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Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Nexfit

Job Description<ul><li>Manage online and phone reservations.</li><li>Inform customers about payment methods and verify their credit card data.</li><li>Register guests collecting necessary information.</li><li>Welcome guests upon their arrival.</li><li>Provide information about our Gym.</li><li>Respond to clients&rsquo; complaints in a timely and professional manner.</li><li>Maintain membership sales and retention programs to meet or exceed membership financial goals.</li><li>Perform Membership sale closing procedures including application &amp; contract.</li></ul>Job Requirements<ul><li>Work experience as a Front Desk Agent, Receptionist or sales representative or similar role.</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>Good command of English both written and spoken.</li><li>Flexible to work on a rotational basis.</li><li>English &amp; Arabic speaker</li><li>Sales experience is a PLUS</li><li>Saudi citizen</li></ul>Job Types: Full-time, ContractContract length: 12 monthsJob Type: Full-timePay: ﷼2,000.00 - ﷼2,500.00 per monthApplication Question(s):<ul><li>What is your expected salary? (you must answer this question to consider your application)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Female Sale specialist (Saudi)

NICE ONE

<div>Join Niceone, Saudi Arabia&rsquo;s leading digital home retail brand, and expand your sales career in Jazan as part of our diverse, ambitious, and inclusive team. As a Salesperson, you will play an essential role in driving sales, cultivating exceptional customer experiences, and supporting our integrated omni-channel retail strategy across both online and offline platforms. We are committed to creating a fair, empowering workplace for talent of all backgrounds and identities. Your enthusiasm for client satisfaction and achieving results will contribute directly to Niceone&rsquo;s ongoing success in the Saudi market.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Salesperson, Customer Engagement, Retail Sales, Jazan</h2><ul><li>
Sales Performance: Engage customers, understand their needs, offer suitable product recommendations, and achieve personal and team sales targets aligned with company objectives.</li><li>
Customer Experience: Deliver welcoming, professional service to all shoppers, ensuring each customer enjoys a positive and seamless experience that embodies the Niceone brand.</li><li>
Product Mastery: Maintain current knowledge of product features, offers, and advantages to confidently inform and assist customers.</li><li>
Visual Merchandising: Work collaboratively to set up and maintain visually appealing product displays in accordance with Niceone guidelines, enhancing the customer journey in-store.</li><li>
Omni-Channel Support: Facilitate a smooth connection between online and in-store sales channels, assisting customers with online orders, delivery inquiries, and omni-channel transactions.</li><li>
Inventory Management: Conduct inventory checks, help with restocking, and monitor product availability to ensure customer needs are met.</li><li>
Operational Standards: Adhere to policies related to cash handling, point-of-sale operations, and store safety to guarantee compliance and efficiency.</li></ul><h3 class="jobSectionHeader">
Skills and Qualifications &ndash; Sales, Customer Service, Retail Jobs, Jazan</h3><ul><li>
Educational Background: High school diploma or higher is preferred. Additional coursework or training in sales or customer service is a plus.</li><li>
Sales Experience: Prior experience in retail, sales, or customer service roles is beneficial but not mandatory. A strong willingness to learn and motivation are key.</li><li>
Communication: Strong verbal communication skills in Arabic are required; proficiency in English is an advantage.</li><li>
Customer Focus: Genuine interest in delivering outstanding service and exceeding customer expectations.</li><li>
People Skills: Friendly, inclusive, and able to engage with a wide range of customers from diverse backgrounds.</li><li>
Teamwork: Collaborative spirit and ability to work well with colleagues and management to achieve shared goals.</li><li>
Adaptability: Comfortable in a dynamic retail environment with shifting priorities and opportunities.</li></ul><h4 class="jobSectionHeader">
Core Competencies &ndash; Retail Sales, Customer Satisfaction, Team Collaboration</h4><ul><li>
Upholding professionalism and a positive attitude at all times as a representative of Niceone.</li><li>
Attention to detail in merchandising and inventory handling.</li><li>
Drive to consistently meet or exceed sales targets.</li><li>
Dedication to Niceone&rsquo;s values: respect, inclusion, and ethical conduct.</li></ul><h5 class="jobSectionHeader">
Why Work with Niceone &ndash; Sales Careers, Growth Opportunities, Inclusive Retail, Jazan</h5><ul><li>
Chance to join Saudi Arabia&rsquo;s most innovative home retail brand, advancing both digital and physical commerce.</li><li>
Continuous learning and opportunities for career advancement in a forward-thinking retail setting.</li><li>
A welcoming culture that values diversity, gender equality, and the contributions of every team member.</li><li>
Incentive programs for achieving and surpassing sales goals.</li><li>
Be part of a successful, collaborative team focused on transparency, growth, and shared achievements.</li></ul>
How to Apply &ndash; Salesperson Jobs, Retail Careers, Niceone Jazan
If you are passionate about sales and customer service and would like to grow your career in a vibrant, inclusive environment, we encourage you to apply. Please submit your CV and a short cover letter expressing your interest in this position and your motivation to become part of Niceone. Start your journey with us and help shape the future of retail in Jazan.</div>

ممثلة مبيعات -جازان I Salesperson - Jazan

dnata Travel Group

<div>
 
 dnata is a partner to the world`s best airlines, travel management organizations and leading brands in the travel industry. Our experience covers business travel management, worldwide tour operations, group and incentive arrangements, specialized management services, advanced information technology systems and travel retailing.
 
 
 At dnata a culture of excellence guides every aspect of our business, we take immense pride in the way we have achieved award winning service standards through a process of continuous product innovation and maintaining high service standards.
 
 
 
 
 
 The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and Potential clients&rsquo; superior and consistent quality of travel services. To sell Airline tickets, travel-related Products, Groups and Events service and give travel-related information. Proactively service our customers via various channels (Retail, phone, WhatsApp, email), supporting them with queries, amendments, proactive disruption Management, and travel bookings. Convert the maximum number of inquiries into sales through efficient and friendly customer service.
 
 
 
 
 
 
 
 
 
 In This Role, You Will:
 
 
 
 
 
 <ul>
 <li>
 Provide the highest standard of customer service to all clients whether Retail, Government, or, Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
 </li>
 <li>
 Build valuable relationships with your customers &amp; suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
 </li>
 <li>
 Offer products, services, and loyalty programs that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
 </li>
 <li>
 Maximize the sales/consultation opportunity to cross-sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions, and activities.
 </li>
 <li>
 Inform customers about mandatory requirements covering their journeys such as passport, visa, health, and Insurance requirements as well as other details such as check-in place and time.
 </li>
 <li>
 Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
 </li>
 <li>
 Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
 </li>
 <li>
 Ensure that all forms of contact are handled quickly and with a friendly can-do attitude, whilst achieving and exceeding service &amp; sales performance targets against key performance indicators.
 </li>
 <li>
 Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
 </li>
 </ul>
 
 
 
 
 
 To be considered for this role, you must meet the below requirements:
 
 
 
 
 
 <ul>
 <li>
 Degree or Honours, prefer a university degree in Travel and Tourism or a related discipline
 </li>
 <li>
 Someone who understands the importance of exceptional customer experiences and exceeding our customers' expectations.
 </li>
 <li>
 A confident communicator with proven persuasive and influencing skills.
 </li>
 <li>
 Thrives on a busy service and sales environment and self-motivated to achieve performance &amp; business targets.
 </li>
 <li>
 Positive attitude and enjoys working as part of a team.
 </li>
 <li>
 A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
 </li>
 <li>
 Someone who wants to keep developing and able to take accountability for their own learning.
 </li>
 <li>
 Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
 </li>
 <li>
 Excellent attention to detail and understands the impact of errors on the business and customer.
 </li>
 <li>
 IT literate and quick to learn.
 </li>
 <li>
 Flexibility to work shifts, including evenings, weekends and public holidays.
 </li>
 </ul>
 
 
 
 
 
 
 
 At dnata, we're committed to providing our Employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team!
 
 
 
</div>

Travel Consultant

LAWAZEM

<div>As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Respond to customer inquiries via phone, email, and live chat promptly and professionally.</li>
<li>Assist customers with understanding our products and services, resolving any issues they may encounter.</li>
<li>Document customer interactions and feedback to improve service processes.</li>
<li>Collaborate with other departments to resolve customer issues efficiently.</li>
<li>Track and monitor customer feedback to identify trends and opportunities for improvement.</li>
<li>Maintain a positive and professional demeanor while managing challenging customer situations.</li>
<li>Contribute to the development of customer service policies and procedures.</li>
</ul>Requirements<ul>
<li>Minimum of 2 years of experience in customer service or support roles.</li>
<li>Strong communication skills in both Arabic and English.</li>
<li>Exceptional listening and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficient in using customer service software and CRM systems.</li>
<li>Flexibility to work during varying shifts to accommodate customer needs.</li></ul></div>

Customer Care Coordinator

EMDAD

About the Role: 
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
 
Key Responsibilities: 
<ul>
<li>Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.</li>
<li>Provide accurate product information, support with order processing, and resolve customer issues effectively.</li>
<li>Maintain strong product knowledge to guide customers and enhance their overall experience.</li>
<li>Accurately document customer interactions, feedback, and cases in the CRM system.</li>
<li>Collaborate with internal teams to ensure timely issue resolution and customer updates.</li>
<li>Proactively identify opportunities for process improvements to elevate service quality.</li>
<li>Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.</li>
</ul>
Qualifications: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>
Requirements: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>

Customer Service Specialist

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 To serve as the primary technical and communication interface between the customer and the organization, ensuring a high level of customer satisfaction by managing inquiries, resolving product or service-related issues, and facilitating cross-functional coordination. The role also supports continuous improvement through data analysis and process enhancement.
 
 Key Accountability Areas
 
 Customer Interaction &amp; Support
 
 <ul>
 <li>
 Respond to customer inquiries through various channels (phone, email, chat) in a courteous, empathetic, and professional manner.
 </li>
 <li>
 Act as the first point of contact for technical and service-related concerns, providing expert guidance and support.
 </li>
 <li>
 Assist customers with troubleshooting and resolution of issues related to products and services.
 </li>
 </ul>
 
 Inquiry Management &amp; Ticketing
 
 <ul>
 <li>
 Create and manage service tickets to track, prioritize, and follow up on customer requests efficiently.
 </li>
 <li>
 Evaluate the nature and urgency of each inquiry to determine proper routing or escalation.
 </li>
 <li>
 Prioritize and categorize inquiries based on predefined criteria and service levels.
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 <ul>
 <li>
 Forward inquiries to relevant departments promptly for timely resolution.
 </li>
 <li>
 Escalate urgent or high-impact issues to appropriate internal stakeholders or management.
 </li>
 <li>
 Act as a liaison between the customer service team and other departments to ensure clear communication and alignment.
 </li>
 </ul>
 
 Data Analysis &amp; Reporting
 
 <ul>
 <li>
 Analyze customer service data to identify trends, recurring issues, and opportunities for proactive resolution.
 </li>
 <li>
 Generate periodic reports on inquiry volumes, response times, resolution rates, and overall customer service performance.
 </li>
 <li>
 Support initiatives to optimize service efficiency and quality based on data insights.
 </li>
 </ul>
 
 Documentation &amp; Systems
 
 <ul>
 <li>
 Maintain detailed and accurate records of all customer interactions, including issues raised, actions taken, and outcomes.
 </li>
 <li>
 Use CRM or relevant service tools to log interactions and update customer history.
 </li>
 </ul>
 
 Process Improvement &amp; Quality Assurance
 
 <ul>
 <li>
 Implement and uphold customer service standards, policies, and procedures.
 </li>
 <li>
 Contribute to the development and refinement of service workflows and escalation protocols.
 </li>
 <li>
 Provide feedback and recommendations to improve service delivery, tools, and customer experience.
 </li>
 </ul>
 
 Customer Feedback &amp; Continuous Improvement
 
 <ul>
 <li>
 Collect and analyze customer feedback to identify pain points and service gaps.
 </li>
 <li>
 Communicate insights to relevant departments to support product or service improvements.
 </li>
 <li>
 Champion a customer-centric culture by promoting responsiveness and quality in service delivery.
 </li>
 </ul>
 
 &nbsp;
 
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Electrical Engineering or Any relevant fieldWork Experience 5 to 10 YearsTechnical / Functional Competencies CommunicationConflict resolutionCreativityTime ManagementWell OrganizedCustomer Conflict ManagementCustomer DevelopmentCustomer Engagement Best PracticesCustomer FocusCustomer Interaction Center (CIC)Customer KnowledgeCustomer ProfilingCustomer Relationship ManagementCustomer ServiceCustomer Service Programs
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Customer Service Engineer | alfanar Electric

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