business development manager Jobs in Dubai

business development manager

sales manager

marketing manager

sales coordinator

key account manager

customer services manager

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>Managed and Support Services Middle East and Africa
<h2 class="jobSectionHeader"> 
Job Description
</h2>The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
Scope of Responsibilities / Expectations
Operations
<ul><li>The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
</li><li>Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
</li><li>Manages sub-contractors deliverables and adherence against Customer contractual commitments
</li><li>Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
</li><li>Ensure a smooth transition from project implementation to warranty support and service delivery
</li><li>Manage the service contract renewal process for all assigned service agreements
</li></ul>Business Development
<ul><li>Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
</li><li>Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
</li><li>Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope , SLA&rsquo;s, commercial negotiations and contract set-up
</li></ul><h2 class="jobSectionHeader"> 
Basic Requirements
</h2>Personal skills, work and management style
<ul><li>Excellent communication skills in English (verbal, written and presentation).
</li><li>L ocal languages will be appreciated (Arabic or French)
</li><li>Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
</li><li>Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
</li><li>Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
</li><li>Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment
</li></ul>Security Clearance
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
Travel will be no less than 50% of the time in the assigned region.
Educational Background
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry. 
<h2 class="jobSectionHeader"> 
Travel Requirements
</h2>25-50%
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader">Referral Payment Plan
</h2>No
<h2 class="jobSectionHeader">Company
</h2>Motorola Solutions UK Limited-DDA
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Customer Support Manager

Mobishastra Technologies LLC

About the Role: We are seeking a proactive team member to join us. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value of our services. You will serve as the main point of contact for clients, driving engagement, satisfaction, retention, and growth.Key Responsibilities:<ul><li>Build strong, long-term relationships with assigned customers.</li><li>Onboard new clients and provide product training and support.</li><li>Monitor customer health metrics and proactively address issues.</li><li>Act as the voice of the customer internally, advocating for their needs.</li><li>Collaborate with sales, product, and support teams to ensure a seamless customer experience.</li><li>Identify upsell/cross-sell opportunities and assist in renewals.</li><li>Handle customer inquiries and resolve issues in a timely manner.</li><li>Maintain detailed and accurate records in CRM systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>1+ years in a customer success, account management, or client-facing role.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable working with CRM tools and customer success platforms.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Experience in SaaS or tech environments is preferred.</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives.</li><li>Professional growth opportunities.</li><li>Health benefits .</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Software Industry: 1 year (Required)</li></ul>

Client Service Manager

MD Global

Requirements&#9679; Minimum 5 years of customer support experience, preferably in an omnichannel or service-heavy environment.&#9679; Strong command over English; Arabic proficiency is a significant advantage.&#9679; Experience using modern customer support tools (Zendesk, Zoho, ZIWO, Freshdesk, or similar).&#9679; Proactive problem-solver with high attention to detail and strong follow-up discipline.&#9679; Ability to work under pressure, multitask, and manage high-volume query loads.Key Responsibilities&#9679; Handle customer interactions across phone, chat, email and social platforms with empathy and professionalism.&#9679; Own the full resolution cycle for queries, complaints, and lead routing, ensuring SLA and TAT adherence.&#9679; Log and manage cases through support systems&#9679; Monitor and report on support metrics like response time, resolution rate, and customer satisfaction.&#9679; Identify recurring pain points and propose improvements to processes, tools, or FAQs.&#9679; Collaborate with internal teams (sales, operations, logistics) to close feedback loops and resolve cases efficiently.&#9679; Stay updated with platform feature upgrades, support best practices, and Marhaba&rsquo;s evolving business offerings.Strategic Capabilities&#9679; Tool Proficiency: Hands-on experience with support platforms is essential.&#9679; Process Optimization: Ability to streamline workflows using automation, canned responses, tagging, and CRM integrations.&#9679; CX Insights: Analyze tickets and customer interactions to identify service gaps and customer sentiment trends.&#9679; Channel Strategy: Contribute ideas to enhance response strategy across social, WhatsApp, email, and calls.&#9679; Documentation: Create and maintain SOPs, internal help guides, and knowledge base articles for consistent quality.Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per month

Jabel Al Sahra Tourism

We&rsquo;re Hiring &ndash; Customer Engagement &amp; Social Media Executive (Hybrid &amp; Flexible Role)Our Dubai-based Tourism Company is expanding!We specialize in Desert Safari Tours and City Tours, and we are looking for an ambitious and creative female candidate (on husband&rsquo;s visa or own visa) to join our team.Key Responsibilities&#8203;Handle customer inquiries through WhatsApp, calls, and emails.Reply to messages and comments on social media platforms (Facebook, Instagram, etc.).Create engaging content such as reels, posts, and posters using Canva or similar apps.Work closely with the management team to build strong customer relationships and grow the brand.What We&rsquo;re Looking For&#9989; Someone ambitious and eager to grow (not just looking for &ldquo;a job&rdquo;).&#9989; Strong communication skills in English.&#9989; Knowledge of social media trends and content creation.&#9989; Ability to work in a hybrid setup with flexible timings.What We OfferHybrid &amp; flexible working environment.Opportunity to grow with the company.Attractive commissions in addition to basic compensation.A supportive team where your ideas and creativity are valued.If you&rsquo;re passionate about tourism, customer service, and social media, and want to build a career (not just do a job), we&rsquo;d love to hear from you!Apply now by sending your CV to jastours202@gmail.comJob Type: Full-timePay: From AED2,500.00 per month

Customer Service Cum Social Media Executive

THE PIANO GALLERY

Responsibilities:<ul><li>Lead and motivate the sales &amp; customer service team to achieve targets and deliver excellent customer experiences.</li><li>Monitor team performance, provide coaching, and resolve escalated issues.</li><li>Implement sales strategies, manage client relationships, and ensure high service standards.</li><li>Prepare reports and support management in process improvements.</li></ul>Requirements:<ul><li>Proven experience in sales and customer service leadership.</li><li>Strong communication, problem-solving, and team management skills.</li><li>Target-driven with a customer-first mindset.</li></ul>Job Type: Full-time

Sales and Customer Service- Team Manager

Ghassan Aboud Group

<div>
 
 
 Senior Brand Manager &ndash; Passenger segment
 
 
 
 Founded in 1994, Ghassan Aboud Group has grown to become one of the largest conglomerates in the Middle East region, with a global business footprint spanning multiple industries and countries and a focus on &lsquo;building a better future together.
 
 
 Our diversified portfolio includes sectors such as Automotive, Retail, Healthcare, Hospitality, and Logistics. We are currently seeking a
 
 Senior Brand Manager &ndash; Passenger Vehicles
 
 to join our
 
 Automotive Dealership
 
 division in Dubai.
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 To lead the strategic development, positioning, and commercial performance of the Passenger Vehicles portfolio by aligning brand strategy with evolving consumer needs, lifestyle trends, and retail dynamics. This role is responsible for translating customer insights into product and marketing strategies, working closely with OEM partners to ensure brand distinction and relevance in a competitive market. The Brand Manager will also collaborate with the shared services marketing team to develop impactful sales tools and campaigns, while owning the overall profitability and growth of the passenger vehicle brands under their stewardship.
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 OEM Relationship Management:
 
 
 
 Act as the primary brand and marketing liaison for each passenger vehicle OEM.
 
 
 Ensure each OEM receives tailored brand support, visibility, and strategic alignment.
 
 
 Co-develop product narratives, launch plans, and brand campaigns in partnership with OEMs.
 
 
 
 Product Marketing &amp; Go-to-Market:
 
 
 
 Lead go-to-market strategies for new model launches and refreshes.
 
 
 Define and communicate compelling value propositions for each vehicle line.
 
 
 Align product messaging with customer aspirations and lifestyle positioning.
 
 
 
 Sales Enablement &amp; Shared Services Collaboration:
 
 
 
 Work closely with the central Marketing Manager (shared services) to develop sales tools, digital assets, and showroom materials aligned with OEM branding.
 
 
 Support retail and field sales teams with training content, competitive insights, and customer-facing materials.
 
 
 Monitor campaign effectiveness and adapt based on performance and feedback.
 
 
 
 Brand Experience &amp; Retail Engagement:
 
 
 
 Ensure consistent and premium brand experiences across all customer touchpoints, including digital, showroom, and events.
 
 
 Collaborate with retail teams to enhance customer engagement and conversion.
 
 
 Drive brand loyalty and advocacy through targeted programs and activations.
 
 
 
 Portfolio Profitability:
 
 
 
 Own the commercial performance of the passenger vehicle portfolio, including revenue, margin, and product mix.
 
 
 Collaborate with finance, pricing, and commercial teams to optimize profitability.
 
 
 Recommend pricing strategies, promotional plans, and volume targets.
 
 
 
 
 
 
 REQUIRED EXPERIENCE &amp; QUALIFICATIONS:
 
 
 
 Bachelor&rsquo;s degree in marketing, Business Administration, Automotive Management, or a related field.
 
 
 8&ndash;15 years of experience in brand management, product marketing, or automotive retail strategy.
 
 
 Must have experience in Passenger Vehicles portfolio segment
 
 
 Strong understanding of consumer behavior, lifestyle branding, and retail marketing.
 
 
 Proven experience working with OEMs and managing multi-brand portfolios.
 
 
 Ability to translate technical product features into emotionally resonant customer messaging.
 
 
 Excellent communication, stakeholder management, and cross-functional leadership skills.
 
 
 Fluent in English.
 
 
 Applicants are requested to share their most recent resume
 
 
 
 We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary
 
 .
 
</div>

Senior Brand Manager

New age software and solutions

<div></div><div><div><div><div><div>Middle East (Dubai)</div></div></div></div><div><div>
Position: Sales Manager
Experience: 8+ yrs
Location : Middle East (Dubai)
Reporting to : Global Sales Head 
About NewAge :
Newage Software ( www.newage-global.com) is well-known for its freight forwarding software and digitized back-office services, which fulfil the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back-office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry.
The Role:
We are expanding the sales team and looking to hire a sales Manager to grow business. As the Sales Manager, you will have the exciting opportunity to help drive the growth across the region and shape the future of an emerging technology in the global supply chain and logistics industry. Your responsibilities will include end-to-end sales management, including driving revenue, adoption, and market penetration, across all customer segments and customer sub-verticals. This is high-quality selling with deep understanding of the customer business environment and ensuring that NewAge is the preferred partner.
Key Accountabilities:<ul><li>The single most important accountability is to drive revenue growth, for SaaS Product.</li><li>As an individual contributor, drive revenue goals for the region: Own sales revenue target, from hunting opportunities.</li><li>Develop and execute the sales plan for Southern India: pipeline management and logos closure.</li><li>Ensure proper internal cadence to make sure we win those deals with support from pre-sales, product management, and delivery functions</li><li>Accelerate customer adoption and be the evangelist for usage across the customer teams</li><li>Be the growth hacker, pursue what it takes to win and make your customers delighted and successful</li><li>Be the SPOC for all RFI&rsquo;s/RFP&rsquo;s; work closely with pre-sales and product to ensure product suitability for customer</li></ul>
Ideal Profile:<ul><li>Already performing active hunting role, with the experience of selling in the assigned region</li><li>Proven track record in selling in B2B SaaS, Product technology sales</li><li>Exposure to the supply chain and logistics industries would be great</li><li>Consistently delivered on quotas and often exceeded targets</li><li>Have a solid testament and reference from your customers/region/industry</li><li>You know how to operate in small businesses that are ambitious and yet manage work arounds the operating constraints when things are not perfect</li><li>Exposure to global technology platforms and experiences in working with multi-cultural teams.</li></ul></div></div></div>

Sales Manager

Explore 3567+ Customer services manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3567 customer services manager jobs IN Dubai

Customer Support Manager

Client Service Manager

Customer Support Manager

Customer Service Cum Social Media Executive

Sales and Customer Service- Team Manager

Senior Brand Manager

Sales Manager