customer service rep

SRS Distribution

<div><b>Position Summary</b><p>
The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.</p><b><br>
Duties &amp; Responsibilities</b><ul><li>
Provide professional phone, face-to-face, and written customer communications.</li><li>
Greet customers and determine problems, orders, or reasons for calling.</li><li>
Identify when to route questions to sales staff.</li><li>
Take orders at the sales counter and over the phone.</li><li>
Use company computer systems for order entry.</li><li>
Complete sales orders and tender cash sales.</li><li>
Develop product knowledge to assist customers.</li><li>
Maintain a clean and properly stocked showroom.</li></ul><br>
<b>
Basic Qualifications</b><ul><li>
High school diploma or GED equivalent.</li><li>
Ability to self-manage and interact comfortably with the public.</li><li>
Strong organizational skills and attention to detail.</li><li>
Bilingual preferred.</li><li>
Strong computer skills.</li><li>
Communicate professionally, both verbally and in writing.</li></ul><br>
<b>
Physical Requirements</b><ul><li>
Remain in a stationary position in an office environment approximately 70% of the time.</li><li>
Occasionally move about the office.</li><li>
Operate basic office machinery.</li><li>
Work primarily in an office environment.</li></ul><br>
<b>
Required Cognitive Skills</b><ul><li>
Problem solve and prioritize tasks.</li><li>
Manage stress and deadlines.</li><li>
Multitask effectively.</li><li>
Analyze information and communicate solutions.</li><li>
Demonstrate sound judgement and initiative.</li></ul><p><br>
This job description is subject to change at any time.</p><p><i><br>
Launch your career with a national building materials distributor and discover opportunities for growth and advancement.</i></p><p></p>
The base salary for this position typically falls within the range of $25.19 to $32.07 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.<p></p><p>
Job Location:</p>
Karpp - Boston<p><br>
</p>480 East First Street Boston, MA 02127<p>
&lrm;
</p>As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.<p>
&lrm;
</p>Medical, Dental, Vision, Disability &amp; Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays &amp; Vacation Days, Professional Growth Opportunities, Development &amp; Training Programs<p>
&lrm;&lrm;
</p><ul><li>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
</li></ul><h3 class="jobSectionHeader"><br>
<b>Benefits</b></h3>
<div><div><div><div><ul><li>Competitive salaries for all team members paid weekly</li>
<li>401(k) Retirement Plan with company matching</li>
<li>Employee Stock Purchase Program</li>
<li>Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays</li>
<li>Paid Parental Leave, Adoption Assistance Program</li>
<li>Medical, Dental and Vision Benefits</li>
<li>Flexible and Dependent Care Spending Accounts</li>
<li>Company paid Life insurance and Short-Term Disability</li>
<li>Additional Life Insurance and Long-Term Disability also offered</li>
<li>Mental, Physical and Emotional Well-Being Programs for Employees and Families</li>
<li>Wellness Program and Safety Program with Bonuses for our Drivers</li>
<li>Employee Referral Bonus Program</li></ul></div></div></div></div></div>

Customer Service Rep

Socomec Group

<div><p><b>Socomec Group </b>(Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.
<br>
<b>Socomec North America </b>(NAM) is Socomec&rsquo;s organization overseeing all operations in North America.<br>
</p><p></p><p><b>About This Role
</b></p><p>This role leads a team of field service professionals delivering, commissioning, maintenance, and technical support for Socomec&rsquo;s low voltage product portfolio, especially in critical applications such as data centers, hospitals, and other mission-critical environments. Ensure operational excellence, customer satisfaction, and compliance with safety and quality standards, while directly influencing revenue recognition, cost management, and new business acquisition within their assigned region.<br>
</p><p></p><p><b>Key Responsibilities And Accountabilities
</b></p><ul><li>Oversee and coordinate all field service activities for Socomec&rsquo;s low voltage products in the assigned region.
</li><li>Ensure timely and effective execution of service orders (, commissioning, preventive and corrective maintenance, emergency response).
</li><li>Build and maintain strong customer relationships, acting as the primary escalation point for complex technical or service issues.
</li><li>Drive customer satisfaction and retention through proactive communication, site visits, and regular performance reviews.
</li><li>Recruit, train, mentor, and evaluate a team of field service engineers and technicians (including third-party contractors as needed).
</li><li>In collaboration with NAM Technical Advanced Support (TAS) develop and implement training plans to ensure technical competency and safety compliance.
</li><li>Plan and allocate resources to meet service demand, optimize scheduling, and ensure efficient use of labor and materials.
</li><li>Monitor and report on key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, service revenue, and cost control.
</li><li>Directly influence revenue recognition, cost management, and contract (new business) acquisition through effective service delivery and customer engagement.
</li><li>Support sales and business development by identifying service opportunities and assisting with proposals and customer presentations.
</li><li>Champion a safety-first culture; ensure all team members adhere to health and safety regulations and company policies.
</li><li>Conduct risk assessments, safety audits, and incident investigations as required.
</li>Maintain up-to-date certifications and training for all team members.<br>
<li>
</li></ul><p></p><p><b>Essential Qualifications, Experience, And Skills
</b></p><ul><li>Bachelor&rsquo;s degree in Electrical Engineering or related field (or equivalent experience).
</li><li>Over 7 years of experience in field engineering/services, with at least 3 years in a supervisory or management role.
</li><li>Strong technical knowledge of low voltage AC/DC systems and critical power applications.
</li><li>Strong organizational skills; able to manage multiple priorities in a fast-paced environment.
</li><li>Understanding of electrical principals and three-phase power
</li>Expertise in electrical safety <li>- arc flash prevention and protection, including National Fire Protection Association (NFPA) 70E certification; grounding, and lock-out/tag-out procedures
</li><li>General understanding of power electronics (controls and power management systems)
</li><li>General understanding power systems analysis: power quality, coordination studies, etc.
</li><li>Ability to read and apply one-line drawings.
</li><li>Extensive experience using digital multi-meters, Ohmeters, power quality analyzers
</li><li>Familiarity with data center operations and power systems design. Understanding of critical power applications; AC &amp; DC power systems.
</li><li>Familiarity with National Electric Code requirements.
</li><li>Proficient with MS Office and service management software
</li><li>Strong leadership and communication.
</li><li>Demonstrated leadership, team-building, and people management skills.
</li><li>Effective verbal and written communication skills.
</li><li>Financial acumen to understand and influence revenue recognition, cost management, and contract acquisition.
</li>Foster a culture of accountability, teamwork, and professional growth.<br>
<li>
</li></ul><p></p><p><b>Additional Specific Requirements
</b></p><ul><li>Valid driver&rsquo;s license and ability to travel extensively within the region; occasional international travel may be required.
</li><li>Ability to pass background checks and drug screening as required by customers. Combination of field work (customer sites, data centers, hospitals, etc.) and remote/home office.
</li><li>On-call availability for emergency support, including after-hours and weekends, on a rotating basis.
</li>Extensive travel within the assigned region.<br>
<li>
</li></ul><p></p><p><b>Compensation range: $100,000 &ndash; $125,000 USD<br>
</b></p><p></p><p>Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
</p><p>All applications are reviewed directly by the Socomec North America Talent Acquisition team and other human reviewers. No automated or AI‑based systems are used to make decisions in the application review process.
</p><p>We thank all those who apply. However, only those candidates selected for an interview will be contacted.<br>
</p><p></p><p>#LI-RFD</p></div>

Regional Service Manager

Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
The Retail Sales Worker is responsible for stocking and inventorying products as well as maintaining the appearance and cleanliness of the retail location. The Retail Sales Worker provides general customer service and assistance to guests and may process sales transactions. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Compensation Data</b></h2></div><div><p>
COMPENSATION: The Hourly rate for this position is $16.50 to $16.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.</p><p></p><p><br>
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation</p><p></p><p><br>
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Greets and assists customers while anticipating their needs</li><li>
Ensure product is stocked to appropriate levels and replenishes and arranges items as needed to maintain appearance</li><li>
Operates register, handles cash, and process credit card transactions</li><li>
Responsible for cash handling, safe verifications, and preparing deposits</li><li>
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs.</li><li>
Adheres to cash handling policies and procedures</li><li>
Ensures security of company assets</li></ul><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Previous customer service experience preferred</li><li>
Previous cash handling experience preferred</li><li>
Basic math and counting skills required</li><li>
Demonstrates interpersonal and communication skills, both written and verbal</li><li>
Must be able to work independently with limited supervision</li><li>
Must be available to work flexible hours including evening and weekends</li></ul><p><br>
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Retail Sales Worker - 660 Corp-GSU C-Store

Alan Gray, Inc.

<div><div><div><b>Summary </b>: This role is responsible for data analytics and reporting for the SIMS platform. This role develops and manages client reporting needs. This role fulfills any reporting requirements for internal staff in finance, executive, account management and operations. This role provides client support and implementation services for SIMS existing and new clients. The Data Analyst is part of the Technical Operations team and reports to the Operations Manager. S uccess in this role requires extensive experience in customer service, strong product knowledge and a varied technical acumen.<br>
</div><div></div><div><b>Responsibilities include but not limited to:
</b></div><div><ul><li>Developing and maintaining all SIMS client reporting and requests.
</li><li>Managing client data within the SIMS platform
</li><li>Providing all monthly billing reports for client invoicing to Finance
</li><li>Creating custom reports for internal and external shareholders
</li></ul></div><ul><li>Timely monthly client billing reports
</li><li>Administration of dashboards for managing business operations
</li><li>Quality assurance of SQL Data for SIMS platform
</li><li>Oversee inbound data validation and import process.
</li><li>Assist as needed in the onboarding and implementation of new clients onto the SIMS platform
</li><li>Triage, report and escalate system, performance and client related and application issues
</li><li>Communicate between business, development team and Ops leadership.
</li><li>Work with the development team to provide timely support for any client&rsquo;s needs.
</li><li>Open and document application issues for Development review
</li><li>Handle and process incoming customer service requests through ticketing system or via emails
</li>Maintain ongoing contact with business and developers and stay up to date on system limitations, upgrades and capabilities to always ensure peak system performance.<br>
<li>
<br>
</li></ul><div><b>Qualifications </b>:
</div><div><ul><li>Bachelor&rsquo;s degree in computer science, related degree or equivalent work experience.
</li><li>Strong and demonstrable analytical and reporting skills
</li><li>Experience supporting a SaaS based application
</li><li>Possess the ability to work in a fast-paced and flexible environment.
</li><li>Must be customer focused.
</li><li>Must be able to work individually and within a team framework.
</li>Strong documentation and communication skills.<br>
<li>
</li></ul></div><div></div><div><b>Additional Required Skills:
</b></div><div><ul><li>Microsoft Office Suite
</li><li>Strong working knowledge of Microsoft SQL Server
</li><li>Experience with Reporting Tools (i.e. Crystal Report and Power BI)
</li><li>Experience with HubSpot CRM
</li><li>Experience with JIRA
</li></ul></div><ul><li>Previous Experience with Legal Billing Software Beneficial</li></ul></div></div>

Data Analyst

Alan Gray LLC

<div><div><b>Summary</b>: This role is responsible for data analytics and reporting for the SIMS platform. This role develops and manages client reporting needs. This role fulfills any reporting requirements for internal staff in finance, executive, account management and operations. This role provides client support and implementation services for SIMS existing and new clients. The Data Analyst is part of the Technical Operations team and reports to the Operations Manager. Success in this role requires extensive experience in customer service, strong product knowledge and a varied technical acumen.</div><div></div><div><b><br>
Responsibilities include but not limited to:</b></div><div><ul><li>
Developing and maintaining all SIMS client reporting and requests.</li><li>
Managing client data within the SIMS platform</li><li>
Providing all monthly billing reports for client invoicing to Finance</li><li>
Creating custom reports for internal and external shareholders</li></ul></div><ul><li>
Timely monthly client billing reports</li><li>
Administration of dashboards for managing business operations</li><li>
Quality assurance of SQL Data for SIMS platform</li><li>
Oversee inbound data validation and import process.</li><li>
Assist as needed in the onboarding and implementation of new clients onto the SIMS platform</li><li>
Triage, report and escalate system, performance and client related and application issues</li><li>
Communicate between business, development team and Ops leadership.</li><li>
Work with the development team to provide timely support for any client&rsquo;s needs.</li><li>
Open and document application issues for Development review</li><li>
Handle and process incoming customer service requests through ticketing system or via emails</li><li>
Maintain ongoing contact with business and developers and stay up to date on system limitations, upgrades and capabilities to always ensure peak system performance.</li></ul><div><b><br>
Qualifications</b>:</div><div><ul><li>
Bachelor&rsquo;s degree in computer science, related degree or equivalent work experience.</li><li>
Strong and demonstrable analytical and reporting skills</li><li>
Experience supporting a SaaS based application</li><li>
Possess the ability to work in a fast-paced and flexible environment.</li><li>
Must be customer focused.</li><li>
Must be able to work individually and within a team framework.</li><li>
Strong documentation and communication skills.</li></ul></div><div></div><div><b><br>
Additional Required Skills:</b></div><div><ul><li>
Microsoft Office Suite</li><li>
Strong working knowledge of Microsoft SQL Server</li><li>
Experience with Reporting Tools (i.e. Crystal Report and Power BI)</li><li>
Experience with HubSpot CRM</li><li>
Experience with JIRA</li></ul></div><ul><li>
Previous Experience with Legal Billing Software Beneficial</li></ul></div>

<div>CB2 Sales Associates are at the core of our customers&rsquo; experience. Friendly, outgoing and naturally driven, you&rsquo;re a fan of everything we sell. That enthusiasm brings a level of excitement to our stores that makes shopping fun&mdash;and keeps customers coming back. Under the direction and mentorship of the Leadership Team, your day is dedicated to meeting and exceeding daily sales goals, becoming an expert on our products, answering customers&rsquo; questions and keeping the salesfloor neat and ready to shop.
<p><b>A day in the life as a Sales Associate...</b></p><ul><li>
Support and maintain store sales and service goals and standards as communicated by the leadership team</li><li>
Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers</li><li>
Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork</li><li>
Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers</li><li>
Maintain a working knowledge of current products on the sales floor and sell throughout the entire store</li><li>
Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments</li><li>
Support the company&rsquo;s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators</li><li>
Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase</li><li>
Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide</li><li>
Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate</li><li>
Assist customers with product selections and process all customer orders or returns</li></ul><p></p><p><b>
What you'll bring to the table...</b></p><ul><li>
Excellent interpersonal skills and ability to build rapport with customers and other associates</li><li>
General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system</li><li>
Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning</li><li>
Engage in, maintain and support store safety standards and training</li><li>
Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus</li></ul><p></p><p><b>
We'd love to hear from you if you have&hellip;</b></p></div>

Sales Associate

HallKeen Assisted Living Communities

<div>Description:
<p><b>
Job Title: Wellness Nurse - Licensed Practical Nurse</b></p><p><b>
Location: Susan Bailis Assisted Living Boston, MA 02115</b></p><p><b>
Job Summary:</b></p><p>
The Wellness Nurse is responsible for assisting the Resident Care Director with the overall implementation, delivery and coordination of Resident Care services at the Community. Nurse will also oversee and monitor the medication management program and aides intermittently as they provide care to residents. Meeting the needs of our senior residents is imperative. We pride ourselves on providing the best of care and services at all times.</p><p>
The ideal candidate will have at least 1-3years of assisted living experience.</p><p>
HallKeen/Susan Bailis Assisted Living will promote from within when there are open positions within the portfolio of communities. Free underground parking available.</p>
Requirements:
<p><b>
Duties and Responsibilities:</b></p><p>
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.</p><ul><li>Assist in supervising the medication program and assisting the residents with self-administration of their medication.</li><li>Assist residents with Activities of Daily Living and Independent with Activities of Daily Living as needed.</li><li>Coordinating appointments and services for the residents.</li><li>Maintain positive relations with residents, families and physicians.</li><li>Report any significant incidents and/or changes in the residents needs to the Resident Care Director or Executive Director.</li><li>Assist in the completion of resident assessments and services plans.</li><li>Assist in the training of assisted living staff and participates in orientation of new staff.</li><li>Attend and participates in scheduled in-service programs, training programs and staff meetings.</li><li>Assist with scheduling and staffing of Resident Care Assistants</li><li>Must be available for holidays and weekends.</li><li>Is knowledgeable of and complies with the Executive Office of Elder Affairs regulations for assisted living communities.</li><li>May perform other duties as assigned.</li></ul><p><b>
Minimum Qualifications:</b></p><ul><li>Certification or licensed per state guidelines.</li><li>Licensed Practical Nurse/Licensed Vocational Nurse with a current license in good standing.</li><li>Certification or licensed per state guidelines.</li><li>Must successfully complete all Hallkeen/EOEA specified training programs.</li><li>Able to apply common sense understanding of situations and to carry out detailed and involved written or oral instructions.</li><li>Excellent interpersonal communication skills.</li></ul><p><b>
Required Behavior:</b></p><ul><li>Appearance is neat, clean, and according to dress code.</li><li>Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs. Maintains HIPPA compliance.</li><li>Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.</li><li>Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.</li><li>Able to work cooperatively with a group of people to achieve goals and objectives.</li><li>Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.</li><li>Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.</li></ul><p><b>
Physical Demands:</b></p><ul><li>Physically able to move at least 50 lbs. without assistance.</li><li>Physically able to push and pull equipment and furnishings.</li><li>Physically able to stand for long periods of time.</li></ul><p><b>
Benefits:</b></p><p>
Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit. Employee referral bonus, and resident referral bonus. Free underground parking.</p></div>

Wellness Nurse

Explore 85+ Customer service rep in Boston this January. Find roles across top companies and apply now to boost your career.

85 customer service rep jobs IN Boston

Customer Service Rep

Regional Service Manager

Retail Sales Worker - 660 Corp-GSU C-Store

Data Analyst

Data Analyst

Sales Associate

Wellness Nurse