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customer service representative Jobs in Kuwait

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sales advisor for smart solution Jobs in Kuwait

sales advisor for smart solution

service advisor

LGTC Recruitment

About the RoleWe are seeking a customer-focused and technically knowledgeable Service Advisor to join our team. The Service Advisor serves as the key liaison between customers and the service department, ensuring that vehicle concerns are accurately identified, service recommendations are clearly communicated, and high-quality customer care is maintained throughout the service process.This role is ideal for professionals who are passionate about automotive service excellence, customer satisfaction, and operational efficiency in a fast-paced environment.Key Responsibilities<ul><li>Greet customers professionally and assess their vehicle service needs.</li><li>Open and manage job cards/work orders accurately using service management systems.</li><li>Provide detailed cost estimates, explain repair options, and obtain customer approvals.</li><li>Coordinate with technicians to ensure timely and accurate service completion.</li><li>Monitor repair progress and proactively update customers on job status.</li><li>Review completed repairs with customers, ensuring satisfaction before delivery.</li><li>Handle warranty claims, customer inquiries, and complaints with professionalism.</li><li>Promote additional maintenance services or products when appropriate.</li><li>Maintain detailed service records, reports, and compliance documentation.</li><li>Uphold company policies, manufacturer standards, and safety regulations.</li></ul>Qualifications and Skills<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive Technology, Mechanical Engineering, or a related field.</li><li>2&ndash;3 years of experience as a Service Advisor in an automotive dealership or service center.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Solid technical knowledge of vehicle systems and maintenance processes.</li><li>Ability to explain complex technical issues in simple, customer-friendly language.</li><li>Proficient in Microsoft Office Suite and service management systems.</li><li>Highly organized, detail-oriented, and capable of multitasking.</li><li>Problem-solving ability and proactive attitude under pressure.</li></ul>Requirements<ul><li>Transferable residency (VISA 18 Regular).</li><li>Physically fit and able to handle a dynamic service environment.</li><li>Age not more than 40 years old.</li><li>Proven background in automotive service operations or customer support.</li></ul>Key Success Factors<ul><li>Customer Satisfaction: Deliver exceptional customer service and maintain long-term relationships.</li><li>Accuracy &amp; Efficiency: Prepare complete and precise job cards to avoid errors and delays.</li><li>Effective Communication: Facilitate clear and consistent communication between customers and technicians.</li><li>Technical Competence: Understand vehicle systems and provide trustworthy recommendations.</li><li>Upselling &amp; Service Maximization: Identify and recommend preventive maintenance opportunities.</li><li>Timely Follow-Up: Ensure repair progress updates and on-time completion.</li><li>Problem-Solving: Resolve issues quickly while maintaining customer trust.</li><li>Teamwork: Collaborate effectively with technicians, parts, and management.</li><li>Compliance: Adhere to safety, warranty, and documentation standards.</li></ul>Key Behavioral Competencies<ul><li>Positive, calm, and professional demeanor in all interactions.</li><li>Excellent listening and communication abilities.</li><li>Strong sense of accountability and integrity.</li><li>Adaptability to changing workloads and priorities.</li><li>Ability to handle pressure and challenging customer situations with patience.</li><li>Commitment to accuracy, organization, and quality service delivery.</li></ul>Career Growth and Development<ul><li>Skill Enhancement: Continuous learning in automotive technologies, diagnostics, and service management.</li><li>Performance-Based Advancement: Opportunities for promotion to Senior Service Advisor, Service Coordinator, or Service Manager roles.</li><li>Cross-Functional Exposure: Collaboration with technicians, parts departments, and customer relations teams.</li><li>Leadership Development: Access to training and mentorship programs to prepare for supervisory roles.</li><li>Recognition: Outstanding performance rewarded through incentives and internal recognition programs.</li></ul>Job Type: Full-timePay: KD300.000 - KD350.000 per month

Service Advisor

Al Mulla Group

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 1. Customer Engagement:
 
 <ul>
 <li>
 Greet and welcome customers in a professional and friendly manner.
 </li>
 <li>
 Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.
 </li>
 <li>
 Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.
 </li>
 </ul>
 
 
 
 
 2. Service Scheduling:
 
 <ul>
 <li>
 Schedule appointments for vehicle service, maintenance, and repairs.
 </li>
 <li>
 Coordinate with the service department to ensure timely completion of work orders.
 </li>
 <li>
 Communicate with customers to keep them informed about the progress of their vehicles.
 </li>
 </ul>
 
 
 
 
 3. Technical Knowledge:
 
 <ul>
 <li>
 Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.
 </li>
 <li>
 Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.
 </li>
 <li>
 Explain technical information to customers in an understandable manner.
 </li>
 </ul>
 
 
 
 
 4. Documentation and Record-Keeping:
 
 <ul>
 <li>
 Maintain accurate service records, including customer information, service history, and vehicle details.
 </li>
 <li>
 Prepare invoices and explain charges to customers.
 </li>
 <li>
 Process warranty claims and paperwork efficiently.
 </li>
 </ul>
 
 
 
 
 5. Customer Satisfaction:
 
 <ul>
 <li>
 Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
 </li>
 <li>
 Follow up with customers after service to gather feedback and address any additional needs.
 </li>
 </ul>
 
 
 
 
 6. Sales and Upselling:
 
 <ul>
 <li>
 Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.
 </li>
 <li>
 Promote special promotions and service packages to customers.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 High school diploma or equivalent completion; post-secondary education in automotive technology or related field is plus.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 2 - 3 Years
 </li>
 <li>
 Field of Experience: Previous experience as a service advisor in automotive repair or bodyshop environment, with strong preference for Mercedes Bens or luxury vehicle is preferred
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Strong technical knowledge of Mercedes Bens vehicles and their system
 </li>
 <li>
 Proficient in computer software and systems for scheduling and record keeping
 </li>
 <li>
 Excellent problem solving and decision making abilities
 </li>
 <li>
 Customer focused with commitment to providing a superior customer experience
 </li>
 <li>
 Ability to work effectively in a fast paced, team oriented environment
 </li>
 <li>
 Strong sales and negotiation skills
 </li>
 <li>
 Details oriented and organized with high level of accuracy
 </li>
 <li>
 Familiarity with Mercedes Benz warranty and service policies
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift (Rotational) - 9:00 am to 06:00 pm / 8:00 am to 05:00 pm
 </li>
 </ul>
 
 
</div>

Service Advisor - Mercedes Benz

DAL Studio

Job Title: Sales Advisor for Smart SolutionDepartment: SalesReports to: Sales Manager/Store ManagerBusiness Unit: DAL StoreEmployment Type: Full-Time________________________________________Job PurposeThe Smart Home Sales Advisor is responsible for promoting and selling smart home products and solutions, providing exceptional customer service, and educating clients on how smart technologies enhance their lifestyles. This role blends technical knowledge with customer-oriented sales skills to deliver customized solutions that meet client needs.________________________________________Key Accountabilities<ul><li>Achieve and exceed monthly, quarterly, and annual sales targets.</li><li>Accurately assess client needs and propose appropriate smart home solutions.</li><li>Ensure high levels of customer satisfaction and service excellence.</li><li>Maintain updated knowledge of product offerings, market trends, and competitor activities.</li><li>Support project execution teams by ensuring accurate communication of client requirements.</li></ul>Primary ResponsibilitiesSales &amp; Client Engagement<ul><li>Conduct client consultations to understand needs related to smart home automation (lighting, climate control, security, audio/video, etc.).</li><li>Demonstrate and present smart home products and systems in showrooms or at client locations.</li><li>Prepare and present tailored quotations, proposals, and solution designs.</li><li>Follow up with leads and convert inquiries into confirmed sales.</li><li>Build long-term relationships with clients for upselling and repeat business.</li></ul>Product Knowledge &amp; Training<ul><li>Stay up to date with the latest smart home technologies, trends, and integration methods.</li><li>Participate in training sessions on new products and system upgrades.</li><li>Educate clients on the use, benefits, and functionality of smart home systems.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate with design, technical, and installation teams to ensure smooth handover of projects.</li><li>Maintain CRM entries, client records, and sales reports.</li><li>Attend sales meetings and provide input on market demands and client feedback.</li></ul>Market Awareness &amp; Business Development<ul><li>Identify new business opportunities, including project leads, partnerships, and target segments.</li><li>Attend trade shows, exhibitions, or networking events to represent the company and showcase solutions.</li></ul>Core CompetenciesCompetency DescriptionTechnical Aptitude Understanding of smart home technologies (IoT, home automation systems, network integration).Sales &amp; Negotiation Skills Ability to close sales deals effectively and confidently.Customer Focus Commitment to delivering a high standard of client satisfaction.Communication Strong verbal and written skills to articulate solutions clearly.Presentation Skills Ability to conduct live demonstrations and client presentations persuasively.Problem Solving Ability to identify client challenges and propose viable smart home solutions.Time Management Prioritize tasks and manage multiple client accounts effectively.Team Collaboration Work effectively with cross-functional teams (technical, marketing, installation).Job Types: Full-time, PermanentPay: KD350.000 - KD450.000 per month

Sales Advisor for Smart Solution

About the RoleWe are seeking a dynamic and customer-oriented Sales Advisor to join our Elite Yacht Division. The ideal candidate will serve as the first point of contact for customers interested in purchasing yachts, providing expert guidance, professional consultation, and a premium buying experience.This role requires a blend of sales expertise, technical knowledge, and exceptional relationship-building skills to deliver outstanding service to high-profile clients while achieving sales targets and upholding the company&rsquo;s luxury brand standards.Key Responsibilities<ul><li>Greet customers professionally and identify their yacht preferences and requirements.</li><li>Present and explain yacht models, features, specifications, and performance capabilities.</li><li>Prepare detailed quotations, proposals, and financing options as needed.</li><li>Conduct yacht demonstrations and participate in test sails or viewings when required.</li><li>Follow up with potential and existing clients to generate leads, build relationships, and close sales.</li><li>Coordinate with technical, service, and delivery teams to ensure smooth yacht handovers.</li><li>Upsell additional services such as insurance, extended warranties, and accessories.</li><li>Maintain accurate customer records, CRM data, and sales documentation.</li><li>Handle customer inquiries, feedback, and complaints with professionalism and discretion.</li><li>Meet and exceed monthly and annual sales targets in line with company goals.</li></ul>Qualifications and Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Business, Marketing, Automotive, or Marine Engineering (preferred).</li><li>Minimum 2&ndash;3 years of experience in sales within the automotive, marine, or luxury goods industry.</li><li>Proven track record in achieving sales targets and building strong client relationships.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong technical understanding of yachts, specifications, and customization options.</li><li>Highly organized with exceptional attention to detail.</li><li>Proficient in Microsoft Office Suite and CRM systems.</li><li>Ability to work independently while collaborating effectively with team members.</li></ul>Requirements<ul><li>Transferable residency (VISA 18 Regular).</li><li>Physically fit and able to work in a dynamic, customer-facing environment.</li><li>Age not more than 40 years old.</li><li>Prior experience handling VIP or high-net-worth clientele is an advantage.</li></ul>Key Success Factors<ul><li>Deep Product Knowledge: Confidently present and explain yacht features and specifications.</li><li>Client Relationship Management: Build long-term trust and maintain continuous post-sale support.</li><li>Luxury Sales Expertise: Deliver a consultative, personalized experience for elite customers.</li><li>Professional Communication: Exhibit strong presentation and negotiation skills.</li><li>Market Awareness: Stay informed about market trends, competitors, and new leads.</li><li>Follow-Up Discipline: Maintain timely communication and accurate CRM documentation.</li><li>Customer-Centric Mindset: Tailor solutions to client preferences with discretion and care.</li><li>Integrity &amp; Professionalism: Represent the brand with honesty and confidentiality.</li></ul>Behavioral Competencies<ul><li>Demonstrates exceptional customer focus and service orientation.</li><li>Communicates confidently and adjusts style to suit diverse clientele.</li><li>Maintains professional grooming and luxury brand presence.</li><li>Collaborates effectively with marketing, operations, and service teams.</li><li>Exhibits adaptability to shifting priorities and market changes.</li><li>Handles customer concerns with composure and professionalism.</li><li>Upholds company values, ethics, and confidentiality at all times.</li></ul>Career Growth and Development<ul><li>Skill Enhancement: Ongoing training in luxury sales techniques, customer engagement, and negotiation.</li><li>Leadership Pathways: Opportunity to progress into Senior Sales Advisor, Team Leader, or Sales Manager roles.</li><li>Exposure to Elite Clientele: Engage directly with high-net-worth clients and luxury market events.</li><li>Cross-Functional Opportunities: Transition into related roles such as Marketing, Client Relations, or Business Development.</li><li>Performance Recognition: Commission-based incentives, awards, and internal recognition programs.</li><li>Professional Development: Company-sponsored participation in marine industry training and international exhibitions.</li></ul>Job Type: Full-timePay: KD300.000 per month

Sales Advisor

Trafalgar Luxury Group

<div>
 
 As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Offering product information and guidance to the Customers in the stores.
 </li>
 <li>
 Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
 </li>
 <li>
 Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
 </li>
 <li>
 Build customer Data base and follow-up with the VIP customers.
 </li>
 <li>
 Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
 </li>
 <li>
 Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
 </li>
 <li>
 Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
 </li>
 <li>
 Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
 </li>
 <li>
 Participate in ongoing training and development programs to enhance product knowledge and sales skills.
 </li>
 <li>
 Managing after sales service
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 Excellent communication skills in Arabic and English.
 </li>
 <li>
 Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
 </li>
 <li>
 Strong interpersonal skills with a customer-centric mindset.
 </li>
 <li>
 Ability to multitask and perform efficiently in a fast-paced environment.
 </li>
 <li>
 Proficiency in basic math and experience using a point-of-sale (POS) system.
 </li>
 <li>
 Flexibility to work varied schedules, including evenings, weekends, and holidays.
 </li>
 <li>
 Positive attitude, self-motivated, and a team player.
 </li>
 <li>
 High school diploma or equivalent required; additional education or certifications are a plus.
 </li>
 </ul>
 
 
</div>

Client Advisor (Watches & Jewelry)

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent practical experience.
 </li>
 <li>
 3 years of experience in delivering and developing customer-facing services with Cloud adoption, IT transformation, Data and Cloud Migration programs.
 </li>
 <li>
 Experience in networking, compute infrastructure (e.g., servers, databases, firewalls, load balancers) and architecting, developing, or maintaining cloud solutions in virtualized environments.
 </li>
 <li>
 Experience in one or more of the following: Networking, Developer Operations, Security, Compute, Storage, Hadoop, Kubernetes, or Site Reliability Engineering (SRE).
 </li>
 <li>
 Ability to communicate in English and Arabic fluently to support client relationship in this region.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 MBA or Master's degree in Computer Science, Engineering or a related field.
 </li>
 <li>
 Certification in Cloud.
 </li>
 <li>
 Experience with networking and system design of load balancers, firewalls, and Virtual Private Network (VPN) in architecting, developing and maintaining production-grade systems.
 </li>
 <li>
 Experience in one or more of the following disciplines: software development, managing operating systems or Linux environments, network design and deployment, databases, storage systems.
 </li>
 <li>
 Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations.
 </li>
 <li>
 Experience with Kubernetes, Google Kubernetes Engine (GKE), or Elastic Kubernetes Service (EKS) with excellent communication, writing, presentation, and problem-solving skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Cloud Consultant, you will work directly with Google&rsquo;s most strategic customers on infrastructure projects that transform business. You will provide consulting, program management, and technical expertise on customer engagements, while working with client executives and key technical leaders to deploy solutions on Google Cloud Platform. You will also work closely with key Google partners to deliver joint consulting services, providing technical guidance and infrastructure best practices.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Work with customer technical leads, client executives, and partners to manage and deliver successful implementations of cloud solutions becoming a trusted advisor to decision makers throughout the engagement.
 </li>
 <li>
 Propose solution architectures and manage the deployment of cloud based distributed virtualized infrastructure solutions according to complex customer requirements and implementation best practices.
 </li>
 <li>
 Work with internal specialists, Product, and Engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
 </li>
 <li>
 Interact with Sales, Partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
 </li>
 <li>
 Travel up to 30% of the time for client engagements as needed.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Infrastructure Modernization and AI, Google Cloud (English, Arabic)

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Bachelor's degree in Computer Science or equivalent practical experience.</li>
<li>3 years of experience in delivering and developing customer-facing services with cloud adoption, IT transformation, and data and cloud migration programs.</li>
<li>Experience in networking; compute infrastructure (e.g., servers, databases, firewalls, load balancers); and architecting, developing, or maintaining cloud solutions in virtualized environments.</li>
<li>Experience in one or more of the following: networking, developer operations, security, compute, storage, Hadoop, Kubernetes, or Site Reliability Engineering (SRE).</li>
<li>Ability to communicate in English and Arabic fluently to support client relationship in this region.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>MBA or Master's degree in Computer Science, Engineering, or a related field.</li>
<li>Certification in cloud.</li>
<li>Experience with networking and system design of load balancers, firewalls, and Virtual Private Networks (VPN), architecting, developing, and maintaining production-grade systems.</li>
<li>Experience in one or more of the following disciplines: software development, managing operating systems or Linux environments, network design and deployment, databases, storage systems.</li>
<li><div><div>Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations.</div></div></li>
<li>Experience with Kubernetes, Google Kubernetes Engine (GKE), or Elastic Kubernetes Service (EKS) with excellent communication, writing, presentation, and problem-solving skills.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>

As a Cloud Consultant, you will work directly with Google&rsquo;s most strategic customers on infrastructure projects that transform business. You will provide consulting, program management, and technical expertise on customer engagements while working with client executives and key technical leaders to deploy solutions on Google Cloud Platform. You will also work closely with key Google partners to deliver joint consulting services, providing technical guidance and infrastructure best practices.
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Work with customer technical leads, client executives, and partners to manage and deliver successful implementations of cloud solutions, becoming a trusted advisor to decision makers throughout the engagement.</li>
<li>Propose solution architectures and manage the deployment of cloud-based distributed virtualized infrastructure solutions according to complex customer requirements and implementation best practices.</li>
<li>Work with internal specialists and product and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.</li>
<li>Interact with sales, partner, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.</li>
<li>Travel up to 30% of the time for client engagements as needed.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Explore 253+ Service advisor in Kuwait this December. Find roles across top companies and apply now to boost your career.

253 service advisor jobs IN Kuwait

Service Advisor

Service Advisor - Mercedes Benz

Sales Advisor for Smart Solution

Sales Advisor

Client Advisor (Watches & Jewelry)

Infrastructure Modernization and AI, Google Cloud (English, Arabic)

Infrastructure Modernization and AI, Google Cloud (English, Arabic)