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customer service specialist

<div>Land Freight Specialist 
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. 
DHL Global Freight Forwarding Qatar has an opening for a Land Freight Specialist where you will act as key contact for allocated customers, informing on shipment and exception status, coordinate with all stakeholders and content experts to achieve seamless implementation, ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation, handles, solve or assign customer complaints with the aim of meeting guided resolution KPIs and follow up with Sales and Pricing on customer request on spot quotations and performs up- and cross-selling on inbound customer calls. Join us now in connecting people and improving lives. 
In this Land Freight Specialist position 
<ul><li>
You will develop relationship with allocated customers.</li><li>
You will participate in joint Sales visits when necessary.</li><li>
You will support Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office).</li><li>
You will proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution.</li><li>
You will support Customer Implementation by following up on spot quotations and contract closure as may be required.</li><li>
You will perform up- and cross-selling (inbound calls) for existing customers and passes on leads to sales.</li><li>
You will take and handle customer inquiries e.g. Track and Trace.</li><li>
You will review report (generated by the Performance Reporting &amp; Exception specialist) and send them to the customer.</li><li>
You will take and register all customer complaints.</li><li>
You will ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation.</li><li>
You will drive solution of customer complaints by solving it directly or assigning tasks to other function.</li><li>
You will take and process customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling).</li><li>
You will collaborate closely with Operations and other departments for smooth handling of shipments and continuous updates.</li><li>
You will escalate issues if required.</li><li>
You will build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.</li><li>
You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.</li><li>
You will act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.</li><li>
You will support continuous improvement through complaint management via GCCS and Performance Dialogues.</li></ul> 
Now, here&rsquo;s what we need from you 
<ul><li>
Good communicative, analytical and administrative skills.</li><li>
Responsible , focused and target driven</li><li>
Good organizational skills to manage different Customer requirements and deadlines</li><li>
Good knowledge of forwarding business (Logistics) , DHL Global Forwarding products (Land freight, saloodo) and business systems</li><li>
Good knowledge of Customer Service processes and systems</li><li>
Ability to identify and meet customer needs in a pleasant and friendly manner</li><li>
Excellent communication and interpersonal skills</li><li>
Good telephone and E-mail skills</li><li>
Commercial attitude and Ability to prioritize tasks</li><li>
Good knowledge in English (verbal/written)</li></ul> 
We offer: 
<ul><li>
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>
Possible further career development</li><li>
Competitive salary</li></ul> 
Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>
The largest global network with more than ~30,000 passionate employees</li><li>
The most efficient processes and fastest response times</li><li>
The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#LI-MEA</div>

Land Freight Specialist

Spectrum Solution W.L L

We are hiring a Customer Service Team Leader with proven experience in leading customer service teams.Requirements:<ul><li>Must be a native Arabic speaker</li><li>Minimum 2 years of experience as a Customer Service Team Leader</li><li>Fluent in both Arabic and English</li><li>Strong leadership and communication skills</li><li>Background in call center or customer service operations</li></ul>Salary: Attractive package will be offered to the right candidate.Job Type: Full-time

Customer Service Team Leader (Native Arabic Speaker)

MSSH

Job Title: Customer Service Executive (Arabic Speaker)Location: Qatar Department: Customer Service / SalesJob Summary:We are seeking a proactive and customer-focused Customer Service Executive who is fluent in Arabic and has strong communication and leadership skills. The ideal candidate will be responsible for managing customer interactions, resolving issues, and supporting sales initiatives. Knowledge of Qatar&rsquo;s geography and prior experience in the tire industry will be an added advantage.Key Responsibilities:<ul><li>Handle customer inquiries via phone, WhatsApp, email, and in-person professionally and efficiently.</li><li>Manage daily schedules, appointments, and service bookings.</li><li>Resolve customer complaints promptly and effectively, ensuring high satisfaction.</li><li>Promote and sell additional services and retail items to meet or exceed sales targets.</li><li>Support promotional campaigns and manage the company mobile during promotions.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with the sales and operations teams to ensure seamless service delivery.</li><li>Provide feedback and suggestions to improve customer service processes.</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken and written); English proficiency is a plus.</li><li>Strong knowledge of Qatar&rsquo;s geographic locations.</li><li>Excellent communication and interpersonal skills.</li><li>Team player with a positive attitude and willingness to learn.</li><li>Fast learner with the ability to adapt quickly.</li><li>Sales-oriented mindset with a proven ability to upsell.</li><li>Previous experience in the tire industry is preferred.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Service Executive (Arabic Speaker)

BigTrader Technologies LLC

Location: Doha, QatarAbout iProcure iProcure is a leading AI-powered B2B digital procurement platform helping businesses streamline sourcing, vendor management, and purchasing with speed, transparency, and simplicity. Our platform empowers companies to connect with trusted suppliers, optimize procurement processes, and drive cost efficiency &mdash; all in one place.Role and Responsibilities<ul><li>Facilitate user onboarding on the iProcure platform, ensuring a smooth and efficient start.</li><li>Update and manage customer interaction records accurately in the CRM.</li><li>Address customer queries professionally and provide timely resolutions.</li><li>Collaborate with internal teams to enhance the user experience across the platform.</li><li>Stay updated on iProcure features and processes to assist users effectively.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>Minimum 2 years of experience in customer service, preferably with corporate/B2B clients.</li><li>Experience interacting with corporate customers via telecall and email.</li><li>Strong organizational skills and a systematic approach to managing information.</li><li>Excellent communication and problem-solving skills.</li><li>Tech-savvy and eager to learn new digital tools like iProcure.</li><li>Previous customer service experience in a fast-paced environment.</li><li>Ready to join immediately.</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Fast-growing work environment with real career progression.</li><li>Opportunity to contribute to the growth of a high-impact digital platform.</li></ul>Application Process If you're motivated by conversations, love connecting with businesses, and thrive in fast-paced environments, apply now with your updated CV to milani@iprocure.ai.Job Type: Full-timePay: From QAR2,500.00 per monthExperience:<ul><li>required: 3 years (Required)</li></ul>Application Deadline: 30/08/2025

Customer Experience Executive

TODA FOR TRADING

Company DescriptionToda for Trading is a state-of-the-art online application platform developed in-house in Qatar. The platform bridges the gap between customers and suppliers by offering products that are not readily available to consumers. Toda allows users to view, order, and track various suppliers' products, ensuring a seamless shopping experience.Role DescriptionThis is a full-time, on-site role located in Doha, Qatar, for an Online Sales Specialist ( ARABIC SPEAKER ). The Online Sales Specialist will be responsible for driving online sales, providing exceptional customer service, managing the online marketing activities, and training new team members. Daily tasks include communicating with customers, processing orders, maintaining product listings, and tracking sales performance.Qualifications<ul><li>Strong Customer Service and Communication skills</li><li>Proven Sales experience and aptitude</li><li>Online Marketing proficiency</li><li>Experience in training new team members</li><li>Excellent organizational and multitasking abilities</li><li>Proficiency in using online sales platforms and tracking tools</li><li>Bachelor's degree in Business, Marketing, or related field is preferred</li><li>Fluent in English; proficiency in Arabic is a plus</li></ul>Job Type: Full-time

Online Sales Specialist

Rota international

Job Title: Sales Specialist &ndash; Theme Park Location: Doha, Qatar Job Type: Full-TimeAbout the Role: We are looking for a motivated and dynamic Sales Specialist (Female) to join our team at a leading theme park in Doha. The role focuses on handling bookings, selling packages, and managing birthday parties and events while ensuring excellent customer service.Key Responsibilities:<ul><li>Handle inbound and outbound sales calls professionally</li><li>Promote and sell theme park entry tickets, birthday packages, and group offers</li><li>Manage and confirm bookings for events and special occasions</li><li>Build and maintain strong relationships with clients</li><li>Meet and exceed monthly sales and booking targets</li><li>Coordinate with operations and customer service teams for smooth event execution</li></ul>Requirements:<ul><li>Female candidates only</li><li>Minimum 2 years of sales experience in the GCC (entertainment, leisure, or hospitality preferred)</li><li>Strong background in outbound/inbound sales calls and package selling</li><li>Fluent in English (Arabic is a plus)</li><li>Excellent communication, negotiation, and organizational skills</li></ul>How to Apply: Apply directly through Indeed or send your CV to: Email: careers@rota-intl.com WhatsApp: +974 51184848Only Shortlisted candidates will be contacted.Job Type: Full-timeApplication Deadline: 20/09/2025

Sales Specialist (Female)

DHL Global Forwarding

<div>
 Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
 
 
 
 DHL Global Freight Forwarding Qatar
 
 has an opening for a
 
 Land Freight Specialist
 
 where you will act as key contact for allocated customers, informing on shipment and exception status, coordinate with all stakeholders and content experts to achieve seamless implementation, ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation, handles, solve or assign customer complaints with the aim of meeting guided resolution KPIs and follow up with Sales and Pricing on customer request on spot quotations and performs up- and cross-selling on inbound customer calls. Join us now in connecting people and improving lives.
 
 
 
 In this Land Freight Specialist position
 
 
 
 
 <ul>
 <li>
 You will develop relationship with allocated customers.
 </li>
 <li>
 You will participate in joint Sales visits when necessary.
 </li>
 <li>
 You will support Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office).
 </li>
 <li>
 You will proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution.
 </li>
 <li>
 You will support Customer Implementation by following up on spot quotations and contract closure as may be required.
 </li>
 <li>
 You will perform up- and cross-selling (inbound calls) for existing customers and passes on leads to sales.
 </li>
 <li>
 You will take and handle customer inquiries e.g. Track and Trace.
 </li>
 <li>
 You will review report (generated by the Performance Reporting &amp; Exception specialist) and send them to the customer.
 </li>
 <li>
 You will take and register all customer complaints.
 </li>
 <li>
 You will ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation.
 </li>
 <li>
 You will drive solution of customer complaints by solving it directly or assigning tasks to other function.
 </li>
 <li>
 You will take and process customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling).
 </li>
 <li>
 You will collaborate closely with Operations and other departments for smooth handling of shipments and continuous updates.
 </li>
 <li>
 You will escalate issues if required.
 </li>
 <li>
 You will build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
 </li>
 <li>
 You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
 </li>
 <li>
 You will act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
 </li>
 <li>
 You will support continuous improvement through complaint management via GCCS and Performance Dialogues.
 
 
 
 </li>
 </ul>
 
 Now, Here&rsquo;s What We Need From You
 
 
 
 
 <ul>
 <li>
 Good communicative, analytical and administrative skills.
 </li>
 <li>
 Responsible , focused and target driven
 </li>
 <li>
 Good organizational skills to manage different Customer requirements and deadlines
 </li>
 <li>
 Good knowledge of forwarding business (Logistics) , DHL Global Forwarding products (Land freight, saloodo) and business systems
 </li>
 <li>
 Good knowledge of Customer Service processes and systems
 </li>
 <li>
 Ability to identify and meet customer needs in a pleasant and friendly manner
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Good telephone and E-mail skills
 </li>
 <li>
 Commercial attitude and Ability to prioritize tasks
 </li>
 <li>
 Good knowledge in English (verbal/written)
 
 
 
 </li>
 </ul>
 
 We offer:
 
 
 
 
 <ul>
 <li>
 Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
 </li>
 <li>
 Possible further career development
 </li>
 <li>
 Competitive salary
 
 
 
 </li>
 </ul>
 
 Why join DHL Global Forwarding?
 
 
 
 We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
 
 
 Our
 
 TOP EMPLOYER prestigious certification
 
 attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
 
 
 We aspire to become the undisputed leader in our industry,
 
 when people think of forwarding; we want them to think DGF
 
 because we have:
 
 
 
 <ul>
 <li>
 The largest global network with more than :30,000 passionate employees
 </li>
 <li>
 The most efficient processes and fastest response times
 </li>
 <li>
 The best solutions and best customer service
 
 
 
 </li>
 </ul>
 
 Our Vision:
 
 The Logistics Company for the World.
 
 
 
 Our Mission:
 
 Excellence. Simply Delivered.
 
 
 
 Our Purpose:
 
 Connecting People, improving lives.
 
 
 
 Our Values:
 
 Respect &amp; Results
 
 
 
 Our Goals:
 
 Employer, Provider, and Investment of Choice, Living Responsibility
 
 
 
 DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
 
</div>

Explore 1188+ Customer service specialist in Doha this September. Find roles across top companies and apply now to boost your career.

1188 customer service specialist jobs IN Doha

Land Freight Specialist

Customer Service Team Leader (Native Arabic Speaker)

Customer Service Executive (Arabic Speaker)

Customer Experience Executive

Online Sales Specialist

Sales Specialist (Female)

Land Freight Specialist