customer service officer (cso) Jobs in Pakistan

customer service officer (cso)

customer sales representative Jobs in Pakistan

customer sales representative

customer service representative Jobs in Pakistan

customer service representative

customer support representative Jobs in Pakistan

customer support representative

customer support executive Jobs in Pakistan

customer support executive

customer service representative it solutions

MeshSquare

Pay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeExperience:<ul><li>IT CSR: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative (IT Solutions)

Smart World BPO

Job Title: Customer Service / Customer Support RepresentativeLocation: LahoreEmployment Type: Full-TimeSalary: Rs100,000.00 - Rs120,000.00 per monthJob Description: Customer + Calling Service Representative,Applying candidate must be from Lahore.Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.The candidate MUST have an English accent that is either neutral or native to the USA.Customer service representatives are trained to handle a wide range of issues, such as product inquiries, technical problems, billing discrepancies, and more. The focus is on efficiently and satisfactorily resolving these problems.Customer service representatives are often trained to handle difficult or upset customers with patience and professionalism. This might involve de-escalation techniques and finding solutions that satisfy the customer.Cold calling is a sales and marketing technique in which a salesperson or representative makes unsolicited phone calls to potential customers or clients who have not expressed prior interest in the product or service being offered. The goal of cold calling is to initiate a conversation, build rapport, and ultimately persuade the prospect to take a desired action, such as making a purchase, scheduling a meeting, or signing up for a service.Attention to Detail and organizationMust be good at understanding diverse accent range.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Building lasting relationships with clients and other call center team members based on trust and reliability.Experience: Customer Service: 2 years (Preferred)Lahore: Reliably commute or planning to relocate before starting work (Preferred)Job Type: Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Representative

CoreEdge Solution.

Hiring: Customer Service Representative (Night Shift) CORE EDGE SOLUTIONS is looking for a dedicated, communication-driven Customer Service Representative (CSR) to join our growing team in Gulberg III. If you thrive in a fast-paced environment and take pride in delivering a world-class customer experience, we want to hear from you.Overview<ul><li>Location: Gulberg III, Lahore (On-site)</li><li>Shift: Night Shift</li><li>Employment Type: Full-Time</li><li>Compensation: Competitive Base Salary + Performance-Based Bonuses + Company Transportation</li></ul>The RoleAt CORE EDGE SOLUTIONS, we provide end-to-end digital solutions for a global clientele. As a CSR, you will be the voice of our brand, ensuring our partners in the United States and beyond receive seamless, empathetic, and professional support.Key Responsibilities<ul><li>Multi-Channel Support: Manage high-quality customer conversations across calls, email, and live chat.</li><li>Empathetic Problem Solving: Understand complex customer concerns and resolve them with patience and clarity.</li><li>Data Integrity: Accurately document all interactions and updates within the CRM system.</li><li>Cross-Functional Collaboration: Coordinate with internal technical teams to ensure timely issue resolution.</li><li>Brand Ambassadorship: Represent Core Edge Solutions professionally in every interaction.</li></ul>Who You Are<ul><li>Experience: Previous customer service experience is preferred, but a talent for communication is a must.</li><li>Communication: Exceptional English proficiency (both written and verbal) is required.</li><li>Mindset: Detail-oriented, patient, and possesses a natural problem-solving instinct.</li><li>Availability: Fully comfortable working on-site in a dedicated night shift environment.</li></ul>Why Join Us? ✨This isn't just a support role; it&rsquo;s an opportunity for professionals who value ownership and excellence. You will work in a culture of continuous learning and teamwork, supported by a competitive salary package and reliable company transport to ensure a smooth commute.Pay: From Rs100,000.00 per monthExperience:<ul><li>USA Client Dealing : 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative (Night Shift)

BP COMMUNICATIONS (SMC-PRIVATE) LIMITED

Job TitleCustomer Service Representative (In-Person &ndash; Lahore)CompanyBP CommunicationsLocationGarden Town, Lahore (On-site)BP Communications is hiring a Customer Service Representative to join our growing team in Lahore. This role is ideal for both experienced candidates (UK/USA customers) and fresh graduates with strong English communication skills and a customer-focused mindset.The selected candidate will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience.Key Responsibilities<ul><li>Handle customer queries via calls and emails professionally</li><li>Understand customer concerns and provide accurate solutions</li><li>Record and update customer interactions in CRM systems</li><li>Follow up on pending or escalated cases until resolution</li><li>Coordinate with internal teams to resolve issues</li><li>Share customer feedback to improve service quality</li><li>Maintain product and service knowledge</li></ul>Requirements<ul><li>Fresh graduates are encouraged to apply</li><li>1&ndash;2 years of customer support or call center experience preferred</li><li>Fluent in spoken and written English</li><li>Strong communication and problem-solving skills</li><li>Basic computer knowledge</li><li>Ability to manage multiple conversations</li><li>Positive attitude and willingness to learn</li></ul>Salary &amp; Benefits<ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li><li>Training and development support</li><li>Free daily lunch</li></ul>ScheduleMonday to Friday (Weekends off)Working Hours:<ul><li>Summer: 1:00 PM &ndash; 10:00 PM</li><li>Winter: 2:00 PM &ndash; 11:00 PM</li></ul>Work LocationOn-site &ndash; Garden Town, LahoreJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Representative

IGET Solutions PVT Ltd

IGET SOLUTIONS Pvt. Ltd. is seeking a motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will handle customer interactions efficiently, address inquiries, and provide effective solutions.KEY RESPONSIBLITIES:-Respond promptly and professionally to client questions via phone, email, live chat, or other communication channels. -Build and maintain strong relationships with clients, ensuring their needs are understood and met. -Handle all client communications with a courteous, patient, and professional attitude. -Gather client feedback to help improve products, services, and overall client experience.Salary: RS. 80,000. Timings: 5:00 PM till 2:00 AM. NIGHT SHIFT. Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

Client Support Executive

Phaedra Solutions

Job Title: Sales Development Representative Location: Lahore (Onsite) Experience: 0&ndash;2 Years Employment Type: Full-time Open Positions: 1Overview We are looking for a motivated and customer-oriented Sales Development Representative to join our dynamic sales team. The ideal candidate will be responsible for handling customer inquiries, generating leads, closing deals, and nurturing strong client relationships. This role requires excellent communication skills, a proactive approach, and a dedication to delivering exceptional customer service while achieving sales objectives.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Handle inbound and outbound calls, emails, and messages professionally.</li><li>Respond promptly and courteously to customer inquiries, concerns, and requests.</li><li>Provide accurate information on products, services, pricing, and promotions.</li></ul>Sales &amp; Lead Generation<ul><li>Identify new sales opportunities and generate leads through calls, emails, and follow-ups.</li><li>Understand customer requirements and recommend appropriate solutions.</li><li>Convert prospects into customers and successfully close sales.</li><li>Achieve or exceed monthly and quarterly sales targets.</li></ul>Customer Relationship Management<ul><li>Develop and maintain long-term relationships with clients.</li><li>Follow up with existing customers to ensure satisfaction and encourage repeat business.</li><li>Keep detailed records of customer interactions in the CRM system.</li></ul>Issue Resolution &amp; Coordination<ul><li>Address and resolve customer complaints effectively.</li><li>Collaborate with internal teams to ensure seamless order processing and service delivery.</li></ul>Reporting &amp; Documentation<ul><li>Prepare regular sales and performance reports.</li><li>Maintain accurate documentation of leads, conversions, and customer feedback.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is preferred.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills.</li><li>Strong negotiation and persuasion abilities.</li><li>Customer-focused with strong problem-solving skills.</li><li>Ability to work independently and collaboratively.</li><li>Proficient in MS Office and CRM tools.</li><li>Effective time management and organizational skills.</li></ul>Experience<ul><li>0&ndash;2 years in customer service, sales, or a call center environment preferred.</li><li>Prior call center experience is an advantage.</li></ul>Work Location: In person

Sales Development Representative

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About TruckoomTruckoom is a fast-growing transportation and logistics technology company based in Dubai, offering advanced fleet management, GPS tracking, and Transport Management System (TMS) solutions. The company helps businesses optimize fleet performance, reduce costs, and improve operational efficiency through innovative digital solutions.Job SummaryWe are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team in Rawalpindi. The ideal candidate will handle customer queries, provide support to international clients (especially UAE-based), and assist in backend coordination to ensure smooth service delivery.Key Responsibilities<ul><li>Respond to customer inquiries via calls, emails, and chat in a professional manner</li><li>Handle client coordination and ensure timely follow-ups</li><li>Provide support to UAE-based clients and resolve service-related issues</li><li>Maintain accurate records in CRM systems</li><li>Assist in lead generation and customer onboarding when required</li><li>Coordinate with sales and operations teams for smooth workflow</li><li>Schedule meetings and follow up with prospects</li><li>Prepare daily/weekly customer service reports</li><li>Ensure high levels of customer satisfaction and retention</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or relevant field</li><li>1&ndash;3 years of experience in customer service / call center / support role</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Strong problem-solving and interpersonal skills</li><li>Proficiency in MS Office (especially Excel) and CRM tools</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Preferred Requirements<ul><li>Experience with international clients (UAE preferred)</li><li>Knowledge of logistics, fleet management, or SaaS platforms</li><li>Familiarity with tools like LinkedIn Sales Navigator</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Explore 2002+ Customer service representative it solutions in Pakistan this April. Find roles across top companies and apply now to boost your career.