customer service representative Jobs in Karachi

customer service representative

customer sales executive

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service supervisor

SJS INTERNATIONAL Industries

************ Only D.A.E and B. Tech Holder required***********Job Responsibilities:The Aftersales Supervisor will be responsible for:<ul><li>Overseeing aftersales operations and ensuring high levels of customer satisfaction within the dealer network.</li><li>Addressing customer inquiries, troubleshooting performance issues, and coordinating repairs or replacements.</li><li>Gathering product performance feedback and collaborating with internal teams to enhance product offerings.</li><li>Maintaining accurate records of aftersales activities and generating reports.</li></ul>Qualifications and Skills:<ul><li>Diploma of Associate Engineering (D.A.E) in Electrical, Electronics, or Mechanical disciplines.</li><li>4&ndash;5 years of relevant experience in aftersales service, preferably in the lead-acid battery or manufacturing industry.</li><li>Strong technical background with excellent problem-solving skills.</li><li>A customer-focused approach and the ability to communicate effectively.</li></ul>What We Offer:Market-competitive salary package.Comprehensive benefits.Job Type: Full-timeWork Location: In person

After sales Executive /Claim Executive

Avery Dennison

<div>
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 
 <ul>
 <li>
 
 
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 
 
 
 
 </li>
 <li>
 
 
 To timely respond to customer enquiries and requests via all modes of communication.
 
 
 
 
 </li>
 <li>
 
 
 To handle customer complaints according to the Company procedures and service standard.
 
 
 
 
 </li>
 <li>
 
 
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 
 
 
 
 </li>
 <li>
 
 
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 
 
 
 
 </li>
 <li>
 
 
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 
 
 
 
 </li>
 <li>
 
 
 To check the customer order information.
 
 
 
 
 </li>
 <li>
 
 
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 
 
 
 
 </li>
 <li>
 
 
 To Coordinate with GPD for the new item setup.
 
 
 
 
 </li>
 <li>
 
 
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 
 
 
 
 </li>
 <li>
 
 
 To check the data and release in the system as per customer order forms.
 
 
 
 
 </li>
 <li>
 
 
 To coordinate with the customers in case of data issues like non availability or incorrect.
 
 
 
 
 </li>
 <li>
 
 
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 
 
 
 
 </li>
 <li>
 
 
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 
 
 
 
 </li>
 <li>
 
 
 To share the daily dispatch details with the customers.
 
 
 
 
 </li>
 <li>
 
 
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 
 
 
 
 </li>
 <li>
 
 
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 
 
 
 
 </li>
 <li>
 
 
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 
 
 
 
 </li>
 <li>
 
 
 Active Listening and Communication skills
 
 
 
 
 </li>
 <li>
 
 
 Empathy and Patience
 
 
 
 
 </li>
 <li>
 
 
 Responsiveness
 
 
 
 
 </li>
 <li>
 
 
 Emotional Intelligence
 
 
 
 
 </li>
 <li>
 
 
 Integrity
 
 
 
 
 </li>
 <li>
 
 
 Analytical skills
 
 
 
 
 </li>
 <li>
 
 
 Grip on Google tools
 
 
 
 
 </li>
 <li>
 
 
 Decision Making skills
 
 
 
 
 </li>
 <li>
 
 
 Time Management
 
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Sr. Customer Service Officer

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

SNS Shipping Agency

We are looking for a Customer Service Executive who will handle customer inquiries, resolve issues, and ensure a smooth and positive customer experience. The ideal candidate should have excellent communication skills and a strong customer-first mindset.Key Responsibilities<ul><li>Handle inbound and outbound customer calls, emails, and chat inquiries</li><li>Provide accurate information about products/services</li><li>Resolve customer problems efficiently and professionally</li><li>Maintain customer records in CRM or internal systems</li><li>Follow up with customers to ensure issue resolution</li><li>Coordinate with internal teams (sales, technical, billing)</li><li>Meet performance KPIs (response time, resolution rate, customer satisfaction)</li><li>Escalate complex issues to the supervisor</li></ul>Required QualificationsBachelor's DegreeFreshers can also apply.Age Limit: 19-25Job Type: Full-timeWork Location: In person

CUSTOMER SERVICE EXECUTIVE

ibex. Pakistan

<div>
 
 
 Job Purpose:
 
 
 
 Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team&rsquo;s work and giving them feedback to maximize performance.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 To be able to handle team&rsquo;s concerns and provide conflict resolution. To address all grievances.
 </li>
 <li>
 To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
 </li>
 <li>
 To speak in an accent that is fully understood and appreciated by the consumer.
 </li>
 <li>
 To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
 </li>
 <li>
 To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
 </li>
 <li>
 Team member&rsquo;s development through additional training and goal setting as identified.
 </li>
 <li>
 To make sure that the employees are following the schedule properly.
 </li>
 <li>
 Maintain accurate agent performance stats and reports.
 </li>
 <li>
 To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
 </li>
 <li>
 To improve and facilitate team work and coordination through effective communication within the team.
 </li>
 <li>
 Proficient in the use of Microsoft Office Suite..
 </li>
 <li>
 Other related job responsibilities as assigned by Contact Center Manager.
 </li>
 </ul>
 
 
 
 
 
 Knowledge of Processes:
 
 
 <ul>
 <li>
 Case Handling
 </li>
 <li>
 Call backs
 </li>
 <li>
 Escalations Handling
 </li>
 <li>
 Forwarding
 </li>
 <li>
 Reporting / Data Logging
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Specifications:
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Minimum 2 years of international Call Center/Contact Center experience at supervisory level and team management
 </li>
 <li>
 Excellent communication to cater international customers
 </li>
 <li>
 Teamwork, discipline, and time management.
 </li>
 <li>
 Analytical Skills
 </li>
 <li>
 Excellent management and leadership skills
 </li>
 <li>
 Coaching Skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good in Microsoft Office (Excel &amp; Power Point)
 </li>
 <li>
 Flexible and adaptable
 </li>
 </ul>
</div>

Contact Center Supervisor

Achha Foods

Key ResponsibilitiesOperational Management<ul><li>Oversee day-to-day branch operations, including inventory management, product handling, and customer service.</li><li>Ensure compliance with company policies, food safety standards, and hygiene regulations.</li><li>Monitor equipment and facilities to maintain operational efficiency.</li></ul>Team Leadership<ul><li>Supervise, train, and motivate branch staff to achieve performance targets.</li><li>Schedule and manage staff shifts to ensure adequate coverage during peak hours.</li><li>Address staff issues promptly and foster a positive working environment.</li></ul>Sales and Customer Service<ul><li>Drive sales by promoting products and ensuring excellent customer service.</li><li>Address and resolve customer complaints or queries in a professional and timely manner.</li><li>Implement promotional campaigns and track their effectiveness.</li></ul>Inventory and Stock Control<ul><li>Monitor inventory levels to ensure product availability while minimizing wastage.</li><li>Conduct regular stock checks and coordinate with suppliers for timely restocking.</li><li>Maintain accurate records of inventory, deliveries, and sales transactions.</li></ul>Financial Management<ul><li>Oversee cash handling, daily sales reconciliation, and reporting.</li><li>Manage branch expenses to align with budgetary guidelines.</li><li>Analyze sales and operational data to identify areas for improvement.</li></ul>Compliance and Reporting<ul><li>Ensure adherence to health, safety, and quality standards.</li><li>Prepare and submit operational reports to senior management as required.</li><li>Stay updated on local regulations affecting branch operations.</li><li>Any other responsibilities provided by the company</li></ul>Skills<ul><li>Experience in dispatching, logistics, supply chain, or a related field is desirable</li><li>Experience in the dairy or perishable goods industry.</li><li>Basic accounting and financial management skills.</li><li>Familiarity with local market trends and customer preferences.</li></ul>*Job Type: Full-timePay: From Rs35,000.00 per monthApplication Question(s):<ul><li>Do you have dispatching, logistics, supply chain, or a related field ? Previously</li><li>Do you have a Valid Police character certificate. As it is must?</li><li>We are looking for Branch Supervisor for the area of Malir? Do you live in Malir or near by area?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Branch Supervision: 2 years (Required)</li></ul>Work Location: In person

Branch Supervisor

Marine Traders Pvt Ltd

Key Responsibilities:1. Sales &amp; Promotion<ul><li>Proactively promote all Value Added Services (e.g., SMS updates, courier return, premium lounge, photocopy, printing, etc.) to applicants.</li><li>Achieve daily, weekly, and monthly sales targets set by management.</li><li>Maintain up-to-date knowledge of all VAS offerings and their pricing.</li><li>Ensure transparency and clarity while explaining services to customers.</li></ul>2. Customer Service &amp; Experience<ul><li>Greet and assist applicants courteously and professionally.</li><li>Provide accurate information and guidance about available services.</li><li>Ensure each applicant receives a seamless and satisfactory experience at the VAC.</li><li>Handle customer queries, feedback, and concerns effectively and escalate when required.</li></ul>3. Operational Support<ul><li>Ensure all transactions are recorded accurately in the system.</li><li>Reconcile daily VAS sales reports and submit to the supervisor.</li><li>Maintain adequate stock levels for promotional materials and related resources.</li><li>Coordinate with the finance and operations team for timely reporting and documentation.</li></ul>4. Compliance &amp; Conduct<ul><li>Adhere to company policies, procedures, and ethical sales practices.</li><li>Maintain confidentiality of applicant data and follow data protection protocols.</li><li>Ensure compliance with audit and client (embassy/consulate) requirements.</li></ul>Key Skills &amp; Competencies:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong sales and persuasion abilities.</li><li>Customer-focused with a positive and professional attitude.</li><li>Basic computer literacy (MS Office, POS systems).</li><li>Ability to work under pressure and meet targets.</li></ul>Qualification &amp; Experience:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li><li>1&ndash;2 years of experience in front-line sales, customer service, or retail environment.</li><li>Experience in visa services, travel, or hospitality sector will be an advantage.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

Sales Executive

Explore 1027+ Customer service supervisor in Karachi this November. Find roles across top companies and apply now to boost your career.

1027 customer service supervisor jobs IN Karachi

After sales Executive /Claim Executive

Sr. Customer Service Officer

Sr. Customer Service Officer

CUSTOMER SERVICE EXECUTIVE

Contact Center Supervisor

Branch Supervisor

Sales Executive