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customer experience associate Jobs in Karachi

customer experience associate

customer service supervisor

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

<div>
 
 Company Description
 
 
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 
 
 
 Job Description
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 <ul>
 <li>
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 </li>
 <li>
 To timely respond to customer enquiries and requests via all modes of communication.
 </li>
 <li>
 To handle customer complaints according to the Company procedures and service standard.
 </li>
 <li>
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 </li>
 <li>
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 </li>
 <li>
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 </li>
 <li>
 To check the customer order information.
 </li>
 <li>
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 </li>
 <li>
 To Coordinate with GPD for the new item setup.
 </li>
 <li>
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 </li>
 <li>
 To check the data and release in the system as per customer order forms.
 </li>
 <li>
 To coordinate with the customers in case of data issues like non availability or incorrect.
 </li>
 <li>
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 </li>
 <li>
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 </li>
 <li>
 To share the daily dispatch details with the customers.
 </li>
 <li>
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 </li>
 <li>
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 </li>
 <li>
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 </li>
 <li>
 Active Listening and Communication skills
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Responsiveness
 </li>
 <li>
 Emotional Intelligence
 </li>
 <li>
 Integrity
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Grip on Google tools
 </li>
 <li>
 Decision Making skills
 </li>
 <li>
 Time Management
 
 
 </li>
 </ul>
 Additional Information
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
</div>

NGents

Job Location: Clifton/ DHA, Karachi.Job Type: Full Time - 6 Days a WeekWe are seeking to hire a Floor Incharge/ Front Desk Officer. The candidate must be proficient in English, have excellent communication skills, and possess previous experience of customer facing role.<ul><li>Greet clients warmly and professionally.</li><li>Answer phone calls and manage direct inquiries; book, confirm, and reschedule appointments as needed.</li><li>Oversee service quality to ensure appointments are adhered to and that clients receive services timely.</li><li>Provide guidance to staff on handling client concerns, improving service delivery, and adhering to salon policies and procedures.</li><li>Inform clients about current promotions, packages, and discounts.</li><li>Handle client complaints in a calm, professional, and solution-focused manner.</li><li>Establish a loyal customer base through consistent, positive client engagement and a commitment to delivering superior quality.</li><li>Assist in executing improvements driven by customer feedback or instructed by management.</li></ul>Only shortlisted candidates will be contacted.Skills Required:<ul><li>Strong leadership and team management abilities</li><li>English communication skills</li><li>Customer service experience in retail sector</li><li>Ability to handle client queries and ensure smooth floor operations</li><li>Organizational and multitasking skills</li></ul>Additional Information:<ul><li>Females are encouraged to apply</li><li>Candidates living nearby are preferred</li></ul>Job Type: Full-timeWork Location: In person

Front Desk/ Floor Incharge

Call Cafe

Position: Floor ManagerDepartment: Customer ServiceReports To: Overall Manager/CEO &amp; DirectorsCompany: Call Caf&eacute; Head Office (Karachi)Job Type: Full Time. Night Shifts (Rotational)Salary: Rs.80,000/monthThe Call Caf&eacute; Floor PhilosophyWe don&rsquo;t just manage calls &ndash; we orchestrate culinary conversations where: Every agent performs like a Michelin-starred call handler Friday night rush hours flow like a perfectly timed kitchen brigade Client restaurants feel our team is their own front-of-house staffYour mission: Transform raw talent into a symphony of order-taking excellence.Role PurposeThe Floor Manager at Call Caf&eacute; is responsible for the smooth day-to-day functioning of the operations floor. The role involves supervising inbound agents, ensuring they are effectively handling restaurant orders, customer queries, and upselling opportunities. The Floor Manager acts as the first line of leadership on the floor, ensuring discipline, quality, and productivity are maintained at all times. While primarily a supervisory role, the Floor Manager may also step in to handle incoming calls during peak hours or whenever additional support is required.Key Responsibilities1. Operational &amp; Team Management<ul><li>Supervise and monitor the performance of all agents (Inbound) during shifts.</li><li>Ensure agents are actively attending to their assigned restaurants and not idling during work hours.</li><li>Review and maintain daily and weekly performance sheets for each restaurant, including:</li><li>Upsell per restaurant.</li><li>Service levels and call handling metrics.</li><li>Ensure agents follow Call Caf&eacute;&rsquo;s SOPs and respective restaurants Protocol&rsquo;s for order-taking, complaint handling, and upselling.</li><li>Take corrective actions immediately in case of performance issues or non-compliance.</li><li>Allocate tasks and provide backup cover if an agent is on break or absent.</li></ul>2. Call Handling &amp; Customer Service<ul><li>Take incoming calls from restaurants/customers if agent load is high or coverage is required.</li><li>Resolve escalated queries or complaints that agents are unable to handle.</li><li>Ensure consistent service quality that builds trust and satisfaction for Call Caf&eacute;&rsquo;s restaurant partners.</li></ul>3. Monitoring &amp; Reporting<ul><li>Prepare and submit performance reports to management, highlighting strengths, issues, and required actions.</li><li>Track agent KPIs including adherence, upselling success, and call quality.</li><li>Monitor and report technical issues (system slowdowns, phone line disruptions, etc.) to the IT/Admin team.</li></ul>4. Training &amp; Development<ul><li>Ensure all agents assigned to new restaurants are properly briefed and trained on restaurant-specific protocols.</li><li>Identify training needs of agents and recommend sessions in collaboration with the Training Department.</li><li>Conduct quick refresher briefings or huddles with teams to address gaps or reinforce best practices.</li></ul>5. Discipline &amp; Culture Building<ul><li>Enforce company policies including break times, dress code, and professional behavior on the floor.</li><li>Motivate and guide agents to maintain a positive and professional work environment.</li></ul>6. Menu &amp; Protocol Management<ul><li>Understand &amp; Supervise the collection and integration of menu details, promotions, and protocols into Call Caf&eacute;&rsquo;s EPOS system.</li><li>Approve and validate all menus and restaurant protocols before they go live.</li></ul>7. Manage Outbound Feedback Team:&middot; Make sure team call backs customers after they have placed orders (whether directly with restaurants or via third-party platforms like Uber Eats, FoodPanda, FoodUp, etc.).&middot; Make sure team collects structured feedback on customer satisfaction, delivery experience, food quality, and service efficiency.&middot; Record and maintain responses in Call Caf&eacute;&rsquo;s central database for performance tracking and analysis.8. Make sure QA is doing Call Monitoring &amp; Evaluation:&middot; Make sure QA is regularly monitor inbound and outbound calls to assess quality of service, communication effectiveness, product knowledge, and adherence to restaurant protocols.9. Monitor Trainer:&middot; Make sure trainer is Training agents in call handling, order-taking, upselling, complaint resolution, and communication etiquette.Key Performance Indicators (KPIs)<ul><li>Agent adherence, and discipline.</li><li>Consistent service quality and SLA achievement.</li><li>Number of escalations resolved on the floor.</li><li>Growth in upselling per restaurant.</li><li>Overall floor productivity and smooth workflow.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>3&ndash;5 years of experience in a call center / BPO environment with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Prior exposure to multiple departments within operations is a strong plus.</li><li>Knowledge of Zoho CRM is a plus.</li><li>Knowledge of 3CX is a plus.</li><li>Knowledge of culinary &amp; restaurant business is a plus.</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you work rotational &amp; night shifts?</li></ul>Experience:<ul><li>Managing Call Center: 3 years (Required)</li></ul>Work Location: In person

Floor Manager (Call Center)

Waada Digital Pvt Ltd

Waada is seeking a dynamic Team Lead &ndash; Inbound to guide and inspire our Customer Experience (CX) team. If you&rsquo;re empathetic, analytical, and results-driven with solid expertise in call center operations, we&rsquo;d love to meet you!Key Responsibilities: Lead, coach, and motivate inbound agents to achieve performance goals .Monitor key metrics: AHT, CSAT, FCR, NPS. Handle escalations and ensure high service quality. Prepare and maintain performance reports &amp; dashboards (Excel).Work closely with QA &amp; Training teams for continuous improvement. Ensure compliance with tools and processes (CRM, VICI Dialer).Requirements:2&ndash;3 years of experience in a CX/Call Center leadership role. Strong communication skills in Urdu &amp; English. Proficiency in Advanced Excel. Hands-on experience with CRM &amp; ticketing systems.Job Type: Full-timeWork Location: In person

Inbound Supervisor

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Experience, Qualifications And Requiremnt
 
 
 
 <ul>
 <li>
 Note: Any candidates can join the open house without the invite.
 </li>
 <li>
 Minimum Age is 18 years.
 </li>
 <li>
 Maximum Age
 </li>
 <li>
 Cabin Crew: 28 Years
 </li>
 <li>
 Lead Cabin Crew: 36 Years
 </li>
 <li>
 Attested SSC (copy of mark Sheet &amp; copy of certificate) / O-Level &ndash; Equivalency Certificate Copy attestation
 </li>
 <li>
 Attested HSC (copy of mark Sheet &amp; copy of certificate) / A-Level &ndash; Equivalency Certificate Copy attestation
 </li>
 <li>
 Valid CNIC &amp; Passport
 </li>
 <li>
 Fluency in English (written and spoken)
 </li>
 <li>
 Fluency in other languages is a plus
 </li>
 <li>
 Minimum Height: 160 cm (Female), 170 cm (Male)
 </li>
 <li>
 Weight: To be in proportion to Age and Height
 </li>
 <li>
 Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
 </li>
 <li>
 Medically/ Physically fit to perform Cabin Crew duties
 </li>
 <li>
 Fresh candidates can apply for Cabin Crew Position
 </li>
 <li>
 Only experienced Cabin Crew can apply for Lead Cabin Crew Position
 
 
 </li>
 </ul>
 
 Document Required
 
 
 
 <ul>
 <li>
 Resume
 </li>
 <li>
 Attested Matriculation and Intermediate Marksheet &amp; Certificate from respective board
 </li>
 <li>
 Updated CNIC
 </li>
 <li>
 Updated Passport
 
 
 </li>
 </ul>
 
 Guideline for Assessment Day
 
 
 
 
 Females
 
 
 
 
 Males
 
 
 
 Hair
 
 
 Hair to be worn up/pulled back in a classic bun or French twist
 
 
 Neatly presented
 
 
 Makeup/Face
 
 
 Full make up to be worn
 
 
 Face - Clean shaven
 
 
 Dress code
 
 
 Suit/Smart business attire, jacket &amp; plain blouse. (Wear black/grey/dark blue)
 
 
 Suit/Smart business attire
 
 
 Shoes
 
 
 Formal Classic heels
 
 
 Formal work shoes
</div>

Lead Cabin Crew & Cabin Crew Open Day - 21st September 2025, Movenpick Hotel, Karachi

UNISWIFT Group

Sales OfficerThe UNISWIFT Group is a Sports Goods Manufacturing and Trading Company, operating both locally and internationally.https://uniswift.pk/We are seeking a dynamic and experienced Sales Officers for Karachi, to be a part of our Sales Team.Sales Officers will be responsible for following tasks;<ul><li>To generate sales by meeting up the targets within deadlines.</li><li>Support Area Managers in executing sales strategies.</li><li>Make monthly visit plans and get them approved from the immediate supervisor/Area Manager.</li><li>Visit vendors and markets in accordance with the approved weekly visit plan.</li><li>Submit a detail market visit report along with competitors&rsquo; activities in the designated area after every visit.</li><li>Establish good relationships with existing and new retail outlets and clients.</li><li>Promote and demonstrate sports goods to existing and potential clients.</li><li>Conduct market research to identify potential clients and new business opportunities.</li><li>Collect market feedback and customers&rsquo; insights.</li><li>Achieve monthly sales targets and objectives within the assigned territory or customer segment in designated time period (Deadline).</li><li>Ensure product availability, company branding and attractive displays in stores.</li><li>Assist in order placement, delivery coordination, and after-sales service.</li><li>Build good business relationships with current and potential clients.</li><li>Gather market intelligence and report back to Area Managers.</li><li>Direct lead generation through calling, referrals and social networking.</li><li>Initiate client meetings and visits.</li><li>Follow up with clients to understand evolving change in requirements.</li><li>Develop new dealers within the designated area in accordance with company&rsquo;s policies.</li><li>Be very vigilant on competitors&rsquo; activities in the market and keep your immediate supervisor up to date on new developments.</li><li>Penetrate in sports goods markets of designated regions to secure additional sales while improving overall effectiveness of revenue generation.</li><li>Update daily activity report and submit it to immediate supervisor/Area Manager, etc.</li></ul>Salary: Rs.35000/- to Rs.37000/- per month plus Commission &amp; Fuel.Job Location: Korangi Industrial Estate, Karachi.Candidate must have his own motor bike.If you're a motivated and results-driven individual, please submit your resume at Maryam@uniswift.comJob Type: Full-timePay: Rs35,000.00 - Rs37,000.00 per monthWork Location: In person

Sales Officer

Explore 1143+ Customer service supervisor in Karachi this September. Find roles across top companies and apply now to boost your career.

1143 customer service supervisor jobs IN Karachi

Sr. Customer Service Officer

Sr. Customer Service Officer

Front Desk/ Floor Incharge

Floor Manager (Call Center)

Inbound Supervisor

Lead Cabin Crew & Cabin Crew Open Day - 21st September 2025, Movenpick Hotel, Karachi

Sales Officer