account receivable specialist (saudi only) Jobs in Riyadh

account receivable specialist (saudi only)

cloud sales manager - ksa

customer service operations manager - contact center - saudi national Jobs in Riyadh

customer service operations manager - contact center - saudi national

document controller - saudi national Jobs in Riyadh

document controller - saudi national

ksa admin supervisor

customer service trainer ksa residence

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س11,000 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 <br/>
 <br/>
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
  </li>
  <li>
   Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
  </li>
  <li>
   Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
  </li>
  <li>
   Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
  </li>
  <li>
   Participate in Quality Calibrations sessions
  </li>
  <li>
   Provide recommendations for procedural improvements (NHT student feedback)
  </li>
  <li>
   Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge and Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have 5+ years of experience in customer service, with a proven track record of success
  </li>
  <li>
   You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
  </li>
  <li>
   You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  </li>
  <li>
   You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
  </li>
  <li>
   You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
  </li>
  <li>
   You are able to work independently and as part of a team.
  </li>
  <li>
   You have Excellent organizational and time management skills.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with designing and facilitating virtual and face to face training.
  </li>
  <li>
   Knowledge of adult learning principles and instructional methodologies in training and development.
  </li>
  <li>
   Experience with learning management systems (LMS or LXP).
  </li>
  <li>
   Certification in customer service training or related soft skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Customer Service Trainer - KSA Residence

Overview <p>Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention.</p> Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li><b>Application Deadline:</b> 27 September 2025</li><li><b>Department:</b> Customer Experience Management</li><li><b>Employment Type:</b> Full Time</li><li><b>Location:</b> KSA</li><li><b>Compensation:</b> ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Nestlé

<p></p><div><p><b>Nestl&eacute; Waters KSA &ndash; Almanhal Water Factory (Position based in Almanhal Water Factory - Riyadh Industrial City)</b></p><p><b>
Position Summary</b></p><p>
As an Electrician, you will be responsible for repairing, maintenance, and installing electrical systems and equipment in the company premises and residence. You should have an extensive knowledge and experience in handling, installing and repairing electrical system</p><p></p><p><b><br>
Key Responsibilities:</b></p><br>
<p></p><ul><li>
Respond quickly to all services requests and efficiently repair electrical systems to ensure smooth operations.</li><li>
Trace, diagnose and rectify faults using appropriate testing and measuring equipment, ensuring safety and serviceable condition.</li><li>
Need to act quickly when a breakdown occurs, must be able to tell management whether the problem can be corrected and whether business can continue as usual.</li><li>
Performs routine electrical maintenance and repair work; install/replace fixtures, switches, receptacles and wiring.</li><li>
Perform other various tasks as instructed by management.</li><li>
Maintain clean and safe environment while working.</li><li>
Adhere to the Nestle SHE rules and procedures at all times during the working hours to ensure own and others safety.</li></ul><p></p><p><b><br>
Qualifications:</b></p><br>
<p></p><ul><li>
Diploma Holder in Electrical Engineering.</li><li>
At least 1 year experience in electrical field, repair or installation</li></ul></div>

Electrician

Giza Systems EG

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p><b>Role Purpose</b></p>
<ul>
<li>The Strategy, Performance &amp; PMO professional at Giza Systems Regional Headquarters (RHQ) in KSA is responsible for translating corporate strategy into executable initiatives, ensuring alignment across GS entities, and driving disciplined execution in accordance with MISA requirements. The role oversees strategy execution and performance management for all Giza Systems subsidiaries operating in KSA and the broader region.</li>
<li>This position serves as the link between strategy formulation and delivery, ensuring that strategic objectives across the group are achieved on time, within scope, and with measurable business impact.</li>
</ul>
<p>Key Responsibilities</p>
<p><b>
Strategy Execution</b></p>
<ul>
<li>Translate corporate and business unit strategies into clear initiatives, roadmaps, and execution plans across all GS subsidiaries in KSA and the region</li>
<li>Support strategy formulation cycles at corporate, functional, and business unit levels</li>
<li>Ensure strategic alignment across initiatives, budgets, and operating plans group-wide</li>
<li>Track realization of strategic objectives and expected benefits across entities</li>
</ul>
<p><b>Performance Management</b></p>
<ul>
<li>Design and manage performance frameworks (KPIs and Balanced Scorecards) for the RHQ and subsidiaries</li>
<li>Lead target setting, performance reviews, and variance analysis</li>
<li>Develop executive-level dashboards and consolidated performance reports</li>
<li>Identify performance gaps, risks, and required corrective actions</li>
<li>Support leadership with data-driven insights and strategic recommendations</li>
</ul>
<p><b>PMO</b></p>
<ul>
<li>Establish and govern PMO standards, methodologies, and tools in line with RHQ and MISA expectations</li>
<li>Execute and manage the strategic initiative and project portfolio across GS subsidiaries</li>
<li>Ensure projects comply with governance requirements, stage gates, and reporting cadence</li>
<li>Monitor project health (scope, schedule, cost, risks, dependencies) across the group</li>
<li>Drive issue resolution, escalation, and alignment forums</li>
</ul>
<p><b>Governance &amp; Stakeholder Management</b></p>
<ul>
<li>Run executive committees, steering committees, and review forums at RHQ level</li>
<li>Coordinate with Finance, HR, IT, Operations, and other functions across all subsidiaries</li>
<li>Act as a trusted advisor to senior leadership and initiative owners across the region</li>
<li>Ensure transparency, accountability, and decision traceability across strategic initiatives</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><ul><li>Strategic thinking and decision-making.</li>
<li>Strong communication and negotiation skills.</li>
<li>Team collaboration and cross-functional coordination.</li>
<li>Attention to detail and accuracy.</li>
<li>Adaptability and resilience under pressure.</li>
<li>Time and priority management.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4>
<p></p><div><p>6 to10 years of experience in strategy, performance management, PMO, or consulting.
<br>
Proven experience leading enterprise or cross-functional initiatives.
<br>
Solid understanding of strategy execution, operating models, and governance frameworks.
<br>
Experience working closely with senior executives and leadership teams.</p></div><p></p>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor&rsquo;s degree in Business, Engineering, Finance, or a related field</p></div></div><p></p>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Riyadh, Saudi Arabia</div>
</div><div><div>Company Industry</div>
<div>IT Services</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Other</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div><div><div>Job Division</div>
<div>Giza Arabia<br>
General</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 6 Max: 10</div>
</div><div><div>Residence Location</div>
<div>Saudi Arabia</div>
</div><div><div>Nationality</div>
<div>Saudi Arabia</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div>

RHQ Execution Lead

Deluxe Holiday Homes

<div><p>We are seeking an experienced Market Researcher to lead and execute a comprehensive market research study for the planned launch of a Holiday Homes / Short-Term Rental Management Company in the Kingdom of Saudi Arabia, with a primary focus on Riyadh.<br>
<br>
The role will support senior management in market entry decisions, pricing strategy, target customer identification, regulatory understanding, and competitive positioning.<br>
<br>
<b>Key Responsibilities</b></p><ul><li><p>
Conduct in-depth research on the short-term rental / holiday homes market in KSA, with focus on Riyadh</p></li><li><p>
Analyze market size, demand drivers, seasonality, occupancy trends, and average daily rates (ADR)</p></li><li><p>
Identify target customer segments (corporate stays, leisure travelers, medical tourism, relocations, etc.)</p></li><li><p>
Identify and analyze key competitors (local operators, serviced apartments, global platforms)</p></li><li><p>
Benchmark competitors on:</p><ul><li><p>
Pricing models</p></li><li><p>
Service offerings</p></li><li><p>
Commission structures</p></li><li><p>
Property acquisition strategies</p></li></ul></li><li><p>
Customer experience and branding</p></li><li><p>
Assess market gaps and differentiation opportunities</p></li><li><p>
Research short-term rental regulations in KSA, including:</p><ul><li><p>
Licensing requirements</p></li><li><p>
Municipality and tourism authority rules</p></li><li><p>
Zoning restrictions</p></li><li><p>
Tax and VAT implications</p></li></ul></li><li><p>
Summarize compliance requirements for market entry</p></li><li><p>
Provide pricing recommendations based on market benchmarks</p></li><li><p>
Support high-level revenue and cost projections</p></li><li><p>
Identify feasibility and break-even considerations for the KSA market</p></li><li><p>
Study traveler behavior and accommodation preferences in Riyadh</p></li><li><p>
Analyze demand sources (business travel, events, tourism, Vision 2030 initiatives)</p></li><li><p>
Identify high-potential locations and property types</p></li><li><p>
Prepare a structured market research report with clear insights and data</p></li><li><p>
Present findings, conclusions, and strategic recommendations to management</p></li><li><p>
Support decision-making with data-driven insights</p></li></ul><p></p><p><b><br>
Requirements:</b></p><ul><li><p>
Market &amp; Competitive Intelligence Analysis (Hospitality / Real Estate)</p></li><li><p>
Financial &amp; Pricing Analysis</p></li><li><p>
Regulatory &amp; Market Entry Research</p></li><li><p>
Strategic &amp; Critical Thinking</p></li><li><p>
Communication &amp; Storytelling with Data</p></li><li><p>
Ownership &amp; Self-Management</p></li><li><p>
valid Saudi driving license</p></li></ul></div>

Market Researcher

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س17,500 - ر.س22,500 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a
 <strong>
  high-impact Operations Manager
 </strong>
 to drive excellence in our customer service operations in KSA. This role is
 <strong>
  critical
 </strong>
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 <br/>
 <br/>
 As a
 <strong>
  strategic leader
 </strong>
 , you will work alongside the Head of the Contact Center to implement
 <strong>
  scalable
 </strong>
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 <strong>
  key performance metrics
 </strong>
 and setting new standards for customer satisfaction.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
  </li>
  <li>
   Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
  </li>
  <li>
   Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
  </li>
  <li>
   Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
  </li>
  <li>
   Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
  </li>
  <li>
   Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
  </li>
  <li>
   Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
  </li>
  <li>
   Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
  </li>
  <li>
   Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
  </li>
  <li>
   Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
  </li>
  <li>
   Deep expertise in customer service principles, contact center operations, and customer experience management.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
  </li>
  <li>
   Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
  </li>
  <li>
   Bilingual fluency in English and Arabic (both written and verbal).
  </li>
  <li>
   Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
  </li>
  <li>
   Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
  </li>
  <li>
   Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
  </li>
  <li>
   In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
  </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>


Customer Service Operations Manager - Contact Center - Saudi National

<div>
 <strong>
  Department:
 </strong>
 Training and Quality
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Mariam Aerabe
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Content Designer &ndash; Localization Expert
 </strong>
 who can combine agent enablement, localization, and content design expertise. In this role, you will ensure Tabby&rsquo;s CX content and training materials are localized for KSA, culturally resonant, and easy for agents to apply. You will translate complex product changes, policies, and workflows into Arabic content that reflects our tone of voice and operational accuracy, while making sure cultural nuances are captured.
 <br/>
 <br/>
 This role sits at the intersection of
 <strong>
  CX(Customer Experience) operations, product readiness, and content strategy
 </strong>
 &mdash; ensuring that agents in KSA are always equipped with clear, relevant, and relatable learning materials.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <strong>
  Agent Enablement &amp; Content Localization
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create high-quality, actionable Arabic content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning).
  </li>
  <li>
   Localize English training modules and KB articles into Khaleeji-appropriate Arabic that keeps Tabby&rsquo;s tone of voice.
  </li>
  <li>
   Build templates and scripts that are culturally relevant and practical for KSA agents.
  </li>
  <li>
   Partner with Product, Ops, QA, and Training teams to co-design localized content for product or process changes.
  </li>
  <li>
   Support trainers and SMEs in adapting materials
  </li>
  <li>
   Maintain, iterate, and optimize all Arabic training and knowledge content for clarity, accuracy, and usability.
  </li>
  <li>
   Establish and maintain an Arabic style guide and glossary (Khaleeji register, plain-language Arabic, RTL design).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <ul>
  <li>
   Native-level Arabic with Khaleeji fluency and strong English language.
  </li>
  <li>
   Experience in content design, training, localization, or knowledge management.
  </li>
  <li>
   Proven ability to adapt content for multilingual, culturally diverse teams.
  </li>
  <li>
   Hands-on experience with content and design tools (Figma, Canva, Articulate Rise/Storyline, Google Slides, Microsoft PowerPoint, LMS tools)
  </li>
  <li>
   Strong writing and editing skills with a focus on plain language, clarity, cultural accuracy, and adaptability across formats (social, chat, email).
  </li>
  <li>
   Detail-oriented and process-driven, able to maintain consistency and quality under pressure.
  </li>
  <li>
   Month 1: Learn Tabby&rsquo;s tools, culture, workflows, tone, and agent landscape. Shadow training sessions and product demos. Start localizing content
  </li>
  <li>
   Months 2&ndash;3: Co-own content pieces tied to product changes and support localization of KB/training assets.
  </li>
  <li>
   Month 4+: Take ownership of localization and content design projects end-to-end &mdash; becoming the go-to for Arabic enablement.
  </li>
  <li>
   1 year of working in the Customer Service industry
  </li>
  <li>
   Experience localizing training or KB content for GCC markets.
  </li>
  <li>
   Familiarity with UX principles, plain-language writing, and RTL design.
  </li>
  <li>
   Experience in data-driven content iteration based on QA, CSAT, and usage insights.
   <br/>
  </li>
 </ul>
</div>


Content Designer - Localization Expert

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