customer service representative Jobs in Cairo

customer service representative

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business development specialist (b2b) Jobs in Cairo

business development specialist (b2b)

call center specialist

customer service sales specialist

Concentrix

<div>
 
 
 Company Description
 
 
 
 Concentrix is a global technology and services leader that powers the world's best brands. They are human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated solutions at speed and scale across the entire enterprise.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Customer Specialist role located in New Cairo. The Customer Support Specialist will be responsible for communication, customer service, sales, training, and sales management on a day-to-day basis.
 
 
 &nbsp;
 
 
 
 Qualifications
 
 
 <ul>
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 English level required is B2/C1
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 Grads and dropouts only
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 Fresh grads are welcome to apply
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 </ul>
 
 &nbsp;
 
 
 
 What we offer
 
 
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 Medical and social insurance
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 Very competitive salaries
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 Transportation
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 </ul>
 
 
 
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Customer Service Sales Specialist

Aujan Coca-Cola Beverages Company (ACCBC)

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 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
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 Rapid growth of online retail channels
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 Increasing competition for digital shelf visibility
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 Strong price sensitivity and promotional intensity
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 Growing importance of digital marketing and data analytics
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 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
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 Drive revenue growth across all assigned eCommerce accounts in Egypt.
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 Support the development and execution of digital sales strategy in line with AOP.
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 Manage account-level P&amp;L, forecasting, and profitability.
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 Monitor performance versus targets and implement corrective actions where needed.
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 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
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 Manage end-to-end relationship with assigned online retail partners.
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 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
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 Ensure timely execution of trade plans and digital campaigns.
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 Optimize assortment, availability, and digital shelf positioning.
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 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
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 Lead SEO initiatives to enhance product discoverability and conversion.
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 Support digital marketing campaigns to drive traffic and sales.
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 Monitor campaign performance and optimize ROI.
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 Collaborate on CRM, social media, and online brand activation initiatives.
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 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
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 Ensure optimized product content, images, and descriptions.
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 Act as primary owner of eCommerce-related complaints across all digital channels.
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 Investigate customer dissatisfaction cases and implement corrective actions.
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 Ensure high standards of customer satisfaction and timely issue resolution.
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 </ul>
 
 
 Analytics &amp; Reporting
 
 
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 Analyze sales trends, promotional effectiveness, and customer behavior.
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 Build and maintain dashboards for daily operations and performance tracking.
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 Provide actionable insights and performance reports to management.
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 </ul>
 
 
 Cross-Functional Collaboration
 
 
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 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
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 Support development of omni-channel and digital growth initiatives.
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 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
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 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
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 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
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 Drive and supporting continuous process improvement and standardization in order to increase efficiency
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 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
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 Participate in regular operational review calls with Business Partners and Business Leaders
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 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
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 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
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 Discuss team performance with management and make recommendations for team development and succession planning
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 Maintain relationship with client and key business stakeholders
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 Manage team&rsquo;s scope, workload and ad hoc requests
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 Act as a point of contact for and BU sales teams and multi-function business leaders
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 Ongoing training of team members
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 Identify and resolve recurring performance problems and improvement opportunities
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 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
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 Previous experience as a people leader and direct people management is a must
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 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
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 Bachelor&rsquo;s degree in a relevant discipline
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 Ability to provide superior customer service
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 Best-in-class time management skills, ability to multitask, set priorities, and plan
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 Strong use of influencing skills to gain alignment
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 SAP &amp; PBI basic knowledge
 
 
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 </ul>
 Differentiating Competencies Required
 
 
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 Towering strength in O2C processes, ways of working, and systems
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 Strong reporting analytical skills
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 Leans Six Sigma &amp; Process Improvement awareness
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 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
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 Be flexible, organized and able to handle competing priorities
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 Organization effectiveness
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 </ul>
</div>

Order Management Analyst

The Address Investments

<div>
 
 
 Company Description
 
 
 
 
 
 The Address Investments is a leading real estate company with a strong presence in Egypt and the Middle East, dedicated to delivering exceptional customer service in the real estate market. Our team, composed of expert consultants, works to help clients find their dream homes by offering a wide variety of developments tailored to their budget. We prioritize a unique approach to client relationships, offering personalized presentations of projects without being tied to specific developments, ensuring clients receive the best options and deals available. With a commitment to high-quality service and teamwork, The Address Investments focuses on creating a comfortable and supportive environment for both clients and team members, underscoring the family-like culture within our company.
 
 
 
 
 
 Overall Purpose of the Job:
 
 
 
 
 
 The Senior Sales Operations Specialist is responsible for managing the validation of customer data, managing deal statuses, and ensuring the accuracy of sales operations activities related to sales team and developers. This role involves coordinating communication between various stakeholders, ensuring compliance with incentive schemes, and maintaining accurate records of transactions and customer information.
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 
 
 1. Validate customer data on the TCR, including customer information, payment plans, and other relevant details to ensure accuracy.
 
 
 2. Help Follow up with sales teams to update deal statuses (e.g., cancelled, reserved, contracted).
 
 
 3. Monitor that all deals are captured and recorded in the system.
 
 
 4. Assist in reviewing incentives, comparing them against the incentive scheme status, contracts, and down payment fulfillment.
 
 
 5. Assist in Review required documents and paperwork completed by program users regarding deals, reporting any missing data or discrepancies.
 
 
 6. Help Follow up regarding program users&rsquo; and developers&rsquo; commissions, ensuring timely collection and reconciliation.
 
 
 7. Assist in Proceeding with the program users commissions.
 
 
 8. Align with developers during unit launches, confirming the units to be launched based on TAI&rsquo;s agreed-upon quota.
 
 
 Educational background, Skills, and Experience required:
 
 
 
 
 
 &middot; Minimum of 3-4 years of experience with a proven success record preferably in real estate developer.
 
 
 &middot; Experienced in creating sales reports: daily Sales reports and sales rankings
 
 
 &middot; Professional in data analysis and dashboards creation
 
 
 &middot; Experienced in legal papers for brokers
 
 
 &middot; High communication skills as he will be the center point of communication with the other supporting functions.
 
 
 &middot; Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
 
 
 &middot; Bachelor&rsquo;s degree in business administration or any relevant field
 
 
 &middot; Ability to work collaboratively in a fast-paced, dynamic environment.
 
</div>

Sales Operations Specialist

<div>
 
 
 Company Description
 
 
 
 
 
 
 The Address Investments is a premier real estate company in Egypt and the Middle East, known for its commitment to revolutionizing the real estate market with a client-centric approach. Specializing in properties across Egypt and the region, the company offers buyers a tailored experience, presenting numerous projects to suit a variety of budgets. With a reputation for high-quality service and strong relationships with top developers, The Address Investments ensures access to diverse property options and exclusive offers. Their team of skilled professionals undergoes thorough training to maintain a supportive and collaborative atmosphere, creating a family-like environment for both clients and staff. This innovative approach positions The Address Investments as a pioneer and trusted partner in the real estate market.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site Fresh Graduate Real Estate Sales Specialist position based in Cairo. The role involves assisting clients in finding their ideal properties by understanding their needs and presenting suitable options. Daily responsibilities include building and maintaining strong relationships with clients, developers, and internal team members; negotiating deals; and staying updated on market trends and property listings.
 
 
 
 
 
 Comprehensive training is provided to ensure that all incoming sales batches are fully prepared for real-world sales operations. This training equips new hires with in-depth knowledge of the real estate market, sales techniques, company processes, and property offerings, enabling them to deliver exceptional service and achieve strong performance from day one.
 
 
 
 
 
 
 Qualifications
 
 
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 Strong customer service and communication skills to effectively understand and meet clients&rsquo; needs.
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 Basic experience or foundational knowledge in sales or brokerage to support negotiations and deal closures.
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 Interest in the real estate industry with the willingness and ability to develop market expertise.
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 Openness and commitment to structured training programs to excel in real estate sales and master product knowledge.
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 Strong interpersonal skills, professionalism, and a collaborative team-oriented mindset.
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 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field is preferred but not mandatory.
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 Proficiency in Microsoft Office tools and communication platforms is an added advantage.
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 </ul>
 
 
</div>

SALES (FRESH GRADUATES)

SALES (NO EXPERIENCE NEEDED)

Nawy

<div>
 The Tenant Acquisition Specialist is responsible for managing the end-to-end process of tenant acquisition &mdash; from the moment a prospective tenant expresses interest, all the way through to contract signing. This role sits at the intersection of sales, customer service, and real estate operations, and plays a critical part in ensuring our rental units are occupied with qualified, satisfied tenants.
 
 
 The ideal candidate is a confident communicator, a skilled negotiator, and a detail-oriented professional who thrives in a fast-paced, target-driven environment.
 
 
 
 Key Responsibilities
 
 
 
 Lead Management &amp; Initial Contact
 
 
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 Promptly respond to inbound inquiries from prospective tenants across all channels
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 Qualify leads by understanding their requirements, budget, preferred location, and move-in timeline
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 Maintain an organized and up-to-date lead pipeline in the CRM system
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 Follow up consistently with leads to move them through the acquisition funnel
 
 
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 </ul>
 Unit Matching &amp; Property Showings
 
 
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 Review available inventory to identify units that match each tenant's specific needs and preferences
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 Schedule and conduct property viewings, providing detailed and accurate information about each unit
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 Present the features, benefits, and terms of available units in a compelling and professional manner
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 Coordinate with property management to ensure units are show-ready at the time of viewings
 
 
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 </ul>
 Negotiation &amp; Deal Closing
 
 
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 Negotiate rental terms with prospective tenants, including rent price, lease duration, payment schedules, and special conditions; within approved guidelines
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 Handle objections professionally and work to find mutually beneficial solutions
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 Guide tenants through application requirements and ensure all documentation is completed accurately
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 Achieve and consistently exceed monthly occupancy and signing targets
 
 
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 Tenant Onboarding &amp; Contract Signing
 
 
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 Oversee the contract preparation process in coordination with the property management team
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 Walk tenants through contract agreements, ensuring full understanding of all terms and conditions
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 Collect required signatures, deposits, and documentation to finalize the tenancy
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 Ensure a smooth handover to the property management team post-signing
 
 
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 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Real Estate, or a related field (preferred, not required)
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 1-2 years of experience in leasing, real estate sales, tenant acquisition, or a client-facing sales role
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 Prior experience working with CRM tools is a strong advantage
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 </ul>
</div>

Lead Generation Specialist

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