sales manager

marketing manager

sales coordinator

customer service executive

commercial manager

customer services manager

F4MG Document Clearing Services

<p><b>Timings:</b> 11am to 8pm<br/><b>Days:</b> Monday to Saturday</p><p>We are looking for a proactive and experienced <b>Customer Service Manager</b> to work in a leading Australian firm, managing and growing high-value client relationships and agency partnerships. This role is critical in ensuring sustained revenue generation through upselling, exceptional client servicing, and driving growth across different platforms. You will be the main point of contact for top-tier clients and agents, ensuring their satisfaction while identifying new commercial opportunities that align with the Company and business goals.</p><p>The ideal candidate is a relationship-focused, strategic thinker who thrives in fast-paced environments and understands the nuances of both B2B and B2C landscapes.</p><p><b>Responsibilities </b></p><p><b>Client &amp; Account Management</b></p><ul><li>Serve as the primary point of contact for key clients, agents, and partners.</li><li>Understand client objectives and provide tailored solutions aligned with company&rsquo;s product and services</li><li>Manage end-to-end client servicing, from onboarding and brief management to execution and client journey.</li></ul><p><b>Revenue &amp; Growth Management</b></p><ul><li>Own the revenue targets for key accounts and ensure consistent monthly income generation.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Develop and execute account growth strategies in collaboration with sales and marketing teams</li></ul><p><b>Relationship Building &amp; Retention</b></p><ul><li>Cultivate long-term relationships with clients and agents.</li><li>Ensure client satisfaction through regular check-ins, performance reviews, and responsive communication.</li><li>Secure repeat business through high-quality service and strong interpersonal rapport.</li></ul><p><b>Required Skills:</b></p><ul><li>Strong client servicing and relationship-building skills</li><li>Excellent communication skills in English and confident personality</li><li>Proven experience managing high-value accounts</li><li>Experience with CRM systems and data reporting (preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Experience in B2B and B2C</li><li>Results-driven mindset with a focus on ROI</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p><p>Experience:</p><ul><li>Customer Service Management: 4 years (Preferred)</li></ul>

Customer Service Manager

L'Oréal

<div><p>Responsible for CRM and Beauty tech Services excellency on a Digital Corporate level</p><p><b>
KEY RESPONSIBILITES</b></p><p><b>
CONSUMER MANAGEMENT</b></p><div><ul><li>
Managing consumer&rsquo;s journey from initial awareness of a product or service through to post purchase loyalty by optimizing every stage of the consumer&rsquo;s journey, including acquisition, engagement, and retention to build long term relationships with consumers and maximize lifetime value.</li></ul></div><div></div><div><br>
<ul><li>
Mastering the strategies and tools to manage and analyze consumers interactions and data throughout the consumer cycle to build better relationships with the consumers, to ultimately drive sales growth and increase consumer retention.</li></ul></div><div></div><div><br>
<ul><li>
Profiling and segmenting consumers to cluster categories and brands attitudes and usages, including different touchpoints based on their preferences.</li></ul></div><div></div><div><br>
<ul><li>
Identifying consumer data in the funnel journey and activating them with the right message at the right moment.</li><li>
Designing a full funnel touchpoint strategy to create a seamless O+O experience for the consumer, leading to increased engagement, loyalty, and sales.</li></ul></div><div></div><div><br>
<ul><li>
Designing an integrated touchpoint strategy to create a seamless personalized and effective omnichannel experience for B2B partners (retailers, hairdressers, health professionals) and B2C (consumers) leading to increased engagement, loyalty and sales.</li></ul></div><p></p><p><b><br>
DATA MANAGEMENT</b></p><div><ul><li>
Collecting, acquiring, and integrating data from various sources and databases according to business needs.</li></ul></div><div></div><div><br>
<ul><li>
Understanding the key concepts of data and big data (including quality and storage, security and privacy, KPIs, data journey sustainability impact, ethics and privacy knowledge) and its usage (analysis, decision-making).</li></ul></div><div></div><div><br>
<ul><li>
Understanding and implementing processes, roles, policies, standards, metrics, tools and organizations to ensure the efficient and sustainable use of data in alignment with business needs.</li></ul></div><div></div><div><br>
<ul><li>
Using data management tools (dashboard tools, analysis tools) to gain insights from data, such as PowerBI, and Looker.</li></ul></div><p></p><p><b><br>
PLATFORM MANAGEMENT</b></p><div><ul><li>
Understanding the complex and interconnected web of digital platforms, technologies, tools, key players and stakeholders that are used to create, distribute and consume data, and services.</li></ul></div><div></div><div><br>
<ul><li>
Understanding the ecosystem of end-to-end online and offline, including platforms, technologies, business models, strategies and processes that enable the acquiring and processing of data.</li></ul></div><div></div><div><br>
<ul><li>
Implementing the right channel strategy to increase brand awareness, generate leads, drive website traffic and ultimately, increase sales, revenue and profitability.</li></ul></div><div></div><div><br>
<ul><li>
Mastering the use of data tools such as data platforms (consumer platforms and others) and analytics tools (Google Analytics, Looker) to ensure correct collection, storage, exploitation and analysis of data.</li></ul></div><p><b>
SERVICES</b></p><div><ul><li>
Leveraging specific and adapted KPIs to monitor the performance of the Beauty tech services.</li></ul></div><div></div><div><br>
<ul><li>
Mastery of the services and the beauty tech tools of the brand to deliver a personalized O+O experience to the customer.</li></ul></div><div></div><div><br>
<ul><li>
Be responsible of the beauty tech services roadmap to implement in the region.</li></ul></div><div></div><div><br>
<ul><li>
Ensure brands implement beauty retch services on their platforms according to the timelines and global directions.</li></ul></div><p></p><p><b><br>
STAKEHOLDER MANAGEMENT</b></p><div><ul><li>
Establish and maintain relationships with key stakeholders inside the company (Digital teams, brands, other functions, Legal, compliance and IT), and external agency partners ( CRM, Media, Advocacy and Social )</li></ul></div><div></div><div><br>
<ul><li>
Work closely with CRM agency to ensure CRM performances are contributing to the growth of brands.</li></ul></div><div></div><div><br>
<ul><li>
Collaborate well with zone/global and other countries within the region to enhance CRM capabilities, sharing of best practices, and aligning on key targets</li></ul></div><p><b>
TOOLS</b></p><div><ul><li>
SFMC</li><li>
Google Analytics</li><li>
Looker</li><li>
PowerBI</li><li>
Internal Digital tools</li></ul></div><p><b>
KNOWLEDGE &amp; EXPERIENCE</b></p><p>
Master&rsquo;s degree</p><p>
Essential experience: CRM and Services</p><p>
Preferred experience:</p><div><ul><li>
3 to 5 years&rsquo; experience</li><li>
External experience in an agency or Digital manager of a brand</li><li>
Knowledge of CRM tools</li><li>
Knowledge of main Digital KPIS</li><li>
Knowledge of beauty tech services usage</li></ul></div><p><b>
SKILLS &amp; ABILITIES</b></p><div><ul><li>
Perfect understanding of local Consumer behaviors and local external providers</li><li>
Familiar with relational database concepts</li><li>
Ability to translate consumers data and behaviors into business opportunities</li><li>
Translate figures into directions for strategic decisions</li><li>
Strong experience and track record in CRM campaigns</li><li>
Understand CRM KPIs and tools</li><li>
Translate sense of purpose of the brand into call-to-action messages</li><li>
Strong background in customer acquisition, re-engagement and retention strategies</li><li>
Master media mechanism</li><li>
Knowledge about AI services and latest trends</li><li>
Understanding and passion for digital landscape, trends, tools &amp; technology innovation</li><li>
Ability to act as a corporate ambassador internally to drive change within the different divisions</li><li>
Ability to foster deep collaborative relationship with agencies and peers</li><li>
Strong project management knowledge and ability to handle multiple projects simultaneously</li><li>
Solid analytical skills and detailed-oriented</li><li>
Pro-active, entrepreneurial individual with a constant drive for results</li><li>
Good Presentation skills</li></ul></div><p><b>
STAKEHOLDERS</b></p><p><b>
INTERNAL</b></p><div><ul><li>
Digital</li><li>
CMO</li><li>
Marketing</li><li>
Ecommerce</li><li>
Advocacy</li><li>
Legal</li><li>
IT</li><li>
Customer Experience</li></ul></div><p><b>
EXTERNAL</b></p><div><ul><li>
Agency</li><li>
Zone</li><li>
DMI</li></ul></div><p><b>
PERSONAL COMPETENCIES</b></p><div><ul><li>
Ability to pioneer new ways of working and think outside of the box to accelerate LOME CRM Database and Beauty tech Services usage</li><li>
Capability to communicate and negotiate with internal and external stakeholders and challenge brands when needed to achieve their KPIs</li></ul></div></div>

CRM and Services Manager

ADIB - Abu Dhabi Islamic...

<b>Role</b>: <br><br>Customer Services Support Officer                           Location: DubaiRole Purpose: Deliver Excellent customer service in accordance with agreed standards Key Accountabilities of the role:   Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Performed efficient troubleshooting of issues. Ensure TAT is adhered to and where possible exceed customer expectations Co-ordinate and liaise with other departments in a professional manner Participate in regular review and development meeting with key stakeholders Prepare and provide monthly report Keeping a record and details of actions taken Supporting customer service agents Provides technical help to colleagues if required. Ensure compliance with bank policies Perform other task specified by management.  Ensure customer queries are resolved with agreed TAT Positive customer feedback  Deliver professionalism when dealing other departments  Specialist Skills / Technical Knowledge Required for this role: Display flexibility in dealing with other team members Good data processing skills Good problem-solving skills Excellent communication skills Excellent Decision-making skills Previous experience required (if any):  Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product  In depth understanding of the internal process, procedures and internal systems This position is for UAE Nationals only

Customer Services Support Officer

Premium

<p><b>Salary: Fixed salary + Commission</b><br/><b>English and Arabic - full computer proficiency</b></p><p><b>Should be Arabic &amp; English speaker with basic legal knowledge.</b></p><ul><li>Assist the notary public with preparing, reviewing, and organizing documents for notarization.</li><li>Schedule and confirm appointments for notarization services.</li><li>Verify signers' identities and ensure proper documentation is presented.</li><li>Maintain accurate records of notarized documents and logbooks.</li><li>Provide general administrative support, including filing, scanning, data entry, and answering client queries.</li><li>Ensure all notarial acts comply with state laws and regulations.</li><li>Should have excellent customer service skills</li><li>Handle sensitive information with confidentiality and professionalism.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Customer Service Executive

Client of Talent Higher

<p><strong>Key Responsibilities:</strong></p> <ul> <li>Act as the primary relationship manager for an assigned portfolio of clients, gaining a deep understanding of their business needs and priorities.</li> <li>Serve as the first point of contact for queries, escalations, and service delivery matters, ensuring professional and timely responses.</li> <li>Lead client onboarding processes, ensuring regulatory compliance and smooth integration.</li> <li>Build trusted advisor relationships and proactively identify opportunities to broaden client engagement</li> <li>Oversee delivery of services including company formation, renewals, amendments, residency and visa processing, fiduciary support, and concierge services.</li> <li>Coordinate with internal teams (legal, tax, compliance, operations) to ensure seamless execution of client mandates.</li> <li>Monitor service levels, response times, and deliverables, acting as the escalation point for client issues.</li> <li>Identify additional services to strengthen client relationships and enhance satisfaction.</li> <li>Collaborate with business development and advisory teams to provide tailored solutions.</li> <li>Support initiatives to improve client engagement and retention.</li> <li>Ensure compliance with KYC, AML, and internal regulatory requirements.</li> <li>Review and approve complex onboarding cases with compliance and risk teams.</li> <li>Oversee issuance of engagement letters, invoices, and documentation while maintaining accurate client records.</li> <li>Drive initiatives to digitize workflows and improve operational efficiency.</li> <li>Identify process gaps and implement enhancements in collaboration with leadership.</li> <li>Leverage technology to optimize client service delivery.</li> <li>Lead and mentor the Client Services team, managing workload, performance, and priorities.</li> <li>Provide coaching, training, and guidance to enhance team capability.</li> <li>Foster a culture of accountability, client-centricity, and continuous improvement.</li> </ul>

Client Services Manager

The Team Builders

<p><br></p>
<p> <strong>Key Highlights</strong>:</p> <ul> <li>
  Must have strong links with tour operators and DMCs</li> <li>  Experienced in handling high-level guest complaints</li> <li> Strong leadership and interpersonal skills a must</li> </ul>
<p> <strong>You'll Be Responsible For</strong>:</p> <ul> <li>Overseeing LARGE venue reservations &amp; optimizing booking performance</li> <li>Leading a proactive customer service team</li> <li>Training, coaching, and driving high service standards</li> <li>Enhancing revenue through B2B collaboration and upselling</li> <li>Resolving guest issues with professionalism and empathy</li> </ul>
<p> <strong>Minimum Requirements</strong>:<br>
 3+ years in a managerial role<br>
 Proven leadership in reservations &amp; customer service<br>
 Ability to multitask and lead under pressure<br>
 Experience with group bookings and B2B travel partners</p>
<p>Ready to take the next step in your hospitality leadership journey?</p>

CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

Findr DXB ( Dream Jobs HR Consultant LLC)

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 <p>
  The job holder will be responsible for developing, continuously improving, and delivering exceptional customer service in a BTS (Built to sell) environment to enhance customer experience and, in turn, enable customer loyalty and retention.
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   Key Accountabilities:
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   Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled promptly and professionally.
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   Manage all customer service-related matters, including after-sales and sales operations, handover, and beneficial occupation processes. Proactively address any community management challenges that may arise, ensuring effective resolution and Customer satisfaction.
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   Create and implement efficient and balanced workflows that maximise efficiency and produce high service quality and customer satisfaction, improving NPS (Net Promoter Score), CSAT (Customer Satisfaction), or other Customer Metrics.
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   Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitative processes are aligned with business standards.
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   Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.
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   Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frameworks, policies and procedures underpinned by DOA's (Delegation of Authority).
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   Develop and implement strategies to improve customer satisfaction, loyalty, and retention. This includes creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.
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Director of Customer Service

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