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customer services manager

VT Markets

<div>
 
 Job Description
 
 
 
 
 VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees&mdash;and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.
 
 
 
 
 
 
 
 
 Your Role in VT Markets
 
 
 
 
 We are hiring an
 
 
 
 
 
 Customer Service &amp; Operations Executive
 
 
 
 
 
 to handle back-office operations, client onboarding, CRM management, and cross-department coordination. Candidates with 1+ year of operations or client service experience in finance/forex, or fresh graduates passionate about financial markets, are welcome to apply.
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 What Success Looks Like
 
 
 
 
 <ul>
 <li>
 Delivered high client satisfaction through efficient and responsive operational support.
 </li>
 <li>
 Ensured accurate, timely completion of daily tasks with minimal errors.
 </li>
 <li>
 Facilitated smooth onboarding and activation of new client accounts.
 </li>
 <li>
 &nbsp;Actively contributed to ongoing process improvements.
 </li>
 </ul>
 
 
 What Makes You a Great Fit
 
 
 
 
 <ul>
 <li>
 You are detail-oriented and organized in everything you do.
 </li>
 <li>
 You have a proactive mindset and seek to resolve issues before they escalate.
 </li>
 <li>
 You communicate clearly and professionally with both clients and team members.
 </li>
 <li>
 You enjoy working in a collaborative environment and thrive under deadlines.
 </li>
 </ul>
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field.
 </li>
 <li>
 Minimum 1 year of experience in operations or customer service, preferably
 
 in the Forex or financial services sector.
 
 </li>
 <li>
 
 Fresh graduates with relevant academic background and a strong interest in financial markets will be considered.
 
 </li>
 </ul>
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 
 Proficiency in Microsoft Office, especially Excel.
 
 </li>
 <li>
 
 Familiarity with CRM systems and/or trading platforms (MT4/MT5) is an advantage.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills
 
 
 
 
 <ul>
 <li>
 Excellent communication skills in English; Arabic or additional languages are a plus.
 </li>
 <li>
 Strong attention to detail and a solution-oriented approach.
 </li>
 <li>
 Provide timely and professional client support via email, phone, and live chat.
 
 
 </li>
 </ul>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide timely and professional client support via email, phone, and live chat.
 </li>
 <li>
 Conduct KYC and account activation procedures during the onboarding process.
 </li>
 <li>
 Monitor transactions, update CRM systems, and support back-office tasks on a daily basis.
 </li>
 <li>
 Prepare operational reports and maintain internal performance records.
 </li>
 <li>
 Coordinate with internal teams (Compliance, Sales, Finance, etc.) to ensure smooth workflows.
 </li>
 <li>
 Assist in basic market research and competitor analysis to support business initiatives.
 </li>
 <li>
 Escalate unresolved issues, inefficiencies, or risks to management.
 </li>
 <li>
 Adhere to internal processes and comply with local regulatory requirements.
 
 
 </li>
 </ul>
 
 Job Benefits
 
 
 
 
 
 
 
 What We Offer
 
 
 At VT Markets, you&rsquo;ll be part of a collaborative, international team operating at the forefront of global finance. We promote continuous learning, innovation, and personal growth through open communication, performance-based recognition, and a culture of excellence. With over 15 offices worldwide, we offer a unique opportunity to build your career in an organization that values both operational precision and entrepreneurial thinking.
 
 
 
 Your Journey After Applying
 
 
 ● Initial screening interview with our Talent Acquisition Partner
 
 ● Next level interview with the hiring manager
 
</div>

Customer Service and Operations Executive

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

MB Services FZ LLC

At MB Services, we are looking for full-time Dubai-based Welsh Customer Service Representatives who are fluent in both English and Welsh to join our growing team.In this job, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You should also be able to work in rotational shifts.Location: Dubai Outsource City (On-site)If you are interested in this opportunity and meet the requirements listed above, please submit your resume and cover letter to hr@mbservices.net. Email subject should be &quot;Welsh Speaker&quot;.We thank all applicants for their interest, however only those selected for an interview will be contacted.Job Type: Full-timePay: From AED4,500.00 per month

Welsh Customer Services Representative

TALENTMATE

<div>
 
 Job Description
 
 
 
 We are seeking a personable and professional Receptionist / Customer Service representative to join our team. As the first point of contact for our organization, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors and callers. Your excellent communication skills and ability to multitask in a fast-paced environment will be essential to success in this role. You will handle a variety of administrative tasks, provide accurate information, and coordinate with various departments. If you are a proactive problem-solver with a passion for helping others, this could be the perfect opportunity for you to grow your career in a supportive and dynamic company. Join us and become an integral part of our team, contributing to the smooth and efficient operation of our office.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome visitors with a warm and friendly demeanor.
 </li>
 <li>
 Answer, screen, and forward incoming phone calls in a timely manner.
 </li>
 <li>
 Provide accurate information in response to inquiries and requests.
 </li>
 <li>
 Maintain a clean and organized reception area at all times.
 </li>
 <li>
 Assist in scheduling and coordinating meetings and appointments.
 </li>
 <li>
 Manage and distribute incoming and outgoing mail and packages.
 </li>
 <li>
 Ensure proper security protocols for visitors and employees are followed.
 </li>
 <li>
 Perform basic administrative and clerical duties as required.
 </li>
 <li>
 Coordinate effectively with other departments and team members.
 </li>
 <li>
 Maintain an updated log of daily visitors and calls received.
 </li>
 <li>
 Assist with event planning and coordination, as directed.
 </li>
 <li>
 Provide support in handling customer complaints or concerns professionally.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education is a plus.
 </li>
 <li>
 Proven experience as a receptionist or in customer service roles.
 </li>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Ability to multitask and prioritize tasks efficiently in a busy environment.
 </li>
 <li>
 Proficient in using Microsoft Office Suite and basic office equipment.
 </li>
 <li>
 Strong organizational skills and keen attention to detail.
 </li>
 <li>
 Friendly and professional with a positive attitude towards work challenges.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Receptionist / Customer Service 10M26

Unilever

<div><div>JOB PURPOSE</div>
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are eager to work in a compel supply network and lead the Customer service for PC, manage the shipment and financial planning then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Key purpose of this role is to enables #1Supplier, through Primary Shipment Planning forward forecasting (Vol &amp; GSV) based on Norms (SPS), and ensure timely stock availability at DCs capturing short term risks and opportunities from IMS
Dynamix shipment forecasting for FY in line with Market Target Norms. 
Ensure market stock norms are maintained in line with IPM model (confirmed and aligned with business). 
Validate weekly market CAN-Do : Constrain SPS Unconstrained based on Supply confirmation, capped by SPS unconstrained, to cover IMS GAPs and Norms, created by CS Planners. 
Monitor plan vs delivery of total Arabia plan: weekly, monthly, quarterly and yearly. 
Validate CAN-Do generation for promo requirement by CS Planners. 
Accountable on Financial planning vol submission by the deadline: S&amp;OP and Opening. 
Leading DSR for Supply risks mitigations on both Primary and secondary, that should make Pri Cons &amp; IMS cons for S&amp;OP volume submission. 
Co-Lead S&amp;OE meetings with DFM to monitor IMS &amp; Shipment progress. 
POC for any extra requests and liquidations and update SPS/Can do accordingly. 
Coordinate with Deploy to support on execution risks mitigations: logistics, MDM, Finance, stock availability, co-packing etc. 
Supervise and manage E2E Reporting prepared by direct reports and share visibility with stakeholders. 
Responsible on LV/weekly Cando vs monthly forecast.
WHAT YOU NEED TO SUCCEED
Experiences &amp; Qualifications<ul><li>
Minimum 3 years of Customer Service or Planning experience
</li></ul>Skills
Stakeholder management 
Analytical skills 
Communication skills 
Technical System skills
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

PC Customer Service Assistant Manager

Kadi flower’s

Job Title: Sales ManagerDepartment: SalesJob Summary: The Sales Manager is responsible for developing and implementing sales strategies, leading and managing a team of sales professionals, and achieving sales targets. This role involves setting sales goals, analyzing data, training and mentoring sales staff, and ensuring customer satisfaction to drive revenue growth and expand market share.Key Responsibilities:<ul><li>Sales Strategy &amp; Planning:</li><li>Develop and implement strategic sales plans to achieve company goals and expand customer base.</li><li>Analyze market trends, competitor activities, and customer needs to identify new sales opportunities.</li><li>Set individual and team sales targets and objectives.</li><li>Forecast sales, develop &quot;out of the box&quot; sales strategies/models, and evaluate their effectiveness.</li><li>Team Leadership &amp; Management:</li><li>Lead, motivate, coach, and develop a high-performing sales team.</li><li>Conduct regular performance reviews and provide constructive feedback.</li><li>Foster a positive and results-driven team environment.</li><li>Assign sales territories and set individual quotas.</li><li>Sales Performance &amp; Reporting:</li><li>Monitor and analyze sales performance metrics (e.g., sales volume, revenue, profitability, conversion rates).</li><li>Prepare and present regular sales reports to senior management.</li><li>Identify areas for improvement and implement corrective actions.</li><li>Ensure the team uses CRM software effectively to track sales activities and customer interactions.</li><li>Customer Relationship Management:</li><li>Build and maintain strong, long-lasting customer relationships.</li><li>Understand customer needs and identify solutions to meet them.</li><li>Address customer concerns and ensure high levels of customer satisfaction.</li><li>May handle key accounts or larger client relationships directly.</li><li>Product Knowledge &amp; Market Expertise:</li><li>Maintain an in-depth understanding of company products/services and their value proposition.</li><li>Stay informed about industry developments, market trends, and competitive landscape.</li><li>Educate the sales team on new products, services, and sales techniques.</li></ul>Qualifications:<ul><li>Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field (Master's degree preferred).</li><li>Experience:</li><li>Proven work experience as a Sales Manager or relevant role (e.g., Senior Sales Executive, Account Manager).</li><li>Demonstrable track record of exceeding sales targets.</li><li>Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.</li><li>Skills:</li><li>Excellent leadership and team management skills.</li><li>Strong communication, interpersonal, and presentation skills.</li><li>Proven ability to drive the sales process from plan to close.</li><li>Strong business sense and industry expertise.</li><li>Excellent mentoring, coaching, and people management skills.</li><li>Proficiency in CRM software</li><li>Solid computer skills, including Microsoft Office Suite.</li><li>Ability to analyze sales data and develop effective strategies.</li><li>Negotiation and problem-solving abilities.</li></ul>Working Conditions: This role typically involves working in an office environment, but may require frequent travel to meet with clients, attend industry events, Some evening or weekend work may be required to meet deadlines or attend events.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Female Sales Manager

CENTRAL TRADING COMPANY

<div>
 
 
 About the Role
 
 
 
 
 
 
 Implementing plans and instructions, organizing and managing the affairs of the Sales &amp; Marketing department, and assist Deputy General Manager and Sales Manager in routine work.
 
 
 Assist the Sales Managers in the day-to-day operations as per request.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Prepare replenishment report for stock order from ERP system, discuss and agree on the orders and forward to account department for order processing.
 </li>
 <li>
 Handle battery customer claim as per policy and procedure.
 </li>
 <li>
 Monitor RFQ notification and forward to respective division manager for action.
 </li>
 <li>
 Coordinate ARG corporate office for necessary documentation that may require for Tenders/Quotations, etc.
 </li>
 <li>
 Prepare bank guarantee and letter of credit papers in coordination with accounts department.
 </li>
 <li>
 Draft/compose/route correspondences and memos for the Sales Manager and follow up with respective recipients for effective implementation.
 </li>
 <li>
 Ensure timely filing important correspondence in a systematic manner in order to retrieve the same quickly as and when it is required.
 </li>
 <li>
 Support and coordinate with sales manager to obtain the periodic reports on a periodic and timely manner to provide the required update to the GM/DGM or to circulate to the relevant departments as required by DGM or the business.
 </li>
 <li>
 Check frequently the levels of office supplies and place appropriate orders to ensure availability at all times.
 </li>
 <li>
 Coordinate with internal and external parties regarding the reports and documents required by DGM and follow up on the implementation of joint work requirements.
 </li>
 <li>
 Manage and control the activities reception by not allowing unmanned situation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Clerical: - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 </li>
 <li>
 English Language &mdash; Knowledge of the English language including the meaning and spelling of words, rules of composition, and grammar, etc.
 </li>
 <li>
 Customer and Personal Service: - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 </li>
 <li>
 Time Management: - Managing one's own time and the time of others.
 </li>
 <li>
 Active Listening: - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 </li>
 <li>
 Service Orientation: - Actively looking for ways to help people.
 </li>
 <li>
 Writing: - Communicating effectively in writing as appropriate for the needs of the audience.
 </li>
 <li>
 Computer Skills: - Proficient in MS Office (word, excel, PowerPoint), outlook, etc.
 </li>
 </ul>
 
 
</div>

Commercial Administrator- UAEN

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