customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

sales coordinator

customer service supervisor

ibex

<div>
 Lead Supervisor Operations
 
 
 
 Responsibilities
 
 
 
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 Strong call center background with at least 2 years of experience in CC operations
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 Ability to analyze metrics, KPIs, and reports to identify performance gaps
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 Demonstrates strong presentation skills in client meetings and business reviews
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 Proactive in resolving escalations, operational issues, and team challenges
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 Strong analytical skills and proficiency in Excel and PowerPoint for data management
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 Highly motivated to drive team performance and achieve business objectives
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 Efficient in multitasking and meeting deadlines
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 Capable of handling client escalations effectively
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 Must remain aware of work-related updates and activities during off days
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 Strong cross-functional coordination with T&amp;D, QA, and other departments
 
 
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 </ul>
 
 Qualifications
 
 
 
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 C1-level English communication skills (verbal &amp; written)
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 Bachelor&rsquo;s degree (Graduation)
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 </ul>
</div>

Lead Supervisor, Operations

ibex. Pakistan

<div>
 ibex. Learning Academy (ILA) is a leading educational platform based in Lahore. We are looking for dedicated and passionate individuals to join our customer support team as Certified Customer Service Professionals (CCSP).
 
 
 The role offers a unique opportunity to become certified in and excel in the customer service industry through ibex. Pakistan&rsquo;s specialized program. Our ILA team in Lahore comprise of highly qualified trainers dedicated to equipping potential candidates with good written and verbal communication and English skills.
 
 
 We closely observe and guide the individuals, part of the ILA program to help them refine their skills and foster both their both personal and professional growth.
 
 
 So, if you are interested in working in the customer service or experience industry, but lack the confidence, then the ibex. Learning Academy is the perfect opportunity.
 
 
 
 Note:
 
 ILA is a free of cost program, aimed to empower fresh graduates or students with little experience to enhance their English and communication skills.
 
 
 
 Qualifications
 
 
 
 <ul>
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 It will be on-site in ibex.&rsquo;s main offices in Lahore
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 Perks &amp; Benefits: free-of-cost training program, transport service, growth opportunities in customer support campaigns
 
 
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 </ul>
 
 Career Growth At ibex. Pakistan With ILA
 
 
 
 This program offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Master written, verbal and non-verbal language and conversation skills, grammar and fluency
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 Develop proficient typing speed and computer skills essential for customer service roles. Understand how to use different CRM (Customer Relationship Management) and Order Management Systems (OMS)
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 Prepare for the recruitment process through mock interviews and weekly assessments
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 Demonstrate excellent communication, grammar, vocabulary, and pronunciation while communicating with others by the end of the program
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 Boost confidence and groom the candidate&rsquo;s personality to professionally handle customer support and other customer-facing roles
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 Collaborate with top industry professionals and prepare to represent Fortune 500 companies and Silicon Valley Giants on a global scale
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic English grammar and verbal skills (A1/A2 level minimum)
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 Basic understanding of computer usage and typic skills
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 Commitment to personal and professional growth
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 A can-do attitude and willingness to learn
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 Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment
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 Fresh graduates and students searching for entry-level roles in Karachi/Lahore are encourage to apply
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 </ul>
</div>

ibex. Learning Academy (ILA)

Luminey

Location: Gajjumata, Ferozepur Road, LahoreJob Overview: We are seeking a proactive and experienced Team Lead &ndash; CSR to oversee customer service operations and manage day-to-day e-commerce activities. The ideal candidate will have 4&ndash;5 years of retail experience, along with a strong understanding of online sales channels, order management processes, and delivering exceptional customer satisfaction.Key Responsibilities:<ul><li>Lead and supervise the CSR team to ensure high standards of customer service</li><li>Manage and monitor e-commerce platforms including Daraz, Shopify, website, and social media order channels</li><li>Oversee the complete order lifecycle, including processing, dispatch, returns, and exchanges</li><li>Ensure prompt and effective handling of customer inquiries, complaints, and feedback</li><li>Coordinate with warehouse and logistics teams to ensure timely and accurate order fulfillment</li><li>Maintain accurate records of orders, sales, returns, and customer interactions</li><li>Track team performance and prepare reports to ensure KPIs and service targets are achieved</li><li>Provide training, coaching, and guidance to CSR team members to improve service quality</li></ul>Requirements:<ul><li>4&ndash;5 years of retail experience, preferably with exposure to e-commerce operations</li><li>Strong leadership and team management skills</li><li>Excellent communication, coordination, and problem-solving abilities</li><li>Familiarity with online marketplaces and order management systems</li><li>Proficiency in MS Office, particularly Excel</li><li>Ability to work effectively in a fast-paced, target-driven environment</li></ul>Job Type: Full-timeWork Location: In person

Team Lead CSR

DS Marketing Agency

Job Summary:We are looking for an experienced and customer-focused Senior Customer Support Representative to join our team. In this role, you will handle complex customer inquiries, provide high-quality support, and assist in guiding junior team members. The ideal candidate has strong communication skills, leadership abilities, and a proven track record in customer service.Key Responsibilities:<ul><li>Manage outbound customer interactions via dialer.</li><li>Handle escalated issues and provide effective resolutions in a timely manner</li><li>Deliver exceptional customer service and ensure a positive customer experience</li><li>Assist in training and mentoring junior customer support agents</li><li>Monitor team performance and provide feedback when required</li><li>Maintain accurate records of customer interactions in CRM systems</li><li>Ensure compliance with company policies and service standards</li><li>Identify opportunities to improve processes and customer satisfaction</li></ul>Requirements:<ul><li>Minimum 1-2 years of experience in customer support or call center roles</li><li>Proven experience handling escalations and complex customer issues</li><li>Excellent communication skills in English (both verbal and written)</li><li>Strong leadership and team collaboration abilities</li><li>Proficiency in CRM tools and basic computer applications</li><li>Ability to multitask and work in a fast-paced environment</li></ul>Preferred Qualifications:<ul><li>Experience in international campaigns (UK/US)</li><li>Background in sales or upselling is a plus</li><li>Familiarity with VOIP systems or dialer tools</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth and development opportunities</li><li>Supportive and professional work environment</li></ul>Equal Opportunity Employer Statement:We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Senior Customer Support Representative

Stork Consultants

Job Description: The Call Center Team Lead will supervise, guide, and monitor the call center team to ensure quality is maintained, and client inquiries are handled efficiently.2️ Key Responsibilities<ul><li>Supervise day-to-day call center operations.</li><li>Monitor and evaluate team performance (call quality, lead conversion, attendance).</li><li>Train and motivate team members to improve performance.</li><li>Handle escalated client issues professionally.</li><li>Maintain daily and weekly reports for management.</li><li>Ensure adherence to SOPs and company policies.</li></ul>3️ Required Skills<ul><li>Minimum 2&ndash;3 years experience in call center or customer service supervision.</li><li>Strong english communication and leadership skills.</li><li>Ability to analyze performance metrics and improve team efficiency.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Problem-solving and decision-making capabilities.</li><li>Ability to work night shifts (8pm-4am)</li></ul>4️ Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration / Communications or related field.</li><li>Experience in sales-oriented or call centers.Preferred Qualifications</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Call Center Team Lead

F-6/3, Islamabad

About Us: Esajee's is a leading departmental store known for its diverse range of high-quality products and exceptional customer service. We are dedicated to fostering a positive and dynamic work environment. We are currently seeking a motivated Trainee Supervisor/Supervisor to join our team and support the daily operations of our store while gaining valuable management experience.Job Summary: The Trainee Supervisor/Supervisor will assist to oversee the daily operations of the store. This position is designed to provide hands-on training in various aspects of store management, including staff supervision, inventory control, and customer service. The ideal candidate will be proactive, detail-oriented, and eager to learn.Key Responsibilities:Supervision and Leadership:<ul><li>Assist in training and supervising sales associates and other staff members.</li><li>Provide guidance and support to staff to ensure high standards of customer service.</li><li>Help in scheduling shifts and managing employee attendance.</li></ul>Customer Service:<ul><li>Support staff in addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.</li><li>Model excellent customer service and handle complex customer interactions.</li></ul>Operations and Inventory Management:<ul><li>Assist in overseeing daily store operations, including opening and closing procedures.</li><li>Monitor inventory levels and assist with stock replenishment and management.</li><li>Conduct regular audits to ensure accuracy of stock and merchandising.</li></ul>Sales and Performance:<ul><li>Support the implementation of sales strategies and promotions.</li><li>Analyze sales data and assist in developing action plans to achieve store targets.</li><li>Ensure compliance with store policies and procedures to maximize sales and efficiency.</li><li>DO Daily Boost-up Meetings for staff better performance and hygienes</li></ul>Store Maintenance:<ul><li>Help maintain store cleanliness and organization.</li><li>Ensure that the store&rsquo;s appearance aligns with company standards and policies.</li></ul>Training and Development:<ul><li>Participate in training programs to enhance supervisory skills and store management knowledge.</li><li>Provide feedback and coaching to team members to support their development.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Retail Management, or a related field preferred.</li><li>Previous retail experience is advantageous but not required.</li><li>Strong leadership and communication skills.</li><li>Ability to work effectively in a fast-paced, team-oriented environment.</li><li>Basic understanding of retail operations and customer service.</li><li>Strong problem-solving skills and attention to detail.</li></ul>Physical Requirements:<ul><li>Ability to stand for extended periods and lift moderate weights.</li><li>Capability to perform tasks involving bending, stretching, and reaching.</li></ul>Benefits:<ul><li>Competitive salary , Food</li><li>Opportunities for career growth and advancement.</li></ul>Job Type: Full-timeWork Location: In person

Retail Supervisor/T-Supervisor

NEON Square

Waiter Supervisor &ndash; Key Responsibilities<ul><li>Supervise and coordinate daily activities of waiters to ensure efficient and professional restaurant service.</li><li>Monitor service quality, customer satisfaction, and ensure timely handling of guest requests and complaints.</li><li>Train, guide, and schedule waitstaff to maintain high standards of hospitality and teamwork.</li><li>Ensure proper table setup, cleanliness, and adherence to restaurant service protocols.</li><li>Coordinate with kitchen and management to ensure smooth order flow and overall dining experience.</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Waiter Supervisor

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