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customer service representative us healthcare

Zue Pvt Ltd

Job Title: Customer Service Representative - US Healthcare Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteJob Responsibilities:<ul><li>Answering the Inbound Calls from Patients and others</li><li>Transfer/route the calls to the relevant department or representative</li><li>Respond to the queries on which training or information already provided</li><li>Start supporting appointment management after the due training</li><li>Perform Outbound/Outreach calls to book/confirm follow-up appointments</li><li>Patient Engagement &amp; Upselling</li><li>Maintain Call Logs and Documentation</li><li>Ensure Call Etiquettes &amp; Compliance</li></ul>Ideal Candidate<ul><li>Experience in US-based customer service or US BPO processes</li><li>Healthcare BPO experience is a plus, but not mandatory</li><li>Prior experience handling US customers via inbound &amp; outbound calling</li></ul>Skills Required<ul><li>Excellent spoken English with neutral or US-friendly accent</li><li>Strong customer handling and call etiquette</li><li>Comfortable working with US time zones</li><li>Basic computer skills (CRM, call tools, email, data entry)</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Residential Area in Karachi? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Customer Service Representative - US Healthcare

Minerva Research Solutions

<div>Location: Karachi 
 Department: Patient Experience &amp; Support 
 Employment Type: Full-Time | Night Shift<h2 class="jobSectionHeader">
Who We Are</h2>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization, dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality.
We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain, from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence.
Governed by globally recognized standards such as FDA regulations and ICH-GCP, we ensure data integrity, participant safety, and reliable insights at every stage.
We are expanding our Customer Experience function and seeking a Spanish-speaking, customer-centric professional to join our high-performance team.<h1 class="jobSectionHeader">
Role Summary</h1>
As a Spanish Call Center Representative, you will be the frontline ambassador for Minerva, providing support to Spanish-speaking patients, partners, and stakeholders. You will ensure accurate, empathetic, and compliant communication, representing our values and service standards.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Manage inbound and outbound interactions for Spanish-speaking patients and clients with professionalism and accuracy.</li><li>
Deliver a frictionless customer journey, proactively resolving concerns and providing tailored support.</li><li>
Support appointments, participant onboarding, and study-related communication while ensuring confidentiality.</li><li>
Maintain all interactions according to clinical research regulations and service quality standards.</li><li>
Collaborate with cross-functional teams to ensure timely issue resolution.</li><li>
Keep accurate CRM documentation for all interactions.</li><li>
Identify service gaps and escalate complex cases appropriately.</li><li>
Uphold Minerva&rsquo;s CX standards at all touchpoints.</li></ul><h1 class="jobSectionHeader">
Required Qualifications &amp; Experience</h1><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Fluent in Spanish and English (neutral/US accent preferred in English).</li><li>
Minimum 1 year of international customer support experience (BPO, contact center, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Comfortable in a target-driven, high-volume, fast-paced environment.</li><li>
Proficient with CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adapt to business needs.</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h1><ul><li>
Competitive salary with performance-based incentives</li><li>
Comprehensive medical insurance &amp; EOBI benefits</li><li>
Structured Learning &amp; Development programs and certifications</li><li>
Paid leave: annual, medical, casual</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-oriented culture</li><li>
Internal recognition &amp; engagement initiatives</li><li>
Technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact initiatives</li></ul><h1 class="jobSectionHeader">
Work Schedule</h1>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h1 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h1>
Minerva Research Solutions is an Equal Opportunity Employer. We value diverse perspectives, encourage innovation, and empower every individual to reach their full potential.
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Spanish-Speaking Call Center Representative (Night Shift – Onsite)

Call Cafe

Now Hiring: Customer Service RepresentativeUK-Based | Rotational Shifts (UK Timings)Are you a confident communicator with a passion for great customer service? Join our fast-growing food order taking company and help customers enjoy a smooth and hassle-free ordering experience!About UsWe are a UK-based food order support company assisting restaurants and takeaway businesses by handling customer calls and processing food orders efficiently and accurately.Your RoleAs a Customer Service Representative, you will:<ul><li>Answer inbound calls from customers placing food orders</li><li>Accurately enter orders into the system</li><li>Handle customer queries regarding menu items, pricing, and delivery times</li><li>Resolve complaints professionally and politely</li><li>Coordinate with partner restaurants when required</li></ul>Working Hours<ul><li>Rotational shifts based on UK time zone (GMT/BST)</li><li>Evening and weekend availability may be required</li><li>Full-time positions available</li></ul>What We&rsquo;re Looking For<ul><li>Excellent spoken English with a clear phone manner</li><li>Good listening and typing skills</li><li>Ability to work in a fast-paced environment</li><li>Basic computer knowledge</li><li>Prior call centre or customer service 2 years experience preferred</li></ul>What We Offer<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Friendly and supportive team environment</li><li>Training and growth opportunities</li></ul>If you&rsquo;re customer-focused, detail-oriented, and ready to be part of an energetic team, we&rsquo;d love to hear from you!Apply now and start your journey with us!Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Representative

Job Title: On-Screen Customer Service Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:ZUE is looking for an On-Screen Customer Service Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key Responsibilities:1. Inbound Customer Support:&middot; Handle incoming customer calls with professionalism and empathy.&middot; Listen to customer inquiries, concerns, and complaints attentively.&middot; Provide accurate information and assistance to resolve customer issues.&middot; Escalate complex or unresolved matters to appropriate teams or supervisors.&middot; Maintain a high level of customer satisfaction through effective communication and problem-solving.2. On-Screen Support:&middot; Utilize computer systems and software to access customer accounts and relevant information.&middot; Assist customers with online transactions, account management, and technical issues.&middot; Troubleshoot and guide customers through web-based applications and services.&middot; Educate customers on using self-service tools and resources effectively.3. Data Entry and Documentation:&middot; Accurately record customer interactions, issues, and resolutions in the CRM system.&middot; Maintain detailed and organized customer records for future reference.&middot; Generate reports on customer service metrics and performance as required.4. Product Knowledge:&middot; Stay up-to-date with the company's products, services, and policies.&middot; Continuously expand your knowledge to better assist customers with their inquiries.5. Team Collaboration:&middot; Collaborate with colleagues, supervisors, and other departments to resolve customer issues.&middot; Share insights and feedback to improve processes and enhance customer satisfaction.Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li><li>Residential Area in Karachi? </li></ul>Work Location: In person

On-Screen Customer Service Representative (OCSR)

Telemarketing

A Customer Service Representative is responsible for assisting customers with inquiries, resolving complaints, and providing information about products or services. The role focuses on delivering a positive customer experience and maintaining customer satisfaction.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you live in or near by Gulistan-e-Johar/Gulshan-e-Iqbal?</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Client Support Associate | Customer Service-(Part Time)

HSK Digitronix Technologies

Job Position: Customer Service Representative (CSR) &ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Service Representatives for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer service representative

Icon Global Pvt. Limited

Customer Service Representative (CSR)ICON GLOBAL PRIVATE LIMITED DHA Phase 2 Extension Full-Time | Onsite Shift: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob SummaryICON GLOBAL PRIVATE LIMITED is looking for an experienced and customer-focused Customer Service Representative (CSR) to manage inbound and outbound calls, respond to customer queries via calls and chats, and ensure excellent customer satisfaction. The ideal candidate must have strong English communication skills and prior experience in customer service.Key Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Respond to customer queries via calls and live chat</li><li>Manage order-based customer inquiries and provide updates</li><li>Resolve customer concerns professionally and efficiently</li><li>Maintain and update customer information in the CRM system</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements<ul><li>2&ndash;3 years of experience in customer service</li><li>Excellent verbal and written English communication skills</li><li>Strong customer handling and problem-solving skills</li><li>Ability to work in a fast-paced environment</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li><li>Experience with CRM systems (Zoho CRM preferred)</li></ul>Benefits<ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Preferred)</li></ul>Language:<ul><li>ENGLISH fluently (Preferred)</li></ul>Work Location: In person

Customer Service Representative (CSR)

Explore 830+ Customer service representative us healthcare in Karachi this March. Find roles across top companies and apply now to boost your career.