complaints promptly and professionally.</li><li>Coordinate with operations and logistics teams to ensure timely delivery of shipments.</li><li>Keep customers informed about shipment status and any changes in delivery schedules.</li><li>Maintain accurate customer records and update the CRM system regularly.</li></ul>Qualifications:<ul><li>Prior experience in customer service within the logistics or freight forwarding industry. PREFERABLE</li><li>Excellent communication and problem-solving skills.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to handle high-pressure situations effectively.</li><li>Minimum Education has to be Graduate.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your Educational Qualification?</li><li>How much experience do you have as Customer Services Represenative?</li><li>Have you worked in Freight Forwarding Industry? If yes, please specify name &amp; tenure of your employment?</li><li>What is your current salary &amp; benefits?</li><li>What is your expected salary?</li><li>What is your notice priod from your current employment?</li></ul>Work Location: In person

Customer Services Representative (Local & International Desk)

Aeon & Trisl Real Estate PVT. LTD.

Location: Clifton, KarachiTimings: Monday &ndash; Saturday | 9:45 a.m. &ndash; 7:00 p.mJob Type: Full-timeSalary: Fixed salary plus performance bonusesApply at: pak-careers@aeontrisl.comOur Website: www.aeontrisl.pkAbout UsAeon &amp; Trisl Real Estate is an award-winning, globally recognised real estate group headquartered in Dubai, with regional operations in Karachi and London. With over 16 years of excellence, we pride ourselves on delivering comprehensive real estate solutions under one roof from property consultancy to post-sale support. Our reputation is built on professionalism, integrity, and unmatched customer service. As part of our growing team in Pakistan, we are committed to setting new industry benchmarks in service excellence, innovation, and client satisfaction.Job OverviewWe are seeking a highly motivated and adaptable Customer Service Representative to manage client communication across multiple channels. You&rsquo;ll be the first point of contact for our clients reflecting our brand&rsquo;s commitment to high-quality service. This role is ideal for individuals who thrive in fast-paced environments, can manage a high volume of calls, and take ownership of delivering exceptional client experiences.Key Responsibilities<ul><li>Professionally manage a high volume of inbound and outbound calls</li><li>Understand client needs and provide accurate, timely information</li><li>Adapt scripts to suit customer tone, queries, and individual preferences</li><li>Maintain CRM records and follow up on active leads</li><li>Apply a consultative and empathetic approach in client conversations</li><li>Support lead generation and assist with internal coordination</li><li>Ensure smooth communication flow between clients and relevant departments</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree (any discipline)</li><li>Previous experience in customer service, call centres, or sales support roles preferred</li><li>Fluent in English; bilingual candidates are encouraged to apply</li><li>Ability to confidently manage inbound and outbound calls</li><li>Familiarity with CRM tools and customer documentation practices</li><li>Excellent verbal communication, listening, and problem-solving skills</li><li>Comfortable following scripts while adapting tone as needed</li><li>Eagerness to learn, confidence in communication, and professional presentation</li><li>Quick learner with strong attention to detail and a customer-focused attitude</li><li>Must be able to commute independently to our Clifton office</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 40,000 &ndash; 65,000 (based on experience, skillset, and ability to handle tasks effectively)</li><li>Performance-Based Incentives: Awarded based on quality of client communication, lead accuracy, and contribution to successful sales conversions</li><li>Annual Performance Bonuses</li><li>Opportunities for advancement into client relations, sales, or coordination roles</li><li>Learn from experienced teams with exposure to both local and international property markets</li><li>Supportive Team Environment &amp; Recognition Culture</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior customer service or call-handling experience? </li><li>Are you comfortable working on-site (Clifton Block 4) from 10:00 a.m. to 7:00 p.m., 6 days a week? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative - International & Local (Female Candidates)

Jinnah tutors academy

Jinnah Tutor Academy is hiring a Female Customer Service Representative for a calling-based role at our office.Job Details<ul><li>Position: Customer Service Representative (CSR)</li><li>Gender Requirement: Female only</li><li>Job Type: Full-time</li><li>Work Type: Calling-based (handling inquiries &amp; follow-ups)</li><li>Timings: 11:30 AM &ndash; 8:00 PM</li><li>Location: RJ Mall, Karachi</li></ul>Responsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Respond to parents&rsquo; and students&rsquo; inquiries regarding tuition services</li><li>Maintain call records and basic follow-up details</li><li>Coordinate with the internal team for lead handling</li><li>Provide accurate information about tutors, subjects, and packages</li></ul>Requirements<ul><li>Female candidate (mandatory)</li><li>Good communication skills (Urdu &amp; basic English)</li><li>Confident phone handling and polite attitude</li><li>Basic computer knowledge (calls, WhatsApp, simple data entry)</li><li>Prior customer service or call center experience is a plus (not mandatory)</li></ul>What We Offer<ul><li>Friendly and professional work environment</li><li>Fixed working hours</li><li>Opportunity to grow with a reputed education academy</li><li>Competitive salary (based on experience)</li></ul>Location: RJ Mall, Karachi Apply now if you are confident, energetic, and ready to work in a calling-based customer service role.Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Female Customer Service Representative

Masha Allah Builder's

Customer Service Executive ( Female Night Shift)We are looking for an Customer service Executive Ebook with having a minimum of 1-2 or more years of experience in Ebook Front salesIf you have excellent communication skills, fluent in English, and have a strategy for reaching out to potential customers to demonstrate our services and products through Phone and email. Then we're definitely looking forward to contact you.Responsibilities: In charge of locating and contacting potential customers as well as keeping in touch with current ones.Creates and executes sales strategy to meet the business's revenue goals. This entails establishing sales goals, spotting sales opportunities, and creating closing strategies. Ensure meeting monthly sales target of 3K USD ,Responding and making follow ups with the clients timely Demonstrating the benefits and features of the ebook products to clients, as well as answering any questions they may have about the product. Negotiates sales contracts with clients, ensuring that the terms and conditions are favourable for both the client and the company. Tracks and analyses sales data to identify trends and opportunities for growth. They may also provide feedback to the company on the performance of the ebook products.Works closely with other departments within the company, such as marketing and product development, to ensure that sales strategies are aligned with overall business goals.Requirements: At least 01-2 year of experience in ebook sales or a related fieldStrong understanding of online platforms for ebook sales. Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organizational and project management skillsPassion for books and a desire to stay up-to-date with new releases and industry trendsQualificationGraduate.Apply by: careers@vibranttechnologie.comJob Type: Full-timeTimings &amp; Days ( 08:00pm to 05:00pm ) Mon-FriWork Location: In personJob Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Executive (Female Night Shift)

Zidello

We are looking for a customer service representative for our dynamic team. The ideal candidate will have experience in similar role preferably in life insurance or real estate industry.REQUIREMENTSExperience in receptionist or in a related field.Must be computer literate.Ability to handle administrative tasks efficiently.Excellent customer service skills.Experience in handling marketing calls will be preferred.RESPONSIBILITIESManage front desk operationsAssist with marketing callsHandle customer inquiriesHOW TO APPLY:Interested candidates can send their cv to zidelloecom@gmail.com with a subject line &ldquo; CSR APPLICATION&rdquo; or contact us on +92 330 2491520Job Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

Customer Service Representative

At-Desk PVT LTD

Job description:<ul><li>Carry out duties to assist the UK customer service department.</li><li>Taking care of incoming and outgoing calls.</li><li>Conversing with a caller while adhering to several communication scripts.</li><li>Engaging with customers via phone, chat, and other relevant channels.</li><li>Determining the needs of the client, responding to inquiries, and offering alternatives or solutions.</li><li>Maintaining structured chat logs</li><li>Hitting targets and enhancing performance.</li><li>Taking care of client accounts</li><li>Carrying out data entry duties as required.</li></ul>Requirements for Skills<ul><li>Global Call Center Background Communication Skills: Fluency in English</li><li>Confidence in Speaking, and Good Listening</li><li>Ability to Multitask</li><li>Outstanding internet and computer skills.</li><li>A creative, adaptable, flexible, and enthusiastic mindset.</li><li>Availability for the 5:00 PM &ndash; 1:00 AM shift (Mon&ndash;Fri).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative - UK Based

Hyundai Shahrah-e-Faisal

We&rsquo;re looking for a Receptionist to be the face of our dealership and provide top-notch service to our valued customers.Key Responsibilities:<ul><li>Greets Dealership customers and determines the nature of their visit.</li><li>Directs customers to the correct department, notifies the appropriate person that a customer is waiting and</li><li>introduces the customer to a salesperson.</li><li>Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.</li><li>Communicates with callers and visitors in a professional, friendly and efficient manner.</li><li>Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.</li><li>Enters data into prospect tracking system and runs prospect reports for managers weekly.</li><li>Communicates messages to the appropriate parties in a timely manner.</li><li>Types memos, correspondence, reports and other documents.</li><li>Assists service customers during the morning and evening service rush whenever possible.</li><li>Assists with clerical duties as requested.</li><li>Maintains a professional appearance.</li><li>Other tasks as assigned.</li></ul>Location: airport, KarachiGender Preferred: FemaleQualifications: Graduation PreferredIf you have what it takes to be the first point of contact at a leading dealership, apply now and take the next step in your career!Apply at: ali.haider@hyundai-shf.comJob Type: Full-timeWork Location: In personApplication Deadline: 19/10/2024

Receptionist (Female)

Explore 730+ Customer service receptionist in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.