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customer services manager

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

Keeta

<div>
 
 
 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with UAE customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insight in full-service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in
 
 Urdu, English
 
 .
 </li>
 </ul>
 
 
 
 
 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 
 Location: Dubai, UAE
 
 
 
 Interested? Apply now #CustomerServiceDesign#FoodDelivery#UserExperience#ServiceOptimization#ProcessImprovement
 
 
 
</div>

Customer Service Manager of Business Process Innovation

MB Services FZ LLC

At MB Services, we are looking for full-time Dubai-based Welsh Customer Service Representatives who are fluent in both English and Welsh to join our growing team.In this job, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You should also be able to work in rotational shifts.Location: Dubai Outsource City (On-site)If you are interested in this opportunity and meet the requirements listed above, please submit your resume and cover letter to hr@mbservices.net. Email subject should be &quot;Welsh Speaker&quot;.We thank all applicants for their interest, however only those selected for an interview will be contacted.Job Type: Full-timePay: From AED4,500.00 per month

Welsh Customer Services Representative

Belhasa Stones & Concrete Flooring

Key Responsibilities:<ul><li>Respond promptly and professionally to student inquiries via phone, email, and in-person.</li><li>Assist potential students with course information, pricing, and enrollment procedures.</li><li>Manage student registrations, scheduling driving lessons, and maintaining accurate records.</li><li>Address and resolve student complaints or concerns in a courteous manner.</li><li>Coordinate with instructors and administration to ensure smooth scheduling and communication.</li><li>Maintain and update customer databases and records.</li><li>Follow up with students post-training for feedback and additional support.</li><li>Promote additional services, packages, or offers when appropriate.</li><li>Collaborate with marketing and operations teams to improve service delivery.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; further education or certification in customer service is a plus.</li><li>Previous experience in customer service, preferably in education, training, or driving schools.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and patience.</li><li>Ability to manage multiple tasks and work efficiently in a fast-paced environment.</li><li>Proficiency with computers and customer management software (e.g., CRM systems).</li><li>Friendly, approachable, and professional demeanor.</li></ul>Job Type: Full-timePay: AED3,300.00 - AED4,000.00 per monthExperience:<ul><li>Customer Service (UAE): 2 years (Required)</li></ul>

Customer Service Executive

Gateley plc

<div><div><div><div><div><div><h2 class="jobSectionHeader">About The Role</h2></div>
</div></div><div><div><div><div>The role

The Dubai office seeks a confident, experience and proactive Head of Company Services and corporate governance to join our client facing corporate platform. The individual must be fluent in English , to support the corporate team with public relations.

The role involves executing structuring and corporate actions while helping to scale a premium company services offering that complements our Corporate/M&amp;A, private clients and advisory work.

The team

Our Dubai office, located in the Dubai International Financial Centre (DIFC), is home to a well-established and high-performing corporate team. Led by Darren Harris, Managing Partner and Head of Corporate, the team brings deep regional expertise across M&amp;A, joint ventures, corporate restructuring and general corporate law.
Darren is joined by Nora Al Muhamad, a partner with the corporate team with extensive experience on corporate restructuring. Nora also focuses on private clients and family-owned businesses in relation to succession planning, governance across sectors including education, healthcare, infrastructure, real estate, retail and consumer.
The wider team includes legal directors, together they have built a strong reputation for delivering strategic legal advice to clients across the Middle East and work closely with our Dubai-based partners and the wider Corporate Platform under the leadership of UK-based Beth Mather.

The person

We&rsquo;re looking for a confident and proactive individual who thrives in a fast-paced professional services environment. The successful candidate will be fluent in English and have minimum seven years experience in company services and corporate governance working in all freezones, and mainland across the UAE, ideally within a legal or corporate setting. Experience in company services, company set up/formation is required. UAE experience is essential.

Particularly, we&rsquo;re looking for someone who can demonstrate:

Client-Facing Delivery (Core Focus)
<ul>
<li>Personally manage company formations, restructurings and governance actions across UAE onshore, DIFC, ADGM and key free zones.</li>
<li>Execute share transfers, changes of managers/directors, licence amendments and regulatory filings.</li>
<li>Work directly with partners and clients to translate legal advice into practical implementation.</li>
<li>Liaise with registries, authorities and regional partner firms to deliver seamless cross-border execution.</li>
</ul>
Build a Premium Service Offering
<ul>
<li>Help develop a scalable, product-led company services practice aligned with Gateley Middle East&rsquo;s innovative commercial model.</li>
<li>Contribute to pitches, client development and intermediary relationships across the accounting, tax and corporate finance ecosystem.</li>
<li>Identify opportunities to enhance efficiency, delivery models and client experience.</li>
</ul>
Lead Through Delivery
<ul>
<li>Act as a senior technical specialist while mentoring junior team members.</li>
<li>Maintain high-quality governance and operational standards consistent with an international law firm environment.</li>
<li>Be a visible, trusted adviser to partners and clients on structuring execution and regulatory processes.</li>
</ul>
Who This Role Suits
<ul>
<li>A senior corporate services and corporate governance professional from a leading law firm, Big 4 or international advisory environment.</li>
<li>Someone who enjoys being directly involved in the work, not purely overseeing it.</li>
<li>Commercially minded, entrepreneurial and comfortable operating within a partner-led legal practice.</li>
<li>Strong UAE regulatory experience and confidence dealing with authorities and sophisticated clients. Ability to work independently and as part of a collaborative team.</li>
<li>A flexible and adaptable approach, with a commitment to continuous learning and development.</li>
</ul>
This role is ideal for someone looking to build a long-term career in a dynamic and growing office, supporting high-quality corporate work across the region.
</div></div></div></div><div><div><div><h2 class="jobSectionHeader">About Us</h2></div>
</div></div><div><div><div><div>The benefits

We believe in rewarding performance and supporting growth. Alongside a competitive remuneration package and discretionary bonus opportunities, you&rsquo;ll have access to a comprehensive range of benefits designed to promote wellbeing, flexibility and security. Our approach combines financial, health and lifestyle support with learning and development opportunities to help you thrive both professionally and personally.

We are Gateley

We&rsquo;re forward thinking and straight talking. Our approach is to find solutions to the real‑world problems our clients face. Gateley is a legal and professional services group - a team of formidable experts across law and business. Passionate problem‑solvers, we get our energy from finding the right answers and getting our legal and business clients where they need to be. We support thousands of active clients, from listed companies to scale‑ups and private individuals, in the UAE and internationally. Being part of Gateley is not just about the expertise you bring; it&rsquo;s about attitude too.
The Gateley Story is the story of our people and our culture. It&rsquo;s what got us to where we are today and it&rsquo;s the driving force behind the values that shape our Gateley Team Spirit. Five elements bind us together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do, and Working Together. Each year we recognise colleagues who go above and beyond and live these values at our Gateley Team Spirit Awards.

Diversity, inclusion and well being

Diversity, inclusion and wellbeing are central to our culture and values. We recruit talented people from a wide range of backgrounds and cultures and provide equal opportunities for all, regardless of age, sex, race, sexual orientation, disability or culture aligned with UAE law and international best practice. We aim to create an exciting, rewarding place to work where everyone can fulfil their potential and achieve both personal and business goals. We also offer flexible working patterns where feasible and encourage candidates seeking flexibility to apply.

Additional Information

If you&rsquo;re successful in receiving an offer, we&rsquo;ll complete a set of pre‑employment screening checks appropriate to the role. These may include verification of eligibility to work in the UAE, visa and immigration formalities, professional and academic qualifications, criminal record checks where permitted, financial probity, and references from previous employers. Screening varies by role and jurisdiction.</div></div></div></div></div></div></div>

Company Services Manager

Kadi flower’s

Job Title: Sales ManagerDepartment: SalesJob Summary: The Sales Manager is responsible for developing and implementing sales strategies, leading and managing a team of sales professionals, and achieving sales targets. This role involves setting sales goals, analyzing data, training and mentoring sales staff, and ensuring customer satisfaction to drive revenue growth and expand market share.Key Responsibilities:<ul><li>Sales Strategy &amp; Planning:</li><li>Develop and implement strategic sales plans to achieve company goals and expand customer base.</li><li>Analyze market trends, competitor activities, and customer needs to identify new sales opportunities.</li><li>Set individual and team sales targets and objectives.</li><li>Forecast sales, develop &quot;out of the box&quot; sales strategies/models, and evaluate their effectiveness.</li><li>Team Leadership &amp; Management:</li><li>Lead, motivate, coach, and develop a high-performing sales team.</li><li>Conduct regular performance reviews and provide constructive feedback.</li><li>Foster a positive and results-driven team environment.</li><li>Assign sales territories and set individual quotas.</li><li>Sales Performance &amp; Reporting:</li><li>Monitor and analyze sales performance metrics (e.g., sales volume, revenue, profitability, conversion rates).</li><li>Prepare and present regular sales reports to senior management.</li><li>Identify areas for improvement and implement corrective actions.</li><li>Ensure the team uses CRM software effectively to track sales activities and customer interactions.</li><li>Customer Relationship Management:</li><li>Build and maintain strong, long-lasting customer relationships.</li><li>Understand customer needs and identify solutions to meet them.</li><li>Address customer concerns and ensure high levels of customer satisfaction.</li><li>May handle key accounts or larger client relationships directly.</li><li>Product Knowledge &amp; Market Expertise:</li><li>Maintain an in-depth understanding of company products/services and their value proposition.</li><li>Stay informed about industry developments, market trends, and competitive landscape.</li><li>Educate the sales team on new products, services, and sales techniques.</li></ul>Qualifications:<ul><li>Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field (Master's degree preferred).</li><li>Experience:</li><li>Proven work experience as a Sales Manager or relevant role (e.g., Senior Sales Executive, Account Manager).</li><li>Demonstrable track record of exceeding sales targets.</li><li>Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.</li><li>Skills:</li><li>Excellent leadership and team management skills.</li><li>Strong communication, interpersonal, and presentation skills.</li><li>Proven ability to drive the sales process from plan to close.</li><li>Strong business sense and industry expertise.</li><li>Excellent mentoring, coaching, and people management skills.</li><li>Proficiency in CRM software</li><li>Solid computer skills, including Microsoft Office Suite.</li><li>Ability to analyze sales data and develop effective strategies.</li><li>Negotiation and problem-solving abilities.</li></ul>Working Conditions: This role typically involves working in an office environment, but may require frequent travel to meet with clients, attend industry events, Some evening or weekend work may be required to meet deadlines or attend events.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Female Sales Manager

Super Fix Auto Repair

of experience Super Fix Auto Centers:is a leading automotive maintenance and repair service provider in the UAE, boasting over 17 branches across the Emirates. We offer a comprehensive range of services, including general auto repair, transmission work, brake services, and more. Their certified technicians utilize the latest diagnostic equipment to ensure vehicles are serviced efficiently and effectively.Job Summary:We are seeking a skilled Automotive Maintenance Team Leader / Workshop Lead to assist and support the workshop manager in day-to-day workshop operations, coordinate work schedules, oversee sales and petty cash, and lead a team of technicians. The ideal candidate should have strong technical expertise, customer service skills, and experience in the UAE or GCC automotive industry.Key Responsibilities:<ul><li>Oversee day-to-day automotive maintenance and repair activities.</li><li>Assign and coordinate tasks among technicians to ensure timely completion.</li><li>Lead, support, and guide technicians to maintain high-quality workmanship.</li><li>Monitor work progress and ensure adherence to safety and quality standards.</li><li>Assist in basic sales coordination and petty cash follow-up as required.</li><li>Act as a point of contact between technicians, workshop management, and customers.</li><li>Support customer communication by providing technical explanations when needed.</li><li>Ensure customer satisfaction by helping resolve issues and supporting accurate job estimates.</li><li>Maintain basic records related to work orders, repairs, and team performance.</li><li>Support the Workshop Manager in daily workshop operations.</li></ul>Requirements:<ul><li>Speak Urdu,Arabic and English </li><li>Visit Visa / Cancelled / Transferable approved</li><li>Educational Qualification: Diploma in Automotive Mechanics or related field.</li><li>Experience:</li><li>Minimum 3 years as an automotive technician.</li><li>Minimum 3 years of experience as a team leader/service advisor and customer service.</li><li>Minimum 3 years of experience in the UAE or GCC automotive industry.</li><li>Skills:</li><li>Strong knowledge of automotive maintenance and repair.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage a team and coordinate work efficiently.</li><li>Good sales and cash handling experience.</li></ul>Preferred Qualifications:<ul><li>ITI (Technical School) or Auto Mechanic Diploma or Automotive Engineering</li><li>Experience working with major automotive brands.</li><li>Strong problem-solving and negotiation skills.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthExperience:<ul><li>Service Advisor: 3 years (Required)</li><li>Auto Mechanic Technician : 3 years (Required)</li><li>GCC-UAE: 3 years (Required)</li></ul>License/Certification:<ul><li>Driver License (Required)</li></ul>

Automotive Maintenance Team Leader / Workshop Lead

Explore 1244+ Customer services manager in Dubai this April. Find roles across top companies and apply now to boost your career.