customer service representative Jobs in Karachi

customer service representative

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production support officer

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call center representative Jobs in Karachi

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csr - customer support representative-intermediate & fresh graduates Jobs in Karachi

csr - customer support representative-intermediate & fresh graduates

customer service supervisor

Avery Dennison

<p></p><div><ul><div>Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
ABOUT YOUR ROLE</b></p><p><b>
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.</b><br>
</p><p><b>YOUR RESPONSIBILITIES WILL INCLUDE:</b></p><ul><li><div><b>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</b></div></li><li><div><b>
To timely respond to customer enquiries and requests via all modes of communication.</b></div></li><li><div><b>
To handle customer complaints according to the Company procedures and service standard.</b></div></li><li><div><b>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</b></div></li><li><div><b>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</b></div></li><li><div><b>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</b></div></li><li><div><b>
To check the customer order information.</b></div></li><li><div><b>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</b></div></li><li><div><b>
To Coordinate with GPD for the new item setup.</b></div></li><li><div><b>
To Coordinate with finance for new customer account setup along with form and necessary documents.</b></div></li><li><div><b>
To check the data and release in the system as per customer order forms.</b></div></li><li><div><b>
To coordinate with the customers in case of data issues like non availability or incorrect.</b></div></li><li><div><b>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</b></div></li><li><div><b>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</b></div></li><li><div><b>
To share the daily dispatch details with the customers.</b></div></li><li><div><b>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</b></div></li><li><div><b>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</b></div></li><li><div><b>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li><div><b>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</b></div></li><li><div><b>
Active Listening and Communication skills</b></div></li><li><div><b>
Empathy and Patience</b></div></li><li><div><b>
Responsiveness</b></div></li><li><div><b>
Emotional Intelligence</b></div></li><li><div><b>
Integrity</b></div></li><li><div><b>
Analytical skills</b></div></li><li><div><b>
Grip on Google tools</b></div></li><li><div><b>
Decision Making skills</b></div></li><li><div><b>
Time Management</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div></div></div></div></div></div><p></p>

Sr. Customer Service Officer

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  ABOUT YOUR ROLE
  <br/>
  <br/>
 </strong>
 <strong>
  To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
  <br/>
  <br/>
 </strong>
 <strong>
  YOUR RESPONSIBILITIES WILL INCLUDE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
  </li>
  <li>
   To timely respond to customer enquiries and requests via all modes of communication.
  </li>
  <li>
   To handle customer complaints according to the Company procedures and service standard.
  </li>
  <li>
   To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
  </li>
  <li>
   To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
  </li>
  <li>
   To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
  </li>
  <li>
   To check the customer order information.
  </li>
  <li>
   To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
  </li>
  <li>
   To Coordinate with GPD for the new item setup.
  </li>
  <li>
   To Coordinate with finance for new customer account setup along with form and necessary documents.
  </li>
  <li>
   To check the data and release in the system as per customer order forms.
  </li>
  <li>
   To coordinate with the customers in case of data issues like non availability or incorrect.
  </li>
  <li>
   To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
  </li>
  <li>
   To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
  </li>
  <li>
   To share the daily dispatch details with the customers.
  </li>
  <li>
   To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
  </li>
  <li>
   Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
  </li>
  <li>
   Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
  </li>
  <li>
   Active Listening and Communication skills
  </li>
  <li>
   Empathy and Patience
  </li>
  <li>
   Responsiveness
  </li>
  <li>
   Emotional Intelligence
  </li>
  <li>
   Integrity
  </li>
  <li>
   Analytical skills
  </li>
  <li>
   Grip on Google tools
  </li>
  <li>
   Decision Making skills
  </li>
  <li>
   Time Management
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
</div>


KUZ TECH (SMC) PVT LTD

<ul><li><b>Job Title:</b> Customer Support Head (Australian Client Support)</li><li><b>Location &amp; Job Type :</b> Karachi (Full time &amp; On-site)</li><li><b>Salary:</b> PKR 150,000 &ndash; 200,000 per month.</li><li><b>Timings:</b> 4:00 AM to 1:00 PM (You must be flexible in case of any future changes).</li><li><b>Working Days: </b>Monday to Saturday (Half-day on Saturday)</li></ul><p><b>About the Role:</b></p><p>Kuz Tech (SMC-PVT) LTD. is seeking a dynamic and experienced <b>&ldquo;Head of Customer Support&rdquo;</b> to lead and manage our customer support operations for Australian clients.</p><p>This hiring is for our sister company &ndash; Phonebot, a <b>refurbished tech company</b> based in Melbourne, Australia, with strong market presence in <b>Dubai &amp; Australia</b>. We specialize in mobile phones and gadgets, and serve customers around the globe.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead the Customer Service department with a focus on operational excellence and customer satisfaction</li><li>Manage escalated communication with third parties (e.g., PayPal, banks, service providers, courts)</li><li>Oversee daily customer service operations, including:</li></ul><p>&ndash; Chat support (Facebook, WhatsApp, website chat)<br/>&ndash; Phone calls<br/>&ndash; Email communication<br/>&ndash; Managing FB Marketplace IDs<br/>&ndash; Coordination via Microsoft Team.</p><ul><li>Handle escalated customer cases, returns, and order amendments.</li><li>Coordinate between developers, payment systems, the CS team, and finance for dispute resolution.</li><li>Monitor and manage reviews across Google, Product Review, IO Review, and Trustpilot.</li><li>Extract, analyze, and report on missing/unsuccessful and refunded orders</li><li>Generate and evaluate campaign data for review and reporting</li><li>Oversee the <b>&ldquo;iPhones into Cash&rdquo;</b> project, including order flow, shipping, and team coordination.</li><li>Evaluate new tools and technologies, and prepare presentations for senior management</li><li>Manage ad hoc support, including:</li></ul><p>&ndash; Coordinating with talent agencies and exhibition partners (e.g., Gitex, Mobile Disrupt)<br/>&ndash; Providing executive-level intervention for high-priority issues<br/>&ndash; Ensuring global order alignment and issue resolution</p><p><b>Requirements:</b></p><ul><li><b>Experience:</b> Minimum 5&ndash;6 years in customer service, with at least 3 to 4 years in a team lead or supervisory role.</li><li>Strong understanding of e-commerce operations (returns, reviews, customer escalations).</li><li>Excellent communication and conflict resolution skills.</li><li>Proficient in tools like Microsoft Teams, CRM platforms, Google Sheets/Excel.</li><li>Strong analytical skills and attention to detail.</li></ul><p><b>Perks and Benefits:</b></p><ul><li>Competitive salary package</li><li>30 Annual paid leaves</li><li>Annual bonus or Performance-based bonuses</li><li>Health insurance with spouse and children</li><li>Overtime on Pakistan's gazette holidays.</li><li>Opportunity to work with a fast-growing international e-commerce company</li><li>Exposure to global events and industry practices</li></ul><p>&quot;Send us your CV at hiring@kuz.com.au</p><p>Don&rsquo;t forget to mention the position <b>&ldquo;Customer Support Head&rdquo;</b> in the subject line.&quot;</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs200,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in a CS Head/ Team Lead/ Manager, or Supervisor role?</li><li>Do you have experience with the Australian market clients? If not, please specify the country you&rsquo;ve worked with.</li><li>Do you have experience in the e-commerce industry? How many years of experience ?</li><li>Are you located in Karachi?</li><li>Are you available for on-site and full-time job? (Timing: 4 am to 1 pm). Monday to Saturday (Half-day on Saturday)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon you can join us? (no of days)</li></ul><p>Work Location: In person</p>

CUSTOMER SUPPORT HEAD - AUSTRALIA MARKET

Bari Textile MIlls Pvt Limited

<p>Qualifications and Skills</p><ul><li><b>Experience</b>: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.</li><li><b>Industry Knowledge</b>: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.</li><li><b>Leadership</b>: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.</li><li><b>Communication</b>: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.</li><li><b>Technical Skills</b>: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.</li><li><b>Cultural Adaptability</b>: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.</li><li><b>Problem-Solving</b>: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.</li><li><b>Education</b>: Bachelor&rsquo;s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.</li><li><b>Availability</b>: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).</li></ul><p><b>Work Environment</b></p><ul><li><b>Remote Role</b>: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.</li><li><b>Tools Provided</b>: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.</li><li><b>Schedule</b>:</li><li>( 7 PM&ndash;2 AM PKT).</li></ul><p><b>Key Responsibilities</b></p><ul><li><b>Team Leadership</b>: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.</li><li><b>Customer Interaction Management</b>: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.</li><li><b>Process Optimization</b>: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.</li><li><b>Escalation Handling</b>: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.</li><li><b>Cross-Cultural Communication</b>: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).</li><li><b>Performance Monitoring</b>: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.</li><li><b>Technology Utilization</b>: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.</li><li><b>Training and Development</b>: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).</li><li><b>Collaboration</b>: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.</li><li><b>Compliance and Reporting</b>: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p><p>Application Deadline: 05/09/2025<br/>Expected Start Date: 05/09/2025</p>

Customer Service Manager

Telemarketing

<p>Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clients</p><p>Requirments:</p><p>&middot; Fluent English is required only.</p><p>&middot; Hardworking &amp; punctual.</p><ul><li>Maintain customer records and update the CRM system</li><li>Resolve customer issues efficiently and escalate complex cases when needed</li><li>Meet performance targets such as call quality, customer satisfaction, and productivity metrics</li><li>Adhere to company policies and international customer service standards</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul><p>&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.</p><p>Intermediate or Bachelors.</p><p>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives</p><p>Job Types: Full-time, Part-time</p><p>Language:</p><ul><li>Good English (Required)</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul><p>Language:</p><ul><li>Fluent In English (Required)</li></ul><p>Job Types: Full-time, Part-time, Fresher</p><p>Pay: Rs40,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>Fluent in English (Required)</li></ul><p>Location:</p><ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul><p>Work Location: In person</p>

Call Centre Supervisor / CSR / Evening Shifts / Part & Full - Time

HR First Pvt Ltd

<p><b>Responsibilities:</b></p><ul><li>Supervise call center operations to ensure timely and effective resolution of customer complaints and inquiries.</li><li>Monitor service levels, agent performance, and quality assurance metrics.</li><li>Develop SOPs, scripts, and escalation procedures to improve first-call resolution.</li><li>Manage escalated customer concerns and follow through until resolution.</li><li>Coordinate onboarding of new customers with Sales, Technical, and Installation teams. Develop onboarding journeys, documentation, and training materials while monitoring timelines.</li><li>Oversee daily monitoring of &ldquo;not reporting&rdquo; cases (GPS/IoT devices) and ensure timely rectification.</li><li>Collaborate with field force and technical support for troubleshooting, health checks, and replacements.</li><li>Supervise and guide support staff, onboarding coordinators, and technical teams with performance reviews and training. Identify process gaps and recommend improvements to enhance customer satisfaction.</li><li>Generate regular reports on customer issues, call center performance, onboarding KPIs, and technical cases.</li></ul><p><b>Requirements:</b></p><ul><li>Female Candidate ONLY.</li><li>Bachelor&rsquo;s degree in Business Administration or related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in customer service/operations, including 1&ndash;2 years in a supervisory or deputy manager role.</li><li>Strong communication, leadership, and customer-handling skills.</li><li>Experience in IoT, tech services, or automotive tracking will be an added advantage.</li><li>Familiarity with CRM tools, call center systems, and reporting dashboards.</li><li>Ability to multitask, prioritize, and meet SLAs in a fast-paced environment.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Assistant Manager Customer Success

MARS Healthcare Network

<p>The IT Service Desk is responsible for providing 24/7 support to internal users and external customers. The IT Help desk Executive will be responsible to provide technical support to internal, external users and clients as required. The Service Desk Executive will be considered as the firm&rsquo;s front liner and will be required to solve basic technical problems and provide support for all assigned areas.</p><p><b>Key Responsibilities:</b></p><ul><li>Responsible for Level 1 support to all clients and internal users&rsquo; queries and provide technical support for the resolution of requests according to agreed SLAs.</li><li>Deliver training to staff and clients of RIS and corporate applications and assist with product demo to clients.</li><li>Responsible for managing service requests in the service management system and handle user requests via online requests, calls, and emails</li><li>Provide timely and efficient responses to customer inquiries and project requests. Update supervisor and management about critical IT issues and incidents.</li><li>Maintain up to date status of all operational support and project tickets in service desk software and provide regular updates to supervisor.</li></ul><p><b>Skills and Experience:</b></p><ul><li>Minimum 3-5 years experience as IT help desk support and delivering support to international clients and remote users. Knowledge of the ITIL framework is desirable.</li><li>Demonstrated ability to evaluate and think creatively with regard to solving problems.</li><li>Excellent written and verbal English communication skills and ability to work as an effective member in a remote team environment.</li><li>Effective time management, ability to multi task and excellent customer services skills are must have.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs80,000.00 per month</p>

IT Helpdesk Analyst

Explore 1019+ Customer service supervisor in Karachi this September. Find roles across top companies and apply now to boost your career.

1019 customer service supervisor jobs IN Karachi

Sr. Customer Service Officer

Sr. Customer Service Officer

CUSTOMER SUPPORT HEAD - AUSTRALIA MARKET

Customer Service Manager

Call Centre Supervisor / CSR / Evening Shifts / Part & Full - Time

Assistant Manager Customer Success

IT Helpdesk Analyst