sales executive

customer service representative Jobs in Lahore

customer service representative

call center agent

customer sales representative Jobs in Lahore

customer sales representative

customer success executive Jobs in Lahore

customer success executive

customer service team lead

Sybrid Pvt Ltd.

Position: Team Lead Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for a motivated and experienced Team Lead to manage a team of customer service representatives. The ideal candidate will be responsible for monitoring team performance, ensuring targets are achieved, and maintaining high service quality standards.Key Responsibilities<ul><li>Supervise and manage a team of customer service agents.</li><li>Monitor daily team performance and ensure KPIs are achieved.</li><li>Provide coaching, training, and feedback to team members.</li><li>Conduct performance evaluations and maintain productivity reports.</li><li>Handle escalations and resolve customer issues when required.</li><li>Ensure compliance with company policies and campaign guidelines.</li><li>Coordinate with management to improve operational efficiency.</li><li>Maintain team motivation and a positive working environment.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience as a Team Lead in the BPO/Call Center industry.</li><li>Strong leadership and communication skills.</li><li>Ability to manage team targets and performance metrics.</li><li>Experience with team coaching, reporting, and call monitoring.</li><li>Strong problem-solving and decision-making abilities.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 80,000).</li><li>Career growth opportunities.</li><li>Professional and dynamic work environment.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Team Lead | | BPO Industry

Luminey

Location: Gajjumata, Ferozepur Road, LahoreJob Overview: We are seeking a proactive and experienced Team Lead &ndash; CSR to oversee customer service operations and manage day-to-day e-commerce activities. The ideal candidate will have 4&ndash;5 years of retail experience, along with a strong understanding of online sales channels, order management processes, and delivering exceptional customer satisfaction.Key Responsibilities:<ul><li>Lead and supervise the CSR team to ensure high standards of customer service</li><li>Manage and monitor e-commerce platforms including Daraz, Shopify, website, and social media order channels</li><li>Oversee the complete order lifecycle, including processing, dispatch, returns, and exchanges</li><li>Ensure prompt and effective handling of customer inquiries, complaints, and feedback</li><li>Coordinate with warehouse and logistics teams to ensure timely and accurate order fulfillment</li><li>Maintain accurate records of orders, sales, returns, and customer interactions</li><li>Track team performance and prepare reports to ensure KPIs and service targets are achieved</li><li>Provide training, coaching, and guidance to CSR team members to improve service quality</li></ul>Requirements:<ul><li>4&ndash;5 years of retail experience, preferably with exposure to e-commerce operations</li><li>Strong leadership and team management skills</li><li>Excellent communication, coordination, and problem-solving abilities</li><li>Familiarity with online marketplaces and order management systems</li><li>Proficiency in MS Office, particularly Excel</li><li>Ability to work effectively in a fast-paced, target-driven environment</li></ul>Job Type: Full-timeWork Location: In person

Team Lead CSR

Maxus real estate private limited

Full job descriptionCome and join us:Salary: Basic + IncentivesOFFs: saturday /SundayGood Communication skillsGood Public DealingGood Speak EnglishTeam leading CapabilitiesWorkload ManagementHard worker And Punctual.Shifts:MorningeveningnightExperienced and fresher can also applyFluent English Communication (Required)Remuneration Package:WhatsApp: 0328-9046984Job Types: Part-time, FresherPay: Rs45,000.00 - Rs90,000.00 per monthWork Location: In person

Urdu & English Call Center

Agay Barho!

<div>
 Our client Toyota Garden Motors is looking for a Automotive Service Manager in Lahore
 
 
 Toyota Garden Motors seeks a dedicated and experienced Service Manager to lead and oversee the service department. This role requires managing a team of 60 personnel, maintaining high standards of service delivery, and ensuring customer satisfaction. The ideal candidate holds a Polytechnical Diploma in Automobiles Engineering and possesses a minimum of three years running a reputable dealership as a Service Manager. Demonstrated expertise in team leadership, communication, and collaboration is essential to effectively coordinate technicians and maintain operational order.
 
 
 The Service Manager is responsible for driving service efficiency and quality while fostering strong relationships with customers and colleagues. The candidate must possess knowledge of sales and marketing techniques to attract new clients and boost monthly revenue. This position demands a strategic approach to service management, balancing technical oversight with business development objectives to support Toyota Garden Motors' growth and reputation in the market.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead, motivate, and manage a service team of 60 staff members, including technicians and support personnel, to achieve departmental goals.
 </li>
 <li>
 Ensure all service activities comply with company standards, maintaining a high level of workmanship and customer satisfaction.
 </li>
 <li>
 Coordinate daily operations of the service department to ensure smooth workflow and timely completion of service jobs.
 </li>
 <li>
 Implement and enforce safety protocols and quality control measures within the service department.
 </li>
 <li>
 Develop and maintain effective communication channels within the team and across departments to encourage collaboration and problem-solving.
 </li>
 <li>
 Manage technician performance by providing coaching, training opportunities, and performance evaluations to foster professional growth.
 </li>
 <li>
 Monitor and control service department resources, including manpower, equipment, and inventory, to optimize operational efficiency.
 </li>
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 Analyze service reports and customer feedback to identify areas for improvement and implement corrective actions.
 </li>
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 Utilize sales and marketing strategies to attract new customers, retain existing clients, and increase monthly service sales.
 </li>
 <li>
 Collaborate with sales and marketing teams to design promotions and service packages that align with customer needs and business goals.
 </li>
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 Ensure accurate documentation of service records, customer transactions, and warranty claims in compliance with company policies.
 </li>
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 Handle customer inquiries and resolve issues promptly to maintain high customer satisfaction and loyalty.
 </li>
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 Prepare monthly and annual service performance reports for senior management review.
 </li>
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 Stay updated with industry trends, new technologies, and best practices to continuously enhance service quality.
 </li>
 <li>
 Maintain strong relationships with suppliers and vendors to ensure the availability of quality parts and materials.
 </li>
 </ul>
</div>

Automotive Service Manager - TJ / 1829816

Fatani Estate

Luna Coffee is opening a new branch in Lahore and we are looking for an experienced Branch Manager to lead our team.Responsibilities<ul><li>Manage overall branch operations</li><li>Lead and train the caf&eacute; team</li><li>Monitor sales performance and daily reporting</li><li>Manage inventory and supplier coordination</li><li>Ensure excellent customer experience and service standards</li></ul>Requirements<ul><li>3&ndash;5 years experience in caf&eacute; or restaurant management</li><li>Strong leadership and team management skills</li><li>Knowledge of POS systems and inventory management</li><li>Passion for hospitality and coffee</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Branch Manager

Levi Strauss & Co.

<div>
 
 About The Role
 
 
 
 The Regional Manager will lead the retail operations for Levi&rsquo;s&reg; across the Central and Northern regions of Pakistan, driving financial performance, operational excellence, team development, and brand standards. This role is pivotal in expanding the brand footprint, ensuring exceptional consumer experience, and building a high-performing, motivated team.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Performance &amp; Operations
 
 
 
 <ul>
 <li>
 Ensure financial objectives and sales targets are met for the assigned region.
 </li>
 <li>
 Directly oversee designated key stores, taking ownership of revenue delivery and operational excellence.
 </li>
 <li>
 Lead and execute regional expansion strategies, identifying market opportunities and expanding store presence in line with company growth plans.
 </li>
 <li>
 Ensure effective administration of audit procedures, loss prevention, inventory control, safety, and security programs.
 </li>
 <li>
 Ensure proper control of company assets, inventory, and merchandise.
 </li>
 <li>
 Identify trends, evaluate processes, and recommend initiatives, promotions, and strategies to drive sales, customer experience, and employee engagement.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Lead, coach, train, and motivate a high-performing team of Store Managers and District Managers to ensure consistent implementation of the operating model.
 </li>
 <li>
 Develop and execute succession planning to fill open positions internally.
 </li>
 <li>
 Drive a culture of accountability, collaboration, and performance excellence aligned with Levi&rsquo;s&reg; values.
 
 
 </li>
 </ul>
 
 Customer &amp; Brand Experience
 
 
 
 <ul>
 <li>
 Ensure that all aspects of customer service are in place to build authentic, product-obsessed consumer relationships.
 </li>
 <li>
 Ensure brand presentation and back-of-house procedures are implemented consistently to company standards.
 </li>
 <li>
 Develop relationships with cross-functional business partners (Marketing, Planning &amp; Distribution, Merchandising, HR) to deliver business results and a superior consumer experience.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Retail Lead, AMA Retail, Retail Operations Manager, cross-functional partners, and field leadership.
 
 
 </li>
 </ul>
 
 Direct Reports
 
 
 
 <ul>
 <li>
 District Managers
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Proven track record in retail management, preferably in apparel or lifestyle brands.
 </li>
 <li>
 Strong business acumen with experience driving revenue and operational excellence.
 </li>
 <li>
 Exceptional leadership skills with the ability to coach and develop high-performing teams.
 </li>
 <li>
 Strategic thinking with hands-on execution capability.
 </li>
 <li>
 Strong interpersonal and communication skills to engage cross-functional teams and field leadership.
 
 
 </li>
 </ul>
 
 LOCATION
 
 
 
 Pakistan, Lahore - Office
 
 
 
 FULL TIME/PART TIME
 
 
 
 Full time
 
 
 
 Current LS&amp;Co Employees, apply via your Workday account.
 
</div>

Regional Manager - Central & North

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

Explore 1566+ Customer service team lead in Lahore this March. Find roles across top companies and apply now to boost your career.