administrative assistant - customer service operations 22141

customer service agent, cross functional (part-time)

administrative assistant - customer service operations 22141 Jobs in Boise

call center service advocate i - remote Jobs in Boise

call center service advocate i - remote

customer care agent

customer service agent, cross functional (part-time) Jobs in Boise

hr & administrative services manager Jobs in Boise

hr & administrative services manager

customer service representative

Wells Fargo

<div>Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader &ndash; we&rsquo;re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job &ndash; it&rsquo;s about finding all of the elements to help you thrive, in one place. Living the Well Life means you&rsquo;re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You&rsquo;ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we&rsquo;re recognized for it &ndash; Wells Fargo once again ranked in the top three &ndash; making us the #1 financial services employer &ndash; on the 2025 LinkedIn Top Companies list of best workplaces &ldquo;to grow your career&rdquo; in the U.S. Join us!
About this role:
Wells Fargo is seeking a Teller in our Consumer Banking and Lending division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we&rsquo;re the #1 financial services company to grow YOUR career. Apply today.
In this role you will:<ul><li>
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers</li><li>
Complete operational activities while minimizing risks under established policies</li><li>
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization</li><li>
Receive direction from managers and exercises judgment within defined policies and procedures</li><li>
Escalate questions and issues to more experienced roles</li><li>
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions</li><li>
Identify information and services to meet customers financial needs</li></ul>
Required Qualifications:<ul><li>
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
Customer service focus with experience handling complex transactions across multiple systems</li><li>
Ability to educate and connect customers to technology and share the value of mobile banking options</li><li>
Ability to interact with integrity and professionalism with customers and team members</li><li>
Experience working with others on a team to meet customer needs</li><li>
Cash handling experience</li><li>
Ability to follow policies, procedures, and regulations</li><li>
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss</li><li>
Well-organized, independent and able to prioritize in a fast-paced environment</li><li>
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines</li><li>
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting</li><li>
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues</li></ul>
Job Expectations:<ul><li>
Ability to work a schedule that may include most Saturdays</li><li>
This position is not eligible for Visa sponsorship</li></ul>
Posting Location(s):<ul><li>
877 W Main St BOISE, ID 83702</li></ul>
@RWF22</div>

Teller Boise Main

Piedmont Airlines

<div>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:<ul><li>
Assist passengers in boarding and disembarking flights</li><li>
Monitor computerized passenger boarding</li><li>
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors</li><li>
Change customer flight itinerary and seat assignments as required</li><li>
Operate the Jetway</li><li>
Load and unload baggage and cargo</li><li>
Operate motorized service vehicles and equipment</li><li>
Guide and park aircraft</li><li>
Perform cabin maintenance tasks</li><li>
Work together as a team to provide excellent customer service and meet corporate objectives</li></ul>
Job Qualifications and Competencies:<ul><li>
Successful completion of training course</li><li>
Ability to meet company goals and customer expectations in a high energy environment</li><li>
Effective communication skills</li><li>
Ability to organize, prioritize, and multitask</li></ul>
Preferred Qualifications:<ul><li>
Previous airline experience
</li><li>Previous employment as a front-line customer service provider</li><li>
Basic knowledge of computer applications and programs</li></ul>
Work Environment:<ul><li>
Use of computers, telephones, and other office equipment</li><li>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</li><li>
All shifts including weekends, nights, holidays and/or irregular shifts</li></ul>
Physical Requirements:<ul><li>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</li><li>
Handle objects up to 70 pounds regularly</li><li>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</li></ul>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$16.57/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
March 16, 2026<h3 class="jobSectionHeader">
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</h3></div>

Customer Service Agent, Cross Functional (Part-Time)

Pop-A-Lock

<div>
 
 Description
 
 
 
 
 Experts in the art of hospitality, Hotel 43 and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise
 
 .
 
 As a front desk agent at Hotel 43, you&rsquo;ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer property questions; provide accurate information regarding hotel amenities, rooms, restaurants, and directions.
 </li>
 <li>
 Performs all front desk duties including check-in, check-out, room assignments, and guest key issue.
 </li>
 <li>
 Verify charges, collect payment and post to the corresponding guest folio in an accurate and efficient manner.
 </li>
 <li>
 Assist in the coordination and support of other departments as necessary.
 </li>
 <li>
 Respond to and resolve guest complaints, creatively solve problems, anticipate, recognize, evaluate, and resolve potential difficulties.
 </li>
 <li>
 Create, change, and understand guest &amp; group reservations.
 </li>
 <li>
 Maintain the appearance and operations of the front desk, lobby, and gift shop.
 </li>
 <li>
 Attend periodic department trainings &amp; meetings.
 </li>
 <li>
 Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
 </li>
 <li>
 Provide genuine hospitality &ndash; engage with guests, create experiences, and deliver exceptional customer service.
 </li>
 <li>
 Other related duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent written &amp; verbal communication skills
 </li>
 <li>
 Consistent positive attitude
 </li>
 <li>
 Ability to problem solve &amp; multi-task
 </li>
 <li>
 Ability to work well independently, &amp; as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 </li>
 <li>
 Ability to stand for long periods of time
 </li>
 <li>
 Must be available on weekends &amp; holidays
 </li>
 <li>
 Previous experience in customer service is a plus
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Prolonged periods of standing at front desk and working on a computer.
 </li>
 <li>
 Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds
 
 
 </li>
 </ul>
 
 Block 22, LLC is proud to offer a comprehensive benefit package to its full-time employees
 
 
 
 Successful candidates exhibit the core values of
 
 Teamwork, Respect, Integrity
 
 and
 
 Passion
 
 while delivering our core purpose
 
 of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.
 
</div>

Hotel 43 Front Desk Agent

Hotel 43

<div>
 This job was posted by https://idahoworks.gov : For more information,
 
 
 please see: https://idahoworks.gov/jobs/2504312 Description:
 
 
 <ul>
 <li>
 Experts in the art of hospitality, Hotel 43 and the Block22 Companies
 
 
 </li>
 </ul>
 create memorable experiences. We are a destination for experiences
 
 
 beyond the ordinary, the heart of downtown Boise**. **As a front desk
 
 
 agent at Hotel 43, youll deliver personalized service with poise and
 
 
 professionalism, setting the tone for a seamless and elevated guest
 
 
 experience.**
 
 
 \
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Answer property questions; provide accurate information regarding
 
 
 </li>
 </ul>
 hotel amenities, rooms, restaurants, and directions.
 
 
 <ul>
 <li>
 Performs all front desk duties including check-in, check-out, room
 
 
 </li>
 </ul>
 assignments, and guest key issue.
 
 
 <ul>
 <li>
 Verify charges, collect payment and post to the corresponding guest
 
 
 </li>
 </ul>
 folio in an accurate and efficient manner.
 
 
 <ul>
 <li>
 Assist in the coordination and support of other departments as
 
 
 </li>
 </ul>
 necessary.
 
 
 <ul>
 <li>
 Respond to and resolve guest complaints, creatively solve problems,
 
 
 </li>
 </ul>
 anticipate, recognize, evaluate, and resolve potential difficulties.
 
 
 <ul>
 <li>
 Create, change, and understand guest &amp; group reservations.
 </li>
 <li>
 Maintain the appearance and operations of the front desk, lobby, and
 
 
 </li>
 </ul>
 gift shop.
 
 
 <ul>
 <li>
 Attend periodic department trainings &amp; meetings.
 </li>
 <li>
 Complete all duties in accordance with property standards and adhere
 
 
 </li>
 </ul>
 
 To All Company Policies And Legal Requirements Regarding Safety,
 
 
 
 health, and welfare of guests, employees, and the property.
 
 
 <ul>
 <li>
 Provide genuine hospitality engage with guests, create experiences,
 
 
 </li>
 </ul>
 and deliver exceptional customer service.
 
 
 <ul>
 <li>
 Other related duties as assigned.
 
 
 </li>
 </ul>
 \
 
 
 Requirements:
 
 
 <ul>
 <li>
 Excellent written &amp; verbal communication skills
 </li>
 <li>
 Consistent positive attitude
 </li>
 <li>
 Ability to problem solve &amp; multi-task
 </li>
 <li>
 Ability to work well independently, &amp; as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 </li>
 <li>
 Ability to stand for long periods of time
 </li>
 <li>
 Must be available on weekends &amp; holidays
 </li>
 <li>
 Previous experience in customer service is a plus
 
 
 </li>
 </ul>
 Physical Requirements:
 
 
 Prolonged periods of standing at front desk and working on a computer.
 
 
 Ability to lift, carry and manipulate various items (ex: luggage)
 
 
 weighing up to 50 pounds
 
 
 \
 
 
 <ul>
 <li>
 Block 22, LLC is proud to offer a comprehensive benefit package to its
 
 
 </li>
 </ul>
 full-time employees**
 
 
 \
 
 
 Successful candidates exhibit the core values of **Teamwork, Respect,
 
 
 Integrity** and **Passion** while delivering our core purpose **of
 
 
 serving and inspiring our communities by creating memorable experiences
 
 
 through integrity and teamwork.**
 
 
 \
 
 
 \
 
 
 \
 
 
 Equal Opportunity Employer, including disability/protected veterans\
 
 
 \
 
 
 ![](https://www.click2apply.net/v/5GrXZjtYjWJoVUbeVCplK7)\
 
 
 \
 
 
 Equal employment opportunity, including veterans and individuals with
 
 
 disabilities.\
 
 
 \
 
 
 PI282571855
</div>

Pearson

<div>PRIMARY RESPONSIBILITIES:
The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience.
Customer Service Support:
<ul><li>Serve as first line of contact for customer service escalations.</li>
<li>Document new processes/procedures.</li>
<li>Organize, update and maintain Customer Service documentation.</li>
<li>Assist in troubleshooting technical issues.</li>
<li>Provide white glove service for customers</li>
</ul>Schedule Requirements:
<ul><li>This is a full-time position with 40 hours of covered shifts per week.</li>
<li>Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour unpaid lunch break between the hours of 7:00 AM and 6:00 PM Monday - Friday.</li>
<li><ul><li>Seeking one candidate to fill US Eastern time slot and one candidate to fill US Pacific time slot.</li></ul></li>
<li>Candidate must be open to flexible scheduling which may require occasional off hours shifts during peak registration periods. Schedule changes, when necessary, will be communicated no less than two weeks in advance.</li>
</ul>Qualifications
<ul><li>2 year degree in business or related field preferred</li>
<li>1-3 years experience in customer service and or IT support</li>
</ul>Skills/knowledge/abilities:
<ul><li>Must have 2+ years of online customer service experience</li>
<li>Must be comfortable walking customers through platform capabilities on video calls.</li>
<li>Government client experience preferred</li>
<li>Attention to Detail</li>
<li>Time Management, Organization &amp; Priority Setting</li>
<li>Proven ability to quickly learn new business domains and technical applications</li>
<li>Must be proficient with Microsoft Excel(Advanced Knowledge preferred)</li>
<li>Must have data entry skills</li>
<li>Driven individual who can work with minimal supervision</li>
<li>Highly technical individual with experience in content management or ecommerce management software preferred.</li>
<li>Must be able to communicate effectively in a concise manner.</li>
<li>Functional &amp; Technical Skills</li>
<li>Self-starter with excellent ability to problem solve</li>
</ul>Compensation at Pearson is influenced by factors including skill set, experience, and location.
The hourly rate for this role between is $24.03 - $26.44.
This position is not bonus eligible. Information on benefits can be found here.
Applications will be accepted through March 31, 2026 . This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Sales Enablement
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 23068
\#location</div>

Advanced Associate, Sales Excellence Administrator

American Red Cross

<div><h1 class="jobSectionHeader">Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</h1><h1 class="jobSectionHeader">
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</h1><h1 class="jobSectionHeader">
Join us&mdash;Where your Career is a Force for Good!</h1>
Job Description:<div><div>
We provide Paid-Training &ndash; no prior medical experience required! Phlebotomy experience preferred.</div><div>
Joining The American Red Cross is like nothing else &ndash; it&rsquo;s as much something you feel as something you do. You become a vital part of the world&rsquo;s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.</div><div> 
When you choose to be a force for good, you&rsquo;ll have mentors who empower your growth along a purposeful career path. You align your life&rsquo;s work with an ongoing mission that&rsquo;s bigger than all of us. As you care for others, you&rsquo;re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.</div><div> 
Where Your Career is a Force for Good!</div><div> 
WHAT YOU NEED TO KNOW (Job Overview):</div><div>
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.</div><div> 
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation&rsquo;s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole</div><div> 
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):</div><div><ul><li>
Take the time to personally connect with donors &ndash; listen to their stories and help them understand how impactful their donation is.</li></ul></div><div><ul><li>
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.</li></ul></div><div><ul><li>
Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused</li></ul></div><div> 
Standard Schedule: (Boise, Idaho)</div><div><ul><li>
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.</li></ul></div></div><div><div><ul><li>
Schedule is provided two to three weeks in advance</li></ul></div><div> 
Pay Information:</div><div><ul><li>
Starting rate $20.00/hour. Pay may increase depending on experience</li></ul></div><div> 
</div><div>WHAT YOU NEED TO SUCCEED (Minimum Qualifications):</div><div><ul><li>
Associates degree OR a combination of education and work experience is required.</li></ul></div><div><ul><li>
Minimum of one year customer service experience in public setting is required.</li></ul></div><div><ul><li>
A current, valid driver's license with a good driving record is required.</li></ul></div><div><ul><li>
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.</li></ul></div><div><ul><li>
Basic computer skills are required. Must be proficient with Microsoft office applications.</li></ul></div><div> 
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):</div><div><ul><li>
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)</li></ul></div><div><ul><li>
Prior leadership experience</li></ul></div><div> 
 
BENEFITS FOR YOU:</div><div>
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:</div><div><ul><li>
Medical, Dental, and Vision plans</li></ul></div><div><ul><li>
Health Spending Accounts &amp; Flexible Spending Accounts</li></ul></div></div><div><div><ul><li>
PTO: Starting 15 days a year; based on type of job and tenure</li></ul></div><div><ul><li>
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays</li></ul></div><div><ul><li>
401K with up to 6% company match</li></ul></div><div><ul><li>
Paid Family Leave</li></ul></div><div><ul><li>
Employee Assistance</li></ul></div><div><ul><li>
Disability and Insurance: Short + Long Term</li></ul></div><div><ul><li>
Service Awards and recognition</li></ul></div></div><h2 class="jobSectionHeader">
Apply now! Joining our team will provide you with the opportunity to
</h2><h2 class="jobSectionHeader">make your career a force for good!</h2>
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. 
AmeriCorps, the federal agency that brings people together through service, and its partners &mdash; the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance &mdash; launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. 
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights</div>

Donor Center Phlebotomist

Oak Street Health, part of CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Contact Center Service Advocate I
Location: Remote
Role Description: 
 
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. 
Core Responsibilities:<ul><li>
Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</li><li>
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.</li><li>
Data Entry: Accurately enter patient information and appointment details into the scheduling system.</li><li>
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively.</li><li>
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly.</li><li>
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.</li><li>
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.</li><li>
Documentation: Maintain accurate records of all interactions and transactions with patients.</li><li>
Other duties or special projects as assigned.</li></ul>
Working Conditions:<ul><li>
Environment: Remote office setting with a focus on phone-based interactions.</li><li>
Hours: Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.</li></ul>
Remote Work Requirements:<ul><li>
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems</li><li>
Prior remote work experience</li><li>
Ability to obtain high-speed internet and hardwire equipment to router/modem</li><li>
Distraction-free and private remote work environment required as well as reliable dependent care during working hours</li><li>
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center<ul><li>
https://www.oakstreethealth.com/locations</li><li>
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC</li></ul></li><li>
Ability to participate in classroom-style remote training sessions</li><li>
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment</li></ul>
Career Development Opportunities:
The career path from CC Service Advocate I to CC Service Advocate II includes:<ul><li>
A minimum tenure of 6 months in the CC Service Advocate I role</li><li>
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</li><li>
Demonstration of a strong desire to learn and grow in their role</li><li>
Meet &ldquo;Exceptional&rdquo; performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:<ul><li>
Average Handle Time</li><li>
Unavailable time</li><li>
Quality Metrics</li><li>
Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])</li></ul></li><li>
Demonstrate proven reliability and satisfactory attendance</li></ul>
The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.
What are we looking for?<ul><li>
High School diploma or equivalent required, some undergraduate education preferred</li><li>
1 year of customer service experience, call center environment experience preferred</li><li>
A flexible and positive attitude</li><li>
A friendly and nurturing attitude toward our patient population of older adults</li><li>
Experience with EMR (Electronic Medical Record) documentation preferred</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Outstanding phone demeanor and etiquette</li><li>
High level of integrity</li><li>
Proficient PC skills, including basic Microsoft Excel skills</li><li>
Spanish, Mandarin, Cantonese, or Polish speakers preferred</li><li>
US work authorization</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $34.15
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Call Center Service Advocate I - Remote

Explore 74+ Customer service representative in Boise this March. Find roles across top companies and apply now to boost your career.

74 customer service representative jobs In Boise

Teller Boise Main

Customer Service Agent, Cross Functional (Part-Time)

Hotel 43 Front Desk Agent

Hotel 43 Front Desk Agent

Advanced Associate, Sales Excellence Administrator

Donor Center Phlebotomist

Call Center Service Advocate I - Remote