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customer service representative csr

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR)

Taraki

<div>
 This job is with
 
 Fulcrum
 
 , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.
 
 
 
 Job Description:
 
 
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle incoming calls and customer inquiries in a professional manner.
 </li>
 <li>
 Provide accurate information about products and services.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary.
 </li>
 <li>
 Maintain detailed records of customer interactions.
 </li>
 <li>
 Work collaboratively with other departments to ensure smooth operations.
 </li>
 <li>
 Meet performance targets and maintain service quality standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving attitude and customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Bachelors degree in Business Administration or a related field (preferred).
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and career development opportunities
 </li>
 <li>
 Supportive work environment
 
 </li>
 </ul>
</div>

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department. If you are passionate about customer service, sales, or operations, this is your chance to join a dynamic team and grow your career!About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.This is an exciting opportunity for individuals passionate about customer service, sales, and operations to be part of a dynamic team and grow their careers in an international business environment.Position: Inbound Customer Service Representative (CSR- International)Job Description:<ul><li>Handle incoming calls from international customers.</li><li>Resolve queries, complaints, and chargebacks.</li><li>Assist with order tracking, refunds, and promotions.</li><li>Maintain accurate records of customer interactions in CRM.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum A/O Levels or Bachelor&rsquo;s degree</li><li>Strong English communication skills (spoken and written)</li><li>Customer-focused attitude with problem-solving skills</li><li>Confidence in handling international customers</li><li>Ability to work in shifts and meet performance targets</li><li>Prior call center experience (international process preferred but not mandatory)</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Structured training and onboarding</li><li>Defined career growth and internal promotion opportunities</li><li>Professional, fast-paced, and supportive work environment</li><li>Exposure to international customers and global e-commerce operations</li></ul>Location: Bath Island, Clifton, KarachiShifts: 9-hour shifts (between 12:00 PM &ndash; 8:00 PM)Salary: PKR 60,000 &ndash; 65,000 Excluding incentives and conveyance allowanceWork days: 5 daysAge Criteria: Max 28If you are fluent in English and enjoy working in a fast-paced call center environment, we encourage you to apply for this role. Only shorlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Customer Service Representative (Inbound CSR)

Tax Magic INC

Job Description:As a Customer Service Representative (CSR), you will play a vital role in ensuring excellent customer satisfaction and retention. Your primary responsibility will be to provide exceptional customer support to resolve inquiries, issues, and concerns promptly and courteously. You will act as the frontline communicator between the company and its customers, ensuring that their needs are met efficiently and effectively.Responsibilities:1. Customer Support: Respond promptly to customer inquiries via various channels such as phone, email, chat, or social media. Provide accurate and timely information, guidance, and assistance to resolve customer issues or concerns.2. Troubleshooting: Diagnose and troubleshoot technical or service-related problems reported by customers. Utilize resources and tools to identify solutions and resolve issues to the customer's satisfaction.3. Problem Resolution: Investigate and resolve customer complaints, escalating complex issues to the appropriate department or supervisor when necessary. Follow up with customers to ensure satisfactory resolution and maintain records of interactions for future reference.4. Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide relevant information or recommendations. Stay updated on product features, updates, and changes to accurately assist customers.5. Customer Relationship Management: Build and maintain positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Proactively engage with customers to anticipate their needs and provide proactive assistance or support.6. Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in training sessions and continuous improvement initiatives to enhance skills and knowledge.7. Documentation: Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the CRM system. Generate reports and analyze data to identify trends, patterns, and areas for improvement in customer service processes.8. Team Collaboration: Collaborate effectively with cross-functional teams such as sales, marketing, and product development to address customer issues, share feedback, and contribute to the overall improvement of products and services.9. Customer Feedback: Gather and relay customer feedback, suggestions, and complaints to relevant departments to drive product enhancements, process improvements, and service excellence.10. Adaptability: Adapt to changing priorities, customer needs, and business requirements in a fast-paced environment. Remain flexible and responsive to emerging challenges or opportunities to ensure customer satisfaction and retention.Qualifications:- High school diploma or equivalent; bachelor's degree preferred.- Proven experience in customer service or related field.- Excellent communication skills, both verbal and written.- Strong problem-solving abilities and attention to detail.- Proficiency in using CRM software and other customer support tools.- Ability to multitask, prioritize, and manage time effectively.- Empathy, patience, and a customer-centric mindset.- Willingness to work flexible hours, including weekends and holidays if required.Join our team as a Customer Service Representative and be part of a dynamic and supportive environment dedicated to delivering exceptional customer experiences.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>CSR: 1 year (Preferred)</li></ul>Language:<ul><li>ENGLISH (Required)</li></ul>License/Certification:<ul><li>Certification (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

CSR - Customer Service Representative

Telemarketing

The Customer Service Representative (CSR) is responsible for handling customer inquiries, resolving issues, and providing accurate information about products or services. The role focuses on delivering a positive customer experience through clear communication and problem-solving. Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Positive, collaborative, and supportive work culture.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Make a real impact by helping clients and being part of a professional team.</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Customer Services Executives (Part Time)

Marksman Advertising

Are you a night owl with a passion for exceptional communication and customer service? Azul Production is seeking dedicated Customer Service Agents to join our team and excel in a dynamic environment. If you're ready to make a difference and contribute to our success story, read on!We are seeking a positive, professional and multi-lingual (Pashto and Dari fluency required) Customer Service Representative (CSR) to join our growing team. In this role, you will directly support the attorneysResponsibilities:<ul><li>Receive Calls to explain processess to potential clients.</li><li>Verify and update clients in a timely fashion</li><li>Demonstrate excellent communication skills to establish rapport and effectively convey information.</li><li>Collaborate with team members to ensure streamlined operations and exceptional customer experiences.</li></ul>Requirements:<ul><li>Strong communication skills are a must (As per USA Standards) &ndash; your ability to connect with clients sets the tone for our service quality.</li><li>Detail-oriented approach to verifying and updating client information.</li><li>Prior experience in customer service, collections, or related fields is advantageous.</li><li>Self-motivated team player who can thrive in an independent work environment.</li></ul>Location: On Site - DHA Phase 6, Ittehad Commerical Work Timing: 8 pm to 6am (Onsite) Shift: Full Time Apply: info@azulproductions.coJob Type: Full-timePay: Rs75,000.00 - Rs85,000.00 per monthWork Location: In person

Pushto and Darri speaking Call Center / Customer Service Representative (USA Market)

HSK Digitronix Technologies

We&rsquo;re Hiring at Fortune Tech!Location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery) Timings: 6:00 PM &ndash; 3:00 AM (Night Shift &ndash; aligned with US/International clients)1. Business Development ExecutiveSalary: 30,000 &ndash; 40,000 per month+ Commission (in USD) + Daily BonusesJob Overview:Join our fast-growing team as a Business Development Representative and help Fortune Tech expand its international client base. We&rsquo;re looking for confident, goal-oriented professionals who thrive on achieving targets and building lasting business relationships.Key Responsibilities:<ul><li>Identify and develop new business opportunities through research, outreach, and networking.</li><li>Build and manage strong client relationships.</li><li>Deliver engaging sales presentations and proposals.</li><li>Collaborate with internal teams to ensure client satisfaction.</li><li>Achieve monthly and quarterly sales targets.</li><li>Maintain accurate records in CRM systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in business development or sales (IT background preferred).</li><li>Strong communication and negotiation skills.</li><li>Motivated, target-driven, and comfortable working night shifts.</li></ul>Perks &amp; Benefits:<ul><li>Base salary of 30,000&ndash;40,000/month.</li><li>Commission in USD for each successful deal.</li><li>Daily bonuses and incentives.</li><li>Professional growth opportunities and skill development.</li><li>Supportive and collaborative work environment.</li></ul>2. Customer Service Representative (CSR)Salary: 30,000 &ndash; 40,000 per month + Daily Performance BonusesJob Overview:We are looking for a Customer Service Representative to handle international client interactions, resolve queries, and provide excellent customer support. Ideal candidates should be fluent in English, empathetic, and capable of maintaining professionalism during night shifts.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls and messages.</li><li>Provide accurate information about products and services.</li><li>Resolve client concerns promptly and efficiently.</li><li>Maintain call logs, reports, and client records.</li><li>Ensure customer satisfaction and contribute to team targets.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills.</li><li>Prior experience in a call center or customer service role (preferred).</li><li>Strong problem-solving and listening skills.</li><li>Ability to work under pressure and manage time effectively.</li><li>Must be available for night shifts (6 PM &ndash; 3 AM).</li></ul>Perks &amp; Benefits:<ul><li>Competitive base salary: 30,000 &ndash; 40,000 per month.</li><li>Daily bonuses and incentives for performance.</li><li>Growth and promotion opportunities within the company.</li><li>Comfortable and professional work environment.</li><li>Office location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery).</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>please confirm your avaibility between 6pm to 3am?</li><li>are you commute to Gulshan iqbal karachi ?</li></ul>Work Location: In person

Explore 866+ Customer service representative csr in Charge Female Jobs In Charge Female Jobs In Karachi this January. Find roles across top companies and apply now to boost your career.

866 customer service representative csr jobs IN Charge Female Jobs In Charge Female Jobs In Karachi

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Customer Service Representative (Inbound CSR)

CSR - Customer Service Representative

Customer Services Executives (Part Time)

Pushto and Darri speaking Call Center / Customer Service Representative (USA Market)

customer service representative