sales coordinator

service advisor

customer care executive Jobs in Doha Qatar

customer care executive

customer service

customer service agent - female Jobs in Doha Qatar

customer service agent - female

customer service specialist

Xtreme AutoCare

<p>We are seeking an experienced female Customer Service &amp; Operations Specialist for a key long-term role. This position requires a proactive self-starter to manage customer calls, drive telesales, and coordinate daily operations&mdash;including scheduling staff, supervisors, and drivers, as well as conducting essential follow-ups with all parties. The successful candidate will be offered a 5-year contract with a clear path to a permanent position and a growing salary, ideal for a forward-thinking professional ready to grow with our company.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Transferable Visa?</li><li>12 Hours Duty 1 Off Per Week, Are You okay with it?</li></ul><p>Experience:</p><ul><li>Customer Service : 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English and Arabic? (Preferred)</li></ul>

Female Customer Service and Operations Specialist

<p><b>Key ResponsibilitiesFront Desk &amp; Customer Service</b></p><ul><li>Greet customers professionally and assist them with service inquiries</li><li>Handle walk-in customers and direct them to the appropriate service advisors</li><li>Maintain a positive customer experience at all times</li><li>Address customer concerns and escalate issues when required</li></ul><p><b>Service Centre Coordination</b></p><ul><li>Register customer visits and create service job cards (manual/system-based)</li><li>Schedule service appointments and follow up on pending jobs</li><li>Coordinate with technicians, service advisors, and supervisors</li><li>Update customers on service status and completion timelines</li></ul><p><b>Administrative &amp; Office Support</b></p><ul><li>Answer and manage incoming calls, emails, and WhatsApp inquiries</li><li>Maintain customer records, service logs, and appointment schedules</li><li>Prepare basic reports, service summaries, and daily registers</li><li>Manage filing, data entry, and documentation related to service jobs</li></ul><p><b>Cash &amp; Billing Support (If Applicable)</b></p><ul><li>Assist in invoice preparation and payment coordination</li><li>Handle basic cash/card transactions and issue receipts</li><li>Coordinate with accounts team for billing queries</li></ul><p><b>Compliance &amp; Workplace Standards</b></p><ul><li>Follow company policies, service centre procedures, and HSE guidelines</li><li>Maintain cleanliness and organization of the reception area</li><li>Ensure confidentiality of customer and company information</li></ul><p><b>Requirements &amp; Qualifications</b></p><ul><li>Arab National (Preferred)</li><li>Fluency in <b>Arabic and English</b> (spoken &amp; written)</li><li>Minimum <b>2&ndash;4 years of experience</b> as a Receptionist in a <b>Service Centre, Automotive, or Technical Industry</b></li><li>Strong customer service and interpersonal skills</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Experience with service management systems/ERP is an advantage</li><li>Well-groomed, professional appearance, and positive attitude</li></ul><p><b>Key Skills &amp; Competencies</b></p><ul><li>Customer handling &amp; service orientation</li><li>Multitasking and time management</li><li>Communication &amp; coordination skills</li><li>Attention to detail and accuracy</li><li>Problem-solving mindset</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,000.00 - QAR3,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Receptionist: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Receptionist – Auto Service Centre (Bilingual)

Element Materials Technology

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Element has an opportunity for a
 <strong>
  Customer Service Representative (CSR)
 </strong>
 , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
 <br/>
 <br/>
 The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.
 <br/>
 <br/>
 This position will be based in Doha, Qatar.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
  </li>
  <li>
   Proactively engage with customers using phone, email, web conferencing
  </li>
  <li>
   Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
  </li>
  <li>
   Manage relationships with customers
  </li>
  <li>
   Focus on straightforward quotation enquiries for standard products &amp; services
  </li>
  <li>
   Gain pricing and lead time from standard price lists
  </li>
  <li>
   Work with departments to resolve complaints
  </li>
  <li>
   Process sales invoices, quoting and provide status report to clients
  </li>
  <li>
   When applicable handle requests for information (e.g. shipping / delivery dates)
  </li>
  <li>
   Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
  </li>
  <li>
   Achieve sales goals by converting and penetrating accounts
  </li>
  <li>
   Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
  </li>
  <li>
   Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
  </li>
  <li>
   Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills / Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of customer service experience with quoting experience strongly preferred
  </li>
  <li>
   Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
  </li>
  <li>
   Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
  </li>
  <li>
   Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
  </li>
  <li>
   Ability to solve practical customer problems
  </li>
  <li>
   Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
  </li>
  <li>
   A valid driver&rsquo;s license, with an acceptable driving record under Element&rsquo;s policy
  </li>
  <li>
   Experience in interpreting testing procedures and requirements desired
  </li>
  <li>
   Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
  </li>
  <li>
   Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
  </li>
  <li>
   Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
  </li>
  <li>
   Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
   <br/>
   <br/>
  </li>
 </ul>
 AN1
 <br/>
 <br/>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.
 <br/>
 <br/>
 When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
 <br/>
 <br/>
 While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
 <br/>
 <br/>
 Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
 <br/>
 <br/>
 <strong>
  Diversity Statement
  <br/>
  <br/>
 </strong>
 At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.
 <br/>
 <br/>
 All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
</div>


Customer Service Representative

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Officer, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li>Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
</li><li>Ensure compliance to internal service quality standards and compliance to audit requirements.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
Education/Experience Requirements<ul><li><br>
High School</li></ul><p><b>
OR</b></p><ul><li>Diploma degree</li><li>No years of experience required</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Officer Customer Services (Qatarization)

Sixt Rent a Car Qatar

<p><b>Responsibilities</b>:</p><p>&middot; 2-4 years&rsquo; experience in Car rental, Hospitality, Airlines, Customer service industry.</p><p>&middot; Content creation and posting in social media English / Arabic (photo/video editing, Canva or similar tools) will be an advantage.</p><p>&middot; Computer skills with knowledge of MS Office.</p><p>&middot; Welcoming SIXT Rental Car customers and following the Premium International standards.</p><p>&middot; Assist customers with directions and car rental information.</p><p>&middot; Follow instructions regarding opening/closing procedures, working out of stations and follow the daily game plan.</p><p>&middot; Represent the SIXT Rent a Car Qatar with positive customer experience &amp; educating customers about our products and services.</p><p>&middot; Perform other duties as assigned which do not affect the value of the job and as business demands dictate.</p><p>&middot; Work towards the successful achievement of team targets.</p><p>&middot; Sale skills with the ability to determine needs. (Cross selling), Ability to solve customers&rsquo; problems without hesitation. (Problem resolution).</p><p><b>Preferred Qualifications:</b></p><p>&middot; Preferably having a valid driving license.</p><p>&middot; Having prior experience in used cars sales</p><p>&middot; Social Media Management, Marketing and content creation skills (Canva, Photoshop etc)</p><p>&middot; Good communication skill oral and written in English, preferably Arabic and French.</p><p>&middot; Transferable visa with NOC.</p><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR6,000.00 per month</p><p>Work Location: In person</p>

Sales and Marketing Agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Experience Quality Specialist | Product Development &amp; Design
</div></div><div><div>Ref #
</div><div>229735
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 16-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.<br>
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.<br>
If you are passionate about innovation, customer experience, technology, and design, this is your chance to contribute and make a lasting impact in the aviation industry.<br>
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences.</p><p><b>
About the Role</b></p><p>
As a <b>Customer Experience Quality Specialist</b>, you will play a pivotal role in safeguarding and elevating our service standards, ensuring that Qatar Airways remains the benchmark for excellence in global aviation.<br>
You will act as a trusted auditor and experience champion, conducting end-to-end evaluations of the customer journey&mdash;both digital and physical. From testing mobile apps, websites, and live chat platforms to assessing airport facilities and inflight services, you will uncover insights that drive innovation and operational excellence. Your expertise will help shape strategic decisions, improve processes, and enhance customer satisfaction by rapidly adapting to evolving expectations.<br>
You will analyse key performance metrics such as NPS and customer ratings, maintain advanced reporting platforms, and collaborate with cross-functional teams to bridge design, operations, and training. Through competitor benchmarking and trend analysis, you will influence the development of engagement standards, KPIs, and service propositions that keep Qatar Airways ahead of the curve.</p><p>
As a Customer Experience Quality Specialist, you will:</p><ul><li>
Conduct comprehensive audits of the entire customer journey&mdash;digital and physical&mdash;acting as a mystery shopper to uncover actionable insights.</li><li>
Evaluate all customer touchpoints, including mobile apps, websites, live chat, bots, social media, and airport facilities, identifying opportunities to enhance engagement and satisfaction.</li><li>
Analyze customer feedback, NPS dashboards, and industry trends to inform strategic improvements and maintain Qatar Airways&rsquo; competitive edge.</li><li>
Collaborate with cross-functional teams to bridge design, operations, and training, ensuring seamless implementation of service enhancements.</li><li>
Develop and maintain advanced reporting platforms that deliver clear, data-driven insights for leadership decision-making.</li><li>
Contribute to the evolution of customer journey design, engagement standards, and KPIs across ground, digital, and inflight experiences.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li>
Diploma/Bachelor&rsquo;s degree or Equivalent with minimum 5+ years of experience of leading end-to-end customer experience quality audits for digital, product, service design and / or operations in luxury hospitality, Michelin Star and / or high-end restaurants, cruise liners and / or full-service airline.</li><li>
Intermediate to advanced skill in MS Office and visualization tools such as Power BI, Pisano, Qualtrics</li><li>
Experience in a customer facing role with experience in a supervisory role.</li><li>
Excellent understanding of customer experience and ability to interpret complex data and translate insights into actionable recommendations.</li><li>
Exceptional communication and collaboration skills to influence stakeholders and drive change.</li><li>
A proactive mindset, attention to detail, and commitment to maintaining the highest standards of excellence.</li><li>
Strong understanding of digital platforms, customer engagement strategies, and emerging trends.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229735</div></div></div></div></div></div></div></div>

Customer Experience Quality Specialist | Product Development & Design

Intelligent Data Systems W.L.L - IDS

<div>
 Date: Dec 4, 2025
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Doha, QA
 <br/>
 <br/>
 Company: Intelligent Data Systems W.L.L
 <br/>
 <br/>
 Req ID: 2519
 <br/>
 <br/>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 <strong>
  Senior Specialist - Sales
  <br/>
  <br/>
 </strong>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Senior Specialist - Sales is accountable for driving revenue growth by fostering strong client relationships and identifying new business opportunities. S/He supports in setting and achieving sales targets, negotiates pricing, ensures product and service quality, and stays attuned to market dynamics.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the Sales Manager to establish sales targets, develop forecasts, and adapt sales strategies to align with budgetary goals
  </li>
  <li>
   Conduct comprehensive market research to identify potential clients, fostering new partnerships that drive sales growth and open doors to fresh opportunities
  </li>
  <li>
   Cultivate and maintain robust business relationships with existing clients through regular visits, updates, and proactive engagement initiatives
  </li>
  <li>
   Collaborate closely with Vendor Account Managers throughout the sales cycle to build a robust sales pipeline
  </li>
  <li>
   Visit clients to assess product/service requirements, manage order updates, and oversee timely deliveries while addressing any outstanding issues
  </li>
  <li>
   Address customer complaints by making well-informed decisions and reporting follow-up actions as necessary
  </li>
  <li>
   Negotiate and finalize pricing and payment terms within approved parameters, providing transparent reporting on completed deals
  </li>
  <li>
   Keep clients informed about product/service changes, new offerings, and updates
  </li>
  <li>
   Maintain and update client accounts and databases regularly
  </li>
  <li>
   Conduct regular market visits, analyze competitors, and prepare recommendations to boost sales and strengthen market positioning
  </li>
  <li>
   Coordinate with relevant departments for the introduction of new products/services into the market and stay informed about industry modifications and trends
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration, Sales and Marketing or any other related field
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 At least 3 to 5 years of relevant experience
 <br/>
 <br/>
</div>


Senior specialist - Sales

Explore 1147+ Customer service specialist in Doha Qatar this January. Find roles across top companies and apply now to boost your career.