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customer service representative Jobs in Dubai

customer service representative

customer services manager

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as a Customer Affairs Officer within CASA SkyCargo and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you&rsquo;ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
 
 
 As a Customer Affairs Officer your role will be to effectively handle customer complaints/claims in respective areas providing a personalised approach using a variety of communication methods; fully investigate the issues and service failure and respond in an empathetic and professional manner, to regain customer confidence, restore the reputation of the SkyCargo and ensure repeat business. Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of SkyCargo.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Action all complaints/claims relating to SkyCargo by acknowledging, fully investigating and responding to the customer directly (taking a personalised approach by using a variety of communication media); thank passengers/agents for positive feedback keeping the appropriate sections informed.
 </li>
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 Recommend appropriate compensation and manage the file / case to a successful resolution (including written responses to customers) / within cargo liability limits.
 </li>
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 Ensure all communication with customers are within service level agreements i.e. communicate to the passenger /agent keeping them informed of progress through to resolution within agreed departmental deadlines. Send appropriate interim replies if full details are not available and the investigation is ongoing, so that the passenger/agent is aware of the status of the complaint/claim.
 </li>
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 Investigate with the concerned departments system wide to determine the cause of the complaint/claim then consult with Legal, Corporate Communications, Insurance and Sales / Cargo Commercial departments on those cases requiring a carefully considered business approach. If necessary bring to the attention of Manager Customer Relations to discuss further.
 </li>
 <li>
 Audit the outcome of the complaint/claim and investigation process and update CRIS, the Customer Affairs electronic database,/ SkyChain stating the level of compensation or goodwill gesture offered
 </li>
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 Analyse data, monitor trends and identify service and product shortfalls deficits; provide monthly reports to Customers Affairs Manager.
 </li>
 <li>
 Make recommendations for service, procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed.
 </li>
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 Discuss complaints/claims of a sensitive nature with Customer Affairs Manager and obtain the required feedback.
 </li>
 <li>
 Prepare a comprehensive report as per the industry guideline (GDP), discuss the cases with the Customer Affairs Manager and present the case during the CAPA review meetings.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Experience in Airport operations or customer contact department of an airline or tourism industry
 </li>
 <li>
 Experience with MARS, MACS and Travel Agency GDS e.g. Amadeus, Galileo etc. is an advantage
 </li>
 <li>
 Knowledge of the World Tracer System, MARS, MACS and CRIS.
 </li>
 <li>
 Excellent IT skills including MS office applications such as MS Word and Excel.
 
 
 </li>
 </ul>
 
 You Will Have An Edge If You Have
 
 
 
 <ul>
 <li>
 Good analytical skills including the ability to analyse data.
 </li>
 <li>
 Report writing skills including the ability to make logical and compelling arguments to support the case for service improvements and policy / procedural change.
 </li>
 <li>
 Must be able to project a favourable and caring image of the Group.
 </li>
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 Ability to remain composed and deal with pressurised situations in a professional manner using tact and diplomacy.
 </li>
 <li>
 Excellent communication skills including fluency in English (spoken and written) to a high degree
 </li>
 <li>
 Good customer service skills including the ability to appease customers with complaints
 
 
 </li>
 </ul>
 At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
 
 
 Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers.
</div>

Customer Affairs Officer - CASA SkyCargo

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: Dubai
 
 
 
 
 Role Purpose:
 
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 
 
 
 Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Opening and closing applicant on time.
 </li>
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 Ensure proper implementation and follow up with timely.
 </li>
 <li>
 Prepare finance applications and obtain necessary approvals.
 </li>
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 Performed efficient troubleshooting of issues.
 </li>
 <li>
 Ensure TAT is adhered to and where possible exceed customer expectations
 </li>
 <li>
 Co-ordinate and liaise with other departments in a professional manner
 </li>
 <li>
 Participate in regular review and development meeting with key stakeholders
 </li>
 <li>
 Prepare and provide monthly report
 </li>
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 Keeping a record and details of actions taken
 </li>
 <li>
 Supporting customer service agents
 </li>
 <li>
 Provides technical help to colleagues if required.
 </li>
 <li>
 Ensure compliance with bank policies
 </li>
 <li>
 Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Ensure customer queries are resolved with agreed TAT
 </li>
 <li>
 Positive customer feedback&nbsp;
 </li>
 <li>
 Deliver professionalism when dealing other departments&nbsp;
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 
 
 <ul>
 <li>
 Display flexibility in dealing with other team members
 </li>
 <li>
 Good data processing skills
 </li>
 <li>
 Good problem-solving skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent Decision-making skills
 </li>
 </ul>
 
 
 
 Previous experience required (if any):&nbsp;
 
 
 
 <ul>
 <li>
 Previous banking experience in similar role
 </li>
 <li>
 Knowledge of regulated financial services and banking industries
 </li>
 <li>
 Detailed understanding of asset product&nbsp;
 </li>
 <li>
 In depth understanding of the internal process, procedures and internal systems
 </li>
 <li>
 
 This position is for UAE Nationals only
 
 
 &nbsp;
 </li>
 </ul>
</div>

Customer Services Support Officer

Madi International

<div>
 
 Madi International is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and in person in a professional and timely manner
 </li>
 <li>
 Process orders, returns, and service requests accurately
 </li>
 <li>
 Resolve customer complaints with a solution-oriented approach
 </li>
 <li>
 Maintain customer records and update information in the CRM system
 </li>
 <li>
 Provide information on products, services, and promotions
 </li>
 <li>
 Coordinate with internal teams to ensure customer satisfaction
 </li>
 <li>
 Uphold Madi Internationals standards of customer care and professionalism
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or a similar role
 </li>
 <li>
 Strong communication skills in both English and Arabic
 </li>
 <li>
 High school diploma or higher education (bachelors degree is a plus)
 </li>
 <li>
 Proficiency in Microsoft Office and CRM systems
 </li>
 <li>
 Excellent problem-solving skills and attention to detail
 </li>
 <li>
 Positive attitude and ability to work as part of a team
 </li>
 <li>
 Passion for the beauty and wellness industry is a plus
 </li>
 </ul>
</div>

Customer Service Officer-Corporate Office

ABC COFFEE COMPANY

<div>
 
 
 Service Manager at ABC Coffee Roasters, Dubai
 
 
 
 Required work experience: at least 3 years in hospitality
 
 
 ABC Coffee Roasters is a chain of premium cafes/reastaurants. Today, our company has 12 cafes (3 in Dubai), 2 central kitchens and 2 roasteries in 2 countries. (And next year - London)
 
 
 
 
 
 We are building the most recognizable coffee brand in Dubai and we are looking for a person for the position of a
 
 Service Manager
 
 who shares our values and ready to grow with our young team of enthusiasts.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 &middot; Supporting recruitment: sourcing, interviewing and candidate evaluation
 
 
 
 
 
 &middot; Onboarding and training new team members, including corporate culture, service standards, and floor mentoring
 
 
 
 
 
 &middot; Daily control of service, uniform, display, food and beverage standards
 
 
 
 
 
 &middot; Conducting final exams and arranging additional trainings as needed
 
 
 
 
 
 &middot; Driving improvements in service and team operations through feedback and regular audits
 
 
 
 
 
 
 Our expectations from you:
 
 
 
 &nbsp;
 
 &middot;
 
 Active attitude and people-oriented mindset
 
 
 
 
 
 &middot; English level&nbsp;C1, Russian would be an advantage
 
 
 
 
 
 &middot; Solid knowledge of service standards and team training experience
 
 
 
 
 
 &middot; Strong organizational, leadership and stress-resistance skills
 
 
 
 
 
 
 Terms of our cooperation:
 
 
 <ul>
 <li>
 Work schedule 6/1 (rolling days-off), 8-hour shifts
 </li>
 <li>
 Salary from 10000 AED
 </li>
 <li>
 Compliance with Labor Law
 </li>
 <li>
 Work in a large like-minded team
 </li>
 <li>
 Opportunity for professional growth and career development
 </li>
 </ul>
</div>

Customer Service Manager

Aero Design DWC LLC

Primary Job Functions- Develop growth strategies focused on both financial and customer gain and satisfaction.- Conduct frequent market research to identify new opportunities and Customer expectations.- Arrange business meetings with prospective or existing Clients and Partners.- Build long-term relationships with new and existing customers and partners.- Liaise with the General Manager on a weekly basis discussing strategies, Client feedback and opportunities.- Organize and maintain CRM and customer data files.- Maintain Minutes of Meetings with each customer or prospective customer meeting.- Identify and attend relevant business events and promote the Company&rsquo;s products and services during such meetings and events.- Prepare sales contracts and/or quotations according to aviation rules and guidelines.- Keep track and record of sales.- Provide after-sales support.- Coordinate with the General Manager on the Customer relations ensuring the optimization of the service level.- Create and provide Management with Future growth strategies and updates monthly. Track and report progress to General Manager.- Ensure adequate knowledge of each service provided to be obtained and understood.- Meet and greet all customer personal ensuring professionalism and customer satisfaction.- Ensuring all customer requests are submitted to operations and followed as per company&rsquo;s procedures.- Female preferred.- Negotiable salary based on experience.Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthExperience:<ul><li>Sales or Aviation or Customer Service or Design: 2 years (Required)</li></ul>License/Certification:<ul><li>UAE driving license (Required)</li></ul>

Client Relations and Sales Roles

Archers Coffee

About UsFifty-One &amp; Co. supports businesses in Human Resources, People Strategy &amp; Growth, Risk, Tax, &amp; Accounting services, Marketing, Technology, Quality, Safety Management, and Specialists Business Services. Our goal is to support businesses in getting the most out of their support services, saving time &amp; money, which will boost leadership productivity.The JobWe are currently looking for Restaurant Manager applicants for a restaurant in Al Wasl Dubai.Responsibilities<ul><li>Coordinate daily Front of the House and Back of the House restaurant operations</li><li>Deliver superior service and maximize customer satisfaction</li><li>Respond efficiently and accurately to customer complaints</li><li>Regularly review product quality and research new vendors</li><li>Organize and supervise shifts</li><li>Appraise staff performance and provide feedback to improve productivity</li><li>Estimate future needs for goods, kitchen utensils and cleaning products</li><li>Ensure compliance with sanitation and safety regulations</li><li>Manage restaurant&rsquo;s good image and suggest ways to improve it</li><li>Control operational costs and identify measures to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Promote the brand in the local community through word-of-mouth and restaurant events</li><li>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</li><li>Train new and current employees on proper customer service practices</li><li>Implement policies and protocols that will maintain future restaurant operations</li></ul>Qualifications<ul><li>Experience in Managerial position REQUIRED</li><li>At least 1 year of managerial experience</li><li>Excellent interpersonal and verbal communication skills</li><li>Highly organized with excellent attention to detail</li></ul>Job Type: Full-timePay: From AED13,000.00 per monthExperience:<ul><li>Restaurant Manager: 1 year (Required)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Restaurant Manager

ProLab Motorsport

Company Overview: We are a reputable and thriving automotive workshop dedicated to providing exceptional automotive services to our valued customers. With a strong commitment to quality workmanship, customer satisfaction, and continuous improvement, we have become a trusted name in the industry. As we continue to grow, we are seeking a highly motivated and skilled Assistant Manager to join our dynamic team.Job Description: As the Assistant Manager of our automotive workshop, you will play a vital role in supporting the daily operations, ensuring smooth workflow, and maintaining the highest standards of service. You will work closely with the Workshop Floor incharges and technitians to oversee and coordinate various activities while providing excellent customer service. This position requires a combination of technical expertise, leadership skills, and a passion for the automotive industry.Responsibilities:Assist the Workshop Manager in overseeing the overall operations, including scheduling, workflow management, and resource allocation.Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong customer relationships.Assist in maintaining inventory levels, ordering parts and supplies as needed, and managing supplier relationships.Stay updated on the latest automotive technologies, industry trends, and regulatory requirements.Collaborate with the Workshop Manager to develop and implement strategies for business growth, customer retention, and profitability.Prepare and analyze reports, including financial data, operational metrics, and customer feedback, to identify areas for improvement.Qualifications:Previous experience in the automotive industry, preferably in a managerial or supervisory role.Strong technical knowledge of automotive parts, repairs, maintenance procedures, and diagnostic tools.Excellent leadership and communication skills, with the ability to motivate and inspire a team.Customer-focused mindset with a commitment to delivering outstanding service.Strong problem-solving and decision-making abilities, even under pressure.Proficient computer skills, including experience with automotive software systems.Detail-oriented with a high level of organizational and multitasking skills.Ability to work flexible hours.We offer competitive compensation commensurate with experience, a supportive work environment, and opportunities for professional growth within the company.If you are a passionate automotive professional with a drive for excellence and leadership, we would love to hear from you. Please submit your resume, cover letter, and any relevant certifications with the subject line &quot;Assistant Manager - Automotive Workshop Application.&quot;Note: Only shortlisted candidates will be contacted for further evaluationJob Type: Full-timePay: From AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Automotive Assistant Manager (More Than 5 yr Experienced Candidates only)

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