administrative customer virtual entry-level admin assistant (copy)

customer service representative – administrative

administrative customer virtual entry-level admin assistant (copy) Jobs in Jeddah Saudi Arabia

contracts administrator Jobs in Jeddah Saudi Arabia

contracts administrator

customer service representative – administrative Jobs in Jeddah Saudi Arabia

data entry clerk Jobs in Jeddah Saudi Arabia

data entry clerk

hr support & office manager Jobs in Jeddah Saudi Arabia

hr support & office manager

customer service representative administrative

SkillersZone LLC

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
  </li>
  <li>
   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Representative – Administrative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Administrative Customer Virtual Entry-Level Admin Assistant (copy)

<div>
 Country: Saudi Arabia
 <br/>
 <br/>
 City: Jeddah
 <br/>
 <br/>
 Job Family: Facility Management
 <br/>
 <br/>
 Contract Type: Unlimited-term
 <br/>
 <br/>
 Job ID: 53405
 <br/>
 <br/>
 HR Support &amp; Office Manager
 <br/>
 <br/>
 The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow&reg;, Kiri&reg;, Babybel&reg;, Boursin&reg; Nurishh&reg;, Pom'Potes&reg; and GoGo squeeZ&reg;, as well as some 30 local brands. Together, these brands helped the Group generate sales of &euro;3.6 billion in 2022.
 <br/>
 <br/>
 Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!
 <br/>
 <br/>
 Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!
 <br/>
 <br/>
 <strong>
  #IWorkForAllForGood
  <br/>
  <br/>
 </strong>
 Bel Saudi Arabia is seeking a highly organized and efficient Admin &amp; HR Support Manager to join our team. This individual will be responsible for overseeing the daily operations of the office, providing administrative support to our team in Jeddah office, and ensuring a productive and well-organized work environment. The ideal candidate will have strong interpersonal skills, excellent communication abilities, and a proactive approach to problem-solving. Additionally, this role will place a significant emphasis on HR activities, including payroll management, employee engagement, and recruitment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Office Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the day-to-day operations of the office to ensure a smooth and efficient work environment.
  </li>
  <li>
   Manage office supplies inventory and place orders as necessary.
  </li>
  <li>
   Coordinate maintenance and repair of office equipment and facilities.
  </li>
  <li>
   Implement and maintain office policies and procedures to ensure compliance with company standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Support:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide comprehensive administrative support to the team in Saudi, including managing their travel arrangements/ accommodation.
  </li>
  <li>
   Prepare and edit correspondence, reports, and presentations.
  </li>
  <li>
   Handle confidential information with discretion and professionalism.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial Administration:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in budget preparation and expense tracking.
  </li>
  <li>
   Process invoices, manage petty cash, and handle other financial administrative tasks as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Vendor and Partner Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage relationships with office vendors and service providers.
  </li>
  <li>
   Negotiate contracts and agreements to secure favorable terms and conditions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  HR Support:
  <br/>
  <br/>
 </strong>
 <strong>
  Employee Engagement:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement group initiatives to enhance employee engagement and satisfaction.
  </li>
  <li>
   Organize team-building activities and events to foster a positive work environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Recruitment:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support HRM with the recruitment process, candidate screening, and interview coordination.
  </li>
  <li>
   Ensure a smooth onboarding process for new employees, including orientation and training.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Coordination:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as a liaison between the HR and various functions, ensuring effective communication and collaboration.
  </li>
  <li>
   Support HR functions, including onboarding new employees, maintaining employee records, and coordinating training sessions.
  </li>
  <li>
   Assist in organizing company events, meetings, and conferences.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Project Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee special projects and initiatives as assigned by the KSA Sales Manager &amp; HR Manager.
  </li>
  <li>
   Ensure timely and successful completion of projects, coordinating with cross-functional teams as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance and Reporting:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure compliance with company policies, procedures, and legal regulations.
  </li>
  <li>
   Prepare and submit required reports to management and regulatory bodies.
  </li>
  <li>
   Stay updated on changes in labor laws and regulations to ensure company compliance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Management, Human Resources, or a related field.
  </li>
  <li>
   Minimum of 3 years of experience in HR or administrative roles, preferably within a multinational company.
  </li>
  <li>
   Saudi National is a must.
  </li>
  <li>
   Fluent in English and Arabic both (spoken &amp; written)
  </li>
  <li>
   Strong organizational and multitasking skills.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  </li>
  <li>
   Ability to handle confidential information with integrity and professionalism.
  </li>
  <li>
   Strong problem-solving skills and a proactive approach to work.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 At BEL, we believe in fostering a dynamic and inclusive work environment where innovation and collaboration thrive. Join us and be part of a team that values your contributions and supports your professional growth.
 <br/>
 <br/>
 Click
 <strong>
  "Apply"
 </strong>
 now to take your career to the next level!
</div>


HR Support & Office Manager

Inspire Management Training Center

<p>We are currently seeking a dynamic and motivated <b>Assistant Manager</b> to support the daily operations of a leading entertainment/trampoline park in Taif. This role is ideal for candidates with a passion for customer experience and strong operational management skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Support day-to-day park operations, including opening and closing procedures</li><li>Supervise and guide staff to ensure smooth operations and high performance</li><li>Maintain excellent customer service standards and handle customer inquiries</li><li>Oversee bookings, front desk activities, and guest experience</li><li>Manage cash handling and POS reconciliation</li><li>Monitor inventory levels and assist with caf&eacute; operations</li><li>Ensure compliance with health, safety, and operational standards</li></ul><p><b>Requirements:</b></p><ul><li>Saudi National (fluent in Arabic and English)</li><li>Minimum 2 years of supervisory or managerial experience</li><li>Strong leadership, communication, and organizational skills</li><li>Experience in customer-facing roles within fast-paced environments</li><li>Willingness to work flexible shifts, including evenings, weekends, and holidays</li></ul><p><b>Preferred:</b></p><ul><li>Experience in entertainment parks, trampoline parks, or leisure facilities</li><li>First Aid certification</li></ul><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>supervisory: 2 years (Required)</li><li>entertainment sector: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li><li>English (Required)</li></ul><p>License/Certification:</p><ul><li>First Aid (Preferred)</li></ul><p>Location:</p><ul><li>Ta'if (Required)</li></ul><p>Work Location: In person</p>

Assistant Manager – Trampoline Park

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
This role will also cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Jeddah</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
25-Mar-2026</p></div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

Layan Coffee Company

<div><div><b>Job Title:</b> Data Entry Clerk<br>
<b>Department:</b> Administration / Operations / Inventory Management<br>
<b>Reports To:</b> Supervisor / Department Manager<br>
<b>Location:</b> Makkah Hypermarket, Jeddah<br>
</div><div><b>
Job Summary:</b></div><div>
The Data Entry Clerk is responsible for accurately entering, updating, and maintaining company data in internal systems and databases. The role requires strong attention to detail to ensure the accuracy of records related to inventory, sales, vendors, and other operational data while maintaining confidentiality and data integrity.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Data Entry &amp; Record Management:</b></div><ul><li>
Enter and update data accurately into company systems and databases.</li><li>
Maintain digital records of inventory, sales transactions, supplier information, and operational data.</li><li>
Verify data for accuracy and completeness before entry.</li><li>
Correct errors and update records when necessary.</li></ul><div><b>
Document Processing:</b></div><ul><li>
Collect and review documents such as invoices, purchase orders, delivery notes, and reports for data entry.</li><li>
Organize and maintain proper filing of physical and electronic records.</li><li>
Scan and archive documents for digital storage when required.</li></ul><div><b>
Data Verification &amp; Quality Control:</b></div><ul><li>
Cross-check entered data with source documents to ensure accuracy.</li><li>
Identify inconsistencies or missing information and report them to the supervisor.</li><li>
Maintain high standards of data accuracy and integrity.</li></ul><div><b>
Reporting Support:</b></div><ul><li>
Generate basic reports from the system when required.</li><li>
Assist departments with retrieving data or documents when requested.</li><li>
Support administrative tasks related to data management.</li></ul><div><b>
System &amp; Policy Compliance:</b></div><ul><li>
Follow company procedures for data entry and document handling.</li><li>
Ensure confidentiality of company data and sensitive information.</li>
Maintain proper backup and record-keeping procedures.<br>
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</li></ul><div><b>
Qualifications:</b></div><ul><li>
High school diploma or equivalent (diploma or degree preferred).</li><li>
Previous experience in data entry or administrative work is an advantage.</li><li>
Basic knowledge of computers and office software (Excel, Word, ERP systems).</li>
Good typing speed and accuracy.<br>
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</li></ul><div><b>
Skills &amp; Competencies:</b></div><ul><li>
High attention to detail</li><li>
Fast and accurate typing skills</li><li>
Basic analytical and problem-solving skills</li><li>
Organization and time management</li><li>
Ability to handle repetitive tasks with consistency</li>
Ability to maintain data confidentiality<br>
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</li></ul><div><b>
Working Conditions:</b></div><ul><li>
Office-based work environment.</li><li>
Long hours of computer-based work.</li>
Coordination with multiple departments for data verification.<br>
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</li></ul><div><b>
Key Performance Indicators (KPIs):</b></div><ul><li>
Data entry accuracy rate</li><li>
Number of records processed per day</li><li>
Error rate in entered data</li><li>
Timeliness of data updates</li><li>
Compliance with data management procedures</li></ul></div>

Data Entry Clerk

Bureau Veritas

<div><div><p>Specialty:</p><p>
Technical Sales</p><p>
Education Degree:</p><p>
Bachelors in Engineering (Civil or Mechanical or Electrical)</p><p>
Technical knowledge:</p><ul><li>
Technical Knowledge about Basic Engineering disciplines</li><li>
Excellent Verbal &amp; Writing Communication skills</li><li>
Excellent Presentation Skills</li><li>
Clients Knowledge</li></ul><p>
Experience:</p><p>
5+ Years Business Development/Marketing &amp; Sales Experience in Western Region with Govt Entities like Development Authorities, Ministries, Municipalities, Royal Commissions etc..</p><p>
Primary Functions:</p><ul><li>
Pre-qualification/ Registrations with new clients.</li><li>
Visiting Client</li><li>
Achieving Sales Objective</li><li>
Reporting weekly Activities to M&amp;S Manager</li><li>
Reporting on Sales Force</li><li>
Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.</li><li>
Preparation of Proposal and Support in Preparing the proposals</li></ul><p>
Technical Expertise:</p><p>
Market analysis, Business Intelligence, research &amp; strategy, Communication, Interpersonal &amp; Negotiation skills, Depth knowledge of the service &amp; Research and strategy.</p><p>
Business Requirements:</p><ul><li>
Awareness of Western Region Market (Key Clients)</li><li>
Communication Skills, Presentation Skills and Negotiation Skills.</li><li>
Building Relationship with the Clients.
</li><li>Commercial Knowledge on Project Costing, Margins etc.</li><li>
Proposal Preparation Skills.</li><li>
Strong Interpersonal Skills.</li><li>
Be able to handle Challenging Situation with Positive attitude.</li></ul></div></div><div></div>

Engineer, Sales

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