customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer sales representative Jobs in Karachi

customer sales representative

customer service supervisor

Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent HiringPosition: Assistant Manager &ndash; Customer Service Department (CSD)Job Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.</li><li>Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.</li><li>Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.</li><li>Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.</li><li>Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.</li><li>Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.</li><li>Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.</li><li>Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.</li><li>Drive process improvements and support digitalization initiatives for enhanced operational efficiency.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor&rsquo;s degree from a recognized institution (Master&rsquo;s degree preferred).</li><li>Minimum 3&ndash;5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Sound knowledge of customer service practices and documentation processes.</li><li>Proficiency in IT applications and systems relevant to terminal/customer operations.</li><li>Ability to work under pressure and manage multiple tasks effectively.</li></ul>How to Apply:If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title &ldquo;Assistant Manager &ndash; CSD&rdquo; in the subject line.Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.Job Type: Full-timeWork Location: In person

Assistant Manager – Customer Service Department (CSD)

HR viewpoint

Key Responsibilities:<ul><li>Lead, mentor, and manage a team of customer service representatives</li><li>Monitor and handle customer interactions via calls and chat support</li><li>Ensure timely and effective resolution of customer inquiries and complaints</li><li>Maintain high standards of customer satisfaction and service quality</li><li>Analyze customer feedback and identify areas for service improvement</li><li>Train team members on best practices, communication skills, and product knowledge</li><li>Track team performance using KPIs and generate regular reports</li><li>Collaborate with internal departments to resolve complex issues</li><li>Implement strategies to enhance customer experience and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>Proven experience in customer service leadership/team handling role</li><li>Strong communication and interpersonal skills</li><li>Experience in call center and chat support operations</li><li>Ability to handle escalations and manage high-pressure situations</li><li>Proficiency in CRM tools and customer service software</li><li>Strong problem-solving and decision-making skills</li></ul>Preferred Skills:<ul><li>Experience in the E-Commerce industry</li><li>Leadership and team management capabilities</li><li>Customer-centric mindset with attention to detail</li></ul>Key Performance Indicators (KPIs):<ul><li>Customer Satisfaction Score (CSAT)</li><li>First Response Time &amp; Resolution Time</li><li>Team productivity and quality scores</li><li>Customer retention and feedback metrics</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Team Lead

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years in customer service (not sales)</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Service/ CSR

1AZ0 Marketing (Pvt) Ltd.

Call Center Executive &ndash; English SpeakersWe are looking for confident and motivated individuals with good English communication skills to join our team as Call Center Executives. Fresh candidates are welcome to apply and start their careers in a professional and supportive environment.Job Responsibilities<ul><li>Communicate with customers over the phone in a professional manner.</li><li>Provide information about company services.</li><li>Maintain positive customer interactions.</li><li>Record customer responses and update the system.</li></ul>Salary &amp; Benefits<ul><li>Attendance Allowance</li><li>Unlimited Commission</li><li>Fuel Allowance</li><li>Pick-up &amp; Drop-off for females</li><li>5 Working Days (Monday &ndash; Friday)</li></ul>Requirements<ul><li>Education: Intermediate / O Levels / A Levels / Graduate</li><li>Fluent in English</li><li>Fresh and experienced candidates can apply</li><li>Must be energetic, confident, and self-motivated</li></ul>LocationGulshan-e-Iqbal &amp; Gulistan-e-Johar KarachiJob Types: Full-time, Part-timePay: Up to Rs50,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR) – Salary + Incentives

Nordica Health Products Pvt Ltd

Job description:1. Responsible to handle customer services issues via telephone and taking ownership of each enquiries and complaints with proper follow-up, actions to ensure resolution does reaching customer satisfaction.2. Identifying marketing and developing relationship with new clients.3. Maintaining report with existing customers to ensure customer satisfaction and loyalty.4. Handles incoming calls or inquiries from prospective customers or clients.5. Assists customers effectively by solving customer&rsquo;s queries.6. Provide first-call resolution and forwarding customers complaints to relevant departments.Discusses product offers and ensures customer understandingJob Type: Full-timeWork Location: In personJob Location: Federal B. Industrial AreaTimings :2:00 PM TO 10:00 PMPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Executive Afternoon Shift-Male

Cyber Hub Technology

About the Role:We are looking for a proactive and detail-oriented professional to join our Revenue Cycle Management (RCM) team. The role involves communicating with medical insurance companies to verify patient eligibility, benefits, and authorizations while ensuring smooth coordination between internal teams and external stakeholders.Responsibilities<ul><li>Handle inbound and outbound calls with medical insurance companies to verify patient information.</li><li>Communicate with insurance representatives to resolve queries related to eligibility, benefits, and authorizations.</li><li>Perform patient eligibility and benefits verification according to client requirements.</li><li>Coordinate with insurance companies while adhering to organizational information security guidelines.</li><li>Manage call queues and assigned tasks based on priorities set by the Team Leader or Supervisor.</li><li>Maintain accurate documentation and provide daily task updates/sign-off to the Team Leader or Supervisor.</li><li>Ensure high-quality service delivery to both internal teams and external stakeholders.</li><li>Follow company information security and privacy policies in all tasks.</li><li>Safeguard company and client data from unauthorized access, disclosure, or misuse.</li><li>Support additional operational tasks assigned by the Team Leader or Supervisor.</li></ul>Required Skills<ul><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Good listening and comprehension abilities.</li><li>Strong problem-solving mindset.</li><li>Ability to manage inbound and outbound calls effectively.</li><li>Ability to use positive and professional language while interacting with clients and insurance representatives.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthExperience:<ul><li>Customer Support / Client Service- Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive / Account Manager - Medical Billing

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Islamabad

Explore 979+ Customer service supervisor in Karachi this May. Find roles across top companies and apply now to boost your career.