service advisor

customer care representative Jobs in Kuwait

customer care representative

customer care service

customer service team leader Jobs in Kuwait

customer service team leader

sales advisor

customer service representative

AlWazzan Vet Pharmacy

<p>Job Title: Customer Service Representative (Arabic/English) &ndash; Phone Support &amp; Order Follow-Up</p><p>Overview:</p><p>We are seeking a dedicated Customer Service Representative to handle incoming customer phone calls, follow up on phone orders, and support customers with inquiries, complaints, and after-sales needs. When call volume is lower, you will assist with additional operational tasks such as basic website management and other administrative support as needed.</p><p>Key Responsibilities:</p><ul><li>Answer inbound customer calls promptly and professionally, primarily in <b>Arabic</b> and also in English when needed</li><li>Take and process customer phone orders accurately, confirming product details, quantities, delivery details, and payment method (if applicable)</li><li>Follow up on pending orders, delivery status, and customer requests until closure</li><li>Handle customer complaints calmly and effectively, escalating issues when required and ensuring proper resolution</li><li>Maintain accurate customer records, call notes, and order updates in the system (CRM/ERP/Excel as applicable)</li><li>Coordinate with internal teams (sales, warehouse, delivery, accounts) to ensure smooth order fulfillment and customer satisfaction</li><li>During downtime, support other tasks based on business needs, such as:</li><li>Basic website content updates (product listings, prices, photos, availability, banners, simple edits)</li><li>Support with simple reporting, data entry, or social media/customer message follow-up (if needed)</li><li>Any other reasonable administrative tasks assigned by management</li></ul><p>Requirements:</p><ul><li>Fluency in Arabic (spoken and written) is essential; strong English communication skills required</li><li>Prior experience in a customer service or call center role is strongly preferred</li><li>Strong phone etiquette and ability to communicate clearly, patiently, and confidently</li><li>Ability to multitask, prioritize, and stay organized in a fast-paced environment</li><li>Comfortable using computers and common tools (email, Excel/Google Sheets, CRM/ERP systems)</li><li>High attention to detail, especially for order accuracy and customer information</li><li>Reliable, punctual, and professional with a customer-first mindset</li></ul><p>Preferred (Nice to Have):</p><ul><li>Experience with e-commerce platforms or website management</li><li>Experience with Odoo</li><li>Experience with AI tools / Graphic design</li><li>Experience working with delivery coordination and order tracking</li></ul><p>What We Offer:</p><ul><li>Stable role with opportunities to learn additional business operations and digital tasks</li><li>Supportive team environment</li><li>Training on products, systems, and processes</li></ul><p>How to Apply:</p><p>Please send your CV to: Alwazzansulai@gmail.com or via Indeed<br/>Subject line: Customer Service Representative &ndash; Arabic/English</p><p>Job Types: Full-time, Permanent</p><p>Pay: KD250.000 - KD300.000 per month</p><p>Experience:</p><ul><li>Customer Service : 2 years (Required)</li><li>Inbound Calls : 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative

BJ Beauty Cosmetics

<p>A leading beauty company in Kuwait is looking for a Sales &amp; Customer Service Representative to handle sales, customer support, and collections, with the ability to work both indoors and outdoors as required.</p><p>Key Responsibilities:</p><ul><li>Manage daily sales operations and achieve monthly targets.</li></ul><ul><li>Respond to customers via phone and WhatsApp professionally and promptly.</li></ul><ul><li>Conduct outdoor visits to clients, stores, and partners when needed.</li></ul><ul><li>Follow up on customer orders from inquiry to delivery.&bull; Handle payment collections and ensure proper closing of payments.</li></ul><ul><li>Build strong, long-term relationships with customers, including VIP clients.</li></ul><ul><li>Coordinate with warehouse staff and delivery drivers.</li></ul><ul><li>Prepare daily and weekly sales reports.</li></ul><ul><li>Enter and update data in company systems (CRM &ndash; POS &ndash; Shopify).</li></ul><ul><li>Use CRM tools to manage customer interactions; experience with Zoho CRM is preferred.</li></ul><ul><li>Use AI tools (LLM-based, such as ChatGPT) to improve communication, write responses, organize work, and enhance customer service.</li></ul><ul><li>Understand beauty products and recommend suitable options to customers.</li></ul><p>Job Requirements:</p><ul><li>Bachelor&rsquo;s degree is mandatory.</li></ul><ul><li>Previous experience in sales or customer service (preferably in beauty or retail).</li></ul><ul><li>Excellent communication and persuasion skills.</li></ul><ul><li>Fluency in Arabic and English (spoken and written).</li></ul><ul><li>Strong experience using CRM systems - Zoho CRM is a plus.</li></ul><ul><li>Ability to use AI/LLM tools (e.g., ChatGPT) in daily work.</li></ul><ul><li>Organized, detail-oriented, and able to work under pressure.</li></ul><ul><li>Valid driving license and personal car are preferred due to outdoor work requirements.</li></ul><p>Working Hours:</p><ul><li>Sunday to Thursday</li></ul><ul><li>Indoor + outdoor duties</li></ul><ul><li>Location: Hawally</li></ul><p>Job Type: Full-time</p>

Female Indoor/Outdoor Sales & Customer Service Representative

Grand Community Co

<p><b>Company Description</b></p><p>Echo Media is a leading bulk influencers marketing service operating in over 5 countries and with 500+ employees in 5 offices. Established in 2019 and based in Sharq, Kuwait, Echo Media specializes in offering bulk influencer services within 24 hours' notice period to run campaigns ranging from 100 influencers to 35,000 and more. The company offers 24/7 campaign management and has a community of over 35,000 bloggers who work with global, international, and local brands.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Call Center Representative at Echo Media in Sharq, Kuwait. The Call Center Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. This role requires strong interpersonal skills, computer literacy, and the ability to manage multiple tasks simultaneously.</p><p><b>Qualifications</b></p><ul><li>Experience as a Customer Service Representative</li><li>Ability to maintain customer satisfaction while adhering to company policies</li><li>Strong customer support skills, ability to handle and solve customer complaints</li><li>Strong computer literacy skills with experience in Microsoft Office programs and customer service software</li></ul><p>Job Type: Full-time</p><p>Pay: KD300.000 - KD4,000.000 per month</p><p>Experience:</p><ul><li>Auditor: 1 year (Required)</li></ul><p>Work Location: In person</p>

Call Center (Kuwaiti or Non Kuwaiti)

lumiere sweets company

<p><b>Job Vacancy: Waitress / Barista</b></p><p><b>Bakery &amp; Restaurant Operations</b></p><p>We are currently seeking <b>experienced Waitress / Barista professionals</b> to join our Bakery and Restaurant Operations in Kuwait. This role is ideal for customer-focused individuals with a passion for hospitality and service excellence.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide exceptional customer service in a bakery and restaurant environment</li><li>Take customer orders accurately and ensure timely service</li><li>Prepare and serve beverages, including coffee and specialty drinks, to company standards</li><li>Maintain cleanliness and organization of the service and barista areas</li><li>Follow hygiene, health, and safety standards at all times</li><li>Coordinate effectively with kitchen and service teams to ensure smooth operations</li></ul><p><b>Candidate Requirements:</b></p><ul><li><b>Local hiring only &ndash; candidates must be currently based in Kuwait</b></li><li>Minimum <b>1 year of relevant experience</b> in waitressing, catering, or barista roles</li><li>Must hold a <b>valid 18 Ahli transferable residency</b></li></ul><p><i>(SME visa holders are also accepted)</i></p><ul><li><b>Immediate joiners preferred</b></li><li>Strong communication skills and a professional appearance</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and benefits package</li><li>Professional and structured working environment</li><li>Opportunities for growth within bakery and restaurant operations</li></ul><p><b>How to Apply:</b></p><p>Interested candidates who meet the above criteria are encouraged to send their updated CV to:<br/><b>hr@lumieresweets.com</b></p><p><i>Only shortlisted candidates will be contacted.</i></p><p>Job Type: Full-time</p>

Waitress/Barista

Alghanim INDUSTRIES

<b>Date:</b> 11 Dec 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Job Summary
<br>Our Baristas are responsible for serving our customers the best beverage and food, while maintaining service and brand standards.
<br>Job Responsibilities
<br><br>
Deliver the highest levels of customer service in line with brand standards
<br><br>
Produce & serve all drinks and food to brand standards & recipes
<br><br>
Maintain stock levels/availability by replenishing display/fridges and rotating stock within company guidelines/planograms
<br><br>
Maintain standards of Health, Safety & Cleanliness
<br><br>
Upsell and demonstrate product knowledge by answering and suggesting to the customers to maximize sales
<br><br>
Operate the till in line with brand training
<br><br>
Maintain hygiene standards inside the store and patio area and regularly check that all areas are in compliance to company standards
<br><br>
Complete all tasks required by the daily cleaning schedule
<br><br>
Ensure all food & beverage items are delivered and displayed as per standard
<br><br>
Candidate Requirements
<br><br>
Friendly outgoing personality
<br><br>
Communicate confidently with customers
<br><br>
Flexible approach
<br><br>
Willing to learn
<br><br>
Shows initiative
<br><br>
Ability to work within a team and individually (dependent on volume of shift)
<br><br>
Reliable/committed
<br><br>
Worked within a customer facing environment
<br><br>
Worked in Hospitality/Retail Industry
<br><br>
Education High School / Diploma Bachelor’s Degree

Barista

Landmark Group

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards for his/her assigned department in the store in all aspects.
<br><div><div>Shop Keeping and Store Standards
</div><div>Maximize and contribute to sales within the store through exceptional customer service and retail experience
</div><div>Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
</div><div>Ensure all products are price tagged and bar-coded before display
</div><div>Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
</div><div>Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
</div><div>Ensure awareness and vigilance at all times of security in the store without any negligence
</div><div>Ensure the highest standards of housekeeping &amp; grooming etiquettes are maintained in store at all times<br>
</div><div></div><br>
<div>Store Merchandise / Merchandising
</div><div>Maintain a detailed knowledge of the merchandise/ products stocked in the store
</div><div>Ensure promotions and fast selling lines are featured in the store
</div><div>Provide information about the customers(likes, dislikes and opinions) to the dept Incharge
</div><div>Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery &amp; maintenance in the store
</div><div></div><div>Customer Service
</div><div>Responsible for greeting and meeting all customers promptly and politely as they enter the store
</div><div>Provide customer satisfaction by delivering exceptional customer service
</div><div>Guide customers throughout the store or to the specific area the customer requests
</div><div>Develop a clear understanding of all departments, products, make, features and after sales service
</div><div>Ensure effective implementation of visual merchandising principles within the stores</div></div>
<br>High School Diploma
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><p>Founded in Kuwait in 2005. Centrepoint forms part of the Landmark Group and is home to four of the region&rsquo;s most beloved, fordable and stylish brands &ndash; Splash, Shoe mart, Babyshop , and Lifestyle . Today, we cater to multiple m arkets across eight countries in the Middle East and Africa, with 142 stores occupying 6.2 million square feet of retail space. With numerous new store openings planned for the future , Centrepoint is committed to expanding our footprint while simultaneously moving towards absolute environmental sustainability.
</p></div><div><div>Whether you&rsquo;re looking to beautify yourself, your family or your home, Centrepoint is proud to be the one stop destination trusted by generations of value seeking customers who seek quality without compromise. Delivering as industry leading omni channel customer experience, we pride ourselves on being at the forefront of the regions retail landscape, where we continue to set industry be nchmarks with a philosophy of beauty, quality and inclusivity that gives consumers access to popular trends as well as life&rsquo;s essentials in consider ed retail and online environments.</div></div></div>

Store Associate(Centrepoint)

Nejoud Restaurant Management Company

<ul><li><b>Customer service</b>: Greet customers, answer questions about the menu, and ensure their satisfaction.</li><li><b>Order taking</b>: Accurately take orders, process payments, and handle cash or point-of-sale systems.</li><li><b>Food and beverage service</b>: Prepare and serve food and drinks promptly and correctly.</li><li><b>Food preparation</b>: Assist with food preparation, which may include cooking, and ensuring ingredients are ready.</li><li><b>Cleaning and maintenance</b>: Keep dining and work areas clean, sanitized, and organized, which can include sweeping, wiping tables, and maintaining restrooms.</li><li><b>Teamwork</b>: Collaborate with other team members and supervisors to ensure smooth operations.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to KD250.000 per month</p>

Barista/ Service Crew

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