customer experience specialist, sales - doha

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customer success engineer

banquet supervisor

butler supervisor

customer experience specialist, sales - doha Jobs in Doha

customer service supervisor

One Imperium

The Sales and Customer Service Supervisor is responsible for leading both the Sales and Customer Service teams to drive membership growth, deliver a seamless and customer-focused experience, and oversee the daily operations of the club. The role ensures efficient facility management, high service standards, and long-term member satisfaction through effective leadership, staff development, and strict adherence to operational and safety procedures.Sales Responsibilities<ul><li>Strengthen team capabilities through coaching, training sessions, and ongoing technical and operational support.</li><li>Demonstrate a strong commitment to delivering excellent customer service and ensuring client satisfaction.</li><li>Communicate clearly and professionally in both written and verbal interactions.</li><li>Maintain strong attention to detail, adaptability, and active listening skills in all situations.</li><li>Perform effectively in a fast-paced environment while maintaining flexibility in scheduling.</li><li>Ensure all sales staff have thorough knowledge of membership packages, promotions, and club services.</li><li>Support team development through regular workshops, mentoring, and performance coaching.</li><li>Oversee daily sales activities and monitor team performance.</li><li>Review and analyze sales reports while preparing required operational documentation.</li><li>Assign tasks effectively to team members to support departmental objectives.</li><li>Ensure compliance with company policies, procedures, and operational standards.</li><li>Motivate and guide the sales team to consistently achieve and exceed targets.</li><li>Develop staff schedules and conduct regular performance evaluations.</li><li>Monitor key performance indicators such as membership conversions and retention rates.</li><li>Manage and distribute monthly membership expiry lists and oversee follow-up procedures.</li><li>Communicate promotional campaigns and offers clearly across the team and relevant departments.</li><li>Ensure team members are well informed about all club programs, facilities, and equipment.</li><li>Monitor adherence to company policies and relevant regulatory requirements.</li><li>Lead and participate in regular team meetings to review performance and align strategies.</li><li>Foster a collaborative and productive team environment.</li><li>Prepare and submit sales performance and activity reports to management.</li><li>Identify new sales opportunities and develop monthly action plans and contingency strategies.</li><li>Coordinate with operations and marketing teams by providing necessary reports and updates.</li><li>Maintain high service standards and operational efficiency at all times.</li><li>Support prospective members by conducting facility tours and assisting with registration processes when required.</li><li>Ensure exceptional customer care and service delivery across all member interactions.</li><li>Maintain and review both manual and digital membership records daily.</li><li>Address customer concerns or complaints professionally and in a timely manner.</li><li>Keep accurate and updated records of active and expired memberships.</li><li>Ensure reception areas and information boards are clean, organized, and updated.</li><li>Perform administrative tasks that support the smooth running of the facility.</li><li>Prepare and submit sales reports on a daily, monthly, and annual basis.</li><li>Report member feedback, suggestions, or complaints to relevant management teams.</li><li>Lead the team in achieving sales targets and meeting budget objectives.</li><li>Monitor staff performance and update relevant performance reports regularly.</li></ul>Customer Service Responsibilities<ul><li>Supervise receptionists and customer relations staff to ensure high service standards.</li><li>Address and resolve customer complaints efficiently while maintaining professionalism.</li><li>Provide regular training and guidance to the team on customer service excellence and conflict resolution through weekly meetings.</li><li>Monitor member feedback and suggestions, implementing improvements and adjusting service strategies where necessary.</li></ul>Job Type: Full-time

Female Sales & Customer Service Supervisor - (Arabic & English Speaker)

Thabt Gulf Digital Solution

Company DescriptionThabt, established in 2009 and based in Qatar, is a leading automotive accessories brand specializing in innovative and high-quality vehicle mounting solutions. We excel in offering tailored setups that ensure safe and legal driving, combining functionality with luxury. Our broad range of automotive accessories caters to various purposes, all crafted in Europe using modern technologies by globally recognized manufacturers. Thabt is committed to delivering premium products that elevate the driving experience.Role DescriptionThis is a full-time, on-site role located in Doha, Qatar for a Showroom Supervisor. The Showroom Supervisor will oversee daily operations, manage showroom staff, maintain product displays, and ensure excellent customer service. Responsibilities include assisting customers, monitoring inventory, implementing sales strategies, handling inquiries, and ensuring the showroom meets the company&rsquo;s quality and branding standards.Qualifications<ul><li>Proficiency in customer service, communication, and interpersonal skills</li><li>Experience in retail management and team leadership</li><li>Knowledge of automotive accessories and ability to recommend suitable products to customers</li><li>Strong organizational and problem-solving abilities</li><li>Attention to detail and ability to maintain visual merchandising standards</li><li>Fluent in English; knowledge of Arabic is an advantage</li><li>Familiar with inventory management and sales reporting</li><li>Bachelor&rsquo;s degree in a related field or equivalent experience in the retail or automotive accessories industry with proven automotive experience.</li></ul>Job Type: Full-time

Showroom supervisor

Al Jameel Medical Center

Job SummaryThe Patient Services Supervisor is responsible for overseeing the daily operations of the patient services department, ensuring efficient patient flow, high-quality customer service, and smooth coordination between patients, medical staff, and administrative teams. The role focuses on improving patient experience, managing front desk operations, and maintaining operational efficiency within the healthcare facility.Key Responsibilities<ul><li>Ensure a high standard of patient care and customer service at all patient interaction points.</li><li>Address patient inquiries, concerns, and complaints in a professional and timely manner.</li><li>Monitor patient satisfaction and implement improvements to enhance the patient experience.</li><li>Supervise the patient services/front desk team including receptionists and coordinators.</li><li>Manage patient registration, appointment scheduling, and check-in/check-out processes.</li><li>Ensure accurate patient data entry and proper documentation in the hospital information system.</li><li>Maintain efficient patient flow to minimize waiting times.</li><li>Train, supervise, and evaluate patient services staff.</li><li>Develop duty rosters and manage staff schedules.</li><li>Conduct regular performance reviews and provide coaching to team members.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless patient services.</li><li>Ensure proper communication of appointment changes, delays, or cancellations.</li><li>Monitor daily operations to ensure compliance with healthcare facility policies and procedures.</li><li>Prepare reports on patient volume, appointment utilization, and service performance.</li><li>Maintain records of patient feedback and service improvements.</li><li>Assist management in implementing new patient service initiatives and workflows.</li></ul>Requirements<ul><li>An Arabic female locally available with a valid resident permit</li><li>Bachelor&rsquo;s degree in Healthcare Administration, Business Administration, or a related field.</li><li>Minimum 3&ndash;5 years of experience in patient services, in private clinics, hospitals, or diagnostic centers.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Hospital Information Systems (HIS) and MS Office.</li><li>Strong problem-solving and conflict resolution abilities.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How long will it take for you to join if offered the position?</li></ul>Experience:<ul><li>patient services: 3 years (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Patient Services Supervisor

Element Materials Technology

<div>
 
 Overview
 
 
 
 Element has an opportunity for a
 
 Customer Service Representative (CSR)
 
 , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
 
 
 The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.
 
 
 
 The candidate should have a background or relevant experience in a material testing laboratory, with a Metallurgy Diploma or Engineering qualification.
 
 
 
 This position will be based in Doha, Qatar.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
 </li>
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 Proactively engage with customers using phone, email, web conferencing
 </li>
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 Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
 </li>
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 Manage relationships with customers
 </li>
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 Focus on straightforward quotation enquiries for standard products &amp; services
 </li>
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 Gain pricing and lead time from standard price lists
 </li>
 <li>
 Work with departments to resolve complaints
 </li>
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 Process sales invoices, quoting and provide status report to clients
 </li>
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 When applicable handle requests for information (e.g. shipping / delivery dates)
 </li>
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 Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
 </li>
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 Achieve sales goals by converting and penetrating accounts
 </li>
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 Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
 </li>
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 Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
 </li>
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 Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
 
 
 </li>
 </ul>
 
 Skills / Qualifications
 
 
 
 <ul>
 <li>
 3 years of customer service experience with quoting experience strongly preferred
 </li>
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 Must have background or relevant experience in material testing laboratory, with Metallurgy Diploma / Engineering
 </li>
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 Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
 </li>
 <li>
 Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
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 Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
 </li>
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 Ability to solve practical customer problems
 </li>
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 Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
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 A valid driver&rsquo;s license, with an acceptable driving record under Element&rsquo;s policy
 </li>
 <li>
 Experience in interpreting testing procedures and requirements desired
 </li>
 <li>
 Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
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 Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
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 Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
 </li>
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 Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
 
 
 </li>
 </ul>
 AN1
 
 
 
 Company Overview
 
 
 
 Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.
 
 
 When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
 
 
 While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
 
 
 Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
 
 
 
 Diversity Statement
 
 
 
 At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.
 
 
 All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
</div>

Customer Service Representative (Metallurgy Department)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent is responsible for development and integration of all QNB Financial Services (QNBFS) Customer Service delivery channels including Call Centre and Customer Service Help Desk. This includes overseeing the creation, management and development of the Company&rsquo;s Website, Online trading portal, Mobile applications, Notification messages and all customer-facing applications. The Assistant Manager will be responsible to ensure all branding plans / materials, and advertisements are up to QNBFS / QNB branding guidelines. In addition, the role will encompass oversight in leading, training and development of a team of customer service executives and call center dealers in providing efficient and quality service to customers while adhering to defined policies and procedures by QNB, QNBFS, the exchanges and regulators.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
 </li>
 <li>
 Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
 </li>
 <li>
 Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
 </li>
 <li>
 Actively evaluate and ensure applying security and compliance requirements in the company&rsquo;s service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Assistant Manager Customer Service.
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 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
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 Act within the limits of the powers delegated to the incumbent.
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 Customer (Internal &amp; External):
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 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs.
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 Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding &amp; Advertising goals and objectives with Business goals and objectives.
 </li>
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 Provide cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
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 Monitor service quality indicators, and take corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries handled quickly, efficiently and tactfully.
 </li>
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 Responsible for adhering to Group Communication guidelines in the look and feel of each delivery channel and customer segment.
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 Timely resolution of escalated customer complaints
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 To assist customers in all their queries on QNBFS&rsquo; product and seek solution to their requests.
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 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Increase customer satisfaction by developing, motivating and mentoring the Customer Service and Call Centre staff to achieve desired levels of quality, customer service and productivity.
 </li>
 <li>
 Actively evaluate / ensure security and compliance requirements are built into every self-service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Use ongoing market research to develop service delivery channels that attract new customers to company and retain existing customers.
 </li>
 <li>
 Continuously revisit services delivery channels in order to identify emerging customer service opportunities and provide workable solutions.
 </li>
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 Promote the utilization of delivery channels to the company customers through marketing activities.
 </li>
 <li>
 Responsible for establishing and monitoring service level agreements with internal and external service providers to ensure high availability of every service channel that exceeds customer expectations.
 </li>
 <li>
 Works closely with Heads of Departments and segments to develop distribution via multi channels to support segment strategies.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
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 Maintain customer services area files, database, records, registers and logs under control.
 </li>
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 Lead and direct the daily activities for Customer Service and Call centre unit including, but not limited to; Checking customers&rsquo; applications for different types of products and services:
 </li>
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 Conducting the beginning of day testing activity for all customer facing applications (Borsat, Wasata, QNBFS Trade, QNBFS Mobile Trading Application, QNBFS Trade Pro and all order status)
 </li>
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 Managing all the IPOs that take place in Qatar Stock Exchange and be the QNBFS representative with all QNB stakeholders for any new IPOs.
 </li>
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 Authorizing customers&rsquo; requests,
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 Authorizing the daily work of the customer services staff,
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 Following up suspended accounts especially active / inactive accounts with expired documents who still have cash or / and shares.
 </li>
 <li>
 Ensure implementation of all audit recommendations and minimize occurrence of any deviations during audit checks
 </li>
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 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by QNBFS.
 </li>
 <li>
 Preparing management reports such as monthly / weekly clients turn over.
 </li>
 <li>
 Ensure that the team is adequately trained with correct service and product knowledge to enable them to carry out their Customer Service and Call Centre duties.
 </li>
 <li>
 Drive a level of excellence through the team that ensures a "world class" customer experience for every point of contact.
 </li>
 <li>
 Ensure implementation of Group&rsquo;s guidelines and recommend improvements to the same.
 </li>
 <li>
 Forecast volumes of customer interactions and work force requirements and manage effectively the staffing requirements for each task.
 </li>
 <li>
 Highlight process deficiencies where applicable, validate and provide quality inputs on process improvements based on feedback from customers.
 </li>
 <li>
 Implement UAT related to QNBFS projects.
 </li>
 <li>
 Ensure QNBFS business continuity.
 </li>
 <li>
 Continuous Improvement: [add if they have subordinates]
 </li>
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 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 At least 4 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Knowledge about Qatar Financial Markets Authority (QFMA) &amp; Qatar Exchange (QE) regulations.
 </li>
 <li>
 Highly customer-oriented.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3468 - Senior Manager - Customer Service (Qatarization)

CUP OF JOE

Job Description: We are looking for an experienced and responsible Caf&eacute; Supervisor to oversee daily operations and ensure excellent customer service in our caf&eacute;. The ideal candidate will lead the team, maintain service standards, and support smooth operations during busy hours.Key Responsibilities:<ul><li>Supervise daily caf&eacute; operations and ensure smooth workflow.</li><li>Lead and support baristas and service staff during shifts.</li><li>Ensure excellent customer service and handle customer concerns professionally.</li><li>Monitor staff attendance, grooming, and performance.</li><li>Maintain cleanliness, food safety, and hygiene standards.</li><li>Assist in inventory control and coordinate with the storekeeper for stock needs.</li><li>Ensure proper opening and closing procedures are followed.</li><li>Train new staff and support team development.</li></ul>Requirements:<ul><li>Proven experience as a Supervisor or Team Leader in a caf&eacute;, restaurant, or F&amp;B industry.</li><li>Strong leadership and team management skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Good knowledge of caf&eacute; operations and service standards.</li></ul>Job Type: Full-timeWork Location: In person

Cafe Shop Supervisor

Customer Service Executives are responsible for supporting and assisting members while delivering exceptional customer service. As front-of-house representatives, they play a key role in creating a welcoming environment, encouraging member participation in programs and activities, and maintaining accurate member records.Key Responsibilities<ul><li>Welcome and assist all members and visitors in a friendly and professional manner.</li><li>Monitor member entry to classes and ensure attendance remains within the permitted capacity.</li><li>Support instructors by verifying member eligibility for specific classes and activities.</li><li>Actively engage with members to encourage participation in club programs, services, and events.</li><li>Build and maintain positive relationships with members by providing accurate and timely information about club offerings.</li><li>Receive member complaints or incident reports and promptly communicate them to the appropriate supervisor.</li><li>Maintain familiarity with facility equipment, perform basic adjustments when necessary, and report any malfunctions or damages.</li><li>Ensure all members and guests comply with safety policies and facility regulations.</li><li>Regularly check and replenish first aid kits, medical supplies, and other operational materials.</li><li>Address member concerns immediately whenever possible and escalate unresolved issues to the appropriate personnel.</li><li>Respond to daily inquiries and provide efficient service to ensure high levels of customer satisfaction.</li><li>Greet members and guests warmly upon arrival and assist them as needed.</li><li>Manage check-ins, reservations, and membership-related inquiries effectively.</li><li>Handle phone calls, emails, and walk-in inquiries regarding programs, services, and schedules, and conduct regular follow-up calls with active members.</li><li>Maintain a clean, organized, and professional reception area with updated promotional materials.</li><li>Assist in promoting club events and initiatives by providing accurate information to members and visitors.</li><li>Resolve complaints where possible or refer them to the relevant supervisor or manager.</li><li>Coordinate with other departments such as fitness, aquatics, and spa to ensure seamless service delivery.</li><li>Maintain confidentiality and professionalism when handling member information and concerns.</li></ul>Job Type: Full-time

Female Customer Service Executive - (Arabic & English Speaker)

Explore 1066+ Customer service supervisor in Doha this March. Find roles across top companies and apply now to boost your career.