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customer success manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Creatio

<div><div>Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We&rsquo;re proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.&rsquo;s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
</div><h3 class="jobSectionHeader">Who We&rsquo;re Looking For:</h3><ul><li>
We are looking for a Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the MEA region, serving as a trusted advisor to key stakeholders. The role is based in Riyadh, Saudi Arabia.
</li></ul><h3 class="jobSectionHeader">Responsibilities:</h3><ul><li>
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;</li><li>
Collecting feedback from customers about the Creatio system and satisfaction with the partner&rsquo;s implementation project solution;</li><li>
Developing and maintaining trusted relationships with key partners and their customers;</li><li>
Driving customer retention and renewals by building strong relationships;</li><li>
Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.</li></ul><h3 class="jobSectionHeader">
Requirements:</h3><ul><li>
3+ years of experience working with global SMB or Corporate segment customers</li><li>
Fluent in Arabic and English &mdash; both verbal and written with executive-level communication</li><li>
Experience with CRM / ERP / Core systems / other corporate software</li><li>
Experience of managing or overseeing software implementation projects, or customization of corporate software</li><li>
Strong Customer-Centric Communication and Presentations Skills</li><li>
Experience in problem-solving, working with customer objections</li><li>
Commercial Acumen, Negotiation, and Renewal Management experience</li><li>
Excellent time management and efficiency skills</li></ul><h3 class="jobSectionHeader">
What you should expect from us:</h3><ul><li>
Growth &amp; Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.</li><li>
Flexibility &amp; Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.</li><li>
Recognition &amp; Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.</li><li>
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.</li><li>
Benefits &amp; Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.</li></ul></div>

S&P Global

About the Role: 
Grade Level (for internal use): 10
 
The Team: 
You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
 
Responsibilities and Impact: 
Role is an individual contributor role, not a team leader role.
 Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
 Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
 Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.
 Monitor and leverage customer data to identify opportunities for further engagement and value creation.
 Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
 Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
 Proactive Support: anticipate customer challenges/needs and address them before they escalate.
 Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
 Promptly and accurately capturing customer engagement activities in Gainsight.
 
What We’re Looking For:Basic Required Qualifications: 
Fluency in English is required, with a demonstrated ability to communicate effectively in verbally and in writing.
 Fluency in French or Russian is an advantage, with a demonstrated ability to communicate effectively in verbally and in writing.
 Bachelor's degree in business-related discipline is preferred.
 3+ years of experience in customer success, account management, or a similar role.
 Proficiency in Gainsight, Salesforce or similar is an advantage.
 Industry knowledge (energy, commodities, finance) is an advantage.
 Strong communication skills, both written and verbal.
 Proven ability to manage multiple accounts and projects simultaneously.
 Ability to travel to meet clients.
 
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 323589
 Posted On: 2025-12-19
 Location: Riyadh, Saudi Arabia

DXC Technology

<div>
 
 
 Client Success Manager
 
 
 
 Role
 
 
 Primary representatives of an offering organization at one or more client accounts. Accountable for driving revenue, TCV and profit, while enabling long-term client satisfaction, retention, and identifying opportunities for innovation and growth.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage the day-to-day delivery of assigned client accounts.
 </li>
 <li>
 Collaborate with Account Delivery Associates to ensure smooth account operations.
 </li>
 <li>
 Develop and maintain client relationships to understand their needs.
 </li>
 <li>
 Assist in budget management and cost control for the accounts.
 </li>
 <li>
 Work with senior leadership to define and track key performance metrics.
 </li>
 <li>
 Stay informed about industry trends and their impact on account strategies.
 </li>
 <li>
 Address and resolve account-related issues and escalate when necessary.
 </li>
 <li>
 Provide regular updates on account performance.
 </li>
 </ul>
 
 Basic Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent combination of education and experience.
 </li>
 <li>
 Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
 </li>
 <li>
 Proven experience in account delivery and leadership roles.
 </li>
 <li>
 Proficiencies in strategic planning, client relationship management, and team leadership.
 </li>
 <li>
 Continuous learner that stays abreast with industry knowledge and technology.
 </li>
 </ul>
 
 
 
 
 Other Qualifications:
 
 
 
 
 <ul>
 <li>
 An advanced degree in a relevant field is a plus
 </li>
 <li>
 Relevant certifications such as PMP (Project Management Professional) is a plus
 </li>
 </ul>
 
 
</div>

Tahaluf

<div>Company Description 
Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF). 
 
Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia&rsquo;s B2B and B2C large-scale events scene. 
 
Be part of something BIG with Tahaluf&rsquo;s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector. 
 
Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you&rsquo;ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities. 
Job Description 
What you will do
As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
Key Responsibilities<ul><li>
Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables</li><li>
Provide sponsors with a detailed overview of the deliverables and timeline</li><li>
Set up and maintain a centralized tracker to monitor the progress of deliverables</li><li>
Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline</li><li>
Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and Global Health standards</li><li>
Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments</li><li>
Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships</li><li>
Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards</li><li>
Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility</li></ul> 

Qualifications 
What you will bring<ul><li>
Strong communication skills: Ability to convey complex information in a simple and understandable way. Smooth the conversations between internal team and external clients</li><li>
Organization and Time Management: Keeping track of timelines, deliverables, and follow-up tasks is essential</li><li>
Attention to Detail: Ensuring no important details are missed when discussing the scope of work, timelines, and expectations</li><li>
Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays</li><li>
Arabic speaking is required</li></ul> 

Additional Information 
What you will get<ul><li>
Competitive bonus</li><li>
BUPA Medical Insurance for you and your family</li><li>
Annual leave &ndash; 25 days</li><li>
Remote working on Sundays</li><li>
Working anywhere &ndash; 1 month every year</li><li>
Wellbeing Benefits</li><li>
Residency visa including yearly dependent fees</li><li>
School fees contribution, 40,000 SAR per child per year (up to a max of three children)</li><li>
Individual annual flight allowance for expats</li></ul>
International Relocation Package*<ul><li>
Paid flight to Riyadh &ndash; for you and your family (up to a max of three children)</li><li>
60 days of accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000</li><li>
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs</li><li>
Individual paid flight home and an end-of-service gratuity payment when leaving the company*</li></ul>
Local Relocation Package*<ul><li>
Paid flight to Riyadh &ndash; individual and family (up to a max of three children)</li><li>
30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000</li><li>
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs</li><li>If eligible</li></ul>
We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.</div>

Sulava MEA

<div>
 As a Service Delivery Manager at Sulava MEA, you will be the cornerstone of customer success, owning end-to-end delivery of Copilot transformation programs using our Frontier Firm Live framework. You will lead multidisciplinary teams, manage complex enterprise engagements, and ensure promised outcomes translate into measurable business value. This role demands a customer-obsessed leader who can bridge strategic vision with operational excellence whilst building lasting relationships with C-suite stakeholders.
 
 
 You will coordinate delivery across all five Frontier Firm Live streams: Strategy &amp; Innovation, Learning &amp; ACM, Agentic &amp; Power AI, Delivery Management, and Technology &amp; Cybersecurity.
 
 
 Key Responsibilities
 
 
 Programme Leadership
 
 
 <ul>
 <li>
 Own customer relationships and overall project success from kickoff to value realization
 </li>
 <li>
 Manage and coordinate delivery across all five Frontier Firm Live streams
 </li>
 <li>
 Track progress, milestones, and deliverables against agreed scope and timelines
 </li>
 <li>
 Ensure alignment between AI initiatives and customer business objectives
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 <ul>
 <li>
 Serve as primary escalation point for project issues and strategic decisions
 </li>
 <li>
 Lead executive steering meetings, bi-weekly sponsor meetings, and quarterly business reviews (QBRs)
 </li>
 <li>
 Build and nurture relationships with customer sponsors, decision-makers, and Microsoft partners
 </li>
 <li>
 Present business value and ROI to C-suite audiences
 
 
 </li>
 </ul>
 Team Coordination
 
 
 <ul>
 <li>
 Helping in resource allocation along with the internal service manage, capacity planning, and deliver best quality to the customer with the help of all assigned stream members
 </li>
 <li>
 Remove impediments and provide hands-on support to delivery teams (&ldquo;Smoothies&rdquo;)
 </li>
 <li>
 Coach and mentor consultants to elevate customer experience
 </li>
 <li>
 Foster collaboration across our diverse, multi-national team
 
 
 </li>
 </ul>
 Quality &amp; Governance
 
 
 <ul>
 <li>
 Ensure adherence to Sulava MEA delivery standards, quality assurance, and best practices
 </li>
 <li>
 Manage risks, change requests, and scope variations proactively
 </li>
 <li>
 Validate AI-generated and consultant-created content before customer delivery
 </li>
 <li>
 Implement governance frameworks aligned with Microsoft standards
 
 
 </li>
 </ul>
 Value Realisation
 
 
 <ul>
 <li>
 Align delivery with customer KPIs, OKRs, and strategic objectives
 </li>
 <li>
 Report on Copilot adoption metrics, usage data, and measurable business outcomes
 </li>
 <li>
 Identify opportunities for programme expansion and follow-on engagements
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Business, Engineering, or related field; Master&rsquo;s/MBA preferred
 </li>
 <li>
 8+ years in service delivery, programme management, or customer success roles
 </li>
 <li>
 5+ years managing enterprise-scale digital transformation or AI adoption programmes
 </li>
 <li>
 Proven track record delivering to C-suite stakeholders in complex environments
 
 
 </li>
 </ul>
 Technical Competencies
 
 
 <ul>
 <li>
 Deep expertise in Microsoft 365 ecosystem (Copilot, Teams, SharePoint, Power Platform)
 </li>
 <li>
 Solid understanding of AI technologies, agentic AI, and enterprise adoption frameworks
 </li>
 <li>
 Familiarity with cloud migration, identity management (Entra ID), security &amp; compliance (Defender, Purview)
 </li>
 <li>
 Experience with Azure AI services is a strong advantage
 
 
 </li>
 </ul>
 Professional Skills
 
 
 <ul>
 <li>
 Prosci, ADKAR, or equivalent Change Management certification (highly desirable)
 </li>
 <li>
 PMP, PRINCE2, Agile, or Scrum certifications preferred
 </li>
 <li>
 Exceptional communication, public speaking, and executive engagement abilities
 </li>
 <li>
 Customer obsession with a consultative, solutions-oriented mindset
 </li>
 <li>
 Conflict resolution, negotiation, and influencing skills
 
 
 </li>
 </ul>
 People &amp; Leadership
 
 
 <ul>
 <li>
 Proven ability to inspire, coach, and develop high-performing teams
 </li>
 <li>
 Cross-cultural collaboration experience essential for MEA region
 </li>
 <li>
 Comfortable working in a fast-paced, entrepreneurial environment
 </li>
 <li>
 Embody Sulava MEA&rsquo;s values: curiosity, courage, and collaboration
 
 
 </li>
 </ul>
 Language Requirements
 
 
 <ul>
 <li>
 Fluent English (written and spoken) is mandatory
 </li>
 <li>
 Arabic proficiency is a strong advantage for local stakeholder engagement
 
 
 </li>
 </ul>
 What Success Looks Like
 
 
 Within your first 6&ndash;12 months, you will:
 
 
 <ul>
 <li>
 Successfully lead 2&ndash;3 major Frontier Firm Live customer engagements
 </li>
 <li>
 Build trusted relationships with customer executives and become their go-to advisor
 </li>
 <li>
 Drive measurable AI adoption and business value
 </li>
 <li>
 Contribute to our rapidly growing presence in Saudi Arabia
 </li>
 <li>
 Work closely with Microsoft
 </li>
 </ul>
</div>

Service Delivery Manager

Chesamel Group

<div>
 
 
 Job Title:
 
 Customer Reference Manager
 
 
 
 Location:
 
 Saudi Arabia (Working across the META Region)
 
 
 
 Contract Length:
 
 12 months initially (A view to extend for a further 12 months )
 
 
 
 Start date:
 
 January
 
 
 
 
 
 
 Who We Are
 
 
 
 Chesamel Group is an agile consultancy headquartered in London, focused on driving extraordinary growth for forward-thinking businesses through innovative, bespoke solutions. The team challenges traditional thinking to deliver transformative business outcomes using human ingenuity and advanced technology.
 
 
 We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success. Which is why some of the world&rsquo;s biggest and best-known tech companies choose to work with us.
 
 
 
 
 
 
 The Team
 
 
 
 Chesamel has a large team of marketing experts delivering on client projects across the globe, ranging from fully integrated and embedded consultancy to ad-hoc on demand project delivery. You will be joining a collective focused on delivering excellent client servicing while leading business transformation for our clients.
 
 
 
 
 
 
 Our Client
 
 
 
 Our client helps millions of organisations empower their employees, serve their customers, and build what&rsquo;s next for their business, all with technology built in the cloud. Their products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. You will be embedded in a team dedicated to helping businesses ranging from enterprises to startups, educational institutions and government agencies to see the benefits of our technology come to life.
 
 
 
 
 
 
 The Role:
 
 
 
 This is a role based in Saudi working across the META/GCC region
 
 
 The role is focused on developing, managing, and amplifying customer success stories that demonstrate the value of our clients Cloud technology to C-level and IT decision-maker audiences across enterprise organisations.
 
 
 
 
 
 The Customer References Manager/Marketing Communications Manager will create and manage both written and visual content for digital and non-digital channels, partnering with a wide network across Cloud, including PR &amp; Comms, Campaigns, Brand, Analyst Relations, Product Management, Sales, and Field Marketing.
 
 
 
 
 
 This is a customer-facing role requiring strong storytelling, project management, and relationship-building skills to extract compelling narratives and deliver content that drives awareness, engagement, and demand generation across the META region.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Customer Reference Pipeline Management (35%)
 
 
 <ul>
 <li>
 Follow established processes to identify, onboard, and manage new customer references across the META region.
 </li>
 <li>
 Monitor reference progress, proactively follow-up with stakeholders, and remove operational roadblocks.
 </li>
 </ul>
 
 
 Customer Experience &amp; Advocacy (20%)
 
 
 <ul>
 <li>
 Ensure a strong day-to-day customer experience throughout onboarding and reference creation.
 </li>
 <li>
 Act as an advocate for customers, representing their stories accurately and empathetically.
 </li>
 </ul>
 <li>
 </li>
 
 
 Storytelling &amp; Content Development (25%)
 
 
 <ul>
 <li>
 Create compelling written and visual content that translates product value into audience-relevant solutions.
 </li>
 <li>
 Shape narratives that resonate with specific audiences across digital and offline channels.
 </li>
 </ul>
 
 
 Publisher &amp; Influencer Engagement (10%)
 
 
 <ul>
 <li>
 Maintain relationships with regional technology publishers and influencers to amplify customer stories.
 </li>
 <li>
 Coordinate content distribution to maximise reach and visibility
 </li>
 </ul>
 
 
 
 
 
 Cross-functional Collaboration (10%)
 
 
 <ul>
 <li>
 Partner with PR &amp; Comms, Campaign Managers, Brand, Customer Reference teams, Product, Sales, Channel &amp; Field Marketing, Customers, and Partners to deliver outputs.
 </li>
 <li>
 Coordinate complex workstreams and ensure alignment on priorities, messaging, and customer positioning.
 </li>
 </ul>
 
 
 
 
 
 Essential Qualifications &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing or Similar field
 </li>
 <li>
 
 5 years experience
 
 in B2B Communications or Marketing Content Creation
 </li>
 <li>
 Cloud/Tech/SaaS background
 </li>
 <li>
 Excellent communication skills - written and presentation - in
 
 English and Arabic (Arabic is mandatory!)
 
 </li>
 <li>
 Meticulous grammar and proofreading skills
 </li>
 <li>
 Experience developing and managing technical content
 </li>
 </ul>
 
 
 
 
 
 Desirable Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Passionate, innovative approach to content strategy and customer marketing campaigns
 </li>
 <li>
 Creative agency management experience
 </li>
 <li>
 Strong collaboration skills with a positive, can-do attitude
 </li>
 <li>
 Excellent time management and flexible working style
 </li>
 <li>
 Experience managing
 
 complex programmes/projects
 
 with multiple stakeholders
 </li>
 <li>
 Strong project management abilities (schedule definition, scope control, stakeholder engagement)
 </li>
 <li>
 Creative problem solver and enthusiastic
 </li>
 </ul>
 
 
</div>

Marketing Communications Manager

Explore 1359+ Customer success manager in House Counsel Jobs In Riyadh this January. Find roles across top companies and apply now to boost your career.

1359 customer success manager jobs IN House Counsel Jobs In Riyadh

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Marketing Communications Manager